• General Manager
  • Anaheim, CA, USA
  • Jan 15, 2019
Full time General Managers and Management Executives

Personal Summary


  • 25 years of experience in Hotel Operation and Hospitality Management
  • Strong Food and Beverage background.
  • Revenue Management background.
  • Brand experience with Starwood Hotels, Disney, Marriott, Choice Hotels, Intercontinental Hotels, Best Western International and Independent Hotel experience.
  • Hotel opening experience and renovation experience.
  • Very focused and goal oriented, have a good business analytical skill.
  • Ability to lead and guide a team to maximize revenue and Service Standard goals.
  • Excellent skills in forecasting, controlling cost, inventory management, administrative, organizational, multi-tasking and time management
  • Personal commitment to deliver exceptional service.
  • Outgoing and a creative thinker who sees beyond the box.


Work Experience

Assistant General Manager
Aug 2017 - Dec 2018 Interstate Hotels and Resorts

244 rooms, 17,000 square feet of Banquet space, a full-service Restaurant and Bar, 104 hotel employees. * Ensured that all Brand Standards are followed, and hotel is ready for Quality Assessment. Continuously increased Guest Satisfaction Scores month by month. *Ensured that all trainings required by brand and Interstate Hotels and Resorts are up to date. *Worked with the Sales team and the Front Desk to increase ADR and occupancy. *Worked with all departments in controlling cost and managing inventory, also making sure that all Safety Standards are in place. *Forecasting and budgeting process. Performed HR functions, awarded as most improved Employee Engagement Survey

General Manager
Jul 2014 - Aug 2017 Courtesy Hotels

110 rooms: Responsible for providing oversight, guidance, support and accountability. *Lead the team by example and developed a service mentality and/or culture. *Managed revenue to meet or exceed budget, increased rev par and maximize occupancy year after year. *Implemented measures or action plans in correcting deficiencies for guest satisfaction, owner inspections and brand audits. *Prepared daily, weekly and monthly reports including forecasting, payroll, expense report, accounts receivable and payable. *Controlled cost and implemented plans to maximize profits. *Enforced and maintained a preventative maintenance and deep cleaning programs. *Performed daily inspection of public area, guest rooms, restaurant with monthly safety meetings. *Handled some group bookings by responding to RFP’s, prospecting and making sales calls and building relationship to local channels.

Director Of Food and Beverage
Aug 2007 - May 2014 Intercontinental Hotels Group

264 rooms: Opening team and oversaw Food and Beverage Operations which includes, Kitchen, Banquets, Room Service and a full-service Bar and Restaurant.

Director of Outlets
Mar 2002 - Aug 2005 Starwood Hotels

500 rooms: Oversaw multiple Food and Beverage outlets. Old Spaghetti Restaurant with nightly live band and 145 seating capacity; Garden Court Restaurant an all-day restaurant with 265 seating capacity; Deli Shop with 35 seating capacity; Lobby Lounge and Piano Bar and Room Service

Restaurant Manager
Apr 1997 - Sep 2001 Westcoast Anaheim Hotels

499 room hotel: Oversaw daily operation of a 175-seating high-volume Coffee Shop next to Anaheim Convention Center and Disneyland including Room Service.

Restaurant Supervisor
Aug 1993 - Apr 1997 Westin South Coast Plaza
  • Oversaw the nightly operation of a fine dining Restaurant and Bar including Room Service in a 350 rooms hotel.


Bachelor of Science in Hotel and Restaurant Management
Jun 1986 - Mar 1990 University of the Philippines

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