244 rooms, 17,000 square feet of Banquet space, a full-service Restaurant and Bar, 104 hotel employees. * Ensured that all Brand Standards are followed, and hotel is ready for Quality Assessment. Continuously increased Guest Satisfaction Scores month by month. *Ensured that all trainings required by brand and Interstate Hotels and Resorts are up to date. *Worked with the Sales team and the Front Desk to increase ADR and occupancy. *Worked with all departments in controlling cost and managing inventory, also making sure that all Safety Standards are in place. *Forecasting and budgeting process. Performed HR functions, awarded as most improved Employee Engagement Survey
110 rooms: Responsible for providing oversight, guidance, support and accountability. *Lead the team by example and developed a service mentality and/or culture. *Managed revenue to meet or exceed budget, increased rev par and maximize occupancy year after year. *Implemented measures or action plans in correcting deficiencies for guest satisfaction, owner inspections and brand audits. *Prepared daily, weekly and monthly reports including forecasting, payroll, expense report, accounts receivable and payable. *Controlled cost and implemented plans to maximize profits. *Enforced and maintained a preventative maintenance and deep cleaning programs. *Performed daily inspection of public area, guest rooms, restaurant with monthly safety meetings. *Handled some group bookings by responding to RFP’s, prospecting and making sales calls and building relationship to local channels.
264 rooms: Opening team and oversaw Food and Beverage Operations which includes, Kitchen, Banquets, Room Service and a full-service Bar and Restaurant.
500 rooms: Oversaw multiple Food and Beverage outlets. Old Spaghetti Restaurant with nightly live band and 145 seating capacity; Garden Court Restaurant an all-day restaurant with 265 seating capacity; Deli Shop with 35 seating capacity; Lobby Lounge and Piano Bar and Room Service
499 room hotel: Oversaw daily operation of a 175-seating high-volume Coffee Shop next to Anaheim Convention Center and Disneyland including Room Service.