David Michael Porter

  • Front Office Manager
  • Whittier, CA, USA
  • Nov 07, 2018
Full time Front Desk and Night Auditors General Managers and Management Executives

Work Experience

Front Office Manager
Springhill Suites by Marriott Huntington Beach
  • Promoted to manager within 7 months of being hired
  • Maintains and processes AR clients and payments for the hotel every Friday
  • Leads staff of up to 6 agents at a time and holds regular front desk meetings
  • Helps set up groups in PMS and collect payment, as well as, process their check in and check out
  • Regularly helps Director of Sales with setting meeting room for various functions, walkthroughs of the hotel for potential clients and takes care of any VIP clients and groups personally
  • Performs inventory count and order at the end of every month
  • Verifies and processes all end of month reports including tax exemptions, M3-PMS reconciliation, etc.
  • Constant email and phone communication between management and ownership corporate office to ensure hotel success
  • Performs various other tasks and responsibilities as they were assigned by management and corporate and as they presented themselves during daily operation
  • Cash handling and processes front desk bank reconciliation every week
  • Performs service recovery for all guest issues that could not be handled by front desk employees
  • Identifies trends in survey responses/scores and implemented solutions to fix any issues

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