Ebony Ortega

  • customer service representative
  • Whitehall, PA, USA
  • Aug 30, 2018
Full time Cashier Front Desk and Night Auditors Housekeeping and Janitorial Sales and Marketing

Work Experience

Customer service representative
Jun 2016 - Jun 2018 Synchronoss Tech

Greet customers warmly and ascertain problem or reason for calling.

Advise on product and service information.

Inform customer of deals and promotions.

Place or cancel orders.

Utilize computer technology to handle high call volumes.

Answer questions about warranties or terms of sale.

Met sales targets on a monthly basis.

Dec 2015 - Aug 2016 Fine Food Cuisine

Greet guests and patrons personally and on the telephone.

Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion.

Manage event related work including setting up tables and maintaining both. exterior and interior of the restaurant.

Answer phones in a timely fashion and schedule reservations with large parties.

Crew member
Dec 2014 - Dec 2015 Wendys

Provided excellent customer service to ensure one hundred percent customer satisfaction.

Maintained a clean and safe environment both for the company and customer satisfaction.

Followed all company policies and operational procedures.

Promoted teamwork to achieve company goals so that assigned tasks are performed in a timely manner.

Attended to customers' needs as a primary focus.

Nov 2013 - Oct 2014 Planet Wings

Take customers' orders and punch them into the restaurant order database.

Provide customers with information on daily specials and discount deals.

Take payments and tender changes.


Sep 2007 - Jun 2011

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