Luis Rodríguez

  • Hospitality Management
  • Aug 07, 2018
Full time Concierge, Bell boy and Porters Front Desk and Night Auditors Sales and Marketing

Personal Summary

Hello, how do you do? 

I studied Hospitality in college and became a Hospitality graduate with honors by way of the Hospitality Management department. I enjoy providing an authentic customer service by establishing trustworthy relationships. My goal is to keep everyone satisfied and informed, in order to have a pleasant time during their visit with as little stress as possible. 

I am equally comfortable organizing events, welcoming guests, creating reports, writing emails and newsletters and handling complex customer and team issues. I have experience with voluntary work, payroll, international work environment, facilities compliance and I am eager to embrace a new challenge.

Accomplishing organizational goals is an unbreakable commitment, changing the Hospitality Industry is a stubborn conviction and my ultimate goal.

Work Experience

Customer Advisor
Aug 2017 - Aug 2018 Uniqlo

As a Customer Advisor at UNIQLO, being passionate about customer service and fashion is essential. I'm a brand ambassador who is mainly responsible for :

- Exceeding customer expectations by listening to their needs
- Finding products that meet customer needs
- Providing in depth product information about the goods customers are interested in
- Providing a high level of service
- Closing the sale

Key Responsibilities 
• Meeting and greeting all customers in a friendly manner 
• Helping customers with any of their needs 
• Maintaining excellent shop floor standards and cleanliness 
• Providing exceptional service at the fitting rooms and tills 
• Processing of deliveries, maintaining tidy stock and equipment/back of house area’s 
• Replenishment of stock and display changes on the shop floor 

Bartender & Busser
May 2015 - Jun 2016 Bucatini

I was Front of the house in charge of the Bar. However, I also had the authorization to host, to food-run, and to assist waiters as a busser as well. 

Vast knowledge of Wines and control of the Restaurant’s Bar were required.

Main duties:

- To properly set up the bar area in the restaurant
- To keep wine & beer supplies updated
- To organize & stock beverages according to the menu and space available
- To clean and polish the bar area (tools, glasses, counter)
- To learn and mastered wine terms and philosophy
- To learn the restaurant's wine menu ( quantity, quality, location) 

General duties:

- Welcome customers ( Host )
- Bar Manager: 
* Responsible for keeping control of beverages inventory 
* Person in charge of the bar, create, serve and deliver drinks promptly
* Clean and close up the bar
- Customer Service support, reservations & to go calls

Logistics supervisor
Sep 2011 - Sep 2013 Global Reach

Global Reach, a Venezuelan company of pharmaceutical transportation and distribution across the country. 

As a Logistic Supervisor my duties and responsibilities were: 

- Coordinated and monitored unit driver's activity in their delivery route across the country
- Provided remote assistance to unit drivers on the road
- Tracked transport units via GPS in partnership with a Detector surveillance company
- Researched and created an internal database of approved lodging, restaurants and gas stations in the country.
- Verified delivery status via direct communication with the security escort service and unit drivers
- Created daily reports of delivery activity such as the merchandise category, the client's​ name, time management of the units ( dispatch, delivery & return ), Irregularities report during delivery routes


Marketing Digital Máster Degree
Oct 2017 - Oct 2018 Rey Juan Carlos I
A.S Hospitality Management
May 2014 - Jun 2016 Santa Barbara City College

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