Trisha Underwood

  • Customer Service
  • Chicago, IL, USA
  • Dec 10, 2017
Full time Book Keeper and Accountants Cashier Front Desk and Night Auditors Human Resource Assistants and Managers Office and Administrative Support

Personal Summary

While I spent the majority of the past 8 years at a small business retail store, many of my duties that I have learned were of the customer service, technical, and office variety. My resume shows the many attributes I've accumulated over time, which will make me a great candidate for different position settings (stores, offices, remote). 

Work Experience

Customer Service/eCommerce
Nov 2009 - Sep 2017 Hats Plus Ltd

Sales Floor - Greeted and assisted customers on Sales Floor. Helped them locate products. Retrieved correct product stock. Cashiered. Credit Card Processing. Returns/Exchanges for in-store purchases. Layaway. Entrusted with keys to open and close the store. Opened and closed the cash register. Counted drawer in the mornings and evenings and ran sales report. Acted as supervisor when manager was not there.

Customer Service - Took orders over the phone. Processed returns and exchanges for internet orders. Took pictures of products to send to customers who requested different angles or close ups. Helped with any inquiries regarding their orders, tracking of their orders, and any technical issues they had placing their orders.

Internet Orders - Printed, processed, packaged and shipped daily orders.

Receiving - Received items on purchase orders. Created tags and tagged merchandise.

Website Creation & Maintenance - Added/Edited Products, Maintained website inventory

Photography - Snapped pictures/Edited pictures of products. Uploaded pictures to website.

Monthly Sales Tax for Store

Purchase Orders - Created POs for Spring/Summer & Fall/Winter For each manufacturer we placed orders with.

Promotional Fliers - Used creativity and Power Point to make advertisements for new products, sales and holidays.

Social Media - Posted advertisements, sales, new products, and generally engaged with customers who followed our accounts.