The Westin Verasa Napa Napa, CA, USA
Oct 16, 2019Full time
The Westin Verasa Napa The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time. Position overview Location: USA -Napa, CA Type: Non-Management Category: Hotel/Resort, Guest Services Responsibilities The Engineering Technician position will be the" Jack or Jill of all trades" responsible for all aspects of building maintenance, and reporting to the Maintenance Supervisor/Chief Engineer. As a member of the Engineering team, your main focus will be to provide the guest with an experience they'll never forget. You will be responsible for caring for the guest and treating them to one of the most positive experiences they have ever had. As a representative and part of the Westin Verasa family, you will be energetic, positive, and caring. You will take charge of any opportunity to make the guest's stay better than they had anticipated, ensuring their return. You will work well in a team environment, ensure all duties are done quickly and accurately, and foster goodwill between the staff and our other resort counterparts. A friendly, efficient and outgoing personality is critical for this position. This person will work closely with the Housekeeping department to ensure all maintenance requests; concerns and duties are completed according to standards. They will also be responsible for continually monitoring the property for deficiencies and working in a proactive manner to identify and address all maintenance and warranty issues in order to reduce the impact and inconvenience to guests/owners. The maintenance person will be responsible for creating, updating, and completing tasks on a regular maintenance work schedule. Your main objective will be: to provide hands-on work with a responsive and proactive maintenance service. • Update Supervisors/Manager on daily maintenance activities. • Implementing and maintaining a maintenance tracking system for all employees to record and report issues. • Ensure work safety standards are consistently followed and all areas of the property are kept clean and safe immediate response to Owner/Guest requests and prioritizing incoming work orders. • Clearing snow, ice, and sand from walkways and entrances • Attend periodic team meetings • Maintain a high level of professionalism and confidentiality • Ensure all scheduled maintenance and inspections are carried out. • Advise immediate supervisor of conditions which might affect the operation of the Engineering Department or the Westin. • Become thoroughly familiar with resort's emergency procedures and perform assigned duties per resort and departmental procedures. • Become familiar with current hotel conservation measures, ensuring their compliance and make recommendations to supervisors on energy conservation improvements. • Work under the supervision of the Chief Engineer and the other engineers when applicable. • Make necessary repairs to maintain the resort's operations. • Respond to guest complaints promptly and efficiently to avoid inconvenience or discomfort. • Maintain and repair items in guestrooms, public areas and service areas. • Maintain tools and maintenance equipment properly. • Ensure that all switch gear, panels, circuits and equipment are properly labeled and identified. • Become thoroughly familiar with all phases of operation and maintenance necessary to operate and repair all H.V.A.C. and refrigeration equipment and their associated systems. • Install and re-key new hardware as directed. • Maintain neat and accurate records of all lock and keying changes. • Become familiar with the resort's architectural characteristics and general mechanical designs. • Install new wiring and equipment per code when necessary. • Assists other departmental personnel as assigned. • Ensure that all established rules, regulations, policies and procedures are strictly adhered to, including OSHA and safety materials guidelines. • Assist in the set-up of exhibits and conventions as required. • Assume responsibility for training lesser trained personnel in the buildings' electrical equipment and systems. • Maintain all electrical tools and maintenance equipment. • Perform all other duties which may be assigned by the Chief Engineer or Engineering Manager or any other authorized supervisor. • Ensure that the resort or guest security is never jeopardized in carrying out job responsibilities. • Ensure pool chemical balancing, trouble shooting, repair and reporting. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Westin rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to lift up to 50 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, twisting, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. General Skills and Description Experience in hospitality is preferred High School Diploma or equivalent education preferred Skills and Knowledge The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must have excellent communication skills Required to work an ongoing flexible work schedule i.e. weekends, holidays, and evenings Knowledge of plumbing, boiler systems, electrical, carpentry, water, HVAC and appliance repair required Proven leadership abilities Attention to detail Computer literate Organized and a quick thinker High energy and positive attitude Forklift license an asset, training will be provided Highly motivated self-starter. Well rounded technical knowledge. Ability to communicate with resort guests. OSHA, safe practices, painting, plumbing, granite and tile work. Grooming All employees must maintain a neat, clean and well-groomed appearance per Westin standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.