2 hospitality jobs found

TAKING CARE OF OUR GUESTS TO-GO/CURBSIDE SERVER RESPONSIBILITIES At O'Charley's, our goal is to satisfy our guests completely so they will return again and again. We want guests to tell their family, friends, and associates about the wonderful experience we provided at O'Charley's. You were hired because you showed us that you have "A Passion to Serve" - the desire to ensure our guests have a memorable experience every time they visit. Our guests are the reason for our existence. Your paycheck will say O'Charley's, but our guests are your true employers. RESPONSIBILITIES As a To-Go Server, your first responsibility is to be an effective SALESPERSON. You must understand our food and beverage menus, specials, and promos and be able to make recommendations and suggestions based on your knowledge of food and drink items. Your next responsibility is to ensure our guests have a great experience by providing exceptional service. In order to accomplish this, you must: 1. Make each guest feel appreciated through accommodating actions. 2. Practice the "Hospitality Halo" with everyone within a six-foot radius (smile, step aside, speak first) - A friendly attitude is essential in building good rapport with guests and fellow team members. Most importantly, be polite to all guests and team members. 3. Work as a team with all O'Charley's team members. 4. Communicate clearly and enthusiastically with guests and team members - have an outgoing attitude and retain your self-composure at all times. No matter how busy you are, guests must be treated with concern for their needs or interests as if each is the only guest in the restaurant. Your ability to smile and remain calm will help eliminate stress during very busy times. 5. Immediately greet guests and ensure prompt and efficient food and beverage delivery. Serve your guests in a timely manner, according to the guest's perfect pace. Stay organized, being able to think and act quickly and effectively, and have a sense of urgency. 6. Have a thorough knowledge of service sequences and guidelines; use this knowledge to serve guests effectively. 7. Have a thorough knowledge of To-Go accounting procedures. 8. Have a thorough knowledge of To-Go packaging; use this knowledge to prepare and package quality products for guests. 9. Maintain general appearance of To-Go area through cleaning and stocking. Take pride in your personal appearance and the appearance of your work area. 10. Ensure "Perfect Plate" presentations before items are delivered to guests. While we are all responsible for ensuring our guests have a great experience, there are going to be times when we will make a mistake. If a mistake is made, we must own it and take EVERY action possible to correct it. Which do you think worse? Telling a manager what happened so it can be fixed, or letting an angry guest leave? It is imperative that all guests leave knowing we cared about their individual situation, that we put ourselves in THEIR shoes, recognized their needs, and did everything possible to strive for a winwin situation. Knowledge Requirements Guest relations To-Go packaging Menu knowledge Service Sequences Telephone etiquette Point of Sale operation Quality service and standards Safety and Security Procedures Cash handling Floor plan Specials Sidework duties Physical Able to continually enter and exit the building, even during inclement weather while carrying to-to orders weighing anywhere from 1-25 pounds. Able to speak, read, write and understand the primary language of the work location. Able to perform simple mathematical calculations relating to money handling. Able to stand and exert well-paced mobility for periods up to multiple hours in length. Must have a good sense of balance, able to bend, kneel and lift bus pans, trays, etc. frequently weighing up to 25 pounds. About O'Charley's Restaurant + Bar Want to be part of a team that's more like friends and family than co-workers? Do you have a Passion to Serve and love to have fun while you work? Then join our team, we're saving a seat for you! From our strong history of success and a deliberate approach to change, to our strength and ability to keep in line with strategic goals in an evolving industry, now is a great time to join our team. We offer flexible work schedules, a variety of great benefits, meal discounts and much more! O'Charley's Restaurant + Bar is an Equal Opportunity & E-Verify Employer

Parkhurst Dining, part of the Eat'n Park Hospitality Group, is a family owned, family run company that provides culinary, dining and catering services to over 65 organizations and universities east of the Mississippi. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you've been searching for a place where you can do what you love, love what you do and have room to grow, consider Parkhurst! JOB SUMMARY Responsible for performing routine duties necessary to provide a clean and well-stocked dining room during meal periods in accordance with Parkhurst standards and procedures under strict sanitary conditions. ESSENTIAL FUNCTIONS 1. Restock beverages and other items as needed, which may include refilling of milk dispensers. 2. Keep cereal dispensers full at all times. 3. Keep beverage area and dining room clean during service periods. 4. Make sure sufficient numbers of cups and glasses are present and remove empty glass racks. Empty glass racks must be taken to dish room. 5. Assist our guests, as needed, in a friendly and professional manner. Follows Smile Plus hospitality imperatives. 6. Ensure soda machines are iced down before and after each service period. Take off and soak the soda caps in hot water overnight. 7. Follow cleaning schedule as provided by management, using "clean as you go" techniques. 8. Maintain an open line of communication with management, informing them of products and supplies needed. 9. Follow the uniform dress code and maintain proper personal hygiene. 10. Follow all Parkhurst Hospitality Gold Standards. 11. Assist fellow team members at every opportunity. 12. Perform any other duties as assigned by management. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standing and/or walking - 100% of time. Occasionally lifting up to 40 lbs. Frequently lifting up to 10 lbs. BENEFITS FREE meal during your shift 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining. Paid time off Management career advancement opportunities Access to continuous development with Smile Universe Eligibility for 401k, vision, dental and medical plans Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.