Caesars Entertainment Stateline, Nevada
Feb 14, 2024Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. JOB SUMMARY: To share the team's commitment to greet every guest, market the Caesars Rewards program, promote Caesars Entertainment Inc. products and services, and to provide quality support of dealer and supervisor efforts to create service which creates a great guest entertainment experience. KEY JOB FUNCTIONS: Greeting new players as they arrive and accommodating any obvious needs. Facilitates new Caesars Rewards sign-ups and ensure tracking cards are printed and delivered to the appropriate supervisor(s). Invokes our Service Recovery Initiative as appropriate. Helps and assists co-workers toward common goals related to great guest service. Provides and prepares rating slips and dockets. Initiates, prepares and takes marker transfers to Main Cashier. Prepares and completes paperwork for marker redemption to document credit/cash transactions. Inputs manual player tracking information into the computer system to ensure that all information is accurate and stored for future analysis and referral. Verifies computer information with written documentation to ensure accuracy. Checks guest accounts to ensure information is updated and accurate. Obtains new or restores lost Caesars Rewards cards from the Caesars Rewards Center. Contacts the Cashier Department under the direction of a supervisor or casino manager to activate credit or credit extended beyond established limits. Ensures proper approval is given and proper procedures and documentation is followed. Performs general maintenance of table games and ensures equipment is in proper working order. Provides information about table games as appropriate. Handle reservations and/or other arrangements requested by guest or supervisor. Accesses CMS to view special messages or any other pertinent information. Maintains discretion due to the sensitive nature of certain information. Provides assistance with manual tracking when directed (i.e., cash, chips, average bet, time played, etc.) Ensures that the table games' areas are properly supplied with necessary materials (including playing cards, dice, etc.) Assists with co-supervising an assigned pit area, only under the direct guidance of a supervisor. Always demonstrates a pleasant and enthusiastic demeanor. EDUCATION and/or EXPERIENCE: High school or equivalent preferred Previous games assistant position, or guest contact experience preferred QUALIFICATIONS: Literate and fluent in English Good math skills. Computer literacy. Excellent telephone/interpersonal communication skills. Motivation and ability to use successful interactive skills. Must be a team player. Must be a self-starter, with ability to work with little supervision. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Standing throughout shift - 6 hours or greater Lift and carry up to 30lbs. Push/pull up to 50lbs. Walking throughout shift Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).