Caesars Entertainment Stateline, Nevada
Mar 02, 2024Full time
JOB SUMMARY: Responsible for maintaining the Spa areas and ensure a fun-filled, entertaining and exciting environment where the flawless delivery of exceptional service is paramount. KEY JOB FUNCTIONS: Greets and checks guests into the Spa using SOS 5 skills and giving personalized service. Maintains accurate knowledge of guests' treatment and schedules. Cleans general Spa areas and refills supplies to ensure a clean, spotless environment and adequate provisions for our guests. Assists guests as needed, including delivering amenities (towel, soaps, etc.) and various refreshments in order to provide convenient, courteous, personalized service. Educates and assists guests in the use and health benefits of different spa rituals (steam, sauna, etc) and work out equipment. Calls Security if emergency situation arises. Demonstrates a pleasant and enthusiastic demeanor at all times EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred Previous health club/spa experience preferred CPR training preferred QUALIFICATIONS: Literate and fluent in English Excellent guest service skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Able to push/move towel carts weighing up to 100 pounds Ability to walk, stand Ability to occasionally lift up to 60 pounds Ability to grasp, reach, bend, finger dexterity, hand-eye coordination Ability to hear and use visual inspection Ability to occasionally use a step stool Ability to occasionally tolerate extreme inside and outside temperatures Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).