Location: This role requires residence within the Norcal portfolio region, with a preference of residence in the Bay Area. Kasa's Portfolio General Managers (PGM) are the backbone of our operations and serve as "Mini-CEOs" over a set of markets and properties where Kasa operates its short-term rental and hotel services. The NorCal portfolio consists of the largest total Hotel Full-building count at Kasa. These Hotel Full-building properties account for 90% of the total portfolio, currently comprised of 275 units spread across the Northern California region. This leadership role is responsible for overseeing financial performance, long-range strategy, and people management. In an effort to maximize profitability, PGMs will relentlessly focus on driving a high-revenue, low-cost operation with the highest degree of quality. You will work cross-functionally with other teams at Kasa to create and refine processes that further support performance and be the liaison between Kasa and ownership, communicating results and forward-focused strategies. Leading and developing a top-performing team who delivers "hall of fame host" experiences to our guests is fundamental to driving success in this role. Unleash your career potential at Kasa We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Attributes Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit Financial Acumen: Understand and interpret financial statements and operational data from a variety of sources; synthesize data to make informed recommendations and changes in team goals and tactics Collaborative Solutionist: Uses sound business acumen and partnerships with a diverse group of stakeholders to quickly address complex situations, implement solutions, and verify the problem has been comprehensively solved. Prolific Communicator: Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback. Change Advocate: Thrive in an environment with constant change and easily adapt to new processes, technology, and/or procedures that impact day-to-day responsibilities. Empathetic Leader: Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers. Culture Builder : Embody Kasa's culture within your team by creating an environment in which you motivate them to engage, grow, and succeed with a genuine passion for building a world-class team. Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal - that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. Expected Results Financial Key Result: Achieve or exceed your operating profit per unit goal. Key Initiative: Drive revenue initiatives and track their impacts while working to achieve your individual building goals within your first year. Key Initiative: Identify cost efficiency opportunities and partner with the appropriate stakeholders to execute strategies that drive cost reduction within your first year. Key Initiative: Achieve or exceed your regional-specific quality goals Team Engagement Key Result: Improve YoY team engagement survey results. Key Initiative: Support, mentor, and motivate your salaried and hourly team members. Key Initiative: Understand the strengths within your team, develop high performers, and address areas of opportunity for lagging performers. Key Initiative: Collaborate with your recruiter to drive activities that support goal hiring targets. Portfolio Growth Key Result: Prioritize relationships that can influence successful growth within your portfolio. Key Initiative: Work with the LaunchOps team to guide and support the successful launch of new properties. Key Initiative: Seek out expansions and renewal opportunities. Key Initiative: Create and execute a touchpoint cadence for key partners as the steward of each property's financial performance. Additional Requirements COVID-19 VACCINATION POLICY: Kasa requires all employees who enter a Kasa-owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment. This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance. Curious about the Kasa experience? Save 15% when you book on The Pay The total compensation for this role is comprised of several components: starting base pay range: $ 108,000 to $154,000 ( set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes). semi-annual bonus: estimated to be 10-20% of annual base pay (awarded based upon achieving budgeted operating profit and budgeted revenue goals in your portfolio) equity award: As your options vest and you exercise, you become an owner of the company. The value of your equity grows as Kasa's value grows! additional benefits: This role may also be eligible for additional bonus opportunities, equity awards, perks, benefits, and Kasa Travel Credits. The compensation structure is subject to change and may be modified in the future. Benefits Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere! Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations , plus a discount on any night for friends and family. Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates. Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work. Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday. 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 2% of deferred salary, and 50% of the next 2%. Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage. Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more! Who We Are Kasa is a Real Estate Technology company that is building a global accommodations brand unlike any other. We partner with owners of multifamily, single-family, and boutique hospitality properties, transforming underutilized real estate into stylishly furnished, professionally managed units that cater to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, trustworthy, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen. Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here .
Jun 02, 2023
Full time
Location: This role requires residence within the Norcal portfolio region, with a preference of residence in the Bay Area. Kasa's Portfolio General Managers (PGM) are the backbone of our operations and serve as "Mini-CEOs" over a set of markets and properties where Kasa operates its short-term rental and hotel services. The NorCal portfolio consists of the largest total Hotel Full-building count at Kasa. These Hotel Full-building properties account for 90% of the total portfolio, currently comprised of 275 units spread across the Northern California region. This leadership role is responsible for overseeing financial performance, long-range strategy, and people management. In an effort to maximize profitability, PGMs will relentlessly focus on driving a high-revenue, low-cost operation with the highest degree of quality. You will work cross-functionally with other teams at Kasa to create and refine processes that further support performance and be the liaison between Kasa and ownership, communicating results and forward-focused strategies. Leading and developing a top-performing team who delivers "hall of fame host" experiences to our guests is fundamental to driving success in this role. Unleash your career potential at Kasa We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Attributes Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit Financial Acumen: Understand and interpret financial statements and operational data from a variety of sources; synthesize data to make informed recommendations and changes in team goals and tactics Collaborative Solutionist: Uses sound business acumen and partnerships with a diverse group of stakeholders to quickly address complex situations, implement solutions, and verify the problem has been comprehensively solved. Prolific Communicator: Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback. Change Advocate: Thrive in an environment with constant change and easily adapt to new processes, technology, and/or procedures that impact day-to-day responsibilities. Empathetic Leader: Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers. Culture Builder : Embody Kasa's culture within your team by creating an environment in which you motivate them to engage, grow, and succeed with a genuine passion for building a world-class team. Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal - that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. Expected Results Financial Key Result: Achieve or exceed your operating profit per unit goal. Key Initiative: Drive revenue initiatives and track their impacts while working to achieve your individual building goals within your first year. Key Initiative: Identify cost efficiency opportunities and partner with the appropriate stakeholders to execute strategies that drive cost reduction within your first year. Key Initiative: Achieve or exceed your regional-specific quality goals Team Engagement Key Result: Improve YoY team engagement survey results. Key Initiative: Support, mentor, and motivate your salaried and hourly team members. Key Initiative: Understand the strengths within your team, develop high performers, and address areas of opportunity for lagging performers. Key Initiative: Collaborate with your recruiter to drive activities that support goal hiring targets. Portfolio Growth Key Result: Prioritize relationships that can influence successful growth within your portfolio. Key Initiative: Work with the LaunchOps team to guide and support the successful launch of new properties. Key Initiative: Seek out expansions and renewal opportunities. Key Initiative: Create and execute a touchpoint cadence for key partners as the steward of each property's financial performance. Additional Requirements COVID-19 VACCINATION POLICY: Kasa requires all employees who enter a Kasa-owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment. This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance. Curious about the Kasa experience? Save 15% when you book on The Pay The total compensation for this role is comprised of several components: starting base pay range: $ 108,000 to $154,000 ( set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes). semi-annual bonus: estimated to be 10-20% of annual base pay (awarded based upon achieving budgeted operating profit and budgeted revenue goals in your portfolio) equity award: As your options vest and you exercise, you become an owner of the company. The value of your equity grows as Kasa's value grows! additional benefits: This role may also be eligible for additional bonus opportunities, equity awards, perks, benefits, and Kasa Travel Credits. The compensation structure is subject to change and may be modified in the future. Benefits Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere! Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations , plus a discount on any night for friends and family. Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates. Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work. Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday. 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 2% of deferred salary, and 50% of the next 2%. Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage. Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more! Who We Are Kasa is a Real Estate Technology company that is building a global accommodations brand unlike any other. We partner with owners of multifamily, single-family, and boutique hospitality properties, transforming underutilized real estate into stylishly furnished, professionally managed units that cater to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, trustworthy, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen. Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here .
Job Description NEIMAN MARCUS GROUP Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and catering to loyal luxury customers globally. NMG also owns five Last Call stores and an e-commerce site that offers premium furniture and home decor. As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet. Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling. NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions. NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners. DESCRIPTION The Host is responsible for graciously greeting and seating customers. This position will monitor server's performance and level of service to ensure it is meeting standards. Qualifications: QUALIFICATIONS Customer Focus Negotiating Planning Functional/Technical Skills Delegation Presentation Skills Technical Learning Personal Learning 6+ months of host restaurant experience. To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.
Jun 02, 2023
Full time
Job Description NEIMAN MARCUS GROUP Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and catering to loyal luxury customers globally. NMG also owns five Last Call stores and an e-commerce site that offers premium furniture and home decor. As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet. Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling. NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions. NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners. DESCRIPTION The Host is responsible for graciously greeting and seating customers. This position will monitor server's performance and level of service to ensure it is meeting standards. Qualifications: QUALIFICATIONS Customer Focus Negotiating Planning Functional/Technical Skills Delegation Presentation Skills Technical Learning Personal Learning 6+ months of host restaurant experience. To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.
Neiman Marcus Group Careers
San Francisco, California
NEIMAN MARCUS GROUP Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and catering to loyal luxury customers globally. NMG also owns five Last Call stores and an e-commerce site that offers premium furniture and home decor. As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet. Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling. NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions. NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners. DESCRIPTION The Host is responsible for graciously greeting and seating customers. This position will monitor server's performance and level of service to ensure it is meeting standards. QUALIFICATIONS Customer Focus Negotiating Planning Functional/Technical Skills Delegation Presentation Skills Technical Learning Personal Learning 6+ months of host restaurant experience. To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.
Jun 02, 2023
Full time
NEIMAN MARCUS GROUP Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and catering to loyal luxury customers globally. NMG also owns five Last Call stores and an e-commerce site that offers premium furniture and home decor. As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet. Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling. NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions. NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners. DESCRIPTION The Host is responsible for graciously greeting and seating customers. This position will monitor server's performance and level of service to ensure it is meeting standards. QUALIFICATIONS Customer Focus Negotiating Planning Functional/Technical Skills Delegation Presentation Skills Technical Learning Personal Learning 6+ months of host restaurant experience. To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.
Location: This role requires residence within the Norcal portfolio region, with a preference of residence in the Bay Area. Kasa's Portfolio General Managers (PGM) are the backbone of our operations and serve as "Mini-CEOs" over a set of markets and properties where Kasa operates its short-term rental and hotel services. The NorCal portfolio consists of the largest total Hotel Full-building count at Kasa. These Hotel Full-building properties account for 90% of the total portfolio, currently comprised of 275 units spread across the Northern California region. This leadership role is responsible for overseeing financial performance, long-range strategy, and people management. In an effort to maximize profitability, PGMs will relentlessly focus on driving a high-revenue, low-cost operation with the highest degree of quality. You will work cross-functionally with other teams at Kasa to create and refine processes that further support performance and be the liaison between Kasa and ownership, communicating results and forward-focused strategies. Leading and developing a top-performing team who delivers "hall of fame host" experiences to our guests is fundamental to driving success in this role. Unleash your career potential at Kasa We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Attributes Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit Financial Acumen: Understand and interpret financial statements and operational data from a variety of sources; synthesize data to make informed recommendations and changes in team goals and tactics Collaborative Solutionist: Uses sound business acumen and partnerships with a diverse group of stakeholders to quickly address complex situations, implement solutions, and verify the problem has been comprehensively solved. Prolific Communicator: Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback. Change Advocate: Thrive in an environment with constant change and easily adapt to new processes, technology, and/or procedures that impact day-to-day responsibilities. Empathetic Leader: Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers. Culture Builder: Embody Kasa's culture within your team by creating an environment in which you motivate them to engage, grow, and succeed with a genuine passion for building a world-class team. Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal - that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. Expected Results Financial Key Result: Achieve or exceed your operating profit per unit goal. Key Initiative: Drive revenue initiatives and track their impacts while working to achieve your individual building goals within your first year. Key Initiative: Identify cost efficiency opportunities and partner with the appropriate stakeholders to execute strategies that drive cost reduction within your first year. Key Initiative: Achieve or exceed your regional-specific quality goals Team Engagement Key Result: Improve YoY team engagement survey results. Key Initiative: Support, mentor, and motivate your salaried and hourly team members. Key Initiative: Understand the strengths within your team, develop high performers, and address areas of opportunity for lagging performers. Key Initiative: Collaborate with your recruiter to drive activities that support goal hiring targets. Portfolio Growth Key Result: Prioritize relationships that can influence successful growth within your portfolio. Key Initiative: Work with the LaunchOps team to guide and support the successful launch of new properties. Key Initiative: Seek out expansions and renewal opportunities. Key Initiative: Create and execute a touchpoint cadence for key partners as the steward of each property's financial performance. Additional Requirements COVID-19 VACCINATION POLICY: Kasa requires all employees who enter a Kasa-owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment. This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance. Curious about the Kasa experience? Save 15% when you book on The Pay The total compensation for this role is comprised of several components: starting base pay range: $108,000 to $140,000 (set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes). semi-annual bonus: estimated to be 10-20% of annual base pay (awarded based upon achieving budgeted operating profit and budgeted revenue goals in your portfolio) equity award: As your options vest and you exercise, you become an owner of the company. The value of your equity grows as Kasa's value grows! additional benefits: This role may also be eligible for additional bonus opportunities, equity awards, perks, benefits, and Kasa Travel Credits. The compensation structure is subject to change and may be modified in the future. Benefits Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere! Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates. Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work. Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday. 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 2% of deferred salary, and 50% of the next 2%. Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage. Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more! Who We Are Kasa is a Real Estate Technology company that is building a global accommodations brand unlike any other. We partner with owners of multifamily, single-family, and boutique hospitality properties, transforming underutilized real estate into stylishly furnished, professionally managed units that cater to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, trustworthy, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen. Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
May 14, 2023
Full time
Location: This role requires residence within the Norcal portfolio region, with a preference of residence in the Bay Area. Kasa's Portfolio General Managers (PGM) are the backbone of our operations and serve as "Mini-CEOs" over a set of markets and properties where Kasa operates its short-term rental and hotel services. The NorCal portfolio consists of the largest total Hotel Full-building count at Kasa. These Hotel Full-building properties account for 90% of the total portfolio, currently comprised of 275 units spread across the Northern California region. This leadership role is responsible for overseeing financial performance, long-range strategy, and people management. In an effort to maximize profitability, PGMs will relentlessly focus on driving a high-revenue, low-cost operation with the highest degree of quality. You will work cross-functionally with other teams at Kasa to create and refine processes that further support performance and be the liaison between Kasa and ownership, communicating results and forward-focused strategies. Leading and developing a top-performing team who delivers "hall of fame host" experiences to our guests is fundamental to driving success in this role. Unleash your career potential at Kasa We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Attributes Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit Financial Acumen: Understand and interpret financial statements and operational data from a variety of sources; synthesize data to make informed recommendations and changes in team goals and tactics Collaborative Solutionist: Uses sound business acumen and partnerships with a diverse group of stakeholders to quickly address complex situations, implement solutions, and verify the problem has been comprehensively solved. Prolific Communicator: Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback. Change Advocate: Thrive in an environment with constant change and easily adapt to new processes, technology, and/or procedures that impact day-to-day responsibilities. Empathetic Leader: Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers. Culture Builder: Embody Kasa's culture within your team by creating an environment in which you motivate them to engage, grow, and succeed with a genuine passion for building a world-class team. Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal - that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. Expected Results Financial Key Result: Achieve or exceed your operating profit per unit goal. Key Initiative: Drive revenue initiatives and track their impacts while working to achieve your individual building goals within your first year. Key Initiative: Identify cost efficiency opportunities and partner with the appropriate stakeholders to execute strategies that drive cost reduction within your first year. Key Initiative: Achieve or exceed your regional-specific quality goals Team Engagement Key Result: Improve YoY team engagement survey results. Key Initiative: Support, mentor, and motivate your salaried and hourly team members. Key Initiative: Understand the strengths within your team, develop high performers, and address areas of opportunity for lagging performers. Key Initiative: Collaborate with your recruiter to drive activities that support goal hiring targets. Portfolio Growth Key Result: Prioritize relationships that can influence successful growth within your portfolio. Key Initiative: Work with the LaunchOps team to guide and support the successful launch of new properties. Key Initiative: Seek out expansions and renewal opportunities. Key Initiative: Create and execute a touchpoint cadence for key partners as the steward of each property's financial performance. Additional Requirements COVID-19 VACCINATION POLICY: Kasa requires all employees who enter a Kasa-owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment. This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance. Curious about the Kasa experience? Save 15% when you book on The Pay The total compensation for this role is comprised of several components: starting base pay range: $108,000 to $140,000 (set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes). semi-annual bonus: estimated to be 10-20% of annual base pay (awarded based upon achieving budgeted operating profit and budgeted revenue goals in your portfolio) equity award: As your options vest and you exercise, you become an owner of the company. The value of your equity grows as Kasa's value grows! additional benefits: This role may also be eligible for additional bonus opportunities, equity awards, perks, benefits, and Kasa Travel Credits. The compensation structure is subject to change and may be modified in the future. Benefits Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere! Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates. Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work. Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday. 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 2% of deferred salary, and 50% of the next 2%. Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage. Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more! Who We Are Kasa is a Real Estate Technology company that is building a global accommodations brand unlike any other. We partner with owners of multifamily, single-family, and boutique hospitality properties, transforming underutilized real estate into stylishly furnished, professionally managed units that cater to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, trustworthy, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen. Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Bell Attendant Job Category: Guest Services Requisition Number: BELLA001065 Schedule: Full-Time San Francisco, CA, 94102, USA Join our Team as the Beacon Grand reclaims its legendary status and becomes a hub for The City's history makers once more. The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today's travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel's novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in communal living room and lively gathering spot, Beacon Lounge and the iconic Starlite Room atop (coming late 2023). With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco. Recognized on Travel + Leisure's 2023 It List as one of "The 100 Best New Hotels in the World" The Bell Attendant responsibilities includes assisting guests with luggage, packages, and special requests. Welcome and acknowledge all guests according to company standards; anticipate guests service needs; assist individuals with disabilities; inform guests about hotel facility locations and hours of operations. Responsibilities: Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise. Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures. Assist guests with their luggage and acknowledge them by name. Make deliveries to guest rooms as instructed. Store and retrieve luggage and other objects for guests. Required Skills/Abilities: Must be able to work flexible shifts, weekends, holidays, etc. when needed and have regular attendance. Must have general knowledge of basic customer service skills and be fluent in oral and written English. Must have knowledge of local establishments, businesses, and the surrounding community in general. Must be able to communicate verbally and understand and follow verbal instruction. Must be able to use tact and understanding when dealing with a variety of customer service problems. Education and Experience: High School Diploma or equivalent. 1-2 years' experience in Hotel Front Office (Bellman) Operations Lifestyle / luxury hotel experience required. Physical Requirements: While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk, or hear, and standing for long periods of time. Must be able to grasp handles, carry bundles and lift packages. Must be able to continually lift and carry up to 65 lbs. throughout the hotel during majority of shift. Physically strenuous, prolonged standing, walking, and climbing stairs, exposure to outside elements, primarily an outdoor position. Must be able to see objects and people at a distance. Frequently required to use hands to finger, handle, or feel objects, or telephone. Standing for long periods of time, long hours sometimes required to include weekends, and holidays. Medium work - exerting up to 70 pounds of force occasionally, and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. PI
Jun 02, 2023
Full time
Bell Attendant Job Category: Guest Services Requisition Number: BELLA001065 Schedule: Full-Time San Francisco, CA, 94102, USA Join our Team as the Beacon Grand reclaims its legendary status and becomes a hub for The City's history makers once more. The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today's travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel's novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in communal living room and lively gathering spot, Beacon Lounge and the iconic Starlite Room atop (coming late 2023). With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco. Recognized on Travel + Leisure's 2023 It List as one of "The 100 Best New Hotels in the World" The Bell Attendant responsibilities includes assisting guests with luggage, packages, and special requests. Welcome and acknowledge all guests according to company standards; anticipate guests service needs; assist individuals with disabilities; inform guests about hotel facility locations and hours of operations. Responsibilities: Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise. Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures. Assist guests with their luggage and acknowledge them by name. Make deliveries to guest rooms as instructed. Store and retrieve luggage and other objects for guests. Required Skills/Abilities: Must be able to work flexible shifts, weekends, holidays, etc. when needed and have regular attendance. Must have general knowledge of basic customer service skills and be fluent in oral and written English. Must have knowledge of local establishments, businesses, and the surrounding community in general. Must be able to communicate verbally and understand and follow verbal instruction. Must be able to use tact and understanding when dealing with a variety of customer service problems. Education and Experience: High School Diploma or equivalent. 1-2 years' experience in Hotel Front Office (Bellman) Operations Lifestyle / luxury hotel experience required. Physical Requirements: While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk, or hear, and standing for long periods of time. Must be able to grasp handles, carry bundles and lift packages. Must be able to continually lift and carry up to 65 lbs. throughout the hotel during majority of shift. Physically strenuous, prolonged standing, walking, and climbing stairs, exposure to outside elements, primarily an outdoor position. Must be able to see objects and people at a distance. Frequently required to use hands to finger, handle, or feel objects, or telephone. Standing for long periods of time, long hours sometimes required to include weekends, and holidays. Medium work - exerting up to 70 pounds of force occasionally, and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. PI
Bell Attendant Job Category: Guest Services Requisition Number: BELLA001065 Schedule: Full-Time San Francisco, CA, 94102, USA Join our Team as the Beacon Grand reclaims its legendary status and becomes a hub for The City's history makers once more. The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today's travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel's novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in communal living room and lively gathering spot, Beacon Lounge and the iconic Starlite Room atop (coming late 2023). With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco. Recognized on Travel + Leisure's 2023 It List as one of "The 100 Best New Hotels in the World" The Bell Attendant responsibilities includes assisting guests with luggage, packages, and special requests. Welcome and acknowledge all guests according to company standards; anticipate guests service needs; assist individuals with disabilities; inform guests about hotel facility locations and hours of operations. Responsibilities: Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise. Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures. Assist guests with their luggage and acknowledge them by name. Make deliveries to guest rooms as instructed. Store and retrieve luggage and other objects for guests. Required Skills/Abilities: Must be able to work flexible shifts, weekends, holidays, etc. when needed and have regular attendance. Must have general knowledge of basic customer service skills and be fluent in oral and written English. Must have knowledge of local establishments, businesses, and the surrounding community in general. Must be able to communicate verbally and understand and follow verbal instruction. Must be able to use tact and understanding when dealing with a variety of customer service problems. Education and Experience: High School Diploma or equivalent. 1-2 years' experience in Hotel Front Office (Bellman) Operations Lifestyle / luxury hotel experience required. Physical Requirements: While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk, or hear, and standing for long periods of time. Must be able to grasp handles, carry bundles and lift packages. Must be able to continually lift and carry up to 65 lbs. throughout the hotel during majority of shift. Physically strenuous, prolonged standing, walking, and climbing stairs, exposure to outside elements, primarily an outdoor position. Must be able to see objects and people at a distance. Frequently required to use hands to finger, handle, or feel objects, or telephone. Standing for long periods of time, long hours sometimes required to include weekends, and holidays. Medium work - exerting up to 70 pounds of force occasionally, and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. PI
Jun 02, 2023
Full time
Bell Attendant Job Category: Guest Services Requisition Number: BELLA001065 Schedule: Full-Time San Francisco, CA, 94102, USA Join our Team as the Beacon Grand reclaims its legendary status and becomes a hub for The City's history makers once more. The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today's travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel's novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in communal living room and lively gathering spot, Beacon Lounge and the iconic Starlite Room atop (coming late 2023). With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco. Recognized on Travel + Leisure's 2023 It List as one of "The 100 Best New Hotels in the World" The Bell Attendant responsibilities includes assisting guests with luggage, packages, and special requests. Welcome and acknowledge all guests according to company standards; anticipate guests service needs; assist individuals with disabilities; inform guests about hotel facility locations and hours of operations. Responsibilities: Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise. Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures. Assist guests with their luggage and acknowledge them by name. Make deliveries to guest rooms as instructed. Store and retrieve luggage and other objects for guests. Required Skills/Abilities: Must be able to work flexible shifts, weekends, holidays, etc. when needed and have regular attendance. Must have general knowledge of basic customer service skills and be fluent in oral and written English. Must have knowledge of local establishments, businesses, and the surrounding community in general. Must be able to communicate verbally and understand and follow verbal instruction. Must be able to use tact and understanding when dealing with a variety of customer service problems. Education and Experience: High School Diploma or equivalent. 1-2 years' experience in Hotel Front Office (Bellman) Operations Lifestyle / luxury hotel experience required. Physical Requirements: While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk, or hear, and standing for long periods of time. Must be able to grasp handles, carry bundles and lift packages. Must be able to continually lift and carry up to 65 lbs. throughout the hotel during majority of shift. Physically strenuous, prolonged standing, walking, and climbing stairs, exposure to outside elements, primarily an outdoor position. Must be able to see objects and people at a distance. Frequently required to use hands to finger, handle, or feel objects, or telephone. Standing for long periods of time, long hours sometimes required to include weekends, and holidays. Medium work - exerting up to 70 pounds of force occasionally, and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. PI
Bell Attendant Job Category: Guest Services Requisition Number: BELLA001065 Schedule: Full-Time San Francisco, CA, 94102, USA Join our Team as the Beacon Grand reclaims its legendary status and becomes a hub for The City's history makers once more. The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today's travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel's novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in communal living room and lively gathering spot, Beacon Lounge and the iconic Starlite Room atop (coming late 2023). With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco. Recognized on Travel + Leisure's 2023 It List as one of "The 100 Best New Hotels in the World" The Bell Attendant responsibilities includes assisting guests with luggage, packages, and special requests. Welcome and acknowledge all guests according to company standards; anticipate guests service needs; assist individuals with disabilities; inform guests about hotel facility locations and hours of operations. Responsibilities: Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise. Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures. Assist guests with their luggage and acknowledge them by name. Make deliveries to guest rooms as instructed. Store and retrieve luggage and other objects for guests. Required Skills/Abilities: Must be able to work flexible shifts, weekends, holidays, etc. when needed and have regular attendance. Must have general knowledge of basic customer service skills and be fluent in oral and written English. Must have knowledge of local establishments, businesses, and the surrounding community in general. Must be able to communicate verbally and understand and follow verbal instruction. Must be able to use tact and understanding when dealing with a variety of customer service problems. Education and Experience: High School Diploma or equivalent. 1-2 years' experience in Hotel Front Office (Bellman) Operations Lifestyle / luxury hotel experience required. Physical Requirements: While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk, or hear, and standing for long periods of time. Must be able to grasp handles, carry bundles and lift packages. Must be able to continually lift and carry up to 65 lbs. throughout the hotel during majority of shift. Physically strenuous, prolonged standing, walking, and climbing stairs, exposure to outside elements, primarily an outdoor position. Must be able to see objects and people at a distance. Frequently required to use hands to finger, handle, or feel objects, or telephone. Standing for long periods of time, long hours sometimes required to include weekends, and holidays. Medium work - exerting up to 70 pounds of force occasionally, and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. PI
Jun 02, 2023
Full time
Bell Attendant Job Category: Guest Services Requisition Number: BELLA001065 Schedule: Full-Time San Francisco, CA, 94102, USA Join our Team as the Beacon Grand reclaims its legendary status and becomes a hub for The City's history makers once more. The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today's travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel's novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in communal living room and lively gathering spot, Beacon Lounge and the iconic Starlite Room atop (coming late 2023). With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco. Recognized on Travel + Leisure's 2023 It List as one of "The 100 Best New Hotels in the World" The Bell Attendant responsibilities includes assisting guests with luggage, packages, and special requests. Welcome and acknowledge all guests according to company standards; anticipate guests service needs; assist individuals with disabilities; inform guests about hotel facility locations and hours of operations. Responsibilities: Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise. Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures. Assist guests with their luggage and acknowledge them by name. Make deliveries to guest rooms as instructed. Store and retrieve luggage and other objects for guests. Required Skills/Abilities: Must be able to work flexible shifts, weekends, holidays, etc. when needed and have regular attendance. Must have general knowledge of basic customer service skills and be fluent in oral and written English. Must have knowledge of local establishments, businesses, and the surrounding community in general. Must be able to communicate verbally and understand and follow verbal instruction. Must be able to use tact and understanding when dealing with a variety of customer service problems. Education and Experience: High School Diploma or equivalent. 1-2 years' experience in Hotel Front Office (Bellman) Operations Lifestyle / luxury hotel experience required. Physical Requirements: While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk, or hear, and standing for long periods of time. Must be able to grasp handles, carry bundles and lift packages. Must be able to continually lift and carry up to 65 lbs. throughout the hotel during majority of shift. Physically strenuous, prolonged standing, walking, and climbing stairs, exposure to outside elements, primarily an outdoor position. Must be able to see objects and people at a distance. Frequently required to use hands to finger, handle, or feel objects, or telephone. Standing for long periods of time, long hours sometimes required to include weekends, and holidays. Medium work - exerting up to 70 pounds of force occasionally, and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. PI
About our Company: Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress. Hotel Magdalena is proud to be a part of Bunkhouse, a hospitality company that believes in inspired design, connection to place, and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including: Hotel San José, Austin Motel, Hotel Magdalena, Carpenter Hotel, Fair Market, and Jo's Coffee in Austin; Hotel Havana and Ocho in San Antonio; The Phoenix Hotel in San Francisco, California; Hotel San Cristóbal in Baja, Mexico; and Shady Villa Hotel in Salado, Texas. We're looking for: Equipment Room at Hotel Magdalena is looking for a Bar General Manager, responsible for all aspects of the outlet with a focus on the vibe, service, and hospitality provided. The GM is in charge of leading a team of employees to create a warm, engaging and exciting social scene during all hours of operation while running a profitable outlet. This position also controls the quality of all service and products provided by the outlet and continually challenge the team to improve and create an environment that fosters creativity, free thinking, and intelligent decision-making. Knowledge, Skills, and Abilities: Fluency in written and spoken English required; multi-lingual preferred High school diploma/GED required; college degree preferred 7 years experience in management of high volume and world-class quality outlet/lounge Understanding: Ability to read, comprehend and carry out instructions according to established procedures Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per Standard of Operating Procedures Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings Responsibility: Personal comportment in line with Bunkhouse policies, standards, and expectations Able to perform job with attention to detail, speed, and accuracy Can prioritize and organize Able to understand guests' needs Able to work cohesively with co-workers as a part of a team or independently with minimal supervision Able to maintain confidentiality of guest information and pertinent hotel data Possess leadership, team building, and implementation skills Possess appropriate knowledge of local liquor laws to conduct legal business Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need. Job Requirements: Building the Business & Guest Base/Loyalty Responsible for working with the management team to increase guest counts and to develop a loyal guest base Keep focused on the importance of making decisions with the best interest of the guest, the employees and the ownership in mind Be ' the face' of the venue to welcome loyal guests and continue to build the guest loyalty. Work closely with Breakaway Records to ensure the musical vibe of the space is always on point. Ensure that the priorities of the business are maintained at all times, a first class cocktail program being consistently executed both initially and over time. Work with the team to ensure training on the concept as well as understanding the music in order that they can converse with and educate the guests as required. Take an active role in developing and programming of special parties and events Being present during service hours to ensure 100% guest satisfaction Responsible for working with the team to maximize sales and optimize profits through the management of labor, food & beverage costs and other operational expenses as well as revenue generation Leadership Maintain complete knowledge of and comply with the company vision statement, all property management systems and departmental policies/service procedures/standards Possesses a high level of initiative and drive to do whatever is necessary to build and run a successful operation Responsible for creating and maintaining an upbeat, productive and educational environment Works with management to create a team atmosphere amongst the staff which is fun, lively and casual, yet professional Ensure that the weekly schedule is produced in a timely and effective manner and in line with the demands of the business Facilitates weekly outlet meetings to discuss the business and role of the team in the building of the business Provide feedback and direction to the middle managers so as to continue their development through the company approved succession plan Monitor the service periods including quality of the entertainment and Room energy Recruiting & Hiring Establish and maintain appropriate staffing levels and remaining abreast of any changes which may impact staffing needs Overseeing and participating in the recruiting and hiring of high quality employees, including managers Training & Development Responsible for menu development and cocktail program ensuring the program is fresh and has positive impact on beverage cost and therefore financial results. Ensuring all servers, bartenders and host staff are consistently projecting an extraordinary image based on impeccable grooming, uniform standard and hospitable attitude Establish a system whereby all employees are thoroughly trained in issues pertaining to their position Work with outlet managers to provide ongoing training of product knowledge, hospitality expectations, cycle and standards of service to the Front of the House through pre-meals and additional meetings as necessary Monitor and maintain cleanliness, sanitation and organization of assigned work areas Team Development Responsible for continually assessing the status of the current team, developing action plans to address the developmental issues of each team member and following through on each team member's progress Responsible for working the rest of the management team to maximize sales and optimize profits through the management of labor costs and other operational expenses Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision. Working Conditions/Environment: The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces for up to 10 hours daily, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at or . Benefits: Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Highly subsidized Medical, Dental and Vision insurance Company paid Life Insurance and Long-Term Disability coverage Short Term Disability coverage Generous Paid Time off (Full Time) Free stays at Bunkhouse hotels (Full Time) 401k with company matching Employee Discounts (50% off on food & beverage!) 8 weeks paid Parental Leave (Full Time, after 1 year employment) Bunkhouse Core Values: BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do. CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day. BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been. EMBRACE ADVENTURE. We don't always know where the road will lead . click apply for full job details
Jun 02, 2023
Full time
About our Company: Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress. Hotel Magdalena is proud to be a part of Bunkhouse, a hospitality company that believes in inspired design, connection to place, and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including: Hotel San José, Austin Motel, Hotel Magdalena, Carpenter Hotel, Fair Market, and Jo's Coffee in Austin; Hotel Havana and Ocho in San Antonio; The Phoenix Hotel in San Francisco, California; Hotel San Cristóbal in Baja, Mexico; and Shady Villa Hotel in Salado, Texas. We're looking for: Equipment Room at Hotel Magdalena is looking for a Bar General Manager, responsible for all aspects of the outlet with a focus on the vibe, service, and hospitality provided. The GM is in charge of leading a team of employees to create a warm, engaging and exciting social scene during all hours of operation while running a profitable outlet. This position also controls the quality of all service and products provided by the outlet and continually challenge the team to improve and create an environment that fosters creativity, free thinking, and intelligent decision-making. Knowledge, Skills, and Abilities: Fluency in written and spoken English required; multi-lingual preferred High school diploma/GED required; college degree preferred 7 years experience in management of high volume and world-class quality outlet/lounge Understanding: Ability to read, comprehend and carry out instructions according to established procedures Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per Standard of Operating Procedures Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings Responsibility: Personal comportment in line with Bunkhouse policies, standards, and expectations Able to perform job with attention to detail, speed, and accuracy Can prioritize and organize Able to understand guests' needs Able to work cohesively with co-workers as a part of a team or independently with minimal supervision Able to maintain confidentiality of guest information and pertinent hotel data Possess leadership, team building, and implementation skills Possess appropriate knowledge of local liquor laws to conduct legal business Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need. Job Requirements: Building the Business & Guest Base/Loyalty Responsible for working with the management team to increase guest counts and to develop a loyal guest base Keep focused on the importance of making decisions with the best interest of the guest, the employees and the ownership in mind Be ' the face' of the venue to welcome loyal guests and continue to build the guest loyalty. Work closely with Breakaway Records to ensure the musical vibe of the space is always on point. Ensure that the priorities of the business are maintained at all times, a first class cocktail program being consistently executed both initially and over time. Work with the team to ensure training on the concept as well as understanding the music in order that they can converse with and educate the guests as required. Take an active role in developing and programming of special parties and events Being present during service hours to ensure 100% guest satisfaction Responsible for working with the team to maximize sales and optimize profits through the management of labor, food & beverage costs and other operational expenses as well as revenue generation Leadership Maintain complete knowledge of and comply with the company vision statement, all property management systems and departmental policies/service procedures/standards Possesses a high level of initiative and drive to do whatever is necessary to build and run a successful operation Responsible for creating and maintaining an upbeat, productive and educational environment Works with management to create a team atmosphere amongst the staff which is fun, lively and casual, yet professional Ensure that the weekly schedule is produced in a timely and effective manner and in line with the demands of the business Facilitates weekly outlet meetings to discuss the business and role of the team in the building of the business Provide feedback and direction to the middle managers so as to continue their development through the company approved succession plan Monitor the service periods including quality of the entertainment and Room energy Recruiting & Hiring Establish and maintain appropriate staffing levels and remaining abreast of any changes which may impact staffing needs Overseeing and participating in the recruiting and hiring of high quality employees, including managers Training & Development Responsible for menu development and cocktail program ensuring the program is fresh and has positive impact on beverage cost and therefore financial results. Ensuring all servers, bartenders and host staff are consistently projecting an extraordinary image based on impeccable grooming, uniform standard and hospitable attitude Establish a system whereby all employees are thoroughly trained in issues pertaining to their position Work with outlet managers to provide ongoing training of product knowledge, hospitality expectations, cycle and standards of service to the Front of the House through pre-meals and additional meetings as necessary Monitor and maintain cleanliness, sanitation and organization of assigned work areas Team Development Responsible for continually assessing the status of the current team, developing action plans to address the developmental issues of each team member and following through on each team member's progress Responsible for working the rest of the management team to maximize sales and optimize profits through the management of labor costs and other operational expenses Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision. Working Conditions/Environment: The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces for up to 10 hours daily, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at or . Benefits: Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Highly subsidized Medical, Dental and Vision insurance Company paid Life Insurance and Long-Term Disability coverage Short Term Disability coverage Generous Paid Time off (Full Time) Free stays at Bunkhouse hotels (Full Time) 401k with company matching Employee Discounts (50% off on food & beverage!) 8 weeks paid Parental Leave (Full Time, after 1 year employment) Bunkhouse Core Values: BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do. CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day. BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been. EMBRACE ADVENTURE. We don't always know where the road will lead . click apply for full job details
