Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Supervisor is responsible for supplying our guests with our premier rental equipment and to promote world-class guest service through each rental/retail transaction. The appropriate candidate will be part of a cohesive team with pride, productivity, professionalism. Will also adhere to policies and guidelines, and accountability at all times, and will work diligently to maintain the operational and merchandising standards and expectations of the company. Overview * Help manage and oversee daily rental operations and staff * Help with weekly trainings and assist with onboarding 65+ employees * Develop a strong understanding of business trends and opportunities to utilize labor budgets effectively. * Actively engage in Vail Resorts Leadership Programs and Individual Development Plan * Work with the management team to operate business with appropriate staffing levels, adjusting to trends and daily sales. * Create "seamless guest service" by making every effort to go above and beyond for our guests. * Follow all company policies and procedures related to cash handling and cash wrap. * Possess a high level of understanding of the Rental Process including RPOS, Aptos POS, and Guest Connect (PSS POS) * Work with management to assess and evaluate staff performance in a timely and constructive manner * Act as a mentor who can train and lead the rental technician team with effective communication Communication * Describing and promoting product in line with customer's express needs as well as promoting the damage waiver and other upgrades on rental equipment products * Adapt teaching and coaching styles to maximize training opportunities with a diverse staff * Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly. * Focus heavily on building a strong relationship with all channels of our business. Rental Operations- Day to Day * Maintain high level of understanding of RPOS, Guest Connect, and Aptos. * Be comfortable and confident in a fast pace, high energy work environment. * Assist in maintaining core rental expectations such as binding certifications, daily upkeep of rental equipment, reservation presetting, and ASTM testing. * Help monitor and track inventory levels by completing "over-due rental" duties. * Assist management with successful group coordinating and rental execution. * Lead with our core values daily, while anticipating our guest's needs and emotions. * Fill in as Zone Captain as scheduled, be comfortable and confident leading 20 staff members at one time while completing all daily audits and planning for daily breaks. * Work with management to ensure the right level of training is taking place to ensure all levels of the staff upholds rental standards, including guest service and guest emotions. * Be comfortable and knowledgeable with upselling rental guests, including retail items, while driving a sales culture in line with and meeting our daily and yearly UPT (units per transaction) goals, ADS (average dollar sale) goals and sales budgets. * Work with management to exceed Gx (guest experience) goals by providing exceptional guest service * Contribute to daily morning meetings and weekly manager meetings. * Provide timely and complete follow-up and coaching with staff when needed Physical Requirements * Ability to stand/walk for extended periods of time, necessary to provide sales floor coverage related to guest service and loss prevention. * Ability to reach overhead, bend, squat, kneel, and carry product, necessary for guest service, inventory restock, and store merchandising. * Must be able to safely and regularly lift and carry 55 pounds & be comfortable climbing ladders. Schedule * Full Time, Seasonal position starting October 1 and ending first week of May. Opportunities for summer work are available. * Store is open 7 days per week during the Ski Season (mid-November through April). * Typical work week is approximately 40 hours - available to work minimum of one weekend day, one opening shift and one closing shift throughout the week. Holidays and Peak Periods may require overtime. Minimum Job Qualifications * Minimum 2 years previous retail or rental sales experience with at least 1 year attentively utilizing the following leadership behaviors; * Managing/Measuring workload, Decision Making, Assessing Talent, Training Others, and Conflict Management * Minimum 1 year previous people management experience. * Ability to delegate and communicate tasks. * High level of personal organizational skills. * Extreme attention to detail, conscientious worker. * Working knowledge of computers with experience in the use of Microsoft Word, Excel, and Outlook * Excellent guest service skills, in person, on the phone and in writing. * Comfortable with team-based work structure yet also having the ability to work independently. * Ability to give clear directions and set expectations for the staff * Demonstrated flexibility on the job; ability to adapt quickly and react positively to business needs and changes in strategies. * Ability to demonstrate professional interpersonal skills and have a grasp on conflict resolution with regards to both staff and guests. Employee Conduct * It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests, and vendors. With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 177541
Dec 04, 2019
Full time
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Supervisor is responsible for supplying our guests with our premier rental equipment and to promote world-class guest service through each rental/retail transaction. The appropriate candidate will be part of a cohesive team with pride, productivity, professionalism. Will also adhere to policies and guidelines, and accountability at all times, and will work diligently to maintain the operational and merchandising standards and expectations of the company. Overview * Help manage and oversee daily rental operations and staff * Help with weekly trainings and assist with onboarding 65+ employees * Develop a strong understanding of business trends and opportunities to utilize labor budgets effectively. * Actively engage in Vail Resorts Leadership Programs and Individual Development Plan * Work with the management team to operate business with appropriate staffing levels, adjusting to trends and daily sales. * Create "seamless guest service" by making every effort to go above and beyond for our guests. * Follow all company policies and procedures related to cash handling and cash wrap. * Possess a high level of understanding of the Rental Process including RPOS, Aptos POS, and Guest Connect (PSS POS) * Work with management to assess and evaluate staff performance in a timely and constructive manner * Act as a mentor who can train and lead the rental technician team with effective communication Communication * Describing and promoting product in line with customer's express needs as well as promoting the damage waiver and other upgrades on rental equipment products * Adapt teaching and coaching styles to maximize training opportunities with a diverse staff * Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly. * Focus heavily on building a strong relationship with all channels of our business. Rental Operations- Day to Day * Maintain high level of understanding of RPOS, Guest Connect, and Aptos. * Be comfortable and confident in a fast pace, high energy work environment. * Assist in maintaining core rental expectations such as binding certifications, daily upkeep of rental equipment, reservation presetting, and ASTM testing. * Help monitor and track inventory levels by completing "over-due rental" duties. * Assist management with successful group coordinating and rental execution. * Lead with our core values daily, while anticipating our guest's needs and emotions. * Fill in as Zone Captain as scheduled, be comfortable and confident leading 20 staff members at one time while completing all daily audits and planning for daily breaks. * Work with management to ensure the right level of training is taking place to ensure all levels of the staff upholds rental standards, including guest service and guest emotions. * Be comfortable and knowledgeable with upselling rental guests, including retail items, while driving a sales culture in line with and meeting our daily and yearly UPT (units per transaction) goals, ADS (average dollar sale) goals and sales budgets. * Work with management to exceed Gx (guest experience) goals by providing exceptional guest service * Contribute to daily morning meetings and weekly manager meetings. * Provide timely and complete follow-up and coaching with staff when needed Physical Requirements * Ability to stand/walk for extended periods of time, necessary to provide sales floor coverage related to guest service and loss prevention. * Ability to reach overhead, bend, squat, kneel, and carry product, necessary for guest service, inventory restock, and store merchandising. * Must be able to safely and regularly lift and carry 55 pounds & be comfortable climbing ladders. Schedule * Full Time, Seasonal position starting October 1 and ending first week of May. Opportunities for summer work are available. * Store is open 7 days per week during the Ski Season (mid-November through April). * Typical work week is approximately 40 hours - available to work minimum of one weekend day, one opening shift and one closing shift throughout the week. Holidays and Peak Periods may require overtime. Minimum Job Qualifications * Minimum 2 years previous retail or rental sales experience with at least 1 year attentively utilizing the following leadership behaviors; * Managing/Measuring workload, Decision Making, Assessing Talent, Training Others, and Conflict Management * Minimum 1 year previous people management experience. * Ability to delegate and communicate tasks. * High level of personal organizational skills. * Extreme attention to detail, conscientious worker. * Working knowledge of computers with experience in the use of Microsoft Word, Excel, and Outlook * Excellent guest service skills, in person, on the phone and in writing. * Comfortable with team-based work structure yet also having the ability to work independently. * Ability to give clear directions and set expectations for the staff * Demonstrated flexibility on the job; ability to adapt quickly and react positively to business needs and changes in strategies. * Ability to demonstrate professional interpersonal skills and have a grasp on conflict resolution with regards to both staff and guests. Employee Conduct * It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests, and vendors. With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 177541
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Supervisors are responsible for assisting in the management of the sales, staff, operational and merchandising functions of the store to attain maximum profitability, productivity, and a world - class guest experience. Responsibilities include (but are not limited to): Generate retail sales, and demonstrate and maintain a professional standard of guest service Assist the Store Manager in maintaining an enthusiastic and professional standard of guest service Provide resources so that employees are properly trained on the POS, product knowledge, guest service, and sales generation Assist the Store Manager in communicating company values and goals to the employees Assist the Store Manager in monitoring and controlling a daily payroll budget Manage inventory control and meet or exceed inventory goals Remain current on new industry products and trends; demonstrate knowledge of products Protect company assets through loss prevention techniques Create a rewarding environment in which to work, generate a team atmosphere Maintain all company paperwork according to policies and standards Qualifications: 2 years of retail experience, preferably within the outdoor industry Ability to communicate fluently with co-workers and guests in accurate spoken and written English Snowsports background Maintain a working knowledge of products and trends within the industry Proficient in Microsoft Office products; Word, Excel, Outlook and PowerPoint Commitment to providing exceptional customer service to our guests Self-motivated with the ability to multi-task Ability to work a flexible schedule; including nights, holidays and weekends Previous experience in rentals and rental POS (preferred) Must be able to work in a high volume fast-paced retail location Supervisory experience - preferred Experience with rental and retail POS systems - preferred With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 175841
Dec 08, 2019
Full time
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Supervisors are responsible for assisting in the management of the sales, staff, operational and merchandising functions of the store to attain maximum profitability, productivity, and a world - class guest experience. Responsibilities include (but are not limited to): Generate retail sales, and demonstrate and maintain a professional standard of guest service Assist the Store Manager in maintaining an enthusiastic and professional standard of guest service Provide resources so that employees are properly trained on the POS, product knowledge, guest service, and sales generation Assist the Store Manager in communicating company values and goals to the employees Assist the Store Manager in monitoring and controlling a daily payroll budget Manage inventory control and meet or exceed inventory goals Remain current on new industry products and trends; demonstrate knowledge of products Protect company assets through loss prevention techniques Create a rewarding environment in which to work, generate a team atmosphere Maintain all company paperwork according to policies and standards Qualifications: 2 years of retail experience, preferably within the outdoor industry Ability to communicate fluently with co-workers and guests in accurate spoken and written English Snowsports background Maintain a working knowledge of products and trends within the industry Proficient in Microsoft Office products; Word, Excel, Outlook and PowerPoint Commitment to providing exceptional customer service to our guests Self-motivated with the ability to multi-task Ability to work a flexible schedule; including nights, holidays and weekends Previous experience in rentals and rental POS (preferred) Must be able to work in a high volume fast-paced retail location Supervisory experience - preferred Experience with rental and retail POS systems - preferred With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 175841
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Team Lead oversees the Base Area Guest Service Team including our Village Ambassadors, Overnight Storage Operation, Wagon Service Team, and Auto Drop Attendants. They will coordinate labor and resources within these teams to provide for staffing needs in all areas. Team lead will train and coach team members and work cooperatively with peers, managers and interdepartmental contacts. The Team Lead manages and develops employee development, discipline, incentives, and conducts training for the department. Furthermore with the Assistant Manager of Base Area Ops the Team Lead will work in concert to conduct hiring, oversee Time and Labor reports, scheduling, and timely documentation completion. Responsibilities include: * Greeting guests and initiate conversation, answer questions that guests may have pertaining to the Village, services of the mountain and local area. * Directing guests to the appropriate areas including, but not limited to, ticket windows, season pass office, ski and snowboard school, dining options, retail, rentals, restrooms, phones, lost & found, lockers, etc. * Providing awareness to guests about the responsibility code and mountain etiquette. * Resolving guest issues verbal in a sincere and timely manner following the company Make the Guest Right program. * Meeting guest, employee, safety, and financial objectives and department goals as set forth by immediate supervisor. * Flexible working hours. * Removing all potential frustrations and distractions to the overall enjoyment of the resort. This includes assuming personal responsibility for resort appearance, grey wagons, signage, services, etc. either by taking the initiative to solve the problem, or alert the appropriate responsible parties. * Managing hiring, training, and development of all guest service staff. * Maintaining a department schedule. * Ensuring all areas are staged per KPI's. * Enforcement of uniform and grooming standards. * Adjusting staffing needs based on current business levels and weather. * Maintaining all department assets. * Work with peers across Base Are Ops to coordinate staffing resources Requirements: * Valid state issued driver's license * 2+ years supervisory experience * 2+ years guest service experience * Flexible schedule- available holidays and weekends * Thorough knowledge of Northstar resort is a plus With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 177538
Dec 04, 2019
Full time
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Team Lead oversees the Base Area Guest Service Team including our Village Ambassadors, Overnight Storage Operation, Wagon Service Team, and Auto Drop Attendants. They will coordinate labor and resources within these teams to provide for staffing needs in all areas. Team lead will train and coach team members and work cooperatively with peers, managers and interdepartmental contacts. The Team Lead manages and develops employee development, discipline, incentives, and conducts training for the department. Furthermore with the Assistant Manager of Base Area Ops the Team Lead will work in concert to conduct hiring, oversee Time and Labor reports, scheduling, and timely documentation completion. Responsibilities include: * Greeting guests and initiate conversation, answer questions that guests may have pertaining to the Village, services of the mountain and local area. * Directing guests to the appropriate areas including, but not limited to, ticket windows, season pass office, ski and snowboard school, dining options, retail, rentals, restrooms, phones, lost & found, lockers, etc. * Providing awareness to guests about the responsibility code and mountain etiquette. * Resolving guest issues verbal in a sincere and timely manner following the company Make the Guest Right program. * Meeting guest, employee, safety, and financial objectives and department goals as set forth by immediate supervisor. * Flexible working hours. * Removing all potential frustrations and distractions to the overall enjoyment of the resort. This includes assuming personal responsibility for resort appearance, grey wagons, signage, services, etc. either by taking the initiative to solve the problem, or alert the appropriate responsible parties. * Managing hiring, training, and development of all guest service staff. * Maintaining a department schedule. * Ensuring all areas are staged per KPI's. * Enforcement of uniform and grooming standards. * Adjusting staffing needs based on current business levels and weather. * Maintaining all department assets. * Work with peers across Base Are Ops to coordinate staffing resources Requirements: * Valid state issued driver's license * 2+ years supervisory experience * 2+ years guest service experience * Flexible schedule- available holidays and weekends * Thorough knowledge of Northstar resort is a plus With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 177538
