Overview Don't just work. Work Happy. A career in gaming? At Ameristar Council Bluffs Casino Hotel, we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following. Your daily responsibilities include Oversee the casino services and drop/count functions, verifying the service levels are within the high standards set by the company. Ensure the upmost integrity is maintained in the balancing and oversight of the casino funds. Monitor representatives for quality and adherence to all policies and procedures. Adhere to guest service requirement listed above. Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. This is a non-uniformed position, which requires the team member be in compliance with non-uniformed appearance standards while on duty Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos Address Team Member questions and concerns; conduct internal investigations as needed. Develop, implement, maintain, and monitor an effective team member relations program through effective communication. Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship. Hires, trains, coaches, assesses and reviews the job performance of subordinates including both non-exempt and exempt team members. Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed. Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates. Conduct and attends all regular departmental meetings as well as other related meetings. Maintains an appropriate level of community affairs involvement. Completes necessary reports in a timely manner to meet deadlines. Respond to reasonable guest requests or place guest in contact with appropriate person for assistance Must be able to work flexible hours including evenings, weekends, and holidays. Reconciliation of all company funds and patron accounts Oversee count and drop responsibilities Scheduling and training of Casino Services and Count Room Team Members Act as Banker, Count Room Specialist or Casino Services Representative on an as needed basis Maintain current knowledge of property events, and provide daily information to guests and Casino Services Representatives. Provide guests with new accounts, or maintenance on existing accounts as necessary. Perform related duties as assigned by Casino Services Manager and the Director of Finance. To be successful in this position it will require the following skill set Bachelor's degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience. Two (2) to three (3) years experience in a supervisory/managerial capacity preferred. Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment Strong problem solving, mediation, coaching, and consulting skills. Excellent verbal and written communications skills. Knowledgeable of applicable federal, state, and local regulations. Fully Competent in Microsoft Office. Ability to sustain a high level of confidentiality and professionalism. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. Ability to work collaboratively and communicate effectively with team members at all levels of the organizations. Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations. Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. Highly organized and detail oriented. Uses time efficiently and effectively to manage priorities. Deals with simple and complex concepts effectively. Shares or divides attention among several ongoing activities, projects or assignments. Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies. Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service. Ability to identify circumstances or incidents that require the notification and/or approval of others. Must successfully pass background check Must successfully pass an alcohol and drug screening Must be eighteen (18) years of age Something to leave you with Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment. Now that you have read about who we are, here is your opportunity to see what we're about!
Dec 15, 2019
Full time
Overview Don't just work. Work Happy. A career in gaming? At Ameristar Council Bluffs Casino Hotel, we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following. Your daily responsibilities include Oversee the casino services and drop/count functions, verifying the service levels are within the high standards set by the company. Ensure the upmost integrity is maintained in the balancing and oversight of the casino funds. Monitor representatives for quality and adherence to all policies and procedures. Adhere to guest service requirement listed above. Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. This is a non-uniformed position, which requires the team member be in compliance with non-uniformed appearance standards while on duty Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos Address Team Member questions and concerns; conduct internal investigations as needed. Develop, implement, maintain, and monitor an effective team member relations program through effective communication. Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship. Hires, trains, coaches, assesses and reviews the job performance of subordinates including both non-exempt and exempt team members. Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed. Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates. Conduct and attends all regular departmental meetings as well as other related meetings. Maintains an appropriate level of community affairs involvement. Completes necessary reports in a timely manner to meet deadlines. Respond to reasonable guest requests or place guest in contact with appropriate person for assistance Must be able to work flexible hours including evenings, weekends, and holidays. Reconciliation of all company funds and patron accounts Oversee count and drop responsibilities Scheduling and training of Casino Services and Count Room Team Members Act as Banker, Count Room Specialist or Casino Services Representative on an as needed basis Maintain current knowledge of property events, and provide daily information to guests and Casino Services Representatives. Provide guests with new accounts, or maintenance on existing accounts as necessary. Perform related duties as assigned by Casino Services Manager and the Director of Finance. To be successful in this position it will require the following skill set Bachelor's degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience. Two (2) to three (3) years experience in a supervisory/managerial capacity preferred. Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment Strong problem solving, mediation, coaching, and consulting skills. Excellent verbal and written communications skills. Knowledgeable of applicable federal, state, and local regulations. Fully Competent in Microsoft Office. Ability to sustain a high level of confidentiality and professionalism. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. Ability to work collaboratively and communicate effectively with team members at all levels of the organizations. Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations. Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. Highly organized and detail oriented. Uses time efficiently and effectively to manage priorities. Deals with simple and complex concepts effectively. Shares or divides attention among several ongoing activities, projects or assignments. Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies. Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service. Ability to identify circumstances or incidents that require the notification and/or approval of others. Must successfully pass background check Must successfully pass an alcohol and drug screening Must be eighteen (18) years of age Something to leave you with Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment. Now that you have read about who we are, here is your opportunity to see what we're about!
Summary: Provide quality customer service and food products using standards set by Fourteen Foods and International Dairy Queen to enhance the customer's visit, while assisting management with daily and weekly management responsibilities. __________________________________________________________________________________________ Essential Functions: Supervise work crew and ensure shift responsibilities are completed. Assist manager and assistant manager with daily bookwork and ensure it is accurate and complete. Initial training of new employees and on-going training of existing employees. Complete cash register transaction with customer and prepare orders. Prepare food products according to food preparation guidelines. A general working knowledge of all food/product preparation equipment. Perform cleaning duties in all areas of the store: Sweep and mop floors, sweep and pickup parking lot Wipe counters and dining room tables, and wash dishes and utensils Keep food preparation area clean and neat Empty trash receptacles and keep dumpster area clean Clean doors, windows, walls and restrooms as needed Clean and organize walk-in cooler, walk-in freezer and storage rooms Stock supplies as needed throughout the day. Putting away truck supplies from deliveries. Work as a "team" member to assure consistent customer satisfaction. Additional Responsibilities: Snow Shoveling as needed. Other duties as assigned. __________________________________________________________________________________________ Qualifications: Previous supervisory experience preferred. Above average math skills. A positive attitude with effective leadership qualities. Experience in fast food or retail preferred. 0
Dec 15, 2019
Full time
Summary: Provide quality customer service and food products using standards set by Fourteen Foods and International Dairy Queen to enhance the customer's visit, while assisting management with daily and weekly management responsibilities. __________________________________________________________________________________________ Essential Functions: Supervise work crew and ensure shift responsibilities are completed. Assist manager and assistant manager with daily bookwork and ensure it is accurate and complete. Initial training of new employees and on-going training of existing employees. Complete cash register transaction with customer and prepare orders. Prepare food products according to food preparation guidelines. A general working knowledge of all food/product preparation equipment. Perform cleaning duties in all areas of the store: Sweep and mop floors, sweep and pickup parking lot Wipe counters and dining room tables, and wash dishes and utensils Keep food preparation area clean and neat Empty trash receptacles and keep dumpster area clean Clean doors, windows, walls and restrooms as needed Clean and organize walk-in cooler, walk-in freezer and storage rooms Stock supplies as needed throughout the day. Putting away truck supplies from deliveries. Work as a "team" member to assure consistent customer satisfaction. Additional Responsibilities: Snow Shoveling as needed. Other duties as assigned. __________________________________________________________________________________________ Qualifications: Previous supervisory experience preferred. Above average math skills. A positive attitude with effective leadership qualities. Experience in fast food or retail preferred. 0
Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. What Are We Looking For? Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Benefits: Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay 10959 State Highway 200 Winnsboro SC 29180
Dec 15, 2019
Full time
Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. What Are We Looking For? Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Benefits: Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay 10959 State Highway 200 Winnsboro SC 29180
Direct the sanitation team at Taylor Farms New Jersey to ensure completion of regular housekeeping and sanitation of the facility. Work with Operations to coordinate sanitation of assembly lines and prep rooms. Work with QA/QC to ensure GMP's are followed. Supervise the work in the production rooms, chemical room and the warehouse area. Monitor sanitation employees to ensure compliance with quality, health and safety standards. Duties and Responsibilities: Oversight of Sanitation program including scheduling sanitation employees to support the operational needs of the Taylor Farms New Jersey Division Manage, coach, mentor and train new sanitation employees on sanitation procedures. Ensures that regular housekeeping activities are completed in all areas of facility including bathrooms, lunchrooms, hallways and offices are kept clean and sanitized as required. Ensures sanitation of the food preparation and production rooms in accordance with regulatory USDA, FDA standards Leads and directs the sanitation team to achieve sanitation goals Assists and backs up sanitation team and operates equipment when required Ensures compliance with safety, sanitation and quality standards Ensures training of sanitation employees is conducted for equipment, sanitation procedures, and chemicals Schedules, checks time punched hours, and backs up employees Provides recommendations on the recruitment and corrective action of employees, evaluates performance, schedules staff and adjusts time system punches accordingly. Maintains appropriate documentation to meet company SSOP's and regulatory requirements Schedules non-daily cleaning tasks and maintains all records for master cleaning schedule Observes all safety rules and regulations including use of personal protective equipment and material handling. Ability to receive cross-training on multi facets of the operation Follows established GMP's and Food Safety guidelines, including maintaining an orderly and clean work area. Works to understand overall impact of his/her job on team productivity and plant profitability, maintains high level of personal productivity and contributes suggestions for work process improvements. Monitor, complete, and maintain efficient and accurate paperwork as needed. Performs other duties as assigned Qualifications Associates degree and/or 3-5 years sanitation experience required Sanitation certifications or formal training preferred 2 to 3 years of supervisory experience in the food/beverage industry under HACCP, USDA and/or FDA required Knowledge of sanitation in a prepared food or clinical environment preferred Knowledge of Safety Quality Foods regulatory compliance and GFSI audits preferred Moderate degree of physical activity on a frequent basis Ability to lift 50lbs Repetitive standing, walking, bending, twisting, stooping, grasping climbing, reaching, and moving about the facility Vision abilities include close, distance, peripheral, and depth perception Exposed to cold/heat/humidity Able to work a multi shift environment Ability to maintain effective working relationships with personnel, peers, and customers Self-starter and to work with minimal supervision Strong verbal and written communication skills required Bilingual in English/Spanish is preferred.
Dec 15, 2019
Full time
Direct the sanitation team at Taylor Farms New Jersey to ensure completion of regular housekeeping and sanitation of the facility. Work with Operations to coordinate sanitation of assembly lines and prep rooms. Work with QA/QC to ensure GMP's are followed. Supervise the work in the production rooms, chemical room and the warehouse area. Monitor sanitation employees to ensure compliance with quality, health and safety standards. Duties and Responsibilities: Oversight of Sanitation program including scheduling sanitation employees to support the operational needs of the Taylor Farms New Jersey Division Manage, coach, mentor and train new sanitation employees on sanitation procedures. Ensures that regular housekeeping activities are completed in all areas of facility including bathrooms, lunchrooms, hallways and offices are kept clean and sanitized as required. Ensures sanitation of the food preparation and production rooms in accordance with regulatory USDA, FDA standards Leads and directs the sanitation team to achieve sanitation goals Assists and backs up sanitation team and operates equipment when required Ensures compliance with safety, sanitation and quality standards Ensures training of sanitation employees is conducted for equipment, sanitation procedures, and chemicals Schedules, checks time punched hours, and backs up employees Provides recommendations on the recruitment and corrective action of employees, evaluates performance, schedules staff and adjusts time system punches accordingly. Maintains appropriate documentation to meet company SSOP's and regulatory requirements Schedules non-daily cleaning tasks and maintains all records for master cleaning schedule Observes all safety rules and regulations including use of personal protective equipment and material handling. Ability to receive cross-training on multi facets of the operation Follows established GMP's and Food Safety guidelines, including maintaining an orderly and clean work area. Works to understand overall impact of his/her job on team productivity and plant profitability, maintains high level of personal productivity and contributes suggestions for work process improvements. Monitor, complete, and maintain efficient and accurate paperwork as needed. Performs other duties as assigned Qualifications Associates degree and/or 3-5 years sanitation experience required Sanitation certifications or formal training preferred 2 to 3 years of supervisory experience in the food/beverage industry under HACCP, USDA and/or FDA required Knowledge of sanitation in a prepared food or clinical environment preferred Knowledge of Safety Quality Foods regulatory compliance and GFSI audits preferred Moderate degree of physical activity on a frequent basis Ability to lift 50lbs Repetitive standing, walking, bending, twisting, stooping, grasping climbing, reaching, and moving about the facility Vision abilities include close, distance, peripheral, and depth perception Exposed to cold/heat/humidity Able to work a multi shift environment Ability to maintain effective working relationships with personnel, peers, and customers Self-starter and to work with minimal supervision Strong verbal and written communication skills required Bilingual in English/Spanish is preferred.
Store Number: 4568 Drive your Future! Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. What Are We Looking For? Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Benefits: Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay 574 Bettis Academy RoadGranitevilleSC29829
Dec 15, 2019
Full time
Store Number: 4568 Drive your Future! Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. What Are We Looking For? Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Benefits: Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay 574 Bettis Academy RoadGranitevilleSC29829
SHIFT MANAGER When you join the KFC Brand, you join our Family! Our KFC Family takes pride in our high-quality standards, southern-inspired hospitality and serving guests our world-famous chicken! The Shift Supervisor role can be the gateway to broader leadership roles! If you are eager to lead and learn restaurant management this role provides an introduction into leadership for you! WHAT ARE WE LOOKING FOR? Must be 18 years old with a valid driver's license and reliable, personal transportation Must be a goal-oriented leader Leads through motivating and mentoring others High accountability for results and leading a team ? JB.0.00.LN
Dec 15, 2019
SHIFT MANAGER When you join the KFC Brand, you join our Family! Our KFC Family takes pride in our high-quality standards, southern-inspired hospitality and serving guests our world-famous chicken! The Shift Supervisor role can be the gateway to broader leadership roles! If you are eager to lead and learn restaurant management this role provides an introduction into leadership for you! WHAT ARE WE LOOKING FOR? Must be 18 years old with a valid driver's license and reliable, personal transportation Must be a goal-oriented leader Leads through motivating and mentoring others High accountability for results and leading a team ? JB.0.00.LN
Job DescriptionGENERAL SUMMARY The Shift Manager - He/she has the primary responsibility for managing shifts; conveying the Cane''s culture to his/her Crewmembers and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane''s. He/she will be responsible for upholding Raising Cane''s standards for the Crewmember and Customers experiences. KEY RESPONSIBILITIES AND AREAS OF FOCUS : * Operations Management- Deliver '' What We Do'' on each shift you lead; at Raising Cane''s ''What we do'' is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of shifts to include: monitor cleanliness and maintenance of restaurant to assure Raising Cane''s standards are being meet in these areas; be a Customer advocate communicating needs to Crewmembers to assure Customers satisfaction during shift; responsible for restaurants performance on and off scheduled shifts; ensure all food orders are prepared to Raising Cane''s standards * People Management- Coach and train Crewmembers on proper Raising Cane''s procedures on each shift; screen prospective Crewmembers for applicants that match Raising Cane''s job qualifications; motivate Crewmembers to maximize their potential on each shift; assure Crewmember and Customer safety throughout shift. Reports all risk management issues to General Manager; support adherence to Raising Cane''s uniform policy during shift * Business Management- Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory data and report all data to General Manager; provides a sense of urgency when handling all Crewmembers and customer situations * Project Support - Supports all programs and initiatives during the shift; support management of current Perfect Safety Box which is Raising Cane''s risk management program; and severe weather practices; ensure are marketing tools are properly implemented; report all new hire paperwork and separations in a timely manner ADDITIONAL REQUIREMENTS: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Minimum of High School Diploma or equivalent required, some College preferred * Must be 18 years of age or older * Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) * On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects QUALIFICATIONS: * Ability to lead, motivate, and empower the Cane''s Crewmembers * Ability to align Crewmembers with Raising Cane''s culture by balancing hard work and having fun. * Ability to manage basic tasks and the restaurant''s Crewmembers * Takes initiative * Has excellent verbal and written skills * Ability to recognize problems and problem solve * Ability to set goals and convert plans into action #LI-TJ1 by Jobble Pandologic. Keywords: Restaurant Manager, Location: Saint Paul, MN - 55129
Dec 14, 2019
Full time
Job DescriptionGENERAL SUMMARY The Shift Manager - He/she has the primary responsibility for managing shifts; conveying the Cane''s culture to his/her Crewmembers and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane''s. He/she will be responsible for upholding Raising Cane''s standards for the Crewmember and Customers experiences. KEY RESPONSIBILITIES AND AREAS OF FOCUS : * Operations Management- Deliver '' What We Do'' on each shift you lead; at Raising Cane''s ''What we do'' is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of shifts to include: monitor cleanliness and maintenance of restaurant to assure Raising Cane''s standards are being meet in these areas; be a Customer advocate communicating needs to Crewmembers to assure Customers satisfaction during shift; responsible for restaurants performance on and off scheduled shifts; ensure all food orders are prepared to Raising Cane''s standards * People Management- Coach and train Crewmembers on proper Raising Cane''s procedures on each shift; screen prospective Crewmembers for applicants that match Raising Cane''s job qualifications; motivate Crewmembers to maximize their potential on each shift; assure Crewmember and Customer safety throughout shift. Reports all risk management issues to General Manager; support adherence to Raising Cane''s uniform policy during shift * Business Management- Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory data and report all data to General Manager; provides a sense of urgency when handling all Crewmembers and customer situations * Project Support - Supports all programs and initiatives during the shift; support management of current Perfect Safety Box which is Raising Cane''s risk management program; and severe weather practices; ensure are marketing tools are properly implemented; report all new hire paperwork and separations in a timely manner ADDITIONAL REQUIREMENTS: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Minimum of High School Diploma or equivalent required, some College preferred * Must be 18 years of age or older * Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) * On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects QUALIFICATIONS: * Ability to lead, motivate, and empower the Cane''s Crewmembers * Ability to align Crewmembers with Raising Cane''s culture by balancing hard work and having fun. * Ability to manage basic tasks and the restaurant''s Crewmembers * Takes initiative * Has excellent verbal and written skills * Ability to recognize problems and problem solve * Ability to set goals and convert plans into action #LI-TJ1 by Jobble Pandologic. Keywords: Restaurant Manager, Location: Saint Paul, MN - 55129
GENERAL SUMMARY The Shift Manager - He/she has the primary responsibility for managing shifts; conveying the Cane's culture to his/her Crewmembers and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane's. He/she will be responsible for upholding Raising Cane's standards for the Crewmember and Customers experiences. KEY RESPONSIBILITIES AND AREAS OF FOCUS : Operations Management- Deliver " What We Do" on each shift you lead; at Raising Cane's "What we do" is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of shifts to include: monitor cleanliness and maintenance of restaurant to assure Raising Cane's standards are being meet in these areas; be a Customer advocate communicating needs to Crewmembers to assure Customers satisfaction during shift; responsible for restaurants performance on and off scheduled shifts; ensure all food orders are prepared to Raising Cane's standards People Management- Coach and train Crewmembers on proper Raising Cane's procedures on each shift; screen prospective Crewmembers for applicants that match Raising Cane's job qualifications; motivate Crewmembers to maximize their potential on each shift; assure Crewmember and Customer safety throughout shift. Reports all risk management issues to General Manager; support adherence to Raising Cane's uniform policy during shift Business Management- Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory data and report all data to General Manager; provides a sense of urgency when handling all Crewmembers and customer situations Project Support - Supports all programs and initiatives during the shift; support management of current Perfect Safety Box which is Raising Cane's risk management program; and severe weather practices; ensure are marketing tools are properly implemented; report all new hire paperwork and separations in a timely manner ADDITIONAL REQUIREMENTS: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum of High School Diploma or equivalent required, some College preferred Must be 18 years of age or older Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects QUALIFICATIONS: Ability to lead, motivate, and empower the Cane's Crewmembers Ability to align Crewmembers with Raising Cane's culture by balancing hard work and having fun. Ability to manage basic tasks and the restaurant's Crewmembers Takes initiative Has excellent verbal and written skills Ability to recognize problems and problem solve Ability to set goals and convert plans into action #LI-JS1 #LI-JS1 #LI-AH2
Dec 14, 2019
Full time
GENERAL SUMMARY The Shift Manager - He/she has the primary responsibility for managing shifts; conveying the Cane's culture to his/her Crewmembers and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane's. He/she will be responsible for upholding Raising Cane's standards for the Crewmember and Customers experiences. KEY RESPONSIBILITIES AND AREAS OF FOCUS : Operations Management- Deliver " What We Do" on each shift you lead; at Raising Cane's "What we do" is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of shifts to include: monitor cleanliness and maintenance of restaurant to assure Raising Cane's standards are being meet in these areas; be a Customer advocate communicating needs to Crewmembers to assure Customers satisfaction during shift; responsible for restaurants performance on and off scheduled shifts; ensure all food orders are prepared to Raising Cane's standards People Management- Coach and train Crewmembers on proper Raising Cane's procedures on each shift; screen prospective Crewmembers for applicants that match Raising Cane's job qualifications; motivate Crewmembers to maximize their potential on each shift; assure Crewmember and Customer safety throughout shift. Reports all risk management issues to General Manager; support adherence to Raising Cane's uniform policy during shift Business Management- Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory data and report all data to General Manager; provides a sense of urgency when handling all Crewmembers and customer situations Project Support - Supports all programs and initiatives during the shift; support management of current Perfect Safety Box which is Raising Cane's risk management program; and severe weather practices; ensure are marketing tools are properly implemented; report all new hire paperwork and separations in a timely manner ADDITIONAL REQUIREMENTS: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum of High School Diploma or equivalent required, some College preferred Must be 18 years of age or older Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects QUALIFICATIONS: Ability to lead, motivate, and empower the Cane's Crewmembers Ability to align Crewmembers with Raising Cane's culture by balancing hard work and having fun. Ability to manage basic tasks and the restaurant's Crewmembers Takes initiative Has excellent verbal and written skills Ability to recognize problems and problem solve Ability to set goals and convert plans into action #LI-JS1 #LI-JS1 #LI-AH2
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: assistant restaurant manager, backend, floor manager, grocery store manager, night manager, operations, operations manager, produce manager, restaurant manager, supervisor
Dec 14, 2019
Full time
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: assistant restaurant manager, backend, floor manager, grocery store manager, night manager, operations, operations manager, produce manager, restaurant manager, supervisor
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: assistant general manager, backend, general operations manager, gerente de cocina, operations manager, produce manager, restaurant general manager, restaurant leader, service manager, shift manager
Dec 14, 2019
Full time
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: assistant general manager, backend, general operations manager, gerente de cocina, operations manager, produce manager, restaurant general manager, restaurant leader, service manager, shift manager
Overview As a Shift Manager you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Shift Manager; however, with each certification you will be qualified and expected to provide additional leadership in one or more additional areas (Open/Close, Kitchen and/or Customer Service). You may be responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. See certification position descriptions below. Specific Responsibilities Include: Train, monitor and reinforce food safety procedures to crew members. Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close. Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready. Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention. Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer". Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees. Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards. Follow up and ensure resolution of VOC issues as needed. Open/Close Shift Manager Overview: In this role, your primary responsibility will be to supervise, coordinate and delegate opening and closing responsibilities and procedures. Your team will count on you to ensure compliance in the areas of timely open and closes, cleanliness, food safety, as well as line prep set-up. You will be a leader in creating a productive, clean, safety conscious, and friendly work environment. You will mentor and develop crew members and Team Trainers. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant. Kitchen Shift Manager Position Overview: The Restaurant Kitchen Manager is responsible for ensuring we are upholding our commitment to Quality. In this role, you directly impact the ability of the restaurant to "Delight Every Customer" by ensuring compliance in the areas of service, production, quality, and food safety. You are instrumental in the restaurant's ability to deliver our core menu of high quality items, along with our limited time (LTO) menu options. You will mentor and train team members as you continue your path of personal and professional development. Customer Service Shift Manager Position Overview: As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer". You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service. You'll be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant. The Wendy's Company is the world's second largest quick-service hamburger company. The Wendy's system includes more than 6,500 franchise and Company restaurants in the U.S. and 25 other countries and U.S. territories worldwide. Associated topics: back end, bakery manager, food service supervisor, front end, general operations manager, gerente de cocina, night shift manager, operations manager, restaurant operations, shift leader
Dec 14, 2019
Full time
Overview As a Shift Manager you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Shift Manager; however, with each certification you will be qualified and expected to provide additional leadership in one or more additional areas (Open/Close, Kitchen and/or Customer Service). You may be responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. See certification position descriptions below. Specific Responsibilities Include: Train, monitor and reinforce food safety procedures to crew members. Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close. Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready. Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention. Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer". Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees. Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards. Follow up and ensure resolution of VOC issues as needed. Open/Close Shift Manager Overview: In this role, your primary responsibility will be to supervise, coordinate and delegate opening and closing responsibilities and procedures. Your team will count on you to ensure compliance in the areas of timely open and closes, cleanliness, food safety, as well as line prep set-up. You will be a leader in creating a productive, clean, safety conscious, and friendly work environment. You will mentor and develop crew members and Team Trainers. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant. Kitchen Shift Manager Position Overview: The Restaurant Kitchen Manager is responsible for ensuring we are upholding our commitment to Quality. In this role, you directly impact the ability of the restaurant to "Delight Every Customer" by ensuring compliance in the areas of service, production, quality, and food safety. You are instrumental in the restaurant's ability to deliver our core menu of high quality items, along with our limited time (LTO) menu options. You will mentor and train team members as you continue your path of personal and professional development. Customer Service Shift Manager Position Overview: As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer". You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service. You'll be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant. The Wendy's Company is the world's second largest quick-service hamburger company. The Wendy's system includes more than 6,500 franchise and Company restaurants in the U.S. and 25 other countries and U.S. territories worldwide. Associated topics: back end, bakery manager, food service supervisor, front end, general operations manager, gerente de cocina, night shift manager, operations manager, restaurant operations, shift leader
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: day manager, day shift manager, deli manager, floor manager, general manager, night manager, restaurant operations, service manager, store manager, supervisor
Dec 14, 2019
Full time
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: day manager, day shift manager, deli manager, floor manager, general manager, night manager, restaurant operations, service manager, store manager, supervisor
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: backend, bakery manager, conference, front end, frontend, general manager, general operations manager, kitchen manager, operations, operations manager
Dec 14, 2019
Full time
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: backend, bakery manager, conference, front end, frontend, general manager, general operations manager, kitchen manager, operations, operations manager
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: assistant restaurant manager, backend, director food and beverage, gm, night manager, produce manager, restaurant general manager, restaurant leader, restaurant operations, supervisor
Dec 14, 2019
Full time
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: assistant restaurant manager, backend, director food and beverage, gm, night manager, produce manager, restaurant general manager, restaurant leader, restaurant operations, supervisor
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: assistant general manager, director, director food and beverage, frontend, general operations manager, gm, grocery store manager, partner, restaurant general manager, service manager
Dec 14, 2019
Full time
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: assistant general manager, director, director food and beverage, frontend, general operations manager, gm, grocery store manager, partner, restaurant general manager, service manager
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: back end, day manager, floor manager, gm, operations, restaurant leader, restaurant manager, shift leader, store manager, supervisor
Dec 14, 2019
Full time
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: back end, day manager, floor manager, gm, operations, restaurant leader, restaurant manager, shift leader, store manager, supervisor
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: assistant restaurant manager, back end, general operations manager, management, night manager, partner, restaurant manager, restaurant operations, service manager, store manager
Dec 14, 2019
Full time
Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Wendy's Shift Manager. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they'd expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Making things happen is just one of your talents: If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon. Whatever comes up with a customer - good or bad - you handle it like a boss ('cuz you wanna be a boss someday soon). You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point. What you bring to the table: At least one year of restaurant work experience. High school diploma or GED. (Some college or military experience? Tell us that, too.) You've already led, managed and organized a team in a fast-paced environment. Mad skills in problem solving, customer service and decision making. Giving and taking direction like a pro. Flexible work availability. You must be willing and able to: Travel to other Wendy's locations (restaurants, area office, etc.) as needed. Stand and move for most - if not all - of your shift. Lift up to 25-50 lbs. now and then. Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc. Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager. We get it. We get you. Our food isn't one size fits all and our job opportunities aren't either. We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs. Associated topics: assistant restaurant manager, back end, general operations manager, management, night manager, partner, restaurant manager, restaurant operations, service manager, store manager
Summary: Provide quality customer service and food products using standards set by Fourteen Foods and International Dairy Queen to enhance the customer's visit, while assisting management with daily and weekly management responsibilities. __________________________________________________________________________________________ Essential Functions: Supervise work crew and ensure shift responsibilities are completed. Assist manager and assistant manager with daily bookwork and ensure it is accurate and complete. Initial training of new employees and on-going training of existing employees. Complete cash register transaction with customer and prepare orders. Prepare food products according to food preparation guidelines. A general working knowledge of all food/product preparation equipment. Perform cleaning duties in all areas of the store: Sweep and mop floors, sweep and pickup parking lot Wipe counters and dining room tables, and wash dishes and utensils Keep food preparation area clean and neat Empty trash receptacles and keep dumpster area clean Clean doors, windows, walls and restrooms as needed Clean and organize walk-in cooler, walk-in freezer and storage rooms Stock supplies as needed throughout the day. Putting away truck supplies from deliveries. Work as a "team" member to assure consistent customer satisfaction. Additional Responsibilities: Snow Shoveling as needed. Other duties as assigned. __________________________________________________________________________________________ Qualifications: Previous supervisory experience preferred. Above average math skills. A positive attitude with effective leadership qualities. Experience in fast food or retail preferred. 0
Dec 14, 2019
Full time
Summary: Provide quality customer service and food products using standards set by Fourteen Foods and International Dairy Queen to enhance the customer's visit, while assisting management with daily and weekly management responsibilities. __________________________________________________________________________________________ Essential Functions: Supervise work crew and ensure shift responsibilities are completed. Assist manager and assistant manager with daily bookwork and ensure it is accurate and complete. Initial training of new employees and on-going training of existing employees. Complete cash register transaction with customer and prepare orders. Prepare food products according to food preparation guidelines. A general working knowledge of all food/product preparation equipment. Perform cleaning duties in all areas of the store: Sweep and mop floors, sweep and pickup parking lot Wipe counters and dining room tables, and wash dishes and utensils Keep food preparation area clean and neat Empty trash receptacles and keep dumpster area clean Clean doors, windows, walls and restrooms as needed Clean and organize walk-in cooler, walk-in freezer and storage rooms Stock supplies as needed throughout the day. Putting away truck supplies from deliveries. Work as a "team" member to assure consistent customer satisfaction. Additional Responsibilities: Snow Shoveling as needed. Other duties as assigned. __________________________________________________________________________________________ Qualifications: Previous supervisory experience preferred. Above average math skills. A positive attitude with effective leadership qualities. Experience in fast food or retail preferred. 0
Overview As a Shift Manager, you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Shift Manager; however, with each certification you will be qualified and expected to provide additional leadership in one or more additional areas (Open/Close, Kitchen and/or Customer Service). You may be responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. See certification position descriptions below. Specific Responsibilities Include Train, monitor and reinforce food safety procedures to crew members. Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close. Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready. Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention. Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer". Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees. Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards. Follow up and ensure resolution of VOC issues as needed. Open / Close Shift Manager Position Overview: In this role, your primary responsibility will be to supervise, coordinate and delegate opening and closing responsibilities and procedures. Your team will count on you to ensure compliance in the areas of timely open and closes, cleanliness, food safety, as well as line prep set-up. You will be a leader in creating a productive, clean, safety conscious, and friendly work environment. You will mentor and develop crew members and Team Trainers. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant. Kitchen Shift Manager Position Overview: The Restaurant Kitchen Manager is responsible for ensuring we are upholding our commitment to Quality. In this role, you directly impact the ability of the restaurant to "Delight Every Customer" by ensuring compliance in the areas of service, production, quality, and food safety. You are instrumental in the restaurant's ability to deliver our core menu of high quality items, along with our limited time (LTO) menu options. You will mentor and train team members as you continue your path of personal and professional development. Customer Service Shift Manager Position Overview: As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service. You'll be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant. The Wendy's Company is the world's second largest quick-service hamburger company. The Wendy's system includes more than 6,500 franchise and Company restaurants in the U.S. and 25 other countries and U.S. territories worldwide. Associated topics: back end, bakery manager, general manager, kitchen manager, management, night shift manager, partner, restaurant operations, store manager, supervisor
Dec 14, 2019
Full time
Overview As a Shift Manager, you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Shift Manager; however, with each certification you will be qualified and expected to provide additional leadership in one or more additional areas (Open/Close, Kitchen and/or Customer Service). You may be responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. See certification position descriptions below. Specific Responsibilities Include Train, monitor and reinforce food safety procedures to crew members. Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close. Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready. Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention. Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer". Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees. Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards. Follow up and ensure resolution of VOC issues as needed. Open / Close Shift Manager Position Overview: In this role, your primary responsibility will be to supervise, coordinate and delegate opening and closing responsibilities and procedures. Your team will count on you to ensure compliance in the areas of timely open and closes, cleanliness, food safety, as well as line prep set-up. You will be a leader in creating a productive, clean, safety conscious, and friendly work environment. You will mentor and develop crew members and Team Trainers. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant. Kitchen Shift Manager Position Overview: The Restaurant Kitchen Manager is responsible for ensuring we are upholding our commitment to Quality. In this role, you directly impact the ability of the restaurant to "Delight Every Customer" by ensuring compliance in the areas of service, production, quality, and food safety. You are instrumental in the restaurant's ability to deliver our core menu of high quality items, along with our limited time (LTO) menu options. You will mentor and train team members as you continue your path of personal and professional development. Customer Service Shift Manager Position Overview: As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service. You'll be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant. The Wendy's Company is the world's second largest quick-service hamburger company. The Wendy's system includes more than 6,500 franchise and Company restaurants in the U.S. and 25 other countries and U.S. territories worldwide. Associated topics: back end, bakery manager, general manager, kitchen manager, management, night shift manager, partner, restaurant operations, store manager, supervisor
Summary: Provide quality customer service and food products using standards set by Fourteen Foods and International Dairy Queen to enhance the customer's visit, while assisting management with daily and weekly management responsibilities. __________________________________________________________________________________________ Essential Functions: Supervise work crew and ensure shift responsibilities are completed. Assist manager and assistant manager with daily bookwork and ensure it is accurate and complete. Initial training of new employees and on-going training of existing employees. Complete cash register transaction with customer and prepare orders. Prepare food products according to food preparation guidelines. A general working knowledge of all food/product preparation equipment. Perform cleaning duties in all areas of the store: Sweep and mop floors, sweep and pickup parking lot Wipe counters and dining room tables, and wash dishes and utensils Keep food preparation area clean and neat Empty trash receptacles and keep dumpster area clean Clean doors, windows, walls and restrooms as needed Clean and organize walk-in cooler, walk-in freezer and storage rooms Stock supplies as needed throughout the day. Putting away truck supplies from deliveries. Work as a "team" member to assure consistent customer satisfaction. Additional Responsibilities: Snow Shoveling as needed. Other duties as assigned. __________________________________________________________________________________________ Qualifications: Previous supervisory experience preferred. Above average math skills. A positive attitude with effective leadership qualities. Experience in fast food or retail preferred. 0
Dec 14, 2019
Full time
Summary: Provide quality customer service and food products using standards set by Fourteen Foods and International Dairy Queen to enhance the customer's visit, while assisting management with daily and weekly management responsibilities. __________________________________________________________________________________________ Essential Functions: Supervise work crew and ensure shift responsibilities are completed. Assist manager and assistant manager with daily bookwork and ensure it is accurate and complete. Initial training of new employees and on-going training of existing employees. Complete cash register transaction with customer and prepare orders. Prepare food products according to food preparation guidelines. A general working knowledge of all food/product preparation equipment. Perform cleaning duties in all areas of the store: Sweep and mop floors, sweep and pickup parking lot Wipe counters and dining room tables, and wash dishes and utensils Keep food preparation area clean and neat Empty trash receptacles and keep dumpster area clean Clean doors, windows, walls and restrooms as needed Clean and organize walk-in cooler, walk-in freezer and storage rooms Stock supplies as needed throughout the day. Putting away truck supplies from deliveries. Work as a "team" member to assure consistent customer satisfaction. Additional Responsibilities: Snow Shoveling as needed. Other duties as assigned. __________________________________________________________________________________________ Qualifications: Previous supervisory experience preferred. Above average math skills. A positive attitude with effective leadership qualities. Experience in fast food or retail preferred. 0
