Caesars Entertainment Joliet, Illinois
Feb 05, 2024Full time
ESSENTIAL FUNCTIONS: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all table games employees are providing optimum service to all guests at all times. Assures the technical proficiency of all table games employees through development and effective training. Provides direction, guidance and supervision to all employees in the table games department creating an atmosphere which is conducive to a quality work life for the employee. Possesses knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting and implements the same. Observes and analyzes the integrity of all table games activity. Mediates and solves problems for guests and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned.REQUIREMENTS: High School Diploma or equivalent required Have a minimum of 3 years Supervisory experience preferred Must have broad knowledge of casino rules, regulations, and procedures, including good game security. Must be guest service oriented, with excellent employee relation skills. Must be able to get along with co-workers and work as a team. Excellent leadership, motivational, and development skills. Must be flexible in schedule to include nights, Holidays, and weekends. Must pass SuperLap. Internal candidates must meet Harrah's Joliet transfer eligibility requirements.JOB DEMANDS: Must be able to lift up to 50lbs. and frequently lift and/or carry objects weighting up to 25lbs. Position requires 30% standing, 60% walking, 10% sitting. Requires some pushing & reaching overhead; frequent kneeling & climbing; very frequent bending, twisting and stooping. Must be able to maneuver around the casino and other areas. Position requires manual dexterity to handle and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to work in a fast-paced environment involving constant internal and external customer contact. Must be able to walk and be on feet for long periods of time. Auditory range must include immediate environment, clear vision for near and medium distances, as well as, good peripheral vision.