Hotel Jerome Aspen, Colorado
Feb 17, 2021Full time
At the foot of majestic Aspen Mountain and steps from the heart of town, the Hotel Jerome offers guests an incomparable setting for an ideal getaway whatever the season. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understated luxury of today's finest Aspen boutique hotels with an authentic mountain aesthetic and spirit. World-class dining and spa offerings contribute to a truly elevated and unique experience. Hotel Jerome is the iconic hotel of the American West and social hub of Aspen: warm, friendly and busting with life and laughter. Charming and full of personality, this is the place where great stories are born and told. Hotel Jerome is rich in history, yet relevant and current with its amenities and furnishings. Charismatic, with a bit of whimsy, friendly and genuine. Hotel Jerome is the sought-out atmosphere for "explorers" of body, mind and spirit. Aspen's crown jewel offers the perfect retreat from which to explore the region's abundant outdoor attractions and world-class dining and shopping. This landmark hotel is renowned among luxury hotels in Aspen for its relaxed elegance, gracious service and authentic mountain spirit. Discover luxurious accommodations, a variety of dining options and the modern amenities of a world-class, luxury boutique hotel in Aspen. About Hotel Jerome, Auberge Resorts Collection Located in the heart of town, the 97-room Hotel Jerome, Auberge Resorts Collection, continues to retain its identity as one of the great hotels of the American West. This year, Aspen's legendary crown jewel, unveiled new social spaces including a renovated Aspen Times newspaper building, residential-style suites facing Ajax Mountain and a sultry underground bar - Bad Harriet. The 130-year-old historic landmark boasts luxurious, contemporary accommodations and modern amenities that honor the property's iconic mountain spirit. Considered as one of Aspen's favorite places since it opened in 1889 at the height of Aspen's boomtown silver-mining era, the hotel features Prospect, an American bistro; après-ski favorite - the Living Room bar and lounge; the award-winning Auberge Spa; and the legendary J-Bar, which is lauded as an Aspen institution. Hotel Jerome was added to the National Register of Historic Places in 1986 Role Summary Take orders, prepare and serve alcoholic, non-alcoholic beverages and meals to guests, courteously, enthusiastically, and efficiently according to established specifications. Maintain stock/supplies and cleanliness of outlet equipment. ESSENTIAL FUNCTIONS Maintain complete knowledge of particular characteristics and description of every wine by the glass and major wine on the wine list. Maintain complete knowledge of designated glassware and garnishes for each drink. Maintain complete knowledge of all liquor brands, wines, beers and non-alcoholic selections available. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Maintain complete knowledge of table numbers, room capacity, hours of operations, menus, prices and dress code of assigned outlet. Maintain complete knowledge of correct maintenance and use of equipment; using only as intended. Maintain complete knowledge and comply with all departmental policies and service procedures. Complete opening side duties: Inspect cleanliness and condition of bar and service areas; rectify any deficiencies. Prepare garnishes and mixes, log all products requisitioned from kitchen. Replenish supplies in bars throughout shift, including ice. Greet guests and take their orders utilizing suggestive/up-selling techniques. Properly input orders into POS system and verify receipt by kitchen. Legibly document orders using established system when POS is down and verify receipt by kitchen. Assist bar servers as required. Anticipate guest needs, respond promptly and acknowledge guest even when busy. Prepare espresso and cappuccino for guests. Maintain positive guest relations. Be familiar with all resort services/features and local attractions/activities to respond accurately to any guest inquiry. Answer outlet telephone within three rings, using correct greeting and telephone etiquette. Monitor and maintain cleanliness, sanitation and organization of bartop, tables, service areas and outlet itself. Remove soiled wares from bartop and tables to dishwashing area. Handle guest complaints, ensuring guest satisfaction and inform Manager when necessary. Present guest checks and process payments. Adhere to all cash handling and credit policies/procedures. Extend courteous departures when guests leave outlet. Close all guest checks in the POS system immediately upon payment. Clean bar top as guests depart. Clean glassware in glass machine/three compartment sink. Direct and assist barbacks and cocktail servers in their job functions to ensure smooth and efficient service to guests. Clearly communicate last call at designated closing time to guests and cocktail servers. Fill out allocation sheet and place in accounting mailbox at end of shift. Legibly document designated items on the spill sheet. Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste. Complete closing duties: Legibly document pertinent information in outlet log book. Complete all closing reports in the POS system. Count bank at end of shift; complete cashier reports and drop receipts; secure bank. Participate in and support hotel and company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program. SECONDARY JOB FUNCTIONS Assist with weekly/monthly inventories. Follow maintenance program and cleaning schedule. Update bar menus and wine lists. Legibly document maintenance needs on work orders and submit to Manager. Perform other duties as directed, developed or assigned. QUALIFICATIONS Required Minimum 21 years of age to serve alcoholic beverages. 3 year experience as a bartender or bar back. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Desirable High school graduate or equivalent and some college. Certification of previous training in liquor, wine and food service. Certification in alcohol awareness program Computer training on POS system. Customer service training. Ability to communicate in a language other than English. SKILLS Required Ability to understand guests' service needs. Ability to access and input information into POS system. Ability to be well organized, maintain concentration and think clearly when preparing drinks and providing service to guests within any given period of time. Ability to focus on detail. Ability to exercise good judgment in determining potentially intoxicated and/or under aged guests. Ability to maintain good coordination while preparing and serving orders quickly. Ability to perform job functions with minimal supervision. Ability to work cohesively with co-workers as part of a team. Ability to coordinate bar backs and cocktail servers in their job functions to ensure smooth and efficient service to guests and to assist when necessary. Ability to provide legible written communication. Ability to compute basic mathematical calculations and cash handling experience. Auberge Resorts is proud to support the needs of our team members and their families with a competitive and affordable benefits package including: Medical, Dental, Vision plans Flexible Spending Accounts Health Savings Account Basic Life and AD Employee Assistance Program Wellness program and initiatives with opportunity to avoid an increase in monthly benefit costs by completing an annual health assessment and other requirements Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance 401(k) program and receive a match on employee contributions. Throughout their employment, and beyond, team members have access to the Auberge Benefits Resource Center to get answers to questions and how best to utilize their benefits. Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description. Pay Rate: $9.30 About Auberge Resorts Collection: Auberge Resorts is a collection of exceptional hotels, resorts, and private clubs, each with a unique personality that assures a memorable guest experience. Property accolades include Michelin Star, Forbes 5 Star and Relais & Chateaux. With 19 distinctive properties in pristine locations including Napa Valley, New England, Colorado, Fiji, Greece, Mexico, Anguilla, and Costa Rica, Auberge Resorts offers handcrafted careers to exceptional professionals with a heart for hospitality and a passion for joy and happiness.