Live! Casino & Hotel Philadelphia Philadelphia, Pennsylvania
Jan 25, 2021Full time
OverviewFunction (Scope and Main Purpose of Job)The Security Key Control Officer is responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks. In addition, all of the duties and responsibilities of the Security Ambassador. The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.*Pending PGCB approval*ResponsibilitiesCore Service StandardsCLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.Specific Responsibilities and DutiesResponsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks.Greet guests with a smile and a warm welcomeCheck ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited itemsExplain the rules, regulations and code of conduct for the casino and hotelsInteract with the public in a professional manner when providing assistance, giving directions and responding to inquiriesAssist with customer disputes, intoxicated subjects, criminal matters and traffic controlResolve complaints within scope of authority; otherwise refer to managementNotify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimesRespond to medical or fire emergencies, such as sick or injured guests.Operate the Security Dispatch Office and communicate via two-way radio and telephone as requiredMan the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilitiesMonitor guest and team member passage in and out of restaurants and gaming areasControl traffic congestion in the valet and parking areasWrite and investigate first reports of injuryReact to guests and team member incidents and accidentsAssist in transporting money, chips, tokens, and markersResponsible for checking for and reporting safety hazardsEnsure the safety and security of all guests and team membersOther duties as assignedQualificationsJob Requirements (skills, knowledge, and abilities) Ability to write reports.Ability to use a telephone properly.Ability to read and understand memos.Ability to multi task.Good customer service skills.Must have a valid driver's license.Ability to perform duties under frequent time pressure in an interruptive environmentAbility to be alert at all times.Dexterity will be required to perform day to day activities and during an emergency.Educational RequirementsEducation: High school diploma or GED equivalent is preferred.Experience: One (1) to two (2) years' experience in security with a focus on guest service is preferred.Must be able to comply with all state gaming regulations, which may include obtaining a license.Physical RequirementsAbility to stand and walk for extended periods of time.Ability to ascend and descend stairs.Ability to work in extreme temperatures (both hot and cold).Ability to run, stoop, bend and reach outward and above the head.Ability to lift up to 50 lbs.Ability to ride a bicycle.Ability to operate and ride a Segway and / or other vehicles.Working Conditions24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employeesExposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.