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restaurant server fairfax va
Restaurant Shift Leader - Immediate Hire
MOD Pizza Fairfax, Virginia
No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances. Every day and in every store, we create a culture where individual spirits are celebrated. And as part of MOD, you will be empowered to provide that same experience for every single customer that walks through the door. We're growing, with more than 400 locations across 28 states, and Canada. So we're always looking for people who demonstrate what we call the 4G's: Grit, Growth, Generosity, and Gratitude. You'll help us create a positive social impact in your community, making MOD an exciting place to eat and a place where others are inspired to bring about change. We call it Spreading MODness®. Come be part of it. Summary As a Captain you directly influence the success of MOD by assisting the store General Manager in executing store operations during scheduled shifts. The role is to deploy MOD Squad members, and to delegate tasks so that the MOD experience is achieved and maintained for customers. As a MOD Squad Captain your objective is to live, teach and demonstrate the MOD Pizza purpose in all interactions. Key Responsibilities We Engage & Inspire We have GRIT, GENEROSITY, GRATITUDE & GROWTH Connect with your GM! Be Passionate about the vision and be instilled with confidence Share your knowledge with others to encourage and champion operational success Celebrate store success with one another We deliver food that is safe, looks and tastes outstanding Food quality is everyone's role. Ensure food quality and accuracy in both back of house (BOH) and front of house (FOH) Ensure cleanliness of FOH & BOH Ensure all food, pans, utensils & equipment look phenomenal Role model and maintain portioning standards We deliver an excellent customer experience Get to know your customers and build community relationships Maintain a uniquely MOD experience in the lobby with your demeanor, volume of music, comfy temperatures, and cleanliness standards Build brand dedication through outstanding service Hospitality is core by putting the customers first, creating an inviting environment, and have them feel MOD's love. Live the MOD 5 Core Beliefs and spread the MOD 4 G's with each Squad We achieve excellent speed of service Follow accurate deployment and adjust, if needed Celebrate the wins with your Squad Give feedback after each peak about what was good and what can be improved We own the shift Create daily goals and share with your team Lead by example Adhere to all Open/Shoulder/Closing shift checklists Act as the food safety leader Coordinate all cash handling policies and procedures Connect with the MOD Squad about all MOD Comm information Respond quickly and effectively to all emergency situations Coach in the moment when standards are not being met and celebrate when they are Be encouraging of your team even with the seas are rough. Help where you are BEST NEEDED and celebrate successes! We influence all FOH facilities and equipment Keep FOH front line, bathrooms, oven, floors, lobby and drink station clean and organized Clean and maintain all FOH fixtures, windows, tables and chairs Ensure MOD Squad is always assigned to the lobby during the peak periods Basic Qualifications: A real passion for people 3+ months in a role with the MOD Squad Reliable transportation Must be at least 18 years old Preferred Qualifications: Food/service industry experience At least 1 year of leadership experience Physical Requirements As a member of our Squad, you will be working in a kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required. Working Conditions: High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative) May be indoor or outdoor setting depending on store (varied weather conditions are expected) Will work near moving or mechanical parts Varying schedule to include evenings, holidays and extended hours as business dictates Must be authorized to work in the United States Want to help us spread MODness™? Apply today! MOD welcomes people from all backgrounds and walks of life, and it's reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization. Key words: restaurant, cook, line cook, dishwasher, cashier, register, customer service, fast food, busser, server, waitress, waiter, pizza, entry level, kitchen, prep
Jan 15, 2021
Full time
No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances. Every day and in every store, we create a culture where individual spirits are celebrated. And as part of MOD, you will be empowered to provide that same experience for every single customer that walks through the door. We're growing, with more than 400 locations across 28 states, and Canada. So we're always looking for people who demonstrate what we call the 4G's: Grit, Growth, Generosity, and Gratitude. You'll help us create a positive social impact in your community, making MOD an exciting place to eat and a place where others are inspired to bring about change. We call it Spreading MODness®. Come be part of it. Summary As a Captain you directly influence the success of MOD by assisting the store General Manager in executing store operations during scheduled shifts. The role is to deploy MOD Squad members, and to delegate tasks so that the MOD experience is achieved and maintained for customers. As a MOD Squad Captain your objective is to live, teach and demonstrate the MOD Pizza purpose in all interactions. Key Responsibilities We Engage & Inspire We have GRIT, GENEROSITY, GRATITUDE & GROWTH Connect with your GM! Be Passionate about the vision and be instilled with confidence Share your knowledge with others to encourage and champion operational success Celebrate store success with one another We deliver food that is safe, looks and tastes outstanding Food quality is everyone's role. Ensure food quality and accuracy in both back of house (BOH) and front of house (FOH) Ensure cleanliness of FOH & BOH Ensure all food, pans, utensils & equipment look phenomenal Role model and maintain portioning standards We deliver an excellent customer experience Get to know your customers and build community relationships Maintain a uniquely MOD experience in the lobby with your demeanor, volume of music, comfy temperatures, and cleanliness standards Build brand dedication through outstanding service Hospitality is core by putting the customers first, creating an inviting environment, and have them feel MOD's love. Live the MOD 5 Core Beliefs and spread the MOD 4 G's with each Squad We achieve excellent speed of service Follow accurate deployment and adjust, if needed Celebrate the wins with your Squad Give feedback after each peak about what was good and what can be improved We own the shift Create daily goals and share with your team Lead by example Adhere to all Open/Shoulder/Closing shift checklists Act as the food safety leader Coordinate all cash handling policies and procedures Connect with the MOD Squad about all MOD Comm information Respond quickly and effectively to all emergency situations Coach in the moment when standards are not being met and celebrate when they are Be encouraging of your team even with the seas are rough. Help where you are BEST NEEDED and celebrate successes! We influence all FOH facilities and equipment Keep FOH front line, bathrooms, oven, floors, lobby and drink station clean and organized Clean and maintain all FOH fixtures, windows, tables and chairs Ensure MOD Squad is always assigned to the lobby during the peak periods Basic Qualifications: A real passion for people 3+ months in a role with the MOD Squad Reliable transportation Must be at least 18 years old Preferred Qualifications: Food/service industry experience At least 1 year of leadership experience Physical Requirements As a member of our Squad, you will be working in a kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required. Working Conditions: High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative) May be indoor or outdoor setting depending on store (varied weather conditions are expected) Will work near moving or mechanical parts Varying schedule to include evenings, holidays and extended hours as business dictates Must be authorized to work in the United States Want to help us spread MODness™? Apply today! MOD welcomes people from all backgrounds and walks of life, and it's reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization. Key words: restaurant, cook, line cook, dishwasher, cashier, register, customer service, fast food, busser, server, waitress, waiter, pizza, entry level, kitchen, prep
Server
First Watch Inc. Fairfax, Virginia
Server Reports to: General Manager Major Purpose: The primary responsibility of a Server is to create a dining experience that encourages the customer to return to First Watch Restaurants. Provide friendly, responsive service to create an exceptional dining experience for all of our customers. Each server's primary objective is to show our customers such a marvelous time; they will want to return again and again. What's in it for you? The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK (2018 Business Intelligence Group). We LOVE our employees more than bacon and have a "You First" philosophy, referring to the importance of putting people first. We also offer: No night shifts - EVER! Amazing growth opportunities Insurance benefits and employee perk programs Tuition reimbursement and continuing education programs Matching 401K contributions First class training Meal discounts And much more... Major Responsibilities: Welcome and greet customers. Make all our customers feel comfortable and let them know you're there to personally take care of them Inform customers of specials and menu changes Make recommendations you genuinely feel your customers will enjoy Up-sell food & beverage items using suggestive selling technique Answer questions regarding regions where food products come from, how food is prepared Describe in detail tastes and textures Answer questions about our food, beverages and other cafe functions and services. Take food and beverage orders from customers, enter orders in our point-of-sale system which relays orders to the kitchen Deliver food and beverages from kitchen to customers in a timely matter Perform side work at the start and end of each shift as required by service station assignment Maintain clean service areas Monitor and observe customers dining experience. Ensure customers are satisfied with the food and service. Respond promptly and courteously to any requests Prepare final bill, present check to customer, accept payment, process credit card charges or make change (if applicable) Be ready and willing to assist fellow servers as situations arise Be ready and willing to assist bus person with clearing and resetting tables Thank customers for their visit and invite them to return Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by management Exercises Veto Power when picking up food for delivery to customers. Anticipates the needs of customers, i.e., more coffee. Demonstrates "service" attitude with other staff and customers Roll silverware as assigned on a daily basis Job Requirements: Six months experience as a server in a comparable restaurant is, preferred Have working knowledge of the predominant language(s) of our customers Punctuality with regular and reliable attendance Honesty and integrity Must be at least 18 years of age Must be able to effectively communicate with customers, management and coworkers Basic math skills - arithmetic - the ability to make change Basic reading and writing skills Multi-task oriented - ability to perform multiple job functions at one time Follow workplace safety procedures Additional Requirements: Walk and stand throughout the entire shift Continuously reach, bend, lift, carry, stoop, and wipe Regularly lift up to 50 lbs. Frequently wash hands Moderate exposure to extreme temperatures Must report to work in a neat, clean uniform and present a well-groomed, hygienic appearance First Watch will supply employee with non-slip shoes, to be maintained by employee. If the shoes become unusually soiled or damaged, employee must notify management for replacement. First Watch will replace safety shoes as needed due to normal wear and tear Work Relationships: The Server works with all levels of management and staff within the cafe. Additionally, positive professional contact with customers is required to provide an exceptional quest experience.
Jan 13, 2021
Full time
Server Reports to: General Manager Major Purpose: The primary responsibility of a Server is to create a dining experience that encourages the customer to return to First Watch Restaurants. Provide friendly, responsive service to create an exceptional dining experience for all of our customers. Each server's primary objective is to show our customers such a marvelous time; they will want to return again and again. What's in it for you? The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK (2018 Business Intelligence Group). We LOVE our employees more than bacon and have a "You First" philosophy, referring to the importance of putting people first. We also offer: No night shifts - EVER! Amazing growth opportunities Insurance benefits and employee perk programs Tuition reimbursement and continuing education programs Matching 401K contributions First class training Meal discounts And much more... Major Responsibilities: Welcome and greet customers. Make all our customers feel comfortable and let them know you're there to personally take care of them Inform customers of specials and menu changes Make recommendations you genuinely feel your customers will enjoy Up-sell food & beverage items using suggestive selling technique Answer questions regarding regions where food products come from, how food is prepared Describe in detail tastes and textures Answer questions about our food, beverages and other cafe functions and services. Take food and beverage orders from customers, enter orders in our point-of-sale system which relays orders to the kitchen Deliver food and beverages from kitchen to customers in a timely matter Perform side work at the start and end of each shift as required by service station assignment Maintain clean service areas Monitor and observe customers dining experience. Ensure customers are satisfied with the food and service. Respond promptly and courteously to any requests Prepare final bill, present check to customer, accept payment, process credit card charges or make change (if applicable) Be ready and willing to assist fellow servers as situations arise Be ready and willing to assist bus person with clearing and resetting tables Thank customers for their visit and invite them to return Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by management Exercises Veto Power when picking up food for delivery to customers. Anticipates the needs of customers, i.e., more coffee. Demonstrates "service" attitude with other staff and customers Roll silverware as assigned on a daily basis Job Requirements: Six months experience as a server in a comparable restaurant is, preferred Have working knowledge of the predominant language(s) of our customers Punctuality with regular and reliable attendance Honesty and integrity Must be at least 18 years of age Must be able to effectively communicate with customers, management and coworkers Basic math skills - arithmetic - the ability to make change Basic reading and writing skills Multi-task oriented - ability to perform multiple job functions at one time Follow workplace safety procedures Additional Requirements: Walk and stand throughout the entire shift Continuously reach, bend, lift, carry, stoop, and wipe Regularly lift up to 50 lbs. Frequently wash hands Moderate exposure to extreme temperatures Must report to work in a neat, clean uniform and present a well-groomed, hygienic appearance First Watch will supply employee with non-slip shoes, to be maintained by employee. If the shoes become unusually soiled or damaged, employee must notify management for replacement. First Watch will replace safety shoes as needed due to normal wear and tear Work Relationships: The Server works with all levels of management and staff within the cafe. Additionally, positive professional contact with customers is required to provide an exceptional quest experience.
Restaurant Servers
California Pizza Kitchen Fairfax, Virginia
This is the place for TASTE makers, RULE breakers and EARTH shakers who conquer challenges by daring to work on the edge and thinking outside the box. We call ourselves the EPIC Nation because we are all working toward a common goal around the world, and we have the most amazing time doing it. Our philosophy is when you have a passion for something, theres no stopping you. So at CPK, go ahead. Be Bold. Be You. Be EPIC. We are the EPIC Nation.Our servers bring a lot more than pizza to the table. They bring hospitality, personality, menu knowledge, restaurant experience and great guest service.California Pizza Kitchen is an Equal Opportunity and e-verify Employer.We are looking for passionate individuals with hospitality in their soul. We have a full training program that won't leave you hanging, long time employees who love their job and meeting new people, competitive pay, free food for performance, daily meal discounts, gift cards, weekly contests, cash prizes and days off on Thanksgiving and Christmas. What more could you ask for in the #bestjobeverCPK?Our servers take care of our guests by taking orders, serving food and drinks in a timely, accurate manner and delivering awesome guest service. We're looking for enthusiastic and detailed applicants who love people.Must be at least 18, with the availability to work on weekends and possibly evening shifts.If this sounds interesting, please apply for the position or visit your local CPK and ask for a manager.Previous restaurant experience is preferred. If you do not have this, don't give up! Apply for a position as a Host or Busser. We can train you to be a Server.Hospitality * Team Mentality * Passion * Integrity * Top-notch customer service * Must be 18 years old or more * Position may require working on weekends and evenings
Jan 13, 2021
Full time
This is the place for TASTE makers, RULE breakers and EARTH shakers who conquer challenges by daring to work on the edge and thinking outside the box. We call ourselves the EPIC Nation because we are all working toward a common goal around the world, and we have the most amazing time doing it. Our philosophy is when you have a passion for something, theres no stopping you. So at CPK, go ahead. Be Bold. Be You. Be EPIC. We are the EPIC Nation.Our servers bring a lot more than pizza to the table. They bring hospitality, personality, menu knowledge, restaurant experience and great guest service.California Pizza Kitchen is an Equal Opportunity and e-verify Employer.We are looking for passionate individuals with hospitality in their soul. We have a full training program that won't leave you hanging, long time employees who love their job and meeting new people, competitive pay, free food for performance, daily meal discounts, gift cards, weekly contests, cash prizes and days off on Thanksgiving and Christmas. What more could you ask for in the #bestjobeverCPK?Our servers take care of our guests by taking orders, serving food and drinks in a timely, accurate manner and delivering awesome guest service. We're looking for enthusiastic and detailed applicants who love people.Must be at least 18, with the availability to work on weekends and possibly evening shifts.If this sounds interesting, please apply for the position or visit your local CPK and ask for a manager.Previous restaurant experience is preferred. If you do not have this, don't give up! Apply for a position as a Host or Busser. We can train you to be a Server.Hospitality * Team Mentality * Passion * Integrity * Top-notch customer service * Must be 18 years old or more * Position may require working on weekends and evenings
Restaurant General Manager
First Watch Inc. Fairfax, Virginia
Restaurant General Manager Major Purpose: To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant management and staff. What's in it for you? The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK (2018 Business Intelligence Group). We LOVE our employees more than bacon and have a "You First" philosophy, referring to the importance of putting people first. We also offer: No night shifts - EVER! Amazing growth opportunities Insurance benefits and employee perk programs Matching 401K contributions Tuition reimbursement and continuing education programs First class training Meal discounts And much more... Job Description Evaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informally Evaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informally Lead and run a shift effectively and develop and train Operations Managers to do the same Conduct and determine regular managerial staff meetings and team member meetings Set goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performers Delegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectively Execute effectively and train other managers to do the same - use of the Daily Shift Card and Red Book Train management/staff in all proper EOD procedures, including banking Utilize "time chit" method of daily employee performance review Ensure maintenance of a safe and harassment free workplace Entrusted to take quick and responsible action in solving problems and to use reason when dealing with employee disciplinary issues and handling customer complaints Initiate and follow-up of phone call and email communications in a timely manner and as appropriate Additional Responsibilities: Forecast and determine scheduling needs for the individual restaurant Prepare and post weekly work schedules, and ensure the schedule is implemented properly Address issues resulting from critical violations on Health or Steritech Inspections in a timely and professional manner Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary Accurately complete payroll, weekly, mid period and EOP administration work properly Effectively promote First Watch outside the restaurant Obtain and maintain safe food handler certifications Through communication with the Operations Manager, Regional Manager and Home Office, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner Regularly interview applicants for employment, make hiring decisions for the restaurant, and regularly coach and include other managers in the process Regularly channel communication up through the Director of Operations and Regional Vice President Ensure and maintain appropriate managerial and hourly staffing levels at the restaurant Effectively plan and lead weekly manager meetings and monthly server meetings Perform ongoing inspections in all areas of the restaurant and take any and all appropriate action Ensure compliance with federal, local, and state laws, company policies and procedures Staff/Budgetary Responsibilities: The General Manager will typically have 1-2 direct reports and be responsible for a staff of up to 40 employees. The General Manager will be responsible for revenue operations in excess of one million dollars. Job Requirements: A High School Diploma Bachelors of Arts - concentration in food & beverage, business, marketing or management is preferred Minimum three to five years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred Must have completed Culinary and Food Expert (CAFÉ) training program Effective oral and written communication skills Regularly work 50-55 hours per week Must hold a valid driver's license and drive for company business as required Ability to manage, lead, coach, teach and train others, including with respect to management responsibilities, culinary duties, and host and service duties Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives Human Resources management skills in employee relations, recruiting and retention and employee recognition Ability to supervise and oversee employees in roles from entry level to mid-level management Ability to work with no supervision and prioritize all operations of the restaurant Ability to make difficult and quick decisions Advanced analytical and problem solving skills Excellent computer skills with emphasis on MS operating systems Exceptional organizational skills and attention to detail Strong communication, presentation and writing skills Ability to communicate effectively with all levels of management Ability to work well under pressure in a fast paced, dynamic environment Ability to multitask and prioritize effectively Ability to effectively manage teams as well as work effectively as part of a team Passion for providing excellent service and quality Additional Physical Requirements: Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, drive, type, and make fine discriminations in sound Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs. Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis Must be able to tolerate temporary exposure to extreme temperatures and temperature changes
Jan 13, 2021
Full time
Restaurant General Manager Major Purpose: To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant management and staff. What's in it for you? The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK (2018 Business Intelligence Group). We LOVE our employees more than bacon and have a "You First" philosophy, referring to the importance of putting people first. We also offer: No night shifts - EVER! Amazing growth opportunities Insurance benefits and employee perk programs Matching 401K contributions Tuition reimbursement and continuing education programs First class training Meal discounts And much more... Job Description Evaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informally Evaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informally Lead and run a shift effectively and develop and train Operations Managers to do the same Conduct and determine regular managerial staff meetings and team member meetings Set goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performers Delegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectively Execute effectively and train other managers to do the same - use of the Daily Shift Card and Red Book Train management/staff in all proper EOD procedures, including banking Utilize "time chit" method of daily employee performance review Ensure maintenance of a safe and harassment free workplace Entrusted to take quick and responsible action in solving problems and to use reason when dealing with employee disciplinary issues and handling customer complaints Initiate and follow-up of phone call and email communications in a timely manner and as appropriate Additional Responsibilities: Forecast and determine scheduling needs for the individual restaurant Prepare and post weekly work schedules, and ensure the schedule is implemented properly Address issues resulting from critical violations on Health or Steritech Inspections in a timely and professional manner Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary Accurately complete payroll, weekly, mid period and EOP administration work properly Effectively promote First Watch outside the restaurant Obtain and maintain safe food handler certifications Through communication with the Operations Manager, Regional Manager and Home Office, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner Regularly interview applicants for employment, make hiring decisions for the restaurant, and regularly coach and include other managers in the process Regularly channel communication up through the Director of Operations and Regional Vice President Ensure and maintain appropriate managerial and hourly staffing levels at the restaurant Effectively plan and lead weekly manager meetings and monthly server meetings Perform ongoing inspections in all areas of the restaurant and take any and all appropriate action Ensure compliance with federal, local, and state laws, company policies and procedures Staff/Budgetary Responsibilities: The General Manager will typically have 1-2 direct reports and be responsible for a staff of up to 40 employees. The General Manager will be responsible for revenue operations in excess of one million dollars. Job Requirements: A High School Diploma Bachelors of Arts - concentration in food & beverage, business, marketing or management is preferred Minimum three to five years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred Must have completed Culinary and Food Expert (CAFÉ) training program Effective oral and written communication skills Regularly work 50-55 hours per week Must hold a valid driver's license and drive for company business as required Ability to manage, lead, coach, teach and train others, including with respect to management responsibilities, culinary duties, and host and service duties Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives Human Resources management skills in employee relations, recruiting and retention and employee recognition Ability to supervise and oversee employees in roles from entry level to mid-level management Ability to work with no supervision and prioritize all operations of the restaurant Ability to make difficult and quick decisions Advanced analytical and problem solving skills Excellent computer skills with emphasis on MS operating systems Exceptional organizational skills and attention to detail Strong communication, presentation and writing skills Ability to communicate effectively with all levels of management Ability to work well under pressure in a fast paced, dynamic environment Ability to multitask and prioritize effectively Ability to effectively manage teams as well as work effectively as part of a team Passion for providing excellent service and quality Additional Physical Requirements: Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, drive, type, and make fine discriminations in sound Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs. Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis Must be able to tolerate temporary exposure to extreme temperatures and temperature changes

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