Romano's Macaroni Grill South Portland, Maine
Aug 29, 2021Full time
The Service Manager is responsible for all functions on a shift including guest relations, supervising staff and staffing levels, creating restaurant ambiance, and overseeing food and beverage quality and safety. The Service Manager ensures that the shift is run smoothly and attends to any situation that may arise. The Service Manager is responsible for staffing, scheduling, financial goals and staff development.RequirementsESSENTIAL DUTIES AND RESPONSIBILITIES: â¢ Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish. â¢ Positively coaches team members to achieve the highest quality of service in all areas of the restaurant. â¢ Supports and collaborates with other members of the management team. â¢ Effectively communicates with team members, managers and RSC staff. â¢ Demonstrates skill and care when selecting, orienting, training, coaching, and appraising staff. â¢ Partners with fellow managers, team members and HR to address disciplinary and/or performance matters. â¢ Cross trains and develops staff to provide opportunities for growth and advancement. â¢ Successfully resolves guest problems to ensure the guest's happiness. â¢ Takes responsibility for growth and development by setting goals and seeking out knowledge. â¢ Maintains good energy and positive image to guests and staff during the shift. â¢ Conducts daily line checks for food quality freshness and standards at the beginning of each shift. â¢ Manages expo to ensure food quality, recipe adherence and proper plate presentation. â¢ Corrects any food or beverage problems before they reach the guest. â¢ Demonstrates thorough recipe knowledge and awareness of food and beverage quality/safety. â¢ Uses opening and closing checklists at each shift. â¢ Creates and follows shift plan and conducts pre-shift meetings with staff. â¢ Adjusts staffing levels as needed to achieve labor goals. â¢ Achieves and maintains a clean and sanitary environment throughout the restaurant. â¢ Demonstrates and promotes safety awareness. â¢ Contributes to the restaurant's achievement of financial goals for the assigned area without compromising food or beverage quality and service. â¢ Demonstrates solid knowledge of Policies and Procedures, proper use of forms, payroll procedures, reports, applicable employment laws and employee file maintenance. PREFERRED QUALIFICATIONS/SKILLS: â¢ Excellent written and verbal communication skills (English); Bilingual a plus* â¢ Must be able to work in a fast-paced, multi-tasking, hands-on environment. â¢ Ability to establish and maintain positive and professional working relationships with fellow Managers, Hourly Team Members, and Guests. â¢ Exceptional leadership and motivational skills required - must be able to attract, train and retain the very best Team Members in the industry. â¢ Strong Guest focus mentality, with the ability to provide an remarkable dining experience for each Guest. â¢ Integrity in all areas of the restaurant operation. â¢ Ability to perform basic math and understand finances and cost management. â¢ Must be dependable, reliable, and self-motivated. â¢ Culinary school or previous culinary management experience a plus EDUCATIONAL/EXPERIENCE REQUIREMENTS: â¢ High school diploma or equivalency. â¢ Minimum 21 years of age. â¢ Minimum of 3 years full-service Restaurant Management experience â¢ Must receive MIT training certification. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. â¢ Choose quickly and correctly among various movements when responding to different signals. â¢ Keep or regain the body's balance or stay upright when in an unstable position. â¢ Stand for long periods of time, 11-12 hour shifts â¢ Walk or run. â¢ Bend, stretch, twist, or reach out with the body, arms, and/or legs. â¢ Ability to lift, push, pull, or carry heavy objects up to 50 lbs. â¢ Excellent communication skills WORKING CONDITIONS: â¢ Often work indoors but may occasionally work outdoors. â¢ Often work nights and weekends, when restaurants are busiest. â¢ Have a high level of social contact. They work closely with staff and deal often with restaurant patrons. â¢ Help supervise, coach, and train employees. â¢ Often work unpredictable hours, to fill in for absent workers. â¢ Must be constantly aware of changing events, such as staff or supply shortages. â¢ Are responsible for the work of servers and food preparers. â¢ Are somewhat responsible for the health and safety of restaurant patrons and staff. Romano's Macaroni Grill ® reserves the right to revise or change this job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Romano's Macaroni Grill ® is an Equal Opportunity Employer committed to building and developing a high-quality, restaurant operating company by focusing on our key values and our team. All qualified individuals seeking job opportunities with Romano's Macaroni Grill ® will receive consideration for employment and promotion without regard to race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, the presence of non-job related medical conditions, or any other basis prohibited by applicable laws.