Title: In Restaurant Catering Coordinator Reports To: General Manager, dotted line to CSS FLSA: Non-Exempt Supervises: None Summary / Objective: Organize, prepare, package, deliver, set-up and serve Boston Market catering for an individual restaurant. Conduct catering sales activities including telesales, canvassing, local store marketing activities, and attending trade area community events for an individual restaurant. Operational Execution: Organize and plan daily catering orders Produce food for Catering orders. May require actual preparation of food items and partnering with team members and managers to assure food is prepared timely and correctly. Transport & set up Catering orders for clients as needed Effectively route drivers for delivery orders in assigned restaurant as needed Effectively deploy 3rd party delivery services such as Door Dash to staff deliveries as needed Achieve and maintain a catering execution rate of 99.5% or above at all times. Maintain delivery equipment/make recommendations to Area Manager for repairs/replacements. Sales Building: Make daily follow up calls on all orders to thank the guest for choosing Boston Market, make sure everything went well, and ask if we can serve them again. Canvass for new business in trade area to generate catering sales Contact new and lapsed catering customers via phone or email to solicit for new catering orders Utilize local store marketing tactics to increase awareness of the catering program Attend all large and full service orders for the restaurant Attend appropriate trade area community events to increase awareness of the catering program Partner with the restaurant's Catering Sales Specialist to follow-up on "warm leads" in the trade area Track catering sales leads in the CRM database Restaurant Operations: Work in a team member function within a restaurant as needed and directed by the restaurant's general manager or area manager Essential Behaviors Utilizes tools and resources to effectively execute all components of their job. Communicate regularly with field partners, AM(s) and DO regarding staffing, preparation for large orders, and any other items they should be made aware of. Is a highly motivated self-starter. Takes direction and works independently. Works overtime as determined necessary by the Area Manager or District Operations Manager. Performs other duties as required and assigned. Competencies: Accountability. Business Acumen. Detail Oriented. Effective Communication, verbal and written. Execution Excellence and Reliability. Problem Solving. Relationship Building. Strong Work Ethic. Teamwork & Collaboration. Work Environment Work begins and ends in home environment; travel throughout the day to restaurants and to guest delivery sites as well as canvassing businesses in high and mid volume trade areas is required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must regularly lift bags and boxes of food that may weigh up to 50 pounds. Position Type/Expected Hours of Work This is a variable hour position, hours of work and days are typically Monday through Friday, 9:00 a.m. to 4:00 p.m. with some weekend driver assignment or delivery coverage needed; and some overtime may be required. In Q4 more additional hours may be mandatory. Required Education and Experience High School Diploma or equivalent work experience. 1+ years of restaurant experience and/or food delivery experience. 1-3 years of experience interacting and creating relationships with internal and external customers of all levels and skill sets. Learns computer functions related to order placing & viewing platforms as well as customer database information entry. Preferred Education and Experience High School Diploma or equivalent work experience. 1+ years of sales experience. 3+ years of restaurant and/or food delivery experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Relationships/Contacts: Director of Operations; Area Managers; General Managers; Catering Sales Team; Senior Director of Off-Premise; and occasionally other company executives/managers.
Apr 17, 2021
Full time
Title: In Restaurant Catering Coordinator Reports To: General Manager, dotted line to CSS FLSA: Non-Exempt Supervises: None Summary / Objective: Organize, prepare, package, deliver, set-up and serve Boston Market catering for an individual restaurant. Conduct catering sales activities including telesales, canvassing, local store marketing activities, and attending trade area community events for an individual restaurant. Operational Execution: Organize and plan daily catering orders Produce food for Catering orders. May require actual preparation of food items and partnering with team members and managers to assure food is prepared timely and correctly. Transport & set up Catering orders for clients as needed Effectively route drivers for delivery orders in assigned restaurant as needed Effectively deploy 3rd party delivery services such as Door Dash to staff deliveries as needed Achieve and maintain a catering execution rate of 99.5% or above at all times. Maintain delivery equipment/make recommendations to Area Manager for repairs/replacements. Sales Building: Make daily follow up calls on all orders to thank the guest for choosing Boston Market, make sure everything went well, and ask if we can serve them again. Canvass for new business in trade area to generate catering sales Contact new and lapsed catering customers via phone or email to solicit for new catering orders Utilize local store marketing tactics to increase awareness of the catering program Attend all large and full service orders for the restaurant Attend appropriate trade area community events to increase awareness of the catering program Partner with the restaurant's Catering Sales Specialist to follow-up on "warm leads" in the trade area Track catering sales leads in the CRM database Restaurant Operations: Work in a team member function within a restaurant as needed and directed by the restaurant's general manager or area manager Essential Behaviors Utilizes tools and resources to effectively execute all components of their job. Communicate regularly with field partners, AM(s) and DO regarding staffing, preparation for large orders, and any other items they should be made aware of. Is a highly motivated self-starter. Takes direction and works independently. Works overtime as determined necessary by the Area Manager or District Operations Manager. Performs other duties as required and assigned. Competencies: Accountability. Business Acumen. Detail Oriented. Effective Communication, verbal and written. Execution Excellence and Reliability. Problem Solving. Relationship Building. Strong Work Ethic. Teamwork & Collaboration. Work Environment Work begins and ends in home environment; travel throughout the day to restaurants and to guest delivery sites as well as canvassing businesses in high and mid volume trade areas is required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must regularly lift bags and boxes of food that may weigh up to 50 pounds. Position Type/Expected Hours of Work This is a variable hour position, hours of work and days are typically Monday through Friday, 9:00 a.m. to 4:00 p.m. with some weekend driver assignment or delivery coverage needed; and some overtime may be required. In Q4 more additional hours may be mandatory. Required Education and Experience High School Diploma or equivalent work experience. 1+ years of restaurant experience and/or food delivery experience. 1-3 years of experience interacting and creating relationships with internal and external customers of all levels and skill sets. Learns computer functions related to order placing & viewing platforms as well as customer database information entry. Preferred Education and Experience High School Diploma or equivalent work experience. 1+ years of sales experience. 3+ years of restaurant and/or food delivery experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Relationships/Contacts: Director of Operations; Area Managers; General Managers; Catering Sales Team; Senior Director of Off-Premise; and occasionally other company executives/managers.
Title: In Restaurant Catering Coordinator Reports To: General Manager, dotted line to CSS FLSA: Non-Exempt Supervises: None Summary / Objective: Organize, prepare, package, deliver, set-up and serve Boston Market catering for an individual restaurant. Conduct catering sales activities including telesales, canvassing, local store marketing activities, and attending trade area community events for an individual restaurant. Operational Execution: Organize and plan daily catering orders Produce food for Catering orders. May require actual preparation of food items and partnering with team members and managers to assure food is prepared timely and correctly. Transport & set up Catering orders for clients as needed Effectively route drivers for delivery orders in assigned restaurant as needed Effectively deploy 3rd party delivery services such as Door Dash to staff deliveries as needed Achieve and maintain a catering execution rate of 99.5% or above at all times. Maintain delivery equipment/make recommendations to Area Manager for repairs/replacements. Sales Building: Make daily follow up calls on all orders to thank the guest for choosing Boston Market, make sure everything went well, and ask if we can serve them again. Canvass for new business in trade area to generate catering sales Contact new and lapsed catering customers via phone or email to solicit for new catering orders Utilize local store marketing tactics to increase awareness of the catering program Attend all large and full service orders for the restaurant Attend appropriate trade area community events to increase awareness of the catering program Partner with the restaurant's Catering Sales Specialist to follow-up on "warm leads" in the trade area Track catering sales leads in the CRM database Restaurant Operations: Work in a team member function within a restaurant as needed and directed by the restaurant's general manager or area manager Essential Behaviors Utilizes tools and resources to effectively execute all components of their job. Communicate regularly with field partners, AM(s) and DO regarding staffing, preparation for large orders, and any other items they should be made aware of. Is a highly motivated self-starter. Takes direction and works independently. Works overtime as determined necessary by the Area Manager or District Operations Manager. Performs other duties as required and assigned. Competencies: Accountability. Business Acumen. Detail Oriented. Effective Communication, verbal and written. Execution Excellence and Reliability. Problem Solving. Relationship Building. Strong Work Ethic. Teamwork & Collaboration. Work Environment Work begins and ends in home environment; travel throughout the day to restaurants and to guest delivery sites as well as canvassing businesses in high and mid volume trade areas is required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must regularly lift bags and boxes of food that may weigh up to 50 pounds. Position Type/Expected Hours of Work This is a variable hour position, hours of work and days are typically Monday through Friday, 9:00 a.m. to 4:00 p.m. with some weekend driver assignment or delivery coverage needed; and some overtime may be required. In Q4 more additional hours may be mandatory. Required Education and Experience High School Diploma or equivalent work experience. 1+ years of restaurant experience and/or food delivery experience. 1-3 years of experience interacting and creating relationships with internal and external customers of all levels and skill sets. Learns computer functions related to order placing & viewing platforms as well as customer database information entry. Preferred Education and Experience High School Diploma or equivalent work experience. 1+ years of sales experience. 3+ years of restaurant and/or food delivery experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Relationships/Contacts: Director of Operations; Area Managers; General Managers; Catering Sales Team; Senior Director of Off-Premise; and occasionally other company executives/managers.
Apr 14, 2021
Full time
Title: In Restaurant Catering Coordinator Reports To: General Manager, dotted line to CSS FLSA: Non-Exempt Supervises: None Summary / Objective: Organize, prepare, package, deliver, set-up and serve Boston Market catering for an individual restaurant. Conduct catering sales activities including telesales, canvassing, local store marketing activities, and attending trade area community events for an individual restaurant. Operational Execution: Organize and plan daily catering orders Produce food for Catering orders. May require actual preparation of food items and partnering with team members and managers to assure food is prepared timely and correctly. Transport & set up Catering orders for clients as needed Effectively route drivers for delivery orders in assigned restaurant as needed Effectively deploy 3rd party delivery services such as Door Dash to staff deliveries as needed Achieve and maintain a catering execution rate of 99.5% or above at all times. Maintain delivery equipment/make recommendations to Area Manager for repairs/replacements. Sales Building: Make daily follow up calls on all orders to thank the guest for choosing Boston Market, make sure everything went well, and ask if we can serve them again. Canvass for new business in trade area to generate catering sales Contact new and lapsed catering customers via phone or email to solicit for new catering orders Utilize local store marketing tactics to increase awareness of the catering program Attend all large and full service orders for the restaurant Attend appropriate trade area community events to increase awareness of the catering program Partner with the restaurant's Catering Sales Specialist to follow-up on "warm leads" in the trade area Track catering sales leads in the CRM database Restaurant Operations: Work in a team member function within a restaurant as needed and directed by the restaurant's general manager or area manager Essential Behaviors Utilizes tools and resources to effectively execute all components of their job. Communicate regularly with field partners, AM(s) and DO regarding staffing, preparation for large orders, and any other items they should be made aware of. Is a highly motivated self-starter. Takes direction and works independently. Works overtime as determined necessary by the Area Manager or District Operations Manager. Performs other duties as required and assigned. Competencies: Accountability. Business Acumen. Detail Oriented. Effective Communication, verbal and written. Execution Excellence and Reliability. Problem Solving. Relationship Building. Strong Work Ethic. Teamwork & Collaboration. Work Environment Work begins and ends in home environment; travel throughout the day to restaurants and to guest delivery sites as well as canvassing businesses in high and mid volume trade areas is required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must regularly lift bags and boxes of food that may weigh up to 50 pounds. Position Type/Expected Hours of Work This is a variable hour position, hours of work and days are typically Monday through Friday, 9:00 a.m. to 4:00 p.m. with some weekend driver assignment or delivery coverage needed; and some overtime may be required. In Q4 more additional hours may be mandatory. Required Education and Experience High School Diploma or equivalent work experience. 1+ years of restaurant experience and/or food delivery experience. 1-3 years of experience interacting and creating relationships with internal and external customers of all levels and skill sets. Learns computer functions related to order placing & viewing platforms as well as customer database information entry. Preferred Education and Experience High School Diploma or equivalent work experience. 1+ years of sales experience. 3+ years of restaurant and/or food delivery experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Relationships/Contacts: Director of Operations; Area Managers; General Managers; Catering Sales Team; Senior Director of Off-Premise; and occasionally other company executives/managers.
Title: In Restaurant Catering Coordinator Reports To: General Manager, dotted line to CSS FLSA: Non-Exempt Supervises: None Summary / Objective: Organize, prepare, package, deliver, set-up and serve Boston Market catering for an individual restaurant. Conduct catering sales activities including telesales, canvassing, local store marketing activities, and attending trade area community events for an individual restaurant. Operational Execution: Organize and plan daily catering orders Produce food for Catering orders. May require actual preparation of food items and partnering with team members and managers to assure food is prepared timely and correctly. Transport & set up Catering orders for clients as needed Effectively route drivers for delivery orders in assigned restaurant as needed Effectively deploy 3rd party delivery services such as Door Dash to staff deliveries as needed Achieve and maintain a catering execution rate of 99.5% or above at all times. Maintain delivery equipment/make recommendations to Area Manager for repairs/replacements. Sales Building: Make daily follow up calls on all orders to thank the guest for choosing Boston Market, make sure everything went well, and ask if we can serve them again. Canvass for new business in trade area to generate catering sales Contact new and lapsed catering customers via phone or email to solicit for new catering orders Utilize local store marketing tactics to increase awareness of the catering program Attend all large and full service orders for the restaurant Attend appropriate trade area community events to increase awareness of the catering program Partner with the restaurant's Catering Sales Specialist to follow-up on "warm leads" in the trade area Track catering sales leads in the CRM database Restaurant Operations: Work in a team member function within a restaurant as needed and directed by the restaurant's general manager or area manager Essential Behaviors Utilizes tools and resources to effectively execute all components of their job. Communicate regularly with field partners, AM(s) and DO regarding staffing, preparation for large orders, and any other items they should be made aware of. Is a highly motivated self-starter. Takes direction and works independently. Works overtime as determined necessary by the Area Manager or District Operations Manager. Performs other duties as required and assigned. Competencies: Accountability. Business Acumen. Detail Oriented. Effective Communication, verbal and written. Execution Excellence and Reliability. Problem Solving. Relationship Building. Strong Work Ethic. Teamwork & Collaboration. Work Environment Work begins and ends in home environment; travel throughout the day to restaurants and to guest delivery sites as well as canvassing businesses in high and mid volume trade areas is required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must regularly lift bags and boxes of food that may weigh up to 50 pounds. Position Type/Expected Hours of Work This is a variable hour position, hours of work and days are typically Monday through Friday, 9:00 a.m. to 4:00 p.m. with some weekend driver assignment or delivery coverage needed; and some overtime may be required. In Q4 more additional hours may be mandatory. Required Education and Experience High School Diploma or equivalent work experience. 1+ years of restaurant experience and/or food delivery experience. 1-3 years of experience interacting and creating relationships with internal and external customers of all levels and skill sets. Learns computer functions related to order placing & viewing platforms as well as customer database information entry. Preferred Education and Experience High School Diploma or equivalent work experience. 1+ years of sales experience. 3+ years of restaurant and/or food delivery experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Relationships/Contacts: Director of Operations; Area Managers; General Managers; Catering Sales Team; Senior Director of Off-Premise; and occasionally other company executives/managers.
Apr 13, 2021
Full time
Title: In Restaurant Catering Coordinator Reports To: General Manager, dotted line to CSS FLSA: Non-Exempt Supervises: None Summary / Objective: Organize, prepare, package, deliver, set-up and serve Boston Market catering for an individual restaurant. Conduct catering sales activities including telesales, canvassing, local store marketing activities, and attending trade area community events for an individual restaurant. Operational Execution: Organize and plan daily catering orders Produce food for Catering orders. May require actual preparation of food items and partnering with team members and managers to assure food is prepared timely and correctly. Transport & set up Catering orders for clients as needed Effectively route drivers for delivery orders in assigned restaurant as needed Effectively deploy 3rd party delivery services such as Door Dash to staff deliveries as needed Achieve and maintain a catering execution rate of 99.5% or above at all times. Maintain delivery equipment/make recommendations to Area Manager for repairs/replacements. Sales Building: Make daily follow up calls on all orders to thank the guest for choosing Boston Market, make sure everything went well, and ask if we can serve them again. Canvass for new business in trade area to generate catering sales Contact new and lapsed catering customers via phone or email to solicit for new catering orders Utilize local store marketing tactics to increase awareness of the catering program Attend all large and full service orders for the restaurant Attend appropriate trade area community events to increase awareness of the catering program Partner with the restaurant's Catering Sales Specialist to follow-up on "warm leads" in the trade area Track catering sales leads in the CRM database Restaurant Operations: Work in a team member function within a restaurant as needed and directed by the restaurant's general manager or area manager Essential Behaviors Utilizes tools and resources to effectively execute all components of their job. Communicate regularly with field partners, AM(s) and DO regarding staffing, preparation for large orders, and any other items they should be made aware of. Is a highly motivated self-starter. Takes direction and works independently. Works overtime as determined necessary by the Area Manager or District Operations Manager. Performs other duties as required and assigned. Competencies: Accountability. Business Acumen. Detail Oriented. Effective Communication, verbal and written. Execution Excellence and Reliability. Problem Solving. Relationship Building. Strong Work Ethic. Teamwork & Collaboration. Work Environment Work begins and ends in home environment; travel throughout the day to restaurants and to guest delivery sites as well as canvassing businesses in high and mid volume trade areas is required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must regularly lift bags and boxes of food that may weigh up to 50 pounds. Position Type/Expected Hours of Work This is a variable hour position, hours of work and days are typically Monday through Friday, 9:00 a.m. to 4:00 p.m. with some weekend driver assignment or delivery coverage needed; and some overtime may be required. In Q4 more additional hours may be mandatory. Required Education and Experience High School Diploma or equivalent work experience. 1+ years of restaurant experience and/or food delivery experience. 1-3 years of experience interacting and creating relationships with internal and external customers of all levels and skill sets. Learns computer functions related to order placing & viewing platforms as well as customer database information entry. Preferred Education and Experience High School Diploma or equivalent work experience. 1+ years of sales experience. 3+ years of restaurant and/or food delivery experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Relationships/Contacts: Director of Operations; Area Managers; General Managers; Catering Sales Team; Senior Director of Off-Premise; and occasionally other company executives/managers.
About The OpportunityWe're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!Why Work For UsGrubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!As a Senior Engineer in Restaurant Integrations, you will be responsible for building, maintaining, monitoring and scaling the systems responsible for streamlining restaurant onboarding, menu management and direct-to-POS order processing.The Impact You Will MakeImplement features, tools & processes to enable our Restaurant Integrations platform to be highly-available, fault-tolerant & multi-data centerImplement & enhance existing and new Ordering Provider integrationsCollaborate with leadership, product owners, and technology staff to deliver featuresUse and help drive the building, requirements, and usage of a continuous delivery environmentActively contribute to the adoption of strong software architecture, development best practices, and new technologies. We are always improving the process of building software; we need you to contributeWhat You Bring to the TableBachelor's Degree in Computer Science, Programming, or Engineering related field preferred7+ years experience building highly-scalable, consumer-facing applicationsFamiliarity with Agile methodologiesDemonstrated ability to mentor/coach engineersKnowledge of, or experience with developing distributed systemsStrong knowledge of Relational Databases (Postgres preferred)Familiarity with eventually consistent databases (Cassandra/MongoDB/CouchDB)Experience developing & consuming Restful APIsRails experience strongly preferredFamiliarity or experience developing highly-available systems (5x9's uptime etc.)Familiarity in working with containerized environmentsAnd Of Course, Perks!Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific)Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities. MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it's safe to return. Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email .
Apr 09, 2021
Full time
About The OpportunityWe're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!Why Work For UsGrubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!As a Senior Engineer in Restaurant Integrations, you will be responsible for building, maintaining, monitoring and scaling the systems responsible for streamlining restaurant onboarding, menu management and direct-to-POS order processing.The Impact You Will MakeImplement features, tools & processes to enable our Restaurant Integrations platform to be highly-available, fault-tolerant & multi-data centerImplement & enhance existing and new Ordering Provider integrationsCollaborate with leadership, product owners, and technology staff to deliver featuresUse and help drive the building, requirements, and usage of a continuous delivery environmentActively contribute to the adoption of strong software architecture, development best practices, and new technologies. We are always improving the process of building software; we need you to contributeWhat You Bring to the TableBachelor's Degree in Computer Science, Programming, or Engineering related field preferred7+ years experience building highly-scalable, consumer-facing applicationsFamiliarity with Agile methodologiesDemonstrated ability to mentor/coach engineersKnowledge of, or experience with developing distributed systemsStrong knowledge of Relational Databases (Postgres preferred)Familiarity with eventually consistent databases (Cassandra/MongoDB/CouchDB)Experience developing & consuming Restful APIsRails experience strongly preferredFamiliarity or experience developing highly-available systems (5x9's uptime etc.)Familiarity in working with containerized environmentsAnd Of Course, Perks!Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific)Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities. MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it's safe to return. Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email .
About The Opportunity We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make usan industry leader in the world of online food ordering.When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process! Why Work For Us Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideasall while having fun togetherGrubhub is the place for you! As a Senior Software Engineer on the Restaurant Integrations team you will be responsible for integrations with industry-leading point-of-sale and online ordering systems, providing the perfect multi-channel ordering experience for the diners. Our goal is to enable small and medium business restaurants, and enterprise restaurants to deliver their up-to-date menus to our Diners. Additionally, our point-of-sale integrations allow the restaurants to track orders from placement to fulfillment, increasing efficiency and accuracy in the order flow. You will work closely with Engineering leadership and Product stakeholders to drive technical designs and leverage your own experience to solve the most challenging and difficult problems the team faces. The Impact You Will Make Develop highly-available, fault tolerant features for our microservices platform Collaborate with leadership, product owners, and technologists to deliver features that increase the offerings & efficiency of our systems Understand our products from both a technical and business perspective and help us drive innovation Build and deploy features with limited or no reliance on QA Be accountable for delivery, deployment, maintenance, monitoring the performance of the application and the platform Be a proponent for improving our platform, processes, and tools What You Bring to the Table 5+ years experience building highly-scalable consumer-facing applications Experience architecting, designing, and developing testable, fault tolerant, and performant software Automated testing experience applicable for services (junit/testing, mockito + jmeter/gatling.io) AWS experience, or similar cloud based offerings Strong fundamentals (data structures, algorithms) Familiarity or experience developing highly-available distributed systems (5x9's uptime etc.) Familiarity with eventually consistent databases (Cassandra/MongoDB/CouchDB), distributed and or relational databases is desired Experience mentoring/coaching engineers along with overseeing the technical work of developers from other teams Team player with experience interacting with diverse teams Experience with Java or a similar modern object-oriented language Experience with distributed architecture designs and design patterns And Of Course, Perks! Flexible PTO.Grubhub employees enjoy a generous amount of time to recharge. Health and Wellness.Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being. Competitive Pay.You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific) Learning and Career Growth.Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities. MealPerks.Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. Fun.Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours! Social Impact.At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. COVID-19 Response.All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it's safe to return. Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve.We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email .
Apr 06, 2021
Full time
About The Opportunity We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make usan industry leader in the world of online food ordering.When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process! Why Work For Us Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideasall while having fun togetherGrubhub is the place for you! As a Senior Software Engineer on the Restaurant Integrations team you will be responsible for integrations with industry-leading point-of-sale and online ordering systems, providing the perfect multi-channel ordering experience for the diners. Our goal is to enable small and medium business restaurants, and enterprise restaurants to deliver their up-to-date menus to our Diners. Additionally, our point-of-sale integrations allow the restaurants to track orders from placement to fulfillment, increasing efficiency and accuracy in the order flow. You will work closely with Engineering leadership and Product stakeholders to drive technical designs and leverage your own experience to solve the most challenging and difficult problems the team faces. The Impact You Will Make Develop highly-available, fault tolerant features for our microservices platform Collaborate with leadership, product owners, and technologists to deliver features that increase the offerings & efficiency of our systems Understand our products from both a technical and business perspective and help us drive innovation Build and deploy features with limited or no reliance on QA Be accountable for delivery, deployment, maintenance, monitoring the performance of the application and the platform Be a proponent for improving our platform, processes, and tools What You Bring to the Table 5+ years experience building highly-scalable consumer-facing applications Experience architecting, designing, and developing testable, fault tolerant, and performant software Automated testing experience applicable for services (junit/testing, mockito + jmeter/gatling.io) AWS experience, or similar cloud based offerings Strong fundamentals (data structures, algorithms) Familiarity or experience developing highly-available distributed systems (5x9's uptime etc.) Familiarity with eventually consistent databases (Cassandra/MongoDB/CouchDB), distributed and or relational databases is desired Experience mentoring/coaching engineers along with overseeing the technical work of developers from other teams Team player with experience interacting with diverse teams Experience with Java or a similar modern object-oriented language Experience with distributed architecture designs and design patterns And Of Course, Perks! Flexible PTO.Grubhub employees enjoy a generous amount of time to recharge. Health and Wellness.Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being. Competitive Pay.You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific) Learning and Career Growth.Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities. MealPerks.Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. Fun.Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours! Social Impact.At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. COVID-19 Response.All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it's safe to return. Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve.We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email .
About The Opportunity We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make usan industry leader in the world of online food ordering.When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process! Why Work For Us Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideasall while having fun togetherGrubhub is the place for you! Our Ruby on Rails Developers sit on our Platform engineering team to build and maintain the core set of systems that power the resturant ecosystem, an online ordering interface and network of dozens of mobile payments apps (maybe even the ones you use to order lunch) and point-of-sale integrations. We are a team of smart, highly motivated engineers that place a high value on writing well crafted, thoroughly tested, and maintainable code. We're growing extremely fast and are taking on the exciting challenges of keeping up with new product development while scaling our services to support higher volume and more clients. As a software engineer for Restaurant Integrations, you will be responsible for building, maintaining, monitoring and scaling the systems responsible for streamlining restaurant onboarding, menu management and direct-to-POS order processing. The Impact You Will Make You empower businesses to excite and reward their customers in new ways What interesting things can we do with SKU-level data when a user places an order? Who might want to build on top of our platform and how can we make sure our API supports their needs? When will our system reach its breaking point? What must be done now to push back that date? You'll be understanding the domain needs and building a highly scalable & reliable platform for the Resturant Intergrations Team You'll be accountable for delivery, deployment, maintenance, monitoring the performance of the application and the platform You'll be evaluating the tools, technologies, vendors for the platform along with other senior team members Writing the code with defined standards, reviewing the code of peers, using security standards in the code and ability to measure the performance of the features Creating the backlog of Tech Debts/ Features, suggesting the areas of improvement Actively working with other team members in the domain and being a team player What You Bring to the Table 2-5 years professional software development experience with a modern web framework like Django or Rails Rails experience strongly preferred Knowledge of, or experience with developing distributed systems Previous experience with relational database design fundamentals (PostgreSQL) Experience developing & consuming Restful API Familiarity in working with containerized environments Distributed version control expertise with Git And Of Course, Perks! Flexible PTO.Grubhub employees enjoy a generous amount of time to recharge. Health and Wellness.Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being. Competitive Pay.You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific) Learning and Career Growth.Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities. MealPerks.Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. Fun.Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours! Social Impact.At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. COVID-19 Response.All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it's safe to return. Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve.We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email .
Apr 06, 2021
Full time
About The Opportunity We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make usan industry leader in the world of online food ordering.When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process! Why Work For Us Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideasall while having fun togetherGrubhub is the place for you! Our Ruby on Rails Developers sit on our Platform engineering team to build and maintain the core set of systems that power the resturant ecosystem, an online ordering interface and network of dozens of mobile payments apps (maybe even the ones you use to order lunch) and point-of-sale integrations. We are a team of smart, highly motivated engineers that place a high value on writing well crafted, thoroughly tested, and maintainable code. We're growing extremely fast and are taking on the exciting challenges of keeping up with new product development while scaling our services to support higher volume and more clients. As a software engineer for Restaurant Integrations, you will be responsible for building, maintaining, monitoring and scaling the systems responsible for streamlining restaurant onboarding, menu management and direct-to-POS order processing. The Impact You Will Make You empower businesses to excite and reward their customers in new ways What interesting things can we do with SKU-level data when a user places an order? Who might want to build on top of our platform and how can we make sure our API supports their needs? When will our system reach its breaking point? What must be done now to push back that date? You'll be understanding the domain needs and building a highly scalable & reliable platform for the Resturant Intergrations Team You'll be accountable for delivery, deployment, maintenance, monitoring the performance of the application and the platform You'll be evaluating the tools, technologies, vendors for the platform along with other senior team members Writing the code with defined standards, reviewing the code of peers, using security standards in the code and ability to measure the performance of the features Creating the backlog of Tech Debts/ Features, suggesting the areas of improvement Actively working with other team members in the domain and being a team player What You Bring to the Table 2-5 years professional software development experience with a modern web framework like Django or Rails Rails experience strongly preferred Knowledge of, or experience with developing distributed systems Previous experience with relational database design fundamentals (PostgreSQL) Experience developing & consuming Restful API Familiarity in working with containerized environments Distributed version control expertise with Git And Of Course, Perks! Flexible PTO.Grubhub employees enjoy a generous amount of time to recharge. Health and Wellness.Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being. Competitive Pay.You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific) Learning and Career Growth.Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities. MealPerks.Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. Fun.Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours! Social Impact.At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. COVID-19 Response.All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it's safe to return. Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve.We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email .
About The OpportunityWe're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!Why Work For UsGrubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!Our Ruby on Rails Developers sit on our Platform engineering team to build and maintain the core set of systems that power the resturant ecosystem, an online ordering interface and network of dozens of mobile payments apps (maybe even the ones you use to order lunch) and point-of-sale integrations. We are a team of smart, highly motivated engineers that place a high value on writing well crafted, thoroughly tested, and maintainable code. We're growing extremely fast and are taking on the exciting challenges of keeping up with new product development while scaling our services to support higher volume and more clients. As a software engineer for Restaurant Integrations, you will be responsible for building, maintaining, monitoring and scaling the systems responsible for streamlining restaurant onboarding, menu management and direct-to-POS order processing.The Impact You Will MakeYou empower businesses to excite and reward their customers in new waysWhat interesting things can we do with SKU-level data when a user places an order?Who might want to build on top of our platform and how can we make sure our API supports their needs?When will our system reach its breaking point? What must be done now to push back that date?You'll be understanding the domain needs and building a highly scalable & reliable platform for the Resturant Intergrations TeamYou'll be accountable for delivery, deployment, maintenance, monitoring the performance of the application and the platformYou'll be evaluating the tools, technologies, vendors for the platform along with other senior team membersWriting the code with defined standards, reviewing the code of peers, using security standards in the code and ability to measure the performance of the featuresCreating the backlog of Tech Debts/ Features, suggesting the areas of improvementActively working with other team members in the domain and being a team playerWhat You Bring to the Table2-5 years professional software development experience with a modern web framework like Django or RailsRails experience strongly preferredKnowledge of, or experience with developing distributed systemsPrevious experience with relational database design fundamentals (PostgreSQL)Experience developing & consuming Restful APIFamiliarity in working with containerized environmentsDistributed version control expertise with GitAnd Of Course, Perks!Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific)Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities. MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it's safe to return. Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email .
Apr 04, 2021
Full time
About The OpportunityWe're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!Why Work For UsGrubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!Our Ruby on Rails Developers sit on our Platform engineering team to build and maintain the core set of systems that power the resturant ecosystem, an online ordering interface and network of dozens of mobile payments apps (maybe even the ones you use to order lunch) and point-of-sale integrations. We are a team of smart, highly motivated engineers that place a high value on writing well crafted, thoroughly tested, and maintainable code. We're growing extremely fast and are taking on the exciting challenges of keeping up with new product development while scaling our services to support higher volume and more clients. As a software engineer for Restaurant Integrations, you will be responsible for building, maintaining, monitoring and scaling the systems responsible for streamlining restaurant onboarding, menu management and direct-to-POS order processing.The Impact You Will MakeYou empower businesses to excite and reward their customers in new waysWhat interesting things can we do with SKU-level data when a user places an order?Who might want to build on top of our platform and how can we make sure our API supports their needs?When will our system reach its breaking point? What must be done now to push back that date?You'll be understanding the domain needs and building a highly scalable & reliable platform for the Resturant Intergrations TeamYou'll be accountable for delivery, deployment, maintenance, monitoring the performance of the application and the platformYou'll be evaluating the tools, technologies, vendors for the platform along with other senior team membersWriting the code with defined standards, reviewing the code of peers, using security standards in the code and ability to measure the performance of the featuresCreating the backlog of Tech Debts/ Features, suggesting the areas of improvementActively working with other team members in the domain and being a team playerWhat You Bring to the Table2-5 years professional software development experience with a modern web framework like Django or RailsRails experience strongly preferredKnowledge of, or experience with developing distributed systemsPrevious experience with relational database design fundamentals (PostgreSQL)Experience developing & consuming Restful APIFamiliarity in working with containerized environmentsDistributed version control expertise with GitAnd Of Course, Perks!Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific)Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities. MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it's safe to return. Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email .
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location Hyatt Regency Bethesda is an iconic hotel located in the heart of downtown Bethesda. Nestled above the Bethesda Metro Red Line, the hotel offers easy access to Washington DC's famous museums, monuments and zoo and is only minutes from Bethesda Row, which offers unlimited shopping, dining, and entertainment. The Hotel offers 393 modern guestrooms with upscale amenities. Employment Status Full-Time Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Apr 17, 2021
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location Hyatt Regency Bethesda is an iconic hotel located in the heart of downtown Bethesda. Nestled above the Bethesda Metro Red Line, the hotel offers easy access to Washington DC's famous museums, monuments and zoo and is only minutes from Bethesda Row, which offers unlimited shopping, dining, and entertainment. The Hotel offers 393 modern guestrooms with upscale amenities. Employment Status Full-Time Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status: Full-Time Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.Review Front Office log and Trace File daily.Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware of all rates, packages and special promotions as listed in the Red Book.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.Maintain and market promotions and guest programs.Maintain a clean work area.Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.
Apr 17, 2021
Full time
Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status: Full-Time Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.Review Front Office log and Trace File daily.Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware of all rates, packages and special promotions as listed in the Red Book.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.Maintain and market promotions and guest programs.Maintain a clean work area.Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.
Complete the short "Quick Apply" online - or Text REEF to 313131 to register for our next job fair. - We look forward to scheduling you for one of our Job Fairs coming up in your area. Reef Kitchens is reimagining the Restaurant Industry. REEF's Neighborhood Kitchens enable restaurants - from local heroes to national brands - to expand reaching thousands of new customers in the largest cities in the world. We do this by providing turnkey delivery solutions for the preparation, distribution, and expansion of food concepts. PRIMARY DUTIES AND RESPONSIBILITIES · Leadership skills · Knowledge of COGS and inventory · Previous supervisory experience · Cooks menu items in cooperation with the rest of the kitchen staff. · Follows proper cooking techniques for all dishes. · Ensures food quality and timeliness. KNOWLEDGE, SKILLS AND ABILITIES: · Labor management · Training and developing people · Scheduling WORKING CONDITIONS · Must be comfortable working in a shared space, with constant noise, without the use of a private office · Required to work in small Portable Kitchen for extended period of time. · Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, gender, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Apr 16, 2021
Complete the short "Quick Apply" online - or Text REEF to 313131 to register for our next job fair. - We look forward to scheduling you for one of our Job Fairs coming up in your area. Reef Kitchens is reimagining the Restaurant Industry. REEF's Neighborhood Kitchens enable restaurants - from local heroes to national brands - to expand reaching thousands of new customers in the largest cities in the world. We do this by providing turnkey delivery solutions for the preparation, distribution, and expansion of food concepts. PRIMARY DUTIES AND RESPONSIBILITIES · Leadership skills · Knowledge of COGS and inventory · Previous supervisory experience · Cooks menu items in cooperation with the rest of the kitchen staff. · Follows proper cooking techniques for all dishes. · Ensures food quality and timeliness. KNOWLEDGE, SKILLS AND ABILITIES: · Labor management · Training and developing people · Scheduling WORKING CONDITIONS · Must be comfortable working in a shared space, with constant noise, without the use of a private office · Required to work in small Portable Kitchen for extended period of time. · Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, gender, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Complete the short "Quick Apply" online - or Text REEF to 313131 to register for our next job fair. - We look forward to scheduling you for one of our Job Fairs coming up in your area. Reef Kitchens is reimagining the Restaurant Industry. REEF's Neighborhood Kitchens enable restaurants - from local heroes to national brands - to expand reaching thousands of new customers in the largest cities in the world. We do this by providing turnkey delivery solutions for the preparation, distribution, and expansion of food concepts. PRIMARY DUTIES AND RESPONSIBILITIES · Cooks menu items in cooperation with the rest of the kitchen staff. · Follows proper cooking techniques for all dishes. · Ensures food quality and timeliness. KNOWLEDGE, SKILLS AND ABILITIES: · Operational knowledge of hospitality equipment · Ability to multi-task and prioritize · Ability to work under pressure WORKING CONDITIONS · Must be comfortable working in a shared space, with constant noise, without the use of a private office · Required to work in small Portable Kitchen for a extended period of time. · Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, gender, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Apr 16, 2021
Complete the short "Quick Apply" online - or Text REEF to 313131 to register for our next job fair. - We look forward to scheduling you for one of our Job Fairs coming up in your area. Reef Kitchens is reimagining the Restaurant Industry. REEF's Neighborhood Kitchens enable restaurants - from local heroes to national brands - to expand reaching thousands of new customers in the largest cities in the world. We do this by providing turnkey delivery solutions for the preparation, distribution, and expansion of food concepts. PRIMARY DUTIES AND RESPONSIBILITIES · Cooks menu items in cooperation with the rest of the kitchen staff. · Follows proper cooking techniques for all dishes. · Ensures food quality and timeliness. KNOWLEDGE, SKILLS AND ABILITIES: · Operational knowledge of hospitality equipment · Ability to multi-task and prioritize · Ability to work under pressure WORKING CONDITIONS · Must be comfortable working in a shared space, with constant noise, without the use of a private office · Required to work in small Portable Kitchen for a extended period of time. · Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, gender, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
TownePlace Suites Springfield
Springfield, Virginia
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Full-Time Overview The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Apr 16, 2021
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Full-Time Overview The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status: Full-Time Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.Review Front Office log and Trace File daily.Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware of all rates, packages and special promotions as listed in the Red Book.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.Maintain and market promotions and guest programs.Maintain a clean work area.Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.
Apr 16, 2021
Full time
Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status: Full-Time Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.Review Front Office log and Trace File daily.Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware of all rates, packages and special promotions as listed in the Red Book.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.Maintain and market promotions and guest programs.Maintain a clean work area.Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.
Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgates portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the islands colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the islands casual laidback vibe. Employment Status: Full-Time Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.Review Front Office log and Trace File daily.Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware of all rates, packages and special promotions as listed in the Red Book.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.Maintain and market promotions and guest programs.Maintain a clean work area.Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.
Apr 16, 2021
Full time
Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgates portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the islands colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the islands casual laidback vibe. Employment Status: Full-Time Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.Review Front Office log and Trace File daily.Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware of all rates, packages and special promotions as listed in the Red Book.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.Maintain and market promotions and guest programs.Maintain a clean work area.Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Full-Time Overview The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Apr 16, 2021
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Full-Time Overview The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Country Inn & Suites Springfield
Springfield, Ohio
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Part-Time Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Apr 16, 2021
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Part-Time Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities: QUALIFICATIONS:At least 1 year of progressive experience in a hotel or a related field required.High School diploma or equivalent required.College course work in related field helpful.Previous supervisory responsibility preferred.Must be able to work independently and with minimal supervision.Knowledge of Accounting Principles.Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.Must be proficient in Windows operating systems company approved spreadsheets and word processing.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful high pressure situations.Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.Must be able to work with and understand financial information and data and basic arithmetic functions.Must be able to work in a self-managed environment.Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.Must maintain composure and objectivity under pressure.RESPONSIBILITIES:Approach all encounters with guests and associates in a friendly service-oriented manner.Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Initiate and complete the End of Day process.Run all reports as required for Food and Beverage audit.Complete the Night Audit checklist for computer procedures daily.Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.Maintain Front Office computer system operation according to Aimbridge Hospitality standards.Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.Follow safety and emergency procedures according to Aimbridge Hospitality standards.Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards.Be familiar with all Aimbridge Hospitality's policies and house rules.Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.Maintain radio contact with other associates during entire shift.Have a working knowledge of security procedures.Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.Prepare and distribute the Daily Flash Report as needed.Transfer the master or house accounts as necessary.Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.Train any new Night Auditors as requested by management.Run morning reports according to Aimbridge Hospitality procedures.Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)Handle items for _oLost and Found__ according to the standard.Complete any reports as requested by management in a timely manner.Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).Attend meetings as required by management.Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details: This all-suite hotel offers a complimentary cooked-to-order breakfast and an on-site restaurant, Porter Grill and Bar.The Logan Airport Embassy Suites features two-room suites with 2 HDTVs and a sofa bed. Guests can also take advantage of in-room microwaves and refrigerators as well as the free evening manager's reception, featuring light snack and nonalcoholic beverages.The hotel also features business facilities with a conference area for up to 300 guests. A fitness center, indoor pool and a whirlpool are also available.Exploring Boston is easy when staying at the Embassy Suites Boston at Logan Airport. With free shuttle service to the 'T' (underground) station, guests can easily visit the attractions of the city center. The Boston Convention Center as well as the city's financial district are within an 5 miles radius of the property. Company Overview: As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits: After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Medical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD InsurancePaid Time Off Employee Assistance Program401k Retirement Plan
Apr 15, 2021
Full time
Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities: QUALIFICATIONS:At least 1 year of progressive experience in a hotel or a related field required.High School diploma or equivalent required.College course work in related field helpful.Previous supervisory responsibility preferred.Must be able to work independently and with minimal supervision.Knowledge of Accounting Principles.Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.Must be proficient in Windows operating systems company approved spreadsheets and word processing.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful high pressure situations.Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.Must be able to work with and understand financial information and data and basic arithmetic functions.Must be able to work in a self-managed environment.Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.Must maintain composure and objectivity under pressure.RESPONSIBILITIES:Approach all encounters with guests and associates in a friendly service-oriented manner.Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Initiate and complete the End of Day process.Run all reports as required for Food and Beverage audit.Complete the Night Audit checklist for computer procedures daily.Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.Maintain Front Office computer system operation according to Aimbridge Hospitality standards.Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.Follow safety and emergency procedures according to Aimbridge Hospitality standards.Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards.Be familiar with all Aimbridge Hospitality's policies and house rules.Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.Maintain radio contact with other associates during entire shift.Have a working knowledge of security procedures.Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.Prepare and distribute the Daily Flash Report as needed.Transfer the master or house accounts as necessary.Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.Train any new Night Auditors as requested by management.Run morning reports according to Aimbridge Hospitality procedures.Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)Handle items for _oLost and Found__ according to the standard.Complete any reports as requested by management in a timely manner.Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).Attend meetings as required by management.Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details: This all-suite hotel offers a complimentary cooked-to-order breakfast and an on-site restaurant, Porter Grill and Bar.The Logan Airport Embassy Suites features two-room suites with 2 HDTVs and a sofa bed. Guests can also take advantage of in-room microwaves and refrigerators as well as the free evening manager's reception, featuring light snack and nonalcoholic beverages.The hotel also features business facilities with a conference area for up to 300 guests. A fitness center, indoor pool and a whirlpool are also available.Exploring Boston is easy when staying at the Embassy Suites Boston at Logan Airport. With free shuttle service to the 'T' (underground) station, guests can easily visit the attractions of the city center. The Boston Convention Center as well as the city's financial district are within an 5 miles radius of the property. Company Overview: As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits: After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Medical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD InsurancePaid Time Off Employee Assistance Program401k Retirement Plan
Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status: Full-Time Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.Review Front Office log and Trace File daily.Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware of all rates, packages and special promotions as listed in the Red Book.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.Maintain and market promotions and guest programs.Maintain a clean work area.Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.
Apr 15, 2021
Full time
Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status: Full-Time Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.Review Front Office log and Trace File daily.Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware of all rates, packages and special promotions as listed in the Red Book.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.Maintain and market promotions and guest programs.Maintain a clean work area.Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.
Homewood Suites Portsmouth
Portsmouth, New Hampshire
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Full-Time Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Apr 15, 2021
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Full-Time Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location Only steps from white sand beaches and world-class shopping, the Courtyard by Marriott Waikiki Beach hotel in Honolulu offers rest and relaxation from your day's island adventures. Relax in the comfort of 403 newly renovated guest rooms and suites, each with modern amenities and some with balconies. Courtyard by Marriott Waikiki Beach has a convenient location in Waikiki, within walking distance signature restaurants and exciting nightlife. Employment Status Full-Time Overview The Guest Services Manager (OEM) is responsible for assisting the Guest Relations Manager / Front Office Manager while providing attentive, courteous, and efficient service to all guests, including successfully resolving guest complaints, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Responsibilities - Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk, Coconut Club, Pool and Front Drive. - Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. - Assist with development of employee morale and ensure training of Guest Services personnel. - Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. - Fully comprehend and operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. - Assist Guest Relations Manager in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log). - Have knowledge of and assist in all emergency procedures as required. - Be able to perform, completed and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. - Responsible for issued house bank. - Monitor key control to maintain hotel security - Ensure the maximization of room revenue through property approved upsell system. - Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. - Establish and maintain good communications and teamwork with fellow employees and third party employees. - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. - Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. - Perform check-ins and checkouts; confirm that all SOP's are being followed properly. - Train new employees, help to develop and implement training programs. - Maintain log of rooms in "out of order" status. - Authorize and sign adjustments and paid outs over the limit. - Oversee discrepancy report and monitor follow-through. - Work closely with housekeeping regarding daily operations. - Work closely with third party companies to help deliver seamless and enjoyable guest experiences. - Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. - Ensure correct and accurate cash handling at the Front Desk. - Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. - Be aware of all rates, packages and promotions currently underway. - Follow and enforce all Highgate Hotel credit policies. - Ensure that employees, including third party employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. - Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores. - Assist with sign off of all Service Standards by Position for Guest Services staff. - Monitor all V.I.P.'s, special guests and requests. - Review Front Office log books and Guest Request log on a daily basis. - Monitor all appropriate service delivery systems. - Block rooms for special groups, arrivals, airline crew etc. - Participate in Room Inspection programs. - Assist in training and cross training of new hires, current employees, third party employees on a regular basis.
Apr 15, 2021
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location Only steps from white sand beaches and world-class shopping, the Courtyard by Marriott Waikiki Beach hotel in Honolulu offers rest and relaxation from your day's island adventures. Relax in the comfort of 403 newly renovated guest rooms and suites, each with modern amenities and some with balconies. Courtyard by Marriott Waikiki Beach has a convenient location in Waikiki, within walking distance signature restaurants and exciting nightlife. Employment Status Full-Time Overview The Guest Services Manager (OEM) is responsible for assisting the Guest Relations Manager / Front Office Manager while providing attentive, courteous, and efficient service to all guests, including successfully resolving guest complaints, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Responsibilities - Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk, Coconut Club, Pool and Front Drive. - Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. - Assist with development of employee morale and ensure training of Guest Services personnel. - Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. - Fully comprehend and operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. - Assist Guest Relations Manager in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log). - Have knowledge of and assist in all emergency procedures as required. - Be able to perform, completed and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. - Responsible for issued house bank. - Monitor key control to maintain hotel security - Ensure the maximization of room revenue through property approved upsell system. - Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. - Establish and maintain good communications and teamwork with fellow employees and third party employees. - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. - Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. - Perform check-ins and checkouts; confirm that all SOP's are being followed properly. - Train new employees, help to develop and implement training programs. - Maintain log of rooms in "out of order" status. - Authorize and sign adjustments and paid outs over the limit. - Oversee discrepancy report and monitor follow-through. - Work closely with housekeeping regarding daily operations. - Work closely with third party companies to help deliver seamless and enjoyable guest experiences. - Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. - Ensure correct and accurate cash handling at the Front Desk. - Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. - Be aware of all rates, packages and promotions currently underway. - Follow and enforce all Highgate Hotel credit policies. - Ensure that employees, including third party employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. - Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores. - Assist with sign off of all Service Standards by Position for Guest Services staff. - Monitor all V.I.P.'s, special guests and requests. - Review Front Office log books and Guest Request log on a daily basis. - Monitor all appropriate service delivery systems. - Block rooms for special groups, arrivals, airline crew etc. - Participate in Room Inspection programs. - Assist in training and cross training of new hires, current employees, third party employees on a regular basis.
