Chicken Salad Chick Atlanta, Georgia
Oct 23, 2020Full time
Job TitleVice President of Company OperationsBusiness UnitOperationsFunctional AreaCompany OperationsReports toChief Executive OfficerEffective dateJanuary 1, 2020Job SummaryThe Vice President of Company Operations is responsible for providing leadership, management and vision for the brand ensuring cost effective operations, resources and procedures are in place for all company restaurants. This role will oversee a team of operations management who are responsible for consistently monitoring revenue and profit-generating concepts which meet and exceed guest expectations through the delivery of high-quality food, beverages and customer service. This person will live our Purpose every day by Spreading Joy, Enriching Lives and Serving Others when working with internal and external teams and Chicken Salad Chick guests.Essential ResponsibilitiesDevelop and execute corrective plans as needed to ensure annual financial goals are met for all Company restaurants.Actively participate in and contribute to all top management strategic business discussions relating to, but not limited to, facilities planning, distribution plans, pricing, product design and quality topics.Work with marketing department to direct sales and promotional activities and assist with assessing effectiveness of local marketing efforts in Company restaurants.Identify and champion cost savings strategic initiatives and opportunities to consistently improve restaurant profitability. Partner with other cross functional leaders to insure appropriate metrics are in place to measure progress against strategic pillars and initiatives.Proactively create, implement and monitor operation strategies that enhance the profitability of operations.Develop, design and implement programs to ensure attainment of business plan for growth and profit. Build and foster relationships that drive market share and net unit growth.Oversee and enforce compliance with company owned restaurants within established Brand policies and procedures. Consistently monitor policies and procedures to ensure relevancy and compliance.Champion and promote the company's culture by leading and exemplifying our Purpose. Develop a culture that embraces continuous improvement, is customer focused, conducts business in the highest ethical manner and promotes behavior designed to enable each member of team to achieve personal and professional satisfaction through their daily activities.Ensures the accuracy and timeliness of all financial reporting.Required Knowledge, Skills and AbilitiesA professional, multi-task oriented, organized leader who possesses dynamic verbal and written communications skillsStrong leadership, change management and communication skills; this person will not only be responsible for the management and development for their team, but also have significant interaction with the Chick Leadership Team (CLT), functional management and operations people within the companyA genuine team player who can work closely with all levelsInnovative and creative self-starter, with the ability to devise solutions to complex problems, and to implement those solutions hands-onExcellent people skills, with an ability to partner with a dynamic leadership teamBusiness intuition and ability to coach team through business development opportunities including analyzing market strategies, evaluating risks and potentials, estimating partners' needs and goals, closing deals, and integrating agreed upon requirements within business operationsProven business savvy and financial acumen applied to the management of key operations, processes and infrastructureStrong staff and team management ability, including experience in goal-setting, work plan development, and coaching people to attain aggressive goals experience effectively recruiting, managing and developing high performance teams; ability to build organizational and staff capacity, and the processes that ensure the organization runs smoothlyThe ability to attract, develop, motivate and lead a team of professionals recognized for their technical, general business and interpersonal skillsAbility to travel 50-100%Education and ExperienceBachelor's degree in related field and/or MBA highly preferred10+ years extensive management experience in the restaurant and Food & Beverage industry supervising staff at all levelsMultimillion-dollar P responsibility experienceKnowledge of health and safety laws and regulationsPhysical DemandsExert up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including papers, boxes and/or computer equipment.Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.