12 jobs found

Description At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're looking to be a manager of your own business but don't know how to get started, check out our Assistant Restaurant Manager position. As an Assistant Restaurant Manager, you are second in command of a $1 million+ business. Working with your Restaurant General Manager, you grow the business by making our customers' day. And when you do, you get rewarded in a big way. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: - A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. - You want to make your customer's day and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. - We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational and fun. - You set high standards for yourself and for the team. - You're up for a challenge. You love the excitement of the restaurant business and know every day is different. - And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. Additional Info This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. At KFC, what you do matters! So if you want to be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!

Description At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're looking to be a manager of your own business but don't know how to get started, check out our Assistant Restaurant Manager position. As an Assistant Restaurant Manager, you are second in command of a $1 million+ business. Working with your Restaurant General Manager, you grow the business by making our customers' day. And when you do, you get rewarded in a big way. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: - A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. - You want to make your customer's day and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. - We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational and fun. - You set high standards for yourself and for the team. - You're up for a challenge. You love the excitement of the restaurant business and know every day is different. - And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. Additional Info This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. At KFC, what you do matters! So if you want to be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Job Summary:The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.Responsibilities Include:Team EnvironmentAssist to recruit, hire, onboard and develop employeesCommunicate job expectations to employeesHold team members accountable for their behavior and performance, addressing concerns promptlySupport the development of team membersOperational ExcellenceCreate and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards, recipes and systems are executedHelp prepare and complete action plans; implement production, productivity, quality and guest service standardsReview guest feedback and restaurant assessment results and implement action plans to drive system improvementsProfitabilityControl costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingDrive sales goals and track resultsJob Competencies:Guest FocusUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important activitiesReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve resultsProblem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from recurringEmpowers others to make decisions and resolve issuesInterpersonal Relationships & InfluenceDevelops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration and teamworkLeads others; negotiates and takes effective actionBuilding Effective TeamsIdentifies and communicates team goalsMonitors progress, measures results and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employees strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesFluent in English * Restaurant, retail, or supervisory experience * Basic computer skills * At least 18 years of age (where applicable) * Basic writing skills * High School diploma, or equivalent * Math and financial management

Panda Express managers can have the opportunity to embody an entrepreneurial spirit while learning from a very hands-on and fast-paced environment. As a General Manager, you will be in charge of a $1-2 million business and oversee the development of your team, ensuring guest satisfaction and running a profitable restaurant. From the hiring, managing and directing of associates to achieving financial goals and ensuring the delivery of exceptional guest experiences, you create your own success story. Because of this, Panda also offers a best in class compensation package, including uncapped profit sharing bonuses based on your growth. The Program Focuses On To prepare you for success, all Panda leaders participate in a comprehensive 6+ week Store Leadership Training Program to help build the foundation to become a high performing and inspiring Leader at Panda. People Development: The ability to hire, train, coach and develop the right talent for your restaurant Guest Experience: Upholding the highest food quality and guest service standards while developing marketing acumen Financial: Ability to understand sales growth, cost management, and profit growth Kitchen Management: Ensure food safety, maintain product inventory and develop the culinary skillset to prepare all entrees at the highest level Operations: Maintain cleanliness, safety standards, and apply knowledge of all policies, procedures and practices View Detail General Manager Job Description Here View detail assistant manager job description here We Offer Our Full-Time Management Team · Progressive Compensation Package and Excellent Bonus Opportunity · 5 or more Weeks of Comprehensive Training to prepare you for success · On-Going Career & Leadership Development · Medical, Dental, and Vision Insurance · 401 K with Company Match · Paid Time Off and Paid Holidays · Associate Discounts (Panda Express, Hibachi San, Panda Inn plus Theme Parks) and free meals when you work · Lucrative Associate Referral Bonus · Pre-Tax Dependent Care Flexible Spending Account ADA Statement: While performing duties, counter areas are often hot with steam from steam table and food vapors. Work space is restricted and employees are expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees may be required to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Panda Restaurant Group, Inc is an Equal Opportunity Employer. Panda Express Primary Location Gainesville, Florida Education And Experience Restaurant Manager Qualifications · High school diploma required; Associate's degree preferred · Minimum one to two years of Operations experience · Must pass Cooking Test annually · Must be flexible to move to a store within a radius of 50 miles from home and to work flexible schedule, including weekends Food Safety · Serve Safe certified About Us Panda Express is part of Panda Restaurant Group, the world leader in Asian dining experiences that also includes Panda Inn and Hibachi-San. At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." Guided by this mission, we are a family dedicated to creating an organization that inspires better lives for our people and our communities in which we serve. Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in our genuine family environment that is uniquely Panda. Panda was founded in 1983 in Glendale, California Panda Express is the largest family-owned American Chinese Restaurant concept in America. As America's favorite Chinese restaurant, Panda Express has close to 2,000 locations globally and continues to grow over 100 restaurants annually. Panda Restaurant Group, Inc is an Equal Opportunity Employer. Seniority Level Mid-Senior level Industry · Restaurants Food & Beverages Hospitality Employment Type Full-time Job Functions

Job DescriptionPURPOSE OF YOUR WORKAt Checkers we make a difference in people's lives by serving our Teams, and Guests. As a member of the franchise team you will assist the General Manager with executing the restaurant plan, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team service. The Assistant Manager will support the restaurant and General Manager to ensure we are 1st Choice for our Guests and Employees.HOW YOU MAKE A DIFFERENCE EVERYDAY Building sales and profits by promoting Guest satisfaction and managing restaurant operations Escalating any concerns or recommendations with the restaurant, employees or Guests to the General Manager Assisting with interviewing and hiring the right Team Members Ensuring policy and procedures are being followed on shifts Training Team Members on operations, Company policies and procedures and Guest service Identifying and responding to complaints and policy and procedure violations Providing regular feedback and coaching to Team Members on their performance Helping ensure the restaurant is a safe, clean and fun environment for our employees and Guests! YOU'VE GOT THIS? High School Diploma or General Education Degree (GED) - Preferred Food Safety Certified 1-2 years restaurant management experience, preferably in Quick Service Restaurants (QSR) Basic math skills Microsoft Office and general systems experience Strong interpersonal and verbal and written communications skills Ability to work flexible schedule and extended hours High energy to keep up with our fast paced environment Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT'S IN IT FOR YOU? Operations Excellence: Our team expects and delivers nothing but the best Training & Development: We bring out the best by ensuring everyone gets well trained Personal & Career Growth: You can do more, get more, and be more at Checkers Benefits & Rewards: We offer Comprehensive benefits such as Medical and Dental Plans as well as recognition programs including bonuses Compensation: Work today & get paid tomorrow! ** **details available at the restaurant during your interview**

Job DescriptionPURPOSE OF YOUR WORKAt Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will assist the General Manager with executing the restaurant plan, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team service. The Assistant Manager will support the restaurant and General Manager to ensure we are 1st Choice for our Guests and Employees.HOW YOU MAKE A DIFFERENCE EVERYDAY• Building sales and profits by promoting Guest satisfaction and managing restaurant operations• Escalating any concerns or recommendations with the restaurant, employees or Guests to the General Manager• Assisting with interviewing and hiring the right Team Members• Ensuring policy and procedures are being followed on shifts• Training Team Members on operations, Company policies and procedures and Guest service• Identifying and responding to complaints and policy and procedure violations• Providing regular feedback and coaching to Team Members on their performance• Helping ensure the restaurant is a safe, clean and fun environment for our employees and Guests!YOU'VE GOT THIS?• High School Diploma or General Education Degree (GED) - Preferred• Food Safety Certified• 1-2 years restaurant management experience, preferably in Quick Service Restaurants (QSR)• Basic math skills• Microsoft Office and general systems experience• Strong interpersonal and verbal and written communications skills• Ability to work flexible schedule and extended hours• High energy to keep up with our fast paced environment• Commitment to our core values of integrity, service, excellence, and courage to be bold & growWHAT'S IN IT FOR YOU?• Operations Excellence: Our team expects and delivers nothing but the best• Training & Development: We bring out the best by ensuring everyone gets well trained• Personal & Career Growth: You can do more, get more, and be more at• Checkers & Rally's Benefits & Rewards: We offer Comprehensive benefits such as Medical and Dental Plans as well as recognition programs including bonuses• Compensation: Work today & get paid tomorrow! ****details available at the restaurant during your interview**

DescriptionJob Summary:The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.Responsibilities Include:Team EnvironmentAssist to recruit, hire, onboard and develop employeesCommunicate job expectations to employeesHold team members accountable for their behavior and performance, addressing concerns promptlySupport the development of team membersOperational ExcellenceCreate and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards, recipes and systems are executedHelp prepare and complete action plans; implement production, productivity, quality and guest service standardsReview guest feedback and restaurant assessment results and implement action plans to drive system improvementsProfitabilityControl costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingDrive sales goals and track resultsJob Competencies:Guest FocusUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important activitiesReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve resultsProblem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from recurringEmpowers others to make decisions and resolve issuesInterpersonal Relationships & InfluenceDevelops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration and teamworkLeads others; negotiates and takes effective actionBuilding Effective TeamsIdentifies and communicates team goalsMonitors progress, measures results and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee's strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources RequirementsFluent in EnglishRestaurant, retail, or supervisory experienceBasic computer skillsAt least 18 years of age (where applicable)Basic writing skillsHigh School diploma, or equivalentMath and financial management Company InformationIn 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

DescriptionAs an Assistant Manager, you will be responsible for overseeing and developing restaurants and working alongside their General Managers, optimizing customer satisfaction, sales, and profit.As a Supervisor, you may be responsible for:Working with the GM and staff to ensure Optimum Sales and ProfitabilityCoach each Restaurant Management Team, helping to achieve the highest levels of Quality, Service, and Cleanliness by ensuring all managers are knowledgeable in the principles of shift managementInterview, hire, and retain restaurant management, while assisting the GM develop successful managersWork shoulder-to-shoulder with GM's, adhering to all McDonald's people practices, maintaining crew staffing levels, reducing turnover, all while working together to create a fun atmosphere in restaurantsAnalyze sales trends, identifying sales patterns and opportunities for sales growth. Implement programs to capitalize on additional sales opportunities through promotional or operational programsConduct performance reviews to GM's every six months, assuring the GM does the same for managers and crew membersComplete monthly cash and security audits. Use necessary corrective action where policy is not being followed, ensuring safety and security of restaurant personnel and assetsAssist introducing new products, procedures, and equipment, while implementing the basic programs and systems of our businessComplete operations review on restaurants on all day parts once per monthMeet the annual, quarterly and monthly profit objectives as established by the Director of OperationsAll management schedules received by the Director of Operations no later than the 20th day of each month for the next month, the schedules must include a plan of all activities of each restaurant for example truck deliveries, order completion, training, meetings, and schedulingFood & Labor costs submitted to the Director of Operations and Director of Restaurant Operations every Monday morningMaintain Health Department StandardsAttend manager's meetings in all patch restaurantsPrepare assigned restaurants for visits from Director of Operations and McDonald's corporationThis job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.Why work for us? Our benefits include:Credit CardCar AllowanceGas CardVacations5 Paid HolidaysMedical, Dental, VisionSTD, LTD and Life Insurance15-year Insurance AnnuityWe will work around your schedule, and we have many positions available. We employ full time, part time, any time, limited availability and any time availability.We pay for your experience! Great benefits available for Shift Leaders with previous McDonald's experience. Apply now to discuss available benefits depending on your training and experience. RequirementsFriendly and outgoingComfortable being on your feet for an entire shiftPrevious management experience preferredReliable transportation preferredPassion for learning new things2 - 5 years of management experience preferred Company InformationMcDonald's® and its independent franchisees believe a job is about seizing an opportunity to learn, grow and succeed. That's why a job at your local McDonald's not only works around your schedule, but may also help you every day by offering world-class training, high school completion courses, college tuition assistance, and more. These opportunities are available at participating restaurants and will help you grow into a leader!

Assistant Manager Job DescriptionCore Competencies: Must be at least 18 years of age with reliable transportation to and from work.Assistant Managers work in the following areas and may be assigned to one or more of these areas - Food Prepping, Order Taking, Dough Slapping, Pizza Toppings, Oven-Tending, Routing. Core competencies include:Must be able to speak and understand conversational English, read menus and computer screens in English, and be able to audibly communicate in English to both team members and customers.Must possess basic math and cash management skills, be able to tell time, and be able to calculate simple conversions. Computer skills are necessary and the Assistant Manager should be versed on utilizing a computer for basic tasks such as computation, composition, and email.Must be able to multi-task and work efficiently, effectively, accurately, and quickly to maintain production while also providing high levels of responsive customer service.Must feel comfortable working in a fast-paced, upbeat environment with a diverse set of co-workers. Must also feel comfortable operating independently in the restaurant for long periods of time.Essential Job Functions: Read menus and computer screens to accurately and quickly prepare menu items for the day and in accordance with the restaurant's projected needs.Understand and execute production needs safely and efficiently at each station of the restaurant.Keep assigned work area(s) sanitized and clutter-free with restaurant-issued cleaning supplies.Perform appropriate cash management functions as needed for the assigned restaurant station.Maintain master knowledge of food items, portion amounts, and recipes to prepare food.Check all work including that of other team members to ensure superior quality.Deliver high-quality, personalized customer service with a smile and a positive attitude.Exercise good judgment and enforce the rules and regulations provided by Papa John's Pizza, the state Health Department, and the Company.Communicate with other team members and both delegate and follow-up on assigned tasks.Audit the restaurant's operational and image standards and maintain accountability for key performance indicators.Other Responsibilities include, but are not limited to:Be flexible and able to assist in other store positions when needed as a result of business demands or when so directed by the restaurant General Manager.Verify dates on all food items, updating when necessary and discarding product when no longer within shelf-life.Assist customers with problems and resolve customer service issues as they occur.Follow all image and health department standards while in the restaurant's production area.Prepare, set-up, operate, maintain, and thoroughly clean workspaces.Maintain prompt and reliable attendance in accordance with the employment handbook.Perform other duties, tasks and/or projects as assigned by the restaurant's General Manager.General Physical Demands for the Position:Assistant managers will regularly stand for long periods of time on hard surfaces, bend, stoop, turn, lift, talk, walk, reach, carry, and lift up to fifty (50) pounds. Assistant Managers will need great finger dexterity. Assistant Managers will also work in noisy, crowded, and sometimes hot conditions.

SHIFT MANAGERIn a world full of quick service options, Arby's is seeking to be different and better. We want to be different for our customers and different for our employees. When you work at Arby's, it will be more than a job - it will be a place that prioritizes your growth and development while having a ton of fun. We're proud of the food we serve, our innovation and our team. Our goal is to be the best in the business, and we can't do that without great people like you.SOMETHING TO HANG YOUR HAT ON Our Shift Managers are in the meat pit, operating our restaurants on a day to day basis. You will help support the General Manager and Assistant Manager, ensuring that every shift operates smoothly. If that weren't cool enough, you'll also help team members through performance and training initiatives. Your ability to provide exceptional customer service will keep our customers coming back for more.WE HAVE THE MEATS - YOU HAVE THE TALENTYou know the business. You have at least six months of experience as a manager within restaurant or retail.You inspire smiles. You're familiar with and have impressive examples of providing exceptional customer service and will uphold Company Core Values.You're humble and ready to learn about what makes Arby's different. You're not afraid to jump in and help your team and lead them to the next level. Their success is your success.THE ROAD TO SUCCESS IS PAVED WITH MEATSWhat else is in it for you? As a Shift Manager, you'll be eligible for a comprehensive benefits program including paid time off*, 401k plan with company match*, commuter benefits*, identity theft protection* and medical, dental, vision and life insurance*. You will have the resources you need to develop your career and leadership skills. We're passionate about you. You'll also be a part of the Inspire Brands family- Arby's, Buffalo Wild Wings, Sonic and Rusty Taco.*For eligible team members.

About UsReady to celebrate your next big career win at a level of style and thoughtful accommodations befitting a champion? Take the next step in your career today and become a member of Pyramid Hotel Group's CARE culture and outstanding career potential! Hotel Eleo at the University of Florida, scheduled to open in April 2020, is one of the newest hotels to join the Pyramid Hotel Group Family. With its contemporary flair, 173 guest rooms, 1,200 square feet of meeting space and signature 3 meal restaurant and bar, it's sure to be one of the best places to work in the Gainesville area. Find out what a career at the Hotel Eleo at the University of Florida with Pyramid Hotel Group can mean for you! DescriptionDuties include completing audits of hotel transactions during evening shifts. Also assists with greeting guests at the fronk desk and processing check-in/out transactions. Ability to work evening and/or overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus!Primary ResponsibilitiesBalance and audit for accuracy of all hotel revenues while acting as the overnight Hotel Host. Associates will be required to perform any other job-related duties assigned by their supervisor.Essential Job FunctionsMaintain complete knowledge of and comply with all departmental policies/service procedures/standards.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. Balance and audit for accuracy.Complete and transmit daily management and accounting reports and supporting documents.Maintain positive guest relations at all times.Resolve guest complaints, ensuring guest satisfaction.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Maintain complete knowledge at all times of hotel features/services, rates, packages/promotions, and daily counts.Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.Meet with Supervisor to review daily assignments and priorities.Communicate shift pass on to all front office associates at the end of each shift.Access all functions of computer system.Set up workstation with necessary supplies.Answer department telephone within 3 rings, using correct greeting and telephone etiquette.Promote positive guest relations to all individuals approaching the Front Desk.Process all guest check-ins.Confirm reservation in system and review all noted information.For guests without a reservation, sell a room type agreed upon.Register guest in the computer and generate a registration card. Verify registration card information with the guest.Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.Advice guest of any messages, mail, faxes, etc. received for them. Inform guest of room safe and room key procedures.Communicate services and amenities of the hotel to guests.Set up accurate accounts for each guest checking in according to their requirements.Accommodate room changes.Document all guest requests, complaints or problems. Document and confirm reservations and cancellations.Take record and relay messages accurately, completely and legibly.Offer detailed information on the voice mail system to callers and guests wishing to leave message.Accept and record wake-up call requests; personally set/log each requested wake up call.Present folio to guest and resolves any disputed charges.Settle guest accounts, including resolving any late charges, processing check-outs/express check-outs.Retrieve guest room key from guest and solicit guest comments on their stay.Handle requests for late check-outs.Conduct group check-ins/outs.Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.Adhere to all cashiering procedures, including making change for guests, cashing guests' personal checks/travelers' checks.Count and secure bank. Balance and drop receipts.Complete designated cashier reports.Ability to assume other duties as assigned by the Assistant General ManagerGeneral Skills/QualificationsMust be a service minded individual with a positive attitude who truly enjoys helping others.Must be quick on their feet and adept at handling stressful situations seamlessly.Must be able to stand for up to 8 hours.Must be computer literate.Must be able to work a flexible schedule to include nights, weekends, and holidays.Must be able to lift and carry at least 50lbs.