Renaissance Atlanta Midtown Hotel
Atlanta, Georgia
Why us? The Renaissance Midtown, located in the heart of Midtown Atlanta! We welcome you, our new Ambassadors! The face our Renaissance community family, where we dare you to be different, we strive to be bold, providing the experience you need to grow. We are delighted to offer you an energetic, professional, dare I say fun. Join our team, be our AMBASSADOR! Housekeeping, our stylists, the heart of our team, bold, extraordinary and in the brand. Join the team where your time is valued, hard work is appreciate. We do NOT! Just clean rooms, we create MASTERPIECES! If you want to be a part of the team then the Renaissance is the place you want to be. • Medical, Vision and Dental • 401K employer match • Tuition Reimbursement • Sage hotel & Restaurant discount & Branded Hotel Discount • Complimentary Employee Meal • Referral Incentive Share Sage Values & Culture: At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Cleans and prepares guest rooms by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Responsibilities -Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms. -Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times. Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms. -Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests. -Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas. -Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs. -Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. -Lifts mattresses to check for soil between mattresses and under bed. -Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows. -Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas. -Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees. -Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution. -Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property. -Maintains a friendly, cheerful and courteous demeanor at all times. -Performs other duties as assigned, requested or deemed necessary by management
Why us? The Renaissance Midtown, located in the heart of Midtown Atlanta! We welcome you, our new Ambassadors! The face our Renaissance community family, where we dare you to be different, we strive to be bold, providing the experience you need to grow. We are delighted to offer you an energetic, professional, dare I say fun. Join our team, be our AMBASSADOR! Housekeeping, our stylists, the heart of our team, bold, extraordinary and in the brand. Join the team where your time is valued, hard work is appreciate. We do NOT! Just clean rooms, we create MASTERPIECES! If you want to be a part of the team then the Renaissance is the place you want to be. • Medical, Vision and Dental • 401K employer match • Tuition Reimbursement • Sage hotel & Restaurant discount & Branded Hotel Discount • Complimentary Employee Meal • Referral Incentive Share Sage Values & Culture: At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Cleans and prepares guest rooms by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Responsibilities -Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms. -Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times. Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms. -Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests. -Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas. -Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs. -Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. -Lifts mattresses to check for soil between mattresses and under bed. -Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows. -Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas. -Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees. -Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution. -Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property. -Maintains a friendly, cheerful and courteous demeanor at all times. -Performs other duties as assigned, requested or deemed necessary by management
Rosewood Hotels & Resorts
Job Description Press space or enter keys to toggle section visibility OBJECTIVE This position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. JOB SUMMARY To provide a genuine, professional, and intuitive service to guests and associates with respect to the company's high-end standards, values, and vision. Assist the service team to help deliver exceptional service. To work closely with the Food and Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha. Server Assistant responsibilities include serving plates, glasses and silverware, refilling beverages and cleaning/ resetting tables between courses. KEY RESPONSIBILITIES Guest Satisfaction Utilizes proper food handling and food service techniques. Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees. Assist the Server in taking food and beverage orders in a friendly and timely manner and ensures accurate entry and delivery of the order. Utilizes proper food handling and food service techniques. Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees. Assist the Server in delivering food and beverage orders in a friendly and timely manner and ensures accurate entry and delivery of the order. Ensures the delivery of Rosewood Relationship Hospitality and provides exceptional and memorable guest service. Efficiently delivers an engaging refined and intuitive high standard of service with the respect of the Hawaiian culture and tradition. Provides excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships. Operations Ensures that Rosewood standards are implemented and followed. Ensures that all the Food and Beverage Sequence of Service are implemented. Carry out the service to the highest professional standards in a genuine and intuitive manner. Ensures the appropriate mise en place before and after service. Carry out the service to the highest professional standards in a genuine and intuitive manner. Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Effectively manages guest demands with dining room. Gathers and records guest preferences Works in a supportive and flexible manner with other departments, as one team. Maintains par stocks of all equipment and guest supplies as required. Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests. Clears and resets counters or tables at conclusion of each course. Fully conversant with all aspects of the Micros System. Computes bill and accepts payment Performs the function of cashier as required. Verifies cash received ensuring only genuine money been collected. Verifies all credit cards presented by guest before to validity of the card. Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling. Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives based on preference, on dietary restriction, etc. Other Duties Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel's policies concerning fire, hygiene and health and safety. Ensures high standards of personal presentation and grooming. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. Attends training sessions as and when required. Carries out any other reasonable duties and responsibilities as assigned. Group Specific Contribute to ensuring that brand integrity and clarity are always maintained. Is a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained. Model the company's culture, vision, mission and core values at all times. Complies to the company policies. Works with a sense of Aloha and in respect of the Hawaiian culture and tradition Takes on other tasks in addition to the ones stated, in a reasonable framework. QUALIFICATIONS & WORKING EXPERIENCE 6 to 12 months experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant Background in upscale free-standing restaurant or Food & Beverage operations preferred Familiarization with Forbes standards is preferred Beverage knowledge is preferred Fluent spoken and written in English High School Diploma. While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. About Us Press space or enter keys to toggle section visibility Located on the Kona Coast of the Big Island of Hawai'i, the iconic Kona Village Resort will once again open its doors and welcome back 'ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements. Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort's beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.
Job Description Press space or enter keys to toggle section visibility OBJECTIVE This position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. JOB SUMMARY To provide a genuine, professional, and intuitive service to guests and associates with respect to the company's high-end standards, values, and vision. Assist the service team to help deliver exceptional service. To work closely with the Food and Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha. Server Assistant responsibilities include serving plates, glasses and silverware, refilling beverages and cleaning/ resetting tables between courses. KEY RESPONSIBILITIES Guest Satisfaction Utilizes proper food handling and food service techniques. Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees. Assist the Server in taking food and beverage orders in a friendly and timely manner and ensures accurate entry and delivery of the order. Utilizes proper food handling and food service techniques. Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees. Assist the Server in delivering food and beverage orders in a friendly and timely manner and ensures accurate entry and delivery of the order. Ensures the delivery of Rosewood Relationship Hospitality and provides exceptional and memorable guest service. Efficiently delivers an engaging refined and intuitive high standard of service with the respect of the Hawaiian culture and tradition. Provides excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships. Operations Ensures that Rosewood standards are implemented and followed. Ensures that all the Food and Beverage Sequence of Service are implemented. Carry out the service to the highest professional standards in a genuine and intuitive manner. Ensures the appropriate mise en place before and after service. Carry out the service to the highest professional standards in a genuine and intuitive manner. Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Effectively manages guest demands with dining room. Gathers and records guest preferences Works in a supportive and flexible manner with other departments, as one team. Maintains par stocks of all equipment and guest supplies as required. Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests. Clears and resets counters or tables at conclusion of each course. Fully conversant with all aspects of the Micros System. Computes bill and accepts payment Performs the function of cashier as required. Verifies cash received ensuring only genuine money been collected. Verifies all credit cards presented by guest before to validity of the card. Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling. Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives based on preference, on dietary restriction, etc. Other Duties Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel's policies concerning fire, hygiene and health and safety. Ensures high standards of personal presentation and grooming. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. Attends training sessions as and when required. Carries out any other reasonable duties and responsibilities as assigned. Group Specific Contribute to ensuring that brand integrity and clarity are always maintained. Is a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained. Model the company's culture, vision, mission and core values at all times. Complies to the company policies. Works with a sense of Aloha and in respect of the Hawaiian culture and tradition Takes on other tasks in addition to the ones stated, in a reasonable framework. QUALIFICATIONS & WORKING EXPERIENCE 6 to 12 months experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant Background in upscale free-standing restaurant or Food & Beverage operations preferred Familiarization with Forbes standards is preferred Beverage knowledge is preferred Fluent spoken and written in English High School Diploma. While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. About Us Press space or enter keys to toggle section visibility Located on the Kona Coast of the Big Island of Hawai'i, the iconic Kona Village Resort will once again open its doors and welcome back 'ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements. Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort's beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.
