Position SUMMARY: The catering sales manager will lead and coordinate all catering sales efforts of our multi-unit restaurant group. The job will involve initiation and development of quality leads to ensure steady and consistent growth of catering sales across numerous locations. The primary responsibilities of a catering sales manager will be to solicit new catering customers through both traditional and non-traditional sales techniques including but not limited to lead generation and general grass roots marketing Other important duties will involve coordinating with store level operations ensuring the highest level of customer service and execution, cultivate an ongoing relationship once sales are developed and additionally, track all catering sales and generated customers. You will act as a liaison between clients, catering operations teams, and other internal departments, with the ultimate goal to grow catering revenue within our company and hit specific targeted sales goals. Essential Functions of the Job and Key Responsibilities: Achieve, monitor and track required Key Performance Indicators including but not limited to: number of dials and conversations per day, business to business visits, growth in Target Accounts, acquisition of new clients and organizations, and dollar value of regional book of business. Prospecting and use of account-based selling techniques and strategies to grow sales within given Target Account Create a database of knowledge of geographic territory, including top employers, key economic drivers, and specific targeted customers etc. Builds and distributed introductory baskets/bouquets to general 'boots on the ground' sales effort Develop, maintain and execute preemptive Catering Strategy to drive sales growth Achieve assigned period, quarterly and annual target revenue goals through selling activities Create proposals, assist with online and offline ordering, and support client purchases Actively drive online ordering and loyalty program sign-ups as secondary task Build and maintain positive client relationships, uncovering referral and growth opportunities Mastery and knowledge of B+D's catering offering Support clients and operating partners around providing the highest level of customer experience Build relationships with local catering teams and partner to successfully execute catering orders Work in a tribal team environment and function as an extension of executive sales team, to include, overarching sales efforts with other sales roles to prospect and reactivate clients, growing share of overall clients Demonstrates excellence in time management through use of Google Calendar, as well as, other online resources to maximize organization, strategic planning and follow-up Additional Job Functions: Attend and participate in team meetings Available to work a flexible work schedule that could include weekends and evenings Perform other job functions as directed by Leadership Required Knowledge, Skills and Competencies: Minimum 1-3 years of current sales experience Associate's Degree or higher preferred, BA/BS strongly desirable High-energy individual with a passion for sales and growing their business Experience executing defined sales plays and a high volume of calls to leads, new and active clients Successful in building sales and managing a book of clients Results-oriented individual that can work effectively with limited supervision Sense of urgency, attention to detail with strong organizational and follow-up skills Ability to effectively prioritize and multitask Strong relationship building skills, especially via remote channels Experience working in an extended sales team model preferred Excellent written and verbal communication skills Must be able to effectively work in virtual based environment Strong time management skills and follows through on commitments Holds self and others accountable to goals and expectations Represents themselves with the highest level of integrity and professionalism WHAT WE ARE LOOKING FOR: This our first direct venture into the world of catering in an organized manner. The individual we are looking for will be largely trailblazing their own way. While this comes with tremendous opportunity and flexibility, this individual will operate under a mandate to hit achievable revenue goals as a reflection of our revenue in total. We are looking for an ' intrepreneur' who not only is leaned on for their Catering Program but also a part of the broader B+D Marketing Team as a whole. It is our hope that the candidates we strongly consider to be prepared with an existing plan they would execute at B+D as an overall catering sales strategy fully equipped with a existing relationships and accounts they are coming in with prepared to utilize from day 1. SUBMITTING YOUR RESUME : Qualified candidates should email their resume with the subject line 'CATERING SALES MANAGER' to: + B+D is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status., or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled. B+D will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local laws.
Jan 18, 2020
Full time
Position SUMMARY: The catering sales manager will lead and coordinate all catering sales efforts of our multi-unit restaurant group. The job will involve initiation and development of quality leads to ensure steady and consistent growth of catering sales across numerous locations. The primary responsibilities of a catering sales manager will be to solicit new catering customers through both traditional and non-traditional sales techniques including but not limited to lead generation and general grass roots marketing Other important duties will involve coordinating with store level operations ensuring the highest level of customer service and execution, cultivate an ongoing relationship once sales are developed and additionally, track all catering sales and generated customers. You will act as a liaison between clients, catering operations teams, and other internal departments, with the ultimate goal to grow catering revenue within our company and hit specific targeted sales goals. Essential Functions of the Job and Key Responsibilities: Achieve, monitor and track required Key Performance Indicators including but not limited to: number of dials and conversations per day, business to business visits, growth in Target Accounts, acquisition of new clients and organizations, and dollar value of regional book of business. Prospecting and use of account-based selling techniques and strategies to grow sales within given Target Account Create a database of knowledge of geographic territory, including top employers, key economic drivers, and specific targeted customers etc. Builds and distributed introductory baskets/bouquets to general 'boots on the ground' sales effort Develop, maintain and execute preemptive Catering Strategy to drive sales growth Achieve assigned period, quarterly and annual target revenue goals through selling activities Create proposals, assist with online and offline ordering, and support client purchases Actively drive online ordering and loyalty program sign-ups as secondary task Build and maintain positive client relationships, uncovering referral and growth opportunities Mastery and knowledge of B+D's catering offering Support clients and operating partners around providing the highest level of customer experience Build relationships with local catering teams and partner to successfully execute catering orders Work in a tribal team environment and function as an extension of executive sales team, to include, overarching sales efforts with other sales roles to prospect and reactivate clients, growing share of overall clients Demonstrates excellence in time management through use of Google Calendar, as well as, other online resources to maximize organization, strategic planning and follow-up Additional Job Functions: Attend and participate in team meetings Available to work a flexible work schedule that could include weekends and evenings Perform other job functions as directed by Leadership Required Knowledge, Skills and Competencies: Minimum 1-3 years of current sales experience Associate's Degree or higher preferred, BA/BS strongly desirable High-energy individual with a passion for sales and growing their business Experience executing defined sales plays and a high volume of calls to leads, new and active clients Successful in building sales and managing a book of clients Results-oriented individual that can work effectively with limited supervision Sense of urgency, attention to detail with strong organizational and follow-up skills Ability to effectively prioritize and multitask Strong relationship building skills, especially via remote channels Experience working in an extended sales team model preferred Excellent written and verbal communication skills Must be able to effectively work in virtual based environment Strong time management skills and follows through on commitments Holds self and others accountable to goals and expectations Represents themselves with the highest level of integrity and professionalism WHAT WE ARE LOOKING FOR: This our first direct venture into the world of catering in an organized manner. The individual we are looking for will be largely trailblazing their own way. While this comes with tremendous opportunity and flexibility, this individual will operate under a mandate to hit achievable revenue goals as a reflection of our revenue in total. We are looking for an ' intrepreneur' who not only is leaned on for their Catering Program but also a part of the broader B+D Marketing Team as a whole. It is our hope that the candidates we strongly consider to be prepared with an existing plan they would execute at B+D as an overall catering sales strategy fully equipped with a existing relationships and accounts they are coming in with prepared to utilize from day 1. SUBMITTING YOUR RESUME : Qualified candidates should email their resume with the subject line 'CATERING SALES MANAGER' to: + B+D is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status., or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled. B+D will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local laws.
City BBQ started in Columbus in 1999 and we have now grown to 46 locations in 7 states. We now have a fantastic opportunity for a Catering Sales Manager who will be responsible for the Detroit, Toledo, and Findlay markets. The ideal candidate will be a strong relationship builder who has a track record of building sales through B2B marketing. They will be driven by their own high self expectations and integrity. Base salary, a percentage of generated sales, and mileage reimbursement are all components of the compensation package. Please send your resume in confidence today. CATERING SALES MANAGER Position Summary : The Catering Sales Manager at City Barbeque is responsible for sales development and coordination of all regional catering and outside sales events. Reports to: Regional Catering Director Key Responsibilities : · Direct Sales & business development: Creates a targeted game plan for increasing Regional Catering Sales with weddings and corporate event within a designated territory. Focuses on revenue-producing activity and maximizes selling time by dedicated 80% work time on direct Sales efforts and local marketing. This involves strategic planning, cold calling, sales presentations/meetings and effective closing sales techniques. Works closely with local catering and management teams to stay abreast of clients, trends and lead opportunities. Active involvement in networking events. Cultivates relationships with existing clients thru follow up visits and presence at key events Meets established sales goals per quarter. · Contact Management: Manages and communicates client info and ordering process thru the Customer Relationship Management (CRM) system Creates and utilizes an ongoing prospect list, in order to ensure incremental growth. Maintains daily, well- documented information in CRM, resulting in superior account service and increased revenues. Key Account Management: Manages existing accounts, to ensure ongoing support and repeat catering sales. Promptly follows up on all customer calls and requests in an efficient and expedient manner. · Ordering Logistics: Manages the catering order process from customer to Catering Operations Manager to the catering joint Ensuring order details are clearly communicated to operations producing and managing the event Tending to specialty requests and orders Represents themselves with the highest level of integrity and professionalism. Maintains a Service-focused approach, and a caring and sincere attitude at all times. Qualifications · Solid knowledge of local area is essential · Thorough experience with sales/negotiation/closing process · Must possess excellent communication skills both internally and externally · Polished and professional in demeanor and presentation with great attention to detail and the ability to react very quickly in a very fast paced and exciting dynamic environment · Talented, passionate, knowledge of food in restaurant & catering industry experience · Client focused with excellent customer service · Team players who want to be part of a winning team · Proactive with the ability to remain calm under pressure and to anticipate and support changes · Strong computer skills including Word and Excel · Must have weekend availability Compensation · Position will include a base salary plus commission % of direct sales generated by the catering sales manager within a designated territory
Jan 17, 2020
Full time
City BBQ started in Columbus in 1999 and we have now grown to 46 locations in 7 states. We now have a fantastic opportunity for a Catering Sales Manager who will be responsible for the Detroit, Toledo, and Findlay markets. The ideal candidate will be a strong relationship builder who has a track record of building sales through B2B marketing. They will be driven by their own high self expectations and integrity. Base salary, a percentage of generated sales, and mileage reimbursement are all components of the compensation package. Please send your resume in confidence today. CATERING SALES MANAGER Position Summary : The Catering Sales Manager at City Barbeque is responsible for sales development and coordination of all regional catering and outside sales events. Reports to: Regional Catering Director Key Responsibilities : · Direct Sales & business development: Creates a targeted game plan for increasing Regional Catering Sales with weddings and corporate event within a designated territory. Focuses on revenue-producing activity and maximizes selling time by dedicated 80% work time on direct Sales efforts and local marketing. This involves strategic planning, cold calling, sales presentations/meetings and effective closing sales techniques. Works closely with local catering and management teams to stay abreast of clients, trends and lead opportunities. Active involvement in networking events. Cultivates relationships with existing clients thru follow up visits and presence at key events Meets established sales goals per quarter. · Contact Management: Manages and communicates client info and ordering process thru the Customer Relationship Management (CRM) system Creates and utilizes an ongoing prospect list, in order to ensure incremental growth. Maintains daily, well- documented information in CRM, resulting in superior account service and increased revenues. Key Account Management: Manages existing accounts, to ensure ongoing support and repeat catering sales. Promptly follows up on all customer calls and requests in an efficient and expedient manner. · Ordering Logistics: Manages the catering order process from customer to Catering Operations Manager to the catering joint Ensuring order details are clearly communicated to operations producing and managing the event Tending to specialty requests and orders Represents themselves with the highest level of integrity and professionalism. Maintains a Service-focused approach, and a caring and sincere attitude at all times. Qualifications · Solid knowledge of local area is essential · Thorough experience with sales/negotiation/closing process · Must possess excellent communication skills both internally and externally · Polished and professional in demeanor and presentation with great attention to detail and the ability to react very quickly in a very fast paced and exciting dynamic environment · Talented, passionate, knowledge of food in restaurant & catering industry experience · Client focused with excellent customer service · Team players who want to be part of a winning team · Proactive with the ability to remain calm under pressure and to anticipate and support changes · Strong computer skills including Word and Excel · Must have weekend availability Compensation · Position will include a base salary plus commission % of direct sales generated by the catering sales manager within a designated territory
Job Description We are seeking a Group Sales Manager to specialize in capturing market-share within the pharmaceutical & biotech markets for our 337-room full-service, AAA Four Diamond resort and golf club located in Brewster, MA. This is active selling role and both client and property visits are required to be successful in this role. Remote capacity is a reality for the right candidate if results are being delivered! Our Group Sales Manager will be responsible for generating room, food & beverage and ancillary revenues for the hotel that are derived from group bookings. Requirements of Sales Manager position include: · Minimum of 3-5 years of Group Sales experience, with a strong knowledge of the local Massachusetts and Northeast markets is preferred, specific experience handling the Pharmaceutical & Biotech Markets · Strong negotiation, written, oral and presentation skills · Proven track record in soliciting, penetrating and developing unique market segments · Ability to exceed personal revenue goals · Extensive client solicitation required for business opportunities and market development · Ability to travel for sales calls, feeder market sales trips including representation at local or national tradeshows. · Flexibility in location; either based in Brewster sales office or in the regional sales office in Boston. For candidates based in Boston, one must have the ability to work a minimum of one-day per week on property in Brewster, Massachusetts. Essential Functions: · Sales experience with pharmaceutical & biotech markets is required in this role, as the roles is specific to selling and marketing to these verticals · Ability to penetrate and maintain specified local, domestic or international markets · Develop and implement strategic action plans to achieve hotel's financial room revenue goals · Ensure customer satisfaction · Ability to compete for market share from our competitor's · Effectively communicate with General Manager, Director of Revenue and Director of Sales & Marketing to review opportunities that financially impact hotel's revenue goals. · Conduct site inspections and appropriate hotel entertainment of clients on a weekly basis. · Actively cross sell conference, catering and restaurant facilities when dealing with prospective and existing clients; include group, catering, and applicable hotel literature with each personal sales call. · Assist Sales Team in achieving monthly team goals for rooms, rate and revenues EDUCATION: Bachelor's Degree from an accredited university and/or college is strongly preferred for this position. Benefits and Salary Ø Excellent Compensation Package including Benefits, Bonus, Salary, 401K, Ø Salary DOE
Jan 18, 2020
Full time
Job Description We are seeking a Group Sales Manager to specialize in capturing market-share within the pharmaceutical & biotech markets for our 337-room full-service, AAA Four Diamond resort and golf club located in Brewster, MA. This is active selling role and both client and property visits are required to be successful in this role. Remote capacity is a reality for the right candidate if results are being delivered! Our Group Sales Manager will be responsible for generating room, food & beverage and ancillary revenues for the hotel that are derived from group bookings. Requirements of Sales Manager position include: · Minimum of 3-5 years of Group Sales experience, with a strong knowledge of the local Massachusetts and Northeast markets is preferred, specific experience handling the Pharmaceutical & Biotech Markets · Strong negotiation, written, oral and presentation skills · Proven track record in soliciting, penetrating and developing unique market segments · Ability to exceed personal revenue goals · Extensive client solicitation required for business opportunities and market development · Ability to travel for sales calls, feeder market sales trips including representation at local or national tradeshows. · Flexibility in location; either based in Brewster sales office or in the regional sales office in Boston. For candidates based in Boston, one must have the ability to work a minimum of one-day per week on property in Brewster, Massachusetts. Essential Functions: · Sales experience with pharmaceutical & biotech markets is required in this role, as the roles is specific to selling and marketing to these verticals · Ability to penetrate and maintain specified local, domestic or international markets · Develop and implement strategic action plans to achieve hotel's financial room revenue goals · Ensure customer satisfaction · Ability to compete for market share from our competitor's · Effectively communicate with General Manager, Director of Revenue and Director of Sales & Marketing to review opportunities that financially impact hotel's revenue goals. · Conduct site inspections and appropriate hotel entertainment of clients on a weekly basis. · Actively cross sell conference, catering and restaurant facilities when dealing with prospective and existing clients; include group, catering, and applicable hotel literature with each personal sales call. · Assist Sales Team in achieving monthly team goals for rooms, rate and revenues EDUCATION: Bachelor's Degree from an accredited university and/or college is strongly preferred for this position. Benefits and Salary Ø Excellent Compensation Package including Benefits, Bonus, Salary, 401K, Ø Salary DOE
Ocean Properties Hotels, Resorts and Affiliates
Portsmouth, NH 03801, USA
Ocean Properties Hotels, Resorts & Affiliates has an immediate opening for a highly-motivated, enthusiastic, and detail-oriented individual to sell the greater Portland and National market for 5 hotels & resorts in Maine. This unique individual must possess excellent organizational and communication skills, be aggressive in targeting new business, and exceed established goals for their market. The Area Sales Manager will be responsible for actively strategizing and closing on each business opportunity to maximize revenue. Overall Job Description: Respond to all phone & electronic group opportunities within company standards Ensure all business booked is within hotel parameters Create proposals, contracts, and other documents as required. Manages and maintain account files. Build and strengthen relationships with new and existing clients via outside calls, solicitations, and cold calls. This position requires both reactive and proactive initiatives. Understand the overall market for each hotel, competitors' strengths and weaknesses, economic trends, supply and demand, etc. Manages time effectively between the regional sales office, visits to the hotels, and sales calls. Understand the overall market for each hotel, competitors' strengths and weaknesses, economic trends, supply and demand, and know how to sell against your competition. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Develop and maintain good relationships with officials and representatives of local community/chamber groups Attend out of town tradeshows and conventions as needed Effectively use sales resources and administrative/support staff. Qualifications : Minimum of 3-5 years of successful experience in proactive hotel group sales and the ability to qualify and effectively closer business. Experience selling the Association segment. Resort experience is preferred. Strong communication skills, written and verbal Strong customer service and problem solving skills Professional demeanor Exceptional detail in follow-up & organization Work well both independently and with a team Strong computer skills: Microsoft programs, Amadeus Advanced Sales & Catering (Delphi FDC) and/or CI/TY experience preferred Must be willing to travel to the hotels on an as need basis including some overnight stays Experience making proactive calls to include solicitations & cold calls
Jan 18, 2020
Full time
Ocean Properties Hotels, Resorts & Affiliates has an immediate opening for a highly-motivated, enthusiastic, and detail-oriented individual to sell the greater Portland and National market for 5 hotels & resorts in Maine. This unique individual must possess excellent organizational and communication skills, be aggressive in targeting new business, and exceed established goals for their market. The Area Sales Manager will be responsible for actively strategizing and closing on each business opportunity to maximize revenue. Overall Job Description: Respond to all phone & electronic group opportunities within company standards Ensure all business booked is within hotel parameters Create proposals, contracts, and other documents as required. Manages and maintain account files. Build and strengthen relationships with new and existing clients via outside calls, solicitations, and cold calls. This position requires both reactive and proactive initiatives. Understand the overall market for each hotel, competitors' strengths and weaknesses, economic trends, supply and demand, etc. Manages time effectively between the regional sales office, visits to the hotels, and sales calls. Understand the overall market for each hotel, competitors' strengths and weaknesses, economic trends, supply and demand, and know how to sell against your competition. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Develop and maintain good relationships with officials and representatives of local community/chamber groups Attend out of town tradeshows and conventions as needed Effectively use sales resources and administrative/support staff. Qualifications : Minimum of 3-5 years of successful experience in proactive hotel group sales and the ability to qualify and effectively closer business. Experience selling the Association segment. Resort experience is preferred. Strong communication skills, written and verbal Strong customer service and problem solving skills Professional demeanor Exceptional detail in follow-up & organization Work well both independently and with a team Strong computer skills: Microsoft programs, Amadeus Advanced Sales & Catering (Delphi FDC) and/or CI/TY experience preferred Must be willing to travel to the hotels on an as need basis including some overnight stays Experience making proactive calls to include solicitations & cold calls
Regional Operations Manager Major Function: The Regional Operations Manager will be responsible for the overall operations of the hotel properties within their portfolio, which includes responsibility for the overall results from the development and execution of strategies that will support, strengthen and grow the hotel and restaurant operations, as well as comply with brand policies and standards. The Regional Operations Manager directly oversees the General Managers within their portfolio, as well as indirectly supervises the property level staff members to meet and exceed the strategic goals of the organization. In a full-service environment or Select-service , the Regional Operations Manager is responsible for overseeing all property operations, with an emphasis on Revenue Mgmt, Guest Satisfaction, Employee retention, Sales, Marketing, F&B and overall Quality and Service of the property. Although the position is based in Williamsburg, VA, extensive travel is required. Approximately 80% of your time will be at your hotels and the remaining 20% at the office. ESSENTIAL DUTIES & RESPONSIBILITIES Supervise a portfolio of hotels. Hands-on position that guides hotels in improving service standards, increasing profit, reducing costs and maintaining franchisor brand standards. Interview, Select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand and hotel standards and consistent with HMP Properties Core Values. Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Be actively involved in sales and revenue management strategies. Manages the Business Plan and operating budget process. Administers company policy and procedures by directing and coordinating activities with established goals, objectives, and policy. Responsible for mentoring, motivating direct reports to help them best manage their current responsibilities and help them grow to attain their future goals. Manage the Human Resources of the Hotel to attract, retain and motivate team-members. Coach and counsel, conduct performance and salary reviews, resolve problems, provide clear and open communications, discipline and terminate, as appropriate. Be a successful leader and an effective communicator in a corporate or regional roll with measurable results in team-member satisfaction, all key financial areas, revenue generation, sales and catering, and guest satisfaction. Effectively handle multiple tasks and adapt to changes in procedures. Effectively work in a team-oriented atmosphere. Understand Profit and Loss statements, budgets, accounts receivable, accounts payable, payroll, bank deposits, inventories and general accounting procedures. Be Self-motivated and demonstrated willingness to take initiative to improve operations at properties within portfolio. Travel frequently and for extended periods of time. Assist GM in preparation of forecasts and reports and assist in their development. Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, tax postings Oversee and ensure internal audit standards are met. Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and topline revenues REQUIRED SKILLS Must demonstrate a high sense of urgency, hands -on, "whatever it takes" leadership style. Must possess and demonstrate excellent analytical, proactive problem solving, and customer service skills. Must possess and demonstrate good integrity and business judgment, team orientation, goal orientation, with high personal productivity skills. Use effective Time management and organizational skills to be able to coordinate schedules to meet required deadlines. Demonstrated leadership skills including creating constructive development plans with a strong ability to hold direct reports accountable. Have excellent communication skills with owners, associates and guests; approachable, motivational, and a positive personality. Ability to present information in a professional manner, that is easy for individuals to understand and comprehend. Ability to interact effectively with all levels of personnel. Must be able to multi-task follow through and re-prioritize well to meet deadlines. Work well under pressure Good decision-making ability/skill. That is to say that the manager must possess the ability to make good decisions in little or no time; this is basically because he/she is the link between top management and the hotels individual managers Good analytical skills are required for tackling problems that may come up on a daily basis Good communication skills are also of great importance for this role, in a bid to pass messages/information across all frontiers to ensure quality delivery in the company Ability to work as part of a team is very important because a good ROM will work with a lot of people to be able to achieve required results; that is to say that he/she cannot basically do it alone Excellent leadership skill is required of every ROM. He/she has to be able to motivate employees at all times Time management skill is also very necessary for the ROM job in order to be able to beat deadlines and display efficiency · EDUCATION and/or EXPERIENCE: A Bachelor's degree in Hotel Management, Business Management or in any closely related field 5-10 years industry relevant experience. 5 years of experience as a hotel general manager is preferred. Multi-Unit Experience is a plus. SALARY: Base Salary of $85k- $95k plus bonus potential.
Jan 17, 2020
Full time
Regional Operations Manager Major Function: The Regional Operations Manager will be responsible for the overall operations of the hotel properties within their portfolio, which includes responsibility for the overall results from the development and execution of strategies that will support, strengthen and grow the hotel and restaurant operations, as well as comply with brand policies and standards. The Regional Operations Manager directly oversees the General Managers within their portfolio, as well as indirectly supervises the property level staff members to meet and exceed the strategic goals of the organization. In a full-service environment or Select-service , the Regional Operations Manager is responsible for overseeing all property operations, with an emphasis on Revenue Mgmt, Guest Satisfaction, Employee retention, Sales, Marketing, F&B and overall Quality and Service of the property. Although the position is based in Williamsburg, VA, extensive travel is required. Approximately 80% of your time will be at your hotels and the remaining 20% at the office. ESSENTIAL DUTIES & RESPONSIBILITIES Supervise a portfolio of hotels. Hands-on position that guides hotels in improving service standards, increasing profit, reducing costs and maintaining franchisor brand standards. Interview, Select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand and hotel standards and consistent with HMP Properties Core Values. Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Be actively involved in sales and revenue management strategies. Manages the Business Plan and operating budget process. Administers company policy and procedures by directing and coordinating activities with established goals, objectives, and policy. Responsible for mentoring, motivating direct reports to help them best manage their current responsibilities and help them grow to attain their future goals. Manage the Human Resources of the Hotel to attract, retain and motivate team-members. Coach and counsel, conduct performance and salary reviews, resolve problems, provide clear and open communications, discipline and terminate, as appropriate. Be a successful leader and an effective communicator in a corporate or regional roll with measurable results in team-member satisfaction, all key financial areas, revenue generation, sales and catering, and guest satisfaction. Effectively handle multiple tasks and adapt to changes in procedures. Effectively work in a team-oriented atmosphere. Understand Profit and Loss statements, budgets, accounts receivable, accounts payable, payroll, bank deposits, inventories and general accounting procedures. Be Self-motivated and demonstrated willingness to take initiative to improve operations at properties within portfolio. Travel frequently and for extended periods of time. Assist GM in preparation of forecasts and reports and assist in their development. Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, tax postings Oversee and ensure internal audit standards are met. Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and topline revenues REQUIRED SKILLS Must demonstrate a high sense of urgency, hands -on, "whatever it takes" leadership style. Must possess and demonstrate excellent analytical, proactive problem solving, and customer service skills. Must possess and demonstrate good integrity and business judgment, team orientation, goal orientation, with high personal productivity skills. Use effective Time management and organizational skills to be able to coordinate schedules to meet required deadlines. Demonstrated leadership skills including creating constructive development plans with a strong ability to hold direct reports accountable. Have excellent communication skills with owners, associates and guests; approachable, motivational, and a positive personality. Ability to present information in a professional manner, that is easy for individuals to understand and comprehend. Ability to interact effectively with all levels of personnel. Must be able to multi-task follow through and re-prioritize well to meet deadlines. Work well under pressure Good decision-making ability/skill. That is to say that the manager must possess the ability to make good decisions in little or no time; this is basically because he/she is the link between top management and the hotels individual managers Good analytical skills are required for tackling problems that may come up on a daily basis Good communication skills are also of great importance for this role, in a bid to pass messages/information across all frontiers to ensure quality delivery in the company Ability to work as part of a team is very important because a good ROM will work with a lot of people to be able to achieve required results; that is to say that he/she cannot basically do it alone Excellent leadership skill is required of every ROM. He/she has to be able to motivate employees at all times Time management skill is also very necessary for the ROM job in order to be able to beat deadlines and display efficiency · EDUCATION and/or EXPERIENCE: A Bachelor's degree in Hotel Management, Business Management or in any closely related field 5-10 years industry relevant experience. 5 years of experience as a hotel general manager is preferred. Multi-Unit Experience is a plus. SALARY: Base Salary of $85k- $95k plus bonus potential.
JW Marriott Savannah Plant Riverside District
Savannah, GA, USA
JW Marriott Savannah Plant Riverside District is set to transform Savannah's historic riverfront into a vibrant new entertainment destination inviting guests and visitors to experience incredible dining between 12+ outlets, live music and concerts, high-end shopping and inspired hotel stays. The JW Marriott Savannah will offer 419 beautifully appointed guest rooms and suites for couples, families, business guests and groups looking for inspiration, and discerning travelers with an appetite for something different. JW Marriott Savannah offers a work experience unlike any other-where pursuing your passion is not only welcomed, it's actively encouraged. We're seeking over 700 new associates to fill positions in entertainment, hospitality and other specialty services at Plant Riverside District. You will have access to ELITE Benefits/Perks such as: •Hotel Stay and Food/Beverage discounts at Marriott Hotels Worldwide for you and your family/friends •Free Employee Meals •We are all friends here! Refer your friends and get a Bonus up to $2000 if they are hired! •Largest Hospitality Employer in Savannah - growth opportunities are unlimited! •20% Discount at all Kessler restaurants, Art Galleries, and Spas •Start early with your Retirement Plan! 401K match up to 6% - goes into effect after 3 months •Health Insurance Plans as low as $22/week! •Stay Healthy! Kessler Wellness Challenge - promotes healthy lifestyle with discounts at gyms and giveaways •Discounted Bus Passes •We care about your Fur Babies too! We provide discounted Pet Insurance! • 23 days of Paid Time Off (PTO)/year - start accruing right away! •Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year! •"Tickets at Work" discounts, special access to theme parks and more! •Recognition Program with amazing prizes! •Tuition Reimbursement and Professional Certification Assistance •Company paid Basic Life Insurance $10,000 Summary: The DOSM is responsible for overseeing Sales and Marketing to optimize revenue opportunities for the properties they oversee. Supervisory Responsibilities: Group Sales Catering Sales Event Service Management Dotted-line Bqt Mgr - standard protocol enforcement Property Marketing Manager Sales Admin Direct Reports: Associate Director of Catering Associate Director of Sales Senior Group Sales Manager Catering Sales Manager Executive Meeting Manager Event Service Manager Sales Admin Property Marketing Manager Essential Duties / Tasks / Responsibilities: MARKETING Development of strategic marketing initiatives that leverages the marketing engine of the brands. Collaborates with Corporate and Brand Marketing on the concept creation and execution of all print and digital marketing and sales collateral materials such as brochures, advertising, digital, photography, etc. Collaborates with Corporate and Brand Marketing on property marketing plans including media plans and social media strategy Collaborates with Corporate and Brand PR on all PR opportunities within the region Tracks and maintains inventory of regional marketing materials Work cooperatively between PR and Marketing to establish strategic goals for attaining budgets. Reports on ROI of all brand and group marketing strategies. Maintain CVENT profile to include need dates, promotions, photography, etc. Approve all creative through Marketing Agency as well as Property Marketing Manager NATIONAL SALES: Grow market share and account acquisition. Achieve the annual revenue goals and key performance indicators as budgeted. Understand and develop insights and feedback on company's position, progress and success in achieving established service and performance targets. Maintain accurate and comprehensive competitive intelligence by developing and cultivating good relationships with senior executives from other hotels, industry contacts, GSO/NSO's and key customers. Explore & research the feeder markets for cross-brand sales opportunities & contractual relationships. Develop and deploy qualified leads to all on Savannah properties and sales teams, keep the pipeline full to enable all properties meet and exceed their budgeted sales goals. Be the Kessler Brand and ensure the phones are ringing with qualified leads and keenly understand the needs and business footprint of each hotel and the destination in which they sit to provide optimal lead conversion for all sales teams. Provide partnership consulting between the client and sales teams to ensure every lead is responded to in the time frame requested and every angle of the RFP is explored to win the business. Develop & manage a sales portfolio that addresses business needs of our Savannah Hotels to include the West Coast and North East Markets. SALES LEADERSHIP: Lead the revenue strategy assuring that each property is taking the "right mix" of business to maximize the high demand periods and lay in the base required for the distressed periods. Monitor revenue pace of Sales and Catering and lead the Team in meeting and exceeding budgeted revenues. Formulate Team sales travel for the year through collaboration with the VP of National Sales - identifying travel needs based on feeder markets. Direct, organize and supervise departmental activities including, but not limited to, prospecting and qualifying potential leads, soliciting viable leads, and preparing and presenting written proposals/contracts and oral presentations. Direct and develop team member's performance to include, but not limited to, providing supervision and professional development, scheduling, coaching and counseling, timely evaluations, improving performance and delivering recognition and reward. Recruit, interview and onboard new team members. Assist in compiling sales forecasts and budgets, collect and report sales data and manage the department budget. Develop target lists and action plans for account solicitation; assist in assignment and distribution of leads and inquiries. Conduct tours of property to meeting planners and other potential customers while informing of all hotel services available; entertain customers on property during site inspections, pre-planning trips, and program operation when appropriate. Complete required site forms to alert the hotel of site tours in advance. . Participate in hotel executive committee meetings weekly. Develop and maintain relationships with competitive set and actively participate in community organizations and professional associations to maintain visibility and market share. Excellent knowledge of the hotel's surroundings including the history, culture and points of interest. Qualify incoming leads, send proposals, contracts and addendums when needed to negotiate group business using marketing and sales resources. Monthly review and support to team members in creating and achieving quarterly sales goals. Analyze competition, market trends and customer needs to continually assess the productivity against established goals and budgets. Analyze historical, current and future hotel performance to capture the maximum amount of revenue and meet/exceed his/her individual sales goals and sales budget. Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery and outlets. Track monthly production towards quarterly sales goals set forth by management using required documentation. Competently utilizes the required systems/equipment and platforms to effectively evaluate availability, profitability and track the progress of groups from proposal through execution. Participate in monthly revenue meetings to stay abreast of strategies and to assist in making decisions for the benefit of the hotel. Conduct weekly department meeting to review group and catering pace, systems reports, company/department updates. Actively participate in all sales/operational meetings Develop and maintain a working relationship with national franchised brands. Knowledge of all Kessler Collection hotels to effectively cross-sell. Complete required reporting and documentation. Use logic, integrity and sound judgment when making business decisions by considering the big picture, operational needs and impact on other departments. Conduct monthly one on one's with team members to provide support, leadership and direction. Perform other duties assigned to meet business needs. Conduct daily business review meeting with sales team to review current prospects, site tours, and previous day's business activity. Experience / Education / Certifications: Bachelor's degree - preferred Hospitality or related industry experience - required Previous sales experience - required Valid Driver's License - required Knowledgeable of Top-Accounts for the Hotel - required Work Environment / Physical Demands: The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job..... click apply for full job details
Jan 18, 2020
Full time
JW Marriott Savannah Plant Riverside District is set to transform Savannah's historic riverfront into a vibrant new entertainment destination inviting guests and visitors to experience incredible dining between 12+ outlets, live music and concerts, high-end shopping and inspired hotel stays. The JW Marriott Savannah will offer 419 beautifully appointed guest rooms and suites for couples, families, business guests and groups looking for inspiration, and discerning travelers with an appetite for something different. JW Marriott Savannah offers a work experience unlike any other-where pursuing your passion is not only welcomed, it's actively encouraged. We're seeking over 700 new associates to fill positions in entertainment, hospitality and other specialty services at Plant Riverside District. You will have access to ELITE Benefits/Perks such as: •Hotel Stay and Food/Beverage discounts at Marriott Hotels Worldwide for you and your family/friends •Free Employee Meals •We are all friends here! Refer your friends and get a Bonus up to $2000 if they are hired! •Largest Hospitality Employer in Savannah - growth opportunities are unlimited! •20% Discount at all Kessler restaurants, Art Galleries, and Spas •Start early with your Retirement Plan! 401K match up to 6% - goes into effect after 3 months •Health Insurance Plans as low as $22/week! •Stay Healthy! Kessler Wellness Challenge - promotes healthy lifestyle with discounts at gyms and giveaways •Discounted Bus Passes •We care about your Fur Babies too! We provide discounted Pet Insurance! • 23 days of Paid Time Off (PTO)/year - start accruing right away! •Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year! •"Tickets at Work" discounts, special access to theme parks and more! •Recognition Program with amazing prizes! •Tuition Reimbursement and Professional Certification Assistance •Company paid Basic Life Insurance $10,000 Summary: The DOSM is responsible for overseeing Sales and Marketing to optimize revenue opportunities for the properties they oversee. Supervisory Responsibilities: Group Sales Catering Sales Event Service Management Dotted-line Bqt Mgr - standard protocol enforcement Property Marketing Manager Sales Admin Direct Reports: Associate Director of Catering Associate Director of Sales Senior Group Sales Manager Catering Sales Manager Executive Meeting Manager Event Service Manager Sales Admin Property Marketing Manager Essential Duties / Tasks / Responsibilities: MARKETING Development of strategic marketing initiatives that leverages the marketing engine of the brands. Collaborates with Corporate and Brand Marketing on the concept creation and execution of all print and digital marketing and sales collateral materials such as brochures, advertising, digital, photography, etc. Collaborates with Corporate and Brand Marketing on property marketing plans including media plans and social media strategy Collaborates with Corporate and Brand PR on all PR opportunities within the region Tracks and maintains inventory of regional marketing materials Work cooperatively between PR and Marketing to establish strategic goals for attaining budgets. Reports on ROI of all brand and group marketing strategies. Maintain CVENT profile to include need dates, promotions, photography, etc. Approve all creative through Marketing Agency as well as Property Marketing Manager NATIONAL SALES: Grow market share and account acquisition. Achieve the annual revenue goals and key performance indicators as budgeted. Understand and develop insights and feedback on company's position, progress and success in achieving established service and performance targets. Maintain accurate and comprehensive competitive intelligence by developing and cultivating good relationships with senior executives from other hotels, industry contacts, GSO/NSO's and key customers. Explore & research the feeder markets for cross-brand sales opportunities & contractual relationships. Develop and deploy qualified leads to all on Savannah properties and sales teams, keep the pipeline full to enable all properties meet and exceed their budgeted sales goals. Be the Kessler Brand and ensure the phones are ringing with qualified leads and keenly understand the needs and business footprint of each hotel and the destination in which they sit to provide optimal lead conversion for all sales teams. Provide partnership consulting between the client and sales teams to ensure every lead is responded to in the time frame requested and every angle of the RFP is explored to win the business. Develop & manage a sales portfolio that addresses business needs of our Savannah Hotels to include the West Coast and North East Markets. SALES LEADERSHIP: Lead the revenue strategy assuring that each property is taking the "right mix" of business to maximize the high demand periods and lay in the base required for the distressed periods. Monitor revenue pace of Sales and Catering and lead the Team in meeting and exceeding budgeted revenues. Formulate Team sales travel for the year through collaboration with the VP of National Sales - identifying travel needs based on feeder markets. Direct, organize and supervise departmental activities including, but not limited to, prospecting and qualifying potential leads, soliciting viable leads, and preparing and presenting written proposals/contracts and oral presentations. Direct and develop team member's performance to include, but not limited to, providing supervision and professional development, scheduling, coaching and counseling, timely evaluations, improving performance and delivering recognition and reward. Recruit, interview and onboard new team members. Assist in compiling sales forecasts and budgets, collect and report sales data and manage the department budget. Develop target lists and action plans for account solicitation; assist in assignment and distribution of leads and inquiries. Conduct tours of property to meeting planners and other potential customers while informing of all hotel services available; entertain customers on property during site inspections, pre-planning trips, and program operation when appropriate. Complete required site forms to alert the hotel of site tours in advance. . Participate in hotel executive committee meetings weekly. Develop and maintain relationships with competitive set and actively participate in community organizations and professional associations to maintain visibility and market share. Excellent knowledge of the hotel's surroundings including the history, culture and points of interest. Qualify incoming leads, send proposals, contracts and addendums when needed to negotiate group business using marketing and sales resources. Monthly review and support to team members in creating and achieving quarterly sales goals. Analyze competition, market trends and customer needs to continually assess the productivity against established goals and budgets. Analyze historical, current and future hotel performance to capture the maximum amount of revenue and meet/exceed his/her individual sales goals and sales budget. Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery and outlets. Track monthly production towards quarterly sales goals set forth by management using required documentation. Competently utilizes the required systems/equipment and platforms to effectively evaluate availability, profitability and track the progress of groups from proposal through execution. Participate in monthly revenue meetings to stay abreast of strategies and to assist in making decisions for the benefit of the hotel. Conduct weekly department meeting to review group and catering pace, systems reports, company/department updates. Actively participate in all sales/operational meetings Develop and maintain a working relationship with national franchised brands. Knowledge of all Kessler Collection hotels to effectively cross-sell. Complete required reporting and documentation. Use logic, integrity and sound judgment when making business decisions by considering the big picture, operational needs and impact on other departments. Conduct monthly one on one's with team members to provide support, leadership and direction. Perform other duties assigned to meet business needs. Conduct daily business review meeting with sales team to review current prospects, site tours, and previous day's business activity. Experience / Education / Certifications: Bachelor's degree - preferred Hospitality or related industry experience - required Previous sales experience - required Valid Driver's License - required Knowledgeable of Top-Accounts for the Hotel - required Work Environment / Physical Demands: The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job..... click apply for full job details
Our Event Planners are responsible for delivering exceptional client services and will work in a team environment to make sure that we give the client everything that meets their vision. You will work on an established, passionate and dynamic team that will work together in a collaborative way to make sure that a spectacular event comes together. We have a lot to offer our clients and through your engagement, passion and suggestions the clients event will be their dream come true! The focus of the Event Planner is to sell our services, build relationships and enhance our business through exceptional client service. The EVENT PLANNER is under the supervision of the Regional Vice Presidents assigned or the location General Manager or the Vice President We look for; A minimum of (3) three full years as a salesperson in a food service delivery establishment or equivalent. High school diploma; preferably some college training in marketing, sales, communications, or related field. Qualified candidates will be ; Passionate, articulate, a natural at building relations, personable and pleasant, professional behavior and appearance, detailed in all communication, confident, motivated to succeed and meet goals, have good listening skills, able to ask the write question and suggest, organized, skilled in follow up, and observant to the client. You will; Make appointments, conduct call backs, present our services to clients, prepare proposals that give the client what they want/present upgrades and review with clients, close sales at the right time, secure deposits, finalize contract, follow up with clients for rebooks, respond to incoming voice mails and inquiries, meet with GM and team to ensure success of event, and get feedback from clients.
Jan 17, 2020
Full time
Our Event Planners are responsible for delivering exceptional client services and will work in a team environment to make sure that we give the client everything that meets their vision. You will work on an established, passionate and dynamic team that will work together in a collaborative way to make sure that a spectacular event comes together. We have a lot to offer our clients and through your engagement, passion and suggestions the clients event will be their dream come true! The focus of the Event Planner is to sell our services, build relationships and enhance our business through exceptional client service. The EVENT PLANNER is under the supervision of the Regional Vice Presidents assigned or the location General Manager or the Vice President We look for; A minimum of (3) three full years as a salesperson in a food service delivery establishment or equivalent. High school diploma; preferably some college training in marketing, sales, communications, or related field. Qualified candidates will be ; Passionate, articulate, a natural at building relations, personable and pleasant, professional behavior and appearance, detailed in all communication, confident, motivated to succeed and meet goals, have good listening skills, able to ask the write question and suggest, organized, skilled in follow up, and observant to the client. You will; Make appointments, conduct call backs, present our services to clients, prepare proposals that give the client what they want/present upgrades and review with clients, close sales at the right time, secure deposits, finalize contract, follow up with clients for rebooks, respond to incoming voice mails and inquiries, meet with GM and team to ensure success of event, and get feedback from clients.
Location: Hampton Inn Midland I-20 by Hilton | 2201 Camp Drive | Midland, TX | 79701 | Scope: Sells hotel guestrooms, catering services, and banquet facilities through researching, developing and aggressively soliciting new business and maintaining direct client contact to maximize total rooms revenues and profits. Primary Responsibilities: Establishes client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotel. Ensures that predetermined sales expectations are met or exceeded. Manage daily schedule to achieve 25% strategic administrative time and 75% tactical sales execution time. Conducts tours, answers questions for walk-in and call-in customers directing them to other sales staff members if appropriate. Develops and maintains relationships with key clients in order to produce group and/ or convention business. Documents all sales activities in a timely and accurate manner. Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirms agreements in writing and forwards document to client and affected hotel departments. Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures. Forecasts and accurately records and all bookings and cancellations. Actively participates in various industry networking groups. This includes but is not limited to attending local and regional events and conventions and developing relationships with meeting planners and decision makes for the association/government agencies. Actively participates in weekly Revenue calls. Spends a majority of time each week away from hotel conducting outside Sales calls and Sales Blitzes. Provides administrative support to the Sales team/office. Meets with F&B staff daily to review catering summary (if applicable). Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Maintains a professional image at all times through appearance and dress. Meets with planners after their event to discuss success of event, deficiencies, etc. and to re-book business. Follows company policies and procedures and is able to effectively communicate them to subordinates. Assist General Manager with operations tasks when needed/assigned. Other duties as assigned by supervisor or management Relationships: Internal: All hotel departments: To communicate client expectations. Reservations: To confirm guestroom availability. National and Regional Sales: Share leads and account and client Information. External: Guests: To provide service. Travel Agencies: To promote hotel services and generate business. Competition: To stay informed of competitive strategies and business conditions. CVB: To promote hotel services and generate business. Qualifications: Education/Experience: High School diploma or equivalent. A minimum of two years work experience in sales field is preferred. Special consideration will be given to those who exhibit exemplary performance. Skills: Interpersonal skills Sales/negotiating abilities. Attention to detail. Computer Skills. Planning and organizational abilities. Working Conditions: Will be required to work nights, weekends and holidays. Will be required to work in fast paced environment. Physical/Cognitive Activities: This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. A majority of time will be spent selling and negotiating hotel guestrooms and banquet facility, meeting space and services, therefore a significant portion of time is spent speaking, listening, thinking, and writing. A majority of time is spent conducting outside sales, therefore a significant amount of time is spent communicating and interacting with various people inside and outside of the hotel. This person will be listening and speaking to guests and staff, making quick decisions and using problem-solving skills. Reading and writing abilities are often used when communicating with the hotel outlets and outside contacts when planning services, as well as to document any sales related activity. A portion of time is spent moving about the property while conducting tours or meeting with other hotel departments. Travel is necessary in order to solicit for new business, meet potential clients and to attend conventions and trade shows. Mathematical skills, including basic math, problem solving, reasoning, negotiating, profit/loss concepts, variances and percentages are often used. This person will occasionally assist in breaking down or setting up of banquet space, or assist in food service, requiring lifting of up to 50 pounds. Organizational Structure: Reports to: Director of Sales, General Manager, or Regional Director of Sales Job title also known as: Group Rooms Sales Manager, Conference Sales Manager, DOS, Director of Sales Job Type: Full-time
Jan 14, 2020
Full time
Location: Hampton Inn Midland I-20 by Hilton | 2201 Camp Drive | Midland, TX | 79701 | Scope: Sells hotel guestrooms, catering services, and banquet facilities through researching, developing and aggressively soliciting new business and maintaining direct client contact to maximize total rooms revenues and profits. Primary Responsibilities: Establishes client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotel. Ensures that predetermined sales expectations are met or exceeded. Manage daily schedule to achieve 25% strategic administrative time and 75% tactical sales execution time. Conducts tours, answers questions for walk-in and call-in customers directing them to other sales staff members if appropriate. Develops and maintains relationships with key clients in order to produce group and/ or convention business. Documents all sales activities in a timely and accurate manner. Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirms agreements in writing and forwards document to client and affected hotel departments. Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures. Forecasts and accurately records and all bookings and cancellations. Actively participates in various industry networking groups. This includes but is not limited to attending local and regional events and conventions and developing relationships with meeting planners and decision makes for the association/government agencies. Actively participates in weekly Revenue calls. Spends a majority of time each week away from hotel conducting outside Sales calls and Sales Blitzes. Provides administrative support to the Sales team/office. Meets with F&B staff daily to review catering summary (if applicable). Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Maintains a professional image at all times through appearance and dress. Meets with planners after their event to discuss success of event, deficiencies, etc. and to re-book business. Follows company policies and procedures and is able to effectively communicate them to subordinates. Assist General Manager with operations tasks when needed/assigned. Other duties as assigned by supervisor or management Relationships: Internal: All hotel departments: To communicate client expectations. Reservations: To confirm guestroom availability. National and Regional Sales: Share leads and account and client Information. External: Guests: To provide service. Travel Agencies: To promote hotel services and generate business. Competition: To stay informed of competitive strategies and business conditions. CVB: To promote hotel services and generate business. Qualifications: Education/Experience: High School diploma or equivalent. A minimum of two years work experience in sales field is preferred. Special consideration will be given to those who exhibit exemplary performance. Skills: Interpersonal skills Sales/negotiating abilities. Attention to detail. Computer Skills. Planning and organizational abilities. Working Conditions: Will be required to work nights, weekends and holidays. Will be required to work in fast paced environment. Physical/Cognitive Activities: This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. A majority of time will be spent selling and negotiating hotel guestrooms and banquet facility, meeting space and services, therefore a significant portion of time is spent speaking, listening, thinking, and writing. A majority of time is spent conducting outside sales, therefore a significant amount of time is spent communicating and interacting with various people inside and outside of the hotel. This person will be listening and speaking to guests and staff, making quick decisions and using problem-solving skills. Reading and writing abilities are often used when communicating with the hotel outlets and outside contacts when planning services, as well as to document any sales related activity. A portion of time is spent moving about the property while conducting tours or meeting with other hotel departments. Travel is necessary in order to solicit for new business, meet potential clients and to attend conventions and trade shows. Mathematical skills, including basic math, problem solving, reasoning, negotiating, profit/loss concepts, variances and percentages are often used. This person will occasionally assist in breaking down or setting up of banquet space, or assist in food service, requiring lifting of up to 50 pounds. Organizational Structure: Reports to: Director of Sales, General Manager, or Regional Director of Sales Job title also known as: Group Rooms Sales Manager, Conference Sales Manager, DOS, Director of Sales Job Type: Full-time
As a Catering Coordinator, you will be a part of something special where you will have the opportunity to connect with our amazing customers, impact our growing business, and most importantly serve local communities across the country. Come make a difference with Panera as a Catering Coordinator today! This is a great opportunity to begin developing your skills in catering and sales, and to prepare for a potential career path in catering with Panera. Essential Duties and Responsibilities Process, prepare and deliver orders to the client. Assists in organizing a team of employees, when needed, to execute large catering orders. Providing excellent customer service by following up with customers after an order has been complete. Promptly follows up on all customer calls and requests in an efficient and expedient manner. Manages existing accounts to ensure ongoing repeat catering sales. Works closely with café teams as well as with the Regional Catering Sales Manager to uncover and pursue additional business. Creates a targeted game plan for increasing catering sales. This involves strategic planning, cold calling, presentation skills and effective closing sales techniques. Utilizes Outlook Calendar as well as other online resources to maximize organization, game plan and follow up. Ability to effectively communicate via email. Education and Experience High School degree or equivalent Excellent organization, customer service and time management skills Enthusiasm, energy and a positive attitude Work well under pressure and be able to work with a diverse group of people Proven track record of success Ability to pass a background check, have a valid driver's license and reliable transportation. Reference checks Perks for our employees: Competitive hourly rate including tips. Flexible work schedules Meal Discounts Health Benefits Development opportunities Physical Standards: Good mobility and able to multi-task Ability to lift up to 50 lbs. Ability to work well under pressure and resolve customer issues Superior cold calling and presentation skills Professional appearance and demeanor The associate is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The associate should notify Pan American Group of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the associate in this position may be required to perform other duties to meet business needs. Pan American Group LLC, reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Pan American Group, LLC may terminate employment at any time. Why Work for Pan American Group? Pan American Group is a growing franchise that offers stability, opportunity for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to his or her fullest potential.
Jan 13, 2020
Full time
As a Catering Coordinator, you will be a part of something special where you will have the opportunity to connect with our amazing customers, impact our growing business, and most importantly serve local communities across the country. Come make a difference with Panera as a Catering Coordinator today! This is a great opportunity to begin developing your skills in catering and sales, and to prepare for a potential career path in catering with Panera. Essential Duties and Responsibilities Process, prepare and deliver orders to the client. Assists in organizing a team of employees, when needed, to execute large catering orders. Providing excellent customer service by following up with customers after an order has been complete. Promptly follows up on all customer calls and requests in an efficient and expedient manner. Manages existing accounts to ensure ongoing repeat catering sales. Works closely with café teams as well as with the Regional Catering Sales Manager to uncover and pursue additional business. Creates a targeted game plan for increasing catering sales. This involves strategic planning, cold calling, presentation skills and effective closing sales techniques. Utilizes Outlook Calendar as well as other online resources to maximize organization, game plan and follow up. Ability to effectively communicate via email. Education and Experience High School degree or equivalent Excellent organization, customer service and time management skills Enthusiasm, energy and a positive attitude Work well under pressure and be able to work with a diverse group of people Proven track record of success Ability to pass a background check, have a valid driver's license and reliable transportation. Reference checks Perks for our employees: Competitive hourly rate including tips. Flexible work schedules Meal Discounts Health Benefits Development opportunities Physical Standards: Good mobility and able to multi-task Ability to lift up to 50 lbs. Ability to work well under pressure and resolve customer issues Superior cold calling and presentation skills Professional appearance and demeanor The associate is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The associate should notify Pan American Group of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the associate in this position may be required to perform other duties to meet business needs. Pan American Group LLC, reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Pan American Group, LLC may terminate employment at any time. Why Work for Pan American Group? Pan American Group is a growing franchise that offers stability, opportunity for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to his or her fullest potential.
Our Exciting Work Environment Grounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At SunTrust Park, we provide food and beverage concessions, luxury suites catering, and retail for our partner the MLB's Atlanta Braves. We're working behind the scenes and on the front lines - making each guest experience, moment and memory the best it can be. The Opportunity The Concessions Manager will be responsible for overseeing permanent stands and portable/sublet locations, as well as the vending department. Specifically: Supervise concession personnel; train employees in company procedures; schedule employees to ensure adequate staffing. Ensure concession stations are set up for each business day; direct storage, preparation and service of concession merchandise by employees. Prepare various sales and operational reports from information compiled daily; Analyze product usage, use information to determine products to be purchased and quantity to be ordered. Ensure that proper sanitation procedures are followed. We are seeking a minimum of 3-5 years of food service experience. Good working knowledge of concession procedures. Experience with inventory distribution and control. Familiar with food service equipment. Familiar with POS and Inventory systems. Strong communication, organizational skills and customer service skills. Ability to analyze data and make decisions. Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at . All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Jan 07, 2020
Full time
Our Exciting Work Environment Grounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At SunTrust Park, we provide food and beverage concessions, luxury suites catering, and retail for our partner the MLB's Atlanta Braves. We're working behind the scenes and on the front lines - making each guest experience, moment and memory the best it can be. The Opportunity The Concessions Manager will be responsible for overseeing permanent stands and portable/sublet locations, as well as the vending department. Specifically: Supervise concession personnel; train employees in company procedures; schedule employees to ensure adequate staffing. Ensure concession stations are set up for each business day; direct storage, preparation and service of concession merchandise by employees. Prepare various sales and operational reports from information compiled daily; Analyze product usage, use information to determine products to be purchased and quantity to be ordered. Ensure that proper sanitation procedures are followed. We are seeking a minimum of 3-5 years of food service experience. Good working knowledge of concession procedures. Experience with inventory distribution and control. Familiar with food service equipment. Familiar with POS and Inventory systems. Strong communication, organizational skills and customer service skills. Ability to analyze data and make decisions. Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at . All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Our Exciting Work Environment The Denver International Airport is the international gateway to the great Rocky Mountains. Delaware North Companies Travel Hospitality Services proudly operates Boulder Beer Taphouse, Red Rocks Bar, and Denver Central Market - providing care and comfort to people away from home. Whether you are working in the front or back of the house, you play an important part in putting our guests at ease from the stress of traveling. The Opportunity Under minimal direction, oversee and control an entire department operation, which may include multi-unit or large single unit, on a profitable basis. - Maintain positive client and customer relations by ensuring efficient, quality services and products - Directly manage the activities of unit management and oversee supervision of employees - Provide instruction on company policies and procedures to management and supervision and ensure proper follow-through. - Direct the activities of all shift supervisors and unit personnel as required; evaluate performance, coordinate scheduling of personnel to provide adequate staffing, instruct employees on policies procedures, duties and activities; handle disciplinary matters. - Develop and implement standards of quality and performance in all departments, in all phases of the operation by analyzing and preparing various operational reports; keep records pertaining to purchases, sales and requisitions. Use data to develop more efficient procedures. - 5+ years management experience in the food service industry, including 1+ years unit management experience. - Experience in food preparation, inventory and cost control, scheduling and purchasing. - Familiar with standard food and beverage equipment. - Management Serve Safe Certified required. We offer great benefits such as: Free RTD Eco Pass or Free Airport Parking Free meal per shift Free Uniform One week of vacation after 1 year Paid sick days earned annually Medical, Dental, Vision 401k match up to 3% Referral bonuses up to $250 per referral hired Unlimited growth potential with a global hospitality company And much more! Full on the job training will be provided with a focus on service delivery, menu knowledge and an understanding of the Delaware North story. Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at . All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Jan 04, 2020
Full time
Our Exciting Work Environment The Denver International Airport is the international gateway to the great Rocky Mountains. Delaware North Companies Travel Hospitality Services proudly operates Boulder Beer Taphouse, Red Rocks Bar, and Denver Central Market - providing care and comfort to people away from home. Whether you are working in the front or back of the house, you play an important part in putting our guests at ease from the stress of traveling. The Opportunity Under minimal direction, oversee and control an entire department operation, which may include multi-unit or large single unit, on a profitable basis. - Maintain positive client and customer relations by ensuring efficient, quality services and products - Directly manage the activities of unit management and oversee supervision of employees - Provide instruction on company policies and procedures to management and supervision and ensure proper follow-through. - Direct the activities of all shift supervisors and unit personnel as required; evaluate performance, coordinate scheduling of personnel to provide adequate staffing, instruct employees on policies procedures, duties and activities; handle disciplinary matters. - Develop and implement standards of quality and performance in all departments, in all phases of the operation by analyzing and preparing various operational reports; keep records pertaining to purchases, sales and requisitions. Use data to develop more efficient procedures. - 5+ years management experience in the food service industry, including 1+ years unit management experience. - Experience in food preparation, inventory and cost control, scheduling and purchasing. - Familiar with standard food and beverage equipment. - Management Serve Safe Certified required. We offer great benefits such as: Free RTD Eco Pass or Free Airport Parking Free meal per shift Free Uniform One week of vacation after 1 year Paid sick days earned annually Medical, Dental, Vision 401k match up to 3% Referral bonuses up to $250 per referral hired Unlimited growth potential with a global hospitality company And much more! Full on the job training will be provided with a focus on service delivery, menu knowledge and an understanding of the Delaware North story. Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at . All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
