McAlister's Deli
Lafayette, Louisiana
Key Contribution: The Assistant Manager contributes to the success of McAlister's through the direction and control of restaurant operations to ensure a positive guest experience and company profitability. The Assistant Manager's responsibility is to direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising managers and team members. Reporting Relationship: The Assistant Manager reports to the General Manager Essential Functions: Ensure a High Quality Operation Maintain Controls Manage Team Members Advocate a Team Environment Manage Personal Development Ensure a High Quality Operation Provides Team Members, Managers, and Guests with a positive experience and atmosphere. Ensures prompt, friendly service according to McAlister's guidelines. Ensures the production of high quality food on a consistent basis. Directs overall activities and performance of team members on a shift-by-shift basis. Drives positive Guest experience through a front door and floor presence and timely delivery of accurate food orders. Ensures positive Guest experience by monitoring and ensuring appropriate steps of service and delivery of the McAlister's Touch. Maintains the proper atmosphere through music and lighting levels for varying business periods. Promotes an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner. Responsible for written communications with Guests. Establishes a positive relationship with the local authorities and seek their help in managing regulatory and governance related issues. Responsible for assisting with the development of sales and marketing strategies and for implementing, advertising, and promoting campaigns. Responsible to support and implement Support Center - corporate initiatives. Maintains and inspects dining room, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Correct unsafe practices or conditions. Supervises cleaning and maintenance of equipment and arrange for repairs, contracts, and other services. Maintains restaurant cleanliness and organization for both the interior and exterior of the restaurant. Follows the standards as described in the Policy & Procedures Manual, Red Line Crisis Guide, and Operations Manual. Maintain Controls In coordination with the General Manager, reviews financial information such as sales and costs and monitors budget to ensure efficient operation and expenditures stay within budget limitations. Takes action to correct any deviations from the budget. Uses the computer for review and analysis of information. Responsible for the financial results of the restaurant. Maintains and controls restaurant assets. Monitors restaurant's on-hand inventory for waste and theft. Controls service contract; follows through on all work done, ensures proper billing and compares costs on a semi-annual basis with other purveyors. Conducts line checks to ensure product standards and specifications. Ensures adequate inventory levels that allow for Guest needs but do not tie up company assets in unneeded and costly inventory. Completes daily paperwork and projects on a timely basis. Complies with cash control policies and procedures. Ensures all managers, supervisors, and team members comply with cash control policy and procedures. Drives positive results for labor through proactive scheduling and reacting to business trends. Controls operating costs by instituting awareness through the restaurant. Manages capital expenditures within the restaurant. Conducts inventories and calculates food and beverage costs. Uses computer to facilitate collection and analysis of information. Responds to discrepancies from budgeted costs. May at times be responsible for ordering food and beverage products. May be responsible for receiving and checking orders to ensure that they adhere to company specifications. At times will direct the kitchen activities and performance of back of the house team members on a shift-by-shift basis. Responsible for submitting accurate information to the Support Center and Area Director. Manage Team Members Ensures quality recruiting and training of new team members. Hires, trains, motivates, and evaluates all Team members. Creates positive relationships with team members and managers by treating all members with respect. Minimizes turnover by responding to and resolving team member and manager issues. Supports and practices an open door policy. Implement programs to reward positive contributions. Recognizes and promotes positive performers. Coaches and counsels team members whose performance is below expectations. Develops team members. Working with the General Manager, ensures that timely performance reviews of team members are conducted. Maintains a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company training programs for team members and managers. Assures compliance with company policies, practices and procedures; communicates changes. Ensures compliance with all local, state, and federal laws, regulations, and guidelines. Advocate a Team Environment Displays, encourages, and inspires high morale and motivation in the restaurant. Assists with conducting team meetings to plan menus and related activities, plans special events, shares information, or conducts supplemental training. Communicates with other managers using the manager's log - Red Book on a daily basis. Shows daily attention, participation and sensitivity needed to establish credibility and promotes unity in the team. Holds hourly team accountable for areas of responsibility. Responds to team conflicts professionally and works towards positive resolutions. Sets a good example through attitude, involvement, and positive influence. Establishes an environment that does not permit or promote sexual or any other kinds of harassment. Ensures restaurant is staffed to avoid work load and poor morale issues. Reports employee relation issues of a sensitive nature to the Human Resources department. Works with General Manager, Area Director, and Human Resources for the positive outcome of such issues. Manage Personal Development Provides effective leadership. Demonstrates organizational skills. Complete assignments and duties on time. Develops personal goals for professional growth. Maintains a pleasant, positive, and professional attitude in the eyes of team members, management team, and Guests. Exhibits a neat and clean appearance consistent with a professional image. Executes company programs and decisions with support and commitment. Assistant Manager Qualifications: Aptitude Professional oral and written communication skills. Must be able to speak, read, write, and understand the primary language of the restaurant. Organization and time management skills. Works well under pressure.
Key Contribution: The Assistant Manager contributes to the success of McAlister's through the direction and control of restaurant operations to ensure a positive guest experience and company profitability. The Assistant Manager's responsibility is to direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising managers and team members. Reporting Relationship: The Assistant Manager reports to the General Manager Essential Functions: Ensure a High Quality Operation Maintain Controls Manage Team Members Advocate a Team Environment Manage Personal Development Ensure a High Quality Operation Provides Team Members, Managers, and Guests with a positive experience and atmosphere. Ensures prompt, friendly service according to McAlister's guidelines. Ensures the production of high quality food on a consistent basis. Directs overall activities and performance of team members on a shift-by-shift basis. Drives positive Guest experience through a front door and floor presence and timely delivery of accurate food orders. Ensures positive Guest experience by monitoring and ensuring appropriate steps of service and delivery of the McAlister's Touch. Maintains the proper atmosphere through music and lighting levels for varying business periods. Promotes an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner. Responsible for written communications with Guests. Establishes a positive relationship with the local authorities and seek their help in managing regulatory and governance related issues. Responsible for assisting with the development of sales and marketing strategies and for implementing, advertising, and promoting campaigns. Responsible to support and implement Support Center - corporate initiatives. Maintains and inspects dining room, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Correct unsafe practices or conditions. Supervises cleaning and maintenance of equipment and arrange for repairs, contracts, and other services. Maintains restaurant cleanliness and organization for both the interior and exterior of the restaurant. Follows the standards as described in the Policy & Procedures Manual, Red Line Crisis Guide, and Operations Manual. Maintain Controls In coordination with the General Manager, reviews financial information such as sales and costs and monitors budget to ensure efficient operation and expenditures stay within budget limitations. Takes action to correct any deviations from the budget. Uses the computer for review and analysis of information. Responsible for the financial results of the restaurant. Maintains and controls restaurant assets. Monitors restaurant's on-hand inventory for waste and theft. Controls service contract; follows through on all work done, ensures proper billing and compares costs on a semi-annual basis with other purveyors. Conducts line checks to ensure product standards and specifications. Ensures adequate inventory levels that allow for Guest needs but do not tie up company assets in unneeded and costly inventory. Completes daily paperwork and projects on a timely basis. Complies with cash control policies and procedures. Ensures all managers, supervisors, and team members comply with cash control policy and procedures. Drives positive results for labor through proactive scheduling and reacting to business trends. Controls operating costs by instituting awareness through the restaurant. Manages capital expenditures within the restaurant. Conducts inventories and calculates food and beverage costs. Uses computer to facilitate collection and analysis of information. Responds to discrepancies from budgeted costs. May at times be responsible for ordering food and beverage products. May be responsible for receiving and checking orders to ensure that they adhere to company specifications. At times will direct the kitchen activities and performance of back of the house team members on a shift-by-shift basis. Responsible for submitting accurate information to the Support Center and Area Director. Manage Team Members Ensures quality recruiting and training of new team members. Hires, trains, motivates, and evaluates all Team members. Creates positive relationships with team members and managers by treating all members with respect. Minimizes turnover by responding to and resolving team member and manager issues. Supports and practices an open door policy. Implement programs to reward positive contributions. Recognizes and promotes positive performers. Coaches and counsels team members whose performance is below expectations. Develops team members. Working with the General Manager, ensures that timely performance reviews of team members are conducted. Maintains a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company training programs for team members and managers. Assures compliance with company policies, practices and procedures; communicates changes. Ensures compliance with all local, state, and federal laws, regulations, and guidelines. Advocate a Team Environment Displays, encourages, and inspires high morale and motivation in the restaurant. Assists with conducting team meetings to plan menus and related activities, plans special events, shares information, or conducts supplemental training. Communicates with other managers using the manager's log - Red Book on a daily basis. Shows daily attention, participation and sensitivity needed to establish credibility and promotes unity in the team. Holds hourly team accountable for areas of responsibility. Responds to team conflicts professionally and works towards positive resolutions. Sets a good example through attitude, involvement, and positive influence. Establishes an environment that does not permit or promote sexual or any other kinds of harassment. Ensures restaurant is staffed to avoid work load and poor morale issues. Reports employee relation issues of a sensitive nature to the Human Resources department. Works with General Manager, Area Director, and Human Resources for the positive outcome of such issues. Manage Personal Development Provides effective leadership. Demonstrates organizational skills. Complete assignments and duties on time. Develops personal goals for professional growth. Maintains a pleasant, positive, and professional attitude in the eyes of team members, management team, and Guests. Exhibits a neat and clean appearance consistent with a professional image. Executes company programs and decisions with support and commitment. Assistant Manager Qualifications: Aptitude Professional oral and written communication skills. Must be able to speak, read, write, and understand the primary language of the restaurant. Organization and time management skills. Works well under pressure.
Applebee's Grill & Bar
Lafayette, Louisiana
Big River Restaurants owns 39 Applebee's restaurants in the Greater Saint Louis and Lousiana areas. Our mission is to empower our people, recognize our success and exceed our own expectations and those of our guest. We have 5 company values: passion, integrity, respect, connect, and own it.You are applying for work with a franchisee of Applebee's, not Applebee's Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Big River Restaurants - Now Hiring Servers!What do you seek in your career path? An opportunity for growth? A chance to succeed? A fun, exciting social environment? Blending all of these together is the difference between a good job and a great career. At Applebee's You'll discover a balance between work life and personal life, as well as a wealth of benefits for your health, future, family and happiness.We strive to encourage, enrich and celebrate our associates every day. Why? It's simple - we found it's the best way to help people reach their potential. It all starts with our inclusive culture, which welcomes and embraces our collective differences...and the strengths these differences create.Additional InfoPrimary Responsibilities: To serve food, drinks, and to accommodate guests' needs in a courteous and timely manner following Applebee's Ten Basic Service Steps.Specific Functions and Duties:Delivers food and drinks to guests using Applebee's team delivery system.Greet guests, answers questions, makes suggestions regarding food, drinks, and service.Interacts verbally with all guests creating a friendly and upbeat atmosphere.Relays orders to service bar and kitchen via the point-of-sale computerized register system.Observes guests and responds to any additional requests.Presents guest check to each table and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure.Participates in the clearing and resetting of dining room tables. Ability to wipe down table tops, table legs, pick up debris off of the floor and wipe down booth seats in all areas of the restaurant. Transports plates, glasses and baskets to and from dining room, service bar, and the kitchen about 30 times per shift. Reading, writing, basic math and verbal communication skills required. Mobility required during the entire shift. Other duties as needed. OUR VALUESPassion - We share a passion for achieving excellence and find the fun in doing it.Integrity - Integrity is our compass, we choose to do what's right over what's popular.Connect - We believe that connection to our communities and to our team drives pride.Respect - We respect each others point of view, even when we disagree.Own It - We own our actions, our impact and our results.Our Team empowers our people, we recognize our success, we will exceed our expectations and those of our guests.Benefits:We offer a wide variety of employee benefits raging from: Health Care Insurance, Disability Insurance, Life Insurance, 401k, Flexible Compensation, and Paid Leave. We offer many opportunities to grow within the company. We work with you to provide you with a schedule that fits your needs.Must be 18 years or older * Reliable transportation * Reading, writing, basic math and verbal communication skills required. * Mobility required during the entire shift. * Ability to wipe down table tops, table legs, pick up debris off of the floor and wipe down booth seats in all areas of the restaurant. * Previous customer service experience an asset * Previous serving experience preferred * Flexible schedule
Big River Restaurants owns 39 Applebee's restaurants in the Greater Saint Louis and Lousiana areas. Our mission is to empower our people, recognize our success and exceed our own expectations and those of our guest. We have 5 company values: passion, integrity, respect, connect, and own it.You are applying for work with a franchisee of Applebee's, not Applebee's Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Big River Restaurants - Now Hiring Servers!What do you seek in your career path? An opportunity for growth? A chance to succeed? A fun, exciting social environment? Blending all of these together is the difference between a good job and a great career. At Applebee's You'll discover a balance between work life and personal life, as well as a wealth of benefits for your health, future, family and happiness.We strive to encourage, enrich and celebrate our associates every day. Why? It's simple - we found it's the best way to help people reach their potential. It all starts with our inclusive culture, which welcomes and embraces our collective differences...and the strengths these differences create.Additional InfoPrimary Responsibilities: To serve food, drinks, and to accommodate guests' needs in a courteous and timely manner following Applebee's Ten Basic Service Steps.Specific Functions and Duties:Delivers food and drinks to guests using Applebee's team delivery system.Greet guests, answers questions, makes suggestions regarding food, drinks, and service.Interacts verbally with all guests creating a friendly and upbeat atmosphere.Relays orders to service bar and kitchen via the point-of-sale computerized register system.Observes guests and responds to any additional requests.Presents guest check to each table and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure.Participates in the clearing and resetting of dining room tables. Ability to wipe down table tops, table legs, pick up debris off of the floor and wipe down booth seats in all areas of the restaurant. Transports plates, glasses and baskets to and from dining room, service bar, and the kitchen about 30 times per shift. Reading, writing, basic math and verbal communication skills required. Mobility required during the entire shift. Other duties as needed. OUR VALUESPassion - We share a passion for achieving excellence and find the fun in doing it.Integrity - Integrity is our compass, we choose to do what's right over what's popular.Connect - We believe that connection to our communities and to our team drives pride.Respect - We respect each others point of view, even when we disagree.Own It - We own our actions, our impact and our results.Our Team empowers our people, we recognize our success, we will exceed our expectations and those of our guests.Benefits:We offer a wide variety of employee benefits raging from: Health Care Insurance, Disability Insurance, Life Insurance, 401k, Flexible Compensation, and Paid Leave. We offer many opportunities to grow within the company. We work with you to provide you with a schedule that fits your needs.Must be 18 years or older * Reliable transportation * Reading, writing, basic math and verbal communication skills required. * Mobility required during the entire shift. * Ability to wipe down table tops, table legs, pick up debris off of the floor and wipe down booth seats in all areas of the restaurant. * Previous customer service experience an asset * Previous serving experience preferred * Flexible schedule
