5 jobs found

Be a Part of the Fiesta...Come Join The Pollo Nation!You will need an email account click here to create one if you do not currently have one: Create Email AccountWhen you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able toview your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special characterJOB TITLE:General ManagerSUMMARY:Responsible for achieving the restaurants annual sales and profit plan. Directs the daily operation and maintenance of a single assigned restaurant in accordance with established policies and procedures. Operates in accordance with prescribed policies and practices. Recruits and trains staff.In accordance with the goals of the company, they are responsible for managing all aspects of their restaurant including, but not limited to: restaurant operations, financial performance, management/staff development, customer satisfaction, quality standards, sales & marketing, and general communications with employees, vendors, customers, and corporate support staff.ESSENTIAL DUTIES AND RESPONSIBILITIES:Ensures the restaurant is accountable for the successful execution of all quality operating systems.Evaluates the performance and submits wage increases for hourly team members. Reviews the evaluations submitted by Assistant Manager. Initiates disciplinary action and/or termination for hourly team members; responsible for reviewing discipline issued by Assistant Manager for consistency and legal compliance. Initiates disciplinary action and makes recommendation for termination of assistant managers. Responsible for store Profit and Loss statement.Supervise and direct subordinate staff (Assistant Manager and hourly team members) to assure guests are treated promptly and courteously; products are prepared as specified in both quality and quantity and the restaurant is maintained properly. Adherence to all standards for food safety and sanitation and make sure restaurant is maintained in clean and attractive manner.Responsible for the recruitment, hiring, orientation and training for Assistant Manager, Shift/Team Leaders as well as all hourly team members. Establish and maintain staffing levels through effective planning, which will help ensure the efficient operation of the restaurant in accordance with company policy and the respective state and federal laws.Ensures proper execution of all accounting functions and complies with internal audit guidelines (i.e. checks signed on a timely basis, proper invoice coding, coupons and voids, deposit procedures, etc.).Achieves all budgeted sales and EBITDA restaurant objectives.Conducts frequent evaluation updates and a formal, annual performance review for all managers and staff outlining strengths, opportunity areas, and merit recommendations.Responsible for execution of company marketing programs. Ensures all procedures are communicated to Assistant Manager and hourly team members for procedures related to all marketing programs.Maintains restaurant equipment and facility per company guidelines; contacts Division Leaders and Service Techs for needed repairs.Performs regular administrative tasks including: new hire paperwork, all actions related to payroll (terminations, leave of absence, transfers, etc.), inventory ordering, register and safe audits, deposit of company funds, proper accounting of restaurant funds, hourly employee schedules, management schedules, reporting all guest and employee accidents. Responds, investigates and resolves guest and employee complaints.Attend regularly scheduled store, market and company meetings, training sessions and stay current with all federal, state and local certifications (alcohol, food safety, etc.). Responsible for tracking of alcohol, food safety and other certifications. Schedules assistants for market and company meetings and training sessions and reviews upon their return.Responsible for weekly, monthly and quarterly inventory, and research of store profit and loss statement. Responsible for teaching Assistant Managers how to read, research and investigate issues on the restaurant Profit and Loss statements and reacts to any discrepancies and does proper research.Plans, coordinates and implements local store marketing activities to promote products and services.Maintains proper follow through and execution of all Human Resources administration and legal compliance including, but not limited to: proper orientation, interviewing and hiring, new hire documentation, counseling, performance reviews, HR audits, etc.Other duties as assigned.SUPERVISORY RESPONSIBILITIES:Will supervise restaurant staff of more than 15 team membersWill supervise management team of 1-2 managers (2 or more for higher volume restaurants)QUALIFICATIONS:An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability.EDUCATION and/or SKILS and EXPERIENCE:Associates degree or Bachelors degree in Business Administration or Hospitality preferred. High School degree or equivalent required.Capable of adapting to business needs and solving problems quickly and efficiently.Ability to prioritize multiple tasks and exercise sound judgment.Ability to fluently understand Profit & Loss statements, costs controls, and restaurant operations.Focuses on over the top guest service experiences.Demonstrates highly motivated, energetic, and engaging characteristics.MINIMUM REQUIREMENTS:Minimum 5 years working in a restaurant environment, showing career progression and verifiable results.Minimum 3 years as a General Manager of a quick casual or quick serve environment.Intermediate knowledge of Word, Excel, and back of house restaurant systems such as labor schedulers, inventory tracking systems, ordering, etc.Ability to comfortably speak, write, and comprehend English in a business setting.LANGUAGE SKILLS:Must have good written and oral communication skills.Must have good customer service skills.Must be able to perceive and react to the needs of others.Must be organized, flexible and able to deal with various personalities.COMPUTER SKILLS:Basic computer skillsExcel knowledge preferredPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Temperature controlled restaurant.The noise level in the work environment is low to moderate.EQUIPMENT USED:Computer, fax, calculator, copier, phone.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you are a current employee, please apply using the internal application process. Reach out to your manager for more information

Be a Part of the Fiesta...Come Join The Pollo Nation!You will need an email account click here to create one if you do not currently have one: Create Email AccountWhen you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able toview your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special characterSUMMARYResponsible for the completion of a variety of tasks relating to the preparation and service of food to customers, and to the maintenance of a clean and pleasant dining environment.ESSENTIAL DUTIES AND RESPONSIBILITIESSome or all of the following (with consideration of Child Labor Laws, where applicable)Greet and thank customersPlace customer food and beverage orders through verbal communication and/or automated systems.Relay customer food and beverage orders from service counter to kitchen operations.Cook, prepare, package and pour food and beverages in kitchen operations by and and/or through the use of kitchen equipment, such as fryers, open-flamed gas grills, cooking vats, ice machines, food processors, and other smallwares while utilizing proper food safety and sanitation procedures.Stock kitchen and customer service operations with necessary food, beverage, packaging and service materials.Stock salsa bars with appropriate levels of sauces, condiments, paper and utensils.Fill food and beverage orders of customers as part of the coordinated kitchen and customer service operations.Collect customer payments and return proper change to customers through use of cash register.Unload deliveries of food, beverage, packaging and serving materials to restaurant.Clean the interior and exterior of the entire restaurant premises. Cleaning work shall entail sweeping and mopping floors, scrubbing, rinsing and polishing tables, seats, windows, doors, countertops, kitchenware, and kitchen equipment, and removing unused items from dining area and litter from the premises.Observes/follows alcoholic beverage laws, when applicable.Maintain safe public access to the restaurant.Perform all other duties as assigned by management.SUPERVISORY RESPONSIBILITIES:No supervisory responsibilitiesQUALIFICATIONS:An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.KNOWLEDGE, SKILLS AND ABILITIES:Must have the ability to receive and respond promptly to requests, orders and instructions.Must have the ability to communicate with customers and coworkers.Must have the ability to comprehend and appropriately react to others.Must have the ability to perform multiple tasks.Must have the ability to adjust to changing assignmentsMust have the ability to maintain productivity, composure, and a pleasant attitude under pressure.Must be able to speak English in positions requiring immediate customer contactMust be able to learn POS Cash Register, Kitchen Screens, RecipesPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the team member is regularly required to stand, walk, talk, or hear. The employee is frequently required to use hands to handle or feel, and also to reach with hands and arms. The employee frequently is required to grasp and carry items. The employee is periodically required to lift weight from 25 up to 50 pounds.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is moderate to high.Continuing variety of conditions depending upon season, day of week, and time of day.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you are a current employee, please apply using the internal application process. Reach out to your manager for more information

Job Description The Operations Manager is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The Operations Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long- term profitability of the company and developing restaurant staff.Key Responsibilities:• Provide management coverage and direct supervision of operations in an individual restaurant.• Exercise basic shift-to-shift financial control to meet the restaurant sales, revenue and profitability goals.• Assist in meeting or exceeding established sales, revenue and profitability goals, SLEBITDA movement in a positive direction.• Manage and assist the General Manager in the management of, all revenues, cash, credit and company collateral and in ensuring that all are properly deposited and accounted for, and are secured into the company's operating bank account.• Identify and resolve sales and profit problems at the restaurant.• Provide efficient and professional service at an appropriate level to meet or exceed customers' expectations and respond to customer feedback, handle customer concerns/needs and assist other team members in addressing customer concerns/needs.• Ensure the integrity and operational functionality of all POS and security systems and equipment.• Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness.• Ensure company standards in product and restaurant specifications.• Supervise food handling procedures and operational processes.• Ensure safe working conditions as required by OSHA and federal, state and local governing bodies.• Report and arrange for any necessary maintenance and repair work.• Manage all internal/external communications in a timely and effective manner.• Verify and complete all required paperwork on a timely basis.• Supervise, guide and train team members both front of the house and back of the house to meet established objectives.• Communicate with hourly employees and customers and provide positive feedback and promote a positive image of the restaurant and good employee morale.• Ability to perform the duties and responsibilities of all positions at the restaurant and proficient in performing such duties, in order to role model and teach appropriate skills and behaviors in the restaurant, and through instruction and supervision, train and develop hourly employees.• Train staff in all proper End of Day procedures, including check out procedures.• Regularly counsel and coach hourly employees.• Entrusted with decision-making authority to suspend employees pending review of the situation by the General Manager, and to discharge an employee immediately for instances of serious misconduct.• Evaluate hourly staff via formal performance evaluations with the General Manager.• Set goals and assignments for team members, including recognizing good performance and coaching poor performers.• Delegate tasks to team members and ensure all required tasks are performed and completed effectively.• Lead and run a shift effectively as the manager in charge.• Execute effective use of the Daily Shift Card and Red Book.• Open and/or close an individual restaurant ensuring all tasks and paperwork are properly completed.• Ensure maintenance of a safe and harassment free workplace.• Entrusted to take quick and responsible action in solving problems and to use reason when dealing with and responding to complaints by customers and/or hourly team members' disciplinary issues.Additional Responsibilities:• Assist General Manager in forecasting and determining scheduling needs for the individual restaurant.• Prepare and post weekly work schedules, and ensure the schedule is implemented properly.• Assist in addressing issues resulting from violations on Health or Steri-tech Inspections in a timely and professional manner.• Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary.• Assist in completing payroll, weekly, mid period and End of Period administration work properly.• Effectively promote First Watch outside the restaurant.• Obtain and maintain safe food handler certifications.• Through communication with the General Manager, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner.• Regularly interview applicants for employment, assist in making hiring decisions for the restaurant, and regularly coach and train new-hire employees.• Ensure compliance with federal, local, and state laws, company policies and procedures.Staff/Budgetary Responsibilities:The Operations Manager will oversee a staff of up to 40 employees. The Operations Manager will assist the General Manager in overseeing and supervising revenue operations in excess of one million dollars.Requirements:• A High School Diploma• Completion of the Culinary and Food Expert (CAFE) training program• Minimum two years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred• Effective oral and written communication skills• Regularly work 50-55 hours per week• Must hold a valid driver's license and drive for company business as required• Ability to manage, lead, coach, teach and train others, including with respect to culinary duties and host and service duties• Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives• Human Resources management skills in employee relations, recruiting and retention and employee recognition• Ability to supervise and oversee a team of hourly employees• Ability to work with minimal supervision and determine task priorities• Ability to make difficult and quick decisions• Advanced analytical and problem-solving skills• Excellent computer skills with emphasis on MS operating systems• Exceptional organizational skills and attention to detail• Strong communication, presentation and writing skills• Ability to communicate effectively with all levels of management• Ability to work well under pressure in a fast paced, dynamic environment• Ability to multitask and prioritize effectively• Ability to effectively manage teams as well as work effectively as part of a team• Passion for providing excellent service and qualityAdditional Physical Requirements:• Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color• Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs.• Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis• Must be able to tolerate temporary exposure to extreme temperatures and temperature changesAdditional Info:Managers enjoy:- A daytime schedule with no night shifts - ever- Competitive pay and benefits including health, 401k and paid vacation- Excellent training- Opportunities to advanceWe try not to take ourselves too seriously, but there are a few things we look for in our employees:- Passion for fresh food and customer satisfaction- Unfailing work ethic and integrity- Positive attitude and team spirit - we know if you get our 'You First ' culture right, most of the other stuff will happen naturally on its own- Open to applicants who do not have a high school diploma/GED- A good fit for applicants with employment gaps or just entering or returning to the workforce with limited experience and educationEqual Employment Opportunity EmployerAll employment decisions are based on merit, qualifications and abilities. We do not discriminate in our employment opportunities on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, citizenship, sexual orientation, gender identity or expression, or any other characteristic protected by the law.#Corporate