Job DetailsLevelExperiencedJob LocationAC by Marriott Orlando - Orlando, FLPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$14.00 HourlyTravel PercentageNoneJob ShiftGraveyardJob CategoryHospitality - HotelDescriptionOverview: A Kolter Hospitality Night Auditor delivers service excellence to our guests taking care of any overnight needs and reconciling all hotel cashier transactions. This position is responsible for auditing, balancing, and reporting food and beverage and front desk revenues and providing accurate, timely information to ensure hotel policy is followed.Performance Expectations:Reconcile and balance front desk transactionsReconcile and balance food and beverage transactions from micros reports.Post room and tax to guest account. Coordinate all guest requests. Check guests in/out as necessary. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.Report any items in need of repair.Follow all safety procedures while working.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company Passionately provide personalized guest service EOEM/F/Vet/DisabilityDFWPKolter Hospitality Participates in E-VerifyRequirementsGeneral Requirements:Able to work most weekends and holidays.Report to work on time and in proper uniform.Knowledge and/or ability to operate a computer.Knowledge of basic accounting functions. Experience: None. Customer service experience preferred. Education: NonePhysical Requirements:Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pullingKolter Hospitality is proud to be an Equal Opportunity Employer.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.
Jan 18, 2021
Full time
Job DetailsLevelExperiencedJob LocationAC by Marriott Orlando - Orlando, FLPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$14.00 HourlyTravel PercentageNoneJob ShiftGraveyardJob CategoryHospitality - HotelDescriptionOverview: A Kolter Hospitality Night Auditor delivers service excellence to our guests taking care of any overnight needs and reconciling all hotel cashier transactions. This position is responsible for auditing, balancing, and reporting food and beverage and front desk revenues and providing accurate, timely information to ensure hotel policy is followed.Performance Expectations:Reconcile and balance front desk transactionsReconcile and balance food and beverage transactions from micros reports.Post room and tax to guest account. Coordinate all guest requests. Check guests in/out as necessary. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.Report any items in need of repair.Follow all safety procedures while working.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company Passionately provide personalized guest service EOEM/F/Vet/DisabilityDFWPKolter Hospitality Participates in E-VerifyRequirementsGeneral Requirements:Able to work most weekends and holidays.Report to work on time and in proper uniform.Knowledge and/or ability to operate a computer.Knowledge of basic accounting functions. Experience: None. Customer service experience preferred. Education: NonePhysical Requirements:Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pullingKolter Hospitality is proud to be an Equal Opportunity Employer.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.
Go Put the World on VacationAt Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we're shaping the future of the timeshare industry by doing things never done before. That's part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. Night AuditorThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. The Night Auditor may be responsible for all Front Office functions on the third shift. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, servers and desk agent's paperwork, etc.). Generates all reports as required for Food and Beverage audit. Maintain proper record keeping (i.e., log books, etc.) according to standards. Complete the initial direct bills and place on the Property Accountant's desk. Attach all folio/banquet check backup to the bills. May handle and follow through on all guest requests during the third shift.Essential Job FunctionsResponsibilities include, but are not limited to:- Responsible for the Guest Services function of theresort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures. May routinely book guest reservations for individuals and/or groups. Check departure folios; verify daily cash sheets, ensuring all totals are accurate and posted correctly. Close and reset credit card system. Update no shows and run final night audit and associated reports. Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards etc.(45% time)- Maintain positive customer and associate relationships: Respondappropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (25% time)- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)- Build a "Count On Me" Culture: Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)- Performs other duties as needed (5%time)Minimum Requirements and Qualificationsa) Education- High School diploma or equivalent- Accounting education preferredb) Training requirements- N/Ac) Knowledge and skills- Organizational Skills.- Excellent communication skills.- Acquires job skills and learns company policies and procedures to complete routine tasks- Ability to read and comprehend routine instructions, short correspondence and memos- Ability to give high priority to customer service- Ability to solve problems with a minimum of guidance- Ability to read, write and understand English- Basic office skills helpful including basic math, proper cash handling procedures- Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff- Ability to multi-task andwork in a fast paced environment- Must be people oriented and able to work independently or with others as needed- Must be detail orientedd) Technical Skills- PC Skills and knowledge- Accounting systems knowledge- Ability to use basic office equipment including Fax, copier, printers- Microsoft Office: Word, excel, outlook- Key systems- Hotel Hospitality Front office accounting knowledge a plus- Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboarde) Job experience- 1 year of front desk experience in a hospitality/hotel environment and/or- 1 year of customer service experience in service or retail environment- 1 year of accounting experienceUnless there is a legal requirement, experience will be accepted for the educationrequirement.A World of InclusionHospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you'll find a team that's inclusive, values diversity, and is built on a foundational respect for people from all over the world.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and the location of the position for which you are applying.Job Requisition: R-17467
Jan 18, 2021
Full time
Go Put the World on VacationAt Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we're shaping the future of the timeshare industry by doing things never done before. That's part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. Night AuditorThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. The Night Auditor may be responsible for all Front Office functions on the third shift. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, servers and desk agent's paperwork, etc.). Generates all reports as required for Food and Beverage audit. Maintain proper record keeping (i.e., log books, etc.) according to standards. Complete the initial direct bills and place on the Property Accountant's desk. Attach all folio/banquet check backup to the bills. May handle and follow through on all guest requests during the third shift.Essential Job FunctionsResponsibilities include, but are not limited to:- Responsible for the Guest Services function of theresort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures. May routinely book guest reservations for individuals and/or groups. Check departure folios; verify daily cash sheets, ensuring all totals are accurate and posted correctly. Close and reset credit card system. Update no shows and run final night audit and associated reports. Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards etc.(45% time)- Maintain positive customer and associate relationships: Respondappropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (25% time)- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)- Build a "Count On Me" Culture: Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)- Performs other duties as needed (5%time)Minimum Requirements and Qualificationsa) Education- High School diploma or equivalent- Accounting education preferredb) Training requirements- N/Ac) Knowledge and skills- Organizational Skills.- Excellent communication skills.- Acquires job skills and learns company policies and procedures to complete routine tasks- Ability to read and comprehend routine instructions, short correspondence and memos- Ability to give high priority to customer service- Ability to solve problems with a minimum of guidance- Ability to read, write and understand English- Basic office skills helpful including basic math, proper cash handling procedures- Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff- Ability to multi-task andwork in a fast paced environment- Must be people oriented and able to work independently or with others as needed- Must be detail orientedd) Technical Skills- PC Skills and knowledge- Accounting systems knowledge- Ability to use basic office equipment including Fax, copier, printers- Microsoft Office: Word, excel, outlook- Key systems- Hotel Hospitality Front office accounting knowledge a plus- Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboarde) Job experience- 1 year of front desk experience in a hospitality/hotel environment and/or- 1 year of customer service experience in service or retail environment- 1 year of accounting experienceUnless there is a legal requirement, experience will be accepted for the educationrequirement.A World of InclusionHospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you'll find a team that's inclusive, values diversity, and is built on a foundational respect for people from all over the world.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and the location of the position for which you are applying.Job Requisition: R-17467
Essential Job FunctionsAssists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard's designated time.Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.Completes all credit card transmittals, direct bills, and no show billings for the day.Prepares all daily, monthly and yearly reports required by the property.Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.Professionally and competently operates the telephone system according Auro Hotels and Brand standardsUnderstands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.Must be available during the overnight shift (11pm to 7am).Full-time hours available, at least 30 hours per week.Experience/EducationCollege degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required. Must speak, read, and understand English.Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Jan 18, 2021
Full time
Essential Job FunctionsAssists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard's designated time.Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.Completes all credit card transmittals, direct bills, and no show billings for the day.Prepares all daily, monthly and yearly reports required by the property.Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.Professionally and competently operates the telephone system according Auro Hotels and Brand standardsUnderstands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.Must be available during the overnight shift (11pm to 7am).Full-time hours available, at least 30 hours per week.Experience/EducationCollege degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required. Must speak, read, and understand English.Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Job DetailsJob LocationHoliday Inn & Suites Across from Universal - Orlando, FLPosition TypeFull TimeJob ShiftGraveyardDescriptionCompany Overview: Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment. Purpose:The Night Auditor is responsible for balancing room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.Essential Function of Job:Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant SummaryBalance all revenue and settlement accounts nightly, maintain files and reset the system for next day operationsQualifications:High School Diploma or equivalent; 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.IND123Benefits We OfferYour Voice Matters! Our unique Open Source culture gives you the opportunity to impact our continuously evolving company. Express Yourself! We promote self-expression & individuality via our Self-expression Uniform Program, which offers a variety of uniform options to mix and match in a way that better expresses you! "We want you to be yourself; everyone else is already taken." - Oscar Wilde Be Recognized! Earn Starfish Reward points redeemable for a variety of gift cardsExplore our Hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).We Invest in Your Future Success! Become a department trainer - Join our Job Coach Program.Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year.Employee Social Events! Quarterly Themed Luncheons; Formal End-of-year CelebrationExceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.Company paid Basic Life Insurance, AD, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.Paid Time Off (PTO)Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose.EOE M/F/D/VDrug-free Workplace
Jan 18, 2021
Full time
Job DetailsJob LocationHoliday Inn & Suites Across from Universal - Orlando, FLPosition TypeFull TimeJob ShiftGraveyardDescriptionCompany Overview: Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment. Purpose:The Night Auditor is responsible for balancing room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.Essential Function of Job:Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant SummaryBalance all revenue and settlement accounts nightly, maintain files and reset the system for next day operationsQualifications:High School Diploma or equivalent; 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.IND123Benefits We OfferYour Voice Matters! Our unique Open Source culture gives you the opportunity to impact our continuously evolving company. Express Yourself! We promote self-expression & individuality via our Self-expression Uniform Program, which offers a variety of uniform options to mix and match in a way that better expresses you! "We want you to be yourself; everyone else is already taken." - Oscar Wilde Be Recognized! Earn Starfish Reward points redeemable for a variety of gift cardsExplore our Hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).We Invest in Your Future Success! Become a department trainer - Join our Job Coach Program.Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year.Employee Social Events! Quarterly Themed Luncheons; Formal End-of-year CelebrationExceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.Company paid Basic Life Insurance, AD, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.Paid Time Off (PTO)Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose.EOE M/F/D/VDrug-free Workplace
Posting Date Dec 28, 2020Job Number Job Category Finance & AccountingLocation Renaissance Orlando at SeaWorld®, 6677 Sea Harbor Drive, Orlando, Florida, United States VIEW ON MAP Brand Renaissance HotelsSchedule Full-TimeRelocation? NPosition Type Non-Management You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you. Job Summary Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Jan 17, 2021
Full time
Posting Date Dec 28, 2020Job Number Job Category Finance & AccountingLocation Renaissance Orlando at SeaWorld®, 6677 Sea Harbor Drive, Orlando, Florida, United States VIEW ON MAP Brand Renaissance HotelsSchedule Full-TimeRelocation? NPosition Type Non-Management You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you. Job Summary Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
What Makes a McKibbon Hotel Front Desk Night Auditor? The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible schedule to work 11pm to 7am shifts Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment
Jan 13, 2021
Full time
What Makes a McKibbon Hotel Front Desk Night Auditor? The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible schedule to work 11pm to 7am shifts Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment
