MERETE HOTEL MANAGEMENT INC Bend, Oregon
Jan 23, 2021Full time
Job DetailsJob LocationElement Bend - Bend, ORPosition TypeFull-Time/Part-TimeTravel PercentageNoneJob ShiftGraveyardDescriptionCompute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining guest account records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms, and guests' accounts, making and confirming reservations, and presenting statements and collecting payments from guests. ESSENTIAL FUNCTIONS: Review and analyze all adjustments. Thoroughly understand accounting machine for front office. Ensure that all charges have been posted to the appropriate guest folio or master account. Post room tax to each folio or master account. Ensure that all front office charges and miscellaneous charges and adjustments have been posted and balanced out. Ensure all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports. Answer telephone. Check guests in and out. Attend mandatory meetings. Report any unsafe conditions immediately. Perform any other duties as assigned by supervisor to include cross training. Attendance and punctuality are essential functions of this position.PHYSICAL DESCRIPTION: Constantly standing at the front desk on tile or carpet. Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees). Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs. Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs. WORKING CONDITIONS: Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise. Must adhere to the Hotel's safety standards and procedures. Exposed to computer printer noise, and telephone noise.QualificationsPrior cash handling experience and two years customer service experience preferred. Hotel experience helpful. Read, write, and speak English fluently with ability to communicate effectively both written and verbal with the public and other team members. May require valid Driver License with an acceptable driving record. Experience working with computers and operating keyboards. Must pass criminal background check.SUCCESS FACTORS: Balances and accounts for all daily cash and charge transactions. Follows all appropriate policies and procedures while constantly striving to improve all standards of operations. Ensure prompt and courteous service to guest to ensure all guest experience is distinctively supreme. Effectively manage time. Meets or exceeds productivity standards. Follow all safety procedures.