OnQ and Night Audit experirence required. Night AuditorESSENTIAL DUTIES AND RESPONSIBILITIES:Approach all encounters with guests and employees in a friendly, service-oriented manner.Comply at all times with standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Initiate and complete the End of Day process.Run all reports as required for Food and Beverage audit.Complete the Night Audit checklist for computer procedures daily.Balance the day's work.Maintain cashiering responsibilities as per Front Office procedures.Maintain Front Office computer system operation.Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.Follow safety and emergency procedures.Maintain proper record keeping (i.e., log books, etc.).Be familiar with all policies and house rules.Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.Maintain radio contact with other employees during entire shift.Have a working knowledge of security procedures.Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.Prepare and distribute the Daily Flash Report.Performs any other duties as requested by supervisor.EDUCATION/ EXPERIENCE:A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred.What to ExpectBe part of a cohesive team with opportunities to build a successful career.Have the opportunity to engage in diverse and challenging work.Derive a sense of pride in work well done.Be recognized for excellence.Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
Jan 18, 2021
Full time
OnQ and Night Audit experirence required. Night AuditorESSENTIAL DUTIES AND RESPONSIBILITIES:Approach all encounters with guests and employees in a friendly, service-oriented manner.Comply at all times with standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Initiate and complete the End of Day process.Run all reports as required for Food and Beverage audit.Complete the Night Audit checklist for computer procedures daily.Balance the day's work.Maintain cashiering responsibilities as per Front Office procedures.Maintain Front Office computer system operation.Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.Follow safety and emergency procedures.Maintain proper record keeping (i.e., log books, etc.).Be familiar with all policies and house rules.Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.Maintain radio contact with other employees during entire shift.Have a working knowledge of security procedures.Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.Prepare and distribute the Daily Flash Report.Performs any other duties as requested by supervisor.EDUCATION/ EXPERIENCE:A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred.What to ExpectBe part of a cohesive team with opportunities to build a successful career.Have the opportunity to engage in diverse and challenging work.Derive a sense of pride in work well done.Be recognized for excellence.Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
Why us?The Rally Hotel is an independent, lifestyle hotel located in Denver's downtown playground, McGregor Square. Located in the heart of Lower Downtown, The Rally is representative of all that Colorado has to offer. From the railway to the Rockies, Denver's industrial roots to mile high skies, moments of discovery are found around every corner.Our 176-room hotel is adjacent to the home of the Colorado Rockies, Coors Field and located on McGregor Square. This full-city block is the epicenter of entertainment featuring restaurants, retail and a circulate plaza with a stadium sized LED screen, that will host sports entertainment, movie nights and private events. The Rally inspires the playful side in all of us. Come join our team at The Rally Hotel!Job OverviewAudit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.ResponsibilitiesAudit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.Balance and close all bank ticket codes, daily.Run night audit final after insuring all revenues are in balance nightly.Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.Perform the duties of a Front Desk Clerk including express checkouts.QualificationsEducation/Formal TrainingHigh school education or equivalent experience.ExperienceAccounting background preferred, but not required.Knowledge/SkillsAbility to operate personal computer, cash register and calculator.Ability to compile facts and figures.Telephone and guest relations etiquette and skills.Moderate hearing required to communicate with guests.Excellent vision required for viewing of CRT screen.Excellent speech communication skills required to communicate with guests over the telephone.Excellent comprehension and literacy required for reading daily reports, numbers, etc.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,Mobility - must be able to reach all areas of hotel to assist clients.Prolonged standing.Occasional carrying and lifting of files and office items up to 25 lbs.EnvironmentProlonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Jan 18, 2021
Full time
Why us?The Rally Hotel is an independent, lifestyle hotel located in Denver's downtown playground, McGregor Square. Located in the heart of Lower Downtown, The Rally is representative of all that Colorado has to offer. From the railway to the Rockies, Denver's industrial roots to mile high skies, moments of discovery are found around every corner.Our 176-room hotel is adjacent to the home of the Colorado Rockies, Coors Field and located on McGregor Square. This full-city block is the epicenter of entertainment featuring restaurants, retail and a circulate plaza with a stadium sized LED screen, that will host sports entertainment, movie nights and private events. The Rally inspires the playful side in all of us. Come join our team at The Rally Hotel!Job OverviewAudit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.ResponsibilitiesAudit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.Balance and close all bank ticket codes, daily.Run night audit final after insuring all revenues are in balance nightly.Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.Perform the duties of a Front Desk Clerk including express checkouts.QualificationsEducation/Formal TrainingHigh school education or equivalent experience.ExperienceAccounting background preferred, but not required.Knowledge/SkillsAbility to operate personal computer, cash register and calculator.Ability to compile facts and figures.Telephone and guest relations etiquette and skills.Moderate hearing required to communicate with guests.Excellent vision required for viewing of CRT screen.Excellent speech communication skills required to communicate with guests over the telephone.Excellent comprehension and literacy required for reading daily reports, numbers, etc.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,Mobility - must be able to reach all areas of hotel to assist clients.Prolonged standing.Occasional carrying and lifting of files and office items up to 25 lbs.EnvironmentProlonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Job DetailsLevelEntryJob LocationHampton Inn - Greeley, CO - Greeley, COPosition TypePart TimeEducation LevelNoneTravel PercentageNoneJob ShiftGraveyardJob CategoryHospitality - HotelDescriptionSpirit Hospitality, LLC is a hotel development and management company located in Fort Collins, Colorado. We currently own and operate nine hotels in Northern Colorado and a new restaurant in Denver, CO. We are currently looking to hire Part-Time Night Audit to join our Hampton Inn & Suites, Greeley, CO team!Responsibilities of the Night AuditorBe ready to begin work at specified time.Follow dress code. Uniform must be clean, pressed, tucked in, buttoned, and wear name tag.Maintain emergency reports/Bucket checks per shiftHandle guest complains and maintain secure and safe environmentMust be capable of working on your ownResponsible for cash drawer balancing and any shortages (when drawer is short, agent is responsible for the difference and drawer must be in balance at the end of shift)Operate switchboard and disperse messages as required/ time and date: complete and accurateLog and set wake up callsTake reservations with accuracy and confirm all information, always provide confirmation and cancellation numbers, ask to guarantee reservations.Maintain Front Desk cleanliness on a daily basis: dusting, vacuuming. Ensure lobby is clean and neat.Assist with breakfast operationsReview arrivals for special requests and accommodate guests or provide reasonable solutions. Housekeeping communication: stay-overs, service, late checkouts, departuresCommunicate shift to shift and utilize pass on logGreet, thank, and extend service immediately to all guests entering the hotel or walking by desk areaPromote property at all times/ Be aware of competitors rates, amenities, and sell property with confidenceBe hospitable/ exceed expectations when offering assistance with luggage, directions, emergencies, etcKnow all emergency procedures and how to respond in case of oneKnow physical make-up of building interior and exterior layoutEnforce pool rules as neededKnow rates and locations and furnishings in each roomLimit frequency and length of personal visits and phone callsBe aware of restaurants and services in the area.QualificationsQualificationBe enthusiastic and show initiative.Remember names, faces, and details.Must be accurate and detail oriented, capable of troubleshooting audit problems.Work well with Team and individuallyTyping speed: 35 wpm; 10 key knowledge.Windows computer experience.Customer Service Experience.Physical RequirementsBending/kneeling - repeated bending and kneeling required while filing.Mobility - must be able to reach all areas of hotel to assist clients.Occasional carrying and lifting of files and office items up to 25 lbs.Material/Equipment UsedStandard office equipment including but not limited to: computer, telephone, copier, cash register, PC, and fax machine*This hotel is managed by Spirit Hospitality, LLC, a hotel development & management company.
Jan 18, 2021
Full time
Job DetailsLevelEntryJob LocationHampton Inn - Greeley, CO - Greeley, COPosition TypePart TimeEducation LevelNoneTravel PercentageNoneJob ShiftGraveyardJob CategoryHospitality - HotelDescriptionSpirit Hospitality, LLC is a hotel development and management company located in Fort Collins, Colorado. We currently own and operate nine hotels in Northern Colorado and a new restaurant in Denver, CO. We are currently looking to hire Part-Time Night Audit to join our Hampton Inn & Suites, Greeley, CO team!Responsibilities of the Night AuditorBe ready to begin work at specified time.Follow dress code. Uniform must be clean, pressed, tucked in, buttoned, and wear name tag.Maintain emergency reports/Bucket checks per shiftHandle guest complains and maintain secure and safe environmentMust be capable of working on your ownResponsible for cash drawer balancing and any shortages (when drawer is short, agent is responsible for the difference and drawer must be in balance at the end of shift)Operate switchboard and disperse messages as required/ time and date: complete and accurateLog and set wake up callsTake reservations with accuracy and confirm all information, always provide confirmation and cancellation numbers, ask to guarantee reservations.Maintain Front Desk cleanliness on a daily basis: dusting, vacuuming. Ensure lobby is clean and neat.Assist with breakfast operationsReview arrivals for special requests and accommodate guests or provide reasonable solutions. Housekeeping communication: stay-overs, service, late checkouts, departuresCommunicate shift to shift and utilize pass on logGreet, thank, and extend service immediately to all guests entering the hotel or walking by desk areaPromote property at all times/ Be aware of competitors rates, amenities, and sell property with confidenceBe hospitable/ exceed expectations when offering assistance with luggage, directions, emergencies, etcKnow all emergency procedures and how to respond in case of oneKnow physical make-up of building interior and exterior layoutEnforce pool rules as neededKnow rates and locations and furnishings in each roomLimit frequency and length of personal visits and phone callsBe aware of restaurants and services in the area.QualificationsQualificationBe enthusiastic and show initiative.Remember names, faces, and details.Must be accurate and detail oriented, capable of troubleshooting audit problems.Work well with Team and individuallyTyping speed: 35 wpm; 10 key knowledge.Windows computer experience.Customer Service Experience.Physical RequirementsBending/kneeling - repeated bending and kneeling required while filing.Mobility - must be able to reach all areas of hotel to assist clients.Occasional carrying and lifting of files and office items up to 25 lbs.Material/Equipment UsedStandard office equipment including but not limited to: computer, telephone, copier, cash register, PC, and fax machine*This hotel is managed by Spirit Hospitality, LLC, a hotel development & management company.
Job Description SummaryThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience preferred.Previous background from the extended stay industry preferred.Reading and writing skills are utilized when compiling department records, guest registration and reservation informationAbility to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Will be required to work mornings, evening, weekends, and holidays.Additional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Jan 17, 2021
Full time
Job Description SummaryThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience preferred.Previous background from the extended stay industry preferred.Reading and writing skills are utilized when compiling department records, guest registration and reservation informationAbility to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Will be required to work mornings, evening, weekends, and holidays.Additional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Position Information Location: Le Meridien Denver Downtown SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way. Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets. Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed. Respond to all pages/radio calls immediately. Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures. Complete basic mathematical calculations including addition, subtraction, multiplication and division. Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures. Audit guest accounts to ensure that room rate and coding is correct and consistent. Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract. Post room and tax to all active guest accounts. Run all computer reports to complete gross revenue report worksheets. Input gross revenue report figures. Complete the gross revenue reports in a timely manner. Communicate and work as a team with other departments as needed Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits. Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services Verify and safeguard the Front Desk bank. Retrieve guest packages from shipping department. Communicate with incoming staff and management by recording information on pre-shift board. Inform management of any guest or system-related problems. Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time. Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift. Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager. Reconcile daily gift shop revenue and print applicable reports. Restock gift shop as necessary. Able to operate hotel van if applicable. Protect the hotel's assets. Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department. Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times. Notify manager/AYS of maintenance issues. Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. Attend work on time as scheduled and adhere to attendance policy. Participate in daily preshift. Report unsafe conditions and suspicious activity to Loss Prevention/Management. Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues. Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment. Wear uniform, including nametag at all times in accordance with the Standards of Appearance. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate engagement. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training. Follow proper key control procedures. Work nights, weekends, and holidays as necessary. Perform other duties as assigned.Other informationCOMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/TeamworkSKILLS Must pass certification quiz/test for position. EDUCATION/EXPERIENCE None requiredWORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Jan 13, 2021
Full time
Position Information Location: Le Meridien Denver Downtown SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way. Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets. Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed. Respond to all pages/radio calls immediately. Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures. Complete basic mathematical calculations including addition, subtraction, multiplication and division. Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures. Audit guest accounts to ensure that room rate and coding is correct and consistent. Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract. Post room and tax to all active guest accounts. Run all computer reports to complete gross revenue report worksheets. Input gross revenue report figures. Complete the gross revenue reports in a timely manner. Communicate and work as a team with other departments as needed Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits. Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services Verify and safeguard the Front Desk bank. Retrieve guest packages from shipping department. Communicate with incoming staff and management by recording information on pre-shift board. Inform management of any guest or system-related problems. Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time. Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift. Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager. Reconcile daily gift shop revenue and print applicable reports. Restock gift shop as necessary. Able to operate hotel van if applicable. Protect the hotel's assets. Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department. Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times. Notify manager/AYS of maintenance issues. Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. Attend work on time as scheduled and adhere to attendance policy. Participate in daily preshift. Report unsafe conditions and suspicious activity to Loss Prevention/Management. Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues. Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment. Wear uniform, including nametag at all times in accordance with the Standards of Appearance. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate engagement. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training. Follow proper key control procedures. Work nights, weekends, and holidays as necessary. Perform other duties as assigned.Other informationCOMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/TeamworkSKILLS Must pass certification quiz/test for position. EDUCATION/EXPERIENCE None requiredWORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Position Information Location: Le Meridien Denver Downtown SummaryThe Night Audit Supervisor oversees the Night Audit function and reconciles the hotel's revenue while ensuring the figures balance. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way. Supervise Night Audit Staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks. Work with Security or other hotel associates in maintaining calm and order in the hotel. Provide leadership to overnight housekeeping associates. Communicate with incoming shift. Complete spreadsheets. Assign specific duties to staff for efficient operation of department. Oversee department in absence of Department Manager. Ensure that all associates have proper supplies, equipment and uniform. Capable of performing all hourly functions and operating all equipment in department. Assist in training new associates and cross-training existing associates according to the Certification Program. Assist in interviewing and hiring new associates for the department. Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary. Make recommendations to manager in accordance with progressive discipline policy. Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates. Use wet floor signs as required. Use personal protective equipment. D Promote teamwork and associate morale. Treat people with respect. D Recognize associate successes via the WLS Recognition Program. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately. Represent department at staff meetings as required. Know laws concerning treatment of trespassers Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location of fire extinguishers. Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment. Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. Respond to pages and radio calls immediately. Complete basic mathematical calculations including adding, subtracting, multiplying and dividing... Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all over/shorts to management. Comply with all hotel and department accounting procedures. Audit guest checks for pricing and sales tax errors. Prepare the gross revenue report for all hotel managers. Ensure that trail is in balance by the close of each shift. Prepare a summation of all house charges and all credit card vouchers accepted by the hotel. The aggregate total is reconciled with the trail balance. Determine the correct cash figure based on micros reports minus corrections and adding machine tape of the drop sheet. Verify that all food & beverage figures have been accounted for by cash, charge, or corrections. Prepare the daily food & beverage sales summary and distribute to management. Prepare over/short report for accounting and restaurant. Protect confidential information. Post all late charges and all guest check corrections to guest folios for 3:00 AM express check- outs. Act as the manager on duty for the third shift, if applicable. Balance credit cards daily. Must be able to operate hotel van, if applicable. Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times. Notify manager/AYS of maintenance issues. Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. Attend work on time as scheduled and adhere to attendance policy. Utilize property Service Recovery/Defect Tracking processes. Input defects into computer system. Report unsafe conditions and suspicious activity to Loss Prevention/Management. Wear uniform, including nametag at all times in accordance with the Standards of Appearance. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training. Follow proper key control procedures Work nights, weekends, and holidays as necessary. Perform other duties as assigned.Other informationCOMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/TeamworkSKILLS Must pass certification quiz/test for position. If applicable, must hold valid driver's license and maintain acceptable driving recordEDUCATION/EXPERIENCENone requiredWORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Jan 13, 2021
Full time
Position Information Location: Le Meridien Denver Downtown SummaryThe Night Audit Supervisor oversees the Night Audit function and reconciles the hotel's revenue while ensuring the figures balance. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way. Supervise Night Audit Staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks. Work with Security or other hotel associates in maintaining calm and order in the hotel. Provide leadership to overnight housekeeping associates. Communicate with incoming shift. Complete spreadsheets. Assign specific duties to staff for efficient operation of department. Oversee department in absence of Department Manager. Ensure that all associates have proper supplies, equipment and uniform. Capable of performing all hourly functions and operating all equipment in department. Assist in training new associates and cross-training existing associates according to the Certification Program. Assist in interviewing and hiring new associates for the department. Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary. Make recommendations to manager in accordance with progressive discipline policy. Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates. Use wet floor signs as required. Use personal protective equipment. D Promote teamwork and associate morale. Treat people with respect. D Recognize associate successes via the WLS Recognition Program. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately. Represent department at staff meetings as required. Know laws concerning treatment of trespassers Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location of fire extinguishers. Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment. Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. Respond to pages and radio calls immediately. Complete basic mathematical calculations including adding, subtracting, multiplying and dividing... Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all over/shorts to management. Comply with all hotel and department accounting procedures. Audit guest checks for pricing and sales tax errors. Prepare the gross revenue report for all hotel managers. Ensure that trail is in balance by the close of each shift. Prepare a summation of all house charges and all credit card vouchers accepted by the hotel. The aggregate total is reconciled with the trail balance. Determine the correct cash figure based on micros reports minus corrections and adding machine tape of the drop sheet. Verify that all food & beverage figures have been accounted for by cash, charge, or corrections. Prepare the daily food & beverage sales summary and distribute to management. Prepare over/short report for accounting and restaurant. Protect confidential information. Post all late charges and all guest check corrections to guest folios for 3:00 AM express check- outs. Act as the manager on duty for the third shift, if applicable. Balance credit cards daily. Must be able to operate hotel van, if applicable. Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times. Notify manager/AYS of maintenance issues. Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. Attend work on time as scheduled and adhere to attendance policy. Utilize property Service Recovery/Defect Tracking processes. Input defects into computer system. Report unsafe conditions and suspicious activity to Loss Prevention/Management. Wear uniform, including nametag at all times in accordance with the Standards of Appearance. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training. Follow proper key control procedures Work nights, weekends, and holidays as necessary. Perform other duties as assigned.Other informationCOMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/TeamworkSKILLS Must pass certification quiz/test for position. If applicable, must hold valid driver's license and maintain acceptable driving recordEDUCATION/EXPERIENCENone requiredWORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Shift SupervisorOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great leaders on our team!What Does a SHIFT SUPERVISOR do?Operates the restaurant in the absence of a ManagerInspires and guides their staffCompletes daily paperwork to record Burger King's success!Manages Inventory Carrols makes sure you are an important part of customers having it their way! The ultimate responsibility for our Shift Supervisor is to ensure that the store is whipping up Whoppers and keeping our customers happy and full! The shift managers are the chiefs of their team, and both inspire their staff and resolve issues by using excellent organizational, communication and developmental skills. Having the knowledge of the team members' responsibilities and keeping inventory are crucial to success in this position. Completing paperwork, managing financials and issuing/delivering deposits also come with the job. The Shift Supervisors lead the daily shifts and wrap up the store at the end of the day.Our People are Made to Order We are looking for awesome people to be on our team!You must be at least 18 years oldYou must be able to work in a fast-paced environment with your teamWorking Hard! The Shift Supervisor position requires several physical demands including:Counting money accuratelyReading and writing in EnglishCarrying up to 40 pounds regularlyBasic computer skillsRemaining on your feet for several hours at a timeReach, bend, see, stoop, kneel, squeeze, and pressCarrols Cares We start our Shift Supervisors with competitive pay. Have it your way and enjoy flexible scheduling and sizzling benefits! Carrols participates in the BKC student scholarship program started by the founder, Jim McLamore. Jim believed in higher education and so do we! By awarding over $7 million in scholarships to over 24,000 students each year, BKC plays a big part in making students' dreams of going to college a reality!Real Good Food Carrols is committed upholding the Burger King Brand and to serving our customers the exact sandwich they want, made to order and delivered quickly by a friendly team member!Success never tasted so good! If you want to unwrap your new career in a business that sizzles with potential, and have a great time doing it, click APPLY to submit your application today!
Jan 14, 2021
Full time
Shift SupervisorOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great leaders on our team!What Does a SHIFT SUPERVISOR do?Operates the restaurant in the absence of a ManagerInspires and guides their staffCompletes daily paperwork to record Burger King's success!Manages Inventory Carrols makes sure you are an important part of customers having it their way! The ultimate responsibility for our Shift Supervisor is to ensure that the store is whipping up Whoppers and keeping our customers happy and full! The shift managers are the chiefs of their team, and both inspire their staff and resolve issues by using excellent organizational, communication and developmental skills. Having the knowledge of the team members' responsibilities and keeping inventory are crucial to success in this position. Completing paperwork, managing financials and issuing/delivering deposits also come with the job. The Shift Supervisors lead the daily shifts and wrap up the store at the end of the day.Our People are Made to Order We are looking for awesome people to be on our team!You must be at least 18 years oldYou must be able to work in a fast-paced environment with your teamWorking Hard! The Shift Supervisor position requires several physical demands including:Counting money accuratelyReading and writing in EnglishCarrying up to 40 pounds regularlyBasic computer skillsRemaining on your feet for several hours at a timeReach, bend, see, stoop, kneel, squeeze, and pressCarrols Cares We start our Shift Supervisors with competitive pay. Have it your way and enjoy flexible scheduling and sizzling benefits! Carrols participates in the BKC student scholarship program started by the founder, Jim McLamore. Jim believed in higher education and so do we! By awarding over $7 million in scholarships to over 24,000 students each year, BKC plays a big part in making students' dreams of going to college a reality!Real Good Food Carrols is committed upholding the Burger King Brand and to serving our customers the exact sandwich they want, made to order and delivered quickly by a friendly team member!Success never tasted so good! If you want to unwrap your new career in a business that sizzles with potential, and have a great time doing it, click APPLY to submit your application today!
Shift SupervisorOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great leaders on our team!What Does a SHIFT SUPERVISOR do?Operates the restaurant in the absence of a ManagerInspires and guides their staffCompletes daily paperwork to record Burger King's success!Manages Inventory Carrols makes sure you are an important part of customers having it their way! The ultimate responsibility for our Shift Supervisor is to ensure that the store is whipping up Whoppers and keeping our customers happy and full! The shift managers are the chiefs of their team, and both inspire their staff and resolve issues by using excellent organizational, communication and developmental skills. Having the knowledge of the team members' responsibilities and keeping inventory are crucial to success in this position. Completing paperwork, managing financials and issuing/delivering deposits also come with the job. The Shift Supervisors lead the daily shifts and wrap up the store at the end of the day.Our People are Made to Order We are looking for awesome people to be on our team!You must be at least 18 years oldYou must be able to work in a fast-paced environment with your teamWorking Hard! The Shift Supervisor position requires several physical demands including:Counting money accuratelyReading and writing in EnglishCarrying up to 40 pounds regularlyBasic computer skillsRemaining on your feet for several hours at a timeReach, bend, see, stoop, kneel, squeeze, and pressCarrols Cares We start our Shift Supervisors with competitive pay. Have it your way and enjoy flexible scheduling and sizzling benefits! Carrols participates in the BKC student scholarship program started by the founder, Jim McLamore. Jim believed in higher education and so do we! By awarding over $7 million in scholarships to over 24,000 students each year, BKC plays a big part in making students' dreams of going to college a reality!Real Good Food Carrols is committed upholding the Burger King Brand and to serving our customers the exact sandwich they want, made to order and delivered quickly by a friendly team member!Success never tasted so good! If you want to unwrap your new career in a business that sizzles with potential, and have a great time doing it, click APPLY to submit your application today!
Jan 14, 2021
Full time
Shift SupervisorOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great leaders on our team!What Does a SHIFT SUPERVISOR do?Operates the restaurant in the absence of a ManagerInspires and guides their staffCompletes daily paperwork to record Burger King's success!Manages Inventory Carrols makes sure you are an important part of customers having it their way! The ultimate responsibility for our Shift Supervisor is to ensure that the store is whipping up Whoppers and keeping our customers happy and full! The shift managers are the chiefs of their team, and both inspire their staff and resolve issues by using excellent organizational, communication and developmental skills. Having the knowledge of the team members' responsibilities and keeping inventory are crucial to success in this position. Completing paperwork, managing financials and issuing/delivering deposits also come with the job. The Shift Supervisors lead the daily shifts and wrap up the store at the end of the day.Our People are Made to Order We are looking for awesome people to be on our team!You must be at least 18 years oldYou must be able to work in a fast-paced environment with your teamWorking Hard! The Shift Supervisor position requires several physical demands including:Counting money accuratelyReading and writing in EnglishCarrying up to 40 pounds regularlyBasic computer skillsRemaining on your feet for several hours at a timeReach, bend, see, stoop, kneel, squeeze, and pressCarrols Cares We start our Shift Supervisors with competitive pay. Have it your way and enjoy flexible scheduling and sizzling benefits! Carrols participates in the BKC student scholarship program started by the founder, Jim McLamore. Jim believed in higher education and so do we! By awarding over $7 million in scholarships to over 24,000 students each year, BKC plays a big part in making students' dreams of going to college a reality!Real Good Food Carrols is committed upholding the Burger King Brand and to serving our customers the exact sandwich they want, made to order and delivered quickly by a friendly team member!Success never tasted so good! If you want to unwrap your new career in a business that sizzles with potential, and have a great time doing it, click APPLY to submit your application today!
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.The Product Sales and Services (PSS) Supervisor is responsible for the overall guest service experience when dealing with both internal and external guests. World-class guest service focuses on quality control, increased sales generation through exceptional understanding of product offerings and scope of services throughout the resort. The supervisor will manage daily operations and communications for a PSS location.Responsibilities Include, (but are not limited to): Supervise sales of lift tickets/passes and/or ski & snowboard school private and group lesson products. Facilitate sales or redemption of travel agent, wholesale and advance purchase tickets, passes and ski & snowboard school products. Oversee guest information services, both in-person and over the phone. Some locations will only serve guests via the phone. Administer reservations for PSS products and/or on-mountain restaurants and activities. Required ability to troubleshoot and solve problems arising from guest dissatisfaction. Expand understanding of underlying computer/scanning systems and product functionality in order to efficiently answer questions and resolve issues. Monitor and maintain sales facilities, equipment and accompanying signage. Maintain appropriate office supplies including vault inventory and ensure tracked spending falls within expense budget. Oversee all opening/closing and sales functions in a fiscally accurate and timely manner, additionally comply with and fully implement all regulations. Manage administrative needs for the office, including but not limited to staff hiring and termination, employee documentation and payroll. Responsible for training, supervising and developing staff, while upholding company policies and procedures. Manage labor budget and staff schedules based upon business volume and guest service levels. Provide on-going job performance feedback and coaching to staff and complete mid-season and end-of-season performance appraisals. Create a positive and professional work environment and assist with other duties as assigned. Support data driven initiatives and goals. Qualifications: High School graduate or equivalent - preferred. Fluent in all aspects of English - required. Two years guest service experience - required. Ability to communicate professionally - required. Computer experience (Windows XP, Excel, Microsoft Word proficiency) - required. One year cash handling experience preferred - required. At least one year Product Sales and Services Department and Resort Point-of-Sale experience - preferred. Previous supervisory experience - preferred. Spanish speaking ability - preferred. Resume required with application - required. Children's Ski and Snowboard School: A background check will be required. Learn More About:Schedule: 4-5 shifts per week, shifts are 8-10 hours, including weekends and holidays.The budgeted range starts at 16.00. Actual pay will be adjusted based on experience.The perks and benefits include Free ski passes for employees 401(k) retirement plan Accrued Sick Time Discount lift tickets for friends and family Free ski lessons Discounted lodging, food (including $5 meals), gear, and mountain shuttles Discounted bike haul & golf Excellent training & professional development Seasonal Full Time roles are eligible for the above, plus... Critical Illness and Accident plans Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours) Free ski passes for dependents Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 259247Nearest Major Market: Denver
Jan 14, 2021
Full time
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.The Product Sales and Services (PSS) Supervisor is responsible for the overall guest service experience when dealing with both internal and external guests. World-class guest service focuses on quality control, increased sales generation through exceptional understanding of product offerings and scope of services throughout the resort. The supervisor will manage daily operations and communications for a PSS location.Responsibilities Include, (but are not limited to): Supervise sales of lift tickets/passes and/or ski & snowboard school private and group lesson products. Facilitate sales or redemption of travel agent, wholesale and advance purchase tickets, passes and ski & snowboard school products. Oversee guest information services, both in-person and over the phone. Some locations will only serve guests via the phone. Administer reservations for PSS products and/or on-mountain restaurants and activities. Required ability to troubleshoot and solve problems arising from guest dissatisfaction. Expand understanding of underlying computer/scanning systems and product functionality in order to efficiently answer questions and resolve issues. Monitor and maintain sales facilities, equipment and accompanying signage. Maintain appropriate office supplies including vault inventory and ensure tracked spending falls within expense budget. Oversee all opening/closing and sales functions in a fiscally accurate and timely manner, additionally comply with and fully implement all regulations. Manage administrative needs for the office, including but not limited to staff hiring and termination, employee documentation and payroll. Responsible for training, supervising and developing staff, while upholding company policies and procedures. Manage labor budget and staff schedules based upon business volume and guest service levels. Provide on-going job performance feedback and coaching to staff and complete mid-season and end-of-season performance appraisals. Create a positive and professional work environment and assist with other duties as assigned. Support data driven initiatives and goals. Qualifications: High School graduate or equivalent - preferred. Fluent in all aspects of English - required. Two years guest service experience - required. Ability to communicate professionally - required. Computer experience (Windows XP, Excel, Microsoft Word proficiency) - required. One year cash handling experience preferred - required. At least one year Product Sales and Services Department and Resort Point-of-Sale experience - preferred. Previous supervisory experience - preferred. Spanish speaking ability - preferred. Resume required with application - required. Children's Ski and Snowboard School: A background check will be required. Learn More About:Schedule: 4-5 shifts per week, shifts are 8-10 hours, including weekends and holidays.The budgeted range starts at 16.00. Actual pay will be adjusted based on experience.The perks and benefits include Free ski passes for employees 401(k) retirement plan Accrued Sick Time Discount lift tickets for friends and family Free ski lessons Discounted lodging, food (including $5 meals), gear, and mountain shuttles Discounted bike haul & golf Excellent training & professional development Seasonal Full Time roles are eligible for the above, plus... Critical Illness and Accident plans Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours) Free ski passes for dependents Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 259247Nearest Major Market: Denver
Guest Services SupervisorESSENTIAL DUTIES AND RESPONSIBILITIES:Work with Guest Services Manager to train and monitor front office staff.Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching and problem resolution.Communicate with the Engineering and Housekeeping Departments regarding any maintenance or guest room requests.Have full understanding of software system, assist with reservations, and checking guests in and out of the hotel knowing how and where to post all charges.Handle checks and credit cards received from the guests for payment of hotel charges.Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.Assist the Guest Services Manager by handling special requests, group blocking and unique circumstances.Maintain regular attendance, consistently be on time, and observe prescribed work, break and meal periods in compliance with standards.Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.Perform any other duties as requested by manager.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.EDUCATION AND EXPERIENCE REQUIREMENTS:Relevant related experience and/or training; or equivalent combination of education and experience.QUALIFICATIONSMust have flexibility to work nights and weekends.Must be able to read and write fluent English.Ability to read, write and comprehend simple instructions, short correspondence, and memos.Ability to interpret and perform basic computer and POS system functions. Knowledge of Microsoft Office applications.Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
Jan 13, 2021
Full time
Guest Services SupervisorESSENTIAL DUTIES AND RESPONSIBILITIES:Work with Guest Services Manager to train and monitor front office staff.Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching and problem resolution.Communicate with the Engineering and Housekeeping Departments regarding any maintenance or guest room requests.Have full understanding of software system, assist with reservations, and checking guests in and out of the hotel knowing how and where to post all charges.Handle checks and credit cards received from the guests for payment of hotel charges.Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.Assist the Guest Services Manager by handling special requests, group blocking and unique circumstances.Maintain regular attendance, consistently be on time, and observe prescribed work, break and meal periods in compliance with standards.Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.Perform any other duties as requested by manager.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.EDUCATION AND EXPERIENCE REQUIREMENTS:Relevant related experience and/or training; or equivalent combination of education and experience.QUALIFICATIONSMust have flexibility to work nights and weekends.Must be able to read and write fluent English.Ability to read, write and comprehend simple instructions, short correspondence, and memos.Ability to interpret and perform basic computer and POS system functions. Knowledge of Microsoft Office applications.Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
Job DetailsLevelExperiencedJob LocationBarth - Denver, COPosition TypeFull TimeEducation LevelHigh SchoolSalary RangeUndisclosedTravel PercentageNegligibleJob ShiftUndisclosedJob CategoryHealth CareDescriptionPosition Title: Shift SupervisorClassification: NonexemptReports To: Resident Services DirectorShifts Available: 2 6:00 AM - 2:30 PM (Flexible days from Monday - Sunday)2:00 PM to 10:30 PM Tuesday - SaturdaysSummary/Objective:Administer medications according to Colorado Department of Public Health & Environment training,provide Assisted Living residents with routine daily care in accordance with established procedures, andensure a safe, comfortable home environment is maintained for residents. Provide high-level oversight,monitoring, complex decision-making about resident and building issues, and to report to ResidentServices Director or Administrator as needed according to site communication plan. May supervise thework of others.Essential Functions:Assist Wellness Manager with input of new medication orders; check in delivered medications according to prescribed procedures and refill narcotics from locked backup storageMay train new QMAP employees or provide upskilling or refresher trainings to current QMAP teamMay conduct or participate in annual QMAP audits and medication auditsDuring certain shifts, may provide general house supervision overseeing QMAP and PCP assigned staffPractice safe administration of medication to residents using written physician orders according to the six rights of medication administration taught in the Colorado Department of Public Health & Environment QMAP Training Course and in compliance with the Assisted Living regulationsPerform vital signs as ordered and follow prescribed parameters in administering medicationsMaintain security of all medications and ensure that controlled drugs are kept under double lock and counted between each shift according to policies and proceduresReorder medications as needed or notify the designated staff member using appropriate protocols when there is a need for reordering medicationsAccurately report medication refusals and notify physician as directed for refusal of critical medicationsCreate medication error incident report for all errors in administering medications that are made or discoveredPerform fundamental duties of resident care not requiring a licensed nurse, and based on assignment and resident needs, such as bathing, oral hygiene, dressing, undressing, and other activities of daily livingDocument all personal care using systems and protocols provided by supervisorObserve and communicate resident changes in condition and report on all actions taken with resident careMay assist with admissions, discharges and transfersClean resident rooms, linens, clothing and equipment such as wheelchairs and walkers per schedule, and maintain daily orderliness in resident living areas and shared areasMay assist with resident activities, including onsite events and trips away from the propertyMay assist with dining setup, serving and cleanup for meals and snacks, including washing dishes or cleaning kitchenCommunicate all important information to incoming shift, and work together as a team to ensure the best quality resident care possibleRespect resident privacy and maintain confidentiality of resident informationObserve and follow all safety protocols and fire and emergency plansKeep work areas and carts clean, organized and orderlyEngage in appropriate, careful and efficient use of equipment and resources to minimize costsAlways respect resident rights, and report concerns to a supervisorOther duties as assignedWork Environment:Must be able to lift up to 30 lbs. comfortablyComfortable using and climbing on step stoolsCertain activities may require repetitive movements including climbing, crawling, crouching, pulling, pushingQualificationsCompetencies:Delegating tasks to other team members and following up on completion while ensuring compliance with regulations and SHO policies and proceduresAbility to communicate clearly both verbally and in writing, including the ability to provide nontechnical assistance in a simple, straightforward mannerDemonstrate sensitivity to the concerns of residents and a commitment to dealing fairly with allFriendly, professional demeanor, positive disposition, tactful, patience and high ethical character even while dealing with difficult or upset residentsStrong organizational and interpersonal skills; attention to detailIntermediate computer knowledge and typing skills; working knowledge of Microsoft Office SuiteRespect for privacy and ability to maintain confidentiality of resident care informationEnjoys community involvement, resident interaction, and public representation of the organizationWillingness to be a team player and provide support to all departments as needed with the intent to provide the best care to our residentsBilingual a plusEducation and Experience:High school diploma or equivalent requiredPrior experience working in healthcare environment or working with an elderly population preferredPrior supervisory experience a plusTraining and designation as Qualified Medication Administration Person (QMAP) through program approved by the State of Colorado Department of Health requiredCertification as a Nursing Assistant by the State of Colorado is encouraged, but not requiredRead, write, speak and understand the English languageDemonstrated working knowledge of Microsoft Office Suite including Word, Excel, Outlook
Jan 13, 2021
Full time
Job DetailsLevelExperiencedJob LocationBarth - Denver, COPosition TypeFull TimeEducation LevelHigh SchoolSalary RangeUndisclosedTravel PercentageNegligibleJob ShiftUndisclosedJob CategoryHealth CareDescriptionPosition Title: Shift SupervisorClassification: NonexemptReports To: Resident Services DirectorShifts Available: 2 6:00 AM - 2:30 PM (Flexible days from Monday - Sunday)2:00 PM to 10:30 PM Tuesday - SaturdaysSummary/Objective:Administer medications according to Colorado Department of Public Health & Environment training,provide Assisted Living residents with routine daily care in accordance with established procedures, andensure a safe, comfortable home environment is maintained for residents. Provide high-level oversight,monitoring, complex decision-making about resident and building issues, and to report to ResidentServices Director or Administrator as needed according to site communication plan. May supervise thework of others.Essential Functions:Assist Wellness Manager with input of new medication orders; check in delivered medications according to prescribed procedures and refill narcotics from locked backup storageMay train new QMAP employees or provide upskilling or refresher trainings to current QMAP teamMay conduct or participate in annual QMAP audits and medication auditsDuring certain shifts, may provide general house supervision overseeing QMAP and PCP assigned staffPractice safe administration of medication to residents using written physician orders according to the six rights of medication administration taught in the Colorado Department of Public Health & Environment QMAP Training Course and in compliance with the Assisted Living regulationsPerform vital signs as ordered and follow prescribed parameters in administering medicationsMaintain security of all medications and ensure that controlled drugs are kept under double lock and counted between each shift according to policies and proceduresReorder medications as needed or notify the designated staff member using appropriate protocols when there is a need for reordering medicationsAccurately report medication refusals and notify physician as directed for refusal of critical medicationsCreate medication error incident report for all errors in administering medications that are made or discoveredPerform fundamental duties of resident care not requiring a licensed nurse, and based on assignment and resident needs, such as bathing, oral hygiene, dressing, undressing, and other activities of daily livingDocument all personal care using systems and protocols provided by supervisorObserve and communicate resident changes in condition and report on all actions taken with resident careMay assist with admissions, discharges and transfersClean resident rooms, linens, clothing and equipment such as wheelchairs and walkers per schedule, and maintain daily orderliness in resident living areas and shared areasMay assist with resident activities, including onsite events and trips away from the propertyMay assist with dining setup, serving and cleanup for meals and snacks, including washing dishes or cleaning kitchenCommunicate all important information to incoming shift, and work together as a team to ensure the best quality resident care possibleRespect resident privacy and maintain confidentiality of resident informationObserve and follow all safety protocols and fire and emergency plansKeep work areas and carts clean, organized and orderlyEngage in appropriate, careful and efficient use of equipment and resources to minimize costsAlways respect resident rights, and report concerns to a supervisorOther duties as assignedWork Environment:Must be able to lift up to 30 lbs. comfortablyComfortable using and climbing on step stoolsCertain activities may require repetitive movements including climbing, crawling, crouching, pulling, pushingQualificationsCompetencies:Delegating tasks to other team members and following up on completion while ensuring compliance with regulations and SHO policies and proceduresAbility to communicate clearly both verbally and in writing, including the ability to provide nontechnical assistance in a simple, straightforward mannerDemonstrate sensitivity to the concerns of residents and a commitment to dealing fairly with allFriendly, professional demeanor, positive disposition, tactful, patience and high ethical character even while dealing with difficult or upset residentsStrong organizational and interpersonal skills; attention to detailIntermediate computer knowledge and typing skills; working knowledge of Microsoft Office SuiteRespect for privacy and ability to maintain confidentiality of resident care informationEnjoys community involvement, resident interaction, and public representation of the organizationWillingness to be a team player and provide support to all departments as needed with the intent to provide the best care to our residentsBilingual a plusEducation and Experience:High school diploma or equivalent requiredPrior experience working in healthcare environment or working with an elderly population preferredPrior supervisory experience a plusTraining and designation as Qualified Medication Administration Person (QMAP) through program approved by the State of Colorado Department of Health requiredCertification as a Nursing Assistant by the State of Colorado is encouraged, but not requiredRead, write, speak and understand the English languageDemonstrated working knowledge of Microsoft Office Suite including Word, Excel, Outlook
