Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing staff in resort details with a focus on luxury service. RESPONSIBILITIES include but are not limited to: Execute the flow of information to guests about hotel services, features and room amenities, answer questions, give directions and make detailed reservations or recommendations. Provide thorough follow-up with all guest communications. Able to answer overflow phone calls, check-in/out guests, research and address minor billing issues for guests in real-time, and enter thorough and complete guest notes into LMS reservation and concierge system in a timely and complete manner. Review all arrivals to ensure all instructions and billing requests have been addressed properly, room types are appropriate, VIP status and procedures are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve for guests upon arrival. Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs and company guidelines regarding preferred vendors. Active in the promotion of in house events and adventure programming. Help manage signup sheets, and waivers of liability, etc. Perform according to the RockResorts Brand Standards, and those set forth by the manager. Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendors. Anticipate guests' needs, respond promptly and acknowledge all guests. Ruthlessly prioritize time to ensure that in-house guests and future guests are receiving appropriate attention while maintaining an engaged and welcoming lobby presence. Every guest should be "Welcomed" into our space. Accurately bill and audit CME and other vendor charges regard to the guest folio. Communicate guest requests with Bell/Valet, Housekeeping, Engineering, Loss Prevention and the Loading Dock as needed using prescribed systems LMS, hotSOS, and/or directly as appropriate. Implements "Operation Elevation" when appropriate and oversees follow through. Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum. Qualifications : Knowledge of the Vail area restaurants and attractions - Required Ability to effectively present detailed information both verbally and in written form to guests, fellow Executives and employees throughout the organization - Required Proficient in Microsoft Office applications including Word, Excel, Publisher, and Outlook - Required Ability to stand for long periods of time - Required Minimum of one-year high-end guest service experience in a property of similar size and quality - Preferred College degree with an emphasis in Hospitality - Preferred Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear, and mountain shuttles Discounted bike haul & golf Medical, Dental, and Vision plans (full-time positions) 401(k) Retirement Plan Excellent training and professional development Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We're famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work! If you would prefer to drive AND want to make some extra cash, you will definitely want to participate in our Employee Carpool Program! Make up to $25.00 a DAY just for driving your fellow employees to work! Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 224748
Aug 06, 2020
Full time
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing staff in resort details with a focus on luxury service. RESPONSIBILITIES include but are not limited to: Execute the flow of information to guests about hotel services, features and room amenities, answer questions, give directions and make detailed reservations or recommendations. Provide thorough follow-up with all guest communications. Able to answer overflow phone calls, check-in/out guests, research and address minor billing issues for guests in real-time, and enter thorough and complete guest notes into LMS reservation and concierge system in a timely and complete manner. Review all arrivals to ensure all instructions and billing requests have been addressed properly, room types are appropriate, VIP status and procedures are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve for guests upon arrival. Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs and company guidelines regarding preferred vendors. Active in the promotion of in house events and adventure programming. Help manage signup sheets, and waivers of liability, etc. Perform according to the RockResorts Brand Standards, and those set forth by the manager. Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendors. Anticipate guests' needs, respond promptly and acknowledge all guests. Ruthlessly prioritize time to ensure that in-house guests and future guests are receiving appropriate attention while maintaining an engaged and welcoming lobby presence. Every guest should be "Welcomed" into our space. Accurately bill and audit CME and other vendor charges regard to the guest folio. Communicate guest requests with Bell/Valet, Housekeeping, Engineering, Loss Prevention and the Loading Dock as needed using prescribed systems LMS, hotSOS, and/or directly as appropriate. Implements "Operation Elevation" when appropriate and oversees follow through. Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum. Qualifications : Knowledge of the Vail area restaurants and attractions - Required Ability to effectively present detailed information both verbally and in written form to guests, fellow Executives and employees throughout the organization - Required Proficient in Microsoft Office applications including Word, Excel, Publisher, and Outlook - Required Ability to stand for long periods of time - Required Minimum of one-year high-end guest service experience in a property of similar size and quality - Preferred College degree with an emphasis in Hospitality - Preferred Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear, and mountain shuttles Discounted bike haul & golf Medical, Dental, and Vision plans (full-time positions) 401(k) Retirement Plan Excellent training and professional development Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We're famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work! If you would prefer to drive AND want to make some extra cash, you will definitely want to participate in our Employee Carpool Program! Make up to $25.00 a DAY just for driving your fellow employees to work! Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 224748
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing staff in resort details with a focus on luxury service. RESPONSIBILITIES include but are not limited to: Execute the flow of information to guests about hotel services, features and room amenities, answer questions, give directions and make detailed reservations or recommendations. Provide thorough follow-up with all guest communications. Able to answer overflow phone calls, check-in/out guests, research and address minor billing issues for guests in real-time, and enter thorough and complete guest notes into LMS reservation and concierge system in a timely and complete manner. Review all arrivals to ensure all instructions and billing requests have been addressed properly, room types are appropriate, VIP status and procedures are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve for guests upon arrival. Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs and company guidelines regarding preferred vendors. Active in the promotion of in house events and adventure programming. Help manage signup sheets, and waivers of liability, etc. Perform according to the RockResorts Brand Standards, and those set forth by the manager. Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendors. Anticipate guests' needs, respond promptly and acknowledge all guests. Ruthlessly prioritize time to ensure that in-house guests and future guests are receiving appropriate attention while maintaining an engaged and welcoming lobby presence. Every guest should be "Welcomed" into our space. Accurately bill and audit CME and other vendor charges regard to the guest folio. Communicate guest requests with Bell/Valet, Housekeeping, Engineering, Loss Prevention and the Loading Dock as needed using prescribed systems LMS, hotSOS, and/or directly as appropriate. Implements "Operation Elevation" when appropriate and oversees follow through. Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum. Qualifications : Knowledge of the Vail area restaurants and attractions - Required Ability to effectively present detailed information both verbally and in written form to guests, fellow Executives and employees throughout the organization - Required Proficient in Microsoft Office applications including Word, Excel, Publisher, and Outlook - Required Ability to stand for long periods of time - Required Minimum of one-year high-end guest service experience in a property of similar size and quality - Preferred College degree with an emphasis in Hospitality - Preferred Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear, and mountain shuttles Discounted bike haul & golf Medical, Dental, and Vision plans (full-time positions) 401(k) Retirement Plan Excellent training and professional development Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We're famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work! If you would prefer to drive AND want to make some extra cash, you will definitely want to participate in our Employee Carpool Program! Make up to $25.00 a DAY just for driving your fellow employees to work! Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 224748
Aug 06, 2020
Full time
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing staff in resort details with a focus on luxury service. RESPONSIBILITIES include but are not limited to: Execute the flow of information to guests about hotel services, features and room amenities, answer questions, give directions and make detailed reservations or recommendations. Provide thorough follow-up with all guest communications. Able to answer overflow phone calls, check-in/out guests, research and address minor billing issues for guests in real-time, and enter thorough and complete guest notes into LMS reservation and concierge system in a timely and complete manner. Review all arrivals to ensure all instructions and billing requests have been addressed properly, room types are appropriate, VIP status and procedures are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve for guests upon arrival. Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs and company guidelines regarding preferred vendors. Active in the promotion of in house events and adventure programming. Help manage signup sheets, and waivers of liability, etc. Perform according to the RockResorts Brand Standards, and those set forth by the manager. Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendors. Anticipate guests' needs, respond promptly and acknowledge all guests. Ruthlessly prioritize time to ensure that in-house guests and future guests are receiving appropriate attention while maintaining an engaged and welcoming lobby presence. Every guest should be "Welcomed" into our space. Accurately bill and audit CME and other vendor charges regard to the guest folio. Communicate guest requests with Bell/Valet, Housekeeping, Engineering, Loss Prevention and the Loading Dock as needed using prescribed systems LMS, hotSOS, and/or directly as appropriate. Implements "Operation Elevation" when appropriate and oversees follow through. Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum. Qualifications : Knowledge of the Vail area restaurants and attractions - Required Ability to effectively present detailed information both verbally and in written form to guests, fellow Executives and employees throughout the organization - Required Proficient in Microsoft Office applications including Word, Excel, Publisher, and Outlook - Required Ability to stand for long periods of time - Required Minimum of one-year high-end guest service experience in a property of similar size and quality - Preferred College degree with an emphasis in Hospitality - Preferred Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear, and mountain shuttles Discounted bike haul & golf Medical, Dental, and Vision plans (full-time positions) 401(k) Retirement Plan Excellent training and professional development Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We're famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work! If you would prefer to drive AND want to make some extra cash, you will definitely want to participate in our Employee Carpool Program! Make up to $25.00 a DAY just for driving your fellow employees to work! Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 224748
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing staff in resort details with a focus on luxury service. RESPONSIBILITIES include but are not limited to: Execute the flow of information to guests about hotel services, features and room amenities, answer questions, give directions and make detailed reservations or recommendations. Provide thorough follow-up with all guest communications. Able to answer overflow phone calls, check-in/out guests, research and address minor billing issues for guests in real-time, and enter thorough and complete guest notes into LMS reservation and concierge system in a timely and complete manner. Review all arrivals to ensure all instructions and billing requests have been addressed properly, room types are appropriate, VIP status and procedures are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve for guests upon arrival. Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs and company guidelines regarding preferred vendors. Active in the promotion of in house events and adventure programming. Help manage signup sheets, and waivers of liability, etc. Perform according to the RockResorts Brand Standards, and those set forth by the manager. Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendors. Anticipate guests' needs, respond promptly and acknowledge all guests. Ruthlessly prioritize time to ensure that in-house guests and future guests are receiving appropriate attention while maintaining an engaged and welcoming lobby presence. Every guest should be "Welcomed" into our space. Accurately bill and audit CME and other vendor charges regard to the guest folio. Communicate guest requests with Bell/Valet, Housekeeping, Engineering, Loss Prevention and the Loading Dock as needed using prescribed systems LMS, hotSOS, and/or directly as appropriate. Implements "Operation Elevation" when appropriate and oversees follow through. Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum. Qualifications : Knowledge of the Vail area restaurants and attractions - Required Ability to effectively present detailed information both verbally and in written form to guests, fellow Executives and employees throughout the organization - Required Proficient in Microsoft Office applications including Word, Excel, Publisher, and Outlook - Required Ability to stand for long periods of time - Required Minimum of one-year high-end guest service experience in a property of similar size and quality - Preferred College degree with an emphasis in Hospitality - Preferred Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear, and mountain shuttles Discounted bike haul & golf Medical, Dental, and Vision plans (full-time positions) 401(k) Retirement Plan Excellent training and professional development Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We're famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work! If you would prefer to drive AND want to make some extra cash, you will definitely want to participate in our Employee Carpool Program! Make up to $25.00 a DAY just for driving your fellow employees to work! Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 224748
Aug 06, 2020
Full time
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing staff in resort details with a focus on luxury service. RESPONSIBILITIES include but are not limited to: Execute the flow of information to guests about hotel services, features and room amenities, answer questions, give directions and make detailed reservations or recommendations. Provide thorough follow-up with all guest communications. Able to answer overflow phone calls, check-in/out guests, research and address minor billing issues for guests in real-time, and enter thorough and complete guest notes into LMS reservation and concierge system in a timely and complete manner. Review all arrivals to ensure all instructions and billing requests have been addressed properly, room types are appropriate, VIP status and procedures are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve for guests upon arrival. Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs and company guidelines regarding preferred vendors. Active in the promotion of in house events and adventure programming. Help manage signup sheets, and waivers of liability, etc. Perform according to the RockResorts Brand Standards, and those set forth by the manager. Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendors. Anticipate guests' needs, respond promptly and acknowledge all guests. Ruthlessly prioritize time to ensure that in-house guests and future guests are receiving appropriate attention while maintaining an engaged and welcoming lobby presence. Every guest should be "Welcomed" into our space. Accurately bill and audit CME and other vendor charges regard to the guest folio. Communicate guest requests with Bell/Valet, Housekeeping, Engineering, Loss Prevention and the Loading Dock as needed using prescribed systems LMS, hotSOS, and/or directly as appropriate. Implements "Operation Elevation" when appropriate and oversees follow through. Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum. Qualifications : Knowledge of the Vail area restaurants and attractions - Required Ability to effectively present detailed information both verbally and in written form to guests, fellow Executives and employees throughout the organization - Required Proficient in Microsoft Office applications including Word, Excel, Publisher, and Outlook - Required Ability to stand for long periods of time - Required Minimum of one-year high-end guest service experience in a property of similar size and quality - Preferred College degree with an emphasis in Hospitality - Preferred Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear, and mountain shuttles Discounted bike haul & golf Medical, Dental, and Vision plans (full-time positions) 401(k) Retirement Plan Excellent training and professional development Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We're famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work! If you would prefer to drive AND want to make some extra cash, you will definitely want to participate in our Employee Carpool Program! Make up to $25.00 a DAY just for driving your fellow employees to work! Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 224748
