9 jobs found

Under the direction of the Vice President of Hotel Operations, the Director of Hotel Operations runs the hotel as an integral part of the gaming operation. The Director of Hotel Operations ensures all activities of the hotel are in accordance with San Manuels objectives, while monitoring guest service and productivity standards with the objective of achieving revenue goals for the casino and hotel along with providing best in class guest service. The Director of Hotel Operations is responsible for the overall management, training, employee engagement, direction and service of the Front Desk Services, Concierge, and Housekeeping departments. Essential Duties & Responsibilities 1. Directs assigned hotel operational functions, ensuring alignment with the strategic plan and vision. Develops business plans that support enterprise initiatives and enhance quality and service, associated costs, employee development, retention strategies and employee productivity benchmarks. Ensures effective structures, processes, positions, and performance management systems are in place for all hotel operations. 2. Partners with the VP of Hotel Operations and respective enterprise leadership to coordinate and monitor progress of all major hotel projects such as renovations, capital expenditures, equipment changeovers. Actively conducts and participates in research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position in anticipation of changing guests needs within the dynamic hospitality/gaming environment. 3. Monitors fiscal budget, KPIs yield management of hotel inventory, operations of assigned departments and marketing strategies to produce both short-term and long-term profitability. Monitors all departmental expenses and is prepared to justify expenditures in monthly variance meetings. Prepares Hotel annual budget. Assists with preparation of revenue and occupancy forecasting. 4. Actively monitors advance sales to prevent reservation conflicts with other departments events and schedules. Monitors oversold dates to ensure maximization of room revenue. Maximizes room revenue and occupancy by reviewing daily status. Analyzes rate variance, monitors credit reports and maintains close observation of daily house count. Monitors selling status of house daily, i.e. flash report, allowances, etc. Attends daily and monthly Rooms Merchandizing meetings. Completes monthly forecasts. Develops strategic plans based on the master calendar in alignment with Marketing. 5. Directs the delivery and measurement of guest services within assigned departments consistent with the enterprises core service standards. Conducts sign-off of all Service Standards by position. Ensures the maintenance and execution of best-in-class service and drives results through staff professional development and appropriate training programs that monitors results through evaluation, inspection, and analysis. Interfaces with team members frequently and keeps open communication in order to ensure a cohesive, consistent workforce that understands and provides guest service at an exceptional level. Provides vision and direction for department management for all assigned departments. 6. Mentors department leadership, and establishes the parameters that empower and develop managers/supervisors with the authority to accomplish the duties of their assigned positions. Prepares department leadership for succession through development of key identified areas. 7. Responds accordingly to all guest requests, problems, complaints and/or accidents promptly and in a courteous manner. Follows-up on outstanding issues to ensure guest satisfaction. Monitors and supports the VIP and guest request processes as well as their respective recognition programs. 8. Monitors all department standards of safety, cleanliness and maintenance to ensure compliance. Works closely with Facilities & EVS to ensure housekeeping/laundry cleaning, sanitation, and presentation standards are met, as well as avoidance of schedule conflicts with other departments. 9. Oversees and partners with management of assigned areas to ensure efficient and appropriate staffing, employee development and training, performance management, and policy enforcement. Actively supports Human Resources with recruiting efforts, and ensures all respective management are compliant with interviewing and hiring policies and procedures. 10. Performs other duties as assigned to support the efficient operation of the department. Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Requirements Education/Experience/Qualifications Bachelors Degree required. Degree in hospitality, business administration or related field preferred. Background in Rooms and Food & Beverage Operations required. Seven (7) years of hotel operations experience in a luxury 4 Diamond hotel, and five (5) years supervisory/management experience required. Excellent technical skills to include MS Office, PMS system, Dephi and Oracle. Experience budgeting and forecasting for Rooms and Food & Beverage revenues, Cost of Sales, Direct Expenses, labor productivities and capture ratios. Certificates/Licenses/Registrations At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license. A qualified candidate/employee must have a valid drivers license with an acceptable driving record as determined by the companys insurance carrier.

The Setai. Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location. The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers. A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife. The ideal candidate for this position must have excellent communication and organizational skills. Must be able to work in a fast paced environment but still demonstrate graceful movement in the pool area. Successful candidates must be able to demonstrate the ability of providing proactive service and anticipating guest need. Additionally, candidates must have the ability to lift, bend, walk, push or pull furniture and umbrellas and stand for extended periods in an outdoor setting. Prior experience in a luxury hotel setting is highly desired. The Setai recognizes that employee benefits are an important component of your total compensation. We are pleased to offer a competitive benefit package for all full time employees including many programs unique to our hotel. What we offer: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term Disability Insurance Retirement plan - 401(k) program Generous Paid Time Off Program Bereavement Pay Jury Duty Pay Food & Beverage Discounts Spa Discounts Employee Referral Program Tuition Reimbursement Duty Meals Uniforms & Maintenance of Uniforms Parking privileges are not offered with this position. EOE/ DFWP The above is an example of the benefits offered at The Setai. Not all benefits are guaranteed and benefits are subject to change. A full listing of benefits will be provided upon hire as outlined in our employee handbook.

Do you have a knack for providing top-level customer service? Do you go the extra mile to ensure satisfaction for clients and guests? If so, this just might be the right opportunity for you! We are seeking a Concierge to coordinate and provide amenity services to residents of our client communities. You will work directly with residents, community managers and home valets to coordinate service schedules and ensure that exemplary customer service is being provided. Amenity services includes pet walking, package delivery, doorstep garbage collection and dry-cleaning pickup and delivery. Work Schedule: Must be available to work a schedule within our hours of operation: Monday-Friday 7:00 am - 8:00 pm & Saturday 8:00 am - 6:00 pm. Essential duties include: Manage the community's concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in Keep the concierge suite clean, organized, well stocked and inviting for resident interaction Assist residents who come to the concierge suite to make a service request by entering that service request into the system Manage and organize the delivery of resident packages by accepting packages, arranging the delivery of the package and notifying the resident Assist residents with questions and requests related to their amenity services in person, through email and via phone Assist in resident communication efforts Maintain an atmosphere of warmth, personal interest and positivity Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures Develop and manage schedules for amenity services provided by the Home Valets Provide exemplary and timely customer service to residents, pets and community staff Build relationships with client residents and community staff Ensure we are following outlined protocol while providing amenity services to residents Maintain a daily activity log for all services provided to residents in the community Conduct any amenity services needed in the absence of a Home Valet, including pet walking, dry cleaning pickup/drop off, doorstep trash collection and package delivery Ability to perform other duties as assigned by the District Manager Job Requirements: You are a good fit if you have the following skills: Must have a commitment to service excellence with a friendly and positive attitude Must love dogs with an understanding and willingness to learn about their care The ability to multi-task and handle various duties at one time Time-management and problem-solving skills is essential Maintain a professional appearance and friendly attitude toward residents and community staff Must have excellent skills in Microsoft Office products Able to keep up with the physical demands of being on your feet and walking for much of the day Must be able to lift at least 25 pounds Able to cope with inclement weather (rain, snow, cold, or heat wave, we walk through it all) Must enjoy delighting all residents including pets and possess exemplary customer service skills Must display excellent verbal and written communications skills Attention to detail and quality Ability to take direction, be reliable, work productively on one's own and adhere to a schedule Own an iPhone with IOS 9 or newer or Android 6 or newer and comfortable with downloading and using mobile apps Must have a valid Driver's License with a clean driving record Desire to be part of a fun and growing company Education & Experience Requirements High school diploma or GED required 5+ years of customer service experience, hospitality industry preferred Experience working as a concierge in a hotel or luxury condominium is a plus Experience in the multifamily industry is a plus Certification or degree in Hospitality Management is a plus We provide the following benefits to our part-time associates: Tuition reimbursement Referral bonus program Associate discount programs Associate and family assistance program Rewards and recognition program

Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.Summary: The Rooms Operations Manager is responsible for the overall support and management of the day-to-day operations of the rooms division; inclusive of Front Office, Concierge, Bell & Door and Housekeeping. This role will collaborate, partner, and support the Director of Rooms on all operational functions, programs, assignments and hotel activities as deemed necessary to support the business. This individual will be provided with a complete overview of the rooms division, facilitated through a rotation between the front of house and back of house operation. The Rooms Manager will be a business partner responsible for supporting the company's goals, objectives, vision, mission, and values.Guest Engagement: Direct and control the activities of the Guest Experience, Concierge, Bell/Door to ensure adherence to Pendry standards, policies and proceduresReview and analyze guest engagement scores and trends in Revinate.Responsible for profile accuracy with the aim of creating a personalized experience for each of our guests. Satisfy all reasonable guests' services requests with the upmost levels of confidentiality and discretion.Leading and Engaging Associates: Nurtures a collaborative and encouraging working environment with all other departments and associates. Responsible for creating an engaging and collaborative culture with our associates. Responsible for recruiting and on boarding all new Rooms associates. Responsible for creating a learning environment, effectively train on Pendry standardsLeads Guest Recognition programs and standards at the property. Ensure the housekeeping associates are performing at optimum levels by ensuring proper credit assignment and by ensuring the proper equipment and supplies are always provided. Support the Director of Housekeeping with all associate meetings, training sessions and recognition events. Perform daily stand up and run meetings for Rooms departments. Corrective Coaching: Responsible for Performance Management and for providing corrective coaching as and when needed.Ensure all Rooms associates maintain a balanced bank and to reconcile all transactions at the close of their shift and to cash out.Operational Excellence: Review daily activity, inclusive of but not limited to arrivals, departure, guests in house itineraries and restaurant reservations with the aim of delivering on all guests expectations. Manage and satisfy front of house supplies and long-term storage.Ensure team are familiar with all guest rooms, spa, dinning and selling techniques, hotel facilities, services, hours of operation, key associates,special activities, functions in the hotel and to ensure proper follow up on all special guest requests.Review, analyze and take action on all day-to-day Manager Logs and offer same day resolutions. Supervises and assists as needed with the answering and directing of phone calls, pages, radio requests and faxes, wake up calls, in an efficient manner.Directly responsible for Housekeeping MOD coverage during Director of Housekeeping absence. Responsible for the cleanliness of the Food and Beverage public area outlets.Collaborate with the Front of House team to ensure show rooms ready for all site visits.Business Results: Comprehends budgets, operating statements and payroll reports. Complete all payroll records and ensure payroll accuracy and proper labor management. Manage room inventory, room status and allocate labor to meet all operational needs.Prepare daily rooms report noting and highlighting any discrepancies imperative for the operation to note.Identify and report property maintenance conditions and create work orders for all required repairs.Responsible for inspecting guest floors daily, inspect suites and, ensure room condition for all arrivals and audit occupied and check-out rooms daily. Comprehend room categories, room set ups, design, color schemes and room, in order to manage labor and drive incremental revenue The tasks and responsibilities outlined are not all limiting but mere an overview. Preferred Qualifications and Skills:2+ years of previous Rooms Division management experience is required.Experience in a luxury hotel and/or resort requiredFront Office and/or Housekeeping Management experience highly preferredKnowledge of West Hollywood market is desirable.Previous pre-opening experience is desirable.Ability to handle computer systems (related to schedule, payroll, purchase, guest lists, guest activities reports etc.) Ability to multi-task in a high volume and fast paced environmentStrong communication and interpersonal skillsIn the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact Montage Recruitment Manager at and/or email such as .

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service throughout the world.The Ritz-Carlton has taken the legendary service to sea with The Ritz-Carlton Yacht Collection and seeks experienced luxury cruise hospitality professionals to become one of our Ladies and Gentlemen.POSITION SUMMARY The Ambassador for brand culture within the Guest Services Department. Leads the Guest Services team onboard in delivering the highest quality of guest service and assistance to all guests. Drives sustainable leadership of onboard Guest Services from both a technical perspective and through daily guest engagement and personalization of the onboard experience. Owner of the guest resolution experience onboard and driver of guest issue resolution with all functional departments. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. ESSENTIAL DUTIES Provides guests with the highest level of guest experience, demonstrating genuine concern for guest well-being and expectations at all times. Coordinates, organizes and supervises the Guest Services operation to the level expected from The Ritz-Carlton. Oversees the Personal Concierge Program to ensure maximum guest experience and anticipation Emphasizes the importance of guest engagement with the team, leading by example and with a highly visible presence at the Guest Services desk. Ensures the smooth running of the Guest Services operation, ensuring immediate action to all guest requests and concerns. Demonstrates genuine care and hospitality in all guest interactions Owns the development and delivery of all Guest Services training. Partners with the Human Resources Manager onboard to organize and deliver all training curriculum for the Guest Services team. Supervises the schedule and training of the Night Reception responsibilities. Ensures all Ritz-Carlton Brand Standards are evident throughout all aspects of training Prepares all relevant reports, identifying and suggesting ways to improve guest service and total guest satisfaction. Assists the Financial Controller as required with general administrative duties and accounting matters. Supports the Financial Controller as required with all ship clearance and immigration paperwork. Plans and coordinates all boarding and departure procedures in collaboration with the Shore Collection Manager for all transport arrangements, Financial Controller for all shore side requirements and the Hotel Director for the appropriate manning required for each experience PEOPLE MANAGEMENT Model and hold others accountable for promoting the Gold Standards, respect and fair treatment Ensures the Daily execution of Line-up in accordance with company standards and Brand Guidelines Sets the department's expectations for desired behavior, knowledge and skill levels Coaches others by providing constructive feedback; helps others identify developmental needs and monitors progress; promoting an environment where everyone is valued and included Demonstrates alignment with corporate strategies and initiatives while ensuring alignment throughout the yacht organization Oversees and delivers all training for the Guest Services Department Ensures maximum focus on development of all Guest Services Ladies and Gentlemen Ensures the department adheres to, monitors and enforces the grooming standards according to brand standards and expectations QUALIFICATIONS Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position Degree in Hospitality, with a minimum of five years' experience in luxury cruise. Minimum two years required at Department Head level. Luxury hotel experience also preferred. Extensive knowledge of Property Management Software Systems such as Fidelio, Opera and/or MXP. Understanding of rooms software and housekeeping systems Experience in supporting immigration and vessel clearance procedures for the luxury cruise market Strong exposure to Butler Training Programs and Guest Engagement programs Understanding of Customer Experience Platforms such as Medallia, Qualtrics with an understanding of guest trend analysis to drive root cause resolution PHYSICAL & LANGUAGE REQUIREMENTS While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Apply for This Job

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures. To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey. Job Description Summary: Join the team at the historic Equinox Golf Resort & Spa, this elegant hotel offers a year-round luxury retreat in southern Vermont's Manchester Village - this distinguished resort's 250-year legacy is rich in U.S. history. Once a meeting site for revolutionary rebels and a vacation destination to four American presidents, the property was designated as a National Historic Place in the 1970s. Today's Equinox offers a modern interpretation of the resort's heritage with 199 guest accommodations that range from tucked-away townhouses to sophisticated suites. Equinox's extensive portfolio of activities and amenities delivers four seasons of adventure and relaxation. We are proud of our history and enjoy being the difference for our guests and employees. Our Front Desk Agents create the guest experience while providing both the initial and final impressions that the guests have of the Resort. Job Description: ESSENTIAL FUNCTIONS: * Will perform all duties required for an efficient check in and check out using our service standards. Must be friendly and engaging with the guest and customer centric. * Will resolve guest issues and ensure follow-up as needed with the guest and applicable department. * Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. * Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. * Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. * All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks. * Reservation functions including entering and updating group files. * Concierge functions - providing information on resort amenities and local Vermont activities. * Adhere to the policies of the Resort as set forth in the Employee Guide. * Maintain the highest level of employee/guest relations. * Maintain a good working relationship with all Departments. * Enthusiastically collecting guest feedback and resolution expert. * EXPERIENCE & SKILLS: * High school diploma or general education degree (GED) required. * Strong communication and presentation skills. * Must work well under pressure and fast-paced environment. * Previous experience in a customer-facing role. * Computer skills required, knowledge of MS Office, Email and Social Media. Must be available to work a flexible work schedule based on business needs including weekends and holidays. Part-time opportunities available. Great hotel discounts and on-site employee meal program.

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures. To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey. Job Description Summary: Join the team at the historic Equinox Golf Resort & Spa, this elegant hotel offers a year-round luxury retreat in southern Vermont's Manchester Village - this distinguished resort's 250-year legacy is rich in U.S. history. Once a meeting site for revolutionary rebels and a vacation destination to four American presidents, the property was designated as a National Historic Place in the 1970s. Today's Equinox offers a modern interpretation of the resort's heritage with 199 guest accommodations that range from tucked-away townhouses to sophisticated suites. Equinox's extensive portfolio of activities and amenities delivers four seasons of adventure and relaxation. We are proud of our history and enjoy being the difference for our guests and employees. Attendant is responsible for ensuring clean, orderly and attractive public space areas throughout the resort including restrooms and outdoor space. Job Description: ESSENTIAL FUNCTIONS: * Ensure cleanliness of entire lobby area, dusting, vacuuming, mopping and furniture placement. * Polishes all brass sign displays and stairway handrails. * Dusts all pictures and furniture. * Observe Concierge station to maintain constant cleanliness. * Assists with snow removal as assigned. * Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. * Checks, cleans and re-stocks employee restrooms two times daily. * Maintains a neat appearance of work cart. * Report all maintenance needs and special cleaning needs. * Return all lost and found articles to Housekeeping Office. * Practice safety standards at all times. Clean up spills immediately. * Remove trash and vacuums carpets in internal offices. EXPERIENCE & SKILLS * Housekeeping experience desirable. * Must be able to work alone. * Must be able to push or pull 60 pounds and lift and/or carry 30 pounds. * Must be able to stand for eight hours, bend, stretch, reach, crawl, kneel. * Be able to multitask, remain service centric. * Communicate with guest and co-workers in a friendly and helpful professional manner. * Work as a team member. * Ability to speak, read, and write fluent English is preferred, other languages beneficial. COVID-19 Precaution(s): * Face Covering - mask at workstations * Social distancing guidelines in place * Sanitizing, disinfecting, or cleaning procedures in place Must be available to work a flexible work schedule based on business needs including weekends and holidays. Full-time opportunities. We offer great benefits and hotel discounts.

JOB SUMMARY The Greeter creates a warm welcome for arriving guests, interacting with guests in the lobby, promoting hotel facilities and Food & Beverage outlets and directing them to the Concierge. The Greeter must be able to promote excellence, convey elegance and inspire luxury with the guest and fellow team members. ESSENTIAL JOB FUNCTIONS Creates an overall warm and inviting luxury atmosphere for all of our guests. Greets guests as they arrive to check-in at the resort and direct them to the Concierge. Anticipates guests' needs, and responds quickly & professionally to all guest requests. Provides information on resort amenities and facilities. Oversees the processing of all Privilege Card members and airline miles for all of our guests. Communicates and partners with Sales and Catering managers on an individual basis to ensure preparation for group arrivals and departures. Maintains a professional appearance and a cordial attitude towards all guests and team members. Maintains a clean, pleasant and safe working environment. Provides superior customer service in accordance with the Company DRIven to Excellence standards. Consistently practices the Meaning of Yes® and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects. Operates general office machinery (i.e., computer, copy machine, fax machine, etc.). Completes all required company trainings and compliance courses as assigned. Adheres to company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. EDUCATION High School Diploma or equivalent. EXPERIENCE A minimum (1) year of experience in the Hotel/Hospitality field required. No supervisory experience required. SUPERVISORY RESPONSIBILITIES This position does not include any supervisory responsibilities. LICENSE & CERTIFICATIONS This position does not require licenses or certifications. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following: Knowledge of proper cash handling procedures. Experience using hotel reservations software Outgoing, friendly personality. Ability to work independently or with others as needed. Ability to handle the stress of high customer demand in a hospitality environment. Basic office administration skills (i.e., typing, filing, answering telephone calls). Basic math skills. Excellent interpersonal and communication skills. Detail oriented. Computer proficiency in Microsoft Word, Excel and Outlook. Excellent customer service skills. Proficient in time management; the ability to organize and manage multiple priorities. Ability to take initiative and effectively adapt to changes. Recognizes an emergency situation and takes appropriate action. Able to establish and maintain a cooperative working relation. Able to use sound judgment; work independently, with minimal supervision. Strong analytical and problem solving skills. Basic math skills.

JOB SUMMARY The Welcome Ambassador creates a warm welcome for arriving guests, interacting with guests in the lobby, promoting hotel facilities and Food & Beverage outlets and directing them to the Concierge. The Ambassador must be able to promote excellence, convey elegance and inspire luxury with the guest and fellow team members. ESSENTIAL JOB FUNCTIONS Creates an overall warm and inviting luxury atmosphere for all of our guests. Greets guests as they arrive to check-in at the resort and directs them to the Concierge. Anticipates guest's needs, and responds quickly & professionally to all guest requests. Provides information on Resort amenities and facilities. Oversees the processing of all Privilege Card members and airline miles for all of our guests. Communicates and partners with Sales and Catering managers on an individual basis to ensure preparation for group arrivals and departures. Maintains a professional appearance and a cordial attitude towards all guests and team members. Maintains a clean, pleasant and safe working environment. Provides superior customer service in accordance with the Company DRIven to Excellence standards. Consistently practices the Meaning of Yes® and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects. Operates general office machinery (i.e., computer, copy machine, fax machine, etc.). Completes all required Company trainings and compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. EDUCATION High School Diploma or equivalent. EXPERIENCE No prior experience or training required. No supervisory experience required. SUPERVISORY RESPONSIBILITIES This position does not include any supervisory responsibilities. LICENSE & CERTIFICATIONS This position does not require licenses or certifications. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following: Knowledge of proper cash handling procedures. Knowledge of the vacation ownership or timeshare industry. Knowledge of hotel reservations software. Outgoing, friendly personality. Ability to work independently or with others as needed. Ability to handle the stress of high customer demand in a hospitality environment. Basic office administration skills (i.e., typing, filing, answering telephone calls). Basic math skills. Excellent interpersonal and communication skills. Detail oriented. Computer proficiency in Microsoft Word, Excel and Outlook. Excellent customer service skills. Proficient in time management; the ability to organize and manage multiple priorities. Ability to take initiative and effectively adapt to changes. Recognizes an emergency situation and takes appropriate action. Able to establish and maintain a cooperative working relation. Performs well with frequent interruptions and/or distractions.