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Housekeeping Manager Nashua, MA Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further! We are seeking an engaging, friendly, detail orientated Housekeeping Manager to join the team . The ideal candidate is a hands on individual who is ready to work, is driven to improve guest satisfaction and develop our team of associates. The Housekeeping Manager's primary responsibility will be to ensure excellence in hotel cleanliness and guest service. GENERAL RESPONSIBILITIES: Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout Work to continuously improve GSS scores Conduct self - audits to improve performance and cleanliness Recruit, interview and hire housekeeping associates for assigned hotel(s)/Meet regularly with General Manager and Human resources to review staffing, morale and any disciplinary situations/investigations Train and support all associates and ensure performance in accordance with established hotel brand standards Assist in new housekeeping associate orientation and onboarding Ongoing review of staff to ensure adherence to established policies and procedures Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements Establish and maintain open collaborative relationships with direct reports, team members and partner General Managers and Assistant General Managers Compliance with Federal & State Labor laws Maintain key control and lost and found and ensure staff is trained in both Plan work schedules and room assignments with minimum disruption to guest Perform technical and administrative duties, including, writing and reviewing reports, monitoring department checkbooks, ordering inventory Oversee ordering of housekeeping supplies to ensure correct par levelsQualifications Supervisory experience in the Hospitality/Hotel industry Specific brand knowledge is a plus Strong Leader of people Proficient in English language/Bilingual is a plus Intermediate computer skills (experience with xx systems) Familiar with common computer software programs Must be willing to work holidays May require overnight stays Some work in office Must be willing to work varied hours Additional Information The company offers a comprehensive rewards and compensation package for eligible associates that includes: Opportunities for advancement and career growth Warm and supportive work environment Competitive Wages Medical, Dental and Vision Insurance Company-funded Health Reimbursement Account Flex Spending Account Voluntary Life Insurance Short Term and Long Term Disability 401(k) retirement plan with Employer Match after one year of employment Paid Time off Programs Holiday Pay Jury Duty Leave and Bereavement

We are seeking an experienced hospitality professional to oversee all aspects of one of our full service brands in the Austin area. The ideal candidate has a high volume background with senior leadership hotel experience and food and beverage management. If you are looking to expand your experience and grow with our portfolio APPLY TODAY! Responsibilities: Manage the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food and beverages areas to ascertain guest satisfaction and associate satisfaction - and maximize hotel profitability. Personifies the example for the staff and other managers. Always considers financial components of operations and appropriately matches up direction with guest satisfaction. Assist general manager in day-to-day operations of the hotel and is acting manager in the general manager's absence. Key Accountabilities: GSS/ESS: Ensure goals are met for all guest service related measures Market Share: Hotel at natural rank or higher Overall Hotel Operations: Smooth and efficient day to day operations; hourly productivity on target AES: Associate engagement scores and impact plans Competencies: Inspires Followership Resourceful Change Leader Develop Talent Generate Revenue Goal Setting Motivation Results Oriented Skills: Strong knowledge of whole hotel operations Ability to prioritize business objectives Strong communication skills Excels at selecting top talent Customer focus Ability to assess/evaluate other associates' performance in a fair and consistent manner Ability to supervise, train and motivate multiple levels of managers Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems Education/Experience: College Degree required - minimum 2 year degree OR Experience in similar leadership role required

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. We affectionately refer to our kitchen/housekeeping coordinator attendants as the "Heart of the house!" By adhering to the highest quality of industry standards, our housekeeping staff ensures guest satisfaction every step of the way. We're looking for guest service oriented individuals who value cleanliness, are detail-oriented, organized, and who want to work around children. Responsibilities include (but are not limited to): * Maintains a friendly and courteous demeanor at all times * Prepares age appropriate meals for children ages 12 months - 12 years with adherence to allergies and special needs * Work with Managers to create weekly/monthly meal plans and create orders for desired goods * Keeps refrigerator clean, organized, and stocked appropriately * Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways * Washes bathrooms, cleans toilet, cleans mirrors, sinks and walls in order to have clean and sanitary restrooms. * Washes all hard floor areas to remove dirt and soiled areas. * Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs. * Works with classrooms to ensure proper timing for meals, laundry, etc. * Vacuums rooms, public areas and hallways, and lifting/moving heavy furniture * Replaces towels, soaps and all classroom amentities * Performs other duties as assigned, requested or deemed necessary by management. * The Kitchen/Housekeeping coordinator may also fulfill the job as a Day Care Aide and assist in the classrooms as needed Plus there are some great perks new Vail Resorts Housekeeping Staff can enjoy!!! * Complete training and orientation. * Unique benefits including free ski passes, free ski lessons, transportation, retail, and food discounts. * Low-cost employee housing may be available. Qualifications: * Previous experience in Early Childhood Education or Children's Food Programs - preferred * Able to lift up to 50 lbs. - required * ServSafe Food Handlers Certificate - required (we can help to obtain) * Able to stand for long periods of time in excess of 2 hours without sitting - preferred * Experience on Microsoft applications (Word, Excel, Outlook, Explorer) - preferred * Able to communicate effectively in English, both written and verbal - preferred * High school diploma - preferred Benefits include: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * Medical, Dental, and Vision plans (full-time positions) * 401(k) Retirement Plan * Excellent training and professional development If you want to work for a different kind of ski resort, you've found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 186488

Our General Manager oversees all aspects and is very involved on a daily basis with Property Management and all team members. Must be hands on and willing to work side by side in a seasonally based occupancy model. Able to effectively problem solve and think out of the box to creatively support the Company mission statement and standards including maximizing financial performance of the hotel by providing high quality guest service and product, while creating a positive work environment for employees. Sightline Hospitality brings together people, places, and possibilities to redefine hotel management. Whether big box branded, soft branded, or independent hotels, we believe in soulful stays-the kind that stay with you long after you're gone. KEY RESPONSIBILITIES : The key responsibilities include overall management of the hotel operations: Day to Day Revenue Management of the hotel including rate deployment and analysis. Work with Corporate Revenue Team on strategy to ensure Revenue is maximized for the property. Conduct weekly Revenue meetings to ensure maximum results. Complete and update weekly forecast. Supervise and develop the annual objectives for the entire hotel as well as all operating departments to ensure high guest satisfaction in a cost-efficient manner. Implement company policies, procedures and programs. Establishes controls to ensure that they are followed, and that necessary reports are produced and transmitted to the home office or other destinations on a timely basis. Recruitment and hiring of qualified staff for the hotel. Employee counseling and discipline with guidance from ADP TotalSource and corporate Human Resources. Develop and submit budgets for revenue, expenses and profit. Review and analyze monthly operating statements to monitor progress toward established targets and implements cost controls for all other controllable costs. Conduct monthly Owners Meetings to review present and future results. An active member with local community, convention and tourism bureaus, Chambers of Commerce, job service representatives, hotel/lodging associations, competitors and civic leaders to monitor the local market, industry trends, local activities and events, labor trends and to establish a cooperative working relationship within the community. Maintains close contact and gives guidance to the Sales Manager to keep abreast of all sales goals and objectives, planned functions, and room occupancy. Maintains good customer relations by ensuring quality of service and atmosphere; resolves customer complaints. Maintains cohesive and collaborative relationship with F&B partner to include cross marketing, catering opportunities, and overall guest satisfaction. Inspects hotel on daily and weekly walk throughs to ensure that housekeeping, engineering, sanitation, security and safety standards are met. Achieve Hotel financial/business plan goals and expectations as established in the annual Hotel business plan for all areas of responsibility and organize/implement strategic and tactical plans. Work directly with the managers and supervisors of the hotel to consistently model the Sightline Hospitality Core Values and ensure these values are deeply seeded in the culture of the Hotel. Effectively communicate and manage relationships with key stakeholders; Ownership, Associates, Guests and Community. Consistently strive to identify opportunities to be creative through the innovation of business solutions and strategies, including eCommerce, to differentiate the Hotel from the competition. Consistently deliver accurate forecasting projections for areas of responsibility while implementing effective adjustments as required in staffing and other cost drivers to ensure profitability. Personal Scheduling Flexibility to ensure coverage of all departments. Other duties as assigned. REQUIRED SKILLS: The ability to lead and motivate a team Strong reporting and financial knowledge Ability to manage multiple priorities from multiple parties Excellent verbal and written communication/report-writing skills Excellent Computer Skills including Excel and Property Management Systems Ability to travel on an as-needed basis Detail oriented and focused on managing the hotel budget and review EDUCATION/EXPERIENCE: 3-5 years of General Manager, Hotel Manager, Assistant General Manager, or Director of Operations progressive experience Experience in full-service or limited service property Proven ability to drive revenue, guest and employee satisfaction Experienced in ownership partnerships Local market experience preferred Wyndham Hotels experience preferred ESSENTIAL PHYSICAL ABILITIES: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Stand and walk or sit alternatively depending on specific needs of day. Estimate 60% of time is spent sitting and 40% on feet. Have need to perform standing and walking activities frequently related to property inspection tours. Constant need to perform the following physical activities: writing/typing, grasping/turning, finger dexterity. Vision requirements: constant need to view computer screen, read and compile various reports or forms. Hearing requirements: constant need to communicate over telephone and in person. WORK ENVIRONMENT: While performing the duties of this job, the individual regularly works in an office environment and does not work near moving mechanical parts. The noise level in the work environment is quiet to moderate. Sightline Hospitality is an equal opportunity employer committed to hiring a diverse workforce and fostering an inclusive culture. Sightline Hospitality does not discriminate on any basis protected under federal, state or local law. We are proud to be an equal opportunity employer and maintain a drug free work environment. We also perform thorough background and reference checks on potential employees. You are also welcome to apply thru our external company website

Front Office Manager Join our team: The Front Office Manager position is responsible for oversight, direction, and leadership of the daily operations of the Front Desk Department. This position assists to develop, implement, promote and follow through on actions and activities to achieve the hotel's goals for guest service and business revenues. This position is a "Results Oriented" position. This individual must have the ability to easily and willingly adapt to changes in policy, procedures, or work environment. The primary duty is to adhere to established reporting guidelines consistently, completing all projects assigned in an accurate and thorough manner. Number of Employees Supervised : 9-12 Reports to Director of Rooms Compensation: Salary Exempt General Responsibilities: Ensures our hotel's guests are provided with friendly, courteous, and attentive service at all times. Maintains the highest level of professionalism in manners and appearances of self and staff at all times. Ensures all Front Desk Associates are trained in Life Safety & Fire Safety procedures. Identifies, Develops and Initiates all actions necessary and appropriate to achieve established guest service goals, business revenue goals, and cost efficiencies for the hotel. Proficient in the functionality of Visual One. Ensures the company's cash handling procedures are adhered to at all times. Demonstrates working knowledge of the Westlake Village Inn hotel standards of operation. Directs the hotel's "Guest Service" culture through understanding, training, supporting and participating in all aspects of providing our hotel guests with superior guest service. Traces IPrefer and VIP guests for arrival, room assignments, and amenities Maintain follow up of guest issues and concerns. Follow through with maintenance and housekeeping to ensure completion of work orders and guest requests. FOM must plan personal and associate's work schedules to meet the needs of business levels present in the hotel within established budgetary cost guidelines. Maintains all works areas in a neat and clean manner. Maintains organization of office supplies, record keeping, filing, reference materials, and correspondence. Prioritizes work tasks, and department responsibilities towards consistently successful completion. Responds to guest contacts for assistance and information in a courteous and timely manner to bring about resolution acceptable to guest(s). Reviews and confirms successful completion of daily operations reports for review by the Assistant General Manager. Actively and consistently directs Front Desk activities towards increasing daily room sales and results for the hotel's business. Prepares and distributes internal/external correspondence, forms, rooming lists, event schedules, and mail in an accurate and timely manner. Monitors Group Reservations to ensure rooming lists in Visual One. Validates group credit information, and accurate adherence to group billing procedures. Monitors business trends within the hotel, and comp set hotels, to direct adjustments to Revenue Maximization Strategies. Completes weekly Front Desk Activities Report for submission to AGM. Assists in preparation and timely submission of weekly STAR Report review. Assists in Maintenance of statistical data for the Sales Department including updating and troubleshooting. Acts in accordance as Manager on Duty when Senior Managers are not available. Any other duties directed by the General Manager, Assistant General Manager and/or Executive Management. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions so this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to sit and stand walk, hear and talk for long periods of time Must be manually dexterous able to use hands, fingers, and arms for extensive periods of time Ability to move freely inside and outside of the facility to assist guests as necessary. Able to lift can carry up to 25 pounds Desired Skills and Experiences: Minimum one-year experience in a hotel or customer service environment Minimum of 2 years' experience in a management role Experience with Visual One Software preferred Excellent communication skills using the English language. Friendly, outgoing personality.

Hawthorne Court is a Senior Living community managed by Leisure Care, a leading senior housing provider for over 40 years. We're ambitious. We're fun. And we're looking for a talented General Manager / Executive Director to join our team. As the overall leader of the community, your dynamic skill set will be instrumental in leading other department heads and staff members in providing top of the line service to our residents. You will play a vital role in leading the department heads who oversee Guest Services, Food Service, Plant Operations, and Housekeeping. You will comply with industry regulations and legal issues; have a professional, energetic presence; stay aware of trends in the industry; and proactively drive progress. This position will allow you to utilize your skills while making a positive impact on peoples' lives. If you are a self-motivated, results-driven, experienced business professional with exceptional leadership skills, we want to talk to you! Successful candidate will possess experience in food & beverage, sales, and general hospitality experience. The ability to run multiple departments and engage and entertain our residents as the face of the community is a MUST! At least 5 years of proven leadership experience required. An Associate Degree or Bachelor's Degree in a related field is required. We offer a competitive salary, a benefits package that's one of the best in the business, and an industry leading bonus plan. If you are ready for a rewarding career, apply today! Leisure Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and traini ng.

Production Shift Manager Summary: Manage all aspects of the manufacturing operations for assigned shift reporting Duties and Responsibilities: Responsible for aspects of the manufacturing operation on assigned shift; which includes meeting established safety, quality, line efficiency, yield, cost per case and customer service goals/standards Management of hourly employees to include: hiring, firing, disciplinary actions, training and development, completion of performance evaluations, approval and maintenance of records of employee attendance/hours worked Enforce safety and sanitation regulations Work with cross functional teams to resolve technical problems Review material transactions and completes production work orders Enforces safety and housekeeping rules and policies Manage/supervisor 10+ hourly employees Coach, mentor and develop staff, including preparing and conducting employee performance appraisal Maintain employee work schedules including timecard approval, work assignments, job rotation, training, vacations and paid time off Report food safety & quality problems to personnel with authority to initiate action Required Education, Skills, and Experience: High School Diploma or GED required Associates Degree with 3-5 years supervisory experience in a production setting, preferred Experience in food, beverage or pharmaceutical industry and/or high speed packaged consumer goods manufacturing environment Effective communication skills, verbal and written Experience in department cost control and budget management Excellent Leadership capability - ability to motivate and influence others Lean manufacturing and/or Lean Six Sigma experience Working Conditions: Constant exposure to extreme loud noises Constant standing and moving by foot Constant exposure to extreme hot/cold (non-weather) environment Constant work in high places and near moving mechanical parts Frequent lifting/carrying Frequent reaching/pulling/bending/climbing stairs/stooping/kneeling/bending Occasionally lifting >50 pounds Potential exposure to caustic chemicals DISCLAIMER: The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Company as the needs of the Company and requirements of the job change

Epping Forest Yacht Club is one of the most premier places to work in Northeast Florida. Apply today and take advantage of a unique opportunity to work at this historic property. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team. EDUCATION: Four-year college degree, with a preferred major in related field, i.e. Hotel Management, Business or Marketing or 3 years prior experience in Conference & Catering. Ability to speak, read, write and comprehend the English language at a level sufficient to communicate effectively with staff. TRAINING & EXPERIENCE: Prior experience in conference and catering coordination and event planning. Must have catering / F&B sales experience. Will need to have a wedding coordinating background and passion for the wedding industry. Should have a strong sales background with proven track record of developing sales. Valid Driver's License required. JOB KNOWLEDGE: Must have a working knowledge of service agreements and banquet event orders and a general knowledge of club/hotel/resort operations and procedures. JOB SUMMARY: Responsible for developing, managing and coordinating the many and varied details relating to the successful servicing and execution of group meetings, functions, private events and weddings. PHYSICAL ABILITIES: Must be able to work on feet, moving about for several hours at a time. Be able to work under busy conditions. DUTIES AND FUNCTIONS Must be able to work a flexible schedule, to include weekends, holidays if needed. Arrive to work on time, consistently. For an event you must arrive 30 minutes prior to the arrival of the events guests and remain throughout the event. Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Hair must be clean and cut in a becoming style; management has final approval. Attend all required training, safety courses; attend office and departmental meetings. Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment. Develop a complete day by day agenda based on the client's requirements. Information to include transportation, meeting room needs, audio visual, coffee breaks, menus, recreation, accounting/ billing, registration, housekeeping, special functions/requests. Knowledgeable about all products and services available, including the ability to assist members/guests in appropriate selections of wines and menu items. Increase sales through upselling techniques, creativity, menu knowledge and thorough marketing plan to include but not limited to outbound, telephone and social media sales efforts. Compile sales forecast and PACE report to track banquet revenues, update and distribute weekly. Participate in promotional activities to include planning and outbound sales efforts. i.e. wedding and trade shows, and visiting corporations in your sales efforts. Coordinate the planning of all aspects of events, place orders for rental items and coordinate delivery and pickup times accordingly. Develop and maintain an open line of communication with members, guests, vendors and employees. Respond to inquiry calls regarding local catering functions in a timely and professional manner, taking detailed information and acting upon the request. Insure that all deposits and guarantees for upcoming events are received, copied and distributed to the proper departments within the time outlines in our booking policies. Oversee the operations of all events which you have coordinated and act as a liaison for the member/guest and any outside professionals during the event. Communicate closely with the Banquet Manager and/or Captain regarding all aspects of the event execution. Minimize labor through creative planning and proactive management skills. Stay current with new advances and ideas within the industry and bring to the property for review. Follow all company safety procedures. Perform and follow through on any other duties as assigned by the Catering Director. BENEFITS: Paid Vacation/Holiday/Sick Full Medical/Dental/Vision/STD/LTD/Life and Supplemental Life 401K Equal Opportunity Employer/Drug-Free Workplace

Under the direct supervision of the Director of Sales this position is responsible for conducting site tours to potential customers, providing quality customer service through efficient communication on all aspects Tetherow offers, book events to reach sales goals, conduct coordination of events and support the clerical aspects of the sales department while maximizing revenue opportunities for the property. Essential Functions:  Accepts all requests for proposals and pursues all leads for wedding and group business including responding to inquiries and executing group/event proposals and contracts within a 24 hour period. Presents, negotiates and successfully sell lodging, food and beverage and other activities to groups in a target market. Converts prospective clientele into committed customers through on-site visits, meetings, property tours, and proactive communication. Achieves all monthly, quarterly and annual sales goals. Reports, on a weekly basis, all sales, contract statuses, cancellations and actuals. Secures written contracts for tentative bookings and secures monetary deposits for said bookings no later than 90 days prior to the dates of the scheduled events. Develops and contacts new leads. Maintains a high level of customer service with guests and employees. Manages and updates all sales and lead prospect information, as well as correspondence. Up-sells various services such as lodging, food & beverage, etc. Communicates with Sales tea, Catering Coordinator, F&B Manager, and Hotel Manager to ensure that all client goals and expectations are met. Develop and distribute all communications relating to planning and execution of group functions, including but not limited to group resumes, banquet event orders (BEO's) and room sets according to established guidelines. Prepare, present and collect payment for event pre-estimates by required due dates. Post final payment and send final invoice with individual tickets to client for review at the conclusion of the event and within the time frame. Attends all sales meetings and training's. Prepares weekly and monthly sales report promptly and accurately. Maintain positive and productive relationships with internal/external departments and operations, including but not limited to: front desk/reservations, food and beverage, event coordinator, housekeeping and vendors. Maintain current and up-to-date knowledge pertaining to Tetherow's products, pricing and strategies relevant to the group market segment. Participate in sales blitzes and attends industry events, programs, and trade shows. Manage and maintain client account files Establish rapport and maintain strong vendor relationships while promoting the facilities and services. Competencies: Ability to communicate effectively with guests, members, co-workers and management in both written and verbal form, and in a diplomatic, professional manner. Self-motivated goal setter who knows what is to be accomplished and plans accordingly. Basic understanding of the operations of all sales departments. Knowledge of sales formats for presentations and materials. Organizational skills, detail oriented and strong ability to work with numbers. Ability to work in a fast paced environment with a high responsibility for meeting goals and deadlines. Must be detailed oriented. Listens carefully and intently. Enthusiastic, positive and work well under pressure. Takes responsibilities for results. Experience/Education: College degree preferred. Minimum 2 years' experience in sales in wedding/hospitality industry. Strong computer skills and literacy; Microsoft Office, POS systems, Internet search engines, ability to create reports.

The Hotel Operations Manager at Cedar Lakes Estate is a hard-working, organized, and enthusiastic individual who is responsible for leading the Hotel Operations team and upholding the high standards of all on-site accommodations and the guests' lodging experience. Responsibilities include: Managing Hotel Operations Department Directly manage Assistant Manager of Hotel Operations Oversee Housekeeping team as a top-level manager Ensure all accommodations and event areas cleanings are completed on time and to brand standard Liaise with outside vendors, such as contract cleaners and laundry company, whenever necessary to support Assistant Manager Approve larger supply and decor orders to ensure purchases are made in line with brand standards and have been cost-effectively sourced Directly manage the Concierge and Guest Services teams Schedule Concierge, Bellhop, and Valet staff Ensure staff is completing required tasks during their shifts Lead weekly department meetings with Assistant Managers and Captains Ensure constant communication between department staff regarding guest and event needs Review and analyze monthly department spending and KPIs Recruit, interview, hire, and assist in training Housekeeping, Concierge, and Guest Services staff Complete twice-yearly formal check-ins with Assistant Manager and support staff to provide feedback for continual improvement Performing Quality Control Set standards for cleaning. Perform spot checks on accommodations and event areas to ensure that cleaning is being performed to standards Complete monthly inspections of guest accommodations Assist CEO and Creative Projects Manager on various special projects including new construction, installations, decor, and brand/business development initiatives Maintaining Department Systems Maintain and update reservation systems for guest accommodations (Little Hotelier), dining events (Tock), and phone calls (Grasshopper) on a high-level and communicate updates to appropriate team members Ensure Cedar Lakes online presence is consistent among platforms: booking engine, Airbnb, and Mr. + Mrs. Smith Review and ensure all other systems are being consistently maintained by the appropriate team members, including but not limited to the Minibar Inventory Sheet, Wrike, and Lost + Found log Research, provide recommendations for, and implement new systems that can increase efficiency and/or the guest's experience Curating Guest Experience Review Guest Comment Cards, Complaint Form submissions, Retreat Feedback Surveys, and online reviews to ensure perennial issues are resolved quickly and recurring guest suggestions are implemented Keep guest communications up-to-date and ensure responses are being utilized correctly, such as email templates for Concierge Team and automated emails from our booking engine Ensure guest supplements and accommodation-related MOMs are being executed by the team Take the lead on any VIP check-ins or accommodation related issues Miscellaneous Attend weekly manager meetings with the larger Cedar Lakes events team Provide professional and courteous service at all times while adhering to the Cedar Lakes Estate brand Requirements: Team player and willing to do whatever it takes to get the job done perfectly Ability to undertake multiple tasks simultaneously Must be passionate about hospitality and customer service Must be an outstanding manager, with the ability to motivate the team to peak performance Must be extremely organized, detail-oriented, and never one to cut corners In addition, Manager must be: Able to continuously stand or walk Able to bend, squat, climb stairs, and lift frequently Professional, both in appearance and demeanor Able to work outdoors in all kinds of weather Consistently punctual

FUNCTION: Responsible for providing supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained according to brand and company established guidelines. RESPONSIBILITIES: Ensures complete guest satisfaction. Investigates guest complaints. Responsible for establishing and implementing proper standards and procedures for housekeeping staff as to brand and company standards. Responsible for inspecting and evaluating physical condition of guestroom and public area product. Responsible for inventories of guest supplies and amenities including equipment on a monthly basis. Responsible for training all housekeeping and laundry staff according to expectations and standards. Responsible for the Supervision the operation of linen, uniform, supply and storage rooms. Responsible for installing inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing. Responsible for documenting needs of the department to furnish management with budget requests. Responsible for managing, monitoring and making adjustments n order to comply with energy conservation program management. Responsible for housekeeping key control. Responsible for ensuring those employees are satisfied in current position and that we are focused on their development. Responsible for monitoring and controlling the operating budget. Responsible for ensuring proper maintenance in regards to building, furniture, fixture, and equipment. Responsible for evaluating condition of furniture, fixtures, décor and make recommendations and assist in the coordination of rehab projects. Responsible for ensuring that Quality Standards and Service are maintained as to Property, Product and People. Responsible for updating all safety procedures. Responsible for participating on the hotel Safety Committee. Responsible for compliance with fire and safety issues. Responsible for planning and conducting staff meetings and attend various other related meetings throughout hotel. Responsible for providing assistance and instruction to employees and makes routine hiring decisions. Responsible for maintaining lost & found program. Communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance. Must be able to work all shifts. Responsible for participating on the hotel Safety Committee. Participates in the development of annual budgets and periodic forecasts for the hotel. Ensures Security for the hotel's customers, employees, and property assets. Enforces established policies and procedures for WinStar World Hotel and the hotel's brand. Practices the WinStar World Hotel Culture and ensures all cultural expectations are implemented and regularly practiced. Supports hotel's training needs and efforts. Responsible for performing "other duties" as assigned by management. REQUIREMENTS: Degree or equivalent relative work experience preferred. 2 years of Hotel management experience preferred. Must speak, read and write English. Excellent written & verbal communication. Strong analytical, problem solving & organizational skills. Ability to multitask in fast paced demanding environment. Microsoft Office skills required. Strong employee relations experience. LICENSES OR CERTIFICATES: Ability to obtain any licenses or permits that may be required by law or company regulations. GROOMING/UNIFORMS: All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. TECHNICAL SKILLS AND ABILITIES: Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals. Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property. Must have basic mathematical skills to prepare moderately complex calculations for financial reporting. Must have exceptional supervisory skills to manage entire housekeeping operation. Must have the ability to deal effectively with employees, vendors, and contractors. Must have the ability to coordinate and cooperate with other departments regarding housekeeping service activities. Must have the ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Must have the ability to access and accurately input information using a moderately complex computer system for room inventory control. PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations. Must be able to lift and carry upwards to 25 pounds. Must be able to bend, reach, kneel, twist and grip items while working in assigned area. Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers. Read, write, speak, and understand English. Operate in mentally and physically stressful situations. Respond to visual and aural cues Work in cold & hot temperatures Possibly be exposed to second hand smoke SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. NOTICE: Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Our boutique property, Marquee, is seeking a General Manager to manage the 95 units brand new property. Responsible for resorts daily operation, maintain established costs and quality standards as well as maintaining the resorts assets, local marketing of the resorts products and services, and development of the resorts human resources and Owner/Guest satisfaction. Specific Duties, Activities and Responsibilities: Perform appraisals of resort managers, coach, and counsel and develop all resort management staff. Maintains procedure for orientation, training and development of all associates. Create a positive work environment by maintaining the highest level of ethics and integrity. Manage and achieve all areas of budgets by implementing proper controls. Maintain personal contact with owners/guests of resort. Monitor and maintain procedures for safety of guests and associates. Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out. Maintain all reporting SOP's and timeline as outlined by the regional director and corporate. Demonstrate a passion for excellence, a love for services and innate grasp to plan, implement, evaluate and continually improve operations. Ensure the highest level of customer service to current and prospective owners and guests in order to maintain a positive brand image and company reputation. Ensure that superior guest service is provided and must have a strong focus on Service Excellence and building a community. Achieve hotel revenue and yield management goals while achieving occupancy goals. Responsible for maintaining resort designations, such as RCI (Resorts Condominium International, exchange program), Medallia Guest Satisfaction score benchmarks, and adhering to the resorts financial budgets. Qualifications: Minimum Formal Education: 4-year college degree in Hospitality or business discipline preferred and/or 8 years of management experience. Minimum Experience: Minimum 2 years of experience as AGM in similar environment or 3 years of Department Head experience. Need to have front of house and back of house (Maintenance or Housekeeping) experience. Proven track record passing Quality Assurance, Internal Audit and Loss Prevention audits. Knowledge of PMS management. Yield management of inventory a plus. Essential Professional Skills/Competencies: Ability and willingness to mentor and develop department heads for career progression. The ability to analyze financial metrics. Extensive knowledge of Reserve studies and ability to properly analyze funding requirements and provide for the long and short term Reserve needs of multiple associations. Proven ability to successfully oversee the management of multiple Reserve projects. Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

Overview LRP Publications, a division of LRP Media Group, produces FDR Training, the leading annual training conference for federal employees and civil service law practitioners within the United States. ?We are looking for a new Federal Conference Program Manager?to oversee the full-scope programming of this large-scale, annual and national FDR Training conference including: Responsibilities Management: Lead the FDR Advisory Board, consisting of 20+ members, and schedule and attend board meetings located in Washington, D.C., 3-4 times per year. Regularly contact board members, sources, etc. for feedback on topics and speakers. Develop the full conference program and design sessions to fill the needs of our attendees. Review session proposals submitted by potential speakers; appropriately select and reject proposals. Invite and work with federal agency leaders to speak at keynote and interactive sessions. Travel to and attend the conference, resolve on-site issues, and act as a liaison with LRP staff. Communications: Maintain regular, consistent verbal / written communications with scheduled speakers Communicate program developments to other LRP groups and departments. Keep LRP staff advised of conference developments through the year. Attend meetings in person at our Palm Beach Gardens, Fla., office. Report regularly to LRP management on the status of conference developments. Writing / Editing: Write and present speaker preparation webinar Write Welcome Letter for Show Guide, scripts, housekeeping notes, etc. Write coverage of the conference and events, including social media postings Edit conference-related marketing materials, speaker PowerPoints and other materials as needed Develop, edit and review content for existing and new products on Federal HR and Manager topics Position Requirements Minimum of 3 years' experience working in the Federal HR, EEO, ER/LR or Human Capital sectors Strong writing / editing skills Interpersonal and communication skills with the ability to present content to a targeted audience. Ability to book conference speakers, coach them and review their presentations to ensure maximum impact with our attendees. An understanding of who the key government officials and thought leaders are to maximize the programing. Excellent communicator with experience managing a multitude of personalities and needs with the utmost respect. Ability to think outside the box and present clear idea to ensure diversity in our event programming Strong sense of ownership and urgency, along with consistent and thorough attention to detail. Ability to prioritize multiple tasks simultaneously, and collaborate with cross-functional teams MS Office / PowerPoint More about LRP Media Group: LRP Publications, a division of LRP Media Group, is an innovative global media powerhouse serving millions of business and education professionals worldwide.? Founded in 1977 by Kenneth Kahn, LRP specializes in education administration, education law, education technology, federal employment, human resources, workers' compensation and disability. Additionally, LRP annually delivers top-quality training and professional development to more than 80,000 professionals through its 13 award-winning conferences and tradeshows in China, Singapore and the United States. LRP currently employs more than 500 professionals in its Connecticut, Florida, Pennsylvania, Singapore and Washington, D.C., offices. For a complete list of LRP resources, eCourses and conferences, please visit . LRP is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status #CB

Our company, Daly Seven, Inc. owns and manages 40 hotels in North Carolina, South Carolina and Virginia. We partner with Hilton, Marriott, IHG, Hyatt and Best Western brands to deliver an excellent product and extraordinary service to our employees and guests. We are currently hiring a General Manager for our 113-room Holiday Inn Express , Richmond, VA. Our General Manager will be responsible for the following: It is the General Manager's job to ensure long-term revenue maximization and profitability while focusing on the continuous improvement of quality, service and protection of the owners' asset which includes the physical structure, financial stability and reputation. The General Manager must blend strategic thinking for long-term success with tactical planning and action. Communication with and through department heads is crucial to ensuring the success of these plans. · Ensure excellence in guest services while overseeing the front office, housekeeping and engineering functions · Self-starter with a proven track record of meeting budgets, an understanding of P & L statements and cost/inventory control · Consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues,guest and associate satisfaction · Interviewing, hiring,coaching and counseling department managers in the efficient operation of the irrespective areas · Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures, delegation of duties, property inspections, willingness and ability to engage in effective communication with guests, corporate clients, and ownership · Clear, concise written and verbal communication skills, along with the ability to sell concepts and ideas to management, peers, and associates · The ability to lead by example to build morale and spirit · Communicate goals and objectives and inspire associates to achieve those goals · Executes marketing,sales and operational activities, producing results that meet or exceed the hotel goals · Maintains an appropriate level of community involvement · Must have IHG / Opera PMS experience and hotel GM experience of at least 100 rooms · College degree preferred · Excellent leadership skills and ability to manage hourly staff · Excellent written and oral communication skills · Excellent customer service skills · High Energy · Professional image, communicated through demeanor, dress and communication · Available to work when needed, including weekends, holidays and nights depending on staffing needs

Pacifica Hotels is actively searching for a Task Force General Manager to join our team! The Task Force General Manager will serve as acting General Manager of hotels in transition and provides corporate support for projects. This opportunity is based out of the corporate office in Aliso Viejo, CA. We are a growing company where you will have the opportunity to make a contribution to our success on a daily basis. We value new ideas, creativity and productivity. We encourage and support autonomy and empower leadership, management and staff to do "the right thing" every day, time after time. We like people who are passionate about their roles and people who like to grow and change as the company evolves. We have a destination in mind, and we're going to enjoy the journey. Do you want to be part of that journey? Job Description: • Serves as acting General Manager of hotels in transition and provides corporate support for projects as directed. Responsible for the team leadership and results of hotels as assigned. • Assumes full responsibilities as the acting GM, managing all revenues, cost controls, team development, staffing, conflict resolution, and all facets of the daily operations while supporting Pacifica Hotels' vision, mission, values, and goals. • Position requires accountability and effective communication. Works within established guidelines and keeps corporate supervision informed continually of operations progress. • Ensures that corporate reporting deadlines are met and that financial results, high guest satisfaction, and positive team spirit are a priority. • Leads by example with integrity. Requirements Branded hotel experience Full-service hotel experience 3 years+ as GM with focused and full-service hotels. Must be able to travel 70% of the time for days to weeks at a time Must be adept at revenue management, financial statement analysis, budget preparation, Microsoft Word, Excel, PowerPoint, and property management systems. Strong working knowledge of revenue strategies, sales efforts, departmental operations, labor management, property maintenance, housekeeping cleanliness, and key performance indicators. Ability to assess the hotel's priorities and needs and to formulate strategic steps of action. Hotel opening and transition experience is preferred. This position requires flexibility and willingness in taking on new assignments in different locations and extensive travel and extended work hours as needed.

Transformational General Manager opportunity available in Madison, WI. Lead a strong team of professionals in repositioning a respected hotel in the Madison market following a $ 15M renovation, where no expense has been spared to transform this legacy hotel into a world-class market leader. Unique opportunity to craft this property's success story with your drive for results, experience, leadership ability and guest-first culture. Madison, WI is a vibrant college town with a diverse restaurant vibe. Summary : The hotel General Manager reports to the Vice President of Hotel Operations. This position is responsible for managing the daily hotel operations to achieve planned financial and human resource goals for the property as well as operating within Company and brand standards. This includes maintaining the physical condition of the hotel and protecting the owner's assets. Essential Duties and Responsibilities : include the following. Other duties may be assigned by the supervisor as needed. Sales, Marketing & Revenue Management Direct the development and execution of strategic sales, marketing and revenue management initiatives that lead to the achievement of: Targeted RevPAR index goals Room revenue and total revenue goals Sales booking pace goals Sales productivity goals Participate in the daily and weekly revenue strategies Support the ongoing sales effort by participating in the direct sales effort, and those supporting the sales team Respond quickly to changing market conditions, and revise strategies accordingly Understand the local market, knowing key accounts, individuals and organizations affecting demand drivers Financial & Accounting Manage costs to achieve GOP goals using checkbooks and other financial resources Ensure proper flow-through goals are achieved for any revenue variance Produce accurate and timely revenue and GOP projections / detailed forecasts as required Evaluate monthly financial statements and complete variance report which includes an analysis of revenues, expenses and review of balance sheet Comply with all Company accounting procedures Maintain proper internal controls environment Planning Develop annual business plans including: Operating budget, Sales & Marketing plan and Capital plan Food & Beverage and Other Tenant Operations Ability to oversee high volume food & beverage operations and deliver superior service - work with tenant to ensure proper service level and brand compliance exists in all facets of F&B operation including: breakfast / bar, banquets and restaurant Work in conjunction with tenants to ensure contractual obligations are met, to maximize profitability of both hotel and tenants and to ensure all service delivery is acceptable Other Areas Interact with guests and team members on a regular basis to drive guest satisfaction and team member engagement scores; achieve related goals Ensure that all property preventive maintenance and deep cleaning programs are in place in all areas of the operation and perform regular property inspections (including guestrooms) with operations team Interview, hire, supervise, train, and counsel department managers in the efficient, effective and appropriate operations of their departments Develop departmental improvement plans as may be required Conduct regular visual inspections of the property and guestrooms to ensure proper maintenance, cleanliness and service standards are in place Operate property in such a manner as to pass all brand Quality Assurance inspections as well as regulatory, insurance or other inspections Oversee/manage the human resources function of the hotel including an appropriate team member relations program: recruiting/ interviewing/ hiring, coaching/ counseling/ discipline, complaint investigation/ resolution, recognition/ rewards Comply with all local, state, federal, and brand life safety policies Ensure all Company and brand required training is executed effectively and in the appropriate time frame Comply with all local, state, and federal laws - including but not limited to OSHA, EEOC, Wage and Hour Operate the property in an energy efficient manner Conduct daily standups, weekly staff meetings, bi-weekly manager one-on-ones, monthly GM roundtables, monthly luncheons/rallies and other meetings as required or warranted Possess a self-starting personality with an even disposition to effectively communicate with guests, team members and community Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations. Perform any other job related duties as assigned or that may be necessary to operate the hotel in an appropriately responsible fashion Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to handle multiple concurrent working assignments and deadlines; hard working and very organized; effective communication skills including the ability to interface effectively with others; ability to learn quickly; self-motivated and self-managed; sense of humor and ability to function effectively in a small professional office. Fluency in Microsoft Excel, Word, Outlook. Have a valid driver's license and dependable transportation available. Must be able to communicate effectively by writing, telephone and personal meeting situations. Must be organized, honest, and work well with others, and have an outgoing personality. Must have good cash handling skills, able to make change, and basic computer skills. Education and/or Experience: A degree from a four-year college or university or extensive applicable experience and a minimum of 3-years' experience as a full-service property General Manager is required or extensive applicable experience. Experience in all areas of daily hotel operations with emphasis on sales & marketing, financial management, rooms, housekeeping and maintenance. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. We affectionately refer to our kitchen/housekeeping coordinator attendants as the Heart of the house! By adhering to the highest quality of industry standards, our housekeeping staff ensures guest satisfaction every step of the way. Were looking for guest service oriented individuals who value cleanliness, are detail-oriented, organized, and who want to work around children. Responsibilities include (but are not limited to): Maintains a friendly and courteous demeanor at all times Prepares age appropriate meals for children ages 12 months - 12 years with adherence to allergies and special needs Work with Managers to create weekly/monthly meal plans and create orders for desired goods Keeps refrigerator clean, organized, and stocked appropriately Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways Washes bathrooms, cleans toilet, cleans mirrors, sinks and walls in order to have clean and sanitary restrooms. Washes all hard floor areas to remove dirt and soiled areas. Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs. Works with classrooms to ensure proper timing for meals, laundry, etc. Vacuums rooms, public areas and hallways, and lifting/moving heavy furniture Replaces towels, soaps and all classroom amentities Performs other duties as assigned, requested or deemed necessary by management. The Kitchen/Housekeeping coordinator may also fulfill the job as a Day Care Aide and assist in the classrooms as needed Plus there are some great perks new Vail Resorts Housekeeping Staff can enjoy!!! Complete training and orientation. Unique benefits including free ski passes, free ski lessons, transportation, retail, and food discounts. Low-cost employee housing may be available. Qualifications: Previous experience in Early Childhood Education or Children's Food Programs - preferred Able to lift up to 50 lbs. - required ServSafe Food Handlers Certificate - required (we can help to obtain) Able to stand for long periods of time in excess of 2 hours without sitting - preferred Experience on Microsoft applications (Word, Excel, Outlook, Explorer) - preferred Able to communicate effectively in English, both written and verbal - preferred High school diploma preferred Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear and mountain shuttles Discounted bike haul & golf Medical, Dental, and Vision plans (full-time positions) 401(k) Retirement Plan Excellent training and professional development If you want to work for a different kind of ski resort, youve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 186488

Req ID: 136123 OBJECTIVE OF THE POSITION: The primary objective of the Assistant General Manager is to oversee the management of the entire staff in order to meet financial goals and uphold customer satisfaction. The Assistant General Manager ensures that all policies and procedures are followed in order to uphold company standards ESSENTIAL FUNCTIONS: • Provide exceptional customer service and verify that all employees of the location are doing the same • Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts • Executes all aspects of the sales and marketing plans to surpass revenue goals. This includes making outside sales calls and cold calls while maintaining relationships with current accounts • Builds and maintains relationships with key Clients. Creates and solicits new business through innovative means • Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. • Oversees the interviewing, hiring, training, work direction, and performance management of all employees • Contributes to the successful development of the Staff • Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures • Review all departmental schedules for accuracy and staffing demands • Conducts regular departmental meetings • Assist General Manager with annual salary reviews and ensures that all employee wages follow federal, state, and local wage and hour guidelines • Reviews and maintains accurate records of hotel's funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information • Reviews and validates vendor invoices • Oversees advertising and marketing campaigns for the hotel • Offer guests assistance whenever possible • Responsible for resolving escalated customer relations issues • Answers inquiries pertaining to hotel policies and services • Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations • Responsible for positively representing and promoting the property • Ensures systems and procedures are in place and followed for guest safety and security • Fills in vacant shifts as needed • Other tasks as assigned EDUCATION, EXPERIENCE, AND EXPERIENCE: • Education: • High School Diploma or equivalent required • Bachelor's Degree in Business Management, Hospitality, or related field or equivalent years of work experience required **This job description should not be construed to imply that these requirements are the exclusive standards of the position. All employees may be required to follow any other instructions, cross train in other positions and to perform other duties as required by workloads. ** • Experience: • 5+ years of management or supervisory experience preferred • Accounting or financial budgeting experience required • Previous experience as a hotel general manager or assistant general manager preferred • Requirements: • Must have valid driver's license • Must have clean and consistent record of safety SKILLS AND PHYSICAL DEMANDS: • Skills: • Hard skills: knowledge of Microsoft Office Suite, personal productivity software, knowledge of Delphi or Sales Pro software, knowledge in all phases of hotel management, daily management of all areas of operations involving human resources, food and beverage, budget management, housekeeping, and maintenance • Soft Skills: strong selling and negotiating skills, strong communication and leadership skills, solid long-range planning and development skills, organizational and time management skills, and superior customer service skills • Typical Physical Demands: • Regularly required to talk and hear • Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing • Occasional light lifting not over 50lbs • Manual dexterity sufficient to operate a computer keyboard and calculator • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love's WORK ENVIRONMENT : While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment and can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste TRAVEL REQUIREMENTS : Some travel may be required. Use of personal vehicle for travel may be required EEO STATEMENT: Love's Travel Stops Inc. and Its Affiliates provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, national origin, disability or genetics. In addition to federal law requirements, the Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Job Function(s): Hospitality Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger ' Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.

BENEFITS PACKAGE AVAILABLE As Head of Housekeeping and Inspections, your primary responsibilities include developing, leading, supervising and supporting the Cabins For You Housekeeping and Inspections teams. You are responsible for maintaining a positive business relationship with our contract cleaners and holding them accountable for adhering to our Contract and Standard Property Appearance Agreement for cleanliness and presentation on all properties that we manage. As Head of Inspections, your responsibilities will include managing, monitoring and training the Cabins For You Inspection team. This position is also responsible for maintaining a positive business relationship with our TN Leadership Team and supporting the TN Operations Manager and other departmental heads within the company. * Duties, Responsibilities, and Qualifications * *3+ years experience managing in the vacation rental, cabin management business * Housekeeping Job Duties Interview, on-board (sign contract and review SPA) and assign properties to new contract cleaners and make sure correct paperwork is completed and turned into the human resource department Check emails, voicemails and text messages for communications from contract cleaners, employees and departmental managers as needed Set Piece Rates for New Properties and Assign Contractor Read and review all inspection reports Read and review all detractor guest surveys Monitor a KPI rating system for Housekeeping and set goals for the department Assist TN Operations Manager in the development of annual budgets with the involvement of COO Monitor Parakeet and cleaning times per contractor to ensure quality standards are met Check work orders that are assigned to the housekeeping department and make sure they are all processed on time Verify property damages that are reported by housekeepers and send them to the appropriate departments Input work orders as needed Hold regularly scheduled Housekeeping meetings with all contract cleaners and schedule individual meetings as needed Give verbal warnings to housekeepers and document each warning Give courtesy calls to incoming owners and offer to meet with them while they are in the area Meet with property owners if requested Create Property Guide Books if requested Meet with guest if requested Schedule blocks for deep cleans/master inventory counts working with inspectors and owner teams Resolve escalated issues from the Operations Floating Managers Cover daily tasks for Housekeeping as needed Review, update and assign property cleaning routes as needed Review each contract cleaner monthly by checking behind them in the field and rating the work they completed compared to our standard property appearance agreement Re-sign contracts with each contract cleaner annually * * Inspection Job Duties Interview, hire and train all new employees and make sure correct paperwork is completed and turned into the human resource department Monitor daily time punches in Paychex per employee Track TripLog mileage for accountability Compare and track assigned properties per day vs. number of inspections per day Process time edits, time off requests and Master Approval for Payroll in Paychex Oversee and assist with all operations of the inspections department Oversee new cabin set up including master inventory count and report any found issues to the Owner department Monitor KPI Stats and present at weekly inspector meetings Hold regular meetings and training sessions with all employees to keep them updated on events and changes Monitor all inspection reports, review to ensure each inspector is reporting and addressing issues Make sure all inspectors tote inventory supplies are fully stocked Make sure employees comply with the OSHA regulations and train employees when needed Perform random inspections on properties to make sure employees are reporting all issues found Rotate shifts covering as Manager on Duty Cover other Operational departments as needed Schedule and host cross-departmental training with inspectors to ensure they are properly trained and constantly learning new skills * * Compensation/Benefits Salary (Depending on Experience) Company Health Insurance Plan (after 90 days) Paid Holidays and Paid Time Off Job Type: Full-time Experience: Relevant: 3 years (Preferred) Location: Sevierville, TN (Required) * Job Type: Full-time