2 hospitality jobs found

Club La Pension located in New Orleans, LA is seeking a Maintenance (Engineering) Manager. Apply today, hiring immediately! Location: 115 Decatur Street, New Orleans, 70130 Compensation: $62k to $67k annual base wage + 15% bonus potential. Be part of a team committed to creating lasting vacation memories! BENEFITS YOU'LL ENJOY: Up to 21 Paid Days off per Year! 401K Match up to 5% 9 Paid Holidays Up to 2 Paid Volunteer Days Medical, Dental, Vision Insurance 6 weeks - Paid Parental Leave Internal Growth and Career Pathing Tuition Reimbursement Safe and Fun Work Environment Employee Discounts Including Childcare, Hotels and more! JOB SUMMARY: You will be responsible for leading the Resort Maintenance (Engineering) and Grounds staff in maintaining the Resort equipment and property. This role will report into Resort Manager, with a dotted line to the Regional Director of Engineering. Accountable for the Resort's safe and efficient maintenance through proper supervision and management of the Maintenance (Engineering) service staff. Supervises the maintenance department's entire scope to include salary administration, budget, inventory, guest requests, and resorts comment card scores to be up to standard. Ensure Engineering meets Internal, Quality, and Loss Prevention Audit standards. Manage the completion of maintenance on public spaces, back of the house, and grounds. Responsible for hiring and onboarding process; interviewing, training, mentoring, coaching, and developing associates in the Maintenance (Engineering) Department. Also, counseling and disciplining, ensuring the development, motivation, and managing of associates. Manage Engineering and Ground jobs to ensure quality and quantity of work. Conducts both daily and weekly walk-throughs and visually assesses the safe and efficient maintenance and operation of the physical structures of the Resort. Directs and assists in implementing maintenance plans and inventory controls with consideration to operational and budgetary constraints. YOUR EXPERIENCE: High School Diploma required 5+ years as a maintenance tech 2 + years as an Assistant or Engineering/Maintenance Manager, preferable in timeshare HOTSOS experience preferred Preventive maintenance procedures required and certification within one year. Possess vital budgeting, scheduling, and communication skills Self-starter, work independently leads to high accountability, empathy, and fairness. VALID and CLEAN Driver's License record Able to work all shifts as needs dictate At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together! Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

City, State: New Orleans, Louisiana The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: -Work with Guest Services Manager to train and monitor front office staff. -Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution. -Communicates with the Engineering Department regarding any maintenance requests from the guests. -Communicates with the Housekeeping Department regarding guest rooms and requests. Has complete working knowledge of software system, including all daily transactions and those which are not performed often. -Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel. -Knows how and where to post all charges. -Handles checks and credit cards received from the guests for payment of hotel charges. -Knows all room rates. -Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances. -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. -Maintains high standards of personal appearance and grooming, which include compliance with the dress code. -Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: -Demonstrates accuracy and thoroughness. -Monitors own work to ensure quality. -Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards -Meets or exceeds productivity standards. -Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS -Responds to requests for service and assistance. -Demonstrates the desire and ability to provide high quality service to both internal and external customers. -Solicits customer feedback to improve service. Associate demonstrates INITIATIVE -Asks for and offers help when needed. -Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance -Takes responsibility for own actions. -Performs work with little or no supervision; works independently. -Can be relied upon regarding task completion and follow up.