OUR STORY:If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer!Rule #2 - Bring a good attitude to work with you every day and take pride in your work!Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS?Fun, team-oriented environmentFull-time and part-time positions available to meet your needsGreat opportunities for growthCommunity InvolvementDiscounted hotel staysRecognition and awardsPaid time offBENEFITS:We offer eligible employees a number of benefits to enhance their health and well-being:Group insurance, including medical, dental, vision and company-paid life insurancePaid time off including vacation days, sick leave and holidaysCompany-matched 401(k) plan Voluntary benefits including short term disability, accident, life and critical illness?Life enrichment benefits including hotel benefits, leadership development program and more!JOB OVERVIEW - MANAGER ON DUTYApply your leadership skills and ability to connect with others to create memorable guest experiences! As a Manager on Duty, you will provide support and guidance for the employees in every department and you will lead by example and champion them to provide great service.A TYPICAL DAY:Ensure that all guests are dealt with in a professional and consistent manner during evening shifts and weekends.Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.Ensure cash control, key control and other standard operating procedures are followed.Handle continuous requests in a fast paced environment by coordinating with all departments to ensure guest needs and requests are met.Ensure that proper emergency procedures are communicated and followed, when necessary.Conduct property inspections to ensure the hotel is a clean, safe and secure environment.REQUIREMENTS:Previous hotel supervisor or leadership experience in at least one department is required. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand and move around for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.POTENTIAL CAREER PATH:Assistant General Manager - General ManagerInnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law.
Mar 06, 2021
Full time
OUR STORY:If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer!Rule #2 - Bring a good attitude to work with you every day and take pride in your work!Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS?Fun, team-oriented environmentFull-time and part-time positions available to meet your needsGreat opportunities for growthCommunity InvolvementDiscounted hotel staysRecognition and awardsPaid time offBENEFITS:We offer eligible employees a number of benefits to enhance their health and well-being:Group insurance, including medical, dental, vision and company-paid life insurancePaid time off including vacation days, sick leave and holidaysCompany-matched 401(k) plan Voluntary benefits including short term disability, accident, life and critical illness?Life enrichment benefits including hotel benefits, leadership development program and more!JOB OVERVIEW - MANAGER ON DUTYApply your leadership skills and ability to connect with others to create memorable guest experiences! As a Manager on Duty, you will provide support and guidance for the employees in every department and you will lead by example and champion them to provide great service.A TYPICAL DAY:Ensure that all guests are dealt with in a professional and consistent manner during evening shifts and weekends.Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.Ensure cash control, key control and other standard operating procedures are followed.Handle continuous requests in a fast paced environment by coordinating with all departments to ensure guest needs and requests are met.Ensure that proper emergency procedures are communicated and followed, when necessary.Conduct property inspections to ensure the hotel is a clean, safe and secure environment.REQUIREMENTS:Previous hotel supervisor or leadership experience in at least one department is required. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand and move around for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.POTENTIAL CAREER PATH:Assistant General Manager - General ManagerInnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law.
ABOUT PALISOCIETY:Palisociety is a fully integrated hospitality company that acquires, programs, develops, owns and operates unique hotels and residences across the country under three distinct monikers: Palihouse, Palihotel, ARRIVE by Palisociety and a collection of independently branded properties. We aim to enhance the lives of our guests and the local community, by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff and trusty service. Palisocietys four brands feature 13 hotels and 23 restaurants and bars in current operation. Across the portfolio, five additional hotels are under construction and anticipated to open by Spring 2022, along with a development pipeline of 15 properties in discussion/planning phase. Palisociety properties have been featured on Conde Nast Travelers Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles. GENERAL MANAGER | PALIHOTEL SEATTLEPOSITION PROFILE: The General Manager will oversee Front Desk, Housekeeping, Property Maintenance Team, Hotel Overnight Agents and the Food and Beverage Team. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. ESSENTIAL FUNCTIONS: Directing Team Members: Ensure that the hotel operates in a way that follows the Companys unique approach to the community and authentic service-driven hospitality.Promote a positive work environment for all employees, ensuring that all employment-related processes comply with local, state and federal regulations.Hire, train, supervise, coach and counsel all team members to ensure employee performance consistency, diligent follow-through and accountability. Prepare and perform performance management evaluations.Guide team members in their jobs and development.Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs and initiating corrective action as necessary.Ensure that team members have proper appearance and are wearing their uniforms according to policies and procedures.Verify that regular ongoing communication is happening within the departments (e.g., pre-shift briefings, team meetings, etc).Maintain adherence to Front Desk, Food & Beverage, Engineering and Operations related manuals.Create and ensure all SOPs, policies, procedures and service standards are followed.Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance.Accept responsibility for the health, safety and welfare of the hotel guests and employees.Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.Communicate follow-up actions to team members as necessary.Meet with the Regional Corporate leadership on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees.Conduct monthly Front Desk Team Meetings as well as weekly meetings with Food & Beverage, Sales & Marketing and Repairs & Maintenance team members. Managing Guest Experience:Continuously strive to improve and maintain guest experiences. Review guest feedback with leadership team and verify that appropriate corrective action is taken for both positive and negative reviews.Respond to and handles guest problems and complaints.Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.Facilitate day-to-day creative solutions to address any obstacles in implementing the best guest satisfaction results possible.Manage and coach team members on guest recovery and service.Achieve quarterly Trip Advisor review goals Property Maintenance & Housekeeping:Monitor condition of properties, cleanliness, cost control, and quality of product and service.Ensure the hotel buildings, pool area, parking areas, and outdoor spaces are well maintained. Conduct comprehensive weekly walk-throughs with housekeeping, housemen and maintenance team members.Ensure quality of furniture, fixtures and other items are up to hotel standards.Supervise the preventative maintenance and regular scheduled cleaning programs.Obtain quotes and resolve repair needs ongoing.Manage relationships with suppliers and purveyors.Work with the Companys Design Studio Manager(s) to facilitate ongoing FF requirements.Drive monthly housekeeping as well as maintenance review meetings. Property Cost Control & Managing Revenue Goals:Monitor Operations performance against budgets.Manage property departmental checkbooks on a weekly basis.Reviews labor standards on a weekly basis to ensure satisfactory controls are in place.Focus on maximizing the financial performance of the department.Coach and support Operations team to effectively manage occupancy, rate, wages and controllable expenses.Ensure property repairs and upgrades are performed in a cost effective and timely manner.Drive monthly cost review meetings with department heads.Confer with Controller on an ongoing basis. Financial Reporting and Owner Relations:On a monthly basis, work with Regional Corporate leadership and the Accounting department to publish monthly financial packs.On a monthly basis, represent the property operations team during ownership calls.Develop positive owner relationships.Support in the development of the annual operating budgets and timely analysis of financial results to verify accurate financial representations on a monthly basis. Food & Beverage:Work with the property F management teams, to monitor performance against budgets on a weekly basis.Oversee the management of F departmental checkbooks on a weekly basis.Focus on maximizing the financial performance of the department.Work with property F management teams, as well as with the Corporate F team to ensure property repairs and upgrades are performed in a cost effective and timely manner.Confer with Corporate F leadership on an ongoing basis.Oversee all Food & Beverage functions to ensure excellent customer service, quality control of products, and to maximize departmental revenue and profits.Ensure Food & Beverage team members provide professional, friendly and engaging customer service.Ensure all service standards and protocols are being followed for both Front and Back of House staff.Ensure any customer concerns are being addressed quickly and professionally.Manage all Food & Beverage operations budgets.Develop and implement cost-saving and profit-enhancing measures as appropriate.Review, prepare, and update forecast as neededAssist Events Manager to plan, organize and execute special events.Works with the Executive Chef/CDC to develop and implement menus and give input on menu items, as appropriate.Interview, select, train, counsel, and discipline all Food & Beverage team members and activities.Work directly with staff to ensure all Food & Beverage quality, service, and cleanliness standards are strictly adhered to.Ensure all opening and closing duties are conducted at the appropriate times and done in an efficient, effective, and timely manner, and done to company standards.Host regular Food & Beverage team meetings, in conjunction with other Food & Beverage leadership. Sales & Marketing: Have regular active involvement in the Sales, Marketing and Revenue Management functions, including driving key sales metrics (RevPAR, ADR, Occupancy)Work with the Sales & Marketing leadership team to develop effective strategies to address room sales potential. Work with Sales & Marketing leadership oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results. Skills/Knowledge Required:Must possess a positive attitudeMust be service orientedMust be able to multi-taskAbility to perform job functions with attention to detail, speed and accuracy.Ability to prioritize and organize.Be a clear thinker, remaining calm and resolving problems using good judgment.Intermediate Microsoft Office skills (Excel, Word); ability to adapt to new technology and systems Ability to:Perform job junctions with attention to detail, speed and accuracy.Prioritize, organize, and follow up.Be hands-on, with a roll-up-your-sleeves attitudeBe a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly.Work with minimal supervision. Physical Requirements:Ability to walk, stand and bend continuously throughout the day.Must be able to stand for long periods of timePalisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Must have at least 5 years experience in a hotel in a senior leadership role * Must possess excellent interpersonal, analytical, and managerial organizational skills
Mar 06, 2021
Full time
ABOUT PALISOCIETY:Palisociety is a fully integrated hospitality company that acquires, programs, develops, owns and operates unique hotels and residences across the country under three distinct monikers: Palihouse, Palihotel, ARRIVE by Palisociety and a collection of independently branded properties. We aim to enhance the lives of our guests and the local community, by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff and trusty service. Palisocietys four brands feature 13 hotels and 23 restaurants and bars in current operation. Across the portfolio, five additional hotels are under construction and anticipated to open by Spring 2022, along with a development pipeline of 15 properties in discussion/planning phase. Palisociety properties have been featured on Conde Nast Travelers Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles. GENERAL MANAGER | PALIHOTEL SEATTLEPOSITION PROFILE: The General Manager will oversee Front Desk, Housekeeping, Property Maintenance Team, Hotel Overnight Agents and the Food and Beverage Team. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. ESSENTIAL FUNCTIONS: Directing Team Members: Ensure that the hotel operates in a way that follows the Companys unique approach to the community and authentic service-driven hospitality.Promote a positive work environment for all employees, ensuring that all employment-related processes comply with local, state and federal regulations.Hire, train, supervise, coach and counsel all team members to ensure employee performance consistency, diligent follow-through and accountability. Prepare and perform performance management evaluations.Guide team members in their jobs and development.Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs and initiating corrective action as necessary.Ensure that team members have proper appearance and are wearing their uniforms according to policies and procedures.Verify that regular ongoing communication is happening within the departments (e.g., pre-shift briefings, team meetings, etc).Maintain adherence to Front Desk, Food & Beverage, Engineering and Operations related manuals.Create and ensure all SOPs, policies, procedures and service standards are followed.Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance.Accept responsibility for the health, safety and welfare of the hotel guests and employees.Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.Communicate follow-up actions to team members as necessary.Meet with the Regional Corporate leadership on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees.Conduct monthly Front Desk Team Meetings as well as weekly meetings with Food & Beverage, Sales & Marketing and Repairs & Maintenance team members. Managing Guest Experience:Continuously strive to improve and maintain guest experiences. Review guest feedback with leadership team and verify that appropriate corrective action is taken for both positive and negative reviews.Respond to and handles guest problems and complaints.Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.Facilitate day-to-day creative solutions to address any obstacles in implementing the best guest satisfaction results possible.Manage and coach team members on guest recovery and service.Achieve quarterly Trip Advisor review goals Property Maintenance & Housekeeping:Monitor condition of properties, cleanliness, cost control, and quality of product and service.Ensure the hotel buildings, pool area, parking areas, and outdoor spaces are well maintained. Conduct comprehensive weekly walk-throughs with housekeeping, housemen and maintenance team members.Ensure quality of furniture, fixtures and other items are up to hotel standards.Supervise the preventative maintenance and regular scheduled cleaning programs.Obtain quotes and resolve repair needs ongoing.Manage relationships with suppliers and purveyors.Work with the Companys Design Studio Manager(s) to facilitate ongoing FF requirements.Drive monthly housekeeping as well as maintenance review meetings. Property Cost Control & Managing Revenue Goals:Monitor Operations performance against budgets.Manage property departmental checkbooks on a weekly basis.Reviews labor standards on a weekly basis to ensure satisfactory controls are in place.Focus on maximizing the financial performance of the department.Coach and support Operations team to effectively manage occupancy, rate, wages and controllable expenses.Ensure property repairs and upgrades are performed in a cost effective and timely manner.Drive monthly cost review meetings with department heads.Confer with Controller on an ongoing basis. Financial Reporting and Owner Relations:On a monthly basis, work with Regional Corporate leadership and the Accounting department to publish monthly financial packs.On a monthly basis, represent the property operations team during ownership calls.Develop positive owner relationships.Support in the development of the annual operating budgets and timely analysis of financial results to verify accurate financial representations on a monthly basis. Food & Beverage:Work with the property F management teams, to monitor performance against budgets on a weekly basis.Oversee the management of F departmental checkbooks on a weekly basis.Focus on maximizing the financial performance of the department.Work with property F management teams, as well as with the Corporate F team to ensure property repairs and upgrades are performed in a cost effective and timely manner.Confer with Corporate F leadership on an ongoing basis.Oversee all Food & Beverage functions to ensure excellent customer service, quality control of products, and to maximize departmental revenue and profits.Ensure Food & Beverage team members provide professional, friendly and engaging customer service.Ensure all service standards and protocols are being followed for both Front and Back of House staff.Ensure any customer concerns are being addressed quickly and professionally.Manage all Food & Beverage operations budgets.Develop and implement cost-saving and profit-enhancing measures as appropriate.Review, prepare, and update forecast as neededAssist Events Manager to plan, organize and execute special events.Works with the Executive Chef/CDC to develop and implement menus and give input on menu items, as appropriate.Interview, select, train, counsel, and discipline all Food & Beverage team members and activities.Work directly with staff to ensure all Food & Beverage quality, service, and cleanliness standards are strictly adhered to.Ensure all opening and closing duties are conducted at the appropriate times and done in an efficient, effective, and timely manner, and done to company standards.Host regular Food & Beverage team meetings, in conjunction with other Food & Beverage leadership. Sales & Marketing: Have regular active involvement in the Sales, Marketing and Revenue Management functions, including driving key sales metrics (RevPAR, ADR, Occupancy)Work with the Sales & Marketing leadership team to develop effective strategies to address room sales potential. Work with Sales & Marketing leadership oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results. Skills/Knowledge Required:Must possess a positive attitudeMust be service orientedMust be able to multi-taskAbility to perform job functions with attention to detail, speed and accuracy.Ability to prioritize and organize.Be a clear thinker, remaining calm and resolving problems using good judgment.Intermediate Microsoft Office skills (Excel, Word); ability to adapt to new technology and systems Ability to:Perform job junctions with attention to detail, speed and accuracy.Prioritize, organize, and follow up.Be hands-on, with a roll-up-your-sleeves attitudeBe a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly.Work with minimal supervision. Physical Requirements:Ability to walk, stand and bend continuously throughout the day.Must be able to stand for long periods of timePalisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Must have at least 5 years experience in a hotel in a senior leadership role * Must possess excellent interpersonal, analytical, and managerial organizational skills
Highgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. the historic Key West Harbor, The Marker Key West is a luxurious compound with a sense of refuge and retreat, located in the center of it all. As The hotel is Old Town's first new build resort in over 20 years and is home to 96 tropically-inspired contemporary and luxurious guest rooms featuring luxe fabrics, plush bedding and a curated collection of art, literary works, and thoughtful local amenities.Employment StatusFull-TimeOverviewThe Front Office Supervisor is responsible for assisting the Hotel Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.ResponsibilitiesObtain all necessary information when taking room reservations and follow the rate-quoting scenario.Monitor all VIP and special guest requests.Review Front Office log and Trace File daily.Fully comprehend and operate all relevant aspects of the Front Desk computer system.Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.Be aware of all rates, packages, and promotions currently underway as listed in the Red Book. Be familiar with all in-house groups. Be aware of all closed out and restricted dates.Follow and enforce all Highgate Hotel hotel credit policies.Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).Have knowledge of and assist in all emergency procedures as required.Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.Responsible for issued house bank.Be able to perform all duties of Guest Services Agent.Run room status reports in a timely manner and relay necessary information to affected departments and individuals.Monitor key control to maintain hotel security.Ensure the maximization of room revenue through Rooms Merchandising.Answer all guest inquiries in a timely and professional nature.Be involved in departmental meeting, planning and execution.Help maintain productivity levels at or above budgeted standards.Assist in training and cross training of new hires and current employees on a regular basis.QualificationsHigh School diploma or equivalent required.At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful.Previous supervisory responsibility preferred.Must have a valid driver's license for the applicable state.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Mar 09, 2021
Full time
Highgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. the historic Key West Harbor, The Marker Key West is a luxurious compound with a sense of refuge and retreat, located in the center of it all. As The hotel is Old Town's first new build resort in over 20 years and is home to 96 tropically-inspired contemporary and luxurious guest rooms featuring luxe fabrics, plush bedding and a curated collection of art, literary works, and thoughtful local amenities.Employment StatusFull-TimeOverviewThe Front Office Supervisor is responsible for assisting the Hotel Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.ResponsibilitiesObtain all necessary information when taking room reservations and follow the rate-quoting scenario.Monitor all VIP and special guest requests.Review Front Office log and Trace File daily.Fully comprehend and operate all relevant aspects of the Front Desk computer system.Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.Be aware of all rates, packages, and promotions currently underway as listed in the Red Book. Be familiar with all in-house groups. Be aware of all closed out and restricted dates.Follow and enforce all Highgate Hotel hotel credit policies.Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).Have knowledge of and assist in all emergency procedures as required.Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.Responsible for issued house bank.Be able to perform all duties of Guest Services Agent.Run room status reports in a timely manner and relay necessary information to affected departments and individuals.Monitor key control to maintain hotel security.Ensure the maximization of room revenue through Rooms Merchandising.Answer all guest inquiries in a timely and professional nature.Be involved in departmental meeting, planning and execution.Help maintain productivity levels at or above budgeted standards.Assist in training and cross training of new hires and current employees on a regular basis.QualificationsHigh School diploma or equivalent required.At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful.Previous supervisory responsibility preferred.Must have a valid driver's license for the applicable state.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Highgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. Sagamore Hotel is an oceanfront, luxury hotel in the heart of South Beach. Situated in the historic Miami Beach Art Deco District, this all-suite hotel offers 93 rooms, two-story bungalows and spacious oceanfront penthouses. The Sagamore is the perfect compliment to Miami's most recognized restaurants, nightlife and shopping.Employment StatusFull-TimeOverviewThe Assistant F Manager is responsible for assisting in coordinating, supervising and directing all aspects of F outlet's operations, while maintaining a profitable F outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.ResponsibilitiesEmployees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.Oversee all aspects of the daily operation of the outlet.Supervise outlet personnel.Respond to guest complaints in a timely manner.Work with other F managers and keep them informed of issues as they arise.Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.Prepare and submit required reports in a timely manner.Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.Monitor quality of service in F outlet.Assist in menu planning and preparation.Ensure compliance with all local liquor laws, and health and sanitation regulations.Ensure compliance with SOP's in all outlets.Ensure compliance with requisition procedures.Be visible on the floor and assist staff as needed during each meal period.Conduct staff performance reviews in accordance with Highgate Hotel standards.Ensure the training of employees on SOP's and technical job tasks.Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.Interview candidates for front-of-house F positions and follow standards for hiring approvals.Complete tip reporting.Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.Ensure overall guest satisfactionQualificationsAt least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. Long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, including wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Perform other duties as requested by management.Maintain a warm and friendly demeanor at all times.
Mar 06, 2021
Full time
Highgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. Sagamore Hotel is an oceanfront, luxury hotel in the heart of South Beach. Situated in the historic Miami Beach Art Deco District, this all-suite hotel offers 93 rooms, two-story bungalows and spacious oceanfront penthouses. The Sagamore is the perfect compliment to Miami's most recognized restaurants, nightlife and shopping.Employment StatusFull-TimeOverviewThe Assistant F Manager is responsible for assisting in coordinating, supervising and directing all aspects of F outlet's operations, while maintaining a profitable F outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.ResponsibilitiesEmployees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.Oversee all aspects of the daily operation of the outlet.Supervise outlet personnel.Respond to guest complaints in a timely manner.Work with other F managers and keep them informed of issues as they arise.Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.Prepare and submit required reports in a timely manner.Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.Monitor quality of service in F outlet.Assist in menu planning and preparation.Ensure compliance with all local liquor laws, and health and sanitation regulations.Ensure compliance with SOP's in all outlets.Ensure compliance with requisition procedures.Be visible on the floor and assist staff as needed during each meal period.Conduct staff performance reviews in accordance with Highgate Hotel standards.Ensure the training of employees on SOP's and technical job tasks.Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.Interview candidates for front-of-house F positions and follow standards for hiring approvals.Complete tip reporting.Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.Ensure overall guest satisfactionQualificationsAt least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. Long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, including wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Perform other duties as requested by management.Maintain a warm and friendly demeanor at all times.
Piatti Ristorante & Bar has been located in the bustling UVillage next to the University of Washington for over 20 years! Executive Chef Dylan Giordan's menu features Italian-inspired, seasonally-dictated cuisine with an emphasis on local farms and producers. Our philosophy is simple: combine rustic, flavorful cuisine with simple, unpretentious design, an approachable and interesting wine list.We are currently interviewing for a Restaurant General Manager!As the General Manager, you will be responsible for the day to day management of the restaurant and for overseeing the operation and staff of the restaurant to ensure the highest level of standards and efficiencies. Sets the standards for quality and cultivates top-performing teams. The scope of this role includes leadership, guest experience, financial performance and budget planning, administration including payroll and labor, marketing and human resources, events and off-site staffing, timely repair and maintenance of the property, compliance to industry and company standards, and adherence to core philosophies. REQUIRED COMPETENCIES:· Working knowledge of all management aspects in the restaurant industry.· High personal quality expectations; self-directed, high-energy, strong work ethic.· Strong self-management skills; ability to plan and organize to handle high volume work load with multiple priorities and to use time efficiently.· Set example for others by demonstration of core values, maintain highest standards of confidentiality and professionalism.· Ability to allocate resources in a cost-conscious environment· Ability to think creatively, present ideas persuasively· Skilled in critical thinking and problem solving with the ability to identify issues and mobilize available resources to eliminate project bottlenecks.· A proactive, articulate, and diplomatic communicator (oral and written)· Must be able to successfully work in a team as well as individually to reach a common goal.· Willingness to "roll up the shirt sleeves" to get the job done.· Superb communication & listening skills with the ability to communicate in English, both verbally and in writing. · Excellent organization and time management abilities.· Ability to effectively manage others to include: staff selection, training, and performance management; working knowledge of wages and hours laws in your state.· Overall skills and knowledge of basic mathematical principles and practices.· Exceptional attention to detail· Strong work ethic· Takes personal accountability & responsibility for their role· Proficient in: Microsoft Office/Excel, Aloha, Point of Sale, Ctuit, Open TableMINIMUM QUALIFICATIONS:· 3+ years restaurant management experience of a full service $3M+ annual sales restaurant· BA or BS equivalent combination of education and experience· Food Handling Certificate· Food Safety Certificate· TIPS CertificatePREFERRED QUALIFICATIONS: · Spanish speaking skills are a plusPiatti Ristorante & Bar is part of Moana Restaurant Group, one of the West's leading restaurant companies. Operating unique restaurants with opportunities for career growth and advancement. We offer medical, dental, and vision benefits, a wellness program, and company discounts at our proprietary restaurants and hotels.
Feb 27, 2021
Full time
Piatti Ristorante & Bar has been located in the bustling UVillage next to the University of Washington for over 20 years! Executive Chef Dylan Giordan's menu features Italian-inspired, seasonally-dictated cuisine with an emphasis on local farms and producers. Our philosophy is simple: combine rustic, flavorful cuisine with simple, unpretentious design, an approachable and interesting wine list.We are currently interviewing for a Restaurant General Manager!As the General Manager, you will be responsible for the day to day management of the restaurant and for overseeing the operation and staff of the restaurant to ensure the highest level of standards and efficiencies. Sets the standards for quality and cultivates top-performing teams. The scope of this role includes leadership, guest experience, financial performance and budget planning, administration including payroll and labor, marketing and human resources, events and off-site staffing, timely repair and maintenance of the property, compliance to industry and company standards, and adherence to core philosophies. REQUIRED COMPETENCIES:· Working knowledge of all management aspects in the restaurant industry.· High personal quality expectations; self-directed, high-energy, strong work ethic.· Strong self-management skills; ability to plan and organize to handle high volume work load with multiple priorities and to use time efficiently.· Set example for others by demonstration of core values, maintain highest standards of confidentiality and professionalism.· Ability to allocate resources in a cost-conscious environment· Ability to think creatively, present ideas persuasively· Skilled in critical thinking and problem solving with the ability to identify issues and mobilize available resources to eliminate project bottlenecks.· A proactive, articulate, and diplomatic communicator (oral and written)· Must be able to successfully work in a team as well as individually to reach a common goal.· Willingness to "roll up the shirt sleeves" to get the job done.· Superb communication & listening skills with the ability to communicate in English, both verbally and in writing. · Excellent organization and time management abilities.· Ability to effectively manage others to include: staff selection, training, and performance management; working knowledge of wages and hours laws in your state.· Overall skills and knowledge of basic mathematical principles and practices.· Exceptional attention to detail· Strong work ethic· Takes personal accountability & responsibility for their role· Proficient in: Microsoft Office/Excel, Aloha, Point of Sale, Ctuit, Open TableMINIMUM QUALIFICATIONS:· 3+ years restaurant management experience of a full service $3M+ annual sales restaurant· BA or BS equivalent combination of education and experience· Food Handling Certificate· Food Safety Certificate· TIPS CertificatePREFERRED QUALIFICATIONS: · Spanish speaking skills are a plusPiatti Ristorante & Bar is part of Moana Restaurant Group, one of the West's leading restaurant companies. Operating unique restaurants with opportunities for career growth and advancement. We offer medical, dental, and vision benefits, a wellness program, and company discounts at our proprietary restaurants and hotels.
Job Description SummaryThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience preferred.Previous background from the extended stay industry preferred.Reading and writing skills are utilized when compiling department records, guest registration and reservation informationAbility to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Will be required to work mornings, evening, weekends, and holidays.Additional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Mar 08, 2021
Full time
Job Description SummaryThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience preferred.Previous background from the extended stay industry preferred.Reading and writing skills are utilized when compiling department records, guest registration and reservation informationAbility to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Will be required to work mornings, evening, weekends, and holidays.Additional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Position is 11pm-7am, 5 days per week.Night AuditorESSENTIAL DUTIES AND RESPONSIBILITIES:Approach all encounters with guests and employees in a friendly, service-oriented manner.Comply at all times with standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Initiate and complete the End of Day process.Run all reports as required for Food and Beverage audit.Complete the Night Audit checklist for computer procedures daily.Balance the day's work.Maintain cashiering responsibilities as per Front Office procedures.Maintain Front Office computer system operation.Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.Follow safety and emergency procedures.Maintain proper record keeping (i.e., log books, etc.).Be familiar with all policies and house rules.Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.Maintain radio contact with other employees during entire shift.Have a working knowledge of security procedures.Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.Prepare and distribute the Daily Flash Report.Performs any other duties as requested by supervisor.EDUCATION/ EXPERIENCE:A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred.What to ExpectBe part of a cohesive team with opportunities to build a successful career.Have the opportunity to engage in diverse and challenging work.Derive a sense of pride in work well done.Be recognized for excellence.Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
Mar 08, 2021
Full time
Position is 11pm-7am, 5 days per week.Night AuditorESSENTIAL DUTIES AND RESPONSIBILITIES:Approach all encounters with guests and employees in a friendly, service-oriented manner.Comply at all times with standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Initiate and complete the End of Day process.Run all reports as required for Food and Beverage audit.Complete the Night Audit checklist for computer procedures daily.Balance the day's work.Maintain cashiering responsibilities as per Front Office procedures.Maintain Front Office computer system operation.Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.Follow safety and emergency procedures.Maintain proper record keeping (i.e., log books, etc.).Be familiar with all policies and house rules.Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.Maintain radio contact with other employees during entire shift.Have a working knowledge of security procedures.Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.Prepare and distribute the Daily Flash Report.Performs any other duties as requested by supervisor.EDUCATION/ EXPERIENCE:A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred.What to ExpectBe part of a cohesive team with opportunities to build a successful career.Have the opportunity to engage in diverse and challenging work.Derive a sense of pride in work well done.Be recognized for excellence.Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
Highgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. StatusFull-TimeOverviewThe Complex Housing Coordinator is responsible for accurately building, creating and maintaining group and airline blocks in hotel PMS and Passkey. ResponsibilitiesEducation & Experience:High School diploma or equivalent required At least 2 to 4 years of progressive experience in hotel reservation/sales Experience in Marriott Consolidated Inventory "CI" and MARSHA a plus Experience in Passkey a plusPhysical requirements: Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General RequirementsMaintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.QualificationsFundamental RequirementsAccurately build group/airline blocks in MARSHA & PasskeyCreate booking link in Passkey Create Mini-Hotel Codes in MARSHAComplete Group Housing CI/TY tasks on daily basis; including tasks assigned by the sales/catering teamsReview new definite groups with Director of Group Sales and/or Event ManagerCreate Group Master Accounts Maintain accurate inventory in group blocks Maintain awareness of group cut-off datesRun weekly & monthly pickup reports including citywide housing reportsVerify and submit commission & rebate report for paymentAssist reservation team when needed with airline manifestAdvise Sr. Sales Manager, Event Manager, Director of Group Sales of potential attrition chargesEnsure client requested Pickup updates are completed on time and with accurate information.Meet with client to review pickup when requestedAttend Pre/Post Event MeetingsAttend meetings/training as required by management
Mar 07, 2021
Full time
Highgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. StatusFull-TimeOverviewThe Complex Housing Coordinator is responsible for accurately building, creating and maintaining group and airline blocks in hotel PMS and Passkey. ResponsibilitiesEducation & Experience:High School diploma or equivalent required At least 2 to 4 years of progressive experience in hotel reservation/sales Experience in Marriott Consolidated Inventory "CI" and MARSHA a plus Experience in Passkey a plusPhysical requirements: Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General RequirementsMaintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.QualificationsFundamental RequirementsAccurately build group/airline blocks in MARSHA & PasskeyCreate booking link in Passkey Create Mini-Hotel Codes in MARSHAComplete Group Housing CI/TY tasks on daily basis; including tasks assigned by the sales/catering teamsReview new definite groups with Director of Group Sales and/or Event ManagerCreate Group Master Accounts Maintain accurate inventory in group blocks Maintain awareness of group cut-off datesRun weekly & monthly pickup reports including citywide housing reportsVerify and submit commission & rebate report for paymentAssist reservation team when needed with airline manifestAdvise Sr. Sales Manager, Event Manager, Director of Group Sales of potential attrition chargesEnsure client requested Pickup updates are completed on time and with accurate information.Meet with client to review pickup when requestedAttend Pre/Post Event MeetingsAttend meetings/training as required by management
Highgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.Employment StatusPart-TimeOverviewThe Rooms Department Specialist is responsible for supporting the rooms operations in an attentive, friendly, efficient and courteous manner and provide all guests with high quality luxury service in adherence to our brand standards. Additional focal points will consist of project management while maximizing room revenue, sustainability and productivity.ResponsibilitiesEmployees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employeesRoom Preparation/Inspection/PM Scheduling.Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest Support with training new programs operations in COVID-19 environment and contracts.Maintain a professional working relationship and promote open lines of communication with managers, employees and other Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly Handling escalated guest situations in both Housekeeping/Front Office.Creating, monitoring and navigating public area projects.Tour Rooms operating departments daily, greeting employees and soliciting Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel Assist in maximizing room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house Monitor selling status of house daily, i.e. flash report, allowances, etc.Attend daily and monthly Rooms Merchandizing Monitor and support the corporate Guest Recognition Monitor and ensure compliance with Highgate Hotel SOP's in Rooms and Loss Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.Assist and maintain required pars of inventories/supplies/uniforms.Attend weekly Rooms Division Member of the GSS Committee.Member of the Safety Committee.Member of the Sustainability Committee.Support compliance to LRA Brand Standards.Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of Be knowledgeable of the current corporate marketing programs and the standards and procedures for Ensure that staff is knowledgeable in understanding and implementing corporate programs.Monitor all V.I.P.'s, special guests and Ensure overall guestQualificationsEducation & Experience:At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related Previous supervisory experience Must be proficient in Windows, Company approved spreadsheets and word Physical requirements:Long hours sometimes Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise moveGeneral Requirements:Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented Must be effective at listening to, understanding, and clarifying concerns raised by employees and Must be able to multitask and prioritize departmental functions to meet Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented Attend all hotel required meetings and Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Maintain high standards of personal appearance and grooming, including wearing Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel Maximize efforts towards productivity, identify problem areas and assist in implementing Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as Must be able to understand and evaluate complex information, data, from various sources to meet appropriate objectives.Must be able to maintain confidentiality of Perform other duties as requested by Maintain a warm and friendly demeanor at all
Mar 03, 2021
Full time
Highgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.Employment StatusPart-TimeOverviewThe Rooms Department Specialist is responsible for supporting the rooms operations in an attentive, friendly, efficient and courteous manner and provide all guests with high quality luxury service in adherence to our brand standards. Additional focal points will consist of project management while maximizing room revenue, sustainability and productivity.ResponsibilitiesEmployees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employeesRoom Preparation/Inspection/PM Scheduling.Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest Support with training new programs operations in COVID-19 environment and contracts.Maintain a professional working relationship and promote open lines of communication with managers, employees and other Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly Handling escalated guest situations in both Housekeeping/Front Office.Creating, monitoring and navigating public area projects.Tour Rooms operating departments daily, greeting employees and soliciting Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel Assist in maximizing room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house Monitor selling status of house daily, i.e. flash report, allowances, etc.Attend daily and monthly Rooms Merchandizing Monitor and support the corporate Guest Recognition Monitor and ensure compliance with Highgate Hotel SOP's in Rooms and Loss Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.Assist and maintain required pars of inventories/supplies/uniforms.Attend weekly Rooms Division Member of the GSS Committee.Member of the Safety Committee.Member of the Sustainability Committee.Support compliance to LRA Brand Standards.Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of Be knowledgeable of the current corporate marketing programs and the standards and procedures for Ensure that staff is knowledgeable in understanding and implementing corporate programs.Monitor all V.I.P.'s, special guests and Ensure overall guestQualificationsEducation & Experience:At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related Previous supervisory experience Must be proficient in Windows, Company approved spreadsheets and word Physical requirements:Long hours sometimes Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise moveGeneral Requirements:Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented Must be effective at listening to, understanding, and clarifying concerns raised by employees and Must be able to multitask and prioritize departmental functions to meet Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented Attend all hotel required meetings and Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Maintain high standards of personal appearance and grooming, including wearing Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel Maximize efforts towards productivity, identify problem areas and assist in implementing Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as Must be able to understand and evaluate complex information, data, from various sources to meet appropriate objectives.Must be able to maintain confidentiality of Perform other duties as requested by Maintain a warm and friendly demeanor at all
Highgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. North Hotel is Key West's answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel.Employment StatusFull-TimeOverviewThe Front Office Supervisor is responsible for assisting the Front Office Manager ensuring the operation of the Front Office, Concierge and Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.ResponsibilitiesObtain all necessary information when taking room reservations and follow the rate-quoting scenario.Monitor all VIP and special guest requests.Review Front Office log and Trace File daily.Fully comprehend and operate all relevant aspects of the Front Desk computer system.Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.Be aware of all rates, packages, and promotions currently underway as listed in the Red Book. Be familiar with all in-house groups. Be aware of all closed out and restricted dates.Follow and enforce all Highgate Hotel hotel credit policies.Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.Assist the FOM. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).Have knowledge of and assist in all emergency procedures as required.Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.Responsible for issued house bank.Be able to perform all duties of Guest Services Agent.Run room status reports in a timely manner and relay necessary information to affected departments and individuals.Monitor key control to maintain hotel security.Ensure the maximization of room revenue through Rooms Merchandising.Answer all guest inquiries in a timely and professional nature.Be involved in departmental meeting, planning and execution.Help maintain productivity levels at or above budgeted standards.Assist in training and cross training of new hires and current employees on a regular basis.QualificationsEducation & Experience: High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful.Previous supervisory responsibility preferred.Must have a valid driver's license for the applicable state.General Requirements:Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.
Feb 20, 2021
Full time
Highgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. North Hotel is Key West's answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel.Employment StatusFull-TimeOverviewThe Front Office Supervisor is responsible for assisting the Front Office Manager ensuring the operation of the Front Office, Concierge and Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.ResponsibilitiesObtain all necessary information when taking room reservations and follow the rate-quoting scenario.Monitor all VIP and special guest requests.Review Front Office log and Trace File daily.Fully comprehend and operate all relevant aspects of the Front Desk computer system.Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.Be aware of all rates, packages, and promotions currently underway as listed in the Red Book. Be familiar with all in-house groups. Be aware of all closed out and restricted dates.Follow and enforce all Highgate Hotel hotel credit policies.Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.Assist the FOM. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).Have knowledge of and assist in all emergency procedures as required.Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.Responsible for issued house bank.Be able to perform all duties of Guest Services Agent.Run room status reports in a timely manner and relay necessary information to affected departments and individuals.Monitor key control to maintain hotel security.Ensure the maximization of room revenue through Rooms Merchandising.Answer all guest inquiries in a timely and professional nature.Be involved in departmental meeting, planning and execution.Help maintain productivity levels at or above budgeted standards.Assist in training and cross training of new hires and current employees on a regular basis.QualificationsEducation & Experience: High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful.Previous supervisory responsibility preferred.Must have a valid driver's license for the applicable state.General Requirements:Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.
Hilton Seattle is a newly renovated, full-service high-rise hotel located in the heart of downtown Seattle near city attractions, 3 blocks from light rail attached to the Washington State Convention Center via covered concourse. In addition to our newly renovated standard and executive room types, we have built 16 new "premium" executive rooms on the 29th floor. These rooms feature wall-to-wall views! Our 4,000 square feet of meeting space offers a unique niche market to high-end groups like pharmaceutical, financial, tech and healthcare. Our onsite redtrees restaurant + bar is also updated for a chic, welcoming look and features an exciting menu with locally sourced, sustainable options. The Hotel is managed by Stonebridge Companies out of Denver, offering both resources and expertise, but also future opportunities at Hotels throughout their portfolio.We are recruiting for a Part-Time Night Auditor to cover Friday and Saturday night shifts.Night AuditorESSENTIAL DUTIES AND RESPONSIBILITIES:Approach all encounters with guests and employees in a friendly, service-oriented manner.Comply at all times with standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Initiate and complete the End of Day process.Run all reports as required for Food and Beverage audit.Complete the Night Audit checklist for computer procedures daily.Balance the day's work.Maintain cashiering responsibilities as per Front Office procedures.Maintain Front Office computer system operation.Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.Follow safety and emergency procedures.Maintain proper record keeping (i.e., log books, etc.).Be familiar with all policies and house rules.Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.Maintain radio contact with other employees during entire shift.Have a working knowledge of security procedures.Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.Prepare and distribute the Daily Flash Report.Performs any other duties as requested by supervisor.EDUCATION/ EXPERIENCE:A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred.What to ExpectBe part of a cohesive team with opportunities to build a successful career.Have the opportunity to engage in diverse and challenging work.Derive a sense of pride in work well done.Be recognized for excellence.Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.Hilton Seattle Offers:A fun, creative customer-centric workplaceA collaborative team experienceComplimentary meals daily in our lunch/break room.Guest Satisfaction based incentive programs.Hilton Employee Room Rate Discounts and 5 complimentary room nights per year within Stonebridge portfolio.Reduced parking at $15/day or 40% subsidy of commuter fare (ORCA)UnionBenefits/Life Insurance/Pension ($40.00/Month)
Feb 20, 2021
Full time
Hilton Seattle is a newly renovated, full-service high-rise hotel located in the heart of downtown Seattle near city attractions, 3 blocks from light rail attached to the Washington State Convention Center via covered concourse. In addition to our newly renovated standard and executive room types, we have built 16 new "premium" executive rooms on the 29th floor. These rooms feature wall-to-wall views! Our 4,000 square feet of meeting space offers a unique niche market to high-end groups like pharmaceutical, financial, tech and healthcare. Our onsite redtrees restaurant + bar is also updated for a chic, welcoming look and features an exciting menu with locally sourced, sustainable options. The Hotel is managed by Stonebridge Companies out of Denver, offering both resources and expertise, but also future opportunities at Hotels throughout their portfolio.We are recruiting for a Part-Time Night Auditor to cover Friday and Saturday night shifts.Night AuditorESSENTIAL DUTIES AND RESPONSIBILITIES:Approach all encounters with guests and employees in a friendly, service-oriented manner.Comply at all times with standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Initiate and complete the End of Day process.Run all reports as required for Food and Beverage audit.Complete the Night Audit checklist for computer procedures daily.Balance the day's work.Maintain cashiering responsibilities as per Front Office procedures.Maintain Front Office computer system operation.Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.Follow safety and emergency procedures.Maintain proper record keeping (i.e., log books, etc.).Be familiar with all policies and house rules.Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.Maintain radio contact with other employees during entire shift.Have a working knowledge of security procedures.Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.Prepare and distribute the Daily Flash Report.Performs any other duties as requested by supervisor.EDUCATION/ EXPERIENCE:A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred.What to ExpectBe part of a cohesive team with opportunities to build a successful career.Have the opportunity to engage in diverse and challenging work.Derive a sense of pride in work well done.Be recognized for excellence.Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.Hilton Seattle Offers:A fun, creative customer-centric workplaceA collaborative team experienceComplimentary meals daily in our lunch/break room.Guest Satisfaction based incentive programs.Hilton Employee Room Rate Discounts and 5 complimentary room nights per year within Stonebridge portfolio.Reduced parking at $15/day or 40% subsidy of commuter fare (ORCA)UnionBenefits/Life Insurance/Pension ($40.00/Month)
