Newport Hospitality Group, Inc.
Columbia, South Carolina
Hotel Sales Manager Hotel Sales Manager The Sales Manager is responsible for the implementation and direction of the property's sales activities in accordance with the Marketing Plan. They coordinate service and activities related to the sales function in order to maximize customer satisfaction and overall profitability. They are responsible for revenue production and for the hotel meeting and or exceeding planned revenue objectives for RevPAR, occupancy, and average daily rate (ADR). The Sales Manager manages all areas of sales according to NHG standards to achieve a professional rapport within the business community. We seek highly motivated leaders with expertise in effective and efficient hotel sales and marketing operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to grow, please apply now. Benefits folr Hotel Sales Manager Insurance Paid time off 401K DailyPay: Access your pay when you need it! An added plus; If you like to travel, you will receive special team member hotel rates. Responsibilities for Hotel Sales Manager: Directs the sales activities to achieve budgeted goals Solicits, evaluates, sells, and confirms business to meet overall budgeted sales and profit margin Oversees the coordination of various departmental activities as related to booked business to ensure customer satisfaction and hotel profitability Formulates and executes projects for all market areas as stated in the hotel Marketing Plan to increase sales volume and profitability Participates as required in solving problems with other departments related to booked business Contacts customers in-house to promote good will and foster additional business, repeat bookings, and referrals Follows up on progress of groups booked, such as room night pick-up, rooming lists and cut-off dates, with the Front Office Management to insure maximum occupancy on a daily basis Enhances the property's community image and stays abreast of competition, new developments, and sales methods and techniques in the hospitality industry to maximize profitability Conducts and/or attends meetings to maintain favorable working relationships among company associates and to promote maximum morale, productivity and efficiency Prepares reports, as requested, to develop a more informative data base for improved management decision making and critical evaluation of work activities Performs all responsibilities in a timely and efficient manner, following established company policy and projecting a favorable image of the hotel and NHG Works to achieve objectives, public recognition and acceptance Keeps the General Manager promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate Educational/Vocational Preparation for Hotel Sales Manager: Bachelor's degree in Hospitality/Restaurant management or Marketing and/or comparable experience gained through 3+ years previous Hotel Sales/Marketing on-the-job training. Qualifications: Three years relevant experience Fluent English-speaking and writing skills Seasoned management/supervisory skills Proven sales track record Outstanding leadership qualities Strong computer and Internet skills Outstanding moral, ethical character Professionalism beyond reproach Safety and customer service oriented Neat, clean, and professional appearance PI1-56a3e7d92d97
Oct 03, 2023
Full time
Hotel Sales Manager Hotel Sales Manager The Sales Manager is responsible for the implementation and direction of the property's sales activities in accordance with the Marketing Plan. They coordinate service and activities related to the sales function in order to maximize customer satisfaction and overall profitability. They are responsible for revenue production and for the hotel meeting and or exceeding planned revenue objectives for RevPAR, occupancy, and average daily rate (ADR). The Sales Manager manages all areas of sales according to NHG standards to achieve a professional rapport within the business community. We seek highly motivated leaders with expertise in effective and efficient hotel sales and marketing operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to grow, please apply now. Benefits folr Hotel Sales Manager Insurance Paid time off 401K DailyPay: Access your pay when you need it! An added plus; If you like to travel, you will receive special team member hotel rates. Responsibilities for Hotel Sales Manager: Directs the sales activities to achieve budgeted goals Solicits, evaluates, sells, and confirms business to meet overall budgeted sales and profit margin Oversees the coordination of various departmental activities as related to booked business to ensure customer satisfaction and hotel profitability Formulates and executes projects for all market areas as stated in the hotel Marketing Plan to increase sales volume and profitability Participates as required in solving problems with other departments related to booked business Contacts customers in-house to promote good will and foster additional business, repeat bookings, and referrals Follows up on progress of groups booked, such as room night pick-up, rooming lists and cut-off dates, with the Front Office Management to insure maximum occupancy on a daily basis Enhances the property's community image and stays abreast of competition, new developments, and sales methods and techniques in the hospitality industry to maximize profitability Conducts and/or attends meetings to maintain favorable working relationships among company associates and to promote maximum morale, productivity and efficiency Prepares reports, as requested, to develop a more informative data base for improved management decision making and critical evaluation of work activities Performs all responsibilities in a timely and efficient manner, following established company policy and projecting a favorable image of the hotel and NHG Works to achieve objectives, public recognition and acceptance Keeps the General Manager promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate Educational/Vocational Preparation for Hotel Sales Manager: Bachelor's degree in Hospitality/Restaurant management or Marketing and/or comparable experience gained through 3+ years previous Hotel Sales/Marketing on-the-job training. Qualifications: Three years relevant experience Fluent English-speaking and writing skills Seasoned management/supervisory skills Proven sales track record Outstanding leadership qualities Strong computer and Internet skills Outstanding moral, ethical character Professionalism beyond reproach Safety and customer service oriented Neat, clean, and professional appearance PI1-56a3e7d92d97
Why us? SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING! We're looking for a Group Sales & Catering Manager to join the team! Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We always provide unrivaled hosts to guests from all reaches. Job Overview Solicit and capture GROUPS of 50 rooms per night and under, with/without CATERING based on hotel's seasonality to meet and exceed hotel's group and catering revenue goals. Delphi FDC and Fosse experience preferred. Hybrid optional two days per week if needed. Responsibilities - New Account Development: -Continually targets and prospects for new business through networking, telemarketing, individual creativity and innovation to generate new business. -Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels. -Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts. Yield Management: -Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance. -Understands market seasonal rates and need periods Account Service and Management: -Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. -Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction. -Develops customer profiles and maintains an effective activity system in order to best meet client needs, resulting in superior account service and increased revenues. Product Knowledge: -Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities. Time Management: -Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts. -Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs. -Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. OTHER RESPONSIBILITIES -All other duties as assigned, requested or deemed necessary by management. .
Sep 21, 2023
Full time
Why us? SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING! We're looking for a Group Sales & Catering Manager to join the team! Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We always provide unrivaled hosts to guests from all reaches. Job Overview Solicit and capture GROUPS of 50 rooms per night and under, with/without CATERING based on hotel's seasonality to meet and exceed hotel's group and catering revenue goals. Delphi FDC and Fosse experience preferred. Hybrid optional two days per week if needed. Responsibilities - New Account Development: -Continually targets and prospects for new business through networking, telemarketing, individual creativity and innovation to generate new business. -Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels. -Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts. Yield Management: -Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance. -Understands market seasonal rates and need periods Account Service and Management: -Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. -Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction. -Develops customer profiles and maintains an effective activity system in order to best meet client needs, resulting in superior account service and increased revenues. Product Knowledge: -Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities. Time Management: -Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts. -Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs. -Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. OTHER RESPONSIBILITIES -All other duties as assigned, requested or deemed necessary by management. .
Job DescriptionThe General Manager is responsible for overseeing the operations and profitability of the property, including; revenue management, sales, front office, fitness, rooms, and food and beverage. This role embraces the property's vision and service culture promoting unity and teamwork amongst all departments, and cultivating a supportive and productive relationship with internal and external partners. We're looking for someone who shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.ResponsibilitiesIn this role you'll: Provide innovative strategies to effectively differentiate the property from others in the market. Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity. Achieve high levels of customer satisfaction from property guests and associates. Effectively represent the property in the local community, regionally and nationally. Ensure the property is operated safely and securely according to property and company standards. Manage organizational change productively by driving continuous improvement, building support for change, and adapting to change. Lead the career development of self and others by attracting and retaining high-performing talent, by encouraging and supporting career development, and driving continuous learning. Create strategic alignment between ownership, property, and individual goals to ensure success. Qualifications The ideal candidate will be: Experienced with at least 2 years of experience in a similar role, preferably with a degree in Hospitality, Business, etc. Able to implement and maintain a guest service-focused culture in a long-term, consistent manner. Knowledgeable in revenue and yield management strategies. Strong in driving group business, and understands and can direct public relations opportunities. Knowledgeable of income statements, balance sheets, cash flow, hospitality accounting, and internal control principles. Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans/budgets and then effectively monitors performance against plan. Meet Your RecruiterJay FrankenJay Franken is a seasoned leader in the hospitality industry and the newest hospitality franchise partner for Mississippi and Alabama with Gecko Hospitality. With over 30 plus years of professional experience under his belt, Jay has honed his expertise in both operations management and engineering in three of Las Vegas' most iconic establishments - The Plaza Hotel and Casino and The Westgate Hotel and Casino and Caesars Entertainment. Jay's experience in the hospitality industry, however, goes beyond his professional tenure. With his exceptional interpersonal skills and innate ability to connect with guests and team members, Jay passionately believes that hospitality is all about people. Whether it's delivering outstanding service, creating memorable guest experiences or building highly effective and profitable teams, Jay is always focused on creating a warm, welcoming environment for guests and colleagues alike. As an inspiring mentor and well-respected leader, Jay understands that fostering the growth of his colleagues is key. He enjoys nothing more than seeing his team members develop into future leaders with the skills and knowledge to overcome any challenge. When not working tirelessly in the hospitality industry, Jay is dedicated to spending quality time with his family, who manages their land, cattle, and dogs. He also enjoys indulging in his hobbies, such as working out, fishing, hunting, playing video games (badly), and golf (even worse). Since 2000, Gecko Hospitality and its dedicated Franchise Partners and Recruiters throughout the United States and Canada have been pioneers in the hospitality recruiting industry. The value that Gecko Hospitality provides to its clientele is evident in the advanced networking and technology skills our professional recruiters possess in identifying qualified restaurant professionals.
Oct 03, 2023
Full time
Job DescriptionThe General Manager is responsible for overseeing the operations and profitability of the property, including; revenue management, sales, front office, fitness, rooms, and food and beverage. This role embraces the property's vision and service culture promoting unity and teamwork amongst all departments, and cultivating a supportive and productive relationship with internal and external partners. We're looking for someone who shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.ResponsibilitiesIn this role you'll: Provide innovative strategies to effectively differentiate the property from others in the market. Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity. Achieve high levels of customer satisfaction from property guests and associates. Effectively represent the property in the local community, regionally and nationally. Ensure the property is operated safely and securely according to property and company standards. Manage organizational change productively by driving continuous improvement, building support for change, and adapting to change. Lead the career development of self and others by attracting and retaining high-performing talent, by encouraging and supporting career development, and driving continuous learning. Create strategic alignment between ownership, property, and individual goals to ensure success. Qualifications The ideal candidate will be: Experienced with at least 2 years of experience in a similar role, preferably with a degree in Hospitality, Business, etc. Able to implement and maintain a guest service-focused culture in a long-term, consistent manner. Knowledgeable in revenue and yield management strategies. Strong in driving group business, and understands and can direct public relations opportunities. Knowledgeable of income statements, balance sheets, cash flow, hospitality accounting, and internal control principles. Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans/budgets and then effectively monitors performance against plan. Meet Your RecruiterJay FrankenJay Franken is a seasoned leader in the hospitality industry and the newest hospitality franchise partner for Mississippi and Alabama with Gecko Hospitality. With over 30 plus years of professional experience under his belt, Jay has honed his expertise in both operations management and engineering in three of Las Vegas' most iconic establishments - The Plaza Hotel and Casino and The Westgate Hotel and Casino and Caesars Entertainment. Jay's experience in the hospitality industry, however, goes beyond his professional tenure. With his exceptional interpersonal skills and innate ability to connect with guests and team members, Jay passionately believes that hospitality is all about people. Whether it's delivering outstanding service, creating memorable guest experiences or building highly effective and profitable teams, Jay is always focused on creating a warm, welcoming environment for guests and colleagues alike. As an inspiring mentor and well-respected leader, Jay understands that fostering the growth of his colleagues is key. He enjoys nothing more than seeing his team members develop into future leaders with the skills and knowledge to overcome any challenge. When not working tirelessly in the hospitality industry, Jay is dedicated to spending quality time with his family, who manages their land, cattle, and dogs. He also enjoys indulging in his hobbies, such as working out, fishing, hunting, playing video games (badly), and golf (even worse). Since 2000, Gecko Hospitality and its dedicated Franchise Partners and Recruiters throughout the United States and Canada have been pioneers in the hospitality recruiting industry. The value that Gecko Hospitality provides to its clientele is evident in the advanced networking and technology skills our professional recruiters possess in identifying qualified restaurant professionals.
Tulyp Hotel | 6PM Hospitality Partners, LLC.
Holland, Michigan
Employee Benefits Paid time off for all full-time and part-time team members 8 hours of paid volunteer paid for all team members Holiday pay Travel discounts for employees, friends, & family Restaurant discounts Referral Program Health, vision, and dental insurance available for all full-time team members Employee recognition perks and benefits Advancement opportunities Paid maternity/paternity leave or adoption leave for qualifying FMLA Position Summary: Responsible for the management of the back of house for Banquets and 1847 Lounge in a manner that ensures both food quality and sanitation of products and equipment, while staying within budget, maintaining food cost goals, and following 6PM Hospitality's Core Values, 6PM Hospitality Partners, LLC. and Hilton Standards, and local Health Department standards. Essential Functions: Report to work in uniform, presented neat and clean. Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel welcome and valued. Anticipate and meet the needs and expectations of our guests, then go one step further. Responsible for preparation of food items required for all banquet events (breakfasts, luncheons, dinners, and special parties), while following local health department standards, 6PM Hospitality's Core Values, and Hilton standards. Train Team Members on sanitation and safety, menu planning, and related production activities. Ensure the highest standards of sanitation, cleanliness, and safety are maintained throughout all kitchen areas at all times. Keep all kitchen areas clean and organized. Implement safety procedures according to OSHA and 6PM Hospitality standards. Oversee kitchen supervisors and kitchen staff to ensure that methods of cooking, garnishing, and portion sizes are as prescribed by recipes. Maintain security of the kitchen and its equipment and establish controls to minimize food and supply waste and theft. Operate food production equipment according to manufacturer's instructions. Handle and store leftover food items according to health department guidelines. Consult with Sales Managers about food production aspects of events. Ensure all group tastings are executed with events and sales team. Maintain open lines of communication between all departments within the hotel. Lead, manage, and hold Team Members accountable to the standards of employment and job performance set by the core values of 6PM Hospitality Partners, LLC. Discipline Team Members as needed, according to 6PM Hospitality Partners, LLC policies. Maintain a working knowledge of all food stations within each hotel food and beverage outlet Inspect shift ending clean up on a daily basis and hold team members accountable. Establish and maintain a regular cleaning and maintenance schedule for all kitchen areas and equipment. Manage and assist with food procurement, delivery, storage, and issuing of food items. Maintain four working shifts in the kitchen and one administrative day per week. Flex as needed based on business demand/needs. Ensure all Banquet and 1847 Lounge shifts are always covered, including weekends, holidays, call-ins, vacations, etc., making it fair for all Team Members and ensuring all job duties are covered. Utilize Margin Edge Restaurant Pro to maintain record of all recipes, conduct monthly inventories, pricing, cost controls, and issuing for food production. Assist the Food and Beverage Director with annual menu planning. Utilizing your primary food vendor and their executive chef for menu planning, development, and test kitchens. Attend seasonal menu meetings and help plan new menu items with utilizing your primary food vendor for support. Assist with interviewing, hiring, and evaluating performance of all BOH staff according to 6PM Hospitality guidelines. Submit future goals, operational improvements, and personal management to the Food and Beverage Director. Audit and approve bi-weekly payroll. Monitor BOH Team Member hours to ensure compliance with posted schedules. Maintain proper staffing levels for maximum productivity and highest standards of quality while controlling food and payroll costs. Follow all 6PM Hospitality Partners, LLC processes. Exhibit regular and recurrent attendance records. Assist other departments as needed. Other duties as requested by management. Operations Administrative:
Oct 03, 2023
Full time
Employee Benefits Paid time off for all full-time and part-time team members 8 hours of paid volunteer paid for all team members Holiday pay Travel discounts for employees, friends, & family Restaurant discounts Referral Program Health, vision, and dental insurance available for all full-time team members Employee recognition perks and benefits Advancement opportunities Paid maternity/paternity leave or adoption leave for qualifying FMLA Position Summary: Responsible for the management of the back of house for Banquets and 1847 Lounge in a manner that ensures both food quality and sanitation of products and equipment, while staying within budget, maintaining food cost goals, and following 6PM Hospitality's Core Values, 6PM Hospitality Partners, LLC. and Hilton Standards, and local Health Department standards. Essential Functions: Report to work in uniform, presented neat and clean. Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel welcome and valued. Anticipate and meet the needs and expectations of our guests, then go one step further. Responsible for preparation of food items required for all banquet events (breakfasts, luncheons, dinners, and special parties), while following local health department standards, 6PM Hospitality's Core Values, and Hilton standards. Train Team Members on sanitation and safety, menu planning, and related production activities. Ensure the highest standards of sanitation, cleanliness, and safety are maintained throughout all kitchen areas at all times. Keep all kitchen areas clean and organized. Implement safety procedures according to OSHA and 6PM Hospitality standards. Oversee kitchen supervisors and kitchen staff to ensure that methods of cooking, garnishing, and portion sizes are as prescribed by recipes. Maintain security of the kitchen and its equipment and establish controls to minimize food and supply waste and theft. Operate food production equipment according to manufacturer's instructions. Handle and store leftover food items according to health department guidelines. Consult with Sales Managers about food production aspects of events. Ensure all group tastings are executed with events and sales team. Maintain open lines of communication between all departments within the hotel. Lead, manage, and hold Team Members accountable to the standards of employment and job performance set by the core values of 6PM Hospitality Partners, LLC. Discipline Team Members as needed, according to 6PM Hospitality Partners, LLC policies. Maintain a working knowledge of all food stations within each hotel food and beverage outlet Inspect shift ending clean up on a daily basis and hold team members accountable. Establish and maintain a regular cleaning and maintenance schedule for all kitchen areas and equipment. Manage and assist with food procurement, delivery, storage, and issuing of food items. Maintain four working shifts in the kitchen and one administrative day per week. Flex as needed based on business demand/needs. Ensure all Banquet and 1847 Lounge shifts are always covered, including weekends, holidays, call-ins, vacations, etc., making it fair for all Team Members and ensuring all job duties are covered. Utilize Margin Edge Restaurant Pro to maintain record of all recipes, conduct monthly inventories, pricing, cost controls, and issuing for food production. Assist the Food and Beverage Director with annual menu planning. Utilizing your primary food vendor and their executive chef for menu planning, development, and test kitchens. Attend seasonal menu meetings and help plan new menu items with utilizing your primary food vendor for support. Assist with interviewing, hiring, and evaluating performance of all BOH staff according to 6PM Hospitality guidelines. Submit future goals, operational improvements, and personal management to the Food and Beverage Director. Audit and approve bi-weekly payroll. Monitor BOH Team Member hours to ensure compliance with posted schedules. Maintain proper staffing levels for maximum productivity and highest standards of quality while controlling food and payroll costs. Follow all 6PM Hospitality Partners, LLC processes. Exhibit regular and recurrent attendance records. Assist other departments as needed. Other duties as requested by management. Operations Administrative:
Newport Hospitality Group, Inc.
Williamsburg, Virginia
Hotel General Manager The General Manager is responsible for many different facets of the hotel. They must possess knowledge of interdepartmental relationships as well as management/supervisory knowledge, skills, and ability to handle/resolve guest complaints. This position also requires the ability to communicate positively with guests and co-workers and to professionally represent the property at all times. Familiarity with accounting, budgeting, forecasting and other financial skills are required. Knowledge of staffing to include recruiting, payroll processing and other Human Resources facets involved in the running of a hotel is also a requirement. We seek highly motivated leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to grow, please apply now. Benefits for Hotel General Manager: Insurance Paid time off 401K DailyPay: Access your pay when you need it! An added plus; If you like to travel, you will receive special team member hotel rates. Responsibilities for Hotel General Manager: Hotel Profitability: Ensures attainment of the budget for all departments Monitors compliance with staffing guidelines and budgeted payrolls by all departments Monitors compliance with annually established room rate plan and applies principles of yield management Establishes annual incentive programs for all department heads Conducts staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals Conducts audits on a quarterly basis of departmental procedures and results Monitors Daily Rooms Inventory Control and merchandising procedures Conducts quarterly rate surveys of competitive hotels/resorts and monitors program for competitive analysis and price-value assessment. Monitors and ensures compliance with amenity programs, company standards, and promotional materials Develops annual operating budget Monitors operating expense-tracking system for all departments Asset Management: Ensures the attainment of a superior hotel property - Develops annual Capital budget. - Ensures completion of all Capital items. - Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards. - Conducts Bi-weekly property inspections and approves action plans to include timetable to resolve problems. Accounting: Ensures that the property complies with NHG Accounting Policies and Procedures Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and organizational markets Evaluates all guest complaints and ensures corrective action is taken by department heads Monitors response letters/corrective action program on response cards Plays active role in community through affiliation with various community organizations to promote and maintain positive image for the property Assures compliance with established M.O.D. Program Sales and Marketing: Monitors sales initiatives and activities in compliance with the established marketing plan Assists Director of Sales in development of annual Marketing Plan Reviews marketing plan quarterly with Director of Sales to ensure effectiveness and makes adjustments accordingly Assists Director of Sales with marketing efforts Conducts "Rap Sessions" with Director of Sales monthly Ensures that the Director of Sales conducts "Rap Sessions" with all sales managers on a monthly basis Monitors monthly compliance with the Sales Action Plan included in the property's Marketing Plan Contacts P.I.C.s (Person-in-Charge of groups) in-house to promote good will and foster additional business, repeat bookings and referrals Participates in a minimum of one off site sales trip quarterly to maintain favorable working relationships among prospective and current clients Enhances the property's community image and stays abreast of competition, and new developments to maximize profitability Ensures that required sales reports are submitted in a timely manner Human Resources/Training and Development: Ensures associates are provided with necessary structure, motivation and training to satisfy their needs and achieve organizational goals Ensures that all hiring and termination practices adhere to A and A Hotels' policies and procedures, state and federal laws and protects the company's "at will" employer status Ensures adequate staffing levels are maintained, adhering to, labor to budget, percent to sales and approved staffing guidelines Ensures compliance of all department heads with goal-oriented position descriptions and reviews goals with each individual Ensures development and maintenance of position descriptions in each associate's personnel file (signed and dated by associate) Reviews with department heads any revisions/additions made to position descriptions Monitors departmental adherence to Performance Standards Conducts annual performance evaluations with all department heads Ensures all department heads conduct annual performance evaluations with their associates All performance evaluations will include a goal oriented action plan for the coming year Encourages promotion from within and associate development through goal setting and associate training Monitors compliance with the reservation-training program by attending monthly front office and reservation meetings to review and score shop call tapes and take action accordingly Reviews departmental incentive programs (i.e. Sales, Reservation Shop Call, Rooms Revenue, Housekeeping, Associate of the Month) to ensure effectiveness Coordinates with Corporate Director of Training and Development a minimum of five weeks of scheduled classes per year Monitors HR compliance with formal orientation program; All associates will complete an orientation, and all new hires will complete orientation within two weeks of hire date Ensures new associates receive formal training by using the step-by-step training guides Training guides will be signed, dated and placed in personnel file upon completion All new associates will complete training evaluations within 30 days of hire date The appropriate supervisor will correct training deficiencies Supervisors will complete Educational Institute's Supervisory Skill Builders course The Certified Hospitality Supervisor exam to receive the CHS designation is optional Ensures property is in compliance with all Federal and State laws with regard to all personnel practices Personal Development: Ensures continual efforts are made to increase management abilities and knowledge Attends annually a minimum of one advanced management-training seminar Attends corporate management sponsored events General: Operates in compliance with Policies and Procedures Manual unless preempted by property or franchise level policies Perform all other duties as assigned by management. Educational/Vocational Preparation for Hotel General Manager: Bachelor's degree in Hospitality/Restaurant Management and/or comparable experience gained through 5+ years previous Hospitality Management on-the-job training. Previous supervisory experience is required. Qualifications: Certification in Hotel Administration highly desired Three years of progressively responsible hospitality experience Outstanding leadership qualities Seasoned management/supervisory skills P&L/financial management experience Strong computer and Internet skills Organized and detail oriented Neat, clean, and professional appearance Safety and customer service oriented Professionalism beyond reproach Outstanding moral, ethical character Fluent English-speaking and writing skills This position involves a high degree of social skills and ability to perform work under pressure. Good oral and written communication skills Ability to maintain a pleasant, positive and helpful demeanor Flexibility to work days, evenings, weekends, and/or holidays Neat, clean, and professional appearance PI1-8b23542c622f
Oct 03, 2023
Full time
Hotel General Manager The General Manager is responsible for many different facets of the hotel. They must possess knowledge of interdepartmental relationships as well as management/supervisory knowledge, skills, and ability to handle/resolve guest complaints. This position also requires the ability to communicate positively with guests and co-workers and to professionally represent the property at all times. Familiarity with accounting, budgeting, forecasting and other financial skills are required. Knowledge of staffing to include recruiting, payroll processing and other Human Resources facets involved in the running of a hotel is also a requirement. We seek highly motivated leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to grow, please apply now. Benefits for Hotel General Manager: Insurance Paid time off 401K DailyPay: Access your pay when you need it! An added plus; If you like to travel, you will receive special team member hotel rates. Responsibilities for Hotel General Manager: Hotel Profitability: Ensures attainment of the budget for all departments Monitors compliance with staffing guidelines and budgeted payrolls by all departments Monitors compliance with annually established room rate plan and applies principles of yield management Establishes annual incentive programs for all department heads Conducts staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals Conducts audits on a quarterly basis of departmental procedures and results Monitors Daily Rooms Inventory Control and merchandising procedures Conducts quarterly rate surveys of competitive hotels/resorts and monitors program for competitive analysis and price-value assessment. Monitors and ensures compliance with amenity programs, company standards, and promotional materials Develops annual operating budget Monitors operating expense-tracking system for all departments Asset Management: Ensures the attainment of a superior hotel property - Develops annual Capital budget. - Ensures completion of all Capital items. - Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards. - Conducts Bi-weekly property inspections and approves action plans to include timetable to resolve problems. Accounting: Ensures that the property complies with NHG Accounting Policies and Procedures Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and organizational markets Evaluates all guest complaints and ensures corrective action is taken by department heads Monitors response letters/corrective action program on response cards Plays active role in community through affiliation with various community organizations to promote and maintain positive image for the property Assures compliance with established M.O.D. Program Sales and Marketing: Monitors sales initiatives and activities in compliance with the established marketing plan Assists Director of Sales in development of annual Marketing Plan Reviews marketing plan quarterly with Director of Sales to ensure effectiveness and makes adjustments accordingly Assists Director of Sales with marketing efforts Conducts "Rap Sessions" with Director of Sales monthly Ensures that the Director of Sales conducts "Rap Sessions" with all sales managers on a monthly basis Monitors monthly compliance with the Sales Action Plan included in the property's Marketing Plan Contacts P.I.C.s (Person-in-Charge of groups) in-house to promote good will and foster additional business, repeat bookings and referrals Participates in a minimum of one off site sales trip quarterly to maintain favorable working relationships among prospective and current clients Enhances the property's community image and stays abreast of competition, and new developments to maximize profitability Ensures that required sales reports are submitted in a timely manner Human Resources/Training and Development: Ensures associates are provided with necessary structure, motivation and training to satisfy their needs and achieve organizational goals Ensures that all hiring and termination practices adhere to A and A Hotels' policies and procedures, state and federal laws and protects the company's "at will" employer status Ensures adequate staffing levels are maintained, adhering to, labor to budget, percent to sales and approved staffing guidelines Ensures compliance of all department heads with goal-oriented position descriptions and reviews goals with each individual Ensures development and maintenance of position descriptions in each associate's personnel file (signed and dated by associate) Reviews with department heads any revisions/additions made to position descriptions Monitors departmental adherence to Performance Standards Conducts annual performance evaluations with all department heads Ensures all department heads conduct annual performance evaluations with their associates All performance evaluations will include a goal oriented action plan for the coming year Encourages promotion from within and associate development through goal setting and associate training Monitors compliance with the reservation-training program by attending monthly front office and reservation meetings to review and score shop call tapes and take action accordingly Reviews departmental incentive programs (i.e. Sales, Reservation Shop Call, Rooms Revenue, Housekeeping, Associate of the Month) to ensure effectiveness Coordinates with Corporate Director of Training and Development a minimum of five weeks of scheduled classes per year Monitors HR compliance with formal orientation program; All associates will complete an orientation, and all new hires will complete orientation within two weeks of hire date Ensures new associates receive formal training by using the step-by-step training guides Training guides will be signed, dated and placed in personnel file upon completion All new associates will complete training evaluations within 30 days of hire date The appropriate supervisor will correct training deficiencies Supervisors will complete Educational Institute's Supervisory Skill Builders course The Certified Hospitality Supervisor exam to receive the CHS designation is optional Ensures property is in compliance with all Federal and State laws with regard to all personnel practices Personal Development: Ensures continual efforts are made to increase management abilities and knowledge Attends annually a minimum of one advanced management-training seminar Attends corporate management sponsored events General: Operates in compliance with Policies and Procedures Manual unless preempted by property or franchise level policies Perform all other duties as assigned by management. Educational/Vocational Preparation for Hotel General Manager: Bachelor's degree in Hospitality/Restaurant Management and/or comparable experience gained through 5+ years previous Hospitality Management on-the-job training. Previous supervisory experience is required. Qualifications: Certification in Hotel Administration highly desired Three years of progressively responsible hospitality experience Outstanding leadership qualities Seasoned management/supervisory skills P&L/financial management experience Strong computer and Internet skills Organized and detail oriented Neat, clean, and professional appearance Safety and customer service oriented Professionalism beyond reproach Outstanding moral, ethical character Fluent English-speaking and writing skills This position involves a high degree of social skills and ability to perform work under pressure. Good oral and written communication skills Ability to maintain a pleasant, positive and helpful demeanor Flexibility to work days, evenings, weekends, and/or holidays Neat, clean, and professional appearance PI1-8b23542c622f
UNC Charlotte Marriott Hotel and Conference Center
Charlotte, North Carolina
Why us? Sage Hospitality Group is set to hire a Hotel General Manager for the new UNC Charlotte Marriott Hotel & Conference Center . Located near the UNCC main campus, University Research and Innovation business parks and downtown Charlotte's business, shopping, and entertainment districts. Enjoy casual dining at Golden Owl Tavern, featuring regional tastes of the Carolinas, or sip a cold beverage in the lobby bar, serving crafted cocktails. The UNC Charlotte Marriott Hotel & Conference uniquely features more than 20,000 square feet of indoor convention center space plus outdoor event venues. This is an incredible opportunity! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures. Responsibilities Executive Committee Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions. Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property. Operating Budget Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices. Departmental Objectives Set written priorities and key objectives for each department head quarterly including action plan and completion date. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives. Forecasting Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads. P & L Statement Critique Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business. Review and approve all expenses in "other expense" categories in all departments. Regularly review all major expenses to assure that monies are wisely expended. Staff Relations Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Be visible and available to all hourly personnel in accordance with the Company's open door policy. Attend monthly department employee meetings whenever possible. Staff Evaluation Conduct performance appraisal and personal development plans for management staff. Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures. Staff Hiring Assure level of experience, knowledge and ability to meet job requirements of all hotel management. Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets. Wage and Salary Administration Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals. Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices. Pricing Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas. Assure recommendation and implementation of price increases on a timely basis. Inspection Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments. Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions. Property Maintenance Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program. Marketing Plan Development of annual sales and marketing plan. Monitor implementation of marketing plan action steps. Sales Management Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department. Regularly review individual productivity taking corrective action and guiding as needed. Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone. Food and Beverage Promotion Monitor the success of F&B promotion programs. Take corrective actions as required. Monitor sales levels in order to take steps to reverse negative sales trends. Credit Maintain credit policies at Front Office, Sales and Catering. Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs. Front Office Management Regular review of Front Office results in order to maximize room revenue. Identify problem areas and initiate solutions. Community Relations Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs. Policies and Procedures Assure that all Company policies and procedures are fully implemented throughout the hotel
Sep 30, 2023
Full time
Why us? Sage Hospitality Group is set to hire a Hotel General Manager for the new UNC Charlotte Marriott Hotel & Conference Center . Located near the UNCC main campus, University Research and Innovation business parks and downtown Charlotte's business, shopping, and entertainment districts. Enjoy casual dining at Golden Owl Tavern, featuring regional tastes of the Carolinas, or sip a cold beverage in the lobby bar, serving crafted cocktails. The UNC Charlotte Marriott Hotel & Conference uniquely features more than 20,000 square feet of indoor convention center space plus outdoor event venues. This is an incredible opportunity! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures. Responsibilities Executive Committee Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions. Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property. Operating Budget Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices. Departmental Objectives Set written priorities and key objectives for each department head quarterly including action plan and completion date. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives. Forecasting Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads. P & L Statement Critique Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business. Review and approve all expenses in "other expense" categories in all departments. Regularly review all major expenses to assure that monies are wisely expended. Staff Relations Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Be visible and available to all hourly personnel in accordance with the Company's open door policy. Attend monthly department employee meetings whenever possible. Staff Evaluation Conduct performance appraisal and personal development plans for management staff. Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures. Staff Hiring Assure level of experience, knowledge and ability to meet job requirements of all hotel management. Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets. Wage and Salary Administration Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals. Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices. Pricing Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas. Assure recommendation and implementation of price increases on a timely basis. Inspection Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments. Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions. Property Maintenance Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program. Marketing Plan Development of annual sales and marketing plan. Monitor implementation of marketing plan action steps. Sales Management Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department. Regularly review individual productivity taking corrective action and guiding as needed. Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone. Food and Beverage Promotion Monitor the success of F&B promotion programs. Take corrective actions as required. Monitor sales levels in order to take steps to reverse negative sales trends. Credit Maintain credit policies at Front Office, Sales and Catering. Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs. Front Office Management Regular review of Front Office results in order to maximize room revenue. Identify problem areas and initiate solutions. Community Relations Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs. Policies and Procedures Assure that all Company policies and procedures are fully implemented throughout the hotel
Job DescriptionSchulte Hospitality Group is seeking a dynamic, service-oriented Beverage Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:Work Today, Get Paid today, with Daily Pay!Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!Multiple Health Insurance and Life Insurance options401k Plan + Company MatchPaid Time OffHoliday PayPet InsuranceEmployee Assistance ProgramSchulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.JOB DUTIES AND RESPONSIBILITIES Manages, trains, monitors and coaches bar staff Directs and assigns bar employees as needed to ensure all aspects of service meet operational standards Performs bar opening and/or closing duties Prepares employee work schedules; monitors and makes appropriate adjustments to staffing levels Monitors and maintains restaurant inventory levels. Places orders for supplies within cost control procedures Completes and maintains bar employee records / payroll Reinforces a customer service mentality and ensures all employees are focused on serving the guest at all times Immediately and respectfully resolves guest requests Interview and hire bar crew to achieve proper staffing levels Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends Develop and implement a marketing plan Ensure compliance with all Graduate Hotels policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations Perform various other duties as assigned to meet business objectivesEDUCATION AND EXPERIENCE Minimum of High School education, post-high school education preferred with studies in business, restaurant management or related fields Minimum of two (2) years of restaurant /bar management experience, experience running shifts without supervision Certification in bartending preferred Alcohol awareness certification preferredKNOWLEDGE, SKILLS AND ABILITIES Exceptional financial acumen and analytical skills Proficient computer skills including, but not limited to Microsoft Office programs, particularly Outlook and Excel; ProfitSword a plus Experience with financial applications Ability to work in a fast-paced, dynamic environment supporting a 24/7 business Ability to work effectively and efficiently in a team environment Excellent verbal and written communication skills Strong organizational skills Ability to work with internal and external customers Must be able to define problems, collect data, establish facts, and draw valid conclusions Strong commitment to task with a high sense of urgency Ability to maintain compliance with all local, state and federal laws and regulations Maintain confidentiality of guest information and pertinent hotel data The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
Sep 29, 2023
Full time
Job DescriptionSchulte Hospitality Group is seeking a dynamic, service-oriented Beverage Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:Work Today, Get Paid today, with Daily Pay!Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!Multiple Health Insurance and Life Insurance options401k Plan + Company MatchPaid Time OffHoliday PayPet InsuranceEmployee Assistance ProgramSchulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.JOB DUTIES AND RESPONSIBILITIES Manages, trains, monitors and coaches bar staff Directs and assigns bar employees as needed to ensure all aspects of service meet operational standards Performs bar opening and/or closing duties Prepares employee work schedules; monitors and makes appropriate adjustments to staffing levels Monitors and maintains restaurant inventory levels. Places orders for supplies within cost control procedures Completes and maintains bar employee records / payroll Reinforces a customer service mentality and ensures all employees are focused on serving the guest at all times Immediately and respectfully resolves guest requests Interview and hire bar crew to achieve proper staffing levels Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends Develop and implement a marketing plan Ensure compliance with all Graduate Hotels policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations Perform various other duties as assigned to meet business objectivesEDUCATION AND EXPERIENCE Minimum of High School education, post-high school education preferred with studies in business, restaurant management or related fields Minimum of two (2) years of restaurant /bar management experience, experience running shifts without supervision Certification in bartending preferred Alcohol awareness certification preferredKNOWLEDGE, SKILLS AND ABILITIES Exceptional financial acumen and analytical skills Proficient computer skills including, but not limited to Microsoft Office programs, particularly Outlook and Excel; ProfitSword a plus Experience with financial applications Ability to work in a fast-paced, dynamic environment supporting a 24/7 business Ability to work effectively and efficiently in a team environment Excellent verbal and written communication skills Strong organizational skills Ability to work with internal and external customers Must be able to define problems, collect data, establish facts, and draw valid conclusions Strong commitment to task with a high sense of urgency Ability to maintain compliance with all local, state and federal laws and regulations Maintain confidentiality of guest information and pertinent hotel data The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
Why us? Sage Hospitality Group is set to hire a Hotel General Manager at the Hotel Van Zandt. Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine's, host pool parties, or check out one of the many pop-up events. Join us here to make a difference! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures. Responsibilities Executive Committee - Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions. - Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property. Operating Budget - Development of annual operating budget which will serve as an operating plan and define required levels of achievement. - Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices. Departmental Objectives - Set written priorities and key objectives for each department head quarterly including action plan and completion date. - Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives. Forecasting - Monthly forecasting of operating staff and cost expenditures. - Business planning in line with forecasted sales and costs including guidance to department heads. P & L Statement Critique - Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business. - Review and approve all expenses in "other expense" categories in all departments. - Regularly review all major expenses to assure that monies are wisely expended. Staff Relations - Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. - Communicate, counsel and assist in staff development. - Be visible and available to all hourly personnel in accordance with the Company's open door policy. - Attend monthly department employee meetings whenever possible. Staff Evaluation - Conduct performance appraisal and personal development plans for management staff. - Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures. Staff Hiring - Assure level of experience, knowledge and ability to meet job requirements of all hotel management. - Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets. Wage and Salary Administration - Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals. Pricing - Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas. - Assure recommendation and implementation of price increases on a timely basis. Inspection - Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments. - Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. - Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions. Property Maintenance - Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program. Marketing Plan - Development of annual sales and marketing plan. - Monitor implementation of marketing plan action steps. Sales Management - Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department. - Regularly review individual productivity taking corrective action and guiding as needed. - Evaluate market mix and take action in order to best position the hotel for increased business. - Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone. - Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices. Food and Beverage Promotion - Monitor the success of F&B promotion programs. Take corrective actions as required. - Monitor sales levels in order to take steps to reverse negative sales trends. Credit - Maintain credit policies at Front Office, Sales and Catering. - Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs. Front Office Management - Regular review of Front Office results in order to maximize room revenue. - Identify problem areas and initiate solutions. Community Relations - Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs. Policies and Procedures - Assure that all Company policies and procedures are fully implemented throughout the hotel. OTHER RESPONSIBILITIES - All other duties as assigned, requested or deemed necessary by management
Sep 15, 2023
Full time
Why us? Sage Hospitality Group is set to hire a Hotel General Manager at the Hotel Van Zandt. Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine's, host pool parties, or check out one of the many pop-up events. Join us here to make a difference! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures. Responsibilities Executive Committee - Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions. - Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property. Operating Budget - Development of annual operating budget which will serve as an operating plan and define required levels of achievement. - Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices. Departmental Objectives - Set written priorities and key objectives for each department head quarterly including action plan and completion date. - Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives. Forecasting - Monthly forecasting of operating staff and cost expenditures. - Business planning in line with forecasted sales and costs including guidance to department heads. P & L Statement Critique - Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business. - Review and approve all expenses in "other expense" categories in all departments. - Regularly review all major expenses to assure that monies are wisely expended. Staff Relations - Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. - Communicate, counsel and assist in staff development. - Be visible and available to all hourly personnel in accordance with the Company's open door policy. - Attend monthly department employee meetings whenever possible. Staff Evaluation - Conduct performance appraisal and personal development plans for management staff. - Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures. Staff Hiring - Assure level of experience, knowledge and ability to meet job requirements of all hotel management. - Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets. Wage and Salary Administration - Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals. Pricing - Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas. - Assure recommendation and implementation of price increases on a timely basis. Inspection - Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments. - Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. - Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions. Property Maintenance - Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program. Marketing Plan - Development of annual sales and marketing plan. - Monitor implementation of marketing plan action steps. Sales Management - Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department. - Regularly review individual productivity taking corrective action and guiding as needed. - Evaluate market mix and take action in order to best position the hotel for increased business. - Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone. - Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices. Food and Beverage Promotion - Monitor the success of F&B promotion programs. Take corrective actions as required. - Monitor sales levels in order to take steps to reverse negative sales trends. Credit - Maintain credit policies at Front Office, Sales and Catering. - Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs. Front Office Management - Regular review of Front Office results in order to maximize room revenue. - Identify problem areas and initiate solutions. Community Relations - Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs. Policies and Procedures - Assure that all Company policies and procedures are fully implemented throughout the hotel. OTHER RESPONSIBILITIES - All other duties as assigned, requested or deemed necessary by management
Hotel Clio, a Luxury Collection Hotel
Denver, Colorado
Why us? Discover the best of Denver at Hotel Clio, Cherry Creek's Muse. Providing a connected, inspiring, and lush environment that allows guests to experience enriched hospitality through refined luxury. Join our award winning team and discover your place, in the heart of it all. Why Us? At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here. Job Overview To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence Responsibilities -Handle multiple property reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice. -Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc. -Ensure accurate billing set-up for prompt and accurate processing. -Identify, block and process staff and VIP and comp room reservations with each group. -Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels. -Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager. -Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction. -Audit all assigned group blocks, room rates and concessions against PMS per contract once group has turned definite. -Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block. Update as necessary as group rooms pick-up and/or cut-off date has been reached. Seek approval for additional rooms beyond contracted block as needed. -Create StarGroups websites and links as necessary. Communicate details with Convention Services and meeting contact. -Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call in groups. -Review rooming lists for accuracy of information, format and billing requirements. Identify, process and block rooms for staff and VIP lists as necessary -Block special request reservations and suites required. Facilitate special requests using StarGuest as well as direct property communication. -Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary. -Facilitate coordination between housing bureaus/meeting planners and hotel to ensure efficient usage of Reservation Connection and/or Reservation Cross Check tools as necessary. -Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments. -Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary. -Prepare all necessary reports and for each hotel's Group Pick Up meeting - be prepared to discuss pickup and trending of groups during meeting. -Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.
Sep 14, 2023
Full time
Why us? Discover the best of Denver at Hotel Clio, Cherry Creek's Muse. Providing a connected, inspiring, and lush environment that allows guests to experience enriched hospitality through refined luxury. Join our award winning team and discover your place, in the heart of it all. Why Us? At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here. Job Overview To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence Responsibilities -Handle multiple property reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice. -Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc. -Ensure accurate billing set-up for prompt and accurate processing. -Identify, block and process staff and VIP and comp room reservations with each group. -Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels. -Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager. -Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction. -Audit all assigned group blocks, room rates and concessions against PMS per contract once group has turned definite. -Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block. Update as necessary as group rooms pick-up and/or cut-off date has been reached. Seek approval for additional rooms beyond contracted block as needed. -Create StarGroups websites and links as necessary. Communicate details with Convention Services and meeting contact. -Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call in groups. -Review rooming lists for accuracy of information, format and billing requirements. Identify, process and block rooms for staff and VIP lists as necessary -Block special request reservations and suites required. Facilitate special requests using StarGuest as well as direct property communication. -Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary. -Facilitate coordination between housing bureaus/meeting planners and hotel to ensure efficient usage of Reservation Connection and/or Reservation Cross Check tools as necessary. -Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments. -Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary. -Prepare all necessary reports and for each hotel's Group Pick Up meeting - be prepared to discuss pickup and trending of groups during meeting. -Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.
Job Type Full-timeDescriptionIndus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin' Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.OverviewA Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping build profitable topline sales of a single restaurant. They are responsible for the overall operation of the restaurant according to brand standards, Indus policies and procedures and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team membersLead team meetingsDeliver training to restaurant team membersEnsure Brand standards, recipes and systems are executedCreate and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementCommunicates restaurant priorities, goals, and results to restaurant team membersExecute new product rollouts including training, marketing and samplingMaintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable lawsControl costs to help maximize profitabilityCompletion of inventory on a periodic basis as determined by Indus policyCompletion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standardsCompletion of supplier and other vendor ordersConduct self-assessments and corresponding action plansEnsure restaurant budget is met as determined by operations above-unit leadershipManages cash over/short in restaurant and ensures team members are following Indus' cash management policiesHandle cash deposits and go to the bank daily during bank hoursEngages with Brands Field Operations team as appropriateManagement Responsibilities Include:Recruit, hire, onboard and develop restaurant team membersPlan, monitor, appraise and review employee performanceCoach restaurant team members to drive sales, improve profitability and guest satisfaction RequirementsEducation/Experience:Basic computer skillsBasic math and financial managementPrevious leadership experience in retail, restaurant, or hospitalityKey CompetenciesStrong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOntime, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a teamGuest focusedTime ManagementProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetLifting packages (if applicable)Wearing a headset (When applicable) Salary Description 50,000-55,000
Oct 03, 2023
Full time
Job Type Full-timeDescriptionIndus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin' Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.OverviewA Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping build profitable topline sales of a single restaurant. They are responsible for the overall operation of the restaurant according to brand standards, Indus policies and procedures and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team membersLead team meetingsDeliver training to restaurant team membersEnsure Brand standards, recipes and systems are executedCreate and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementCommunicates restaurant priorities, goals, and results to restaurant team membersExecute new product rollouts including training, marketing and samplingMaintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable lawsControl costs to help maximize profitabilityCompletion of inventory on a periodic basis as determined by Indus policyCompletion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standardsCompletion of supplier and other vendor ordersConduct self-assessments and corresponding action plansEnsure restaurant budget is met as determined by operations above-unit leadershipManages cash over/short in restaurant and ensures team members are following Indus' cash management policiesHandle cash deposits and go to the bank daily during bank hoursEngages with Brands Field Operations team as appropriateManagement Responsibilities Include:Recruit, hire, onboard and develop restaurant team membersPlan, monitor, appraise and review employee performanceCoach restaurant team members to drive sales, improve profitability and guest satisfaction RequirementsEducation/Experience:Basic computer skillsBasic math and financial managementPrevious leadership experience in retail, restaurant, or hospitalityKey CompetenciesStrong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOntime, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a teamGuest focusedTime ManagementProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetLifting packages (if applicable)Wearing a headset (When applicable) Salary Description 50,000-55,000
BAR + LOUNGE GENERAL MANAGER Reports to the Director of Food + Beverage: position is exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities. While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. THE ROLE The Bar + Lounge General Manager reports directly to the Director of Food + Beverage. All leaders of Aparium are required to get their hands dirty unearth existing opportunities and personally ensure that systems, processes, culture and the guest experience are always improving. Having the ability to be a soldier is as critical as being a general. The Bar + Lounge General Manager will be involved with the planning, execution and growth of the Hewing Bar + Lounge's food and beverage program. They will lead the team by example, spending the majority of your time engaged in service; supporting and coaching associates, actively participating in service at the door and table and establishing personal connections with guests. We encourage our leaders to inspire, encourage and challenge each other to be their absolute best; you will partner with the Culinary team on delivering on our unique brand of translocal hospitality. WHO YOU ARE Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operations professional is responsible for. You realize not all remedies can be outlined in a training manual or found in a recipe book. You are the consummate host teeming with ideas on how to enhance the Hewing Bar + Lounge experience. You are energized by the frenetic pace of a bustling indoor and outdoor serving space overlooking the city and gain deep satisfaction from conducting a well-run shift. It is your nature to jump-in when the going gets tough to help support your team in delivering exceptional service. You have developed relationships with guests and service industry colleagues alike, as they often contact you for what is happening in town so they can get a front row seat. You are known for making them and their friends feel special and valued. You understand that what we do consists of a lot of moving parts. You have a clear understanding of how a successful operation should be run and how that connects to staffing, scheduling, training, ordering, side work, shift logs, preshifts and all the other systems and tools your team employs. WHAT YOU WILL DO Drive holistic Bar + Lounge performance by developing and executing an operating plan that delivers on the Bar + Lounge's unique food and beverage concept which includes attaining a high level of service, a robust cocktail menu and unique bites Develop trusting and transparent relationships with the Director of Food+ Beverage, Executive Chef and associates of the Food + Beverage department by being collaborative, humble and open-minded - no ego is allowed Model behaviors of servant leadership and hands-on assistance, providing your team with all that you know about food, wine and service through mentoring, coaching and training to develop the team's technical and soft skills Demonstrate a thorough understanding of food and beverage items offered, including ingredients, methods of preparation and proper service; communicating advanced knowledge of cocktails and spirits utilized for the restaurant concept and leading the curation of the Hewing Bar + Lounge's cocktail list, educating the team to ensure they can speak to the restaurant's beverage program Practice continual improvement practices by identifying root causes of service issues, taking action to correct them by collaborating with your team to also improve the operation through creating efficiencies, bettering communication and improving the guest experience Act as the front of house ambassador for the Hewing Bar + Lounge by actively engaging in all aspects of service to ensure the experiences exceed guest expectations, seating is maximized, ensuring the Rooftop maintains the top ranking of places to be in the city Collaborate with the Director of Food + Beverage and establish goals based on P+L performance, setting KPI's and evaluating menu item performance with the Executive Chef to identify improvements or change Demonstrate advanced knowledge of food and beverage financial acumen by leading inventory for the restaurant; evaluating budget and cost controls, monitoring and controlling labor and other expenses Collaborate with the Director of Lifestyle and Director of Sales to create, plan and execute special events such as private buyouts and makers' releases to provide experiences that demonstrate the hotel's translocal hospitality operating principles Facilitate daily pre-shift meetings that are well organized, well thought out and are conducted with service staff for each shift; verifying daily opening and closing procedures are completed properly Observe daily conditions of all physical facilities and equipment; communicating any recommendations for corrections and improvements to the Director of Food + Beverage or Director of Facilities Demonstrate advanced knowledge of the POS by having the ability to input, print, close, comp, void, transfer, report, code and route as needed, ensuring staff is thoroughly trained on using the POS efficiently Act as guardian of health and safety for the restaurant to ensure compliance with local health and safety codes, hotel's safety and security policies and adherence to state and local liquor laws Assist with other duties as assigned by the Director of Food + Beverage HOW YOU WILL LEAD Engage others in general conversation to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and stakeholders Approach fact finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation Value the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knowing how to use discretion when appropriate; knows how to keep a secret by understanding the difference between transparency and confidentiality Be highly analytical in thought and recommendations; although never acting like the smartest person in the room; and continually seeking out the facts, being able to express a point of view without it being driven by ego Demonstrate business acumen and practice sound financial decisions by ensuring the actions and plans put into place support the achievement of operational goals and budgets POSITION REQUIREMENTS Minimum of (5) five years of hospitality management, specifically in restaurants and/or bars Minimum of (2) two years serving as a Restaurant General Manager or Bar/Lounge General Manager Strong background in service training Bachelor's degree in related field of Hospitality Management or equivalent work experience Strong background in spirits, cocktail creation and wine knowledge Ability to work varied shifts that will include, evenings, weekends and holidays Ability to obtain and or maintain TIPS certification Adaptable interpersonal skills to communication and address all employee levels of the hotel Professional proficiency of the English language in reading, writing and verbal communication As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
Oct 03, 2023
Full time
BAR + LOUNGE GENERAL MANAGER Reports to the Director of Food + Beverage: position is exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities. While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. THE ROLE The Bar + Lounge General Manager reports directly to the Director of Food + Beverage. All leaders of Aparium are required to get their hands dirty unearth existing opportunities and personally ensure that systems, processes, culture and the guest experience are always improving. Having the ability to be a soldier is as critical as being a general. The Bar + Lounge General Manager will be involved with the planning, execution and growth of the Hewing Bar + Lounge's food and beverage program. They will lead the team by example, spending the majority of your time engaged in service; supporting and coaching associates, actively participating in service at the door and table and establishing personal connections with guests. We encourage our leaders to inspire, encourage and challenge each other to be their absolute best; you will partner with the Culinary team on delivering on our unique brand of translocal hospitality. WHO YOU ARE Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operations professional is responsible for. You realize not all remedies can be outlined in a training manual or found in a recipe book. You are the consummate host teeming with ideas on how to enhance the Hewing Bar + Lounge experience. You are energized by the frenetic pace of a bustling indoor and outdoor serving space overlooking the city and gain deep satisfaction from conducting a well-run shift. It is your nature to jump-in when the going gets tough to help support your team in delivering exceptional service. You have developed relationships with guests and service industry colleagues alike, as they often contact you for what is happening in town so they can get a front row seat. You are known for making them and their friends feel special and valued. You understand that what we do consists of a lot of moving parts. You have a clear understanding of how a successful operation should be run and how that connects to staffing, scheduling, training, ordering, side work, shift logs, preshifts and all the other systems and tools your team employs. WHAT YOU WILL DO Drive holistic Bar + Lounge performance by developing and executing an operating plan that delivers on the Bar + Lounge's unique food and beverage concept which includes attaining a high level of service, a robust cocktail menu and unique bites Develop trusting and transparent relationships with the Director of Food+ Beverage, Executive Chef and associates of the Food + Beverage department by being collaborative, humble and open-minded - no ego is allowed Model behaviors of servant leadership and hands-on assistance, providing your team with all that you know about food, wine and service through mentoring, coaching and training to develop the team's technical and soft skills Demonstrate a thorough understanding of food and beverage items offered, including ingredients, methods of preparation and proper service; communicating advanced knowledge of cocktails and spirits utilized for the restaurant concept and leading the curation of the Hewing Bar + Lounge's cocktail list, educating the team to ensure they can speak to the restaurant's beverage program Practice continual improvement practices by identifying root causes of service issues, taking action to correct them by collaborating with your team to also improve the operation through creating efficiencies, bettering communication and improving the guest experience Act as the front of house ambassador for the Hewing Bar + Lounge by actively engaging in all aspects of service to ensure the experiences exceed guest expectations, seating is maximized, ensuring the Rooftop maintains the top ranking of places to be in the city Collaborate with the Director of Food + Beverage and establish goals based on P+L performance, setting KPI's and evaluating menu item performance with the Executive Chef to identify improvements or change Demonstrate advanced knowledge of food and beverage financial acumen by leading inventory for the restaurant; evaluating budget and cost controls, monitoring and controlling labor and other expenses Collaborate with the Director of Lifestyle and Director of Sales to create, plan and execute special events such as private buyouts and makers' releases to provide experiences that demonstrate the hotel's translocal hospitality operating principles Facilitate daily pre-shift meetings that are well organized, well thought out and are conducted with service staff for each shift; verifying daily opening and closing procedures are completed properly Observe daily conditions of all physical facilities and equipment; communicating any recommendations for corrections and improvements to the Director of Food + Beverage or Director of Facilities Demonstrate advanced knowledge of the POS by having the ability to input, print, close, comp, void, transfer, report, code and route as needed, ensuring staff is thoroughly trained on using the POS efficiently Act as guardian of health and safety for the restaurant to ensure compliance with local health and safety codes, hotel's safety and security policies and adherence to state and local liquor laws Assist with other duties as assigned by the Director of Food + Beverage HOW YOU WILL LEAD Engage others in general conversation to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and stakeholders Approach fact finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation Value the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knowing how to use discretion when appropriate; knows how to keep a secret by understanding the difference between transparency and confidentiality Be highly analytical in thought and recommendations; although never acting like the smartest person in the room; and continually seeking out the facts, being able to express a point of view without it being driven by ego Demonstrate business acumen and practice sound financial decisions by ensuring the actions and plans put into place support the achievement of operational goals and budgets POSITION REQUIREMENTS Minimum of (5) five years of hospitality management, specifically in restaurants and/or bars Minimum of (2) two years serving as a Restaurant General Manager or Bar/Lounge General Manager Strong background in service training Bachelor's degree in related field of Hospitality Management or equivalent work experience Strong background in spirits, cocktail creation and wine knowledge Ability to work varied shifts that will include, evenings, weekends and holidays Ability to obtain and or maintain TIPS certification Adaptable interpersonal skills to communication and address all employee levels of the hotel Professional proficiency of the English language in reading, writing and verbal communication As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
Courtyard Montgomeryville
North Wales, Pennsylvania
Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location Courtyard Montgomeryville 544 Dekalb PikeNorth Wales, PA 19454 Overview The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
Oct 03, 2023
Full time
Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location Courtyard Montgomeryville 544 Dekalb PikeNorth Wales, PA 19454 Overview The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
About Us The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property's rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and opportunities for both business and pleasure too numerous to count. We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. If this sounds like you, submit your application today and be contacted by a member of our team to discuss your interest! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests. Responsibilities Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service. Tour and visually inspect property on a daily basis. Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel. Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee. Aid Human Resources with associate issues following HEI Hotel and Resorts' policies. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Develop and delegate improvement plans for operation and review performance of management team. Participate in community affairs and maintain positive public image for the property and HEI Hotels and Resorts. Meet with potential and current clients to promote hotel. Active involvement in the Sales and Revenue Management function including but not limited to: following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement Tool. Guide other members of the Executive Committee, Management and staff to make sound business decisions is a critical portion of the responsibilities. Create and execute the financial objectives of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Bachelor's degree preferred. Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Oct 03, 2023
Full time
About Us The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property's rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and opportunities for both business and pleasure too numerous to count. We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. If this sounds like you, submit your application today and be contacted by a member of our team to discuss your interest! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests. Responsibilities Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service. Tour and visually inspect property on a daily basis. Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel. Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee. Aid Human Resources with associate issues following HEI Hotel and Resorts' policies. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Develop and delegate improvement plans for operation and review performance of management team. Participate in community affairs and maintain positive public image for the property and HEI Hotels and Resorts. Meet with potential and current clients to promote hotel. Active involvement in the Sales and Revenue Management function including but not limited to: following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement Tool. Guide other members of the Executive Committee, Management and staff to make sound business decisions is a critical portion of the responsibilities. Create and execute the financial objectives of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Bachelor's degree preferred. Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
General ManagerThe General Manager is responsible for managing the daily operations of the restaurant, including the selection, development and performance management of employees. In addition, he/she oversees the inventory and ordering of food and supplies, optimization of profits and ensures that guests are satisfied with their dining experience. The General Manager controls all areas of the restaurant and makes final decisions on matters of importance. The General Manager reports to the Regional Director. Responsibilities:Commit to passionately, intensely, uncompromisingly humble hospitality and high-quality guest experienceOversee and manage all areas of the restaurant and make final decisions on matters of importance to the guest experienceManage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanlinessMaintain an accurate and up-to-date plan of restaurant staffing needsPrepare schedules and ensure that the restaurant is staffed for all shiftsAble to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problemsAdhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costsMaintain the restaurant image, including restaurant cleanliness, proper uniforms, appearance and atmospheric standardsKeeps Regional Director promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessaryEnsure a safe working and guest environment to reduce the risk of injury and accidentsMaintains a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climateComplete accident reports promptly in the event that a guest or employee is injuredRun successfully high-volume storesEstimate food and beverage costs by working with the corporate office staff for efficient provisioning and purchasing of suppliesHelp to create the systems, structure, and tools to support growthHas an entrepreneurial spirit-bring ideas and a point of view to the table, not just an ability to execute what are told to doPossess leadership skills- an ability to teach, coach and develop a large team, understanding that their success is your success.Interview hourly employees: direct hiring, supervision, development and termination of employeesEnsure positive guest service in all areasRespond to complaints, taking appropriate actions to turn dissatisfied guests into return guestsShare our love of great food and drinksSkills:Mindful to guest needs, strong sense of urgency that can respond quicklyEager to learn and grow with an expanding conceptSelf-disciplined, proactive, leadership ability and outgoingAbility to handle interruptions and distractions without losing focus on detailsExceptional organizational and time management skillsEffective communicator one-on-one or in front of large groupsKnowledge of computers (MS Word, Excel)Working ConditionsHours may vary if manager must fill in for his/her colleagues or if emergencies arisePosition requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motionWork with hot, cold, and hazardous equipmentOperate phones, computers, copiers, and other office equipmentEducation/Experience:5 years of high volume restaurant experience preferredBA/BS degree in hotel/restaurant management is desirable
Oct 03, 2023
Full time
General ManagerThe General Manager is responsible for managing the daily operations of the restaurant, including the selection, development and performance management of employees. In addition, he/she oversees the inventory and ordering of food and supplies, optimization of profits and ensures that guests are satisfied with their dining experience. The General Manager controls all areas of the restaurant and makes final decisions on matters of importance. The General Manager reports to the Regional Director. Responsibilities:Commit to passionately, intensely, uncompromisingly humble hospitality and high-quality guest experienceOversee and manage all areas of the restaurant and make final decisions on matters of importance to the guest experienceManage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanlinessMaintain an accurate and up-to-date plan of restaurant staffing needsPrepare schedules and ensure that the restaurant is staffed for all shiftsAble to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problemsAdhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costsMaintain the restaurant image, including restaurant cleanliness, proper uniforms, appearance and atmospheric standardsKeeps Regional Director promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessaryEnsure a safe working and guest environment to reduce the risk of injury and accidentsMaintains a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climateComplete accident reports promptly in the event that a guest or employee is injuredRun successfully high-volume storesEstimate food and beverage costs by working with the corporate office staff for efficient provisioning and purchasing of suppliesHelp to create the systems, structure, and tools to support growthHas an entrepreneurial spirit-bring ideas and a point of view to the table, not just an ability to execute what are told to doPossess leadership skills- an ability to teach, coach and develop a large team, understanding that their success is your success.Interview hourly employees: direct hiring, supervision, development and termination of employeesEnsure positive guest service in all areasRespond to complaints, taking appropriate actions to turn dissatisfied guests into return guestsShare our love of great food and drinksSkills:Mindful to guest needs, strong sense of urgency that can respond quicklyEager to learn and grow with an expanding conceptSelf-disciplined, proactive, leadership ability and outgoingAbility to handle interruptions and distractions without losing focus on detailsExceptional organizational and time management skillsEffective communicator one-on-one or in front of large groupsKnowledge of computers (MS Word, Excel)Working ConditionsHours may vary if manager must fill in for his/her colleagues or if emergencies arisePosition requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motionWork with hot, cold, and hazardous equipmentOperate phones, computers, copiers, and other office equipmentEducation/Experience:5 years of high volume restaurant experience preferredBA/BS degree in hotel/restaurant management is desirable
Job Number Job Category Rooms & Guest Services Operations Location Courtyard Houston I-10 West/Memorial, 9444 Katy Freeway, Houston, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Insignia Hospitality Group. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. Job Summary The AGM is responsible for assisting manager with all aspects of hotel operations, ongoing satisfaction of hotel guests and increasing sales through efficient sales and relationship building techniques. Job Requirements 1. Supervise, manage and coordinate activities of staff in front office area. 2. Assist manager in ongoing training sessions and seminars. 3. Assist Manager with staff meetings. 4. Assist Manager with interviewing and hiring staff members. 5. Ensures guests are handled courteously and efficiently, complaints and problems are resolved and request for services are carried through in a very timely manner. 6. Verify daily printout listing guest arrivals and GSA receives guest folios. 7. Correspond with group and travel agents to answer special requests for rooms and rates. 8. Solicit new accounts and maintain existing accounts. Coordinate sales blitz with sales. 9. Assist and develop new ideas for marketing and sales of the hotel with the manager. 10. Attend organization and chamber meetings with manager. 11. Delegate and train GSA in all aspects of front desk operations and coordinating information with housekeeping and maintenance with assistance of manager. 12. Acquainted with all aspects of hotel and job duties of each staff position in the hotel. 13. Have a thorough knowledge of all emergency procedures and how to follow the steps. 14. Interact with guests for guest feedback and maintaining hotel service scores. 15. Being part of team to maintain high guest service scores. 16. Perform all other duties as requested by Supervisor or Manager. 17. INSPIRE EVERY DAY This company is an equal opportunity employer. frnch1
Oct 03, 2023
Full time
Job Number Job Category Rooms & Guest Services Operations Location Courtyard Houston I-10 West/Memorial, 9444 Katy Freeway, Houston, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Insignia Hospitality Group. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. Job Summary The AGM is responsible for assisting manager with all aspects of hotel operations, ongoing satisfaction of hotel guests and increasing sales through efficient sales and relationship building techniques. Job Requirements 1. Supervise, manage and coordinate activities of staff in front office area. 2. Assist manager in ongoing training sessions and seminars. 3. Assist Manager with staff meetings. 4. Assist Manager with interviewing and hiring staff members. 5. Ensures guests are handled courteously and efficiently, complaints and problems are resolved and request for services are carried through in a very timely manner. 6. Verify daily printout listing guest arrivals and GSA receives guest folios. 7. Correspond with group and travel agents to answer special requests for rooms and rates. 8. Solicit new accounts and maintain existing accounts. Coordinate sales blitz with sales. 9. Assist and develop new ideas for marketing and sales of the hotel with the manager. 10. Attend organization and chamber meetings with manager. 11. Delegate and train GSA in all aspects of front desk operations and coordinating information with housekeeping and maintenance with assistance of manager. 12. Acquainted with all aspects of hotel and job duties of each staff position in the hotel. 13. Have a thorough knowledge of all emergency procedures and how to follow the steps. 14. Interact with guests for guest feedback and maintaining hotel service scores. 15. Being part of team to maintain high guest service scores. 16. Perform all other duties as requested by Supervisor or Manager. 17. INSPIRE EVERY DAY This company is an equal opportunity employer. frnch1
Welcome to Harry's Savoy Ballroom! Where great events happen Voted "Best Ballroom Facility" by Delaware Today Wedding Wire Couples Choice Award NOW HIRING Ballroom Manager (including Event Sales administrative support) Position Summary: Responsible for the complete coordination of service to all on-site ballroom events and off-premise events in accordance with Harry's established standards. Ensures successful execution of all ballroom and catering events. Exceeds the guest's expectations and Harry's expectations of high quality of service and continuously improving that quality of service. Responsible for hiring, training and supervising, and developing all ballroom related personnel, including house attendants. Responsible for cleanliness and maintenance of interior and exterior of property. Additional responsibilities include assisting the ballroom sales managers with administrative tasks related to corporate, wedding and social events to ensure successful events. Qualifications: Education - College degree in restaurant/hotel management preferred. Experience - A minimum of 3 years banquet and/or catering management experience. Requires experience in various phases of operation, including a strong understanding of cost control. Must have proven success with progressive training and staff development. A strong knowledge of food, beverage and wine. Experience with administration of policies and procedures and corrective coaching when needed. Certification - Delaware Alcoholic Beverage Control Commission Certification, ServSafe Manager Certification, ServSafe Allergen Certification required. First Aid and CPR preferred. Skills - Must be able to speak, read, write and understand the primary language of work location. Must be guest focused. High standards of conduct and professionalism. Proven ability to lead a team to deliver results. Requires excellent interpersonal and communication skills both verbally and written. Ability to operate independently and proactively is a must. Positive, flexible, and focused, with an emphasis on a can do, hands on approach and philosophy. Strong ability to prioritize, manage, and complete multiple assignments. Proficient in MS Word/Excel, Outlook. Physical - Must have the ability to lift up to 70 pounds occasionally and up to 40 pounds frequently. Must be able to stand and exert well-paced mobility for periods up to eight hours in length. FULL-TIME. Scheduled as needed to meet the demands of business which includes days, nights, weekends and holidays. BENEFITS include medical, dental, vision, supplemental, vacation, dining discounts, professional development and more. MORE INFORMATION: Part of Harry's Hospitality Group (HHG), Harry's Savoy Grill & Ballroom offers an upscale, high-volume restaurant and 10,000 square foot ballroom facility consisting of 5 private dining rooms for wedding, corporate and social events. Dating to 1988, Harry's food and service has become renowned, starting with the legendary Harry's Savoy Grill in North Wilmington, the elegant Harry's Savoy Ballroom adjacent to Harry's Savoy Grill and the neighborhood favorite Kid Shelleen's Charcoal House & Saloon in Trolley Square. HHG is a promise of great food, excellent service, and a fun atmosphere. We're dedicated to offering our guests the finest hospitality experience and strive to exceed expectations every time. Harry's Hospitality Group welcomes you. LEARN MORE at
Oct 03, 2023
Full time
Welcome to Harry's Savoy Ballroom! Where great events happen Voted "Best Ballroom Facility" by Delaware Today Wedding Wire Couples Choice Award NOW HIRING Ballroom Manager (including Event Sales administrative support) Position Summary: Responsible for the complete coordination of service to all on-site ballroom events and off-premise events in accordance with Harry's established standards. Ensures successful execution of all ballroom and catering events. Exceeds the guest's expectations and Harry's expectations of high quality of service and continuously improving that quality of service. Responsible for hiring, training and supervising, and developing all ballroom related personnel, including house attendants. Responsible for cleanliness and maintenance of interior and exterior of property. Additional responsibilities include assisting the ballroom sales managers with administrative tasks related to corporate, wedding and social events to ensure successful events. Qualifications: Education - College degree in restaurant/hotel management preferred. Experience - A minimum of 3 years banquet and/or catering management experience. Requires experience in various phases of operation, including a strong understanding of cost control. Must have proven success with progressive training and staff development. A strong knowledge of food, beverage and wine. Experience with administration of policies and procedures and corrective coaching when needed. Certification - Delaware Alcoholic Beverage Control Commission Certification, ServSafe Manager Certification, ServSafe Allergen Certification required. First Aid and CPR preferred. Skills - Must be able to speak, read, write and understand the primary language of work location. Must be guest focused. High standards of conduct and professionalism. Proven ability to lead a team to deliver results. Requires excellent interpersonal and communication skills both verbally and written. Ability to operate independently and proactively is a must. Positive, flexible, and focused, with an emphasis on a can do, hands on approach and philosophy. Strong ability to prioritize, manage, and complete multiple assignments. Proficient in MS Word/Excel, Outlook. Physical - Must have the ability to lift up to 70 pounds occasionally and up to 40 pounds frequently. Must be able to stand and exert well-paced mobility for periods up to eight hours in length. FULL-TIME. Scheduled as needed to meet the demands of business which includes days, nights, weekends and holidays. BENEFITS include medical, dental, vision, supplemental, vacation, dining discounts, professional development and more. MORE INFORMATION: Part of Harry's Hospitality Group (HHG), Harry's Savoy Grill & Ballroom offers an upscale, high-volume restaurant and 10,000 square foot ballroom facility consisting of 5 private dining rooms for wedding, corporate and social events. Dating to 1988, Harry's food and service has become renowned, starting with the legendary Harry's Savoy Grill in North Wilmington, the elegant Harry's Savoy Ballroom adjacent to Harry's Savoy Grill and the neighborhood favorite Kid Shelleen's Charcoal House & Saloon in Trolley Square. HHG is a promise of great food, excellent service, and a fun atmosphere. We're dedicated to offering our guests the finest hospitality experience and strive to exceed expectations every time. Harry's Hospitality Group welcomes you. LEARN MORE at
Job Number Job Category Property Leadership Location Avenue of the Arts Costa Mesa a Tribute Portfolio Hotel, 3350 Avenue of the Arts, Costa Mesa, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Wincome Management. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. JOB SUMMARY General Description The Assistant General Manager position functions as the primary strategic business leader of the property with responsibility for all aspects of the operating departments, including Front Office, Bell/Valet, Guest Services, Housekeeping, and Food & Beverage. The AGM will be responsible for general property performance, maintaining high standards of service and quality in all areas of the Hotel, guest service scores, employee satisfaction scores, managing profitability, managing revenue generation, and delivering a return on investment to the ownership. The position is fully responsible for performance in all key areas directly managed. The AGM reports directly to the General Manager. Supervisor Responsibilities This position has 5 direct management reports to include the Front Office Manager, Executive Housekeeper, Director of F&B, Executive Chef and Director of Catering. You will be responsible for supervision of employee performance and developmental coaching. This position carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Interview, hire, process references and new hire paperwork to company standard for all accounting staff in compliance with state and federal laws and company policy. This position sets specific goals and objectives for all the employees supervised. Establishes and communicates performance criteria to all employees. Establishes and reinforces specific performance goals with subordinate employees and provides timely feedback. Formally reviews and evaluates performance goals and objectives on a regular basis of all employees under your supervision. When appropriate and needed, disciplining and creating performance improvement plans for employees, and when necessary terminating employees under your supervision for performance related issues. Maintain proper staffing levels for all operating departments. Responsible for ensuring all department heads maintain budgeted productivity levels with all budgeted line items. Schedules direct report staff. Reviews with managers indirect staff schedules on a weekly basis to ensure business needs and budgeted levels are being met. Communicate with team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work, policies and procedures and internal controls. Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details. Other Responsibilities Verify brand required and service programs are in place and executed properly. Review and follow-up on property GSS scores and guest comments/feedback on a daily basis. Work with the front Office, Bell/Valet and Guest service Departments to create a culture of exceptional guest service standards and use creative ways to exceed guests' expectations at every interaction. Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day. Work with the Director of Housekeeping to establish cleaning systems, protocols and standard to effectively ensure that all areas of the Hotel are cleaned to a high standard, including guest rooms public areas (interior and exterior), meeting space, and Back of House areas. Work with F&B Director to lead service education and continuously offer a Best Place to Work through: Daily line-ups and regular department meetings. New server, host and bartender training programs. Ongoing development and training. Daily evaluation of restaurant service performance. Employee discussion and performance management including timely completion of performance evaluations. Coordination of timely food production and quality standards review. Provide direct oversight of property-wide Banquet and Convention Service & Catering operations. Work closely with sales on booking groups (preliminary menus and diagrams to make sure group fits). Review all F&B minimums and selling guidelines. Work closely with catering to get events when groups are contracted with sales, work on groups (intro letter, BEO's, billing, guest room blocks, group resumes). Support Banquets in all aspects of room set functionality and flow. Work directly with clients who are in-house and contracted to connect and create repeat guests. Develop long term and short-term catering sales strategy. Guide Catering Sales initiatives to completion and report results Directly oversee banquet operations including developing and maintaining managerial and captain oversight of all operations, schedule and train banquet staff Daily walk through of event set ups. Produce and track internal sales goals and incentives for sales and catering. Organize and Lead BEO meetings. Develop Catering Marketing Strategy directly with director of sales and marketing. Walk the property to ensure public spaces and grounds, meet sanitation and cleanliness/maintenance standards. Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. Delegate responsibilities for operations and projects to associates to achieve set goals and timelines. Prepare for QA audits (i.e., daily and pre-visit activities). Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations. Initiate action to support property revenue and profitability goals. Update and communicate revenue, occupancy and profit forecasts to associates/managers. Review and sign off on invoices and create Purchase Orders when necessary. Prepare and review reports needed for month/quarter/yearend review (e.g., P&L, Scorecard PACE, marketing recap). Manage and participate in the hotel budget and forecast process. Conduct yourself in a professional manner at all times. Monitor on-site team performance and deal with personnel issues with tact and diplomacy. Organize, conduct and attend all appropriate meetings to ensure proper coordination with department heads and senior leadership. Ability to work a flexible schedule, including nights, audit shift, weekends and holidays as required. Ensure procedures are followed when dealing with all safety and security issues. Spend one on one time with each manager once a month to discuss key department issues, training and development. Schedule, oversee and follow proper departmental recruitment and training. AGM must participate in company events related to employees and community. The nature of your position is managerial with special emphasis on your being able to use your own discretion and good judgment with minimal help from your GM. You are requested and required to spend at least 51% of your time on supervisory, managerial and recruitment and staffing duties. If at any time you feel you are not spending 51% of your time this way, please immediately bring this to the General Managers attention. Education requirements 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major preferred. 3+ years in the role of Director of Operations/AGM Brand experience preferred Demonstrated skills in supervising and leading an operations team to revenue goal achievement Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. Must be able to work days, nights and weekends. License/Certification Valid driver's license required. Communicaton Requirements Able to communicate effectively in English, both verbally and in writing. Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. This company is an equal opportunity employer. frnch1
Oct 03, 2023
Full time
Job Number Job Category Property Leadership Location Avenue of the Arts Costa Mesa a Tribute Portfolio Hotel, 3350 Avenue of the Arts, Costa Mesa, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Wincome Management. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. JOB SUMMARY General Description The Assistant General Manager position functions as the primary strategic business leader of the property with responsibility for all aspects of the operating departments, including Front Office, Bell/Valet, Guest Services, Housekeeping, and Food & Beverage. The AGM will be responsible for general property performance, maintaining high standards of service and quality in all areas of the Hotel, guest service scores, employee satisfaction scores, managing profitability, managing revenue generation, and delivering a return on investment to the ownership. The position is fully responsible for performance in all key areas directly managed. The AGM reports directly to the General Manager. Supervisor Responsibilities This position has 5 direct management reports to include the Front Office Manager, Executive Housekeeper, Director of F&B, Executive Chef and Director of Catering. You will be responsible for supervision of employee performance and developmental coaching. This position carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Interview, hire, process references and new hire paperwork to company standard for all accounting staff in compliance with state and federal laws and company policy. This position sets specific goals and objectives for all the employees supervised. Establishes and communicates performance criteria to all employees. Establishes and reinforces specific performance goals with subordinate employees and provides timely feedback. Formally reviews and evaluates performance goals and objectives on a regular basis of all employees under your supervision. When appropriate and needed, disciplining and creating performance improvement plans for employees, and when necessary terminating employees under your supervision for performance related issues. Maintain proper staffing levels for all operating departments. Responsible for ensuring all department heads maintain budgeted productivity levels with all budgeted line items. Schedules direct report staff. Reviews with managers indirect staff schedules on a weekly basis to ensure business needs and budgeted levels are being met. Communicate with team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work, policies and procedures and internal controls. Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details. Other Responsibilities Verify brand required and service programs are in place and executed properly. Review and follow-up on property GSS scores and guest comments/feedback on a daily basis. Work with the front Office, Bell/Valet and Guest service Departments to create a culture of exceptional guest service standards and use creative ways to exceed guests' expectations at every interaction. Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day. Work with the Director of Housekeeping to establish cleaning systems, protocols and standard to effectively ensure that all areas of the Hotel are cleaned to a high standard, including guest rooms public areas (interior and exterior), meeting space, and Back of House areas. Work with F&B Director to lead service education and continuously offer a Best Place to Work through: Daily line-ups and regular department meetings. New server, host and bartender training programs. Ongoing development and training. Daily evaluation of restaurant service performance. Employee discussion and performance management including timely completion of performance evaluations. Coordination of timely food production and quality standards review. Provide direct oversight of property-wide Banquet and Convention Service & Catering operations. Work closely with sales on booking groups (preliminary menus and diagrams to make sure group fits). Review all F&B minimums and selling guidelines. Work closely with catering to get events when groups are contracted with sales, work on groups (intro letter, BEO's, billing, guest room blocks, group resumes). Support Banquets in all aspects of room set functionality and flow. Work directly with clients who are in-house and contracted to connect and create repeat guests. Develop long term and short-term catering sales strategy. Guide Catering Sales initiatives to completion and report results Directly oversee banquet operations including developing and maintaining managerial and captain oversight of all operations, schedule and train banquet staff Daily walk through of event set ups. Produce and track internal sales goals and incentives for sales and catering. Organize and Lead BEO meetings. Develop Catering Marketing Strategy directly with director of sales and marketing. Walk the property to ensure public spaces and grounds, meet sanitation and cleanliness/maintenance standards. Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. Delegate responsibilities for operations and projects to associates to achieve set goals and timelines. Prepare for QA audits (i.e., daily and pre-visit activities). Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations. Initiate action to support property revenue and profitability goals. Update and communicate revenue, occupancy and profit forecasts to associates/managers. Review and sign off on invoices and create Purchase Orders when necessary. Prepare and review reports needed for month/quarter/yearend review (e.g., P&L, Scorecard PACE, marketing recap). Manage and participate in the hotel budget and forecast process. Conduct yourself in a professional manner at all times. Monitor on-site team performance and deal with personnel issues with tact and diplomacy. Organize, conduct and attend all appropriate meetings to ensure proper coordination with department heads and senior leadership. Ability to work a flexible schedule, including nights, audit shift, weekends and holidays as required. Ensure procedures are followed when dealing with all safety and security issues. Spend one on one time with each manager once a month to discuss key department issues, training and development. Schedule, oversee and follow proper departmental recruitment and training. AGM must participate in company events related to employees and community. The nature of your position is managerial with special emphasis on your being able to use your own discretion and good judgment with minimal help from your GM. You are requested and required to spend at least 51% of your time on supervisory, managerial and recruitment and staffing duties. If at any time you feel you are not spending 51% of your time this way, please immediately bring this to the General Managers attention. Education requirements 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major preferred. 3+ years in the role of Director of Operations/AGM Brand experience preferred Demonstrated skills in supervising and leading an operations team to revenue goal achievement Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. Must be able to work days, nights and weekends. License/Certification Valid driver's license required. Communicaton Requirements Able to communicate effectively in English, both verbally and in writing. Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. This company is an equal opportunity employer. frnch1
ABOUT US The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality . We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos-just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors. OUR VALUES We Engage and We Listen We Care and We Own We Provide and We Ensure We Appreciate and We have Fun We are looking for a professional Food and Beverage Manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement. Responsibilities Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary improvements Identify customers needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KPI's, schedules, policies and procedures Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity Requirements Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Ability to spot and resolve problems efficiently Mastery in delegating multiple tasks Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets Guest-oriented and service-minded Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development
Oct 03, 2023
Full time
ABOUT US The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality . We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos-just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors. OUR VALUES We Engage and We Listen We Care and We Own We Provide and We Ensure We Appreciate and We have Fun We are looking for a professional Food and Beverage Manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement. Responsibilities Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary improvements Identify customers needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KPI's, schedules, policies and procedures Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity Requirements Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Ability to spot and resolve problems efficiently Mastery in delegating multiple tasks Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets Guest-oriented and service-minded Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development
87430BR Job Title: Area Manager Location: Performance Victoria (0760) Job Description: The Area Manager position will perform the following duties: Manages a geographical sales territory ensuring that independent and regional account business is developed and budgeted sales and profit objectives are achieved. Regularly calls on existing and potential customers. Develops and executes business plans. Effectively manages time and resources to attain results. Builds business through support of company branded product. Manages pricing and monitors credit term compliance. Req Number: 87430BR Address Line 1: 204 N. Brownson Job Location: Brownsville, Texas (TX) Shift: 1st Shift Full Time / Part Time: Full Time EEO Statement: Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy () ; (2) the "EEO is the Law" poster () and supplement () ; and (3) the Pay Transparency Policy Statement () . Required Qualifications: High School Diploma or Equivalent Division: Performance Foodservice Job Category: Sales Preferred Qualifications: Food Service Distribution Sales Management Experience preferred. State: Texas Company Description: Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams. Benefits: Click Here for Benefits Information ()
Oct 03, 2023
Full time
87430BR Job Title: Area Manager Location: Performance Victoria (0760) Job Description: The Area Manager position will perform the following duties: Manages a geographical sales territory ensuring that independent and regional account business is developed and budgeted sales and profit objectives are achieved. Regularly calls on existing and potential customers. Develops and executes business plans. Effectively manages time and resources to attain results. Builds business through support of company branded product. Manages pricing and monitors credit term compliance. Req Number: 87430BR Address Line 1: 204 N. Brownson Job Location: Brownsville, Texas (TX) Shift: 1st Shift Full Time / Part Time: Full Time EEO Statement: Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy () ; (2) the "EEO is the Law" poster () and supplement () ; and (3) the Pay Transparency Policy Statement () . Required Qualifications: High School Diploma or Equivalent Division: Performance Foodservice Job Category: Sales Preferred Qualifications: Food Service Distribution Sales Management Experience preferred. State: Texas Company Description: Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams. Benefits: Click Here for Benefits Information ()