76 jobs found

Rise. Shine. Work happy. As experts in hotel operations creating memorable guest experiences, Drury Hotels Company's Assistant General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests. Position: Assistant General Manager-Food and Beverage at our Drury Plaza Hotel Richmond property WHAT CAN YOU EXPECT FROM US Expect to be appreciated for who you are and recognized for what you do. As part of Drury Hotels Hotel Operations Leadership team, you will: Lead, coach and develop team members in all areas of the hotel. Cultivate an environment of exceptional guest service by establishing high service standards by hiring the right team members with the right attitude for the right position. Use good critical thinking skills to successfully handle challenging situations. Demonstrate strong leadership capability by proactively resolving issues. Show dedication to continuous improvement. You will provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles. You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurable. You will deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members. WHAT WE EXPECT OF YOU A positive, can-do attitude required. Bachelor's degree in hospitality, business or related field preferred. Minimum of one year supervisory experience with demonstrated leadership success. Hotel specific experience preferre d. Working Relationships Reports to the General Manager. Works cooperatively with corporate office staff. Ensures and promotes a positive and cooperative work relationship with all hotel departments. Competencies Continuous Improvement Financial Responsibility Guest Expectations Problem Solving Teamwork Drury Hotels Company is a Missouri-based, family-owned and operated hotel system with more than 150 hotels in 25 states. Founded in 1973, Drury Hotels has been recognized by the J.D. Power 2018 North America Hotel Guest Satisfaction Index Study SM , earning the award for "Highest in Guest Satisfaction Among Upper Midscale Hotel Chains." 2018 marked the 13th consecutive year Drury received this award. Nearest Major Market: Richmond Job Segment: Food Service, Hospitality

Kalahari Resorts & Conventions is expanding to the Round Rock/Austin market, with an opening date of November 2020. We are seeking an Assistant General Manager to join our team now, and continue the planning process. We will open with: 975 guest rooms America's largest indoor waterpark 200,000 sq. ft. of convention space 19 food and beverage options Full spa with 10 treatment rooms 80,000 sq. ft. indoor Family Entertainment Park to include a rollercoaster ...and so much more! PREVIOUS EXPERIENCE REQUIRED 5 years extensive managerial and supervisory experience as a Director of Rooms, Assistant General Manager, Director of Sales & Marketing and/or Food & Beverage Director of a large (over 500 rooms) hotel/resort or hospitality environment is required. Premise and liability accountability and contract-managed service experience is desirable. JOB SUMMARY Assists General Manager in overseeing and coordination of the planning, organizing, training, and leadership necessary to achieve stated objectives in Resort sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. Responsible for managing both the revenue and (P&L) Profit & Loss of the Resort. Assists GM in overseeing the day-to-day operations of the Resort. Assist the GM in providing overall leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services. Is essentially the "face" of the Resort, and must represent the Resort in a knowledgeable and eloquent manner. Assures that the Resort complies with local, state, and federal, rules, regulations, human resources, safety, and sanitation/health requirements within the resort. EDUCATION REQUIREMENTS : Bachelor's degree in institutions' management, hospitality services, foods and nutrition, business administration, hotel management or other related field is required. Our company culture: What it's like to work with Kalahari:

Come join our team at the Residence Inn by Marriott in San Bernardino, CA! We are seeking a motivated individual with prior hotel/Marriott experience ready to step-in as Assistant General Manager. This position will oversee multiple departments and projects which requires a very flexible schedule and desire to help the hotel exceed! Job Overview Apply your leadership skills and ability to inspire others to create memorable experiences! As an Assistant General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and leading by example, you will champion them to provide great service for our guests resulting in great financial performance for our owners. As an Assistant General Manager, you will: Interview, hire, train, support, coach and mentor various departments and teams. Champion great service and empower employees to take care of our guests. Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction. Apply problem solving skills to resolve guest and/or employee issues to their satisfaction. Monitor daily tasks to ensure that all standard operating procedures are followed. Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations. Support and contribute to the proactive sales efforts of the sales team on a continual basis. Ensure that proper emergency procedures are communicated and followed, when necessary. Conduct property inspections to ensure the hotel is a clean, safe and secure environment. Plan for success and improvement with staff meetings, action plans and daily huddles. Support and fill in for the General Manager when needed. Potential Advancement Opportunities: General Manager InnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law. Requirements: To be successful in this role, you need strong verbal and written communication skills. You must be able to drive, read, write, type and use various forms of technology. This job requires you to stand and move around for an entire shift and you also must be able to lift at least 25 pounds. Previous customer service and/or management experience is required. Applicants must be available to work evenings, weekends and holidays.

Management/Supervisory (65%) Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates. Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands. Conducts or provides assistance in conducting all weekly, quarterly, and annual meetings. Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines. Performs functions of the General Manager in his or her absence. Financial Responsibilities and Forecasting (30%) Responsible for completing weekly summary reports for the General Manager. Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information. Reviews, validates, and pays vendor invoices. Responsible for hotel payroll administration. Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan. Guest Service (ongoing) Offer guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned (10%) Fills in for vacant shifts as needed. Assists with sales and marketing efforts as directed by General Manager

Job Description What will I be doing? As an Assistant General Manager you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: * Develops and executes initiatives for Resort Operations within designated site location. * Develops clear goals, and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement. * Maintains compliance with organizational, business, and financial regulations. * Holds accountable and manages various Department Heads, including overseeing time-tables, work schedules, management and leadership of Team Members within the different disciplines. * Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company. * Oversees HR management practices that are executed by direct reports which include recruitment, performance management, and corrective action in partnership with the HR Business Partner. * Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of team members assigned to the HGV locations where applicable. * Identifies and coordinates development plans for team members to ensure continued growth and success within the organization. * Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards. * Meets with owners/guests to resolve service opportunities to their satisfaction * Monitors and maintains strong SALT scores and QA Inspections. Develops annual business strategy and performance benchmarks to maintain outstanding service scores while identifying opportunities for growth and development. * Develops and oversees HOA and Operations budgets for their designated sites. * Provides proper allocations and forecasting data to achieve financial sustainability, and ensures effective reporting and forecasting of results in collaboration with the Sr. Manager-Business Management. * Assists in the development of the resort's long term reserve plan and coordinates the execution of approved reserve projects with the Area Managing Sr. Director, Resort Operations - South Carolina. * Maintains relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner. * Develops and nurtures a positive relationship with Sales, Marketing and Rental business partners * Serves as Key Leadership Role at assigned location. Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: * BA/BS/Bachelor's Degree * Previous experience as a Resort Director, General Manager, Hotel Manager, Resident Manager, or Director of Rooms; OR 5+ years as a department head with experience in multiple disciplines leading a team of leaders in a 300 hotel/resort. * 4+ years of management experience required. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Proven track record working with ownership/asset management. * Knowledge of guest satisfaction systems such as SALT, WEST, MEDALLIA. * Knowledge of IA and QA systems and metric preferred * Vacation Ownership Management experience preferred.

NANA Management Services is currently hiring for an Assistant General Manager and Kitchen Manager to support their K-12 Food Service unit in Remote, AK. These upper level management opportunities are ideal for qualified and experienced individuals seeking to establish a career and/or grow within food service while supporting K-12 education in Remote, AK. Travel and driving are required for these positions. The successful candidate hired must be willing to relocate to Remote, AK. The Assistant General Manager is a 12-month, year-round, position and is responsible for overseeing the student dining operation serving breakfast, lunch and dinner, on occasion. This position will engage with various production teams daily, with visits during serving time to ensure student satisfaction and quality assurance. Operations include meal production for student's distribution to 10 regional schools and managing the logistics of the distribution. Competitive salary plus benefits offered starting at $70,000.00/year and up, D.O.E. The Kitchen Manager directs a wide variety of food items required in a student dining operation serving breakfast, lunch and dinner. This position is in operation for 10-months out of the school calendar year. This position will oversee high quality, cost effective, food preparation and service within an industrial kitchen. The Kitchen Manager plans and implements Sodexho programs on a variety of nutritionally balanced and price conscious meals. Competitive salary plus benefits offered starting at $50,000.00/year and up, D.O.E. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law. It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements. Built on a culture of safety and integrity, NMS delivers award-winning support services to a variety of clients throughout North America. At NMS, we take pride in bringing experience and know-how to every project, safely and consistently providing the highest levels of customer service to our clients. Our service portfolio includes food services, security, facilities management and camp services. NMS is owned by NANA Development Corporation, a wholly owned subsidiary of NANA Regional Corporation, and Sodexo USA. We are proud to serve not only our original oilfield clients of more than 40 years, but also federal, state and local governments, corporate facilities, healthcare institutions, school and universities, manufacturing centers, hotels and banking centers, among many others. We believe in the power of partnership, quickly responding to client needs with innovation and zeal.

The Opportunity The successful Assistant Restaurant Manager will assist the Restaurant General Manager in the day-to-day operations for branded concepts in a multi-unit environment. Specific duties include: Coordinate and supervise activities of employees and supervisory personnel; train employees in company policies and procedures; ensure quality employee performance. Verify sales reporting, cash handling and payroll accounting reports; prepare various cost and operational reports. Manage food, labor and inventory Maintain positive customer relations by ensuring efficient, quality service and products. Maintain proper implementation of sanitation procedures and standards. Ensure that maintenance of all equipment is completed when necessary. Ensure effective operation of areas at all times Qualifications Associates degree preferred with emphasis in business or food service management and 3+ years direct food and beverage management experience a must! Knowledge of food preparation and inventory control procedures. Excellent oral and written communication skills. Basic organizational and mathematical ability and be familiar with operation of standard food and beverage equipment. Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Position Summary The General Manager is responsible to manage property operations on a day to day basis of a single property to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. GENERAL MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees. Financial Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. Responsible for preparation of property budget and forecasts. Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. Explains and manages financial activities. Reconcile all financial accounts. Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors. Sales Works with Director of Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports. Make sales calls as outlined by the Sales Management Teams and/or the Director of Operations. Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase property's visibility within the local market. Coordinates and implements sales and marketing activities of the property. Guest Satisfaction Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associates. Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives. Employee Management Recruits qualified applicants. Trains employees in accordance with company standards. Motivates and gives direction to all employees. Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc. Adheres to federal, state and local laws employment related laws and regulations. Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc. Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations. Ensures that employee related issues are resolved in a manner consistent with company policies. Mentors and develops Assistant General Manager/Operations Manager; provides learning opportunities by assigning new tasks in all General Management responsibilities; evaluates AGM's strengths and weaknesses and provides training and on the job tasks to prepare AGM for GM opportunities. Performs duties in all aspects of hotel operations whenever needed. Property Appearance Inspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance. Miscellaneous Serves as "Manager on Duty" Manage the Food & Beverage function within the hotel in order to maintain high standards of quality, service and merchandising to maximize profits. Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property. Job Requirements GENERAL MANAGER SUPERVISORY RESPONSIBILITIES: Directly manages the hotel staff on a daily basis. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATION And/or EXPERIENCE 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Organization And Time Management Skills Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. Computer Skills Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software. Considerable knowledge of computer accounting programs. Budgetary analysis capabilities required. Ability to access and accurately input information using a moderately complex computer system. Communications Skills English language proficiency; communication, listening, applied reading and writing Analytical Skills Computer skills, problem solving skills, decision-making, arithmetic computation, learning Interpersonal Skills Customer service orientation, interpersonal skills, team work, diversity relations PERSONAL ATTRIBUTES Integrity, dependability, positive demeanor, presentation, adaptability/flexibility, stress tolerance, initiative Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Our Exciting Work Environment The Buffalo Niagara International Airport has approximately 110 daily flights with nonstop service to 23 airports, the Buffalo Niagara International Airport plays an essential role in the development of business and tourism in the Buffalo Niagara region. Travel Hospitality Services operates food/beverage and retail stores throughout the airport, such as the Anchor Bar, Coffee Beanery, Queen City Kitchen, Which Wich, Lake Erie Grill, Villa, Checkers, Blue Zone Bar, JetSet Market and more The Opportunity The successful Assistant Restaurant Manager will assist the Restaurant General Manager in the day-to-day operations for branded concepts in a multi-unit environment. Specific duties include: Coordinate and supervise activities of employees and supervisory personnel; train employees in company policies and procedures; ensure quality employee performance. Verify sales reporting, cash handling and payroll accounting reports; prepare various cost and operational reports. Manage food, labor and inventory Maintain positive customer relations by ensuring efficient, quality service and products. Maintain proper implementation of sanitation procedures and standards. Ensure that maintenance of all equipment is completed when necessary. Ensure effective operation of areas at all times Qualifications Associates degree preferred with emphasis in business or food service management and 3+ years direct food and beverage management experience a must! Knowledge of food preparation and inventory control procedures. Excellent oral and written communication skills. Basic organizational and mathematical ability and be familiar with operation of standard food and beverage equipment. Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at . All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. #LI-RT1

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Assistant Store Manager with Aspen Sports Ski Westin Snowmass assists in managing the staff and operations of the Ski Valet located at The Westin Snowmass. Job Responsibilities (but not limited to): * Fullfill manager-on-duty responsibilities when scheduled * Assist in maintaining and administering operational expectations by following company policies and guidelines * Maintain and model high cleanliness standards as set forth by the Store and Regional Manager to high level of guest * Ensure all guest equipment is properly taken care of and correctly placed at the end of each day * Monitoring and controlling daily operational budgets, especially payroll which is set and controlled by Westin Hotel * Recruiting and maintaining a quality core staff * Enforce dress code of staff of 12-14 people * On-boarding and training of new employees in POS, product knowledge, GUEST SERVICE * Communicating company values and goals to the employees * Manage inventory control and meet or exceed inventory goals (uniforms and retail accessories) * Enforce company cash handling and other Loss Prevention policies and procedures * Remain current on Snowmass area and be able to give guests advice on where to ski, eat, drink, ect. * Be energetic, motivated and possess the ability to maintain positive work ethic in a very fast paced, high-volume work environment * Communicate ideas or issues with the store manager Qualifications: * Hotel/hospitality experience welcomed * 1 year of snow sports rental and retail experience preferred * 1 year of management experience preferred * Ability to communicate fluently with co-workers and guests in accurate spoken and written English required * Commitment to EXCEPTIONAL CUSTOMER SERVICE * Basic computer skills * Multi-task, with a strong attention to detail in cleanliness and daily recovery of store * Ability to work a flexible schedule; including nights, holidays and weekends required Operating a ski shop in Aspen is . . . well . . . kind of a big deal. The world's biggest outdoor hobbyist and the most discriminating travelers make their way to this high alpine location every winter. And as high as our elevation are the expectations of our guests. We take our job-outfitting locals and visitors alike for the ultimate winter experiences-very seriously. Our staff takes pride in outfitting every customer with exactly what they need, sharing their outdoor expertise in the process. Our employees at Aspen Sports love the outdoors and love working with the top of the line gear the store offers. Join our team of adventure enthusiasts and see where your passion can take you. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 176355

The beautiful Residence Inn by Marriott in Palo Alto/Los Altos is now hiring for a Front Office/Guest Services Manager position. If you have prior hotel front desk experience as a Supervisor or Lead consider applying today! Job Overview Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Guest Services Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty. As a Guest Services Manager, you will: Oversee hiring, training, coaching, mentoring and scheduling for the front office team. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction. Apply problem solving skills to resolve guest issues to their satisfaction. Supervise ordering and inventory for front office supplies within a set budget. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. Requirements To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Previous hotel customer service experience is required. Applicants must be available to work evenings, weekends and holidays. Potential Advancement Opportunities: Operations Manager or Sales Manager - Assistant General Manager InnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law.

Our Exciting Work Environment This position is located at TD Garden, which is owned and operated by Delaware North, and located in Boston, MA. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 3.5 million people a year at its world-renowned concerts, sporting events, family shows, wrestling, and ice shows. Please visit to learn more. The Opportunity Under minimal supervision, provide support and leadership for Guest Experience Event staff that includes Concierge, Guest Services and Ambassador population. Direct responsibilities include training, hiring, communication, recognition, staffing, scheduling, and progressive discipline management when required. Deliver on and support expectations set by Manager Experience - Service regarding team development and implementation of training and departmental documents and programs. Responsibilities The Assistant Manager Experience is expected to continually act as the subject matter expert for the Guest Experience departments for TD Garden, bringing branded experiences to life for our guests and staff during all events. Must also be prepared to make decisions that produce the best outcome for guest and business while demonstrating urgency and genuine care in all Service Recovery and related situations pre, post and during events. Responsible for the leadership of the Part Time Guest Experience team which includes consistency and implementation of all departmental procedures and strategies defined by the Manager Experience Service and Delaware North Standards. The Assistant Manager Experience Service is expected to collaborate with TD Garden, Sportservice and Boston Bruins stakeholders to continually drive the fan experience with a goal of thrilling our guests and associates. All other duties as assigned. Qualifications Bachelors degree or equivalent experience level Must have 1-3 years of supervisory experience, preferably within an entertainment venue and/or a union environment. High proficiency with computer, apple products - proficiency in Microsoft Word, Outlook, Excel a must Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit . All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Our Exciting Work Environment This position is located at TD Garden, which is owned and operated by Delaware North, and located in Boston, MA. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 3.5 million people a year at its world-renowned concerts, sporting events, family shows, wrestling, and ice shows. Please visit to learn more. The Opportunity Under minimal supervision, provide support and leadership for Usher Event staff. Direct responsibilities include training, hiring, communication, recognition, staffing, scheduling, and progressive discipline management when required. Deliver on and support expectations set by Manager Experience - Usher regarding team development and implementation of training and departmental documents and programs. Responsibilities The Assistant Manager Experience Usher is expected to continually act as the subject matter expert for the Usher departments for TD Garden, bringing branded experiences to life for our guests and staff during all events. Must also be prepared to make decisions that produce the best outcome for guest and business while demonstrating urgency and genuine care in all Service Recovery and related situations pre, post and during events. Responsible for the leadership of the Part Time Usher team which includes consistency and implementation of all departmental procedures and strategies defined by the Manager Experience Usher and Delaware North Standards. Responsible for scheduling and disciplinary processes. The Assistant Manager Experience Usher is expected to collaborate with TD Garden, Sportservice and Boston Bruins stakeholders to continually drive the fan experience with a goal of thrilling our guests and associates. All other duties as assigned Qualifications Associates degree or equiavlent experience required Must have 1-3 years of supervisory experience, preferably within an entertainment venue and/or a union environment. High proficiency with computer, apple products - proficiency in Microsoft Word, Outlook, Excel required Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit . All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Our Exciting Work Environment This position is located at TD Garden, which is owned and operated by Delaware North, and located in Boston, MA. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 3.5 million people a year at its world-renowned concerts, sporting events, family shows, wrestling, and ice shows. Delaware North Sportservice manages the food and beverage at the TD Garden. The Opportunity We are searching for an Assistant Manager for our Legends Restaurant. It is the exclusive restaurant for season ticket holders of the Boston Bruins! Legends is a part of the Boston Garden Society, our members only premium experience! In this role you will work with Legends Manager, Catering Manager and Sous Chef to ensure all restaurant operations and private events are executed effectively and efficiently. You'll have the opportunity to help develop exciting, high quality food and beverage menus and brainstorm exciting themed events, tastings, and promotions. Responsibilities Assist with the operations of the dining room and coordinates food service activities. Assist with maintaining stock on liquor, beer, wine, paper goods, etc. Work with manager on ensuring and maintaining payroll and bookkeeping records. Establishes and maintains standard operating procedures, sets labor cost goals and liquor cost goals, follows through with proposed goals. Supervises food and beverage service employees in accordance with operating policies. Works with food and beverage personnel regarding food presentation and proper handling techniques. May schedule periodic food and beverage service employee meetings to ensure correct interpretation of policies and obtain feedback. Assist manager with personnel including hiring, training, coaching and counseling as well as other human resources related issues. Handles guest opportunities and trains associates to the gaps. Continually develops staff, maintaining training standards as well as creates an environment that fosters growth and development. Qualifications 1-3 years experience in a high volume restaurant environment with previous experience handling catering and/or banquet events. Must have an ability to demonstrate excellent customer service, verbal communication and leadership skills. Prior experience in a union environment preferred. Experience in food preparation, inventory and cost control, scheduling and purchasing preferred. Point of Sale (POS) system experience a plus, i.e. Micros, Halo, Appetize, etc. Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. #LI-SD1

The Opportunity The successful Assistant Restaurant Manager will assist the Restaurant General Manager in the day-to-day operations for branded concepts in a multi-unit environment. Specific duties include: Coordinate and supervise activities of employees and supervisory personnel; train employees in company policies and procedures; ensure quality employee performance. Verify sales reporting, cash handling and payroll accounting reports; prepare various cost and operational reports. Manage food, labor and inventory Maintain positive customer relations by ensuring efficient, quality service and products. Maintain proper implementation of sanitation procedures and standards. Ensure that maintenance of all equipment is completed when necessary. Ensure effective operation of areas at all times Qualifications Associates degree preferred with emphasis in business or food service management and 3+ years direct food and beverage management experience a must! Knowledge of food preparation and inventory control procedures. Excellent oral and written communication skills. Basic organizational and mathematical ability and be familiar with operation of standard food and beverage equipment. Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Our Exciting Work Environment Grounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At MetLife Stadium, we provide food and beverage concessions, luxury suites catering, and retail for our partners, the New York Giants and New York Jets. Yes! You read that correctly: TWO football teams! In addition, MetLife Stadium hosts a variety of concerts and family shows throughout the year. We're working behind the scenes and on the front lines - making each guest experience, moment and memory the best it can be The Opportunity The successful candidate will be involved with determining quantities of food, beverage and related products required to adequately stock commissary and purchase products for Concessions on behalf of the company. Specifically: Oversee supervision of hourly commissary employees, including hiring, scheduling, and training on policies, procedures, duties and activities.Following established company guidelines; ensure product quality; control costs. Receive and distribute food and beverage merchandise, verifying receiving slips and forwarding invoices; verify inventory. Issue merchandise to stands; ensure correct stock has been delivered. Prepare various operational reports; keep records pertaining to purchases, sales and requisitions. Keep abreast of sanitation laws; ensure proper sanitation procedures are followed. We are seeking a minimum of 1-3 years of food service experience.¿ Previous experience with inventory distribution and control. Familiar with purchasing and sanitation procedures, as well as standard food and beverage equipment. Experience with Tangent preferred. Strong communication, organizational skills and customer service skills. Ability to analyze data and make decisions. Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at . All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Hotel Human Resource Manager Role Summary: This position is responsible for the operation and administration of the Human Resources function, by providing support in Training & Development, Recruitment, Benefits Administration, Associate Relations, Engagement, Performance Management, HR Compliance and HR Administration areas. This position plays a key role in building a culture of service and excellence. Statement of Minimum Qualifications Needed to do the Job: 1. Bachelor's Degree in Hospitality, Business or Human Resources or equivalent experience 2. 2-5 Year's prior experience in a Human Resources role 3. Prior experience in the hospitality or restaurant industry preferred 4. Active HR Certification preferred 5. Operates with the highest degree of integrity and professionalism 6. Computer proficiency in Microsoft Word, Excel, Outlook, PowerPoint, HRIS systems, and web-based job posting applications. 7. Strong organizational and analytical skills and excellent oral and written communication skills. 8. Thorough understanding of Illinois and Federal employment laws 9. Exceptional interpersonal skills and emotional intelligence that will allow you to be successful in empathizing with associates and managers and mediating situations as needed 10. Exceptional presentation skills and ability to train and develop teams 11. Organized with the ability to maintain a variety of files and reports 12. Desire to be part of a dynamic team that works in a fast-paced, evolving environment 13. Willingness to work flexible hours as needed for various events and projects 14. An entrepreneurial spirit!

The Opportunity We are currently looking for an Assistant Operations Manager for our [Hotel Name]. As an Assistant Operations Manager, you'll be responsible for supporting the Operations Management team in the daily operation of the Guest Service functions to include Front Desk Operations, Housekeeping, Food and Beverage, and Engineering. Job Responsibilities Key responsibilities of an Assistant Operations Manager include: Supervising and directing the activities of the Operations Team Members to ensure that all team members are delivering prompt, efficient and friendly service in a professional manner Assisting Operations Team members with performing job duties as necessary Maintaining presence and support at areas needing the most support/assistance during peak periods Working quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s) Ensuring guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable Ensuring that all safety and security policies and procedures are followed Providing ongoing feedback, and rewarding/recognizing team members Training and developing team members Assisting with preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures Maintaining an efficient system of communication between all operations departments, with particular attention to guest impact areas and times Monitoring and maintaining operations systems and equipment to ensure their optimum performance Coordinating all billing requirements for individuals and groups in house as per reservation requirements Proactively planning to ensure departments are prepared based on awareness of future and current business at the property Actively encouraging all operations team members to maximize sales through up-selling, using incentives, promotions, etc. Assisting with adequate resource planning on a weekly basis and completing payroll on Company Time Management and Payroll System Assisting with the monitor and control of all Operations Supplies Job Requirements The ideal Assistant Operations Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities. The minimum qualifications for this position are: Minimum of three years operations experience in a hotel property of similar size and quality Minimum of one year of experience in an operation's supervisory role. Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment Ability to handle stressful situations in a calm, professional manner and exhibit good judgment Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible Must have excellent supervisory and interpersonal skills Ability to work a varied schedule that may include evenings, nights, and weekends An Equal Opportunity Employer With a prime Sunnyvale location close to most Silicon Valley corporate headquarters, the Domain Hotel® offers the kind of warm hospitality, inviting atmosphere and top-notch services sure to please business and leisure travelers alike. Inspired by the outdoor beauty of Northern California, The Domain Hotel® offers over 9,000 square feet of meeting space and accommodations for both leisure and business travelers.

The beautiful Residence Inn by Marriott in Palo Alto/Los Altos is now hiring for a Front Office/Guest Services Manager position. If you have prior hotel front desk experience as a Supervisor or Lead consider applying today! Job Overview Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Guest Services Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty. As a Guest Services Manager, you will: Oversee hiring, training, coaching, mentoring and scheduling for the front office team. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction. Apply problem solving skills to resolve guest issues to their satisfaction. Supervise ordering and inventory for front office supplies within a set budget. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. Requirements To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Previous hotel customer service experience is required. Applicants must be available to work evenings, weekends and holidays. Potential Advancement Opportunities: Operations Manager or Sales Manager - Assistant General Manager InnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law.

Our Exciting Work Environment Grounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At Little Caesars Arena, we provide food and beverage concessions, luxury suites catering, restaurant services and retail for our partners, the NHL's Detroit Red Wings and NBA's Detroit Pistons. We're working behind the scenes and on the front lines - making each guest experience, moment and memory the best it can be. The District Market is one of the marque restaurants within Little Caesars Arena. Accessable from the inside and along Woodward Avenue, the restaurant is open year round and provides customers with a wide array of choices for their breakfast, lunch and dinner. The Opportunity As the Restaurant Manager for Made In Detroit at Little Caeasars Arena, you will assist with daily operations Train staff; setting staff schedules, hold staff meetings, manage staff conduct and performance. Complete daily reports, inventory control, opening and/or closing duties, health & sanitation and maintain service standards. Build and maintain positive customer relations. Establish and maintain a high level of guest service. Implement timely changes in operating plans to respond to financial results as directed by General Manager. Qualifications We are seeking a positive, energetic team player with Minimum of three (3) years experience in a high volume restaurant environment. Must possess a strong knowledge of food and beverage procedures, controls and administration as well as complete awareness and ability to perform all foodservice functions. Excellent verbal communication and supervisory skills. Experience with Micros POS. Bachelor's degree in Hospitality Management or related field, or equivalent, preferred. Grade B2 Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.