Rise. Shine. Work happy. As experts in hotel operations creating memorable guest experiences, Drury Hotels Company's Assistant General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests. Position: Assistant General Manager-Food and Beverage at our Drury Plaza Hotel Richmond property WHAT CAN YOU EXPECT FROM US Expect to be appreciated for who you are and recognized for what you do. As part of Drury Hotels Hotel Operations Leadership team, you will: Lead, coach and develop team members in all areas of the hotel. Cultivate an environment of exceptional guest service by establishing high service standards by hiring the right team members with the right attitude for the right position. Use good critical thinking skills to successfully handle challenging situations. Demonstrate strong leadership capability by proactively resolving issues. Show dedication to continuous improvement. You will provide expert leadership across all departments with a specific focus on the Food and Beverage components including lobby bar, breakfast and 5:30 Kickback of the hotel. You will take the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles. You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance measures. You will deliver on key business measures of service, food and beverage costs and labor controls and team engagement through hands-on leadership, delegating and empowering team members. WHAT WE EXPECT OF YOU A positive, can-do attitude required. Bachelor's degree in hospitality, business or related field preferred. Minimum of one year supervisory experience with demonstrated leadership success. Hotel specific experience preferred. Working Relationships Reports to the General Manager. Works cooperatively with corporate office staff. Ensures and promotes a positive and cooperative work relationship with all hotel departments. Competencies Continuous Improvement Financial Responsibility Guest Expectations Problem Solving Teamwork Drury Hotels Company is a Missouri-based, family-owned and operated hotel system with more than 150 hotels in 25 states. Founded in 1973, Drury Hotels has been recognized by the J.D. Power 2018 North America Hotel Guest Satisfaction Index Study SM , earning the award for "Highest in Guest Satisfaction Among Upper Midscale Hotel Chains." 2018 marked the 13th consecutive year Drury received this award. Nearest Major Market: Richmond Job Segment: Food Service, Hospitality
Nov 18, 2019
Full time
Rise. Shine. Work happy. As experts in hotel operations creating memorable guest experiences, Drury Hotels Company's Assistant General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests. Position: Assistant General Manager-Food and Beverage at our Drury Plaza Hotel Richmond property WHAT CAN YOU EXPECT FROM US Expect to be appreciated for who you are and recognized for what you do. As part of Drury Hotels Hotel Operations Leadership team, you will: Lead, coach and develop team members in all areas of the hotel. Cultivate an environment of exceptional guest service by establishing high service standards by hiring the right team members with the right attitude for the right position. Use good critical thinking skills to successfully handle challenging situations. Demonstrate strong leadership capability by proactively resolving issues. Show dedication to continuous improvement. You will provide expert leadership across all departments with a specific focus on the Food and Beverage components including lobby bar, breakfast and 5:30 Kickback of the hotel. You will take the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles. You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance measures. You will deliver on key business measures of service, food and beverage costs and labor controls and team engagement through hands-on leadership, delegating and empowering team members. WHAT WE EXPECT OF YOU A positive, can-do attitude required. Bachelor's degree in hospitality, business or related field preferred. Minimum of one year supervisory experience with demonstrated leadership success. Hotel specific experience preferred. Working Relationships Reports to the General Manager. Works cooperatively with corporate office staff. Ensures and promotes a positive and cooperative work relationship with all hotel departments. Competencies Continuous Improvement Financial Responsibility Guest Expectations Problem Solving Teamwork Drury Hotels Company is a Missouri-based, family-owned and operated hotel system with more than 150 hotels in 25 states. Founded in 1973, Drury Hotels has been recognized by the J.D. Power 2018 North America Hotel Guest Satisfaction Index Study SM , earning the award for "Highest in Guest Satisfaction Among Upper Midscale Hotel Chains." 2018 marked the 13th consecutive year Drury received this award. Nearest Major Market: Richmond Job Segment: Food Service, Hospitality
Management/Supervisory (65%) Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates. Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands. Conducts or provides assistance in conducting all weekly, quarterly, and annual meetings. Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines. Performs functions of the General Manager in his or her absence. Financial Responsibilities and Forecasting (30%) Responsible for completing weekly summary reports for the General Manager. Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information. Reviews, validates, and pays vendor invoices. Responsible for hotel payroll administration. Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan. Guest Service (ongoing) Offer guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned (10%) Fills in for vacant shifts as needed. Assists with sales and marketing efforts as directed by General Manager
Nov 18, 2019
Full time
Management/Supervisory (65%) Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates. Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands. Conducts or provides assistance in conducting all weekly, quarterly, and annual meetings. Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines. Performs functions of the General Manager in his or her absence. Financial Responsibilities and Forecasting (30%) Responsible for completing weekly summary reports for the General Manager. Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information. Reviews, validates, and pays vendor invoices. Responsible for hotel payroll administration. Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan. Guest Service (ongoing) Offer guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned (10%) Fills in for vacant shifts as needed. Assists with sales and marketing efforts as directed by General Manager
Management/Supervisory (65%) Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates. Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands. Conducts or provides assistance in conducting all weekly, quarterly, and annual meetings. Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines. Performs functions of the General Manager in his or her absence. Financial Responsibilities and Forecasting (30%) Responsible for completing weekly summary reports for the General Manager. Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information. Reviews, validates, and pays vendor invoices. Responsible for hotel payroll administration. Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan. Guest Service (ongoing) Offer guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned (10%) Fills in for vacant shifts as needed. Assists with sales and marketing efforts as directed by General Manager
Nov 17, 2019
Full time
Management/Supervisory (65%) Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates. Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands. Conducts or provides assistance in conducting all weekly, quarterly, and annual meetings. Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines. Performs functions of the General Manager in his or her absence. Financial Responsibilities and Forecasting (30%) Responsible for completing weekly summary reports for the General Manager. Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information. Reviews, validates, and pays vendor invoices. Responsible for hotel payroll administration. Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan. Guest Service (ongoing) Offer guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned (10%) Fills in for vacant shifts as needed. Assists with sales and marketing efforts as directed by General Manager
Hyatt Place Fort Worth/Historic Stockyards
Fort Worth, TX, USA
Description of Job Hyatt Place Fort Worth located in the heart of the Historic Stockyards is seeking an Assistant General Manager . With bold Texas overtones, our 101 beautifully appointed guestrooms offer the perfect combination of convenience, comfort, and Southern hospitality. The Fort Worth Historic Stockyard district covers 125 acres over 15 square blocks containing legendary landmarks and world famous cuisine. If you can envision weekly championship rodeos, train/trail and horse-drawn carriage rides, along with daily cattle drives in the horizon, your trail for a new career starts here! Job Overview Responsible for all aspects of the operation, including Guest and Team Member satisfaction, financial performance, sales and revenue generation, relations, and delivering a return on investment to ownership. Assists the General Manager in implementing hotel-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key Guests and is involved in the sales process. Principle Responsibilities and Duties Optimize and maximize Guest and Team Member experiences. Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality. Directly responsible for at least two departments and at times may be responsible for the effective operation of the entire hotel in the absence of the General Manager. Effectively manage and motivate Team Members to ensure achievement of overall financial results, Guest and Team Member satisfaction. Champion of the hotel's internal and external communications and record-keeping. Maintain a professional image and support the Company in actions and words at all times. Maintain a hotel atmosphere consistent with the Company's standards for professionalism and total quality Guest service. Maintain open channels of communication with General Manager, fellow Team Members, and Guests. Address Guests' complaints in a manner which results in superior Guest service. In the absence of the General Manager, handle emergencies at the hotel, following procedures for notifying the proper Company management and civil authorities when necessary. Actively enforce all safety policies to protect Team Members, Guests, and Company Assets. Extend professionalism and courtesy to Guests at all times. Motivate and encourage staff to effectively solve problems which need attention. Assist and train Managers to schedule their workforce against hours/occupied room goals. Assist and train Team Members to understand Guests' ever changing needs and how to exceed them. Proactively deal with Team Member concerns. Provide a safe working environment, in compliance with OSHA/SMDS standards. Maintain current licenses and permits throughout the property. Ensure a viable key control program is in place. Comply with all Corporate accounting procedures. Lead by example, demonstrating self-confidence, energy, and enthusiasm. In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas, and the achievement of hotel goals. Skills, Education & Other Requirements 2 + years of hotel leadership experience (preferably with Hyatt) Strong guest service skills relative to impact on hotel revenues Strong leadership skills Hotel/Hospitality degree an asset Communication and organizational skills are of utmost importance for this position. Possess clear concise written and verbal communication skills
Nov 16, 2019
Full time
Description of Job Hyatt Place Fort Worth located in the heart of the Historic Stockyards is seeking an Assistant General Manager . With bold Texas overtones, our 101 beautifully appointed guestrooms offer the perfect combination of convenience, comfort, and Southern hospitality. The Fort Worth Historic Stockyard district covers 125 acres over 15 square blocks containing legendary landmarks and world famous cuisine. If you can envision weekly championship rodeos, train/trail and horse-drawn carriage rides, along with daily cattle drives in the horizon, your trail for a new career starts here! Job Overview Responsible for all aspects of the operation, including Guest and Team Member satisfaction, financial performance, sales and revenue generation, relations, and delivering a return on investment to ownership. Assists the General Manager in implementing hotel-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key Guests and is involved in the sales process. Principle Responsibilities and Duties Optimize and maximize Guest and Team Member experiences. Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality. Directly responsible for at least two departments and at times may be responsible for the effective operation of the entire hotel in the absence of the General Manager. Effectively manage and motivate Team Members to ensure achievement of overall financial results, Guest and Team Member satisfaction. Champion of the hotel's internal and external communications and record-keeping. Maintain a professional image and support the Company in actions and words at all times. Maintain a hotel atmosphere consistent with the Company's standards for professionalism and total quality Guest service. Maintain open channels of communication with General Manager, fellow Team Members, and Guests. Address Guests' complaints in a manner which results in superior Guest service. In the absence of the General Manager, handle emergencies at the hotel, following procedures for notifying the proper Company management and civil authorities when necessary. Actively enforce all safety policies to protect Team Members, Guests, and Company Assets. Extend professionalism and courtesy to Guests at all times. Motivate and encourage staff to effectively solve problems which need attention. Assist and train Managers to schedule their workforce against hours/occupied room goals. Assist and train Team Members to understand Guests' ever changing needs and how to exceed them. Proactively deal with Team Member concerns. Provide a safe working environment, in compliance with OSHA/SMDS standards. Maintain current licenses and permits throughout the property. Ensure a viable key control program is in place. Comply with all Corporate accounting procedures. Lead by example, demonstrating self-confidence, energy, and enthusiasm. In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas, and the achievement of hotel goals. Skills, Education & Other Requirements 2 + years of hotel leadership experience (preferably with Hyatt) Strong guest service skills relative to impact on hotel revenues Strong leadership skills Hotel/Hospitality degree an asset Communication and organizational skills are of utmost importance for this position. Possess clear concise written and verbal communication skills
Avon Old Farms Hotel, part of Classic Hotels of Connecticut, is seeking a hands-on General Manager to oversee this upscale property that has been voted "Best of the Best" by Yankee Magazine. The hotel features 157 luxurious guest rooms and spacious suites as well as over 6,000 square feet of well-appointed meeting space. Job Requirements: Ideal candidate will have strong leadership and interpersonal skills and must possess a minimum of 5 years General Manager or Assistant General Manager experience. This position requires extensive knowledge of all phases of hotel management including sales and marketing, human resources, food and beverage, budget/forecast management, rooms division, housekeeping and maintenance. Responsibilities include maintaining quality standards while maximizing profits and exceeding guest expectations. Benefit Package: Competitive base salary commensurate with experience Competitive Benefit Package 401(k) Retirement Program Vacation, Sick and Holiday Paid Time
Nov 16, 2019
Full time
Avon Old Farms Hotel, part of Classic Hotels of Connecticut, is seeking a hands-on General Manager to oversee this upscale property that has been voted "Best of the Best" by Yankee Magazine. The hotel features 157 luxurious guest rooms and spacious suites as well as over 6,000 square feet of well-appointed meeting space. Job Requirements: Ideal candidate will have strong leadership and interpersonal skills and must possess a minimum of 5 years General Manager or Assistant General Manager experience. This position requires extensive knowledge of all phases of hotel management including sales and marketing, human resources, food and beverage, budget/forecast management, rooms division, housekeeping and maintenance. Responsibilities include maintaining quality standards while maximizing profits and exceeding guest expectations. Benefit Package: Competitive base salary commensurate with experience Competitive Benefit Package 401(k) Retirement Program Vacation, Sick and Holiday Paid Time
Avon Old Farms Hotel, part of Classic Hotels of Connecticut, is seeking a hands-on General Manager to oversee this upscale property that has been voted "Best of the Best" by Yankee Magazine. The hotel features 157 luxurious guest rooms and spacious suites as well as over 6,000 square feet of well-appointed meeting space. Job Requirements: Ideal candidate will have strong leadership and interpersonal skills and must possess a minimum of 5 years General Manager or Assistant General Manager experience. This position requires extensive knowledge of all phases of hotel management including sales and marketing, human resources, food and beverage, budget/forecast management, rooms division, housekeeping and maintenance. Responsibilities include maintaining quality standards while maximizing profits and exceeding guest expectations. Benefit Package: Competitive base salary commensurate with experience Competitive Benefit Package 401(k) Retirement Program Vacation, Sick and Holiday Paid Time
Nov 16, 2019
Full time
Avon Old Farms Hotel, part of Classic Hotels of Connecticut, is seeking a hands-on General Manager to oversee this upscale property that has been voted "Best of the Best" by Yankee Magazine. The hotel features 157 luxurious guest rooms and spacious suites as well as over 6,000 square feet of well-appointed meeting space. Job Requirements: Ideal candidate will have strong leadership and interpersonal skills and must possess a minimum of 5 years General Manager or Assistant General Manager experience. This position requires extensive knowledge of all phases of hotel management including sales and marketing, human resources, food and beverage, budget/forecast management, rooms division, housekeeping and maintenance. Responsibilities include maintaining quality standards while maximizing profits and exceeding guest expectations. Benefit Package: Competitive base salary commensurate with experience Competitive Benefit Package 401(k) Retirement Program Vacation, Sick and Holiday Paid Time
Kalahari Resorts & Conventions
Round Rock, TX, USA
Kalahari Resorts & Conventions is expanding to the Round Rock/Austin market, with an opening date of November 2020. We are seeking an Assistant General Manager to join our team now, and continue the planning process. We will open with: 975 guest rooms America's largest indoor waterpark 200,000 sq. ft. of convention space 19 food and beverage options Full spa with 10 treatment rooms 80,000 sq. ft. indoor Family Entertainment Park to include a rollercoaster ...and so much more! PREVIOUS EXPERIENCE REQUIRED 5 years extensive managerial and supervisory experience as a Director of Rooms, Assistant General Manager, Director of Sales & Marketing and/or Food & Beverage Director of a large (over 500 rooms) hotel/resort or hospitality environment is required. Premise and liability accountability and contract-managed service experience is desirable. JOB SUMMARY Assists General Manager in overseeing and coordination of the planning, organizing, training, and leadership necessary to achieve stated objectives in Resort sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. Responsible for managing both the revenue and (P&L) Profit & Loss of the Resort. Assists GM in overseeing the day-to-day operations of the Resort. Assist the GM in providing overall leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services. Is essentially the "face" of the Resort, and must represent the Resort in a knowledgeable and eloquent manner. Assures that the Resort complies with local, state, and federal, rules, regulations, human resources, safety, and sanitation/health requirements within the resort. EDUCATION REQUIREMENTS : Bachelor's degree in institutions' management, hospitality services, foods and nutrition, business administration, hotel management or other related field is required. Our company culture: What it's like to work with Kalahari:
Nov 09, 2019
Full time
Kalahari Resorts & Conventions is expanding to the Round Rock/Austin market, with an opening date of November 2020. We are seeking an Assistant General Manager to join our team now, and continue the planning process. We will open with: 975 guest rooms America's largest indoor waterpark 200,000 sq. ft. of convention space 19 food and beverage options Full spa with 10 treatment rooms 80,000 sq. ft. indoor Family Entertainment Park to include a rollercoaster ...and so much more! PREVIOUS EXPERIENCE REQUIRED 5 years extensive managerial and supervisory experience as a Director of Rooms, Assistant General Manager, Director of Sales & Marketing and/or Food & Beverage Director of a large (over 500 rooms) hotel/resort or hospitality environment is required. Premise and liability accountability and contract-managed service experience is desirable. JOB SUMMARY Assists General Manager in overseeing and coordination of the planning, organizing, training, and leadership necessary to achieve stated objectives in Resort sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. Responsible for managing both the revenue and (P&L) Profit & Loss of the Resort. Assists GM in overseeing the day-to-day operations of the Resort. Assist the GM in providing overall leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services. Is essentially the "face" of the Resort, and must represent the Resort in a knowledgeable and eloquent manner. Assures that the Resort complies with local, state, and federal, rules, regulations, human resources, safety, and sanitation/health requirements within the resort. EDUCATION REQUIREMENTS : Bachelor's degree in institutions' management, hospitality services, foods and nutrition, business administration, hotel management or other related field is required. Our company culture: What it's like to work with Kalahari:
Come join our team at the Residence Inn by Marriott in San Bernardino, CA! We are seeking a motivated individual with prior hotel/Marriott experience ready to step-in as Assistant General Manager. This position will oversee multiple departments and projects which requires a very flexible schedule and desire to help the hotel exceed! Job Overview Apply your leadership skills and ability to inspire others to create memorable experiences! As an Assistant General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and leading by example, you will champion them to provide great service for our guests resulting in great financial performance for our owners. As an Assistant General Manager, you will: Interview, hire, train, support, coach and mentor various departments and teams. Champion great service and empower employees to take care of our guests. Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction. Apply problem solving skills to resolve guest and/or employee issues to their satisfaction. Monitor daily tasks to ensure that all standard operating procedures are followed. Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations. Support and contribute to the proactive sales efforts of the sales team on a continual basis. Ensure that proper emergency procedures are communicated and followed, when necessary. Conduct property inspections to ensure the hotel is a clean, safe and secure environment. Plan for success and improvement with staff meetings, action plans and daily huddles. Support and fill in for the General Manager when needed. Potential Advancement Opportunities: General Manager InnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law. Requirements: To be successful in this role, you need strong verbal and written communication skills. You must be able to drive, read, write, type and use various forms of technology. This job requires you to stand and move around for an entire shift and you also must be able to lift at least 25 pounds. Previous customer service and/or management experience is required. Applicants must be available to work evenings, weekends and holidays.
Nov 09, 2019
Full time
Come join our team at the Residence Inn by Marriott in San Bernardino, CA! We are seeking a motivated individual with prior hotel/Marriott experience ready to step-in as Assistant General Manager. This position will oversee multiple departments and projects which requires a very flexible schedule and desire to help the hotel exceed! Job Overview Apply your leadership skills and ability to inspire others to create memorable experiences! As an Assistant General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and leading by example, you will champion them to provide great service for our guests resulting in great financial performance for our owners. As an Assistant General Manager, you will: Interview, hire, train, support, coach and mentor various departments and teams. Champion great service and empower employees to take care of our guests. Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction. Apply problem solving skills to resolve guest and/or employee issues to their satisfaction. Monitor daily tasks to ensure that all standard operating procedures are followed. Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations. Support and contribute to the proactive sales efforts of the sales team on a continual basis. Ensure that proper emergency procedures are communicated and followed, when necessary. Conduct property inspections to ensure the hotel is a clean, safe and secure environment. Plan for success and improvement with staff meetings, action plans and daily huddles. Support and fill in for the General Manager when needed. Potential Advancement Opportunities: General Manager InnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law. Requirements: To be successful in this role, you need strong verbal and written communication skills. You must be able to drive, read, write, type and use various forms of technology. This job requires you to stand and move around for an entire shift and you also must be able to lift at least 25 pounds. Previous customer service and/or management experience is required. Applicants must be available to work evenings, weekends and holidays.
Management/Supervisory (65%) Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates. Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands. Conducts or provides assistance in conducting all weekly, quarterly, and annual meetings. Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines. Performs functions of the General Manager in his or her absence. Financial Responsibilities and Forecasting (30%) Responsible for completing weekly summary reports for the General Manager. Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information. Reviews, validates, and pays vendor invoices. Responsible for hotel payroll administration. Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan. Guest Service (ongoing) Offer guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned (10%) Fills in for vacant shifts as needed. Assists with sales and marketing efforts as directed by General Manager
Nov 07, 2019
Full time
Management/Supervisory (65%) Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates. Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands. Conducts or provides assistance in conducting all weekly, quarterly, and annual meetings. Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines. Performs functions of the General Manager in his or her absence. Financial Responsibilities and Forecasting (30%) Responsible for completing weekly summary reports for the General Manager. Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information. Reviews, validates, and pays vendor invoices. Responsible for hotel payroll administration. Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan. Guest Service (ongoing) Offer guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned (10%) Fills in for vacant shifts as needed. Assists with sales and marketing efforts as directed by General Manager
NANA Management Services is currently hiring for an Assistant General Manager and Kitchen Manager to support their K-12 Food Service unit in Remote, AK. These upper level management opportunities are ideal for qualified and experienced individuals seeking to establish a career and/or grow within food service while supporting K-12 education in Remote, AK. Travel and driving are required for these positions. The successful candidate hired must be willing to relocate to Remote, AK. The Assistant General Manager is a 12-month, year-round, position and is responsible for overseeing the student dining operation serving breakfast, lunch and dinner, on occasion. This position will engage with various production teams daily, with visits during serving time to ensure student satisfaction and quality assurance. Operations include meal production for student's distribution to 10 regional schools and managing the logistics of the distribution. Competitive salary plus benefits offered starting at $70,000.00/year and up, D.O.E. The Kitchen Manager directs a wide variety of food items required in a student dining operation serving breakfast, lunch and dinner. This position is in operation for 10-months out of the school calendar year. This position will oversee high quality, cost effective, food preparation and service within an industrial kitchen. The Kitchen Manager plans and implements Sodexho programs on a variety of nutritionally balanced and price conscious meals. Competitive salary plus benefits offered starting at $50,000.00/year and up, D.O.E. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law. It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements. Built on a culture of safety and integrity, NMS delivers award-winning support services to a variety of clients throughout North America. At NMS, we take pride in bringing experience and know-how to every project, safely and consistently providing the highest levels of customer service to our clients. Our service portfolio includes food services, security, facilities management and camp services. NMS is owned by NANA Development Corporation, a wholly owned subsidiary of NANA Regional Corporation, and Sodexo USA. We are proud to serve not only our original oilfield clients of more than 40 years, but also federal, state and local governments, corporate facilities, healthcare institutions, school and universities, manufacturing centers, hotels and banking centers, among many others. We believe in the power of partnership, quickly responding to client needs with innovation and zeal.
Nov 01, 2019
Full time
NANA Management Services is currently hiring for an Assistant General Manager and Kitchen Manager to support their K-12 Food Service unit in Remote, AK. These upper level management opportunities are ideal for qualified and experienced individuals seeking to establish a career and/or grow within food service while supporting K-12 education in Remote, AK. Travel and driving are required for these positions. The successful candidate hired must be willing to relocate to Remote, AK. The Assistant General Manager is a 12-month, year-round, position and is responsible for overseeing the student dining operation serving breakfast, lunch and dinner, on occasion. This position will engage with various production teams daily, with visits during serving time to ensure student satisfaction and quality assurance. Operations include meal production for student's distribution to 10 regional schools and managing the logistics of the distribution. Competitive salary plus benefits offered starting at $70,000.00/year and up, D.O.E. The Kitchen Manager directs a wide variety of food items required in a student dining operation serving breakfast, lunch and dinner. This position is in operation for 10-months out of the school calendar year. This position will oversee high quality, cost effective, food preparation and service within an industrial kitchen. The Kitchen Manager plans and implements Sodexho programs on a variety of nutritionally balanced and price conscious meals. Competitive salary plus benefits offered starting at $50,000.00/year and up, D.O.E. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law. It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements. Built on a culture of safety and integrity, NMS delivers award-winning support services to a variety of clients throughout North America. At NMS, we take pride in bringing experience and know-how to every project, safely and consistently providing the highest levels of customer service to our clients. Our service portfolio includes food services, security, facilities management and camp services. NMS is owned by NANA Development Corporation, a wholly owned subsidiary of NANA Regional Corporation, and Sodexo USA. We are proud to serve not only our original oilfield clients of more than 40 years, but also federal, state and local governments, corporate facilities, healthcare institutions, school and universities, manufacturing centers, hotels and banking centers, among many others. We believe in the power of partnership, quickly responding to client needs with innovation and zeal.
About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams . That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: Start Your Journey with Midas Hospitality: We are seeking a hands-on, energetic General Manager to join our team at the Springhill Suites located in Lenexa, KS. The General Manager is the backbone of all hotel operations, and is in charge of the training, culture and overall running of the hotel. This position will be responsible for the effective and efficient operation of the hotel while achieving guest satisfaction and revenue goals. What You Will Be Doing: Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels of talent. Have a creative flair in managing the design details and the soul of the operation. Ability to comprehend and utilize Profit and Loss statements The Ideal Candidate: Must have at least 5 years experience in a hotel setting. Must have previous experience as an Assistant General Manager or General Manager of a limited service hotel. We offer a range of benefits including, but not limited to: Growth and development tools and access to learning Robust PTO policies Medical/Dental/Vision Coverage 401k matching Employee Assistance Program Discounted products and services
Nov 18, 2019
Full time
About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams . That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: Start Your Journey with Midas Hospitality: We are seeking a hands-on, energetic General Manager to join our team at the Springhill Suites located in Lenexa, KS. The General Manager is the backbone of all hotel operations, and is in charge of the training, culture and overall running of the hotel. This position will be responsible for the effective and efficient operation of the hotel while achieving guest satisfaction and revenue goals. What You Will Be Doing: Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels of talent. Have a creative flair in managing the design details and the soul of the operation. Ability to comprehend and utilize Profit and Loss statements The Ideal Candidate: Must have at least 5 years experience in a hotel setting. Must have previous experience as an Assistant General Manager or General Manager of a limited service hotel. We offer a range of benefits including, but not limited to: Growth and development tools and access to learning Robust PTO policies Medical/Dental/Vision Coverage 401k matching Employee Assistance Program Discounted products and services
The beautiful Residence Inn by Marriott in Palo Alto/Los Altos is now hiring for a Front Office/Guest Services Manager position. If you have prior hotel front desk experience as a Supervisor or Lead consider applying today! Job Overview Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Guest Services Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty. As a Guest Services Manager, you will: Oversee hiring, training, coaching, mentoring and scheduling for the front office team. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction. Apply problem solving skills to resolve guest issues to their satisfaction. Supervise ordering and inventory for front office supplies within a set budget. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. Requirements To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Previous hotel customer service experience is required. Applicants must be available to work evenings, weekends and holidays. Potential Advancement Opportunities: Operations Manager or Sales Manager - Assistant General Manager InnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law.
Nov 18, 2019
Full time
The beautiful Residence Inn by Marriott in Palo Alto/Los Altos is now hiring for a Front Office/Guest Services Manager position. If you have prior hotel front desk experience as a Supervisor or Lead consider applying today! Job Overview Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Guest Services Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty. As a Guest Services Manager, you will: Oversee hiring, training, coaching, mentoring and scheduling for the front office team. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction. Apply problem solving skills to resolve guest issues to their satisfaction. Supervise ordering and inventory for front office supplies within a set budget. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. Requirements To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Previous hotel customer service experience is required. Applicants must be available to work evenings, weekends and holidays. Potential Advancement Opportunities: Operations Manager or Sales Manager - Assistant General Manager InnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law.
We have an opening for a ASSISTANT MANAGER RETAIL FOOD SERVICEposition. Location :WAKEMED, RALEIGH, NC Schedule: VARIESWEEKENDS REQUIRED: Note: online applications accepted only. WE MAKE IT EASY! You can now chat or text-to-apply , in addition to our standard online apply. Just text JOB to 75000 & search for the requisition ID number 328951 . Click here to view more. You can now prerecord video introductions. Be more than just words on a resume and get in front of the hiring manager faster. Click here to get a sneak peek preview. If you have a positive attitude and a love for learning, you may be interested in joining our team. Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants and cafés feature socially responsible practices and exceptional guest experiences. The company's Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. The Atlanta-based company was named one of Modern Healthcare magazine's "Top 100 Best Places to Work in Healthcare in 2013" and one of Training Magazine's top 125 for 2014. Full time associates at Morrison Healthcare are offered many fantastic benefits such as: Medical Dental Vision Flexible Spending Accounts (FSAs) Commuter Benefits Wellness Program Employee Assistance Program Life Insurance for Associates and Eligible Dependents Short Term Disability (STD) and Long Term Disability (LTD) Accidental Death & Dismemberment (AD&D) Insurance Discount Marketplace And other voluntary benefits Job Summary Summary: As an Assistant Retail Food Service Manager, you will be responsible for supporting the General Manager or Director in the overall success of the food service operation. This includes adhering to the client's culture and guidelines, the Health Department's regulations, and company's standards, policies, and expectations of food quality, freshness and presentation. This position also motivates, trains, develops, and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers and client. Essential Duties and Responsibilities: Manages the day-to-day food service operation. Plans and supervises special functions, maintains cash controls and payroll records, and oversees the hiring of frontline team members. Directs and trains staff to provide scheduled retail services. Completes all daily, weekly, or monthly reports. Implements and maintains cash handling standards to eliminate theft of services or company funds. Implements and promotes green initiatives. Ensures all QA and sanitation standards are maintained on a daily basis. Contributes to the development of the web site and update social media with new programs/promotions. Performs other duties as assigned. Qualifications: 2 years of retail operational food service management experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Retail marketing experience is preferred. Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation. Experience with cash retail operations. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred. Associate's degree is preferred. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
Nov 18, 2019
Full time
We have an opening for a ASSISTANT MANAGER RETAIL FOOD SERVICEposition. Location :WAKEMED, RALEIGH, NC Schedule: VARIESWEEKENDS REQUIRED: Note: online applications accepted only. WE MAKE IT EASY! You can now chat or text-to-apply , in addition to our standard online apply. Just text JOB to 75000 & search for the requisition ID number 328951 . Click here to view more. You can now prerecord video introductions. Be more than just words on a resume and get in front of the hiring manager faster. Click here to get a sneak peek preview. If you have a positive attitude and a love for learning, you may be interested in joining our team. Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants and cafés feature socially responsible practices and exceptional guest experiences. The company's Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. The Atlanta-based company was named one of Modern Healthcare magazine's "Top 100 Best Places to Work in Healthcare in 2013" and one of Training Magazine's top 125 for 2014. Full time associates at Morrison Healthcare are offered many fantastic benefits such as: Medical Dental Vision Flexible Spending Accounts (FSAs) Commuter Benefits Wellness Program Employee Assistance Program Life Insurance for Associates and Eligible Dependents Short Term Disability (STD) and Long Term Disability (LTD) Accidental Death & Dismemberment (AD&D) Insurance Discount Marketplace And other voluntary benefits Job Summary Summary: As an Assistant Retail Food Service Manager, you will be responsible for supporting the General Manager or Director in the overall success of the food service operation. This includes adhering to the client's culture and guidelines, the Health Department's regulations, and company's standards, policies, and expectations of food quality, freshness and presentation. This position also motivates, trains, develops, and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers and client. Essential Duties and Responsibilities: Manages the day-to-day food service operation. Plans and supervises special functions, maintains cash controls and payroll records, and oversees the hiring of frontline team members. Directs and trains staff to provide scheduled retail services. Completes all daily, weekly, or monthly reports. Implements and maintains cash handling standards to eliminate theft of services or company funds. Implements and promotes green initiatives. Ensures all QA and sanitation standards are maintained on a daily basis. Contributes to the development of the web site and update social media with new programs/promotions. Performs other duties as assigned. Qualifications: 2 years of retail operational food service management experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Retail marketing experience is preferred. Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation. Experience with cash retail operations. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred. Associate's degree is preferred. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
Hotel Human Resource Manager Role Summary: This position is responsible for the operation and administration of the Human Resources function, by providing support in Training & Development, Recruitment, Benefits Administration, Associate Relations, Engagement, Performance Management, HR Compliance and HR Administration areas. This position plays a key role in building a culture of service and excellence. Statement of Minimum Qualifications Needed to do the Job: 1. Bachelor's Degree in Hospitality, Business or Human Resources or equivalent experience 2. 2-5 Year's prior experience in a Human Resources role 3. Prior experience in the hospitality or restaurant industry preferred 4. Active HR Certification preferred 5. Operates with the highest degree of integrity and professionalism 6. Computer proficiency in Microsoft Word, Excel, Outlook, PowerPoint, HRIS systems, and web-based job posting applications. 7. Strong organizational and analytical skills and excellent oral and written communication skills. 8. Thorough understanding of Illinois and Federal employment laws 9. Exceptional interpersonal skills and emotional intelligence that will allow you to be successful in empathizing with associates and managers and mediating situations as needed 10. Exceptional presentation skills and ability to train and develop teams 11. Organized with the ability to maintain a variety of files and reports 12. Desire to be part of a dynamic team that works in a fast-paced, evolving environment 13. Willingness to work flexible hours as needed for various events and projects 14. An entrepreneurial spirit!
Nov 18, 2019
Full time
Hotel Human Resource Manager Role Summary: This position is responsible for the operation and administration of the Human Resources function, by providing support in Training & Development, Recruitment, Benefits Administration, Associate Relations, Engagement, Performance Management, HR Compliance and HR Administration areas. This position plays a key role in building a culture of service and excellence. Statement of Minimum Qualifications Needed to do the Job: 1. Bachelor's Degree in Hospitality, Business or Human Resources or equivalent experience 2. 2-5 Year's prior experience in a Human Resources role 3. Prior experience in the hospitality or restaurant industry preferred 4. Active HR Certification preferred 5. Operates with the highest degree of integrity and professionalism 6. Computer proficiency in Microsoft Word, Excel, Outlook, PowerPoint, HRIS systems, and web-based job posting applications. 7. Strong organizational and analytical skills and excellent oral and written communication skills. 8. Thorough understanding of Illinois and Federal employment laws 9. Exceptional interpersonal skills and emotional intelligence that will allow you to be successful in empathizing with associates and managers and mediating situations as needed 10. Exceptional presentation skills and ability to train and develop teams 11. Organized with the ability to maintain a variety of files and reports 12. Desire to be part of a dynamic team that works in a fast-paced, evolving environment 13. Willingness to work flexible hours as needed for various events and projects 14. An entrepreneurial spirit!
We are looking for a Training Manager with around 3 years of Hotel or Hospitality Industry experience. The Training Manager is responsible for ensuring the successful creation and delivery of new hire training and solution training including new features and product launches. The Training Manager works closely with departmental Managers and the Director of Operations for strategic direction to ensure training content properly aligns with hotel industry operations, and provides strategic direction and vision for all solutions. The Training Manager also works with our leadership team to identify and address organizational development needs. Successful candidates will have a creative, true hands-on approach, as well as strong knowledge of hotel operations, experience with teaching others and exceptional analytical thinking skills. Essential Functions Collaborates with subject matter experts and cross-functional teams to creating new hire training to include customer service, on-boarding processes, property management systems and solution training incorporating appropriate hotel analogies and terminology. Creates supplemental or ancillary training requested by Sales or Operations. Responsible for development or facilitation of innovative training which may include on-line tutorials, web-conferencing or in-person which increases speed to proficiency and impacts business metrics and organizational effectiveness. Manages training activities including scheduling, prioritization of training and employee compliance audits. Administers methods for gathering and tracking training metrics. Develops and updates appropriate training materials (e.g. participants workbooks, practices, user guides, assessments, etc.) to optimize learning for new hires and clients. Works closely with departmental Managers, Leadership team and the Director of Operations to ensure training content properly aligns with hotel industry operations, strategic direction and vision of the company and each solution. Conducts reviews of training quality trends and implements corrective action as needed. Ensures training content accuracy for all programs through regular audits and classroom delivery evaluations. Identifies information gaps through needs analysis methodology and develops appropriate training programs, including the selection or design of appropriate training aids. Implements training department policies and procedures. Drives best practice standardization across all departments and sites. Participants in the development of the Training budget as required. Manages Training budget by controlling expenses to achieve or exceed budgeted goals. Completes special project work as assigned. Job Requirements Bachelor's Degree in Learning & Development / Instructional Design or 3+ years Hotel Industry experience in a Management role. 2 years training experience developing content and facilitating. Hotel Industry experience as General Manager, Assistant General Manager or Operations Manager. Instructional design and / or online tutorial development. Experience developing PowerPoint training presentations, Facilitator Guides and Participant Guides. Responsible for and focused on exceeding Client expectations Service focused; passionate, patient, attentive, empathic Self-motivated, team-oriented, strong relationship skills Exceptional technical and logical capacity Displays Initiative Ability to effectively use Google and Microsoft Office applications with above average skills in MS Excel Capable of managing several projects with minimal supervision Must be able to work a flexible schedule to support day, evening and night audit shifts if necessary Excellent analytical skills to anticipate and resolve customer issues Additional Information NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Meet Your Recruiter Brennan Peroutka Recruiter I grew up in Baltimore!
Nov 18, 2019
Full time
We are looking for a Training Manager with around 3 years of Hotel or Hospitality Industry experience. The Training Manager is responsible for ensuring the successful creation and delivery of new hire training and solution training including new features and product launches. The Training Manager works closely with departmental Managers and the Director of Operations for strategic direction to ensure training content properly aligns with hotel industry operations, and provides strategic direction and vision for all solutions. The Training Manager also works with our leadership team to identify and address organizational development needs. Successful candidates will have a creative, true hands-on approach, as well as strong knowledge of hotel operations, experience with teaching others and exceptional analytical thinking skills. Essential Functions Collaborates with subject matter experts and cross-functional teams to creating new hire training to include customer service, on-boarding processes, property management systems and solution training incorporating appropriate hotel analogies and terminology. Creates supplemental or ancillary training requested by Sales or Operations. Responsible for development or facilitation of innovative training which may include on-line tutorials, web-conferencing or in-person which increases speed to proficiency and impacts business metrics and organizational effectiveness. Manages training activities including scheduling, prioritization of training and employee compliance audits. Administers methods for gathering and tracking training metrics. Develops and updates appropriate training materials (e.g. participants workbooks, practices, user guides, assessments, etc.) to optimize learning for new hires and clients. Works closely with departmental Managers, Leadership team and the Director of Operations to ensure training content properly aligns with hotel industry operations, strategic direction and vision of the company and each solution. Conducts reviews of training quality trends and implements corrective action as needed. Ensures training content accuracy for all programs through regular audits and classroom delivery evaluations. Identifies information gaps through needs analysis methodology and develops appropriate training programs, including the selection or design of appropriate training aids. Implements training department policies and procedures. Drives best practice standardization across all departments and sites. Participants in the development of the Training budget as required. Manages Training budget by controlling expenses to achieve or exceed budgeted goals. Completes special project work as assigned. Job Requirements Bachelor's Degree in Learning & Development / Instructional Design or 3+ years Hotel Industry experience in a Management role. 2 years training experience developing content and facilitating. Hotel Industry experience as General Manager, Assistant General Manager or Operations Manager. Instructional design and / or online tutorial development. Experience developing PowerPoint training presentations, Facilitator Guides and Participant Guides. Responsible for and focused on exceeding Client expectations Service focused; passionate, patient, attentive, empathic Self-motivated, team-oriented, strong relationship skills Exceptional technical and logical capacity Displays Initiative Ability to effectively use Google and Microsoft Office applications with above average skills in MS Excel Capable of managing several projects with minimal supervision Must be able to work a flexible schedule to support day, evening and night audit shifts if necessary Excellent analytical skills to anticipate and resolve customer issues Additional Information NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Meet Your Recruiter Brennan Peroutka Recruiter I grew up in Baltimore!
Our Exciting Work Environment Delaware North operates a myriad of well-known eateries at Los Angeles International Airport - including Skewers by Morimoto and Wolfgang Puck Pizza Express - and local favorites The Habit Burger Grill and Wahoo's Fish Tacos. The Opportunity The successful Assistant Restaurant Manager will assist the Restaurant General Manager in the day-to-day operations for branded concepts in a multi-unit environment. Specific duties include: Coordinate and supervise activities of employees and supervisory personnel; train employees in company policies and procedures; ensure quality employee performance. Verify sales reporting, cash handling and payroll accounting reports; prepare various cost and operational reports. Manage food, labor and inventory Maintain positive customer relations by ensuring efficient, quality service and products. Maintain proper implementation of sanitation procedures and standards. Ensure that maintenance of all equipment is completed when necessary. Ensure effective operation of areas at all times Qualifications Associates degree preferred with emphasis in business or food service management and 3+ years direct food and beverage management experience a must! Knowledge of food preparation and inventory control procedures. Excellent oral and written communication skills. Basic organizational and mathematical ability and be familiar with operation of standard food and beverage equipment. Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Nov 16, 2019
Full time
Our Exciting Work Environment Delaware North operates a myriad of well-known eateries at Los Angeles International Airport - including Skewers by Morimoto and Wolfgang Puck Pizza Express - and local favorites The Habit Burger Grill and Wahoo's Fish Tacos. The Opportunity The successful Assistant Restaurant Manager will assist the Restaurant General Manager in the day-to-day operations for branded concepts in a multi-unit environment. Specific duties include: Coordinate and supervise activities of employees and supervisory personnel; train employees in company policies and procedures; ensure quality employee performance. Verify sales reporting, cash handling and payroll accounting reports; prepare various cost and operational reports. Manage food, labor and inventory Maintain positive customer relations by ensuring efficient, quality service and products. Maintain proper implementation of sanitation procedures and standards. Ensure that maintenance of all equipment is completed when necessary. Ensure effective operation of areas at all times Qualifications Associates degree preferred with emphasis in business or food service management and 3+ years direct food and beverage management experience a must! Knowledge of food preparation and inventory control procedures. Excellent oral and written communication skills. Basic organizational and mathematical ability and be familiar with operation of standard food and beverage equipment. Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Posting Date Nov 14, 2019 Job Number Job Category Food and Beverage & Culinary Location Renaissance Atlanta Waverly Hotel & Convention Center, 2450 Galleria Parkway, Atlanta, Georgia, United States VIEW ON MAP Brand Renaissance Hotels Schedule Full-time Relocation? No Position Type Management Start Your Journey With Us You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you. JOB SUMMARY Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR * 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Day-to-Day Operations * Assists in the ordering of F&B supplies, cleaning supplies and uniforms. * Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures. * Supports and supervises an effective monthly self inspection program. * Operates all department equipment as necessary and reports malfunction. * Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met. * Encourages and builds mutual trust, respect, and cooperation among team members. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Celebrates and fosters decisions that result in successes as well as failures. * Communicates areas that need attention to staff and follows up to ensure understanding. * Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements. * Follows property specific second effort and recovery plan. * Stays readily available/ approachable for all team members. * Demonstrates knowledge of the brand specific service culture. Ensuring Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Serves as a role model to demonstrate appropriate behaviors. * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Takes proactive approaches when dealing with guest concerns. * Sets a positive example for guest relations. * Stays readily available/ approachable for all guests. * Reviews comment cards and guest satisfaction results with employees. * Responds in a timely manner to customer service department request. Additional Responsibilities * Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. * Analyzes information and evaluates results to choose the best solution and solve problems. * Performs hourly job function if necessary. * Extends professionalism and courtesy to team members at all times. * Comprehends budgets, operating statements and payroll progress report. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Nov 16, 2019
Full time
Posting Date Nov 14, 2019 Job Number Job Category Food and Beverage & Culinary Location Renaissance Atlanta Waverly Hotel & Convention Center, 2450 Galleria Parkway, Atlanta, Georgia, United States VIEW ON MAP Brand Renaissance Hotels Schedule Full-time Relocation? No Position Type Management Start Your Journey With Us You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you. JOB SUMMARY Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR * 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Day-to-Day Operations * Assists in the ordering of F&B supplies, cleaning supplies and uniforms. * Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures. * Supports and supervises an effective monthly self inspection program. * Operates all department equipment as necessary and reports malfunction. * Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met. * Encourages and builds mutual trust, respect, and cooperation among team members. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Celebrates and fosters decisions that result in successes as well as failures. * Communicates areas that need attention to staff and follows up to ensure understanding. * Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements. * Follows property specific second effort and recovery plan. * Stays readily available/ approachable for all team members. * Demonstrates knowledge of the brand specific service culture. Ensuring Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Serves as a role model to demonstrate appropriate behaviors. * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Takes proactive approaches when dealing with guest concerns. * Sets a positive example for guest relations. * Stays readily available/ approachable for all guests. * Reviews comment cards and guest satisfaction results with employees. * Responds in a timely manner to customer service department request. Additional Responsibilities * Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. * Analyzes information and evaluates results to choose the best solution and solve problems. * Performs hourly job function if necessary. * Extends professionalism and courtesy to team members at all times. * Comprehends budgets, operating statements and payroll progress report. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
InterContinental San Francisco
San Francisco, CA, USA
Your day to dayManage food and beverage operations in our restaurant Luce, Bar 888 and the In Room Dining department to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all federal, state and local regulations concerning health, safety, or other requirements.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.Duties and responsibilities:Financial returns:Monitor budget and control expenses with a focus on food, beverage, and labor costs.Drive promotions that deliver great dining experiences for guests at a good value.Ensure all credit and financial transactions are handled in a secure manner.People:Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.Guest experience:Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.Ensure that all food and beverage facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.Assist with establishing and achieving quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.Responsible business:Assist in managing local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends.Assist with conducting proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste.Perform other duties as assigned. May also serve as manager on duty.What we need from youSome college and/or advanced training in food and beverage management plus 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience. Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred. Must speak local language. Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law.What we offerIn return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Nov 15, 2019
Full time
Your day to dayManage food and beverage operations in our restaurant Luce, Bar 888 and the In Room Dining department to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all federal, state and local regulations concerning health, safety, or other requirements.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.Duties and responsibilities:Financial returns:Monitor budget and control expenses with a focus on food, beverage, and labor costs.Drive promotions that deliver great dining experiences for guests at a good value.Ensure all credit and financial transactions are handled in a secure manner.People:Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.Guest experience:Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.Ensure that all food and beverage facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.Assist with establishing and achieving quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.Responsible business:Assist in managing local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends.Assist with conducting proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste.Perform other duties as assigned. May also serve as manager on duty.What we need from youSome college and/or advanced training in food and beverage management plus 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience. Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred. Must speak local language. Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law.What we offerIn return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
This position requires a professional demeanor, welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Responsibilities and requirements include: Checking guests in and out Ensuring credit is monitored daily on all guest reservations Control room inventory Ensure guest experience is seamless and attempt service recovery wherever needed Transferring calls as needed Communicate guest complaints to departments accordingly Leading Hotels of the World knowledge preferred Luxury Hotel Experience strongly preferred +1 Year Opera Experience preferred Qualifications: High School diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc. Other: May be required to work nights, weekends, and/or holidays.
Nov 15, 2019
Full time
This position requires a professional demeanor, welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Responsibilities and requirements include: Checking guests in and out Ensuring credit is monitored daily on all guest reservations Control room inventory Ensure guest experience is seamless and attempt service recovery wherever needed Transferring calls as needed Communicate guest complaints to departments accordingly Leading Hotels of the World knowledge preferred Luxury Hotel Experience strongly preferred +1 Year Opera Experience preferred Qualifications: High School diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc. Other: May be required to work nights, weekends, and/or holidays.
Our Exciting Work Environment THS operates 4 Travel Plazas on the NYS Thruway - Pembroke, Scottsville, Seneca and Clarence. Our 24-hour operations house franchised concepts such as Tim Horton's, Arby's, Checker's, Villa Pizza and Go Dega retail shops. This manager will be needed at the Pembroke Travel Plaza The Opportunity The successful Assistant Restaurant Manager will assist the Plaza Manager in the day-to-day operations for branded concepts in a multi-unit environment. Specific duties include: Coordinate and supervise activities of employees and supervisory personnel; train employees in company policies and procedures; ensure quality employee performance. Verify sales reporting, cash handling and payroll accounting reports; prepare various cost and operational reports. Maintain positive customer relations by ensuring efficient, quality service and products. Maintain proper implementation of sanitation procedures and standards. Ensure that maintenance of all equipment is completed when necessary. Ensure effective operation of areas at all times Qualifications: Associates degree preferred with emphasis in business or food service management and 3+ years direct food and beverage management experience a must! Knowledge of food preparation and inventory control procedures. Excellent oral and written communication skills. Basic organizational and mathematical ability and be familiar with operation of standard food and beverage equipment. Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit . All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. #LI-RT1
Nov 15, 2019
Full time
Our Exciting Work Environment THS operates 4 Travel Plazas on the NYS Thruway - Pembroke, Scottsville, Seneca and Clarence. Our 24-hour operations house franchised concepts such as Tim Horton's, Arby's, Checker's, Villa Pizza and Go Dega retail shops. This manager will be needed at the Pembroke Travel Plaza The Opportunity The successful Assistant Restaurant Manager will assist the Plaza Manager in the day-to-day operations for branded concepts in a multi-unit environment. Specific duties include: Coordinate and supervise activities of employees and supervisory personnel; train employees in company policies and procedures; ensure quality employee performance. Verify sales reporting, cash handling and payroll accounting reports; prepare various cost and operational reports. Maintain positive customer relations by ensuring efficient, quality service and products. Maintain proper implementation of sanitation procedures and standards. Ensure that maintenance of all equipment is completed when necessary. Ensure effective operation of areas at all times Qualifications: Associates degree preferred with emphasis in business or food service management and 3+ years direct food and beverage management experience a must! Knowledge of food preparation and inventory control procedures. Excellent oral and written communication skills. Basic organizational and mathematical ability and be familiar with operation of standard food and beverage equipment. Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit . All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. #LI-RT1