126 jobs found

Assistant General Manager - Dunhill Hotel SUMMARY: The Hotel Assistant General Manager (AGM) is responsible for the day-to-day operations of the hotel as delegated by or in the absence of the General Manager. This includes the brands: Marriott, Hyatt, Hilton, and historic hotels. This is a key management role and should be considered as a growth position that may lead to a General Manager position. The AGM can demonstrate a track record of strong operational and administrative experience and skills along with high-touch customer contact and employee/associate relations experience. The AGM will participate in achieving planned goals for operational integrity as measured by revenue, ADR, RevPar index, and GOP, while maintaining company standards for guest satisfaction, Associate satisfaction, quality assurance, and asset value and protection. The AGM possesses a full understanding of front office, housekeeping, and accounting including AR and night audit. The AGM will often be called upon to mentor, coach, and teach associates brand standards for high caliber hotel guest satisfaction. The Assistant General Manager will be able to address and handle all aspects of Human Resource management, including, but not limited to: training, development, counseling, hiring, and payroll processing in an atmosphere of teamwork and support. The AGM demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees/associates. SCOPE OF THE ROLE: -The expectations of this position require a 50 hour work week which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 per week must be approved in advance by your supervisor. This only applies to associates who are non-exempt. -Responsible for the full day-to-day operations of the hotel as designated by the General Manager -A very visible role by which the AGM is a trusted advisor, coach, mentor, to the hotel's Associates and an ambassador to all guests -Assures that all brand standards for guest satisfaction are met and/or exceeded. In particular, the AGM must be an exceptionally good listener and problem solver. -Responsible for assisting the General Manager to achieve budget revenue and GOP goals. The AGM brings clear focus to cost management and cost savings opportunities across all departments -Collaborates with the General Manager on short, medium, and long-term goal achievement -Works directly with Corporate Sales to maximize occupancy by targeted group and transient opportunities and collaborates with Corporate Revenue Management to maximize ADR & RevPar -Has a professional and productive working relationship with Corporate Central Services including IT, Accounting, Development, Administration, and senior executives -Understands franchise policies and procedures -Ability to provide and receive constructive criticism -Participates in all phases of Associate selection, training, and motivation -Understands property management systems, how to use and troubleshoot -Purchasing, especially in electronic format -Flexible schedule including on-call and weekends/holidays DUTIES & RESPONSIBILITIES: -Ensures complete guest satisfaction and investigates guest complaints -Manages Guest service relations, Training, and Guest Response process -Participates in the budgeting process and achieves financial goals -Collaborates with Revenue Management for rate setting and maximization -Makes individual and Sales team calls on existing and prospective clients; remains current on business trends and local/regional activities -Oversees general operations when the GM is not on site -Ensures smooth operation of Manager on Duty (MOD) Program -Has specific duties overseeing the Front Desk, Maintenance, and Housekeeping -Participates and audits the hotel Safety Committee and hotel security for guests, Associates, and property assets -Ensures franchise quality standards and service are maintained for Property, People, and Product -Supports all Corporate Directives and Compliance including Payroll, Personnel, and Insurance issues -Timely reporting of all business activities including daily/weekly/monthly/quarterly/annual reports -Oversees all inventories -Direct responsibility for hiring and training of Associates as assigned by General Manager -Has overall responsibility for all accounting and computer procedures at Front Desk -And all other duties and responsibilities as assigned by General Manager -Duties are subject to change and additional responsibilities/tasks may be assigned as needed

Staybridge Suites in Coralville, Iowa The Assistant General Manager is responsible for all aspects of the operations at the hotel and provides support to the General Manager. The AGM directly oversees the front desk team and assists in overseeing Food and Beverage, Housekeeping and Maintenance. The Assistant General Manager ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures. Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve customer satisfaction. Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns. Develops and maintains guest information files regarding the property, community and surrounding attractions. Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup. Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account. Sends out letters of confirmation or returns checks when registration cannot be accepted. Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies. Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy. Patrols public rooms, investigates disturbances, and resolves conflicts. Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays. Required to monitor and maintain front desk, shuttle and security coverage at 100% and cover shifts if needed, including audit. Train, oversee, and cover Van Driver and Housemen positions when necessary Ensure full compliance to Kinseth operating controls, policies, procedures and service standards Performs sudden audits on rooms and other operating areas Proactive leadership to all hotel team members Assist Food and Beverage Manager in overseeing the F&B operation reviewing schedules, problem shooting issues with COGS, Labor. Assist in overseeing banquet execution and maintaining Kinseth standards All other duties as assigned by the General Manager and Director of Operations. KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. SUPERVISORY RESPONSIBILITIES: Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: Associate's degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions. Ability to read and implement safety policies & procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate clearly in person, by telephone and in writing. MATHEMATICAL SKILLS: Ability to understand, interpret and manipulate accounting concepts such as general ledger, accounts payable, payroll, accounts receivable, purchasing, night audit, cash handling and budget development/management. REASONING ABILITY: Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables. CERTIFICATES, LICENSES, REGISTRATIONS: Franchise specific certification if required by the franchise of the business unit. A valid driver's license and proof of insurability is required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and various types of driving conditions. The noise level in the work environment is usually moderate. ACCOMODATION: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions CRISIS MANAGEMENT: Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents. recblid 123ojwxpkm7s2zmyq2g33o10jem3vf Associated topics: assistant general manager, day manager, front end, gerente de cocina, night manager, night shift manager, operations, restaurant leader, restaurant manager, store manager

We are currently hiring for an Assistant General Manager. The ultimate mission of this role will be to provide exceptional on property leadership and unparalleled customer service to our guests and employees alike. This is a phenomenal opportunity to grow your skills within the hotel industry, all while being a part of the Hampton by Hilton brand, which has a fantastic reputation in the hospitality space. Key Responsibilities & Accountabilities: • This position oversees all employees in the Front Desk and F&B departments; responsibilities include hiring, training, scheduling and covering shifts as necessary. • Assist with: department meetings, human resource duties, payroll, employee files, monitoring overtime, preparing weekly forecast, weekly work schedules, expense controls, and revenue generation • Ensure compliance of brand standard operating procedures and policies. • Improve & Respond to Guest Satisfaction (GSS), SALT Surveys and Guest Assistance claims • Act as "Manager on Duty" and be responsible for hotel operations in the absence of the General Manager • Assist General Manager with all hotel, administrative and ordering resources duties • Understand and be able to execute on all Accounts Receivable and Payable duties • Performs any other duties as requested by General Manager. You'll find success in this role, if you're able to: • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment • Develop cohesion with direct reports and maximize each one's potential • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition • Successfully interact with Hotel General Manager, Department Heads, all key leaders and staff across the hotel, as well as key corporate staff and ownership groups when necessary • Have flexible schedule to meet needs of hotel OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice K.W Hotels is a growing company that provides great benefits including matching 401K, health insurance, dental insurance, vision insurance and paid time off.

Our Fairfield Inn Las Vegas Convention Centeris currently seeking an experienced hospitality ROCKSTAR to lead the property team as Assistant General Manager. As the Hotel's Assistant General Manager, you will help us craft inspired workplaces that enable our Associates to deliver kick-ass guest experiences and maximize investor returns! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company! Responsibilities will include: • Management of day to day Operations • Ability to maintain guest confidence through prompt and courteous communication with guests and associates • Provide direction and training to all associates • Select/assist in the selection of hotel associates, completes new hire paperwork, reviews associate performance and conducts personnel actions such as disciplinary actions and terminations • Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR • Monitor labor productivity • Support the sales efforts of the hotel and in generating revenue opportunities

Overview Pyramid Hotel Group is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first. We are currently seeking a dynamic hotel Assistant General Manager for our Hilton Garden Inn Seattle Downtown hotel which boasts 222 Guestrooms and Suites and over 2,000 square feet of meeting space, located at the tip of Lake Union in beautiful Seattle, WA Designed to be a "fast track" to a General Manager Role within the organization, this is a highly empowering position requiring high energy and the ability to motivate, cultivate and mentor a high performance team devoted to achieving the highest standards of guest satisfaction and exceptional service. We value forward thinking and progressive and creative personalities. We provide the resources, you provide the leadership, inspiration and results! Reporting to the General Manager, the Assistant General Manager will direct and coordinate activates of hotel to obtain optimum efficiency and economy of operations and maximize its full potential with a balanced focus on people, product and profit. Responsibilities include: -Supervise all department heads with the exception of the Director of Sales and Marketing. -Maintain positive relations with staff through timely complete communication of all items concerning their areas of supervision individually and a department as a whole. -Assists in creating the hotel's annual budget and monitors the performance of the hotel throughout the year. -Follow up with vendors on missing or incorrect invoices. -Complete vendor billing statement reconciliation and maintain an organized tracking system for recurring invoices, leases, contracts, and due/renewal dates of each. -Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time. -Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations. -Insure a positive guest experience through quality and safety of the hotel product. PI

Situated in the beating heart of the downtown business and entertainment districts, Sheraton Salt Lake City offers contemporary comfort for business and leisure travelers. Stay in downtown Salt Lake City amid the area's most compelling attractions, including Temple Square, Vivint Smart Home Arena, Utah State Capitol, City Creek Center, and Eccles Theater. Celebrate and succeed in sophisticated meeting and event space, enhanced by expert planning, custom catering options and a great location within three blocks of Salt Palace Convention Center. Cap a memorable day with a swim in our sparkling outdoor pool and a workout in our well-equipped fitness center. Turn your Utah getaway into an unforgettable experience at Sheraton Salt Lake City Hotel. We are actively recruiting for an Assistant General Manager to be a leader to our team. The Sheraton Salt Lake City Hotel has 362 guest rooms and 33,000 sq ft of meeting space. POSITION PURPOSE Assist the General Manager in administering and managing the hotel's operation, maintaining established costs and quality standards. Responsible for the hotel operation in the absence of the General Manager. Participate in total hotel management as a member of the hotel Executive Committee. ESSENTIAL FUNCTIONS -Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following internal, DHM, and brand policies and procedures. Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees and maintain the highest standards of quality and service in the Food & Beverage Department. -Direct and coordinate the Rooms Division. Carry out all policies and prepare reports established by DHM, brand and the General Manager; conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production, and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation. Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity. -Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision. -Direct and coordinate with the Executive Housekeeper to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility. Certify that procedures and controls are implemented for the laundry operation. -Direct and coordinate the Food & Beverage operations of the hotel to ensure maximum profits, at the highest standard of service and quality, including food production, equipment use and control, banquet service, room service, beverage service, restaurant service and food and beverage purchasing. Ensure the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen. -Direct and coordinate with the Chief Engineer to ensure the property is maintained and that all mechanical equipment is in good working order; ensure the implementation of a preventative maintenance system, work-order system, and energy conservation program. -Oversee departmental matters as they relate to federal, state and local employment and civil rights laws. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel: -Develop and maintain rapport with key community contacts to ensure a visible presence in the community. -Be a leader and a role model to all employees. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: -Must be able to speak, read, write and understand the primary language(s) used in the workplace. -Must be able to read and write to facilitate the communication process. -Requires good communication skills, both verbal and written. -Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision. -Desire to participate as part of a team. -Must possess basic computational ability. -Must possess basic computer skills. -Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. -Ability to maintain compliance with all local, state and federal laws and regulations. -Extensive knowledge of sales skills. -Ability to assess/evaluate other employees' performance in a fair and consistent manner. -Extensive knowledge of revenue management. -Ability to supervise, train and motivate multiple levels of managers. -Knowledge of hotels and competitive markets. -Participate in the development of short- and long-term financial and operational goals of the hotel. -Ensure that guest satisfaction is consistently obtained and maintained. -Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems. -Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. -Ability to make decisions with only general policies and procedures available for guidance. -Ability to apply supervisory/management (soft) skills. -Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands -Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. -Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task. -Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision. -Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. -Must be able to lift up to 35 lbs. occasionally. -Must be able to push and pull carts and equipment weighing in excess of 250 lbs. in an emergency. -Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. -Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. -Vision occurs continuously with the most common visual functions being those of near vision and depth perception. -Requires manual dexterity to use and operate all necessary equipment. -Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about hands on, energetic, and honest? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson offers many benefits including health, vision, dental, 401(k) and profit sharing! Tharaldson has 70 hotels nationwide and will be doubling in size in the next 3 years, providing huge potential for all successful managers! SUMMARY Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS 70% - Management -Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures -Provides training, including safety training, to staff -Selects or assists in the selection of hotel staff and completes all new hire paperwork -Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations -Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards -Conducts or assists in conducting staff meetings -Adheres to all franchise and company procedures and regulations as well as standard operating procedures -Receives and resolves or assists in resolving guest complaints and employee issues -Performs functions of the General Manager in their absence 30% - Other Duties as assigned -Covers shifts in all departments as scheduled by the General Manager -Corresponds with group and travel agents to answer special requests for rooms and rates -Assists with sales and marketing efforts as directed -Answers inquiries pertaining to hotel policies and services -Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines -All other duties as assigned

Assistant General Manager - Homewood Suites Pinehurst SUMMARY: The Hotel Assistant General Manager (AGM) is responsible for the day-to-day operations of the hotel as delegated by or in the absence of the General Manager. This includes the brands: Marriott, Hyatt, Hilton, and historic hotels. This is a key management role and should be considered as a growth position that may lead to a General Manager position. The AGM can demonstrate a track record of strong operational and administrative experience and skills along with high-touch customer contact and employee/associate relations experience. The AGM will participate in achieving planned goals for operational integrity as measured by revenue, ADR, RevPar index, and GOP, while maintaining company standards for guest satisfaction, Associate satisfaction, quality assurance, and asset value and protection. The AGM possesses a full understanding of front office, housekeeping, and accounting including AR and night audit. The AGM will often be called upon to mentor, coach, and teach associates brand standards for high caliber hotel guest satisfaction. The Assistant General Manager will be able to address and handle all aspects of Human Resource management, including, but not limited to: training, development, counseling, hiring, and payroll processing in an atmosphere of teamwork and support. The AGM demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees/associates. SCOPE OF THE ROLE: -The expectations of this position require a 50 hour work week which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 per week must be approved in advance by your supervisor. This only applies to associates who are non-exempt. -Responsible for the full day-to-day operations of the hotel as designated by the General Manager -A very visible role by which the AGM is a trusted advisor, coach, mentor, to the hotel's Associates and an ambassador to all guests -Assures that all brand standards for guest satisfaction are met and/or exceeded. In particular, the AGM must be an exceptionally good listener and problem solver. -Responsible for assisting the General Manager to achieve budget revenue and GOP goals. The AGM brings clear focus to cost management and cost savings opportunities across all departments -Collaborates with the General Manager on short, medium, and long-term goal achievement -Works directly with Corporate Sales to maximize occupancy by targeted group and transient opportunities and collaborates with Corporate Revenue Management to maximize ADR & RevPar -Has a professional and productive working relationship with Corporate Central Services including IT, Accounting, Development, Administration, and senior executives -Understands franchise policies and procedures -Ability to provide and receive constructive criticism -Participates in all phases of Associate selection, training, and motivation -Understands property management systems, how to use and troubleshoot -Purchasing, especially in electronic format -Flexible schedule including on-call and weekends/holidays DUTIES & RESPONSIBILITIES: -Ensures complete guest satisfaction and investigates guest complaints -Manages Guest service relations, Training, and Guest Response process -Participates in the budgeting process and achieves financial goals -Collaborates with Revenue Management for rate setting and maximization -Makes individual and Sales team calls on existing and prospective clients; remains current on business trends and local/regional activities -Oversees general operations when the GM is not on site -Ensures smooth operation of Manager on Duty (MOD) Program -Has specific duties overseeing the Front Desk, Maintenance, and Housekeeping -Participates and audits the hotel Safety Committee and hotel security for guests, Associates, and property assets -Ensures franchise quality standards and service are maintained for Property, People, and Product -Supports all Corporate Directives and Compliance including Payroll, Personnel, and Insurance issues -Timely reporting of all business activities including daily/weekly/monthly/quarterly/annual reports -Oversees all inventories -Direct responsibility for hiring and training of Associates as assigned by General Manager -Has overall responsibility for all accounting and computer procedures at Front Desk -And all other duties and responsibilities as assigned by General Manager -Duties are subject to change and additional responsibilities/tasks may be assigned as needed

Doubletree by Hilton Hotel O'Hare-Rosemont, IL Assistant General Manager The Assistant General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Responsible for managing the Hotels management team and overall hotel targets to deliver an excellent Guest experience. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Oversee the operations functions of the hotel, as per the Organizational chart. • Hold regular meetings with all head of departments. • Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. • Handling complaints, and oversee the service recovery procedures. • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. • Ensure all decisions are made in the best interest of the hotels and management. • Developing improvement actions, carry out costs savings. • A strong understanding of P&L statements and the ability to react with impactful strategies • Closely monitor the hotels business reports on a daily basis and take decisions accordingly. • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. • Act as a final decision maker in hiring a key staffs. • Overseeing and managing all departments and working closely with department heads on a daily basis. • Manage and develop the Hotel Executive team to ensure career progression and development. • Be accountable for responsibilities of department heads and take ownership of all guest complaints. • Provide effective leadership to hotel team members. • Lead in all aspects of business planning. • Respond to audits to ensure continual improvement is achieved. • Responsible for safeguarding the quality of operations both (internal & external audits). Competencies: 1. Attention to Detail - Constantly - Double check all tasks for accuracy 2. Communication. - Constantly. Professionally deal with difficult situations/people. 3. Flexibility - Constantly. Varied tasks under varied conditions. 4. Pace - Constantly. Must adapt to business demands 5. Deadlines - Constantly. Assist with monitoring productivity and overtime prevention. Supervisory Responsibility All departments, all team members Work Environment Performing the duties of this job will operate in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machine, filing cabinets and fax machines.

The Courtyard by Marriott Chicago St. Charles, just one mile from downtown St. Charles, IL, offers you a quiet location surrounded by trees and lush vegetation. Stay close to area businesses and industries while using our shuttle service to enjoy the many dining and shopping options that St Charles, Geneva, and Batavia have to offer. As the closest hotel to the Lamplight Equestrian Center, you'll also be within minutes of other venues, including Q Center, Acquaviva Winery, Royal Fox Country Club, St Charles Country Club, and East Side Sports Complex. Elevate your stay with smartly designed workspaces, complimentary Wi-Fi, and a multifunctional lobby with communal seating and private media pods. Wake up to Signature Starbucks® drinks and healthy breakfast options served in our Bistro. In the evening, explore downtown's Fox River Trail and Arcada Theatre before unwinding with drinks at the Bistro bar. Regardless of your travel needs, the Courtyard Chicago St Charles has everything you need to move forward. We have an exciting opportunity to join the team as Assistant General Manager. In this role the Assistant General Manager will ensure efficient and profitable operations. Ensures guest satisfaction of all outlets by maintaining and managing the highest standards of products and services while maximizing profitability through cost and labor control. In the absence of the General Manager, acts as the General Manager 2 or more years of AGM experience, or 3 or more years of rooms or front office management experience. (ref. 37603)

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about hands on, energetic, and honest? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson offers many benefits including health, vision, dental, 401(k) and profit sharing! Tharaldson has 70 hotels nationwide and will be doubling in size in the next 3 years, providing huge potential for all successful managers! SUMMARY Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS 70% - Management -Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures -Provides training, including safety training, to staff -Selects or assists in the selection of hotel staff and completes all new hire paperwork -Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations -Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards -Conducts or assists in conducting staff meetings -Adheres to all franchise and company procedures and regulations as well as standard operating procedures -Receives and resolves or assists in resolving guest complaints and employee issues -Performs functions of the General Manager in their absence 30% - Other Duties as assigned -Covers shifts in all departments as scheduled by the General Manager -Corresponds with group and travel agents to answer special requests for rooms and rates -Assists with sales and marketing efforts as directed -Answers inquiries pertaining to hotel policies and services -Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines -All other duties as assigned COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies -Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics -Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer need; Responds to requests for service and assistance -Interpersonal - Maintains confidentiality -Oral Communication -Responds well to questions; Demonstrates group presentations skills -Team Work - Contributes to building a positive team spirit -Written Communication - Writes clearly and informatively; Able to read and interpret written information • Delegation - Delegates work assignments; Provides recognition for results -Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skills • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. -Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment -Organizational Support - Follows policies and procedures including, but not limited to, dress code policies -Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events -Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time -Dependability - Commits to long hours of work when necessary to reach goals -Initiative - Asks for and offers help when needed -Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas -Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process. -Planning/Organizing - Prioritizes and plans work activities -Professionalism, - Treats others with respect and consideration regardless of their status or position -Quality - Looks for ways to improve and promote quality -Quantity - Strives to increase productivity -Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure. AutoCamp is seeking an Assistant General Manager to be responsible for managing the day-to-day operations of the property, with a specific focus on Front Desk, Housekeeping, Food & Beverage and the General Store. This role supports and guides all associates with policies, standards, procedures and regulations, and works to ensure that all team members are working to deliver an exceptional guest experience and operational efficiency. AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations - we call it Outdoor Hospitality. Sound good? We'd love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too. ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for supporting the General Manager in ensuring that daily operations are smooth and efficient while maintaining a focus on guest and associate satisfaction. Lead by example: provide high-quality service and uncompromising hospitality towards all customers and associates. Manage a multi-cultural team and lead in a manner that embraces diversity. Support the Housekeeping Manager and housekeeping team. Play a lead role in managing the PMS and associated technological systems. Oversee the General Store, responsible for insuring front office team properly stocks and merchandises the retail area. Interview and hire associates, then, train and develop for technical, hospitality, communication, management, and organizational skills. Guide all associates towards success as it relates customer satisfaction, property business and financial goals. Keep associates informed about daily operations and events. Ensure associates are properly logging time in and out, entering PTO hours, and following meal period break law. Troubleshoot discrepancies from previous shifts and make corrections as needed. Monitor associate performance, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards. Support General Manager with Human Resource issues. Manage disciplinary issues with discretion, confidence and in a compassionate manner. Lead departments in the achievement of financial/business goals and expectations in accordance with the operating budget; monitoring progress monthly and implementing controls for expense management. Ensure that Autocamp standards, operating procedures and policies are in place and followed. Be knowledgeable of all emergency plans and safety practices and know how to act upon them. Report any unusual occurrences immediately to the general manager. Complete and submit compliance related reports and forms as needed. Develop and implement plans that continually improve upon guest satisfaction and associate performance. Respond and follow up on assigned customer care issues. Create memorable check in and check out experiences for guests to encourage repeat visits. Communicate with department leads and supervisors about daily audits and controls so all are informed about proper procedures. Balance all daily transactions and transmit figures to corporate headquarters. Provide site tours for potential clients and VIP guests. Be familiar with sales strategies; communicate daily with Sales Manager. Performs any other duties as requested by General Manager. Responsible for supporting the General Manager in the oversight of department supervisors and associates. DESIRED SKILLS AND EXPERIENCE Minimum of two years equivalent experience in an upscale hospitality environment. Previous experience with hotel PMS and POS systems. Working knowledge of Cloud Based Applications; knowledge of Google Suite products preferred. EDUCATIONAL REQUIREMENTS AND PREFERENCES Bachelor's degree (B. A.) from four-year college or university preferred. THE RIGHT PERSON WILL…. Comfortable working with a wide variety of guests and employees, and able to negotiate through difficult situations Strong management and relational skills Thoroughness and an Attention to Detail Excellent and Attentive Customer Service Must be able to stand often and regularly walk around the property, including up and down stairs. Must be able to occasionally help others with lifting objects up to 50 pounds. Must be comfortable in and enjoy working in the outdoors. You also must be able to hear well enough to communicate on the phone and in person; and see well enough to work on a computer, read reports and drive. Must be a MacGyver, and able to find solutions when issues arise. PI

Rise. Shine. Work Happy.SO MUCH MORE Property Location: 6170 Parkcenter Circle - Dublin, Ohio 43 Basic Function Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure the hotel meets and maintains all Company expectations in regard to Quality, Service, Profit, and Teamwork. Assist in promoting, developing and maintaining a work environment that provides an exceptional +1 Service experience for both team members and guests. Assist with operating the hotel within an approved annual operating budget. Assists in ensuring Drury Hotels policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers. General Knowledge, Skill and Ability Requires a knowledge of business leadership etiquette, principles and practices. Requires the ability to speak English and communicate clearly and effectively, both orally and in writing. Effective communication includes the ability to handle team member and guests issues with finesse and professionalism. Requires ability to relate and interact with people in a warm, friendly and professional manner. Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail. Requires the ability to handle multiple tasks simultaneously and efficiently. This position requires some travel. You belong at Drury Hotels. Learn about and apply to join our family of employees.

Job Summary: Responsible for the overall success of the hotel. Meet or exceed planned objectives for revenue and profit, and ensure guest satisfaction and product quality standards are met. Assist the General Manager in supervising all areas of the hotel in accordance with brand and company standards to achieve a friendly atmosphere of superior guest service and product quality. Provide exemplary performance for staff to follow. Responsibilities: Financial • Achieve budgeted revenue and profit goals. • Accurately forecast revenue and expenses. • Anticipate revenue/cost problems and manage the timing of discretionary expenditures to stabilize cash flow. • Analyze financial and operational information on an on-going basis to adjust business plans, labor requirements, and operating costs. • Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and ensure that these procedures are followed. • Produce accurate, timely financial reports. • Identify major revenue and expense opportunities. • Accurately forecast occupancy changes based on changing market conditions (i.e. increased competition). • Achievement of revenue and cost objectives. Human Resource Management • Manage human resources functions including recruiting, selection, orientation, training, and performance planning and evaluation. Implement reward programs to maintain a qualified work force. • Maintain a positive, cooperative work environment between staff and management. • Ensure all hotel employees know hotel objectives. • Ensure personnel files are accurate and comply with local and federal laws and company regulations. • Administer personnel policies, pay procedures, and benefits. • Ensure training objectives and development plans are completed. Associate Team • Maintain guest service as the driving philosophy of the hotel. • Personally demonstrate a commitment to guest service by responding to guests' needs. • Ensure all hotel staff, including new hires, knows all components/features of our guest service guarantee and are trained to meet and exceed service standards. • Develop added value customer service programs. • Recognize good team performance on a continuous basis through reward and recognition. • Ensure the delivery of consistent guest service. • Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel. Operations • Know local health and safety codes and regulations that apply to the hotel. • Ensure all employees complete departmental checklists and are correct and filed. • Recognize and correct potential safety hazards, such as broken doors or railings, fire hazards, etc. • Recognize and correct potential security problems, such as locking doors after hours, etc. • Understand and follow policies and procedures for the hotel's key control system and ensure the entire staff is trained and follow the procedures. • Maintain physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities. • Ensure ongoing staff involvement in preventative maintenance programs. Protect the interests of the hotel during capital projects. Marketing and Sales Management • Develop and implement marketing and sales plans based on demand segments to maximize RevPAR and market share. • Ensure that marketing and sales plans are appropriate for each sales period, including special plans to maximize room revenue during forecasted low occupancy periods. • Know key accounts and actively "sells" through sales calls, property tours, etc.

Department: Operations Supervisor Title: General Manager Job Summary: Responsible for the overall success of the hotel. Meet or exceed planned objectives for revenue and profit, and ensure guest satisfaction and product quality standards are met. Assist the General Manager in supervising all areas of the hotel in accordance with brand and company standards to achieve a friendly atmosphere of superior guest service and product quality. Provide exemplary performance for staff to follow. Responsibilities: Financial • Achieve budgeted revenue and profit goals. • Accurately forecast revenue and expenses. • Anticipate revenue/cost problems and manage the timing of discretionary expenditures to stabilize cash flow. • Analyze financial and operational information on an on-going basis to adjust business plans, labor requirements, and operating costs. • Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and ensure that these procedures are followed. • Produce accurate, timely financial reports. • Identify major revenue and expense opportunities. • Accurately forecast occupancy changes based on changing market conditions (i.e. increased competition). • Achievement of revenue and cost objectives. Human Resource Management • Manage human resources functions including recruiting, selection, orientation, training, and performance planning and evaluation. Implement reward programs to maintain a qualified work force. • Maintain a positive, cooperative work environment between staff and management. • Ensure all hotel employees know hotel objectives. • Ensure personnel files are accurate and comply with local and federal laws and company regulations. • Administer personnel policies, pay procedures, and benefits. • Ensure training objectives and development plans are completed. Associate Team • Maintain guest service as the driving philosophy of the hotel. • Personally demonstrate a commitment to guest service by responding to guests' needs. • Ensure all hotel staff, including new hires, knows all components/features of our guest service guarantee and are trained to meet and exceed service standards. • Develop added value customer service programs. • Recognize good team performance on a continuous basis through reward and recognition. • Ensure the delivery of consistent guest service. • Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel. Operations • Know local health and safety codes and regulations that apply to the hotel. • Ensure all employees complete departmental checklists and are correct and filed. • Recognize and correct potential safety hazards, such as broken doors or railings, fire hazards, etc. • Recognize and correct potential security problems, such as locking doors after hours, etc. • Understand and follow policies and procedures for the hotel's key control system and ensure the entire staff is trained and follow the procedures. • Maintain physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities. • Ensure ongoing staff involvement in preventative maintenance programs. Protect the interests of the hotel during capital projects. Marketing and Sales Management • Develop and implement marketing and sales plans based on demand segments to maximize RevPAR and market share. • Ensure that marketing and sales plans are appropriate for each sales period, including special plans to maximize room revenue during forecasted low occupancy periods. • Know key accounts and actively "sells" through sales calls, property tours, etc.

Spend a little time getting to know Prism Hotels & Resorts and you'll quickly find we aren't your typical hotel management company. Prism Hotels & Resorts is the best place to start, grow or advance your career in the hospitality industry. Whether your interest and expertise lies in management, accounting, sales or engineering, you'll find a home at Prism--where dedication, hard work and a commitment to the best results can move you quickly up the career path of your choosing. Because we believe in mentoring, nurturing and promoting from within our talented organization, with the experience and support provided to you by Prism, the sky's the limit! Founded as a hospitality investment and management firm in 1983, Prism Hotels & Resorts has grown to a company that successfully manages over nine thousand rooms in twenty-two states. Our properties range from urban city center airport hotels to historic properties to exclusive retreats and resorts. We maintain a constant focus on our associates and on creating the best work environment out there, one in which you can develop your skills, further your career goals, and enjoy a balance between work and home life. And while we take our commitment to success very seriously, we believe in an atmosphere of growth, development and fun! Our ability to succeed is based largely on the people we hire and an unwavering commitment to their personal and professional fulfillment. We go to great lengths to find the best person to fill a position, with as much value placed on a friendly and engaging personality as on a great resume. If you also value and demonstrate a high degree of integrity, compassion, personal leadership and resourcefulness, please apply on line! Scope of Position: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, exceptional guest satisfaction and developing team members, while maintaining the integrity of the hotel and the brand. Job Responsibilities: -Approach all encounters with guests and team members in a friendly, service-oriented manner. -Maintain regular attendance in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel. -Maintain high standards of appearance and grooming, proper dress, which includes wearing a correct nametag when working. -Complies at all times with Prism standards and regulations to encourage safe and efficient hotel operations . -Has knowledge and understanding of all department policies and procedures, and can communicate and enforce all policies fairly and consistently with team members. -Manage all sources of revenue to include rooms, food and beverage, telephone and others. Ensure all departments are profitable and maintain strong working relationships. -Work with the Director of Sales, create local and national marketing plans and pricing strategies and know market segments. Respond quickly to changing market conditions and revise strategies accordingly. -Actively participate in sales discussions, meetings and plans. Know key account executives and business base. -Know monthly production levels for each sales person on staff. -Assist in creating the hotel's annual budget and monitor the performance of the hotel throughout the year. -Produce monthly financial reports and know at all times where the hotel stands against budget and forecast. -Manage Team Member functions of the hotel by controlling turnover, motivating team members,focusing on team member development and retention and conducting regular team member meetings. -Protect the property and its assets through enforcing and maintaining a preventative maintenance program. -Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. -Ensure hotel is in compliance with all federal, state and local laws, including OSHA, HazCOMM, EEOC, Wage Hour and health and liquor laws. -Meet all financial review dates and corporate directed programs in a timely fashion. -Ensure that training in service standards is taking place in each department using the steps to effective training according to Brand and Prism standards. -Actively participate in hotel's Manager-On-Duty Program. -On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast. -Assist and/or conduct all department manager performance reviews according to Prism standards and in a timely manner. -Motivate, coach, counsel and discipline all management personnel according to Prism standards. -Perform other duties as requested by management. -Attend or conducts all training/meetings as required by management.