Thompson Hospitality Corporation Alexandria, Virginia
Jul 07, 2020Full time
Who We Are: Thompson Hospitality is the nations largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do: Purpose Give back to our communities Celebrate diversity People Do the right thing Treat people the way you want to be treated Always do your best Be accountable for our actions Performance Serve the highest quality food Provide world-class service Maintain flexibility to better serve our clients Competitive Benefits: Health/Dental/Vision Paid Time Off 401(k), matched up to 4% Short and Long Term Disability Tuition Reimbursement Employee Referral Program Pet Insurance Discounts: Hotels, Travel, Tickets, Restaurants JOB TITLE:HOST/HOSTESS SUPERVISION: GM and MANAGERS GENERAL DESCRIPTION: Practice strong telephone and guest service etiquette. Accurately record reservations and information into Open Table. Warmly greet and seat guests in the highest professional manner, following allSOPs and standards. Create memorable first impressions with guests. JOB RESPONSIBILITES:These may change over the course of employment. Answers incoming telephone calls in a prompt and professional manner and according to company standards. Records and distributes messages accurately. Records reservations accurately into OT, capturing special requests and concerns as necessary. Manages reservations to effectively seat entire dining room, running efficient waits and call ahead diners according to company SOPs and standards. Practices complete guest service, using a warm greeting and welcoming guests with a smile. Appears, dresses, and acts in a professional manner. Possesses knowledge of food and beverages served as well as promotions and special events. Understands the mechanics of service and can arrange tables for large parties. Able to set tables in accordance with company guidelines. Maintains dining room, entrance (interior and exterior), host stand, and restaurant throughout shift. Performs additional responsibilities, although not detailed, as requested by a manager at any time. Interacts verbally and listens attentively to guests, co-workers, and managers. QUALIFICATIONS: Knowledge/Skills/Aptitudes: Knowledge of the proper etiquette and service standards. High school diploma and/or prior experience working in guest service. English language and professional communications skills. Able to take direction and to work in a team environment. Able to solve problems and work calmly and effectively under pressure. Self-motivation and good organizational skills. Able to stand and exert well-paced mobility for entire shift. Good sense of balance, ability to lift, bend, kneel, stoop, and wipe. Ability to transport up to 50 pounds on occasion and up to 35 pounds regularly. Effective and professional oral communication skills. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.