Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service • Strives to exceed the expectations and needs of internal and external customers. • Maintains a positive relationship with all clients through effective communication. • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. • Monitors events and checks in on customers throughout the day. • Understands and fosters the hotel/client relationship. Technical Ability • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. • Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge • Understands company processes, follows procedures, and completes systems entry and paperwork accurately. • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. • Increases revenue by utilizing floor up-selling techniques. • Works with clients to finalize invoices. • Completes order entries in Navigator, as needed. Job Qualifications • High School Diploma required. Associate's degree is preferred. • Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix /HR/Global Learning). • 1 year of customer service or hospitality experience is preferred. • 1 year of audio visual experience or equivalent in educational environment is preferred. • A valid driver's license is required for team members that may operate Company vehicles. • Additional DOT requirement may need to be met if applicable. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Instills Trust • Safety Conscious Drive Results • Action Oriented See The Big Picture • Tech Savvy Value People • Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (). Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Sep 05, 2023
Full time
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service • Strives to exceed the expectations and needs of internal and external customers. • Maintains a positive relationship with all clients through effective communication. • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. • Monitors events and checks in on customers throughout the day. • Understands and fosters the hotel/client relationship. Technical Ability • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. • Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge • Understands company processes, follows procedures, and completes systems entry and paperwork accurately. • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. • Increases revenue by utilizing floor up-selling techniques. • Works with clients to finalize invoices. • Completes order entries in Navigator, as needed. Job Qualifications • High School Diploma required. Associate's degree is preferred. • Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix /HR/Global Learning). • 1 year of customer service or hospitality experience is preferred. • 1 year of audio visual experience or equivalent in educational environment is preferred. • A valid driver's license is required for team members that may operate Company vehicles. • Additional DOT requirement may need to be met if applicable. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Instills Trust • Safety Conscious Drive Results • Action Oriented See The Big Picture • Tech Savvy Value People • Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (). Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service • Strives to exceed the expectations and needs of internal and external customers. • Maintains a positive relationship with all clients through effective communication. • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. • Monitors events and checks in on customers throughout the day. • Understands and fosters the hotel/client relationship. Technical Ability • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. • Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge • Understands company processes, follows procedures and completes systems entry and paperwork accurately. • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. • Increases revenue by utilizing floor up-selling techniques. • Works with clients to finalize invoices. • Completes order entries in Navigator, as needed. Job Qualifications • High School Diploma required. Associate's degree is preferred. • Achieve Technical 100 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix /HR/Global Learning). • 1 year of customer service or hospitality experience is preferred. • 1 year of audio visual experience or equivalent in educational environment is preferred. • A valid driver's license is required for team members that may operate Company vehicles. • Additional DOT requirement may need to be met if applicable. Competencies • Ownership • Hospitality •Professionalism •Responsiveness • Safety Conscious • Action Oriented • Tech Savvy Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Sep 05, 2023
Full time
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service • Strives to exceed the expectations and needs of internal and external customers. • Maintains a positive relationship with all clients through effective communication. • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. • Monitors events and checks in on customers throughout the day. • Understands and fosters the hotel/client relationship. Technical Ability • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. • Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge • Understands company processes, follows procedures and completes systems entry and paperwork accurately. • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. • Increases revenue by utilizing floor up-selling techniques. • Works with clients to finalize invoices. • Completes order entries in Navigator, as needed. Job Qualifications • High School Diploma required. Associate's degree is preferred. • Achieve Technical 100 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix /HR/Global Learning). • 1 year of customer service or hospitality experience is preferred. • 1 year of audio visual experience or equivalent in educational environment is preferred. • A valid driver's license is required for team members that may operate Company vehicles. • Additional DOT requirement may need to be met if applicable. Competencies • Ownership • Hospitality •Professionalism •Responsiveness • Safety Conscious • Action Oriented • Tech Savvy Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Oak View Group Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners. We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values: We treat each other fairly and with respect. We act with integrity. We have an entrepreneurial spirit. We give back to our global community. More information at and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Overview The Banquet Manager has the primary duty of managing a portion of and at times the entire Banquets department. The Banquet Manager reports to the Assistant General Manager. The Banquet Manager will actively recruit, supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards. The Banquet Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The Banquet Manager is responsible for overseeing the direction of a portion of and at times the entire banquet department's daily activities in accordance with OVG policies and objectives to ensure guest satisfaction, profitability, and a positive, productive, and compliant work environment. The Banquet Manager is solely responsible for the effective management and operation of the banquet team including effective interaction with signed clients, event planning support, scheduling, room set-up, compliance with food handling policies, safety, employee training and supervision, adherence to budget and cost requirements, and any other tasks assigned by the senior leadership. The Banquet Manager must provide a high level of oversight and operation/personnel support to ensure the smooth running of all assigned events including exceptional planning in advance. This role will pay a salary of $45,000 to $55,000. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). About the Venue The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues. Responsibilities Responsible for all aspects of the overall effective management of food service operations within assigned work areas or departments. Manage and run all banquet operations before, during and after the event. Duties include completing banquet planning sheets in coordination with executive Chef, ordering supplies, reviewing set-up, food and beverage preparation, service, staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up and reporting, and any other duties as assigned by the GM. Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to Spectra management immediately. Conducts regular physical inventories of food and beverage supplies, and assesses projected needs, updating all current pricing of inventory, entering the month end inventory. Meet with events departments as needed to ensure understanding of BEO requirements, ensures all events are executed according the BEO guidelines; works closely with events departments to manage changes and updates to BEO to ensure an optimal level of service, quality and hospitality. Monitors and controls the banquet budget (i.e., labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service. Ensures staff is briefed on event requirements and assigned to a specific area prior to events. Ensures that high standards of sanitation and cleanliness are maintained throughout all areas of food and beverage at all times. Enforces all Spectra and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation. Assist in the on-going recruitment, training, development, mentoring and supervision of hourly employees, as directed by GM; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice. Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests. Generates employee schedules and verifies employee time as required in addition to preparing payroll and gratuity reports. Ensures full compliance with state and federal labor laws, sanitation, and food-related ordinances, and alcohol regulations. Perform all other duties as required Qualifications 3 -5 years related experience and /or training; or equivalent combination of education and experience. Prior experience in the field of hospitality with specific experience in catering sales/conference services and/or Banquets is essential. Knowledge of revenue management, training, and motivation of peers is encouraged. Ability to work effectively under time constraints and deadlines. Valid Food Handler's certificate if required by state and/or county of venue. Valid Alcohol Service Permit if required by state and/or county of venue. Familiar with inventory cost control and menu planning. Basic computer proficiency: E-mail, Excel, Word, Outlook Working knowledge of Point of Sale and timekeeping systems. Cash handling abilities; basic math skills including significant number manipulation. Ability to work a variable work schedule (including daytime, evenings and weekends, holidays and irregular schedules as required), depending upon event and business requirements. Excellent verbal and written communication skills. Knowledge of principles and techniques used in advancing, planning, coordinating, and servicing a variety of wedding, social and corporate events. Knowledge of Fire Safety Regulations and venue capacity loads Ability to work effectively with co-workers, clients, event planners, various groups, and representatives in a professional manner. Ability to direct the work of vendors and setup personnel during events. Able to speak and write using proper English and grammar. Planning including staffing, rental needs, pull list, timelines, diagrams, descriptors, and post event recap reports. Strengthened by our Differences. United to Make a Difference. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. EEO Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law
Oct 01, 2023
Full time
Oak View Group Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners. We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values: We treat each other fairly and with respect. We act with integrity. We have an entrepreneurial spirit. We give back to our global community. More information at and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Overview The Banquet Manager has the primary duty of managing a portion of and at times the entire Banquets department. The Banquet Manager reports to the Assistant General Manager. The Banquet Manager will actively recruit, supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards. The Banquet Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The Banquet Manager is responsible for overseeing the direction of a portion of and at times the entire banquet department's daily activities in accordance with OVG policies and objectives to ensure guest satisfaction, profitability, and a positive, productive, and compliant work environment. The Banquet Manager is solely responsible for the effective management and operation of the banquet team including effective interaction with signed clients, event planning support, scheduling, room set-up, compliance with food handling policies, safety, employee training and supervision, adherence to budget and cost requirements, and any other tasks assigned by the senior leadership. The Banquet Manager must provide a high level of oversight and operation/personnel support to ensure the smooth running of all assigned events including exceptional planning in advance. This role will pay a salary of $45,000 to $55,000. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). About the Venue The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues. Responsibilities Responsible for all aspects of the overall effective management of food service operations within assigned work areas or departments. Manage and run all banquet operations before, during and after the event. Duties include completing banquet planning sheets in coordination with executive Chef, ordering supplies, reviewing set-up, food and beverage preparation, service, staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up and reporting, and any other duties as assigned by the GM. Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to Spectra management immediately. Conducts regular physical inventories of food and beverage supplies, and assesses projected needs, updating all current pricing of inventory, entering the month end inventory. Meet with events departments as needed to ensure understanding of BEO requirements, ensures all events are executed according the BEO guidelines; works closely with events departments to manage changes and updates to BEO to ensure an optimal level of service, quality and hospitality. Monitors and controls the banquet budget (i.e., labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service. Ensures staff is briefed on event requirements and assigned to a specific area prior to events. Ensures that high standards of sanitation and cleanliness are maintained throughout all areas of food and beverage at all times. Enforces all Spectra and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation. Assist in the on-going recruitment, training, development, mentoring and supervision of hourly employees, as directed by GM; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice. Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests. Generates employee schedules and verifies employee time as required in addition to preparing payroll and gratuity reports. Ensures full compliance with state and federal labor laws, sanitation, and food-related ordinances, and alcohol regulations. Perform all other duties as required Qualifications 3 -5 years related experience and /or training; or equivalent combination of education and experience. Prior experience in the field of hospitality with specific experience in catering sales/conference services and/or Banquets is essential. Knowledge of revenue management, training, and motivation of peers is encouraged. Ability to work effectively under time constraints and deadlines. Valid Food Handler's certificate if required by state and/or county of venue. Valid Alcohol Service Permit if required by state and/or county of venue. Familiar with inventory cost control and menu planning. Basic computer proficiency: E-mail, Excel, Word, Outlook Working knowledge of Point of Sale and timekeeping systems. Cash handling abilities; basic math skills including significant number manipulation. Ability to work a variable work schedule (including daytime, evenings and weekends, holidays and irregular schedules as required), depending upon event and business requirements. Excellent verbal and written communication skills. Knowledge of principles and techniques used in advancing, planning, coordinating, and servicing a variety of wedding, social and corporate events. Knowledge of Fire Safety Regulations and venue capacity loads Ability to work effectively with co-workers, clients, event planners, various groups, and representatives in a professional manner. Ability to direct the work of vendors and setup personnel during events. Able to speak and write using proper English and grammar. Planning including staffing, rental needs, pull list, timelines, diagrams, descriptors, and post event recap reports. Strengthened by our Differences. United to Make a Difference. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. EEO Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law
Oak View Group Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners. We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values: We treat each other fairly and with respect. We act with integrity. We have an entrepreneurial spirit. We give back to our global community. More information at and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Overview The Assistant Banquet Manager has the primary duty of managing a portion of and at times the entire Banquets department or the events occurring at scheduled times. The Assistant Banquet Manager reports to the Banquet Manager. The Assistant Banquet Manager will actively recruit, supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards. The Assistant Banquet Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The Assistant Banquet Manager is responsible for overseeing the direction of a portion of and at times the entire banquet department's daily activities in accordance with OVG policies and objectives to ensure guest satisfaction, profitability, and a positive, productive, and compliant work environment. The Assistant Banquet Manager is solely responsible for the effective management and operation of the banquet team including effective interaction with signed clients, event planning support, scheduling, room set-up, compliance with food handling policies, safety, employee training and supervision, adherence to budget and cost requirements, and any other tasks assigned by the senior leadership. The Assistant Banquet Manager must provide a high level of oversight and operation/personnel support to ensure the smooth running of all assigned events including exceptional planning in advance. This role will pay a salary of $18 to $21. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). About the Venue The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues. Responsibilities Responsible for all aspects of the overall effective management of food service operations within assigned work areas or departments. Manage and run banquet operations before, during and after the event. Duties include completing banquet planning sheets in coordination with executive Chef, ordering supplies, reviewing set-up, food and beverage preparation, service, staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up and reporting, and any other duties as assigned by the Banquet Manager. Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to OVG management immediately. Conducts regular physical inventories of food and beverage supplies, and assesses projected needs, updating all current pricing of inventory, entering the month end inventory. Meet with events departments as needed to ensure understanding of BEO requirements, ensures all events are executed according the BEO guidelines; works closely with events departments to manage changes and updates to BEO to ensure an optimal level of service, quality and hospitality. Ensures staff is briefed on event requirements and assigned to a specific area prior to events. Ensures that high standards of sanitation and cleanliness are maintained throughout all areas of food and beverage at all times. Enforces all OVG and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation. Assist in the on-going recruitment, training, development, mentoring and supervision of hourly employees, as directed by the Banquet Manager; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice. Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests. Ensures full compliance with state and federal labor laws, sanitation, and food-related ordinances, and alcohol regulations. Perform all other duties as required Qualifications 2 -3 years related experience and /or training; or equivalent combination of education and experience. Prior experience in the field of hospitality with specific experience in catering sales/conference services and/or Banquets is essential. Knowledge of revenue management, training, and motivation of peers is encouraged. Ability to work effectively under time constraints and deadlines. Valid Food Handler's certificate if required by state and/or county of venue. Valid Alcohol Service Permit if required by state and/or county of venue. Familiar with inventory cost control and menu planning. Basic computer proficiency: E-mail, Excel, Word, Outlook Working knowledge of Point of Sale and timekeeping systems. Cash handling abilities; basic math skills including significant number manipulation. Ability to work a variable work schedule (including daytime, evenings and weekends, holidays and irregular schedules as required), depending upon event and business requirements. Excellent verbal and written communication skills. Knowledge of principles and techniques used in advancing, planning, coordinating, and servicing a variety of wedding, social and corporate events. Knowledge of Fire Safety Regulations and venue capacity loads Ability to work effectively with co-workers, clients, event planners, various groups, and representatives in a professional manner. Ability to direct the work of vendors and setup personnel during events. Able to speak and write using proper English and grammar. Planning including staffing, rental needs, pull list, timelines, diagrams, descriptors, and post event recap reports. Strengthened by our Differences. United to Make a Difference. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. EEO Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Sep 12, 2023
Full time
Oak View Group Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners. We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values: We treat each other fairly and with respect. We act with integrity. We have an entrepreneurial spirit. We give back to our global community. More information at and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Overview The Assistant Banquet Manager has the primary duty of managing a portion of and at times the entire Banquets department or the events occurring at scheduled times. The Assistant Banquet Manager reports to the Banquet Manager. The Assistant Banquet Manager will actively recruit, supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards. The Assistant Banquet Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The Assistant Banquet Manager is responsible for overseeing the direction of a portion of and at times the entire banquet department's daily activities in accordance with OVG policies and objectives to ensure guest satisfaction, profitability, and a positive, productive, and compliant work environment. The Assistant Banquet Manager is solely responsible for the effective management and operation of the banquet team including effective interaction with signed clients, event planning support, scheduling, room set-up, compliance with food handling policies, safety, employee training and supervision, adherence to budget and cost requirements, and any other tasks assigned by the senior leadership. The Assistant Banquet Manager must provide a high level of oversight and operation/personnel support to ensure the smooth running of all assigned events including exceptional planning in advance. This role will pay a salary of $18 to $21. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). About the Venue The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues. Responsibilities Responsible for all aspects of the overall effective management of food service operations within assigned work areas or departments. Manage and run banquet operations before, during and after the event. Duties include completing banquet planning sheets in coordination with executive Chef, ordering supplies, reviewing set-up, food and beverage preparation, service, staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up and reporting, and any other duties as assigned by the Banquet Manager. Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to OVG management immediately. Conducts regular physical inventories of food and beverage supplies, and assesses projected needs, updating all current pricing of inventory, entering the month end inventory. Meet with events departments as needed to ensure understanding of BEO requirements, ensures all events are executed according the BEO guidelines; works closely with events departments to manage changes and updates to BEO to ensure an optimal level of service, quality and hospitality. Ensures staff is briefed on event requirements and assigned to a specific area prior to events. Ensures that high standards of sanitation and cleanliness are maintained throughout all areas of food and beverage at all times. Enforces all OVG and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation. Assist in the on-going recruitment, training, development, mentoring and supervision of hourly employees, as directed by the Banquet Manager; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice. Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests. Ensures full compliance with state and federal labor laws, sanitation, and food-related ordinances, and alcohol regulations. Perform all other duties as required Qualifications 2 -3 years related experience and /or training; or equivalent combination of education and experience. Prior experience in the field of hospitality with specific experience in catering sales/conference services and/or Banquets is essential. Knowledge of revenue management, training, and motivation of peers is encouraged. Ability to work effectively under time constraints and deadlines. Valid Food Handler's certificate if required by state and/or county of venue. Valid Alcohol Service Permit if required by state and/or county of venue. Familiar with inventory cost control and menu planning. Basic computer proficiency: E-mail, Excel, Word, Outlook Working knowledge of Point of Sale and timekeeping systems. Cash handling abilities; basic math skills including significant number manipulation. Ability to work a variable work schedule (including daytime, evenings and weekends, holidays and irregular schedules as required), depending upon event and business requirements. Excellent verbal and written communication skills. Knowledge of principles and techniques used in advancing, planning, coordinating, and servicing a variety of wedding, social and corporate events. Knowledge of Fire Safety Regulations and venue capacity loads Ability to work effectively with co-workers, clients, event planners, various groups, and representatives in a professional manner. Ability to direct the work of vendors and setup personnel during events. Able to speak and write using proper English and grammar. Planning including staffing, rental needs, pull list, timelines, diagrams, descriptors, and post event recap reports. Strengthened by our Differences. United to Make a Difference. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. EEO Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
US-OK-Oklahoma City As a kitchen team member and Dishwasher, you'll keep the kitchen humming by stocking it up with the tools and dishes they need to create and plate our homemade favorites. In this role, you will work closely with both the kitchen and dining room teams to make sure that each guest has a spotless table to sit at while enjoying their meal on squeaky clean dishes. As a kitchen team member, you will have flexible hours (full or part time) and the opportunity for promotion and continued development You will need to be able to stand for long periods, work in a variety of environments, be expected to lift, load and carry up to 40 pounds, and work with hot and cold food items. You must be able to understand and carry out instructions while working effectively with co-workers and managers to please our guests. We'd love to get to know you! Text "CBJOBS" to 97211 to start your application or click "Apply for the job online" above. NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our décor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not. Come for the biscuits and stay for the perks- Cracker Barrel offers our employees: Culture of Belonging: We believe in Family. We care about your wellbeing and your success. We foster an atmosphere where employees care for each other like family. Our employees are encouraged to be themselves, and this means we accept and celebrate our differences. Commitment to Diversity, Equity, and Inclusion: Top Notch Training: PAR Training program: our hourly employee training program is built to help you grow and succeed. Earn your stars and be rewarded with pay increases We have a unique role of the Employee Training Coordinator at each location and their purpose is to help you be successful in your role Cross Training- If you thrive in an environment where no day is the same, you can cross train and work in a variety of roles for your store Diverse Career Paths: Cracker Barrel values internal development- whether you want to become an Employee Training Coordinator, a Shift Leader, a Restaurant or Retail Manager, or come join us at our Home Office in Lebanon, TN to work in corporate support for our stores; we are committed to helping you reach your personal career goals. Competitive Pay and Benefits: Competitive pay based on your experience with opportunities to earn additional pay increases with the PAR Training program Paychecks weekly or daily - You can access the pay you have earned throughout the week! Flexible Schedules Health, Vision, and Dental Benefits starting on day 1 401K with company matching starting at 90 days Vacation Time 35% off restaurant and retail items Employee Stock Purchasing Program Street: 700 Cornell Parkway External Company Name: Cracker Barrel Old Country Store, Inc. Store #: 174 In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ( ) or toll free at 1 . Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
Sep 24, 2023
Full time
US-OK-Oklahoma City As a kitchen team member and Dishwasher, you'll keep the kitchen humming by stocking it up with the tools and dishes they need to create and plate our homemade favorites. In this role, you will work closely with both the kitchen and dining room teams to make sure that each guest has a spotless table to sit at while enjoying their meal on squeaky clean dishes. As a kitchen team member, you will have flexible hours (full or part time) and the opportunity for promotion and continued development You will need to be able to stand for long periods, work in a variety of environments, be expected to lift, load and carry up to 40 pounds, and work with hot and cold food items. You must be able to understand and carry out instructions while working effectively with co-workers and managers to please our guests. We'd love to get to know you! Text "CBJOBS" to 97211 to start your application or click "Apply for the job online" above. NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our décor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not. Come for the biscuits and stay for the perks- Cracker Barrel offers our employees: Culture of Belonging: We believe in Family. We care about your wellbeing and your success. We foster an atmosphere where employees care for each other like family. Our employees are encouraged to be themselves, and this means we accept and celebrate our differences. Commitment to Diversity, Equity, and Inclusion: Top Notch Training: PAR Training program: our hourly employee training program is built to help you grow and succeed. Earn your stars and be rewarded with pay increases We have a unique role of the Employee Training Coordinator at each location and their purpose is to help you be successful in your role Cross Training- If you thrive in an environment where no day is the same, you can cross train and work in a variety of roles for your store Diverse Career Paths: Cracker Barrel values internal development- whether you want to become an Employee Training Coordinator, a Shift Leader, a Restaurant or Retail Manager, or come join us at our Home Office in Lebanon, TN to work in corporate support for our stores; we are committed to helping you reach your personal career goals. Competitive Pay and Benefits: Competitive pay based on your experience with opportunities to earn additional pay increases with the PAR Training program Paychecks weekly or daily - You can access the pay you have earned throughout the week! Flexible Schedules Health, Vision, and Dental Benefits starting on day 1 401K with company matching starting at 90 days Vacation Time 35% off restaurant and retail items Employee Stock Purchasing Program Street: 700 Cornell Parkway External Company Name: Cracker Barrel Old Country Store, Inc. Store #: 174 In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ( ) or toll free at 1 . Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
La Quinta by Wyndham Oklahoma City - Norman
Norman, Oklahoma
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location La Quinta Oklahoma City - Norman 930 Ed Noble Drive Norman , OK 73072 Overview The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities - Thoroughly clean guestrooms according to standards. - Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. - Remove all trash and dirty linen from guestrooms and hallways. - Keep all hallways, public areas and closets clean, neat and vacuumed - Restock housekeeping cleaning cart for next day's use. - Replenish chemical bottles. - Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. - Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. - Handle items for "Lost and Found" according to the standards. - Ensure overall guest satisfaction.
Sep 20, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location La Quinta Oklahoma City - Norman 930 Ed Noble Drive Norman , OK 73072 Overview The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities - Thoroughly clean guestrooms according to standards. - Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. - Remove all trash and dirty linen from guestrooms and hallways. - Keep all hallways, public areas and closets clean, neat and vacuumed - Restock housekeeping cleaning cart for next day's use. - Replenish chemical bottles. - Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. - Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. - Handle items for "Lost and Found" according to the standards. - Ensure overall guest satisfaction.
Oak View Group Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners. We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values: We treat each other fairly and with respect. We act with integrity. We have an entrepreneurial spirit. We give back to our global community. More information at and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Overview The Restaurant Supervisor is responsible for supervising the Restaurant Team and ensuring the Team meets and exceeds guests' expectations by supervising, coaching, training, and mentoring under the supervision of the Assistant General Manager. This role will pay an hourly wage of $17. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. About the Venue OVG Hospitality partners with Winstar World Casino to provide hospitality guest services at Gran Via Buffet. Our goal is to provide our guests with a GREAT experience when they join us for a meal. Responsibilities Supervises shift coverage and coordinates breaks for team members. Supervises the team in maintaining a clean and presentable work area. Ensures the venues are stocked and prepared for service at all times. Conducts end of shift reports for cashiers on shift. Coordinates in troubleshooting technical problems with Point of Sale (POS) system, facilities, equipment etc., and contacts for appropriate support, as necessary. Provides on-going supervision and mentoring to team members. Must maintain excellent attendance and be available to work events and varied schedules per business need. All other duties as assigned by the managers and supervisors. Qualifications Must be 18 years of age or older to work in Casino environment. Experience working in a supervisory capacity in a fast-paced restaurant a plus. Ability to supervise the work of others. Ability to communicate with employees, co-workers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to speak, read and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess valid food handling certificate or alcohol service permit if required by state or federal regulations. Ability to handle cash accurately and responsibly. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. All employees must obtain a valid gaming license from the State Gaming Agency prior to beginning work and are required to have the license renewed as mandated. Strengthened by our Differences. United to Make a Difference. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. EEO Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Sep 10, 2023
Full time
Oak View Group Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners. We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values: We treat each other fairly and with respect. We act with integrity. We have an entrepreneurial spirit. We give back to our global community. More information at and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Overview The Restaurant Supervisor is responsible for supervising the Restaurant Team and ensuring the Team meets and exceeds guests' expectations by supervising, coaching, training, and mentoring under the supervision of the Assistant General Manager. This role will pay an hourly wage of $17. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. About the Venue OVG Hospitality partners with Winstar World Casino to provide hospitality guest services at Gran Via Buffet. Our goal is to provide our guests with a GREAT experience when they join us for a meal. Responsibilities Supervises shift coverage and coordinates breaks for team members. Supervises the team in maintaining a clean and presentable work area. Ensures the venues are stocked and prepared for service at all times. Conducts end of shift reports for cashiers on shift. Coordinates in troubleshooting technical problems with Point of Sale (POS) system, facilities, equipment etc., and contacts for appropriate support, as necessary. Provides on-going supervision and mentoring to team members. Must maintain excellent attendance and be available to work events and varied schedules per business need. All other duties as assigned by the managers and supervisors. Qualifications Must be 18 years of age or older to work in Casino environment. Experience working in a supervisory capacity in a fast-paced restaurant a plus. Ability to supervise the work of others. Ability to communicate with employees, co-workers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to speak, read and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess valid food handling certificate or alcohol service permit if required by state or federal regulations. Ability to handle cash accurately and responsibly. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. All employees must obtain a valid gaming license from the State Gaming Agency prior to beginning work and are required to have the license renewed as mandated. Strengthened by our Differences. United to Make a Difference. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. EEO Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
