The Front Office department is responsible for welcoming and assisting all resort guests in a friendly, courteous and efficient manner, following Welk Resort's Signature Guest Engagement service standards. The Guest Service Agent welcomes and assists all resort guests while performing check-ins, check-outs, pre check-ins, as well as keeping records of guest accounts. Guest Service . Assist guests and respond to guest requests in a professional and timely manner. Follow the Signature Guest Engagement standards at all times. Be knowledgeable and provide guests with information regarding resort facilities, hours of operation, key team members, special activities and functions in the resort as requested. Handle Front Desk telephone calls as needed and ensure that prompt courteous service is provided. When confronted with a guest challenge, make reasonable determinations of what a guest is seeking, based on the guest's requests and information given, and participate in problem solving situations while keeping managers and supervisors informed. Front Office Operations . Handle day-to-day operational responsibilities such as check-ins, check-outs, pre check-ins, and guest accounts. Follow all company and Front Office AOPs and procedures. Perform all duties listed on the shift checklists and inform department managers or supervisors of any duties that are not clearly understood. Check with the department manager or supervisor to determine any special needs and/or tasks for the day. Utilize the computer system, iHotelier and TSW property management system in retrieving, updating and inputting guest information. Capture credit card information at check-in, process payments, and charge guest accounts. Take payment for owner maintenance fees when necessary. Follow all cash handling and bank AOPs. Welk Culture. Maintain a positive attitude and exemplify the mission and vision of Welk Resorts. Attend and participate in all Welk Core Four workshops. Follow the Front Office Team Member Expectations and maintain a neatly groomed appearance that is in compliance with Welk Resorts standards. Communication . Communicate and cooperate with other departments and Welk team members as necessary. Provide others with necessary information and decisions in a timely, clear and concise manner. Sales& Inventory. Adhering and following the AOPs to ensure inventory is satisfactory to avoid expiration of items, properly rotating inventory and communicating with his/her supervisor when items need purchased. Furthermore accurately collecting revenue as a direct-point of sale (cash transaction) or posting the items correctly to a guest folio as a room charge or the appropriate house account. Three to six months related experience and/or training. Hospitality experience preferred. One year certificate from college or technical school.
Dec 15, 2019
Full time
The Front Office department is responsible for welcoming and assisting all resort guests in a friendly, courteous and efficient manner, following Welk Resort's Signature Guest Engagement service standards. The Guest Service Agent welcomes and assists all resort guests while performing check-ins, check-outs, pre check-ins, as well as keeping records of guest accounts. Guest Service . Assist guests and respond to guest requests in a professional and timely manner. Follow the Signature Guest Engagement standards at all times. Be knowledgeable and provide guests with information regarding resort facilities, hours of operation, key team members, special activities and functions in the resort as requested. Handle Front Desk telephone calls as needed and ensure that prompt courteous service is provided. When confronted with a guest challenge, make reasonable determinations of what a guest is seeking, based on the guest's requests and information given, and participate in problem solving situations while keeping managers and supervisors informed. Front Office Operations . Handle day-to-day operational responsibilities such as check-ins, check-outs, pre check-ins, and guest accounts. Follow all company and Front Office AOPs and procedures. Perform all duties listed on the shift checklists and inform department managers or supervisors of any duties that are not clearly understood. Check with the department manager or supervisor to determine any special needs and/or tasks for the day. Utilize the computer system, iHotelier and TSW property management system in retrieving, updating and inputting guest information. Capture credit card information at check-in, process payments, and charge guest accounts. Take payment for owner maintenance fees when necessary. Follow all cash handling and bank AOPs. Welk Culture. Maintain a positive attitude and exemplify the mission and vision of Welk Resorts. Attend and participate in all Welk Core Four workshops. Follow the Front Office Team Member Expectations and maintain a neatly groomed appearance that is in compliance with Welk Resorts standards. Communication . Communicate and cooperate with other departments and Welk team members as necessary. Provide others with necessary information and decisions in a timely, clear and concise manner. Sales& Inventory. Adhering and following the AOPs to ensure inventory is satisfactory to avoid expiration of items, properly rotating inventory and communicating with his/her supervisor when items need purchased. Furthermore accurately collecting revenue as a direct-point of sale (cash transaction) or posting the items correctly to a guest folio as a room charge or the appropriate house account. Three to six months related experience and/or training. Hospitality experience preferred. One year certificate from college or technical school.
Our Exciting Work Environment This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location. Position Details Sportservice at the TD Garden are looking for part time Supervisors to supervise food and beverage associates, and assist the management with client relations. The role would be required to work events at the TD Garden to include Bruins games, Celtics games, concerts, and other exciting events. Nights, weekends, and holidays are required. Job Summary: Responsible for assisting in overseeing the Food and Beverage associates in accordance with the company's standards. Responsibilities: Supervises and coordinates activities of Food and Beverage associates on a per shift basis, including training, counseling and enforcing work procedures and service standards with the direction of Food and Beverage management team. Observes, evaluates, and reports job performance of employees and inspects all locations to ensure proper set up and guest satisfaction. Ensures that all equipment is set up properly and operating efficiently and accurately. Ensures all locations and surrounding areas remain clean, sanitized, and safe Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management. Estimates, requests, and inspects supplies and inventory. Ensures accuracy of all deliveries. Performs opening and closing procedures for assigned areas. Education & Experience: Minimum of one year experience in a supervisory position required; previous experience in food and beverage, customer service or hospitality related environments required. Previous cash handling experience required, POS experience a plus. Knowledge, Skills & Abilities: Excellent guest service skills Ability to successfully complete required alcohol service training Basic math skills; ability to accurately account for cash and inventory. The pay rate for this position is starting at $16/hour. Compensation is based on experience level After submitting your application, you will receive a text and email invitation within 24 hours to begin our pre-screening and on-demand text interview process. Tell us about yourself, answer a few questions and quickly qualify for the position on your own time, all from the convenience of your mobile device! Equal Employment Opportunity Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Dec 15, 2019
Full time
Our Exciting Work Environment This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location. Position Details Sportservice at the TD Garden are looking for part time Supervisors to supervise food and beverage associates, and assist the management with client relations. The role would be required to work events at the TD Garden to include Bruins games, Celtics games, concerts, and other exciting events. Nights, weekends, and holidays are required. Job Summary: Responsible for assisting in overseeing the Food and Beverage associates in accordance with the company's standards. Responsibilities: Supervises and coordinates activities of Food and Beverage associates on a per shift basis, including training, counseling and enforcing work procedures and service standards with the direction of Food and Beverage management team. Observes, evaluates, and reports job performance of employees and inspects all locations to ensure proper set up and guest satisfaction. Ensures that all equipment is set up properly and operating efficiently and accurately. Ensures all locations and surrounding areas remain clean, sanitized, and safe Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management. Estimates, requests, and inspects supplies and inventory. Ensures accuracy of all deliveries. Performs opening and closing procedures for assigned areas. Education & Experience: Minimum of one year experience in a supervisory position required; previous experience in food and beverage, customer service or hospitality related environments required. Previous cash handling experience required, POS experience a plus. Knowledge, Skills & Abilities: Excellent guest service skills Ability to successfully complete required alcohol service training Basic math skills; ability to accurately account for cash and inventory. The pay rate for this position is starting at $16/hour. Compensation is based on experience level After submitting your application, you will receive a text and email invitation within 24 hours to begin our pre-screening and on-demand text interview process. Tell us about yourself, answer a few questions and quickly qualify for the position on your own time, all from the convenience of your mobile device! Equal Employment Opportunity Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Our Exciting Work Environment This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location. Position Details Sportservice at the TD Garden are looking for part time Supervisors to supervise food and beverage associates, and assist the management with client relations. The role would be required to work events at the TD Garden to include Bruins games, Celtics games, concerts, and other exciting events. Nights, weekends, and holidays are required. Job Summary: Responsible for assisting in overseeing the Food and Beverage associates in accordance with the company's standards. Responsibilities: Supervises and coordinates activities of Food and Beverage associates on a per shift basis, including training, counseling and enforcing work procedures and service standards with the direction of Food and Beverage management team. Observes, evaluates, and reports job performance of employees and inspects all locations to ensure proper set up and guest satisfaction. Ensures that all equipment is set up properly and operating efficiently and accurately. Ensures all locations and surrounding areas remain clean, sanitized, and safe Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management. Estimates, requests, and inspects supplies and inventory. Ensures accuracy of all deliveries. Performs opening and closing procedures for assigned areas. Education & Experience: Minimum of one year experience in a supervisory position required; previous experience in food and beverage, customer service or hospitality related environments required. Previous cash handling experience required, POS experience a plus. Knowledge, Skills & Abilities: Excellent guest service skills Ability to successfully complete required alcohol service training Basic math skills; ability to accurately account for cash and inventory. The pay rate for this position is starting at $16/hour. Compensation is based on experience level After submitting your application, you will receive a text and email invitation within 24 hours to begin our pre-screening and on-demand text interview process. Tell us about yourself, answer a few questions and quickly qualify for the position on your own time, all from the convenience of your mobile device! Equal Employment Opportunity Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Dec 15, 2019
Full time
Our Exciting Work Environment This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location. Position Details Sportservice at the TD Garden are looking for part time Supervisors to supervise food and beverage associates, and assist the management with client relations. The role would be required to work events at the TD Garden to include Bruins games, Celtics games, concerts, and other exciting events. Nights, weekends, and holidays are required. Job Summary: Responsible for assisting in overseeing the Food and Beverage associates in accordance with the company's standards. Responsibilities: Supervises and coordinates activities of Food and Beverage associates on a per shift basis, including training, counseling and enforcing work procedures and service standards with the direction of Food and Beverage management team. Observes, evaluates, and reports job performance of employees and inspects all locations to ensure proper set up and guest satisfaction. Ensures that all equipment is set up properly and operating efficiently and accurately. Ensures all locations and surrounding areas remain clean, sanitized, and safe Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management. Estimates, requests, and inspects supplies and inventory. Ensures accuracy of all deliveries. Performs opening and closing procedures for assigned areas. Education & Experience: Minimum of one year experience in a supervisory position required; previous experience in food and beverage, customer service or hospitality related environments required. Previous cash handling experience required, POS experience a plus. Knowledge, Skills & Abilities: Excellent guest service skills Ability to successfully complete required alcohol service training Basic math skills; ability to accurately account for cash and inventory. The pay rate for this position is starting at $16/hour. Compensation is based on experience level After submitting your application, you will receive a text and email invitation within 24 hours to begin our pre-screening and on-demand text interview process. Tell us about yourself, answer a few questions and quickly qualify for the position on your own time, all from the convenience of your mobile device! Equal Employment Opportunity Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Overview About Aramark Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at or connect with us on Facebook and Twitter. Description Position Summary: Schedule work assignments and supervise all dining room service staff, cashiers, baristas, and cooks. Ability to effectively communicate with employees, guests, and vendors and handle guest complaints diplomatically. Hold strong working relationship with kitchen manager and kitchen staff to maintain food quality, presentation and flow of product. Assist with scheduled F&B inventories. Ability to work varied schedules depending on dining room needs. Essential Functions: Schedule work assignments for and supervise servers, wait staff, host/cashiers, buffet attendants, bartenders, and other personnel as necessary to insure adequate staffing at all times. Work effectively with other departments. Organize and orchestrate a variety of special events, develop action plans with new ideas, procedures or products. Motivate employees to ensure proper production standards and ensure that dining room is clean and appealing at all times. Take charge when unforeseen complications arrive and maintain a positive attitude during stressful situations. Maintain professional appearance. Status and Scope: Reports to component manager Qualifications Qualifications: Read, write, and speak English. Knowledge of cashiering, hosting, food preparation, bussing, and serving required. Ability to pass food handlers, Serv-Safe, and TIPS certifications. CPR/First Aid certified or willingness to be trained. Ability to work a varied schedule, including evening hours. Equipment Used: Telephone, calculator, photocopier, Micros POS system, computer Travel Requirements: Little or No Travel (> 10%) Lifting Requirements: MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds. Physical Requirements: BENDING CONSTANT KEYING/FINGERING OCCASIONAL HEARING CONSTANT REACHING CONSTANT SEEING CONSTANT SPEAKING CONSTANT STANDING CONSTANT WALKING CONSTANT LIFTING FREQUENT
Dec 15, 2019
Full time
Overview About Aramark Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at or connect with us on Facebook and Twitter. Description Position Summary: Schedule work assignments and supervise all dining room service staff, cashiers, baristas, and cooks. Ability to effectively communicate with employees, guests, and vendors and handle guest complaints diplomatically. Hold strong working relationship with kitchen manager and kitchen staff to maintain food quality, presentation and flow of product. Assist with scheduled F&B inventories. Ability to work varied schedules depending on dining room needs. Essential Functions: Schedule work assignments for and supervise servers, wait staff, host/cashiers, buffet attendants, bartenders, and other personnel as necessary to insure adequate staffing at all times. Work effectively with other departments. Organize and orchestrate a variety of special events, develop action plans with new ideas, procedures or products. Motivate employees to ensure proper production standards and ensure that dining room is clean and appealing at all times. Take charge when unforeseen complications arrive and maintain a positive attitude during stressful situations. Maintain professional appearance. Status and Scope: Reports to component manager Qualifications Qualifications: Read, write, and speak English. Knowledge of cashiering, hosting, food preparation, bussing, and serving required. Ability to pass food handlers, Serv-Safe, and TIPS certifications. CPR/First Aid certified or willingness to be trained. Ability to work a varied schedule, including evening hours. Equipment Used: Telephone, calculator, photocopier, Micros POS system, computer Travel Requirements: Little or No Travel (> 10%) Lifting Requirements: MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds. Physical Requirements: BENDING CONSTANT KEYING/FINGERING OCCASIONAL HEARING CONSTANT REACHING CONSTANT SEEING CONSTANT SPEAKING CONSTANT STANDING CONSTANT WALKING CONSTANT LIFTING FREQUENT
Job Title:Food Service Team Leader (Supervisor) Location: Whole Foods Market, 399 4th Street, San Francisco, CA 94107, US Job Type: Full Time Pay: DOE +Bonuses + Benefits Do you have standout management experience in the food service industry? Are you currently a Store Manager, Team Leader, or Shift Supervisor in the food service industry, but think you are being underutilized? Are you looking for the opportunity to become an integral part of Store Management and need the opportunity to prove your skills? If so, we may have the opportunity you've been looking for! Job Description: The Sushi Team Leader supervises and runs the Genji location within Whole Foods Market. The Sushi Team Leader is responsible for establishing goals and objectives for the location to attain while maximizing guest satisfaction. This individual will assume complete responsibility of store operations within Whole Foods Market, including the following: Driving sales through excellent operations and marketing execution Controlling profit and loss Inventory management Business analysis Providing and teaching superior customer service Training and developing the team Coaching and Evaluating employees Recruiting and leading team members Creating team schedules Contribute as an active team participant Requirements: At least three (1) year of restaurant or similar management experience. Minimum 6 months of sushi rolling experience. Must be a motivational leader with the ability to supervise, develop professionals. Must have strong experience in hiring store employees, delegating assignments, hands-on training, monitoring and evaluating performance, and initiating corrective and disciplinary actions. Strong Microsoft Office and computer knowledge is required! The best candidates will exhibit the following behaviors: -Able to handle multiple responsibilities simultaneously -Excellent communication skills -Quick learner -Goal-oriented -Results driven -Sound decision making and problem solving -Desire for personal and professional growth Genji Benefits: We take care of our employees, reward hard work through gain sharing and promote from within. Full-time team leader benefits include: paid vacation, medical, dental, and vision coverage, commuter flexible spending account, tuition reimbursement, and much more! Please send us your cover letter and a detailed resume showing your work experience with clearly defined results through Craigslist Reply. About Genji: Our mission is to to become the top provider of all natural Japanese-inspired cuisine through growth and innovation. Genji, LLC is a fast growing company that is well-known for its fresh and nutritious Japanese-Inspired Cuisine. We operate over 180 Sushi Bars in over 20 different U.S. states and in London within Whole Foods Market locations. Visit our website to learn more about Genji's Mission and Values: ! We are an equal opportunity employer. Genji began as a popular Japanese restaurant in Philadelphia, named after the title character in "The Tale of Genji," the first Japanese novel ever written. This little restaurant on Sansom Street was a home-town favorite for many years. We've be
Dec 11, 2019
Full time
Job Title:Food Service Team Leader (Supervisor) Location: Whole Foods Market, 399 4th Street, San Francisco, CA 94107, US Job Type: Full Time Pay: DOE +Bonuses + Benefits Do you have standout management experience in the food service industry? Are you currently a Store Manager, Team Leader, or Shift Supervisor in the food service industry, but think you are being underutilized? Are you looking for the opportunity to become an integral part of Store Management and need the opportunity to prove your skills? If so, we may have the opportunity you've been looking for! Job Description: The Sushi Team Leader supervises and runs the Genji location within Whole Foods Market. The Sushi Team Leader is responsible for establishing goals and objectives for the location to attain while maximizing guest satisfaction. This individual will assume complete responsibility of store operations within Whole Foods Market, including the following: Driving sales through excellent operations and marketing execution Controlling profit and loss Inventory management Business analysis Providing and teaching superior customer service Training and developing the team Coaching and Evaluating employees Recruiting and leading team members Creating team schedules Contribute as an active team participant Requirements: At least three (1) year of restaurant or similar management experience. Minimum 6 months of sushi rolling experience. Must be a motivational leader with the ability to supervise, develop professionals. Must have strong experience in hiring store employees, delegating assignments, hands-on training, monitoring and evaluating performance, and initiating corrective and disciplinary actions. Strong Microsoft Office and computer knowledge is required! The best candidates will exhibit the following behaviors: -Able to handle multiple responsibilities simultaneously -Excellent communication skills -Quick learner -Goal-oriented -Results driven -Sound decision making and problem solving -Desire for personal and professional growth Genji Benefits: We take care of our employees, reward hard work through gain sharing and promote from within. Full-time team leader benefits include: paid vacation, medical, dental, and vision coverage, commuter flexible spending account, tuition reimbursement, and much more! Please send us your cover letter and a detailed resume showing your work experience with clearly defined results through Craigslist Reply. About Genji: Our mission is to to become the top provider of all natural Japanese-inspired cuisine through growth and innovation. Genji, LLC is a fast growing company that is well-known for its fresh and nutritious Japanese-Inspired Cuisine. We operate over 180 Sushi Bars in over 20 different U.S. states and in London within Whole Foods Market locations. Visit our website to learn more about Genji's Mission and Values: ! We are an equal opportunity employer. Genji began as a popular Japanese restaurant in Philadelphia, named after the title character in "The Tale of Genji," the first Japanese novel ever written. This little restaurant on Sansom Street was a home-town favorite for many years. We've be
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Team Lead oversees the Base Area Guest Service Team including our Village Ambassadors, Overnight Storage Operation, Wagon Service Team, and Auto Drop Attendants. They will coordinate labor and resources within these teams to provide for staffing needs in all areas. Team lead will train and coach team members and work cooperatively with peers, managers and interdepartmental contacts. The Team Lead manages and develops employee development, discipline, incentives, and conducts training for the department. Furthermore with the Assistant Manager of Base Area Ops the Team Lead will work in concert to conduct hiring, oversee Time and Labor reports, scheduling, and timely documentation completion. Responsibilities include: * Greeting guests and initiate conversation, answer questions that guests may have pertaining to the Village, services of the mountain and local area. * Directing guests to the appropriate areas including, but not limited to, ticket windows, season pass office, ski and snowboard school, dining options, retail, rentals, restrooms, phones, lost & found, lockers, etc. * Providing awareness to guests about the responsibility code and mountain etiquette. * Resolving guest issues verbal in a sincere and timely manner following the company Make the Guest Right program. * Meeting guest, employee, safety, and financial objectives and department goals as set forth by immediate supervisor. * Flexible working hours. * Removing all potential frustrations and distractions to the overall enjoyment of the resort. This includes assuming personal responsibility for resort appearance, grey wagons, signage, services, etc. either by taking the initiative to solve the problem, or alert the appropriate responsible parties. * Managing hiring, training, and development of all guest service staff. * Maintaining a department schedule. * Ensuring all areas are staged per KPI's. * Enforcement of uniform and grooming standards. * Adjusting staffing needs based on current business levels and weather. * Maintaining all department assets. * Work with peers across Base Are Ops to coordinate staffing resources Requirements: * Valid state issued driver's license * 2+ years supervisory experience * 2+ years guest service experience * Flexible schedule- available holidays and weekends * Thorough knowledge of Northstar resort is a plus With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 177538
Dec 10, 2019
Full time
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Team Lead oversees the Base Area Guest Service Team including our Village Ambassadors, Overnight Storage Operation, Wagon Service Team, and Auto Drop Attendants. They will coordinate labor and resources within these teams to provide for staffing needs in all areas. Team lead will train and coach team members and work cooperatively with peers, managers and interdepartmental contacts. The Team Lead manages and develops employee development, discipline, incentives, and conducts training for the department. Furthermore with the Assistant Manager of Base Area Ops the Team Lead will work in concert to conduct hiring, oversee Time and Labor reports, scheduling, and timely documentation completion. Responsibilities include: * Greeting guests and initiate conversation, answer questions that guests may have pertaining to the Village, services of the mountain and local area. * Directing guests to the appropriate areas including, but not limited to, ticket windows, season pass office, ski and snowboard school, dining options, retail, rentals, restrooms, phones, lost & found, lockers, etc. * Providing awareness to guests about the responsibility code and mountain etiquette. * Resolving guest issues verbal in a sincere and timely manner following the company Make the Guest Right program. * Meeting guest, employee, safety, and financial objectives and department goals as set forth by immediate supervisor. * Flexible working hours. * Removing all potential frustrations and distractions to the overall enjoyment of the resort. This includes assuming personal responsibility for resort appearance, grey wagons, signage, services, etc. either by taking the initiative to solve the problem, or alert the appropriate responsible parties. * Managing hiring, training, and development of all guest service staff. * Maintaining a department schedule. * Ensuring all areas are staged per KPI's. * Enforcement of uniform and grooming standards. * Adjusting staffing needs based on current business levels and weather. * Maintaining all department assets. * Work with peers across Base Are Ops to coordinate staffing resources Requirements: * Valid state issued driver's license * 2+ years supervisory experience * 2+ years guest service experience * Flexible schedule- available holidays and weekends * Thorough knowledge of Northstar resort is a plus With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 177538
JOB OVERVIEW: Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Energize the five values, the four hospitality behaviors and steps. JOB DESCRIPTION: WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and all Public Areas. Job involves working: under variable temperature conditions. under variable noise levels. indoors. KEY RELATIONSHIPS: Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering and Security. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel other hotels, Group Coordinators. ESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Maintain complete knowledge of correct maintenance and use of equipment. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge at all times of: all hotel features/services, hours of operation. all room types, numbers, layout, decor, appointments and location. all room rates, special packages and promotions. daily house count and expected arrivals/departures. room availability status for any given day. scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats). Ability to adhere to the Peabody Hotel Standards, Mobil Standards, AAA Standards, and Preferred Standards. Meet with Supervisor to review daily assignments and priorities. Meet with departing Front Desk Agent to review business status and follow up items. Access all functions of computer system. Ability to type a minimum of 30 words per minute. Ability to focus on attention to detail. Ability to work well under pressure. Ability to sustain direct contacts with the public; must establish high degree of customer service, (smile, eye contact, positive person presentation, etc.) and high-volume interaction with guest and staff. Ensure and adhere to the VIP procedures. Attend and participate departmental/hotel meetings and line-ups. Set up workstation with necessary supplies. Follow proper Peabody phone etiquette. Promote positive guest relations to all individuals approaching the Front Desk. Process all guest check-ins. Confirm reservations in system and review all noted information. For guests without a reservation, sell the room type agreed upon. Register guest in the computer and generate a registration card. Verify registration card information with the guest. Obtain back-up information for guest's credit/payment method and input into system; collect cash when designated. Assign room to guest(s). Advise guests of any messages, mail, faxes, etc. received for them. Inform guests of room safe and club floor key access. Communicate services and amenities of the hotel to guests. Obtain proper identification for tax-exempt guests and attach copy to registration card. Direct Bell Person to escort guests and transport their luggage to the room. Maintain guest history files on all guests. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp). File registration cards by room number. File vouchers and tax-exempt forms in designated area. Be aware of the business levels and particular groups, repeat guests, and VIP's in house. Accommodate room changes. Document all guest requests, complaints or problems. Take, record and relay messages accurately, completely and legibly. Offer detailed information on the voice mail system to callers and guests wishing to leave a message. Accept and record wake-up call requests; deliver to PBX. Issue safe deposit boxes to guests and ensure security of keys. Distribute all guest and department mail. Monitor, send and distribute guest faxes. Document and confirm reservations and cancellations. Block rooms in computer and follow through on designated requirements. Pre-register designated guests and prepares key packets. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Generate, print and distribute daily and weekly reports. Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all checkouts. Resolve any late charges. Present folio to guest and resolves any disputed charges. Settle guest accounts. Retrieve guest room key from guest. Solicit guest comments on their stay. Process express checkouts. Handle requests for late checkouts. Conduct group check-ins/outs. Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. File guest room keys and ensure the safe keeping of keys at the Front Desk. Adhere to all cashiering procedures: Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Make change for guests. Cash guests' personal checks/travelers checks. Post charges. Run closing reports. Count and secure bank. Complete designated cashier reports. Balance receipts. Drop receipts. Document pertinent information to designated departments. Requirements QUALIFICATIONS Essential: High school graduate or equivalent vocational training certificate. Compute basic arithmetic, including the use of percentages. Fluent in English, both verbal and written. Provide legible communication and directions. Ability to: perform job functions with attention to detail, speed and accuracy. prioritize and organize. be a clear thinker, remaining calm and resolving problems using good judgment. follow directions thoroughly. understand guests' service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data. input and access information in the property management system/computers/point of sales system. satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. maintain regular and punctual attendance. adhere to Peabody grooming standards. exemplify Peabody Service Excellence®. Desirable: Some college or training in Hospitality Industry. Previous experience as Front Desk Agent. Previous cashiering experience. Ability to communicate in other languages Ability to suggestively sell. Previous experience in a Preferred Hotel. Previous guest relations training. PHYSICAL ABILITIES Essential: Endure various physical movements throughout the work areas. Remain in stationary position for extended periods of time. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. recblid 193f8ppbzcvqs5r52r8z4303ab3bas
Dec 02, 2019
Full time
JOB OVERVIEW: Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Energize the five values, the four hospitality behaviors and steps. JOB DESCRIPTION: WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and all Public Areas. Job involves working: under variable temperature conditions. under variable noise levels. indoors. KEY RELATIONSHIPS: Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering and Security. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel other hotels, Group Coordinators. ESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Maintain complete knowledge of correct maintenance and use of equipment. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge at all times of: all hotel features/services, hours of operation. all room types, numbers, layout, decor, appointments and location. all room rates, special packages and promotions. daily house count and expected arrivals/departures. room availability status for any given day. scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats). Ability to adhere to the Peabody Hotel Standards, Mobil Standards, AAA Standards, and Preferred Standards. Meet with Supervisor to review daily assignments and priorities. Meet with departing Front Desk Agent to review business status and follow up items. Access all functions of computer system. Ability to type a minimum of 30 words per minute. Ability to focus on attention to detail. Ability to work well under pressure. Ability to sustain direct contacts with the public; must establish high degree of customer service, (smile, eye contact, positive person presentation, etc.) and high-volume interaction with guest and staff. Ensure and adhere to the VIP procedures. Attend and participate departmental/hotel meetings and line-ups. Set up workstation with necessary supplies. Follow proper Peabody phone etiquette. Promote positive guest relations to all individuals approaching the Front Desk. Process all guest check-ins. Confirm reservations in system and review all noted information. For guests without a reservation, sell the room type agreed upon. Register guest in the computer and generate a registration card. Verify registration card information with the guest. Obtain back-up information for guest's credit/payment method and input into system; collect cash when designated. Assign room to guest(s). Advise guests of any messages, mail, faxes, etc. received for them. Inform guests of room safe and club floor key access. Communicate services and amenities of the hotel to guests. Obtain proper identification for tax-exempt guests and attach copy to registration card. Direct Bell Person to escort guests and transport their luggage to the room. Maintain guest history files on all guests. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp). File registration cards by room number. File vouchers and tax-exempt forms in designated area. Be aware of the business levels and particular groups, repeat guests, and VIP's in house. Accommodate room changes. Document all guest requests, complaints or problems. Take, record and relay messages accurately, completely and legibly. Offer detailed information on the voice mail system to callers and guests wishing to leave a message. Accept and record wake-up call requests; deliver to PBX. Issue safe deposit boxes to guests and ensure security of keys. Distribute all guest and department mail. Monitor, send and distribute guest faxes. Document and confirm reservations and cancellations. Block rooms in computer and follow through on designated requirements. Pre-register designated guests and prepares key packets. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Generate, print and distribute daily and weekly reports. Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all checkouts. Resolve any late charges. Present folio to guest and resolves any disputed charges. Settle guest accounts. Retrieve guest room key from guest. Solicit guest comments on their stay. Process express checkouts. Handle requests for late checkouts. Conduct group check-ins/outs. Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. File guest room keys and ensure the safe keeping of keys at the Front Desk. Adhere to all cashiering procedures: Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Make change for guests. Cash guests' personal checks/travelers checks. Post charges. Run closing reports. Count and secure bank. Complete designated cashier reports. Balance receipts. Drop receipts. Document pertinent information to designated departments. Requirements QUALIFICATIONS Essential: High school graduate or equivalent vocational training certificate. Compute basic arithmetic, including the use of percentages. Fluent in English, both verbal and written. Provide legible communication and directions. Ability to: perform job functions with attention to detail, speed and accuracy. prioritize and organize. be a clear thinker, remaining calm and resolving problems using good judgment. follow directions thoroughly. understand guests' service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data. input and access information in the property management system/computers/point of sales system. satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. maintain regular and punctual attendance. adhere to Peabody grooming standards. exemplify Peabody Service Excellence®. Desirable: Some college or training in Hospitality Industry. Previous experience as Front Desk Agent. Previous cashiering experience. Ability to communicate in other languages Ability to suggestively sell. Previous experience in a Preferred Hotel. Previous guest relations training. PHYSICAL ABILITIES Essential: Endure various physical movements throughout the work areas. Remain in stationary position for extended periods of time. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. recblid 193f8ppbzcvqs5r52r8z4303ab3bas
ESSENTIAL JOB DUTIES Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. Check departing guests out of the hotel as per hotel procedures. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. Resolve guest problems and complaints. Sell guest rooms, food & beverage outlets and seasonal hotel promotions. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift. Post charges to individual room or master account. Complete tasks on daily checklist. Communicate with other hotel departments to maintain a high level of guest satisfaction. Adhere to guest safe deposit box procedures. Adhere to policies regarding handling of employee's cash bank. Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed. Sell Hilton Honors Program to guests. Process mail, messages, faxes and packages. Assist PBX as needed. Responsible for knowledge of groups and functions in the Hotel on a daily basis. Notify management of any pertinent information related to shift activities. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction. Be a Team Player and encourage the teamwork attitude among staff. Attends department and inter-departmental meetings. Notify management of any pertinent information related to shift activities. Be knowledgeable in all hotel emergency procedures. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner. Ensures total guest satisfaction. Follow supervisor's instructions and performs other duties as directed or assigned. Skills Preferred Problem Solving Teamwork Multi-Tasking Detail Oriented Customer Service
Dec 01, 2019
Full time
ESSENTIAL JOB DUTIES Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. Check departing guests out of the hotel as per hotel procedures. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. Resolve guest problems and complaints. Sell guest rooms, food & beverage outlets and seasonal hotel promotions. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift. Post charges to individual room or master account. Complete tasks on daily checklist. Communicate with other hotel departments to maintain a high level of guest satisfaction. Adhere to guest safe deposit box procedures. Adhere to policies regarding handling of employee's cash bank. Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed. Sell Hilton Honors Program to guests. Process mail, messages, faxes and packages. Assist PBX as needed. Responsible for knowledge of groups and functions in the Hotel on a daily basis. Notify management of any pertinent information related to shift activities. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction. Be a Team Player and encourage the teamwork attitude among staff. Attends department and inter-departmental meetings. Notify management of any pertinent information related to shift activities. Be knowledgeable in all hotel emergency procedures. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner. Ensures total guest satisfaction. Follow supervisor's instructions and performs other duties as directed or assigned. Skills Preferred Problem Solving Teamwork Multi-Tasking Detail Oriented Customer Service
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Housekeeping Supervisor at the Bear Paw Lodge in Beaver Creek Bachelor Gulch is responsible for the following: Manage contract housekeeping service to ensure condos are being cleaned per the daily housekeeping report and special requests are addressed Conduct pre-arrival and departure inspections in rental and managed condos. Communicate any maintenance needs to front desk. Conduct common area inspections - hallways, elevators, stairwells, garages, pool decks...etc. Inspect and organize housekeeping and linen closets. Inventory and order supplies as needed Responsible for high level of communication with front desks, house persons, and housekeeping teams to ensure all housekeeping and maintenance issues are addressed Other projects and responsibilities as needed Position is bonus eligible Onsite parking available Schedule - 5 days a week, 8am to 4.30pm. Working holidays is required. Job Requirements: Ability to communicate in English, written and verbal, required Valid US driver's license required Prior supervisory level housekeeping position preferred We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 177387
Dec 15, 2019
Full time
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Housekeeping Supervisor at the Bear Paw Lodge in Beaver Creek Bachelor Gulch is responsible for the following: Manage contract housekeeping service to ensure condos are being cleaned per the daily housekeeping report and special requests are addressed Conduct pre-arrival and departure inspections in rental and managed condos. Communicate any maintenance needs to front desk. Conduct common area inspections - hallways, elevators, stairwells, garages, pool decks...etc. Inspect and organize housekeeping and linen closets. Inventory and order supplies as needed Responsible for high level of communication with front desks, house persons, and housekeeping teams to ensure all housekeeping and maintenance issues are addressed Other projects and responsibilities as needed Position is bonus eligible Onsite parking available Schedule - 5 days a week, 8am to 4.30pm. Working holidays is required. Job Requirements: Ability to communicate in English, written and verbal, required Valid US driver's license required Prior supervisory level housekeeping position preferred We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 177387
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Assists the Housekeeping Manager in supervising housekeeping personnel and ensures the established standards of cleanliness are maintained. Ensures accurate and timely information on room status is communicated to the housekeeping office and front desk while proper documentation is maintained. You are directly responsible for ensuring staff is meeting standards on a daily basis. You will be assigned a daily section of rooms to oversee and ensure the rooms are perfect before reporting them to be ready for an arriving guest to check in. Responsibilities include (but are not limited to): • Supervision and ongoing training of Housekeepers, Inspectors and Hospitality Attendant • Continuous visual inspections of Condominiums and units to ensure everything is clean and in working order • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations • Foster the departments safety culture through training, enforcing company guidelines and accountability • Provide staff, training, coaching and performance reviews for the housekeeping department • Celebrate successes and publicly recognizes the contributions of team members Qualifications: Experience in housekeeping operations - preferred Experience in a supervisory position - preferred Microsoft office especially Excel and Outlook - required Knowledge of LMS and PeopleSoft - preferred Valid driver's license with acceptable driving record - preferred Strong communication skills - required Able to lift up to 50 lbs. - required Able to stand for long periods of time in excess of 5 hours without sitting - required Experience on Microsoft applications (Word, Excel, Outlook, Explorer) - preferred Able to communicate effectively in English, both written and verbal - required Spanish - preferred High school diploma - required Detail oriented; self-motivated; good communication skills; guest service oriented - required Willing to work weekends, holidays, and evenings as needed - required If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us at Breckenridge where you'll instantly feel at home. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 178029
Dec 15, 2019
Full time
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Assists the Housekeeping Manager in supervising housekeeping personnel and ensures the established standards of cleanliness are maintained. Ensures accurate and timely information on room status is communicated to the housekeeping office and front desk while proper documentation is maintained. You are directly responsible for ensuring staff is meeting standards on a daily basis. You will be assigned a daily section of rooms to oversee and ensure the rooms are perfect before reporting them to be ready for an arriving guest to check in. Responsibilities include (but are not limited to): • Supervision and ongoing training of Housekeepers, Inspectors and Hospitality Attendant • Continuous visual inspections of Condominiums and units to ensure everything is clean and in working order • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations • Foster the departments safety culture through training, enforcing company guidelines and accountability • Provide staff, training, coaching and performance reviews for the housekeeping department • Celebrate successes and publicly recognizes the contributions of team members Qualifications: Experience in housekeeping operations - preferred Experience in a supervisory position - preferred Microsoft office especially Excel and Outlook - required Knowledge of LMS and PeopleSoft - preferred Valid driver's license with acceptable driving record - preferred Strong communication skills - required Able to lift up to 50 lbs. - required Able to stand for long periods of time in excess of 5 hours without sitting - required Experience on Microsoft applications (Word, Excel, Outlook, Explorer) - preferred Able to communicate effectively in English, both written and verbal - required Spanish - preferred High school diploma - required Detail oriented; self-motivated; good communication skills; guest service oriented - required Willing to work weekends, holidays, and evenings as needed - required If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us at Breckenridge where you'll instantly feel at home. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 178029
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Job Classification: Winter Seasonal 2019/202 Job Type: Full Time Location: Breckenridge, CO Job Summary The Ski and Snowboard School Supervisor is responsible for creating a welcoming impression by leading the resort priorities and modeling our company's values. This is achieved through the focus on quality control, guest and employee relations, staff performance and development, financial responsibility, communication, teamwork and administrative duties. He or she will supervise operations of programs, indoor and outdoor facilities/ teaching areas and will oversee daily staffing and lesson assignments. This position will work with the Director, General Manager, Location Managers and Administrative Assistants as well as all other resort departments to ensure efficient management of the department and that all stakeholder needs are consistently met. Job Responsibilities Utilize available resources to monitor and maintain the quality of the teaching standards of our Pros Manage staffing levels to daily guest reservations and labor margins Monitor and review employee performance with other supervisors and individual Pros on a regular basis Work with the General Managers and Location Managers to support and achieve Guest Experience targets for the success of the overall Ski & Snowboard School Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate Understand, lead and model safety standards within the department Ensure Pros are knowledgeable about our product lines, company policies and procedures, and work schedules Establish and review mutual seasonal goals and performance objectives with each Pro, providing feedback and coaching Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests Understand, lead and model the Company's mission, vision and values Job Requirements Required: High school diploma or equivalent Minimum of one year working in a Ski & Snowboard School PSIA/AASI Level 1 certification Microsoft Office proficiency Fluent in all aspects of the English language Excellent communication and guest service skills Familiar with proper techniques regarding the lifting and handling of children Advanced to expert level skiing/ snowboarding skills Must be able to work in a high alpine environment Must work well in a team Must be able to work holidays and weekends Offers may be contingent upon a post offer background check and reference checks Preferred: PSIA/AASI Level 2 or 3 certification RPOS experience College degree/ experience in a relevant field Minimum of one year supervisory experience If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us at Breckenridge where you'll instantly feel at home. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 180994
Dec 15, 2019
Full time
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Job Classification: Winter Seasonal 2019/202 Job Type: Full Time Location: Breckenridge, CO Job Summary The Ski and Snowboard School Supervisor is responsible for creating a welcoming impression by leading the resort priorities and modeling our company's values. This is achieved through the focus on quality control, guest and employee relations, staff performance and development, financial responsibility, communication, teamwork and administrative duties. He or she will supervise operations of programs, indoor and outdoor facilities/ teaching areas and will oversee daily staffing and lesson assignments. This position will work with the Director, General Manager, Location Managers and Administrative Assistants as well as all other resort departments to ensure efficient management of the department and that all stakeholder needs are consistently met. Job Responsibilities Utilize available resources to monitor and maintain the quality of the teaching standards of our Pros Manage staffing levels to daily guest reservations and labor margins Monitor and review employee performance with other supervisors and individual Pros on a regular basis Work with the General Managers and Location Managers to support and achieve Guest Experience targets for the success of the overall Ski & Snowboard School Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate Understand, lead and model safety standards within the department Ensure Pros are knowledgeable about our product lines, company policies and procedures, and work schedules Establish and review mutual seasonal goals and performance objectives with each Pro, providing feedback and coaching Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests Understand, lead and model the Company's mission, vision and values Job Requirements Required: High school diploma or equivalent Minimum of one year working in a Ski & Snowboard School PSIA/AASI Level 1 certification Microsoft Office proficiency Fluent in all aspects of the English language Excellent communication and guest service skills Familiar with proper techniques regarding the lifting and handling of children Advanced to expert level skiing/ snowboarding skills Must be able to work in a high alpine environment Must work well in a team Must be able to work holidays and weekends Offers may be contingent upon a post offer background check and reference checks Preferred: PSIA/AASI Level 2 or 3 certification RPOS experience College degree/ experience in a relevant field Minimum of one year supervisory experience If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us at Breckenridge where you'll instantly feel at home. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 180994
Summary Reporting to the Housekeeping Supervisor, the Guest Room Attendant is responsible for cleaning standard and suite rooms to the highest standards of cleanliness. Thorough cleaning of the hotel facility, guest room, and patios which includes, making beds, changing linens, dusting, scrubbing floors/toilets/tubs/sinks, vacuuming, removing fingerprints and smudges from mirrors and glass, shining surfaces, replenishing and delivering work and guest supplies, etc. Guest room attendant performs other duties related to housekeeping. Essential Duties and Responsibilities include the following. Other duties may be assigned. Comply with all department and property operating policies and procedures. Maintain cleanliness of assigned areas. Complete 11 credits per 8 hour shift. Utilize equipment such as pan and broom, vacuum, step ladder, Unger kits, and scrubbers etc. Ensure all equipment is used and maintained in accordance with proper procedures. Adhere to all safety guidelines including the use of protective equipment. Use chemicals in a proper, safe and responsible manner. Exhibit a cooperative demeanor when interacting with peers, supervisors and guests. Perform duties in a timely and efficient manner. Anticipate all guest needs and responds to same. Maintain proper pars and stock levels. Maintain clean and organized work area, cart and supplies. Communicate problems, challenges or unusual matters of significance to supervisor. Inform supervision of needed support, supplies or repairs. Reports maintenance work orders needs to immediate supervisor. Support and comply with courtesy and customer service guidelines, policies and procedures. Acknowledge and communicate effectively with staff and guests. Communicate effectively and clearly with supervisor and housekeeping clerk over the radio and the phone. Understand and execute direction given by supervisor. Accurately complete assigned daily paperwork Know, follow and be ready to execute all emergency and safety procedures and responsibilities Ensures all storage areas and carts are clean and organized. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience Up to one month related experience or training; less than high school education; or equivalent combination of experience and education. Ability to remain calm and poised under pressure. Strong work ethic with a hands-on approach. Ensures safety and security policies and procedures are followed. Good time management, organizational and interpersonal skills. Excellent attention to detail a must. Highly motivated, energetic and quality oriented. Works closely with other employees. Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner. Age Requirements Must be at least 18 years of age. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and fill forms. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position holder is expected to distinguish between clean and dirty surfaces. Position holder is expected to, at times, carry, push or pull equipment from place to place. Position holder may be expected to carry work equipment thru-out the shift. Position holder may be required to lift trash receptacles in order to properly clean and/or empty them. Position holder may, at times, be required to crawl under secured items. Position requires standing/walking/bending throughout shift. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations. While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually quiet. This position requires the position holder to spend a great deal of time indoors and may be regularly assigned work in a smoke filled environment. PandoLogic. Keywords: Room Service Attendant, Location: Brooks, CA - 95606
Dec 15, 2019
Full time
Summary Reporting to the Housekeeping Supervisor, the Guest Room Attendant is responsible for cleaning standard and suite rooms to the highest standards of cleanliness. Thorough cleaning of the hotel facility, guest room, and patios which includes, making beds, changing linens, dusting, scrubbing floors/toilets/tubs/sinks, vacuuming, removing fingerprints and smudges from mirrors and glass, shining surfaces, replenishing and delivering work and guest supplies, etc. Guest room attendant performs other duties related to housekeeping. Essential Duties and Responsibilities include the following. Other duties may be assigned. Comply with all department and property operating policies and procedures. Maintain cleanliness of assigned areas. Complete 11 credits per 8 hour shift. Utilize equipment such as pan and broom, vacuum, step ladder, Unger kits, and scrubbers etc. Ensure all equipment is used and maintained in accordance with proper procedures. Adhere to all safety guidelines including the use of protective equipment. Use chemicals in a proper, safe and responsible manner. Exhibit a cooperative demeanor when interacting with peers, supervisors and guests. Perform duties in a timely and efficient manner. Anticipate all guest needs and responds to same. Maintain proper pars and stock levels. Maintain clean and organized work area, cart and supplies. Communicate problems, challenges or unusual matters of significance to supervisor. Inform supervision of needed support, supplies or repairs. Reports maintenance work orders needs to immediate supervisor. Support and comply with courtesy and customer service guidelines, policies and procedures. Acknowledge and communicate effectively with staff and guests. Communicate effectively and clearly with supervisor and housekeeping clerk over the radio and the phone. Understand and execute direction given by supervisor. Accurately complete assigned daily paperwork Know, follow and be ready to execute all emergency and safety procedures and responsibilities Ensures all storage areas and carts are clean and organized. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience Up to one month related experience or training; less than high school education; or equivalent combination of experience and education. Ability to remain calm and poised under pressure. Strong work ethic with a hands-on approach. Ensures safety and security policies and procedures are followed. Good time management, organizational and interpersonal skills. Excellent attention to detail a must. Highly motivated, energetic and quality oriented. Works closely with other employees. Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner. Age Requirements Must be at least 18 years of age. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and fill forms. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position holder is expected to distinguish between clean and dirty surfaces. Position holder is expected to, at times, carry, push or pull equipment from place to place. Position holder may be expected to carry work equipment thru-out the shift. Position holder may be required to lift trash receptacles in order to properly clean and/or empty them. Position holder may, at times, be required to crawl under secured items. Position requires standing/walking/bending throughout shift. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations. While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually quiet. This position requires the position holder to spend a great deal of time indoors and may be regularly assigned work in a smoke filled environment. PandoLogic. Keywords: Room Service Attendant, Location: Brooks, CA - 95606
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Housekeeping Supervisor - Full Time - Year Round - The Arrabelle, a RockResort - Vail, CO The Arrabelle is a luxury Vail hotel ideally located in the heart of the much-acclaimed Vail Square . Nestled against the base of North America's #1 ski resort , just footsteps from the Eagle Bahn gondola, The Arrabelle at Vail Square was inspired by the classic grand alpine hotels of Europe. Here at The Arrabelle, exceptional Vail accommodations, supreme mountain resort amenities, and timeless elegance and charm come together like never before. Hotel amenities include 60 luxury hotel rooms and suites , Tavern on the Square , a European-style pub with indoor and outdoor dining, RockResorts Spa® and fitness center. Job Summary: The Housekeeping Supervisor at the Arrabelle is responsible for the supervision of the cleaning of hotel guestrooms according to RockResorts' standards by providing the highest level of quality and service for hotel guests. This person will be responsible for including (but not limited to) Must be flexible (weekends, holidays etc) - mixture of AM and PM shifts required. Prioritizing, assigning and coordinating housekeeping functions and requests for predominantly PM shifts including monitoring radio calls and organizing staff in an efficient manner Supervision, training/ coaching, brand standard implementation, handling guest challenges with care and concern, and ensuring guest requests are fulfilled in a timely manner Inspection of rooms to RockResorts' standards as assigned by section, correcting deficiencies and notifying management on deficiencies Replenishing linens, amenities and other supplies in guest rooms Monitoring and resolving any issues relating to public areas, restrooms, pool and hallways. Conducting hotel walk throughs as required to ensure Public areas are maintained and staff fulfilling evening duties. As needed, fulfill all job responsibilities expected of Room Attendants, Housepersons and Public Area Attendants including all general cleaning functions across the resort. Responsible for creating daily worksheets for Turndown staff and assigning nightly duties as required. Conducting weekly inventory of all housekeeping cleaning supplies and amenity supplies. Each staff member is expected to carry out all reasonable requests by management. Qualifications: High school diploma or equivalent. -required Minimum one year of resort housekeeping experience. -required Previous supervisory or management experience in a guest service setting. -required Basic computer skills. -required Must be able to communicate effectively and professionally in English. -required Must be able to lift up to 50 lbs. -required Must be able stand for long periods of time and be able to access all areas of the resort. -required College degree in a Hospitality Management program. -preferred Experience with Microsoft Office applications including Word, Excel and Outlook. -preferred Experience with LMS. -preferred Bi-lingual in Spanish. -preferred Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 173671
Dec 15, 2019
Full time
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Housekeeping Supervisor - Full Time - Year Round - The Arrabelle, a RockResort - Vail, CO The Arrabelle is a luxury Vail hotel ideally located in the heart of the much-acclaimed Vail Square . Nestled against the base of North America's #1 ski resort , just footsteps from the Eagle Bahn gondola, The Arrabelle at Vail Square was inspired by the classic grand alpine hotels of Europe. Here at The Arrabelle, exceptional Vail accommodations, supreme mountain resort amenities, and timeless elegance and charm come together like never before. Hotel amenities include 60 luxury hotel rooms and suites , Tavern on the Square , a European-style pub with indoor and outdoor dining, RockResorts Spa® and fitness center. Job Summary: The Housekeeping Supervisor at the Arrabelle is responsible for the supervision of the cleaning of hotel guestrooms according to RockResorts' standards by providing the highest level of quality and service for hotel guests. This person will be responsible for including (but not limited to) Must be flexible (weekends, holidays etc) - mixture of AM and PM shifts required. Prioritizing, assigning and coordinating housekeeping functions and requests for predominantly PM shifts including monitoring radio calls and organizing staff in an efficient manner Supervision, training/ coaching, brand standard implementation, handling guest challenges with care and concern, and ensuring guest requests are fulfilled in a timely manner Inspection of rooms to RockResorts' standards as assigned by section, correcting deficiencies and notifying management on deficiencies Replenishing linens, amenities and other supplies in guest rooms Monitoring and resolving any issues relating to public areas, restrooms, pool and hallways. Conducting hotel walk throughs as required to ensure Public areas are maintained and staff fulfilling evening duties. As needed, fulfill all job responsibilities expected of Room Attendants, Housepersons and Public Area Attendants including all general cleaning functions across the resort. Responsible for creating daily worksheets for Turndown staff and assigning nightly duties as required. Conducting weekly inventory of all housekeeping cleaning supplies and amenity supplies. Each staff member is expected to carry out all reasonable requests by management. Qualifications: High school diploma or equivalent. -required Minimum one year of resort housekeeping experience. -required Previous supervisory or management experience in a guest service setting. -required Basic computer skills. -required Must be able to communicate effectively and professionally in English. -required Must be able to lift up to 50 lbs. -required Must be able stand for long periods of time and be able to access all areas of the resort. -required College degree in a Hospitality Management program. -preferred Experience with Microsoft Office applications including Word, Excel and Outlook. -preferred Experience with LMS. -preferred Bi-lingual in Spanish. -preferred Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 173671
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Inspects hotel rooms to ensure company and AAA standards are met. Performs general cleaning and upkeep of guestrooms and other assigned areas as needed. Assists management in training housekeepers and with various projects as needed, such as closet inspection and maintenance reporting. Typically requires one year previous cleaning experience. Additional responsibilities include but are not limited to: Inspect guest rooms and public spaces to ensure compliance with cleanliness, maintenance and standards, and verify room statuses. Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction. Manage administrative functions in accordance with established standards. Responsible for managing supplies; including inventory of all housekeeping items. Responsible for assisting in training, disciplining, and performance management for the housekeeping department. As needed, fulfill all job responsibilities expected of Room Attendants, Houseman and Public Area Attendants; including all general cleaning functions across the resort. Supervising staff on the floor, inspections of rooms, linen closets, public space, and security of linen areas. Respond to special guest requests in a timely, friendly and efficient manner. Responsible for making sure that room attendants and housemen are following the company policies and procedures while reporting any issues to management. Supervision, training/coaching, brand standard implementation, and handling guest challenges in a professional manner. Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear and mountain shuttles Discounted bike haul & golf Medical, Dental, and Vision plans (full-time positions) 401(k) Retirement Plan Excellent training and professional development Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 184796
Dec 15, 2019
Full time
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Inspects hotel rooms to ensure company and AAA standards are met. Performs general cleaning and upkeep of guestrooms and other assigned areas as needed. Assists management in training housekeepers and with various projects as needed, such as closet inspection and maintenance reporting. Typically requires one year previous cleaning experience. Additional responsibilities include but are not limited to: Inspect guest rooms and public spaces to ensure compliance with cleanliness, maintenance and standards, and verify room statuses. Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction. Manage administrative functions in accordance with established standards. Responsible for managing supplies; including inventory of all housekeeping items. Responsible for assisting in training, disciplining, and performance management for the housekeeping department. As needed, fulfill all job responsibilities expected of Room Attendants, Houseman and Public Area Attendants; including all general cleaning functions across the resort. Supervising staff on the floor, inspections of rooms, linen closets, public space, and security of linen areas. Respond to special guest requests in a timely, friendly and efficient manner. Responsible for making sure that room attendants and housemen are following the company policies and procedures while reporting any issues to management. Supervision, training/coaching, brand standard implementation, and handling guest challenges in a professional manner. Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear and mountain shuttles Discounted bike haul & golf Medical, Dental, and Vision plans (full-time positions) 401(k) Retirement Plan Excellent training and professional development Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 184796
Hilton Hotels and Resorts
Fort Lauderdale, FL, USA
A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards Assess inventory of, assign for cleaning and inspect rooms Verify and report status and/or discrepancies of rooms Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas Perform Room Attendant and/or Houseperson duties, as needed Assist in performance evaluations of Room Attendants and Housepersons, as needed Respond to special guest requests in a timely, friendly and efficient manner What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
Dec 15, 2019
A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards Assess inventory of, assign for cleaning and inspect rooms Verify and report status and/or discrepancies of rooms Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas Perform Room Attendant and/or Houseperson duties, as needed Assist in performance evaluations of Room Attendants and Housepersons, as needed Respond to special guest requests in a timely, friendly and efficient manner What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. This is a supervisory position for the housekeeping function, with direct reports. Ensures the efficient, high quality operation of housekeeping team during assigned schedule. Responsible for hiring/staffing, scheduling and performance management evaluations. Also fullfills day-to day work responsibilities for the organization as needed, and is thoroughly familiar with all areas of housekeeping operations. ESSENTIAL JOB RESPONSIBILITIES Check and inspect assigned rooms, report discrepancies immediately. Check for early services, special requests and VIP's. Assist with scheduling and purchasing products. Make the opening tour of assigned aea, checking for condition of floors, walls, vending areas, linen rooms, status of supplies and your staff's needs. Report anything unusual and assign items to correct situations. Assist with proper training of housekeeping staff. Complete the required number or written inspection forms on the housekeepers. Complete and turn in, or phone in, work orders on any damage you see or any reported to you by your staff. Ensure that servicing the hotel guests in a friendly manner is the #1 priority. Always be professional and ethical when dealing with guests, associates, and vendors. Mantains communications with other departments to ensure guest satisfaction. Each associate is expected to carry out all reasonable requests by management that the associate is capable of performing. Share ideas on improving processes. Other duties as assigned. JOB REQUIREMENTS: High school or GED prefered. One year previous experience in resort of similar size and quality. One year supervisory/management experience in guest service/housekeeping role. Basic computer skills preferred. Ability to effectively communicate in english to guests and employees. Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 170264
Dec 15, 2019
Full time
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. This is a supervisory position for the housekeeping function, with direct reports. Ensures the efficient, high quality operation of housekeeping team during assigned schedule. Responsible for hiring/staffing, scheduling and performance management evaluations. Also fullfills day-to day work responsibilities for the organization as needed, and is thoroughly familiar with all areas of housekeeping operations. ESSENTIAL JOB RESPONSIBILITIES Check and inspect assigned rooms, report discrepancies immediately. Check for early services, special requests and VIP's. Assist with scheduling and purchasing products. Make the opening tour of assigned aea, checking for condition of floors, walls, vending areas, linen rooms, status of supplies and your staff's needs. Report anything unusual and assign items to correct situations. Assist with proper training of housekeeping staff. Complete the required number or written inspection forms on the housekeepers. Complete and turn in, or phone in, work orders on any damage you see or any reported to you by your staff. Ensure that servicing the hotel guests in a friendly manner is the #1 priority. Always be professional and ethical when dealing with guests, associates, and vendors. Mantains communications with other departments to ensure guest satisfaction. Each associate is expected to carry out all reasonable requests by management that the associate is capable of performing. Share ideas on improving processes. Other duties as assigned. JOB REQUIREMENTS: High school or GED prefered. One year previous experience in resort of similar size and quality. One year supervisory/management experience in guest service/housekeeping role. Basic computer skills preferred. Ability to effectively communicate in english to guests and employees. Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 170264
Overview Performs routine dietary services to patient care areas according to established quality standards. Consistently utilizes a holistic approach considering physical, psychological, social, spiritual, educational, safety, and related criteria appropriate to age of the patients served in the assigned area. Serves, and stores food according to specified menu and dietary procedures. Performs proper cleaning and sanitation of foodservice equipment, and work area. Successful performance of this work will result in safe food to patients and guests of UPH-DM. Provides exemplary customer service skills. Must be able to deliver, set up and serve food to patients, visitors and staff on a limited time schedule. Perform specified cash handling duties. Acts as a liaison between the patient, Food & Nutrition department and Nursing Services and attends to all patient food needs. Ability to communicate effectively with patients, families and all hospital staff. Responsibilities Communicates effectively with patients, guests, and hospital personnel. Explains Room Service Program to patients and families. Assists in meeting patients' dietary needs by preparing them for each meal to include assisting with menus, passing and collection of meal trays, explanation of diets, distributing water and nourishments and responding to patients' requests, charting patient food, beverage and water intakes. Assist patients with opening containers and utensils on the tray and adjust tray stands. Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately. Follows daily and weekly cleaning assignments and checks out with the supervisor prior to badging out. Cleans and maintains the kitchen pantries. Works as a team player and portrays a "can do" motivated attitude. Qualifications High School Diploma or GED equivalent, or currently enrolled in High School, prefer previous experience in customer service skills preferred but not required. Must have critical thinking skills to be able to make decisions independently. Must be able to read, write, speak, and understand fluent English, and perform basic math. Gold Level National Career Readiness Certification preferred. DMACC Workforce Training Academy Healthcare Support Certificate preferred. EOE M/F/V/D
Dec 15, 2019
Full time
Overview Performs routine dietary services to patient care areas according to established quality standards. Consistently utilizes a holistic approach considering physical, psychological, social, spiritual, educational, safety, and related criteria appropriate to age of the patients served in the assigned area. Serves, and stores food according to specified menu and dietary procedures. Performs proper cleaning and sanitation of foodservice equipment, and work area. Successful performance of this work will result in safe food to patients and guests of UPH-DM. Provides exemplary customer service skills. Must be able to deliver, set up and serve food to patients, visitors and staff on a limited time schedule. Perform specified cash handling duties. Acts as a liaison between the patient, Food & Nutrition department and Nursing Services and attends to all patient food needs. Ability to communicate effectively with patients, families and all hospital staff. Responsibilities Communicates effectively with patients, guests, and hospital personnel. Explains Room Service Program to patients and families. Assists in meeting patients' dietary needs by preparing them for each meal to include assisting with menus, passing and collection of meal trays, explanation of diets, distributing water and nourishments and responding to patients' requests, charting patient food, beverage and water intakes. Assist patients with opening containers and utensils on the tray and adjust tray stands. Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately. Follows daily and weekly cleaning assignments and checks out with the supervisor prior to badging out. Cleans and maintains the kitchen pantries. Works as a team player and portrays a "can do" motivated attitude. Qualifications High School Diploma or GED equivalent, or currently enrolled in High School, prefer previous experience in customer service skills preferred but not required. Must have critical thinking skills to be able to make decisions independently. Must be able to read, write, speak, and understand fluent English, and perform basic math. Gold Level National Career Readiness Certification preferred. DMACC Workforce Training Academy Healthcare Support Certificate preferred. EOE M/F/V/D
Our Exciting Work Environment This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location. Position Details Sportservice at the TD Garden are looking for part time Supervisors to supervise food and beverage associates, and assist the management with client relations. The role would be required to work events at the TD Garden to include Bruins games, Celtics games, concerts, and other exciting events. Nights, weekends, and holidays are required. Job Summary: Responsible for assisting in overseeing the Food and Beverage associates in accordance with the company's standards. Responsibilities: Supervises and coordinates activities of Food and Beverage associates on a per shift basis, including training, counseling and enforcing work procedures and service standards with the direction of Food and Beverage management team. Observes, evaluates, and reports job performance of employees and inspects all locations to ensure proper set up and guest satisfaction. Ensures that all equipment is set up properly and operating efficiently and accurately. Ensures all locations and surrounding areas remain clean, sanitized, and safe Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management. Estimates, requests, and inspects supplies and inventory. Ensures accuracy of all deliveries. Performs opening and closing procedures for assigned areas. Education & Experience: Minimum of one year experience in a supervisory position required; previous experience in food and beverage, customer service or hospitality related environments required. Previous cash handling experience required, POS experience a plus. Knowledge, Skills & Abilities: Excellent guest service skills Ability to successfully complete required alcohol service training Basic math skills; ability to accurately account for cash and inventory. The pay rate for this position is starting at $16/hour. Compensation is based on experience level After submitting your application, you will receive a text and email invitation within 24 hours to begin our pre-screening and on-demand text interview process. Tell us about yourself, answer a few questions and quickly qualify for the position on your own time, all from the convenience of your mobile device! Equal Employment Opportunity Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Dec 15, 2019
Full time
Our Exciting Work Environment This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location. Position Details Sportservice at the TD Garden are looking for part time Supervisors to supervise food and beverage associates, and assist the management with client relations. The role would be required to work events at the TD Garden to include Bruins games, Celtics games, concerts, and other exciting events. Nights, weekends, and holidays are required. Job Summary: Responsible for assisting in overseeing the Food and Beverage associates in accordance with the company's standards. Responsibilities: Supervises and coordinates activities of Food and Beverage associates on a per shift basis, including training, counseling and enforcing work procedures and service standards with the direction of Food and Beverage management team. Observes, evaluates, and reports job performance of employees and inspects all locations to ensure proper set up and guest satisfaction. Ensures that all equipment is set up properly and operating efficiently and accurately. Ensures all locations and surrounding areas remain clean, sanitized, and safe Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management. Estimates, requests, and inspects supplies and inventory. Ensures accuracy of all deliveries. Performs opening and closing procedures for assigned areas. Education & Experience: Minimum of one year experience in a supervisory position required; previous experience in food and beverage, customer service or hospitality related environments required. Previous cash handling experience required, POS experience a plus. Knowledge, Skills & Abilities: Excellent guest service skills Ability to successfully complete required alcohol service training Basic math skills; ability to accurately account for cash and inventory. The pay rate for this position is starting at $16/hour. Compensation is based on experience level After submitting your application, you will receive a text and email invitation within 24 hours to begin our pre-screening and on-demand text interview process. Tell us about yourself, answer a few questions and quickly qualify for the position on your own time, all from the convenience of your mobile device! Equal Employment Opportunity Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Our Exciting Work Environment This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location. Position Details Sportservice at the TD Garden are looking for part time Supervisors to supervise food and beverage associates, and assist the management with client relations. The role would be required to work events at the TD Garden to include Bruins games, Celtics games, concerts, and other exciting events. Nights, weekends, and holidays are required. Job Summary: Responsible for assisting in overseeing the Food and Beverage associates in accordance with the company's standards. Responsibilities: Supervises and coordinates activities of Food and Beverage associates on a per shift basis, including training, counseling and enforcing work procedures and service standards with the direction of Food and Beverage management team. Observes, evaluates, and reports job performance of employees and inspects all locations to ensure proper set up and guest satisfaction. Ensures that all equipment is set up properly and operating efficiently and accurately. Ensures all locations and surrounding areas remain clean, sanitized, and safe Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management. Estimates, requests, and inspects supplies and inventory. Ensures accuracy of all deliveries. Performs opening and closing procedures for assigned areas. Education & Experience: Minimum of one year experience in a supervisory position required; previous experience in food and beverage, customer service or hospitality related environments required. Previous cash handling experience required, POS experience a plus. Knowledge, Skills & Abilities: Excellent guest service skills Ability to successfully complete required alcohol service training Basic math skills; ability to accurately account for cash and inventory. The pay rate for this position is starting at $16/hour. Compensation is based on experience level After submitting your application, you will receive a text and email invitation within 24 hours to begin our pre-screening and on-demand text interview process. Tell us about yourself, answer a few questions and quickly qualify for the position on your own time, all from the convenience of your mobile device! Equal Employment Opportunity Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Dec 15, 2019
Full time
Our Exciting Work Environment This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location. Position Details Sportservice at the TD Garden are looking for part time Supervisors to supervise food and beverage associates, and assist the management with client relations. The role would be required to work events at the TD Garden to include Bruins games, Celtics games, concerts, and other exciting events. Nights, weekends, and holidays are required. Job Summary: Responsible for assisting in overseeing the Food and Beverage associates in accordance with the company's standards. Responsibilities: Supervises and coordinates activities of Food and Beverage associates on a per shift basis, including training, counseling and enforcing work procedures and service standards with the direction of Food and Beverage management team. Observes, evaluates, and reports job performance of employees and inspects all locations to ensure proper set up and guest satisfaction. Ensures that all equipment is set up properly and operating efficiently and accurately. Ensures all locations and surrounding areas remain clean, sanitized, and safe Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management. Estimates, requests, and inspects supplies and inventory. Ensures accuracy of all deliveries. Performs opening and closing procedures for assigned areas. Education & Experience: Minimum of one year experience in a supervisory position required; previous experience in food and beverage, customer service or hospitality related environments required. Previous cash handling experience required, POS experience a plus. Knowledge, Skills & Abilities: Excellent guest service skills Ability to successfully complete required alcohol service training Basic math skills; ability to accurately account for cash and inventory. The pay rate for this position is starting at $16/hour. Compensation is based on experience level After submitting your application, you will receive a text and email invitation within 24 hours to begin our pre-screening and on-demand text interview process. Tell us about yourself, answer a few questions and quickly qualify for the position on your own time, all from the convenience of your mobile device! Equal Employment Opportunity Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Welcome page Returning Candidate? Log back in! Responsibilities Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts food and beverage service standards. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Prepare station for readiness prior to opening and closing of each shift. Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts. Perform all side work duties according to side work schedules. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Minimum 1 year experience in F&B leadership position (supervisor or higher) Authorization to work in the U.S. Ability to establish and maintain effective working relationships with associates, customers and patrons. Ability to use point of service computer. Full knowledge of state liquor laws. Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Dec 15, 2019
Full time
Welcome page Returning Candidate? Log back in! Responsibilities Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts food and beverage service standards. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Prepare station for readiness prior to opening and closing of each shift. Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts. Perform all side work duties according to side work schedules. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Minimum 1 year experience in F&B leadership position (supervisor or higher) Authorization to work in the U.S. Ability to establish and maintain effective working relationships with associates, customers and patrons. Ability to use point of service computer. Full knowledge of state liquor laws. Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
