Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Oct 01, 2023
Full time
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Four Points by Sheraton Flushing
Flushing, New York
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Sep 26, 2023
Full time
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Duffield Hotel Brooklyn New York
Brooklyn, New York
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Sep 23, 2023
Full time
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Sacramento Marriott Rancho Cordova
Rancho Cordova, California
HOURLY RATE OF PAY: $18.38/$19.38 The Sacramento Marriott located in Rancho Cordova is a unique Full Service hotel with 14,000 square feet of meeting space and full catering capabilities. On site is a Full service Starbucks offering discounts to our Team Members. We are a top ranked hotel on TripAdvisor Popularity in Rancho Cordova- Centrally located between Sacramento and Folsom with easy freeway & light rail access. Sacramento Marriott Rancho Cordova is seeking a Front Desk Agent/Night Auditor to join our great team and enjoy all the benefits of our exciting hotel environment. This position is responsible to provide our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions. This position will cover two to three Night Audit Shifts (overnight) and at least 2 Front Desk Agent shifts (mid/PM). Open availability is needed. BENEFITS: -Medical (Anthem/Kaiser) -Dental (Aetna) -Vision (VSP) and Life (The Hartford) -Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford) -401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica) -Vacation and Sick Pay -Room Discounts with any Marriott Brand Hotel (31 different brand globally) -Additional Room Discounts for select hotels within portfolio EDUCATION/EXPERIENCE: -1-2 years Hotel Front Desk/Guest Service experience preferred; Night Audit experience a plus -1-2 years of Accounting experience preferred -1-2 years of customer service experience required -Relevant military experience in a comparable capacity -High School Diploma or GED equivalent -Must be 18 years of age or over -Ability to work in a fast paced environment -Good communication skills -Experience working in a team orientated environment Sacramento Marriott is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Rebecca E. Garcia at to let us know the nature of your request.
Sep 23, 2023
Full time
HOURLY RATE OF PAY: $18.38/$19.38 The Sacramento Marriott located in Rancho Cordova is a unique Full Service hotel with 14,000 square feet of meeting space and full catering capabilities. On site is a Full service Starbucks offering discounts to our Team Members. We are a top ranked hotel on TripAdvisor Popularity in Rancho Cordova- Centrally located between Sacramento and Folsom with easy freeway & light rail access. Sacramento Marriott Rancho Cordova is seeking a Front Desk Agent/Night Auditor to join our great team and enjoy all the benefits of our exciting hotel environment. This position is responsible to provide our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions. This position will cover two to three Night Audit Shifts (overnight) and at least 2 Front Desk Agent shifts (mid/PM). Open availability is needed. BENEFITS: -Medical (Anthem/Kaiser) -Dental (Aetna) -Vision (VSP) and Life (The Hartford) -Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford) -401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica) -Vacation and Sick Pay -Room Discounts with any Marriott Brand Hotel (31 different brand globally) -Additional Room Discounts for select hotels within portfolio EDUCATION/EXPERIENCE: -1-2 years Hotel Front Desk/Guest Service experience preferred; Night Audit experience a plus -1-2 years of Accounting experience preferred -1-2 years of customer service experience required -Relevant military experience in a comparable capacity -High School Diploma or GED equivalent -Must be 18 years of age or over -Ability to work in a fast paced environment -Good communication skills -Experience working in a team orientated environment Sacramento Marriott is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Rebecca E. Garcia at to let us know the nature of your request.
Citadines Connect Fifth Avenue New York
New York, New York
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Sep 22, 2023
Full time
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Residence Inn Foxborough 250 Foxborough Blvd Foxborough , MA 0 2035 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Oct 02, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Residence Inn Foxborough 250 Foxborough Blvd Foxborough , MA 0 2035 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Hyatt Regency Bethesda is an iconic hotel located in the heart of downtown Bethesda. Nestled above the Bethesda Metro Red Line, the hotel offers easy access to Washington DC's famous museums, monuments and zoo and is only minutes from Bethesda Row, which offers unlimited shopping, dining, and entertainment. The Hotel offers 390 modern guestrooms with upscale amenities. Hyatt Regency Bethesda One Bethesda Metro Center Bethesda , MD 20814 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Oct 02, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Hyatt Regency Bethesda is an iconic hotel located in the heart of downtown Bethesda. Nestled above the Bethesda Metro Red Line, the hotel offers easy access to Washington DC's famous museums, monuments and zoo and is only minutes from Bethesda Row, which offers unlimited shopping, dining, and entertainment. The Hotel offers 390 modern guestrooms with upscale amenities. Hyatt Regency Bethesda One Bethesda Metro Center Bethesda , MD 20814 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
TRU by Hilton Orlando Convention Center
Orlando, Florida
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Tru by Hilton Orlando Convention Center Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Oct 01, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Tru by Hilton Orlando Convention Center Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Residence Inn Arlington 1050 Brookhollow Plz Dr Arlington , TX 76006 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Oct 01, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Residence Inn Arlington 1050 Brookhollow Plz Dr Arlington , TX 76006 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Fairfield Inn & Suites Hartford Airport
Windsor Locks, Connecticut
The Guest Services Agent (Night Auditor) is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Night Auditor duties and responsibilities The Night Auditor works at the front desk of a hotel during the night 11pm -7am, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include: -Strong customer service skills -Knowledge of safety and security procedures -Balancing the accounts from day shift -Managing front desk activity and handling guest check-ins and check-outs -Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference -Handling customer requests and complaints. -Managing and updating all official documentation pertaining to the role -Ensuring that all end-of-day activities have been successfully executed by employees in all departments. -Answering calls and queries related to potential booking. -Charge all guest and change over the PMS to next day. -Be reliable and arrive 10 minutes before shift to take over . -Must be able to handle all activities during their shift. -Handle cash and credit card transaction. -Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues. -Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. -Resolve guest issues and completing special requests. In the event of dissatisfaction, negotiate compromise in accordance to the "Make it Right" established guidelines. -Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. -Ability to establish and maintain effective working relationships with associates, customers and patrons. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Blue Sky Hospitality Solutions/Jin Hospitality LLC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Sep 30, 2023
Full time
The Guest Services Agent (Night Auditor) is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Night Auditor duties and responsibilities The Night Auditor works at the front desk of a hotel during the night 11pm -7am, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include: -Strong customer service skills -Knowledge of safety and security procedures -Balancing the accounts from day shift -Managing front desk activity and handling guest check-ins and check-outs -Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference -Handling customer requests and complaints. -Managing and updating all official documentation pertaining to the role -Ensuring that all end-of-day activities have been successfully executed by employees in all departments. -Answering calls and queries related to potential booking. -Charge all guest and change over the PMS to next day. -Be reliable and arrive 10 minutes before shift to take over . -Must be able to handle all activities during their shift. -Handle cash and credit card transaction. -Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues. -Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. -Resolve guest issues and completing special requests. In the event of dissatisfaction, negotiate compromise in accordance to the "Make it Right" established guidelines. -Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. -Ability to establish and maintain effective working relationships with associates, customers and patrons. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Blue Sky Hospitality Solutions/Jin Hospitality LLC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
La Quinta by Wyndham Detroit - Utica
Utica, Michigan
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location La Quinta Detroit - Utica 45311 Park Avenue Utica , MI 48315 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Sep 30, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location La Quinta Detroit - Utica 45311 Park Avenue Utica , MI 48315 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Millennium Maxwell House Nashville
Nashville, Tennessee
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Sep 29, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Sep 29, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Sep 28, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Courtyard Chicago Bloomingdale
Bloomingdale, Illinois
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Courtyard Bloomingdale 275 Knollwood Drive Bloomingdale, IL 60108 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Sep 28, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Courtyard Bloomingdale 275 Knollwood Drive Bloomingdale, IL 60108 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Holiday Inn Express Airport, Syracuse NY
Syracuse, New York
The Guest Services Agent ( Night Auditor ) is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Night Auditor duties and responsibilities The Night Auditor works at the front desk of a hotel during the night 11pm -7am, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include: -Balancing the accounts from day shift -Managing front desk activity and handling guest check-ins and check-outs -Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference -Handling customer requests and complaints. -Managing and updating all official documentation pertaining to the role -Ensuring that all end-of-day activities have been successfully executed by employees in all departments. -Answering calls and queries related to potential booking. -Make Reservation, review previous shift work and monitor transportation to and from airport for guest. -Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues. - -Handle cash and credit card transactions. This Position is an important part of the operation, the Night auditor needs to be able to handle all activities during their shift and pass on information to 1st shift before leaving as well as collecting any important information from the previous shift as they takeover. Must be reliable and arrive 10 minutes before shift. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Blue Sky Hospitality Solutions/Jin Hospitality LLC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Sep 28, 2023
Full time
The Guest Services Agent ( Night Auditor ) is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Night Auditor duties and responsibilities The Night Auditor works at the front desk of a hotel during the night 11pm -7am, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include: -Balancing the accounts from day shift -Managing front desk activity and handling guest check-ins and check-outs -Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference -Handling customer requests and complaints. -Managing and updating all official documentation pertaining to the role -Ensuring that all end-of-day activities have been successfully executed by employees in all departments. -Answering calls and queries related to potential booking. -Make Reservation, review previous shift work and monitor transportation to and from airport for guest. -Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues. - -Handle cash and credit card transactions. This Position is an important part of the operation, the Night auditor needs to be able to handle all activities during their shift and pass on information to 1st shift before leaving as well as collecting any important information from the previous shift as they takeover. Must be reliable and arrive 10 minutes before shift. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Blue Sky Hospitality Solutions/Jin Hospitality LLC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Residence Inn Gaithersburg 9721 Washingtonian Blvd Gaithersburg , MD 20878 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Sep 27, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Residence Inn Gaithersburg 9721 Washingtonian Blvd Gaithersburg , MD 20878 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location La Quinta Coral Springs- University Drive South 3100 N. University Drive Coral Springs , FL 33065 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Sep 27, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location La Quinta Coral Springs- University Drive South 3100 N. University Drive Coral Springs , FL 33065 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
SpringHill Suites Quail Springs OK City
Oklahoma City, Oklahoma
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location SpringHill Suites Oklahoma City Quail Spring 3201 W. Memorial Rd. Oklahoma City , OK 73134 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Sep 27, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location SpringHill Suites Oklahoma City Quail Spring 3201 W. Memorial Rd. Oklahoma City , OK 73134 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
La Quinta by Wyndham Boston - Somerville
Somerville, Massachusetts
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
Sep 22, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must be willing to cross train in other accounting or hotel-related areas. - Must be able to prioritize job functions in order to meet deadlines. - Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). - Audit and reconcile financial and statistical reports. - Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. - Prepare and distribute month-end reports. - Audit and reconcile all Front Desk and Food & Beverage Cashier's work. - Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. - Prioritize job functions in order to meet deadlines. - Ensure accuracy of all numbers reported including statistics. - Input and update financial information into corporate communications network. - Perform daily, weekly, monthly and annual data processing system functions as required. - Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction. - Respond to governmental inquiries upon receipt. - Handle guest requests
