JLL McLean, VA, USA
May 15, 2019
Corporate Concierge Services is a national agency; headquartered in Chicago with a roster of premier clients across the country including Hawaii. We design customized concierge and guest services programs for commercial real estate, retail, hotel, and residential clients. We have a genuine affinity for service and strive to create anticipatory, thoughtful, and sincere experiences for our guests, customers, and tenants. Our customized service programming creates strong relationships and brings the amenities we offer to life in a distinctive and useful way. Our firm is seeking an outgoing, motivated candidate with a superior understanding of DMV?s cultural, dining, and entertainment venues to lead a team of excellent concierge in a large mixed-use lifestyle center. EDUCATION/EXPERIENCE Associate?s Degree or equivalent work experience 3-5 years? experience in progressively responsible roles in hospitality, sales, marketing or related field SKILLS and APTITUDES At least three years? experience in hospitality, marketing, or luxury retail in a supervisory capacity Excellent communication skills including verbal and written Excellent problem solving and leadership skills Knowledgeable on Microsoft Office, Google Docs, iOS software, digital technology Ability to complete multiple tasks while maintaining a pleasant and professional demeanor Ability to listen and react quickly to guests? and retailers? requests in a genuine manner Ability to prioritize tasks under pressure Ability to work with varied personalities and temperaments Self-motivated and action-oriented team player Team player Takes pride and ownership in the position and property Strong knowledge of the?McLean?Area?s entertainment, dining and cultural venues, and commitment to keeping that knowledge up-to-date Able to implement company policies and procedures to ensure effective leadership Experience managing a team of concierge in a large, retail setting MAJOR RESPONSIBILITIES Sets an exemplary helpful, friendly service standard at all times Supports all property programs Works with the building management staff to plan on-site events such as pop-up shops, tenant mixers and charitable drives Arranges catering and other vendor set-ups and facilitating smooth operation during meetings for corporate team and clients Arranges movie tickets, restaurant reservations, grab-and-go lunch pop-ups, on-property meal delivery service corporate gift giving, car service and much more Prepares and distributes a monthly newsletter for each building, detailing events happening in the building and around the property and DMV area Serves as an informational resource for the property Supervises and manages the part-time team and full-time members, ensuring that policies and procedures are implemented properly and followed Motivates Concierge Team to exceed guest and client expectations Holds Concierge team accountable when not following policies, procedures, and standards Trains and coaches Concierge team on policies, procedures, programs, and standards of excellence Arranges the schedule for the Guest Services team and ensures that time cards are accurate for payroll Ensures Guest Services Desk appears professional and fully stocked with information including local maps, brochures and event literature Builds and maintains relationships through networking with area concierge, front desk staff and other personnel within the tourism industry including Convention & Visitors Bureau, state Office of Tourism, resorts, hotels, residences, office buildings, and attractions Works directly with the CCS Regional Manager and on-site Management Team to plan and execute property Concierge and tourism initiatives in partnership with local commerce and tourism organizations Meets or exceeds given goals for specific job functions Demonstrates a strong knowledge of the local community and takes a proactive approach to understand trends, citywide events and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area Flexible schedule, especially during high volume seasons #LI JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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