Log Still Distillery
New Haven, Kentucky
Aug 11, 2020
Full time
Job Summary/Primary Functions: Log Still Distillery is seeking an experienced Chief Hospitality Officer to lead our hospitality team and deliver an outstanding customer experience for all visitors to the distillery property. Key areas of customer interactions include multiple food and beverage outlets and services, bed & breakfast overnight accommodations, indoor/outdoor event space and site tours, all located on a 16-acre campus-like environment. This head of hospitality must be a strong results-driven leader, hardworking with the ability to delegate effectively. Additionally, the successful candidate will be responsible for leading, directing, training, mentoring and managing the entire hospitality staff, consisting of approximately 25-35 associates. Major Job Responsibilities / Key Duties: Main Roles: Supervisory Responsibilities: Hire, train, and mentor the Bed & Breakfast Staff, Customer Experience Ambassadors, Food and Beverage Staff, and Event Management Team. Assist/mentor and serves as a resource for daily hospitality operations. Responsible for developing and monitoring of key performance indicators, including revenue targets, customer satisfaction feedback and metrics, budget management, and other performance indicators. Handle both development and discipline of employees within company guidelines, supported by the Human Resources Director. Conduct performance reviews for all staff. B&B Management: Oversee operation of all overnight accommodations (approximately 15 separate Bed & Breakfast units at 6 different properties on campus), including pricing, reservation bookings, arrival/departure, and customer satisfaction Manage all housekeeping duties and staffing; responsible for cleanliness, repairs & maintenance of overnight rooms and units Event Management: Oversee 300-person Banquet Facility and 250-person Amphitheater as part of approximately18,000-20,000 square feet of total indoor/outdoor meeting space Oversight includes responsibility for sales, reservations, entertainment, decorations, promotions, etc. Maximize bookings and revenue generated from big-ticket weddings, social events, etc. Manage Banquet Captain and Staff (staffing guide based on volume) - including use of local contract caterers and valet services Work with Kentucky Railway Museum to manage Train Ride Excursions to/from the distillery Restaurant / Bar: Responsible for operations of Log Still Restaurant and Bar, ensuring excellent customer satisfaction in the campus experience Target hiring of a Chef/F&B combination position - individual with exceptional culinary skills & management skills who would oversee the entire F&B Outlet & Kitchen operation, including a staff of Bartenders & Servers (staffing guide based on volume) Implementation of a "TIP" alcohol program (Training Intervention Prevention) for intoxicated guests Customer Experience Ambassadors: Manage Customer Experience Ambassadors (employees responsible for tours, tastings, and visitor's center) Work closely with Chief Operating Officer to determine tour schedules and options Team Role: Actively participate in Log Still Team discussions involving Infrastructure Development (all things to help run our campus) Work closely with Log Still Team to promote all venues, events, and campus activities Skills / Experience Required: Minimum of Ten (10) years' work-related experience in hospitality field 3+ years of general manager experience managing $3M in revenue or greater 3+ years of hotel, food and beverage management experience 3+ years of event management and booking experience Excellent customer service - Using every internal/external customer interaction as an opportunity to impress them with a "Wow" factor. Thanking the customer for choosing Log Still Distillery Brand/Service. Ability to make others feel welcome, through a combination of authenticity, humility, and kindness, and lead by example Exceptional time management skills; ability to be proactive and take initiative. Strong work ethic Outstanding organization and coordination skills- ability to manage priorities and routine functions effectively and efficiently. Empathy- Being aware of others' reactions and understanding why they react as they do. Teamwork - Ability to flex scope of responsibility and perform other functions as needed, regardless of job description. Proficiency with personal computers / laptops and associated programs (Windows, Microsoft office suite of programs). Effective oral communication skills: ability to talk to others to convey information effectively; strong written communication skills; ability to effectively correspond with guests via formal letters, email, online social media, etc. Desired Skills: Experience with B&B's, amphitheater management, and "campus" management Education Required: Bachelor's Degree Preferred: Bachelors and/or Minor in Hospitality Management Special Working Conditions (e.g. Temperature Extremes, Lifting, Noise, Off-shifts) Days/evenings/weekends required (24/7 availability) Prolonged periods of standing Ability to traverse all parts of the restaurant/campus quickly Must be able to lift up to 15 pounds at a time No allergies/sensitivities to spirits distilling environment Salary: Commensurate with Experience Reports to: President
