69 jobs found

Refreshed & Ready to Hire!! Front Desk Manager Front Desk Agent Chef F&B Manager A true Steamboat original, The Ptarmigan Inn has been refitted and reborn as a stylish basecamp for in-the-know adventurers. A free-spirited home base of social buzz and vibrant fun with comfy amenities and a bullseye location with ski in and ski out ability makes The Ptarmigan the only choice for hotels in Steamboat Springs. We know you felt like the Ptarmigan Inn was great as it was. Classic, fashionable, consistent. We get it. Change can be tough, but trust us, you?ll love the changes we have in store. In just a few short months you?ll be able to see what we?re talking about. All new rooms with fun, whimsical style, and social spaces that are sure to become the buzz of Steamboat. So mark your calendars and get ready for winter because the new Ptarmigan is coming! Taking reservations starting December 2019. We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. recblid wtlkqsgmygzpxgk98ight9ggn7ovd8

Join a Great Hotel Management Team! Current Openings For: Assistant Front Office Manager Maintenance/Engineer Front Desk Agent Breakfast Attendant Housekeepers Houseman Owned by Millennium Hotels & Resorts, Worldwide. Benefits Include: Health Insurance 401K Discounted Travel Ski Pass/Bonus Program Simple. Flexible. Powerful. Millennium for Business is a dynamic booking management tool that makes every booking easier, and every stay more rewarding. To personalize your next business travel booking, just log in and make it your own. My Millennium is our way of rewarding you every time you stay with us. As a member, you can look forward to?Special Members Rates, Double Points after 10 Nights, Instant Rewards like room upgrades and exciting rewards from over 100 gifts and vouchers. Together, let?s make every stay memorable. EOE/MF/D/V We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. recblid kre1x2gm7ewk5v196kodx0bwcky27b

Full Time Positions - Front Desk Agent - General Maintenance The Tivoli is a small boutique hotel at the heart of?Vail Village?looking for a motivated individual that has some maintenance experience.?Skills should include painting, staining, basic electrical, and plumbing knowledge.?This is a full-time position?for someone willing to work a maximum of 40 hours a week. - Houseman - Ski Valet Part Time Positions - Cook Benefits include: Bus Pass. Complimentary Breakfast Full Time employees can receive a merchant ski pass for winter & Part Time & Full Time employees can receive end of season bonus in place of the ski pass. We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. recblid i3nhz30kq30384p9cxr312rw1yc987

Front Desk Agent & Valet Front Desk Agent Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients? complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests? needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Join the team at Breckenridge's newest hotel, Industry leading health benefits, very competitive wages, 401k, travel benefits to Marriott's worldwide, fun work environment with opportunity to learn & grow. We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. recblid 3nm8kfnuhtqk1ewtg0cupkvwnoj5fd

The Following Positions Are Now Open: Front Desk Agent Shuttle Driver Maintenance Technician AM/PM Cooks Dishwasher Server Host Night Auditor $500 Bonus after the first 90 days of work Amazing Views, Unsurpassed Service and an Awesome Team Environment! The Lodge at Breckenridge is managed by Guest Services, Inc., which is consistently rated as one of the ?Best Places to Work? by its valued employees. We are always interested in hearing from talented, energetic individuals who would like to join our team. At Guest Services, our people are our best resource. It is what truly sets us apart from our competition. Our family of 3,500 employees provides the best hospitality management services for 25 million people annually at more than 350 sites nationwide. We are always looking for skilled, caring people to join our extraordinary staff. We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. recblid 50yjux6soz6y7dop93i5yp0exf5ftj

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: with daily Front Office operations * Provide prompt service and actively seek opportunities to drive Guest satisfaction * Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments * Manage, resolve or escalate any and all Guest complaints quickly * Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events * Advise team of any special events or VIP Guests in the hotel for events or for general accommodations * Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule * Attend all Front Office meetings What are we looking for? Front Desk Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: * At least 1 year experience in similar capacity * Excellent interpersonal and communication skills * Commitment to delivering a high level of customer service * Ability to work under pressure * Excellent grooming standards * Flexibility to respond to a variety of work situations One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. Enjoy the perks of a DoubleTree Employee and a Vail Resorts employee with just one job. Our staff at the DoubleTree gets twice the reward by holding only one job. Part of the Vail Resorts Family and DoubleTree team member, you reap the benefits of both companies (free ski pass for all Vail Resorts operated properties and all the lodging discounts for DoubleTrees nationwide). The staff at The DoubleTree live up to the brand's reputation by offering a warm and welcoming stay to every guest. There is a high expectation of phenomenal customer service but it comes with a high reward of amazing team members. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 170462

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. Job Responsibilities including but not limited to: * Ensure accurate check-in and checkout processes according to RockResorts brand standards. * Answer phone calls politely and efficiently to meet and exceed all guest needs and requests. * Solve basic folio and billing discrepancies to hotel standards and guest satisfaction. * Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner. * Creates accurate keys to guest rooms according to owner log and LMS reservations. * Must have excellent guest and associate relations skills. * Possess strong organizational and verbal communication skills. * Accurately and timely route all communication during an emergency situation. * Ability to sustain composure at all times and remain calm during difficult situations. * Complies with all Resort policies, procedures and standards of operation. Job Requirements: * High School Diploma or Equivalent. * Work experience in a guest service facet- hotel preferred. * Microsoft Office, Property Management Systems (LMS preferred), General Computing. * Ability to communicate in English effectively in both written and verbal mediums. * Ability to multitask in high volume situations. * Ability to speak multiple languages a plus. What's in it for you? Benefits include: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * 401(k) Retirement Plan * Excellent training and professional development If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us at Breckenridge where you'll instantly feel at home. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 178157

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. Job Responsibilities including but not limited to: * Ensure accurate check-in and checkout processes according to RockResorts brand standards. * Answer phone calls politely and efficiently to meet and exceed all guest needs and requests. * Solve basic folio and billing discrepancies to hotel standards and guest satisfaction. * Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner. * Creates accurate keys to guest rooms according to owner log and LMS reservations. * Must have excellent guest and associate relations skills. * Possess strong organizational and verbal communication skills. * Accurately and timely route all communication during an emergency situation. * Ability to sustain composure at all times and remain calm during difficult situations. * Complies with all Resort policies, procedures and standards of operation. Job Requirements: * High School Diploma or Equivalent. * Work experience in a guest service facet- hotel preferred. * Microsoft Office, Property Management Systems (LMS preferred), General Computing. * Ability to communicate in English effectively in both written and verbal mediums. * Ability to multitask in high volume situations. * Ability to speak multiple languages a plus. What's in it for you? Benefits include: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * 401(k) Retirement Plan * Excellent training and professional development If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us at Breckenridge where you'll instantly feel at home. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 170879

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Overnight Front Desk Agent Responsibilities include, but are not limited to: * Greeting guests and homeowners in a warm and friendly, prompt and professional manner * Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out. * Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges * Make room reservations, log guest requests and accurately maintain the status of each reservation * Manage incoming telephone and email correspondence in a prompt and courteous manner * Assist Guests with luggage and packages in a timely manner. * May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance * Responsible for cleanliness of Guest reception and surrounding public areas * Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities * Maintain a high level of professional appearance, demeanor and ethics at all times * Handle confidential information, including guest records with a high degree of integrity * Participate in training classes as assigned by the manager * Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times. Requirements: * High school diploma or equivalent - required * Proficient in Microsoft applications - required * Ability to communicate with guest, homeowners, and colleagues with diplomacy and tact - required * Ability to communicate effectively in English, both written and verbal - required * Ability to stand for long periods of time in excess of 2 hours without sitting - required * Ability to work in a team and be detail oriented * Strong organizational skills - required * Ability to work a flexible schedule, which includes weekends and evenings - required * Ability to lift and carry 50lbs - preferred * At least 1 year Front Desk Experience - preferred * Previous guest/customer service experience - preferred What's in it for you? Benefits include: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * Medical, Dental, and Vision plans (full-time year - round positions) * 401(k) Retirement Plan * Excellent training and professional development We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 174114

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. Job Responsibilities including but not limited to: * Ensure accurate check-in and checkout processes according to RockResorts brand standards. * Answer phone calls politely and efficiently to meet and exceed all guest needs and requests. * Solve basic folio and billing discrepancies to hotel standards and guest satisfaction. * Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner. * Creates accurate keys to guest rooms according to owner log and LMS reservations. * Must have excellent guest and associate relations skills. * Possess strong organizational and verbal communication skills. * Accurately and timely route all communication during an emergency situation. * Ability to sustain composure at all times and remain calm during difficult situations. * Complies with all Resort policies, procedures and standards of operation. Job Requirements: * High School Diploma or Equivalent. * Work experience in a guest service facet- hotel preferred. * Microsoft Office, Property Management Systems (LMS preferred), General Computing. * Ability to communicate in English effectively in both written and verbal mediums. * Ability to multitask in high volume situations. * Ability to speak multiple languages a plus. What's in it for you? Benefits include: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * 401(k) Retirement Plan * Excellent training and professional development We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 178056

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Purpose/Objective: To provide an epic level of service for guests and owners staying at the Elkhorn Lodge Duties/Responsibilities: * Provide superior service to our customers (internal and external) at all times. Follow the resort's etiquette guidelines as mandated in the employee handbook. * Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card. * Check guests out, ensure billing is correct. * Solicit guest survey at every opportunity. * Run various computer reports at the beginning and end of the shift * Take payments, post charges, enter amounts into computer, and balance accounts at end of shift. * Answer a variety of questions from guests, handle routine issues (referring more unusual or difficult problems or complaints to supervisor or Manager). * Relay guest maintenance requests by calling the engineering department and follow up with guest no later then 20 minutes. * Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest no later then 20 minutes. * Answer Front desk phone within three rings. * Undergo computer training and gain knowledge of how reservations work. * Understand and be able to make a walk-in reservation. * Remain knowledgeable about Owners. * Maintain knowledge of events and activities in and around the Beaver Creek area. * Understand the intranet and Public TC-Fileserver to use for additional information. * Handle emergencies that arise when on duty alone, notifying appropriate personnel. * Be knowledgeable of the Elkhorn Lodge amenities and layout. * Assist in general maintenance and inventory of Front Office equipment, supplies, and cleanliness of the Front Desk, and reception area. * Bell person and Concierge duties. * Must be willing to work weekends, holidays, and nights. * Perform other tasks as assigned by the Assistant Property Manager and General Manager. Qualifications: * High school education or equivalent- required. * Basic computer skills with data entry experience - required. * Basic reading, spelling, and math skills - required. * Ability to converse clearly and comfortably with many different types of people - required. * Ability to work with guests using good social manners, diplomacy and tact. - required. * Ability to learn a variety of information about the Company's lodging and recreational facilities, packages and services, as well as general information about the area - required. * One year of customer service experience - preferred Benefits: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * Medical, Dental, and Vision plans (full-time positions) * 401(k) Retirement Plan * Excellent training and professional development We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 174887

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Overnight Front Desk Agent Responsibilities include, but are not limited to: * Greeting guests and homeowners in a warm and friendly, prompt and professional manner * Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out. * Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges * Make room reservations, log guest requests and accurately maintain the status of each reservation * Manage incoming telephone and email correspondence in a prompt and courteous manner * Assist Guests with luggage and packages in a timely manner. * May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance * Responsible for cleanliness of Guest reception and surrounding public areas * Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities * Maintain a high level of professional appearance, demeanor and ethics at all times * Handle confidential information, including guest records with a high degree of integrity * Participate in training classes as assigned by the manager * Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times. Requirements: * High school diploma or equivalent - required * Proficient in Microsoft applications - required * Ability to communicate with guest, homeowners, and colleagues with diplomacy and tact - required * Ability to communicate effectively in English, both written and verbal - required * Ability to stand for long periods of time in excess of 2 hours without sitting - required * Ability to work in a team and be detail oriented * Strong organizational skills - required * Ability to work a flexible schedule, which includes weekends and evenings - required * Ability to lift and carry 50lbs - preferred * At least 1 year Front Desk Experience - preferred * Previous guest/customer service experience - preferred What's in it for you? Benefits include: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * Medical, Dental, and Vision plans (full-time year - round positions) * 401(k) Retirement Plan * Excellent training and professional development We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 174309

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. Job Responsibilities including but not limited to: * Ensure accurate check-in and checkout processes according to RockResorts brand standards. * Answer phone calls politely and efficiently to meet and exceed all guest needs and requests. * Solve basic folio and billing discrepancies to hotel standards and guest satisfaction. * Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner. * Creates accurate keys to guest rooms according to owner log and LMS reservations. * Must have excellent guest and associate relations skills. * Possess strong organizational and verbal communication skills. * Accurately and timely route all communication during an emergency situation. * Ability to sustain composure at all times and remain calm during difficult situations. * Complies with all Resort policies, procedures and standards of operation. Job Requirements: * High School Diploma or Equivalent. * Work experience in a guest service facet- hotel preferred. * Microsoft Office, Property Management Systems (LMS preferred), General Computing. * Ability to communicate in English effectively in both written and verbal mediums. * Ability to multitask in high volume situations. * Ability to speak multiple languages a plus. Benefits include: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * Medical, Dental, and Vision plans (full-time positions) * 401(k) Retirement Plan * Excellent training and professional development We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 176275

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Front Desk Lead provides guidance and leadership to the Front Desk Team and is responsible for maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience during check-in and check-out. The Front Desk Lead will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints. This position must have excellent problem solving skills and be able to apply good judgment in decision making. Good communication skills are required. Responsibilities: * Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check-out as well as overseeing these functions and offering assistance to front desk agents when needed. * Follow proper cash handling procedures outlined in the bank contract and training manual; ensure all agents follow correct procedures as well. * Assist at other departments' front desks, internal and external, as necessary. * Handle confidential and guest information with the highest degree of integrity. * Help train new team members at the discretion of the Front Desk Manager, Assistant Front Desk Manager, and Front Desk Supervisor. * Perform all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as concierge, greeter, PBX, Guest Service Agent, and any other assistance when called upon. * Fulfill and troubleshoot lift ticket orders for lodging guests. * Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees, managers, and guests. * Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels. * Practices safe work habits in all types of duties and with all equipment. * Complies with all Resort policies, procedures, and standards of operation. * Embraces and promotes Vail Resorts Values. Requirements: * Prior front desk experience - required * LMS knowledge - preferred * Prior lead/supervisory experience - preferred We're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team - where A Mountain of Possibilities awaits. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 177025

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Performs the full range of front desk responsibilities for hotels, condominiums, and rental homes. Responsible for welcoming guests and/or homeowners to facility; registering and assigning accommodations; obtaining payments; issuing card/room key and escort instructions to bell staff. May provide information on amenities, services, and directions to guests; responds to questions, resolve guest issues in friendly manner. Maintains records of room availability and guest accounts. Checks departing guests out and closes out account. May coordinate receipt and delivery of messages and items for guests. Additional responsibilities include but are not limited to: * Assist all guests with questions, requests and problems as required in a friendly and positive demeanor. Ensure that all guest problems are resolved in a timely and efficient manner. * Be aware of the Rock Resorts Brand Standards and execute standards in day to day operations and guest interactions. * Answer the phones according to the standards of proper etiquette and as efficient as possible. * Complete daily check-list each shift and perform opening/closing duties. * Perform guest registration and room assignment and accommodate special requests of all customers. * Assist with guest bills, billing enquiries and understand how to solve basic guest billing discrepancies. * Handle all front desk duties according to hotel policies, procedures, internal rules and brand standards. * Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. * Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel * Handle mail and messages properly and on a confidential basis. * Have knowledge about room rates, packages, discounts, promotions and upgrade program and know how to handle each. * Perform duties as a Resort Services Operator. Take ownership of the HotSoS entries and guest follow-up * Complete mid-say and other follow-up calls. * Be actively involved in front desk special projects, task and initiatives. * Cash handling and bank reconciliation responsibilities. * Work in conjunction with other hotel departments and employees to provide exceptional guest service and ensure all guest requests and standard requirements are attended to. What's in it for you? Benefits include: * Position is bonus eligible * On-site parking * Complete training and orientation * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * Medical, Dental, and Vision plans (full-time year - round positions) * 401(k) Retirement Plan * Excellent training and professional development Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 176531

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. Job Responsibilities including but not limited to: * Ensure accurate check-in and checkout processes according to RockResorts brand standards. * Answer phone calls politely and efficiently to meet and exceed all guest needs and requests. * Solve basic folio and billing discrepancies to hotel standards and guest satisfaction. * Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner. * Creates accurate keys to guest rooms according to owner log and LMS reservations. * Must have excellent guest and associate relations skills. * Possess strong organizational and verbal communication skills. * Accurately and timely route all communication during an emergency situation. * Ability to sustain composure at all times and remain calm during difficult situations. * Complies with all Resort policies, procedures and standards of operation. Job Requirements: * High School Diploma or Equivalent. * Work experience in a guest service facet- hotel preferred. * Microsoft Office, Property Management Systems (LMS preferred), General Computing. * Ability to communicate in English effectively in both written and verbal mediums. * Ability to multitask in high volume situations. * Ability to speak multiple languages a plus. What's in it for you? Benefits include: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * 401(k) Retirement Plan * Excellent training and professional development There's nothing like ski town life in the heart of the Rocky Mountains. You'll get to live and play in the heart of paradise-and work with some of the friendliest coworkers in the Gunnison Valley. In fact, our guests repeatedly tell us that it's the welcoming smiles, upbeat attitudes, and friendly vibe that bring them back to Crested Butte (in addition to the great skiing, of course). Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 178109

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Front Desk/Guest Service Agent is responsible for greeting guests and homeowners, the check in/out process, taking owner reservations, maintaining guest and group accounts, managing incoming telephone and email correspondence. May assist other staff with coordination of housekeeping, inspections and maintenance. Responsible for cleanliness of Guest Reception and surrounding public areas. Other responsibilities include, but are not limited to: * Assisting guests during their stay * Providing baggage handling * Checking arrivals and departures for each unit daily * Checking buildings * Changing lightbulbs * Light maintenance duties * Delivering packages and other duties relating to guest comfort and convenience * Answering phones at the front desk * Other duties as assigned Qualifications: * Must have a High School diploma or equivalent - required * College degree - preferred * Able to read, write, speak and comprehend English - required * Able to lift and carry 50lbs - required * Able to stand and walk for up to 5 hours at a time without sitting - required * Possess a Valid U.S. Driver's License - required * Must have an acceptable driving record - required * At least 1 year of previous guest service/customer service experience - required * Able to work weekends and holidays - required * Resume - required * Microsoft Office knowledge and basic computer skills - preferred We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 170476

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. Job Responsibilities including but not limited to: * Ensure accurate check-in and checkout processes according to RockResorts brand standards. * Answer phone calls politely and efficiently to meet and exceed all guest needs and requests. * Solve basic folio and billing discrepancies to hotel standards and guest satisfaction. * Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner. * Creates accurate keys to guest rooms according to owner log and LMS reservations. * Must have excellent guest and associate relations skills. * Possess strong organizational and verbal communication skills. * Accurately and timely route all communication during an emergency situation. * Ability to sustain composure at all times and remain calm during difficult situations. * Complies with all Resort policies, procedures and standards of operation. Job Requirements: * High School Diploma or Equivalent. * Work experience in a guest service facet- hotel preferred. * Microsoft Office, Property Management Systems (LMS preferred), General Computing. * Ability to communicate in English effectively in both written and verbal mediums. * Ability to multitask in high volume situations. * Ability to speak multiple languages a plus. * Valid driver's license What's in it for you? Benefits include: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * 401(k) Retirement Plan * Excellent training and professional development We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 180027

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Front Desk Agent is responsible for greeting guests and homeowners, the check in/out process, maintaining guest and group accounts, managing incoming telephone and email correspondence. May assist other staff with the coordination of housekeeping and maintenance duties. Maintain positive owner, guest and vendor relations. Daily Responsibilities: (include but are not limited to) * Preserve quality of Homeowner and Guest experience at Property * Scheduling Housekeeping, phone calls, computer projects * Assist on site General Manager as needed * Checking for arrivals and departures daily and updating Housekeeping report * Pre-arrival and ongoing Guest contact * Weekly inspection of high end Homes, Condos and Common Areas and preparing these for arrivals and checking after departure * Scheduling and following up on Maintenance requests * Concierge Duties * Delivering packages and performing a multiple errands and tasks * Picking up mail Essential Job Skills/Requirements: * College Degree preferred * Valid US driver's license is required * Resume is required * Proficient in MS Office applications - Word, Excel, and Outlook * Able to communicate with owners and guests with diplomacy and tact * Able to communicate effectively in English (both written and verbal) * Must carry and present oneself in a professional manner * Previous hospitality or guest service experience preferred * Able to lift 30 lbs. Benefits include: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * Medical, Dental, and Vision plans (full-time positions) * 401(k) Retirement Plan * Excellent training and professional development We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 178383

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. Job Responsibilities including but not limited to: * Ensure accurate check-in and checkout processes according to RockResorts brand standards. * Answer phone calls politely and efficiently to meet and exceed all guest needs and requests. * Solve basic folio and billing discrepancies to hotel standards and guest satisfaction. * Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner. * Creates accurate keys to guest rooms according to owner log and LMS reservations. * Must have excellent guest and associate relations skills. * Possess strong organizational and verbal communication skills. * Accurately and timely route all communication during an emergency situation. * Ability to sustain composure at all times and remain calm during difficult situations. * Complies with all Resort policies, procedures and standards of operation. Job Requirements: * High School Diploma or Equivalent. * Work experience in a guest service facet- hotel preferred. * Microsoft Office, Property Management Systems (LMS preferred), General Computing. * Ability to communicate in English effectively in both written and verbal mediums. * Ability to multitask in high volume situations. * Ability to speak multiple languages a plus. Benefits: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * Medical, Dental, and Vision plans (full-time positions) * 401(k) Retirement Plan * Excellent training and professional development We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 178008