HRI Hospitality
3000 North Loop West, Houston, TX 77092, USA
JOB DESCRIPTION
Job Title : Director of Catering
Departments: Sales and Marketing
Supervision Exercised: Sales and Marketing Department
Supervision Received: Director of Sales and Marketing
JOB SUMMARY
The Director of Catering provides overall sales leadership to exceed banquet and catering revenues (food, beverage, room rental and audio visual) for the property. The Director of Catering is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience.
Experience
Minimum 2-3 Years as a Director of Catering or Sr. Catering Sales Manager level with demonstrated wide-ranging knowledge of food and beverage and meeting room setup
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the job's essential functions, with or without reasonable accommodation.
Must be able to read, write, and understand English
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong negotiation skills as well as the ability to cultivate leads, build relationships, and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Extensive knowledge of all aspects of catering and conference services
Extensive knowledge of creative and profitable menu development
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Understanding of budgetary and fiscal responsibility to the department
Knowledge of all operational areas of the property
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills
Strong desire to deliver high-quality customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel, management, and organizational skills
Understanding of pace and productivity reporting
JOB DUTIES
Lead the Catering Manager(s) and Conference Services Manager(s) in achieving and exceeding budgeted goals in food, beverage, and room rental revenue, profit, and occupancy for the total hotel
Ensure Catering Manager(s) and Conference Services Manager(s) adhere to professional and timely correspondences, proposals, contracts, and follow-up
Responsible for accurate and timely production of the property catering pace report and catering productivity report
Responsible for the training and development of newly hired Catering Manager(s) and Conference Services as it relates to catering-specific topics
Work with the Director of Sales on the development of quarterly booking goals for Catering Manager(s) and Conference Services Manager(s)
Work with the Director of Sales on the catering revenue and expense budget/forecast reports
Work with the Executive Chef and Food and Beverage team to ensure that Banquet and Catering Menus are creative, innovative, and priced appropriately for the market
Attend and actively participate in yield management meetings with the goal of optimizing the catering mix of business.
Carefully review all catering contracts to ensure proper contribution to catering profit
Identify trends, research the competition’s products, services, and pricing, and use it to develop strategic business plans.
Work with Catering Manager(s) and Conference Services Manager(s) to ensure the optimization of room rental and audio-visual revenues
Actively participate in community and industry-related organizations
Monitor sales performance of Catering Manager(s) and Conference Service Manager(s) and coach and council toward success
Work with the Director of Sales on the completion of the Annual Marketing Plan and Quarterly Owner Review presentations
Partner with the Director of Sales to develop sales strategies for maximizing catering revenue
Partner with the Corporate Marketing Manager to develop promotions to drive catering revenue during need periods.
Participate in management meetings to discuss budget and forecast
Conduct weekly sales calls to existing and new accounts, as well as uncover new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.in the assigned market segment(s)
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects
Respond to all sales inquiries within 24 business hours
Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, BEO’s)
Responsible for negotiating catering sales contracts and the implementation and setup as required
Actively and creatively up-sell each catering event to maximize revenue
Analyze historical, current, and future hotel/market trends and develop strategies to maximize function space occupancy through creative and selective selling
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours
Supervise execution of banquet events which may include working on the weekends, evenings or holidays
Participate in property weekly meetings, if applicable
Other duties as assigned
BENEFITS: Free Employee Parking, Discounts, Medical, Dental, Vision, 401k with Match, and many more!!!
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Sep 14, 2023
Full time
JOB DESCRIPTION
Job Title : Director of Catering
Departments: Sales and Marketing
Supervision Exercised: Sales and Marketing Department
Supervision Received: Director of Sales and Marketing
JOB SUMMARY
The Director of Catering provides overall sales leadership to exceed banquet and catering revenues (food, beverage, room rental and audio visual) for the property. The Director of Catering is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience.
Experience
Minimum 2-3 Years as a Director of Catering or Sr. Catering Sales Manager level with demonstrated wide-ranging knowledge of food and beverage and meeting room setup
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the job's essential functions, with or without reasonable accommodation.
Must be able to read, write, and understand English
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong negotiation skills as well as the ability to cultivate leads, build relationships, and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Extensive knowledge of all aspects of catering and conference services
Extensive knowledge of creative and profitable menu development
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Understanding of budgetary and fiscal responsibility to the department
Knowledge of all operational areas of the property
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills
Strong desire to deliver high-quality customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel, management, and organizational skills
Understanding of pace and productivity reporting
JOB DUTIES
Lead the Catering Manager(s) and Conference Services Manager(s) in achieving and exceeding budgeted goals in food, beverage, and room rental revenue, profit, and occupancy for the total hotel
Ensure Catering Manager(s) and Conference Services Manager(s) adhere to professional and timely correspondences, proposals, contracts, and follow-up
Responsible for accurate and timely production of the property catering pace report and catering productivity report
Responsible for the training and development of newly hired Catering Manager(s) and Conference Services as it relates to catering-specific topics
Work with the Director of Sales on the development of quarterly booking goals for Catering Manager(s) and Conference Services Manager(s)
Work with the Director of Sales on the catering revenue and expense budget/forecast reports
Work with the Executive Chef and Food and Beverage team to ensure that Banquet and Catering Menus are creative, innovative, and priced appropriately for the market
Attend and actively participate in yield management meetings with the goal of optimizing the catering mix of business.
Carefully review all catering contracts to ensure proper contribution to catering profit
Identify trends, research the competition’s products, services, and pricing, and use it to develop strategic business plans.
Work with Catering Manager(s) and Conference Services Manager(s) to ensure the optimization of room rental and audio-visual revenues
Actively participate in community and industry-related organizations
Monitor sales performance of Catering Manager(s) and Conference Service Manager(s) and coach and council toward success
Work with the Director of Sales on the completion of the Annual Marketing Plan and Quarterly Owner Review presentations
Partner with the Director of Sales to develop sales strategies for maximizing catering revenue
Partner with the Corporate Marketing Manager to develop promotions to drive catering revenue during need periods.
Participate in management meetings to discuss budget and forecast
Conduct weekly sales calls to existing and new accounts, as well as uncover new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.in the assigned market segment(s)
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects
Respond to all sales inquiries within 24 business hours
Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, BEO’s)
Responsible for negotiating catering sales contracts and the implementation and setup as required
Actively and creatively up-sell each catering event to maximize revenue
Analyze historical, current, and future hotel/market trends and develop strategies to maximize function space occupancy through creative and selective selling
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours
Supervise execution of banquet events which may include working on the weekends, evenings or holidays
Participate in property weekly meetings, if applicable
Other duties as assigned
BENEFITS: Free Employee Parking, Discounts, Medical, Dental, Vision, 401k with Match, and many more!!!
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Req ID: 419016 Address: 9416 I-20 Frontage Rd Sweetwater, TX, 79556 Welcome to Love's! Where People are the Heart of Our Success Hotel Breakfast Bar Attendant Hotel Breakfast Bar Attendants help our guests start their day off right by providing quality breakfast foods. Breakfast Bar Attendants will maintain and promote excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner. How You Will Fit In Greet customers as you see them, speak politely, and assist customers. Maintain personal grooming and uniform standards. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Follow safety procedures while using a sharp knife, toaster, ovens, and other food preparation tools and appliances. Remove and re-line trash cans, clean and wipe chairs, tables, beverage area, and the breakfast and condiment station. Sweep, vacuum or mop floors in the breakfast area and lobby. Maintain a safe facility and use safety first practices to remain accident-free. Other duties as assigned by your manager. Benefits That Can't Be Beat Medical/Dental/Vision and Life Insurance Plans Flexible Scheduling Road to Success Program for career development On-the-job training Competitive pay (paid weekly) Team Member bonus program Holiday pay 401(k) with matching contributions Parental Leave Adoption Assistance Pet Insurance Employee Assistance Program Typical Skills and Demands Ability to learn and operate a casher register; Ability to learn and perform basic office/clerical tasks Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic. Regularly required to talk and hear. Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing. Occasional light lifting not over 50lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Diversity Statement From the founding of Love's, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation. Grow Far with Love's As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love's, all roads lead to success! Job Function(s): Hospitality Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we have provided customers with highway hospitality and "Clean Places, Friendly Faces." We are passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes: Gemini Motor Transport, one of the industry's safest trucking fleets Speedco, the light mechanical and trucking service specialists Musket, a rapidly growing, Houston-based commodities supplier and trader Trillium, a Houston-based alternative fuels expert EOE-Protected Veterans/Disability
Sep 27, 2023
Full time
Req ID: 419016 Address: 9416 I-20 Frontage Rd Sweetwater, TX, 79556 Welcome to Love's! Where People are the Heart of Our Success Hotel Breakfast Bar Attendant Hotel Breakfast Bar Attendants help our guests start their day off right by providing quality breakfast foods. Breakfast Bar Attendants will maintain and promote excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner. How You Will Fit In Greet customers as you see them, speak politely, and assist customers. Maintain personal grooming and uniform standards. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Follow safety procedures while using a sharp knife, toaster, ovens, and other food preparation tools and appliances. Remove and re-line trash cans, clean and wipe chairs, tables, beverage area, and the breakfast and condiment station. Sweep, vacuum or mop floors in the breakfast area and lobby. Maintain a safe facility and use safety first practices to remain accident-free. Other duties as assigned by your manager. Benefits That Can't Be Beat Medical/Dental/Vision and Life Insurance Plans Flexible Scheduling Road to Success Program for career development On-the-job training Competitive pay (paid weekly) Team Member bonus program Holiday pay 401(k) with matching contributions Parental Leave Adoption Assistance Pet Insurance Employee Assistance Program Typical Skills and Demands Ability to learn and operate a casher register; Ability to learn and perform basic office/clerical tasks Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic. Regularly required to talk and hear. Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing. Occasional light lifting not over 50lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Diversity Statement From the founding of Love's, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation. Grow Far with Love's As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love's, all roads lead to success! Job Function(s): Hospitality Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we have provided customers with highway hospitality and "Clean Places, Friendly Faces." We are passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes: Gemini Motor Transport, one of the industry's safest trucking fleets Speedco, the light mechanical and trucking service specialists Musket, a rapidly growing, Houston-based commodities supplier and trader Trillium, a Houston-based alternative fuels expert EOE-Protected Veterans/Disability
Req ID: 419017 Address: 5204 S Cedar St Pecos, TX, 79772 Welcome to Love's! Where People are the Heart of Our Success Hotel Breakfast Bar Attendant Hotel Breakfast Bar Attendants help our guests start their day off right by providing quality breakfast foods. Breakfast Bar Attendants will maintain and promote excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner. How You Will Fit In Greet customers as you see them, speak politely, and assist customers. Maintain personal grooming and uniform standards. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Follow safety procedures while using a sharp knife, toaster, ovens, and other food preparation tools and appliances. Remove and re-line trash cans, clean and wipe chairs, tables, beverage area, and the breakfast and condiment station. Sweep, vacuum or mop floors in the breakfast area and lobby. Maintain a safe facility and use safety first practices to remain accident-free. Other duties as assigned by your manager. Benefits That Can't Be Beat Medical/Dental/Vision and Life Insurance Plans Flexible Scheduling Road to Success Program for career development On-the-job training Competitive pay (paid weekly) Team Member bonus program Holiday pay 401(k) with matching contributions Parental Leave Adoption Assistance Pet Insurance Employee Assistance Program Typical Skills and Demands Ability to learn and operate a casher register; Ability to learn and perform basic office/clerical tasks Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic. Regularly required to talk and hear. Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing. Occasional light lifting not over 50lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Diversity Statement From the founding of Love's, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation. Grow Far with Love's As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love's, all roads lead to success! Job Function(s): Hospitality Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we have provided customers with highway hospitality and "Clean Places, Friendly Faces." We are passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes: Gemini Motor Transport, one of the industry's safest trucking fleets Speedco, the light mechanical and trucking service specialists Musket, a rapidly growing, Houston-based commodities supplier and trader Trillium, a Houston-based alternative fuels expert EOE-Protected Veterans/Disability
Sep 26, 2023
Full time
Req ID: 419017 Address: 5204 S Cedar St Pecos, TX, 79772 Welcome to Love's! Where People are the Heart of Our Success Hotel Breakfast Bar Attendant Hotel Breakfast Bar Attendants help our guests start their day off right by providing quality breakfast foods. Breakfast Bar Attendants will maintain and promote excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner. How You Will Fit In Greet customers as you see them, speak politely, and assist customers. Maintain personal grooming and uniform standards. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Follow safety procedures while using a sharp knife, toaster, ovens, and other food preparation tools and appliances. Remove and re-line trash cans, clean and wipe chairs, tables, beverage area, and the breakfast and condiment station. Sweep, vacuum or mop floors in the breakfast area and lobby. Maintain a safe facility and use safety first practices to remain accident-free. Other duties as assigned by your manager. Benefits That Can't Be Beat Medical/Dental/Vision and Life Insurance Plans Flexible Scheduling Road to Success Program for career development On-the-job training Competitive pay (paid weekly) Team Member bonus program Holiday pay 401(k) with matching contributions Parental Leave Adoption Assistance Pet Insurance Employee Assistance Program Typical Skills and Demands Ability to learn and operate a casher register; Ability to learn and perform basic office/clerical tasks Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic. Regularly required to talk and hear. Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing. Occasional light lifting not over 50lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Diversity Statement From the founding of Love's, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation. Grow Far with Love's As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love's, all roads lead to success! Job Function(s): Hospitality Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we have provided customers with highway hospitality and "Clean Places, Friendly Faces." We are passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes: Gemini Motor Transport, one of the industry's safest trucking fleets Speedco, the light mechanical and trucking service specialists Musket, a rapidly growing, Houston-based commodities supplier and trader Trillium, a Houston-based alternative fuels expert EOE-Protected Veterans/Disability
