The University of Kansas Lawrence, Kansas
Apr 02, 2020Full time
Position Overview The Benefits Specialist is responsible for the administration of benefit programs including medical, dental, vision, life insurance, long-term disability, and the KPERS and Kansas Board of Regents 403b Mandatory Retirement plans for Staff and Faculty at KU. Broad latitude is given to perform a variety of administrative functions under minimal direction from the Benefits Manager. Job Description 40% - Administers benefit programs, such as health insurance and retirement plans, for KU. Maintains accurate benefits records; prepares necessary documents to implement, change and/or terminate coverage; and enters data into various databases (MAP, KPERS, HR/Pay) to ensure timely and accurate coverage and deductions. Uses independent judgment to develop procedures and work methods to process employee benefit program elections, to analyze information to determine employee eligibility, to audit documentation and online operations, and to monitor employee enrollment through activation of benefit coverage. Manages data in numerous formats to ensure employee enrollment, changes and terminations are handled appropriately. Ensures that all data entered is accurate, timely and complete. Ensures all private employee data and information is handled and stored securely. Researches employee deductions and completes payroll adjustment transactions as necessary, and generates reports to analyze data to determine eligibility or change criteria. Analyzes, interprets and processes changes to benefits due to changes in employee, family status or other changes. Works as a team member with other in the Benefits Unit to ensure continuity, uniformity and efficiency. Creates and incorporates new work processes and procedures based on policy revisions and/or the development of new programs. Reviews procedures, on a continuous basis, to improve quality, efficiency and customer service. 25% - Counsels employees regarding benefit programs including medical, prescription drug, dental and vision insurance; basic and optional group life insurance; flexible spending and health savings and reimbursement accounts; Kansas Board of Regents and KPERS mandatory retirement; and voluntary retirement plans. Serves as first point of contact for employee benefit questions; responds to questions timely; researches complex questions. Communicates clearly with accurate and complete information to employees, family members, supervisors, department chairs, vendors and others. Consults with University/State personnel and benefit vendors with respect to benefit program review and problem resolution. Educates faculty and staff in a variety of ways (one-on-one counseling, University-wide meetings, and informational sessions as needed and as requested by departments or University sanctioned groups/committees). Coordinates benefit transactions for employee groups who are undergoing position or department changes, using expertise to ensure a smooth transition and provision of relevant information. Represents KU and the Department of Human Resource Management, often as a first contact, providing quality customer service in support of the University's mission. 15% - Data evaluation and testing; special projects and reports: Monitors HR Pay testing, system loads and interfaces for accuracy and compliance with benefits processes. Participates in analyzing problems and developing procedures in the benefits area. Provide benefits recommendations on new system implementations and upgrades. Participates in team meetings and special projects as necessary. 10% - Assists in interpreting Federal, State Employee Health Plan, KPERS, Board of Regents, and University statutes, regulations, policies, procedures and updates that pertain to benefit programs. Evaluates individual employee situations that are brought to Benefits' attention to determine benefit action required to solve problems or to facilitate changes or new enrollments. Ensures that the University remains in compliance with applicable regulations and policies. Failure to apply rules and regulations appropriately or manage benefit plans correctly can result in coverage lapses, paycheck errors, benefit plan denials, IRS code violations and/or uninformed employee decisions leading to financial and legal liabilities for the University. Maintains a general knowledge of benefit program trends. Provides analysis and documentation to auditing authorities as needed. 10% - Other duties as assigned including; Graduate Student Health Insurance, team event planning and Health and Wellness activities. Job Requirements: Required Qualifications Bachelor's degree or an associate's degree and 2 years of related experience or High School diploma and 4 years of related experience. Demonstrated experience with MS Office products, particularly Outlook and Excel. Preferred Qualifications Professional experience with Kansas State Employee Health Plan and/or KPERS. Advanced Excel Skills - Filter, Sort, VLookup, and Conditional Formatting Demonstrated highly effective and professional interpersonal, verbal and written communications skills. Excellent customer service abilities with strong follow-up skills. Comfortable navigating difficult and/or challenging situations with composure and tact. Must be team-oriented, possess a positive attitude and work well with others. Driven problem solver with proven success in solving difficult problems. Contact Information to Applicants Melissa Cole Additional Candidate Instruction A complete application consists of: A cover letter addressing how required qualifications are met. Resume 3 Professional References Incomplete applications will not be considered. The application deadline has been extended to collect a larger pool of qualified applicants. To be considered, please apply no later than Wednesday, March 18.