Delaware North Companies Fish Camp, CA 93623, USA
Mar 22, 2019
Our Exciting Work Environment If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park's south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a ""roughing it minus the rough part"" stay and focus on delighting guests by creating the world's best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference! The Opportunity Responsible for serving food and beverage in a professional manner at assigned banquet function. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) • Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures and NPS Guidelines. • Reviews shift assignments and BEO's for menu details, etc. This will allow for preperation for the function; place settings, condiments, beverages, etc. • Assists the set up staff in table set up; buffet set up, etc. • Checks the quality of food before serving. • Prepares and serves beverages for the function. • Double checks tables at assigned station to ensure proper set up. • Maintain an ""open communication"" with the Banquet Captain and Lead Server, letting them know immediately of any changes or special dietary needs. • Serves the guest in a professional and efficient manner. • Follows up on any reasonable request while using proper serving techniques. • Makes supervisor aware of any request or changes by the guest. • Removes dirty dishes from the table as guest finish their meal or each course. • Loads all dirty dishes from the banquet function on a cart and break down at the dish line. • Complete all side-work lists before leaving. • Cleans up after the function, sweep, mop, clean dishes from table, put everything away. (see side work and shift assignments) • Attends premeal briefing at beginning of shift. Attends company orientation and adheres to policies and procedures. • Provides for a safe work environment by following all safety and security procedures and rules. • Reports unsafe working conditions. • All other duties assigned by Supervisors and Managers. • Ability to be at work regularly and on time. POSITION QUALIFICATIONS Competency Statement(s) • Customer Oriented - Ability to take care of the customers' needs while following company procedures. • Communication, Oral - Ability to communicate effectively with others using the spoken word. • Accountability - Ability to accept responsibility and account for his/her actions. • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. • Detail Oriented - Ability to pay attention to the minute details of a project or task. and follow all safety procedures • Energetic - Ability to work at a sustained pace and produce quality work. Previous experience and enthusiasm selling passionate people, authentic experiences and distinctively different service to others in a team oriented environment. • Friendly - Ability to exhibit a cheerful demeanor toward all Employees and Guests. • Organized - Possessing the trait of being organized or following a systematic method of performing a task. • Adaptability - Ability to adapt to change in the workplace. SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED): Preferred Experience: Banquet department experience required Customer service experience required Certifications & Licenses: Valid Driver's License with clean driving record. Other Requirements: Must be able to provide California Food Handlers Card. PHYSICAL DEMANDS N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/Carry Stand C Walk C Sit N Manually Manipulate C Reach Outward C Reach Above Shoulder C Climb O Crawl O Squat or Kneel F Bend F Grasp C Speak C 10 lbs or less C 11-20 lbs C 21-50 lbs F 51-100 lbs O Over 100 lbs N Push/Pull 12 lbs or less C 13-25 lbs C 26-40 lbs O 41-100 lbs O Other Physical Requirements • Vision (Near, Distance, Peripheral, Depth) • Sense of Sound - Able to hear in a noisy environment up to ten feet • Sense of Smell • Sense of Touch • Ability to wear Personal Protective Equipment (PPE) - OSHA Required Items • Sense of Balance WORK ENVIRONMENT Will vary depending on section assignment and current weather conditions. Weather conditions may include, but not limited to snow, rain, sleet, hail, wind, sun shade, cool, and warm. Due to the location of the property in the mountains, some sections may include traversing hills and/or slopes. Must be able to work at an altitude of 5000+ elevation. Work in a fast-paced environment serving multiple guests at the same time. Serving internal and external guests in both an indoor and outdoor environment in a positive atmosphere. Multi-tasking and communication between other associates throughout the shift. High noise levels at times. Who We Are Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us. Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at . All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Company Description: Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915, Delaware North has global operations at high-profile sports and entertainment venues, national and state parks, destination resorts and restaurants and airports. With approximately $3 billion in annual revenue, the company's 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Learn more about Delaware North, a global leader in hospitality and food service, at .