5 hospitality jobs found

Company Description: McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies. Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development) Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day. Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant. Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy. Job Description: This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers. The Senior Manager, Platform Lead (Restaurant Systems Management - RSM) is part of the Restaurant Infrastructure & Operations Platform team within Global Technology Infrastructure & Operations (GTIO). This role reports to the Director and is responsible for handling the RSM platform. The RSM platform includes tools, processes, and services related to restaurant device configuration and management, compliance, software installation, and security patching. This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment. Responsibilities & Accountabilities: Drive platform management (including vision, architecture, engineering, integration, testing, etc.) for the Restaurant Systems Management (RSM) platform and related services. Implement short-term strategy for the RSM team. Contribute to the performance of the team by supervising the work of other technical managers, architects, and engineers. Own and maintain a prioritized platform roadmap, sequenced to align with overall platform strategy and other internal collaborators. Provide guidance to platform architecture and make key decisions. Provide input into restaurant global standards to ensure consistency. Liaise with internal leaders, segment and market teams, and the Hardware Solutions team on their strategies and plans for individual solutions. Decompose complex problems into straightforward solutions. Consistently bring strong, data-driven business, and technical judgment to decisions. Identify core challenges or opportunities within business processes. Understand the root cause and impacts for the project and other teams. Remove bottlenecks to enable teams to work independently. Locate gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization. Invest time to coach team members to refine their capabilities and close skill gaps. Qualifications: Basic Qualifications Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family. Experience with Microsoft System Center (Configuration Manager, Intune), Ansible, Jamf, or related Systems Management technologies. Experience with large-scale Asset Inventory solutions, observability, and reporting Understanding and experience of Windows Server, Windows Client, and Linux based Operating Systems, platforms, and their management aspects Knowledge and understanding of Virtualization and Container Management platforms Demonstrated knowledge of large-scale device configuration and management, software installation and security patching in a QSR / Retail-like environment Demonstrated experience with data analytics; defining, delivering, and using dashboards and reports for meaningful, actionable insights Expertise with Privileged Access Management concepts and platform-related Security toolsets Experience partnering with collaborators across an at-scale, complex, global organization. Expertise across several different areas or disciplines of platform management. Strategic capabilities e.g. business/investment case creation, MVP define & develop, backlog prioritization Experience working in a leadership role in an agile product development environment: participating and leading agile ceremonies, managing a backlog/release plan, tracking metrics of multiple teams, removing blockers (burn down chart, release burn up, etc.) Demonstrated ability to manage technical products from an unclear problem statement, driving clarity and understanding Experience managing technical priorities and driving strategic architectural initiatives. Validated ability to solve and resolve problems with products, software and processes Proven analytical and quantitative skills; ability to use data and metrics to back up assumptions, develop product strategy and business reasons, and measure success. Understand customer centricity, and lead products with that mentality. Preferred Qualifications Experience with infrastructure as a service (IaaS) and platform as a service (PaaS). Experience with on-premise, Edge and Cloud platform design patterns and vendor platform capabilities; experience deploying Edge or Cloud tools and technologies. Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization. Demonstrated ability to manage and navigate to get results within a globally distributed organization. Experience building and managing infrastructure platforms that address global complexities, meet security standards, and support differences between markets/regions. Experience managing P&L of a program and developing/managing financial forecasts to communicate value and spend rate. Experience 12+ years of technical product management or relevant experience with a Bachelor's degree or 8+ years relevant experience with a Master's degree. 1+ years working with restaurant or retail hardware solutions and platforms. 3+ years of experience in leadership roles, including leading teams of employees. Experience leading technical teams that manage a strategically important product and/or a suite of products. Experience leading teams of employees on large-scale system implementations. Experience influencing senior leaders (VPs, SVP, CxO), and setting expectations for major multi-functional initiatives. Additional Information: McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Company Description: McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies. Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development) Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day. Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant. Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy. Job Description: This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers. The Technical Product Manager, Restaurant Hardware Solutions, is part of the Restaurant Infrastructure & Operations team within Global Technology. This role reports to the Senior Technical Product Manager and is responsible for leading a portfolio of restaurant hardware solutions.The restaurant environment is complex, made up of many different technology hardware solutions. With constantly evolving needs of restaurant crew and customers, this team plays an important role in understanding those needs and evolving our hardware solutions to keep pace. Being a new team, the Technical Product Manager will play a key role in defining the scope of the Hardware Solutions team portfolio and associated hardware lifecycle processes - including evolution of Infrastructure as a Service capabilities related to restaurant hardware. This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment. Responsibilities & Accountabilities: Support the Senior Manager, Restaurant Hardware solutions, by executing short-term strategy for a portfolio of hardware solutions (e.g., digital menu boards) Understand restaurant needs (crew, customer, manager) and translate those functional and technical needs into product requirements to be used in designing and/or selecting a hardware product, as well as continuous enhancement of the product Partner with market and cross-functional teams to define standards / technical specifications, select and approve global solutions, and certify new hardware solutions With a shift to expanded global standards and hardware as a service, the Technical Product Manager will contribute to defining market-level installation and ongoing technical support for products within their domain. Contribute to the performance of the team by overseeing work of suppliers and related teams Solve defined problems; identify ways to modify processes to meet end customer needs (e.g. operator or customer challenges with a particular hardware solution) Define and enforce hardware solution quality standards Design and execute tests to guarantee up-time of hardware solutions in the markets; oversee third party hardware certification testing where appropriate Provide input on deployment plan for hardware solutions to market teams Facilitate processes to maintain and support hardware in the markets Manage stakeholder relationships, including product teams as customers of hardware solutions, and ensure stakeholders are aligned with hardware roadmaps. Qualifications: Basic Qualifications Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family. Demonstrated experience owning and delivering high load technology or hardware products with measurable results. Experience partnering with stakeholders across a complex, global organization. Experience prioritizing product feature development and cost/benefit analysis (e.g. business case creation, MVP define & develop, backlog prioritization) Impact-minded approach, with ability to articulate goals and instill action and alignment to reach them. Experience working in an agile product development environment: participating in and leading agile ceremonies, managing a backlog/release plan, tracking metrics of multiple teams, removing blockers (burndown chart, release burn up, etc.) Demonstrated ability to manage technical products from an unclear problem statement, driving clarity, understanding, and opportunity assessment, managing trade-offs and evaluating potential concepts with internal and external partners using design thinking and agile principles. Experience managing technical priorities and driving strategic hardware initiatives. Ability to utilize data to proactively identify and solve complex problems potentially impacting the restaurant infrastructure platform function. Proven analytical and quantitative skills; ability to use data and metrics to back up assumptions, develop product strategy and business cases, and measure success. Strong written communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language. Understand customer centricity, and lead products with that mindset. Preferred Qualifications Experience with hardware peripherals, architecture, and cataloging processes. Example hardware: kiosks, digital signage, media players, scanners, cash recyclers, audio systems, etc. Experience with infrastructure as a service (IaaS) Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization Demonstrated ability to manage and navigate to drive results within a globally distributed organization Experience defining hardware standards and specifications that address global complexities and differences between markets / regions Experience managing P&L of a program and developing/managing financial forecasts to communicate ROI and spend rate Experience 8+ years of technical product management or relevant experience with a Bachelor's degree or 6+ years relevant experience with a Master's degree. 1+ years working with restaurant or retail hardware solutions and platforms. Experience working on technical teams that manage an important product and/or a suite of products. Experience communicating with leadership and setting expectations for major cross-functional initiatives. Additional Information: McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location One of the longest-standing hotels in Downtown L . A . , Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa's fierce spirit is now matched with modern touches, all while respecting the property's original footprint and Spanish Colonial design. The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa's vibrant arts program include s rotating art exhibits showcasing the works of L . A . 's most compelling female artists - an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women. Overview The Housekeeping Inspector/Inspectress is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff. He/she is also responsible for ensuring that rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations. Responsibilities - Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. - Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained. - Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant's board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room. - Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily. - Maintain key control. - Supervise Laundry employees, when applicable. - Communicate with Guest Services regarding information about discrepant rooms.Physically check the room to determine status. - Handle items for "Lost and Found" according to the standards. - Carry an active pager/radio to maintain contact with the Front Office and/or Engineering. - Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment. - Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings. - Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards. - Initiate work orders for repairs and maintenance; follow through on each work order until completed. - Oversee training of Room Attendants. - Ensure completion of regular maintenance and cleaning projects on a biannual basis. - Assist Housekeeping Management in preparation of Standard of the Week. - Monitor all V.I.P.'s, special guests and requests. - Ensure overall guest satisfaction.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Overview The Executive Sous Chef is responsible for assisting in coordinating, supervising and directing all aspects of the hotel's food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Responsibilities Work with other F&B managers and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Coordinate and monitor all phases of Loss Prevention in kitchen areas. Prepare and submit required reports in a timely manner. Monitor quality of all food product and presentation. Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. Oversee all aspects of the daily operation of the kitchen and food production areas. Respond to guest complaints in a timely manner. Ensure compliance with SOP's in all outlets. Ensure compliance with requisition procedures. Conduct staff performance reviews in accordance with Highgate Hotel standards. Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards. Know and enforce all local health department sanitation laws. Work with the Executive Chef and the Director of F&B to create and implement menus. Design and implement employee cafeteria rotating menu and oversee cafeteria operations. Assist in coordinating, supervising and directing the Stewarding Department. Assist in computing daily food cost. Assist in proper training and direction of departmental assistants in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc. Understand daily forecasts and customer counts. Coordinate all par stock levels. Assess food portion size, visual appeal, taste and temperature of items served. Assist in the direction and training of all chefs to ensure adequate operation in all outlets. Assist in creating menus for prospective clients. Review and approve weekly payroll. Check food purchases for proper ordering, quality and price structure. Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report. Communicate to Engineering any physical maintenance problems. Assist catering sales on all special menus and price structures. Qualifications A 2-year, 3-year or 4-year culinary degree and at least 4 years of progressive experience in a hotel or a related field. Previous supervisor responsibility is required. Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.