Caesars Entertainment Atlantic City, New Jersey
Feb 14, 2024Full time
JOB SUMMARY: Reporting to the Casino Floor Manager, the Table Games Dealer Trainee is hired to learn the table games business, starting with Blackjack and be able to pass the certification to promote to a Table Games dealer position. DIRECTLY SUPERVISES: NA KEY JOB FUNCTIONS: Delivers great customer service by learning core games offered by the property in a friendly and helpful manner with an upbeat/positive attitude. Learn how to demonstrates an effective working knowledge of dealing policies and gaming procedures. Learn how to deal games in accordance with internal controls and the New Jersey Division of Gaming regulations and company policy. Able to learn applicable departmental dealer efficiency metrics. Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Responsible for learning the protection and control of the game. Learn how to exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner. Support and always maintain property courtesy guidelines. Perform other duties as assigned. Presents oneself in a polished, professional, and service-minded way and encourages others to do the same. EDUCATION and/or EXPERIENCE: High school diploma or GED required. Must be able to read, write, speak and understand English. QUALIFICATIONS: Must be at least 21-years of age. Excellent customer service skills are essential. Must be able to perform basic math quickly. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Well-developed interpersonal skills Must enjoy entertaining and communicating with the public. Must be able to pass a math test and customer service focused panel before being accepted to this training program. Must be able to work varied shifts during a 24-hour period, weekends and holidays are required as needed. Must be able to respond calmly and make rational decisions when handling employee conflicts or stressful customer interactions. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and can push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises, and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).