Line Cook Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full-Time/Part-Time Education Level Not Specified Salary Range $15.00 - $17.00 Job Shift Any Job Category Hospitality - Hotel COOK Downtown Davenport is the place to be! Start a new career with great wages at Up Sky Bar, the ONLY rooftop restaurant/ bar in downtown Davenport! The Current Iowa an Autograph Collection hotel is looking for Line Cooks. Are you a team player that can add to a fun collaborative environment? Duties include: Assisting with setting up kitchen stations Preparing food including cleaning and cutting the ingredients and cooking main dishes, desserts, appetizers and snacks Plating prepared foods based on senior chef's guidance Working with servers to ensure that orders are completed according to request and on time Washing and cleaning the kitchen and cooking utensils and storing the equipment at the end of shifts Ensuring that the kitchen operation procedures and hygiene meet food safety standards and regulations In addition: Maintain and strictly abide by State sanitation/Health regulations and Hotel requirements Meet with Head Cook/Sous Chef to review assignments, anticipated business levels, changes and other information pertinent to the job Qualifications To perform this job successfully, an individual must be able to perform the requirements listed below: Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Must be able to pass a background check DESIRED QUALIFICATIONS: High school diploma or equivalent with two years of experiencecooking for a dining facility. Certification of Culinary training or apprenticeship a plus. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able to move about inside the kitchen to access different cooking utensils and ingredients. WORK SCHEDULE: Work a part time varied schedule including nights andweekends BENEFITS AVAILABLE AFTER 90 DAYS!
Nov 28, 2023
Full time
Line Cook Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full-Time/Part-Time Education Level Not Specified Salary Range $15.00 - $17.00 Job Shift Any Job Category Hospitality - Hotel COOK Downtown Davenport is the place to be! Start a new career with great wages at Up Sky Bar, the ONLY rooftop restaurant/ bar in downtown Davenport! The Current Iowa an Autograph Collection hotel is looking for Line Cooks. Are you a team player that can add to a fun collaborative environment? Duties include: Assisting with setting up kitchen stations Preparing food including cleaning and cutting the ingredients and cooking main dishes, desserts, appetizers and snacks Plating prepared foods based on senior chef's guidance Working with servers to ensure that orders are completed according to request and on time Washing and cleaning the kitchen and cooking utensils and storing the equipment at the end of shifts Ensuring that the kitchen operation procedures and hygiene meet food safety standards and regulations In addition: Maintain and strictly abide by State sanitation/Health regulations and Hotel requirements Meet with Head Cook/Sous Chef to review assignments, anticipated business levels, changes and other information pertinent to the job Qualifications To perform this job successfully, an individual must be able to perform the requirements listed below: Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Must be able to pass a background check DESIRED QUALIFICATIONS: High school diploma or equivalent with two years of experiencecooking for a dining facility. Certification of Culinary training or apprenticeship a plus. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able to move about inside the kitchen to access different cooking utensils and ingredients. WORK SCHEDULE: Work a part time varied schedule including nights andweekends BENEFITS AVAILABLE AFTER 90 DAYS!
POSITION SUMMARYResponsible for food production in the assigned venue. Provides daily instruction and assignments to staff. Safely prepares food items, following menu specifications and standard recipes, for service to guests. Must strive for picture perfect plate presentation, guest interaction, ensures freshness of food offerings. RESPONSIBILITIES The Cook III must be proficient in all functions and requirements of the Cook II position. Prepares all food items according to standard recipes and menu to ensure consistency of product to the guest. Organizes staff, and delegates work assignments/tasks appropriately. Responsible for opening and closing the kitchen/restaurant properly. Conducts the daily shift meetings. Communicates expected business levels and productions quantities to staff. Monitors staff to be in compliance of all regulations, safety guidelines, and company policies and procedures. Provides clear direction, instruction, guidance, and training to kitchen staff. Organizes and prioritize work and meet deadlines. Responsible for production of select menu items and ingredients for the restaurant. Actively participates with staff to cook, prepare, dish-up, garnish, and assemble menu items. Prepares written food requisitions for supplies and food items for production in the work station. Adheres to control procedures for food costs and quality. Gathers all necessary items for recipe execution. Maintains open communication with the Venue Chef. Prepares compound sauces and derivatives of the mother sauces. Interacts with guests in a friendly manner, informs of station offerings. Fields any questions or complaints. Encourages and abides by all health department codes and hand washing guidelines. Monitors time and temperature control rules. Responsible for interacting with guests, and displaying excellent guest service. Ensures safety and security of employees and guests. Maintains a neat and clean working area. Communicates with other shift leads to maintain a smooth transition for overall success. Other duties as assignedMISCELLANEOUS Follows department and company policies and procedures. Through achievement of performance goals and both verbal and documented expectations. By meeting taste and quality expectations set by the Chef. By maintaining a clean and organized kitchen. Presenting a complete menu for our guests. Maintains appropriate appearance and quality throughout the shift. Through guest service and guest satisfaction programs. Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations. Maintaining interpersonal working relationships among all personnel. Oral and written communication skills. Public relations and guest service skills. Displays proper use of all tools and equipment in the kitchen and restaurant area. Able to accurately perform all assigned job duties in a high-volume, fast-paced environment. Accuracy in completing assigned duties. QUALIFICATIONS Essential Education, Training, and Experience High school diploma or GED equivalent. Requires three years minimum experience in food preparation and food knowledge. The Cook III must be proficient in all functions and requirements of the Cook II position. Must successfully complete Serv-Safe training per departmental guidelines. Requires reading and writing proficiency for recipes and labeling. Previous experience working with customers. Knowledge of PPE (Personal Protective Equipment) and sanitation laws. Must complete and pass all required company training programs. Desirable Education, Training, and Experience Successful completion of a 2-year culinary degree or certificate. MENTAL AND PHYSICAL DEMANDS & WORK ENVIRONMENT Must possess strong interpersonal, written, and oral English communication skills. Must demonstrate a proven track record of providing outstanding guest service. Must be able to work both independently and as a member of a team. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays. Read, write, and understand simple instructions. Communicate appropriately/effectively with all casino guests and fellow team members. Ability to read, write, speak and understand basic English in order to read recipes and communicate with other team members and guests. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Activity Activity Activity Activity Standing C Climbing NP Kneeling O Reaching F Walking F Balancing NP Crouching O Handling F Sitting O Stooping O Crawling O Feeling O Tasting/Smelling O Field of Vision C Near Vision O Talking F Depth Perception O Color Vision C Far Vision O Pushing/Pulling O Lifting up to 60 lbs. O Vision Focus O Hearing C NP Not Present - Activity does not existO Occasionally - Activity exists up to 33% of the timeF Frequently - Activity exists from 34% to 66% of the timeC Constantly - Activity exists 67% or more of the time The work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Environment Environment Hazards Hazards Outdoors/ Weather O Kitchen C Moving Parts O Vibrations O Extreme Cold O Restaurant C Electricity F Bright Lights O Extreme Heat F Casino O Toxic Chemicals O Noise C Wet or Humid C Office O Other: Smoke F NP Not Present - Does not existO Occasionally - Exists up to 33% of the timeF Frequently - Exists from 34% to 66% of the timeC Constantly - Exists 67% or more of the time Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Dec 04, 2023
Full time
POSITION SUMMARYResponsible for food production in the assigned venue. Provides daily instruction and assignments to staff. Safely prepares food items, following menu specifications and standard recipes, for service to guests. Must strive for picture perfect plate presentation, guest interaction, ensures freshness of food offerings. RESPONSIBILITIES The Cook III must be proficient in all functions and requirements of the Cook II position. Prepares all food items according to standard recipes and menu to ensure consistency of product to the guest. Organizes staff, and delegates work assignments/tasks appropriately. Responsible for opening and closing the kitchen/restaurant properly. Conducts the daily shift meetings. Communicates expected business levels and productions quantities to staff. Monitors staff to be in compliance of all regulations, safety guidelines, and company policies and procedures. Provides clear direction, instruction, guidance, and training to kitchen staff. Organizes and prioritize work and meet deadlines. Responsible for production of select menu items and ingredients for the restaurant. Actively participates with staff to cook, prepare, dish-up, garnish, and assemble menu items. Prepares written food requisitions for supplies and food items for production in the work station. Adheres to control procedures for food costs and quality. Gathers all necessary items for recipe execution. Maintains open communication with the Venue Chef. Prepares compound sauces and derivatives of the mother sauces. Interacts with guests in a friendly manner, informs of station offerings. Fields any questions or complaints. Encourages and abides by all health department codes and hand washing guidelines. Monitors time and temperature control rules. Responsible for interacting with guests, and displaying excellent guest service. Ensures safety and security of employees and guests. Maintains a neat and clean working area. Communicates with other shift leads to maintain a smooth transition for overall success. Other duties as assignedMISCELLANEOUS Follows department and company policies and procedures. Through achievement of performance goals and both verbal and documented expectations. By meeting taste and quality expectations set by the Chef. By maintaining a clean and organized kitchen. Presenting a complete menu for our guests. Maintains appropriate appearance and quality throughout the shift. Through guest service and guest satisfaction programs. Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations. Maintaining interpersonal working relationships among all personnel. Oral and written communication skills. Public relations and guest service skills. Displays proper use of all tools and equipment in the kitchen and restaurant area. Able to accurately perform all assigned job duties in a high-volume, fast-paced environment. Accuracy in completing assigned duties. QUALIFICATIONS Essential Education, Training, and Experience High school diploma or GED equivalent. Requires three years minimum experience in food preparation and food knowledge. The Cook III must be proficient in all functions and requirements of the Cook II position. Must successfully complete Serv-Safe training per departmental guidelines. Requires reading and writing proficiency for recipes and labeling. Previous experience working with customers. Knowledge of PPE (Personal Protective Equipment) and sanitation laws. Must complete and pass all required company training programs. Desirable Education, Training, and Experience Successful completion of a 2-year culinary degree or certificate. MENTAL AND PHYSICAL DEMANDS & WORK ENVIRONMENT Must possess strong interpersonal, written, and oral English communication skills. Must demonstrate a proven track record of providing outstanding guest service. Must be able to work both independently and as a member of a team. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays. Read, write, and understand simple instructions. Communicate appropriately/effectively with all casino guests and fellow team members. Ability to read, write, speak and understand basic English in order to read recipes and communicate with other team members and guests. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Activity Activity Activity Activity Standing C Climbing NP Kneeling O Reaching F Walking F Balancing NP Crouching O Handling F Sitting O Stooping O Crawling O Feeling O Tasting/Smelling O Field of Vision C Near Vision O Talking F Depth Perception O Color Vision C Far Vision O Pushing/Pulling O Lifting up to 60 lbs. O Vision Focus O Hearing C NP Not Present - Activity does not existO Occasionally - Activity exists up to 33% of the timeF Frequently - Activity exists from 34% to 66% of the timeC Constantly - Activity exists 67% or more of the time The work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Environment Environment Hazards Hazards Outdoors/ Weather O Kitchen C Moving Parts O Vibrations O Extreme Cold O Restaurant C Electricity F Bright Lights O Extreme Heat F Casino O Toxic Chemicals O Noise C Wet or Humid C Office O Other: Smoke F NP Not Present - Does not existO Occasionally - Exists up to 33% of the timeF Frequently - Exists from 34% to 66% of the timeC Constantly - Exists 67% or more of the time Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Essential Duties & Responsibilities Communicates with guests to take food and beverage orders Prepares customer food and beverage orders Provides outstanding customer service and engage in suggestive selling Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service Ensures the daily operation of the retail outlet adheres to operating procedure guidelines Assists in other food outlets as neededBasic Qualifications & Skills Some High School education or equivalent Flexibility regarding scheduling based on business demands Experience utilizing basic math skills with ability to add, subtract multiply and divide Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures Successful completion of a criminal background and drug screen.Desired Qualifications & Traits Previous experience demonstrating strong customer service Prior experience utilizing restaurant equipment and sanitation standards Ability to multi-task and prioritize a variety of tasks with minimal direction Previous experience with cash transactions and Point of Sale systems Proven teamwork skillsPhysical Requirements Ability to lift up to 20 lbs. Able to sit and/or stand for long periods of time
Dec 07, 2023
Full time
Essential Duties & Responsibilities Communicates with guests to take food and beverage orders Prepares customer food and beverage orders Provides outstanding customer service and engage in suggestive selling Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service Ensures the daily operation of the retail outlet adheres to operating procedure guidelines Assists in other food outlets as neededBasic Qualifications & Skills Some High School education or equivalent Flexibility regarding scheduling based on business demands Experience utilizing basic math skills with ability to add, subtract multiply and divide Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures Successful completion of a criminal background and drug screen.Desired Qualifications & Traits Previous experience demonstrating strong customer service Prior experience utilizing restaurant equipment and sanitation standards Ability to multi-task and prioritize a variety of tasks with minimal direction Previous experience with cash transactions and Point of Sale systems Proven teamwork skillsPhysical Requirements Ability to lift up to 20 lbs. Able to sit and/or stand for long periods of time
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
Dec 10, 2023
Full time
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
Dec 09, 2023
Full time
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
Dec 09, 2023
Full time
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
Dec 08, 2023
Full time
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
Dec 07, 2023
Full time
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
Dec 07, 2023
Full time
TWIN PEAKS JOB DESCRIPTION: Assistant General Manager GENERAL PURPOSE OF THE JOB: This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands-on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities of an Assistant General Manager include, but are not limited to: Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions. Cash handling procedures are being followed. Help with Assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline. Handles volume and stress with composure and finesse. Upholds the standards and expectations. Knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations. Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A". Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments. Audit ready always. (Daily/Shift Critical Audits) Paying invoices/Reviewing invoices Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintaining and staying within compliance for Peaks Point Training. Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable) Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable) Ensure that alcohol is always served responsibly and in accordance with the law. Mathematical skills necessary to understand PNL, cost controlling, etc. Uniform Standards followed (FOH/HOH/Management) Restaurant overall Organization and Cleanliness. R&M program. Employee files up to date with proper documentation. Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. SUPERVISION RECEIVED: This position will report to their General Manager. SUPERVISION EXERCISED: Managers and full restaurant staff. UNIFORM STANDADS: The General Manager must look professional always. Twin Peaks logo, non-wrinkled polo (tucked in). Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching. Socks- appropriate dress socks for slacks or jeans. Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match. O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers. QUALIFICATIONS & SKILLS: Must have substantial leadership experience in high-volume restaurants and/or bars. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. LANGUAGE SKILLS: Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. CERTIFICATES, LICENSES, REGISTRATIONS: Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS: The physical demands described here are the representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice. MANAGEMENT TEAM DEVELOPMENT: Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Management development program on Peaks Point and providing materials for success in development. Ensure all Managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Assistant General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Assistant General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. WHAT SUCCESS LOOKS LIKE: Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.
POSITION SUMMARYSafely prepares food items, following menu specifications and standard recipes, for service to guests in all outlets. Must strive for picture perfect plate presentation, guest interaction, ensures freshness of food offerings. RESPONSIBILITIES Prepares all food items according to standard recipes and menu to ensure consistency of product to the guest. Monitors assigned station assists in production of select menu items and ingredients for the station. Adheres to control procedure for food costs and quality. Interacts with guests in a friendly manner, informs of station offerings. To encourage and abide by all health department codes and hand washing guidelines. Understands and follows all time and temperature control rules. Ensures all food is properly labeled and stored per departmental guidelines. Utilizes FIFO system when storing goods and menu items. Responsible for interacting with guests, and displaying excellent guest service. Ensure safety and security of employees and guests. Maintains a neat and clean working area. Responsible for cleaning and washing all kitchen equipment, pots and pans. Cleans, washes, and inspects all dishware, silverware and glasses. Other duties as assignedMISCELLANEOUS This position reports directly to the Cook III (Baker) for daily operations. Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations. Maintaining interpersonal working relationships among all personnel. Displays proper use of all tools and equipment in the kitchen and restaurant area. Able to accurately perform all assigned job duties in a high-volume, fast-paced environment. Accuracy in completing assigned duties.QUALIFICATIONS Essential Education, Training, and Experience Requires reading and writing for recipes and labeling. Must complete and pass all required company training programs. High school diploma or GED equivalent. Previous food & beverage experience in a high volume kitchen. Previous experience working with customers. Knowledge of PPE (Personal Protective Equipment) and sanitation laws. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Activity Activity Activity Activity Standing C Climbing NP Kneeling O Reaching F Walking F Balancing NP Crouching O Handling F Sitting NP Stooping O Crawling O Feeling O Tasting/Smelling O Field of Vision C Near Vision O Talking F Depth Perception O Color Vision C Far Vision O Pushing/Pulling F Lifting up to 60 lbs. O Vision Focus O Hearing C NP Not Present - Activity does not existO Occasionally - Activity exists up to 33% of the timeF Frequently - Activity exists from 34% to 66% of the timeC Constantly - Activity exists 67% or more of the time The work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Environment Environment Hazards Hazards Outdoors/ Weather O Kitchen C Moving Parts O Vibrations O Extreme Cold O Restaurant C Electricity F Bright Lights O Extreme Heat F Casino O Toxic Chemicals O Noise C Wet or Humid C Office NP Other: Smoke F NP Not Present - Does not existO Occasionally - Exists up to 33% of the timeF Frequently - Exists from 34% to 66% of the timeC Constantly - Exists 67% or more of the time Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Dec 06, 2023
Full time
POSITION SUMMARYSafely prepares food items, following menu specifications and standard recipes, for service to guests in all outlets. Must strive for picture perfect plate presentation, guest interaction, ensures freshness of food offerings. RESPONSIBILITIES Prepares all food items according to standard recipes and menu to ensure consistency of product to the guest. Monitors assigned station assists in production of select menu items and ingredients for the station. Adheres to control procedure for food costs and quality. Interacts with guests in a friendly manner, informs of station offerings. To encourage and abide by all health department codes and hand washing guidelines. Understands and follows all time and temperature control rules. Ensures all food is properly labeled and stored per departmental guidelines. Utilizes FIFO system when storing goods and menu items. Responsible for interacting with guests, and displaying excellent guest service. Ensure safety and security of employees and guests. Maintains a neat and clean working area. Responsible for cleaning and washing all kitchen equipment, pots and pans. Cleans, washes, and inspects all dishware, silverware and glasses. Other duties as assignedMISCELLANEOUS This position reports directly to the Cook III (Baker) for daily operations. Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations. Maintaining interpersonal working relationships among all personnel. Displays proper use of all tools and equipment in the kitchen and restaurant area. Able to accurately perform all assigned job duties in a high-volume, fast-paced environment. Accuracy in completing assigned duties.QUALIFICATIONS Essential Education, Training, and Experience Requires reading and writing for recipes and labeling. Must complete and pass all required company training programs. High school diploma or GED equivalent. Previous food & beverage experience in a high volume kitchen. Previous experience working with customers. Knowledge of PPE (Personal Protective Equipment) and sanitation laws. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Activity Activity Activity Activity Standing C Climbing NP Kneeling O Reaching F Walking F Balancing NP Crouching O Handling F Sitting NP Stooping O Crawling O Feeling O Tasting/Smelling O Field of Vision C Near Vision O Talking F Depth Perception O Color Vision C Far Vision O Pushing/Pulling F Lifting up to 60 lbs. O Vision Focus O Hearing C NP Not Present - Activity does not existO Occasionally - Activity exists up to 33% of the timeF Frequently - Activity exists from 34% to 66% of the timeC Constantly - Activity exists 67% or more of the time The work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Environment Environment Hazards Hazards Outdoors/ Weather O Kitchen C Moving Parts O Vibrations O Extreme Cold O Restaurant C Electricity F Bright Lights O Extreme Heat F Casino O Toxic Chemicals O Noise C Wet or Humid C Office NP Other: Smoke F NP Not Present - Does not existO Occasionally - Exists up to 33% of the timeF Frequently - Exists from 34% to 66% of the timeC Constantly - Exists 67% or more of the time Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
POSITION SUMMARY The Room Chef is responsible for coordinating activities of and directs the training and performance of chefs, cooks, and other kitchen workers engaged in the preparing and cooking food items in our hotels and or restaurants to ensure an efficient and effective food service and product. RESPONSIBILITIES Reports to the Director of Hospitality for successful performance of assigned duties. Responsible for the supervision and performance of all other cooks and kitchen workers. Relationships with Pastry Chef and must work in conjunction with the goals of the Restaurant Managers and Supervisors. Assist and advises other departments and company personnel, as necessary to assure the success of the Food and Beverage department and the company overall. Development, management, and implication of the budget for the kitchens, including the food cost of sales and kitchen labor costs while meeting the Health Departments required guidelines. Trains kitchen personnel in safe operating procedures of all equipment, utensils, and machinery. Establishes maintenance schedules in conjunction with manufacturer's instructions for all equipment. Delegate authority and assign responsibilities. Developing staff. Trains kitchen personnel to prepare all food while retaining the maximum amount of desirable nutrients special and dietary request to include low-fat, low-sodium, vegetarian and low-calorie meals. Control food costs and establishes purchasing specifications, storeroom requisitions systems, product storage, portion control, and waste control. Manage programs and processes to control and reduce loss time injuries. Ensure the safety and security of employees. Ability to maintain strict confidentiality relative to financial data, company policies and procedures. Plan and direct food preparation and culinary activities. Modify menus or create new ones that meet quality standards. Estimate food requirements and food/labor costs. Supervise kitchen staff's activities. Arrange for equipment purchases and repairs. Recruit and manage Kitchen staff. Rectify arising problems or guest complaints. Give prepared plates the 'final touch'. Perform administrative duties, including scheduling, managing time off requests, and payroll records. Comply with nutrition and sanitation regulations and safety standards. Maintain a positive and professional approach with coworkers and customers. Keep Kitchen staff motivated. Other duties as assigned. MISCELLANEOUS Management abilities demonstrated in managing the kitchen operational effectiveness. Maintain interpersonal working relationships among all personnel. Oral and written communication skills. Willingness to assume overall responsibility relative to the performance of the property. Effective managing of staff. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. QUALIFICATIONS 3 to 5 years' experience as a Chef d' Cuisine or Sous Chef. Valid State of Colorado Gaming License and Alcohol Beverage Control card and any applicable health certifications. Proven working experience as a Head Chef. Excellent record of kitchen management. Ability to spot and resolve problems efficiently. Capable of delegating multiple tasks. Communication and leadership skills. Keep up with cooking trends and best practices. Working knowledge of various computer software programs (MS Office, restaurant management software, POS). Pay Rate: $57,500 to $60,000Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Nov 30, 2023
Full time
POSITION SUMMARY The Room Chef is responsible for coordinating activities of and directs the training and performance of chefs, cooks, and other kitchen workers engaged in the preparing and cooking food items in our hotels and or restaurants to ensure an efficient and effective food service and product. RESPONSIBILITIES Reports to the Director of Hospitality for successful performance of assigned duties. Responsible for the supervision and performance of all other cooks and kitchen workers. Relationships with Pastry Chef and must work in conjunction with the goals of the Restaurant Managers and Supervisors. Assist and advises other departments and company personnel, as necessary to assure the success of the Food and Beverage department and the company overall. Development, management, and implication of the budget for the kitchens, including the food cost of sales and kitchen labor costs while meeting the Health Departments required guidelines. Trains kitchen personnel in safe operating procedures of all equipment, utensils, and machinery. Establishes maintenance schedules in conjunction with manufacturer's instructions for all equipment. Delegate authority and assign responsibilities. Developing staff. Trains kitchen personnel to prepare all food while retaining the maximum amount of desirable nutrients special and dietary request to include low-fat, low-sodium, vegetarian and low-calorie meals. Control food costs and establishes purchasing specifications, storeroom requisitions systems, product storage, portion control, and waste control. Manage programs and processes to control and reduce loss time injuries. Ensure the safety and security of employees. Ability to maintain strict confidentiality relative to financial data, company policies and procedures. Plan and direct food preparation and culinary activities. Modify menus or create new ones that meet quality standards. Estimate food requirements and food/labor costs. Supervise kitchen staff's activities. Arrange for equipment purchases and repairs. Recruit and manage Kitchen staff. Rectify arising problems or guest complaints. Give prepared plates the 'final touch'. Perform administrative duties, including scheduling, managing time off requests, and payroll records. Comply with nutrition and sanitation regulations and safety standards. Maintain a positive and professional approach with coworkers and customers. Keep Kitchen staff motivated. Other duties as assigned. MISCELLANEOUS Management abilities demonstrated in managing the kitchen operational effectiveness. Maintain interpersonal working relationships among all personnel. Oral and written communication skills. Willingness to assume overall responsibility relative to the performance of the property. Effective managing of staff. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. QUALIFICATIONS 3 to 5 years' experience as a Chef d' Cuisine or Sous Chef. Valid State of Colorado Gaming License and Alcohol Beverage Control card and any applicable health certifications. Proven working experience as a Head Chef. Excellent record of kitchen management. Ability to spot and resolve problems efficiently. Capable of delegating multiple tasks. Communication and leadership skills. Keep up with cooking trends and best practices. Working knowledge of various computer software programs (MS Office, restaurant management software, POS). Pay Rate: $57,500 to $60,000Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.