Harrah's Cherokee Valley River Casino & Hotel Murphy, North Carolina
Sep 07, 2023Full time
Job Description Harrah's Cherokee Valley River Casino & Hotel Resort Position Description POSITION TITLE: Casino Cocktail Server DEPARTMENT: Food GRADE/FLSA STATUS: H5-Non-Exempt BADGE TYPE/COLOR: Key Blue REPORTS TO: Supervisor Beverage, DR Beverage Supervisor SUPERVISES: N/A JOB SUMMARY: Create an entertainment environment for all guests. Provide courteous, friendly and prompt Beverage service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Work in an assigned area, such as a dining room or lounge and pleasantly takes beverage orders form guests Provide fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round Present the beverage order to the bartender and writes check properly while waiting for the beverage to be prepared Present the beverage to the guest Present checks to the guest, accepts payment and gives change when necessary Utilize "server banking" to complete alcohol sales Must work events in the Entertainment area as needed Maintain a clean station at all times Answer questions about Harrah's facilities and services Explain and encourage Total Reward participation Provide fast, friendly service to customers Upbeat personality for all interactions with guests and fellow employees Must possess an outgoing personality and attitude to help create a fun, enthusiastic environment for guests Acknowledge and respond to customers immediately Learn and greet customers by name Invoke service recovery as needed Pick up trash, glasses, and litter in or out of work area Keep errors to a minimum Anticipate customers' needs Seek coaching to improve performance Operate a cash register/POS system, ringing proper amount into the register and give a guest or server the correct change; accountable for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities Monitor guest consumption of alcohol and intervenes as needed according to guidelines Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board and/or NC ABC Commission Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED required Six months prior customer service experience preferred CARE certified Must demonstrate the following essential knowledge and skills: Excellent customer service and communication skills required Excellent interpersonal skills Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene Must be able to complete cash and charge transactions Must be familiar with tray service PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be physically mobile with reasonable accommodations Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to operate in mentally and physically stressful situations Must be able to lift and carry up to 25 pounds constantly Must have the ability to frequently reach above and below the shoulder, stand and walk for up to four hours Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.) Must be able to bend, stoop, crouch, kneel and twist when serving beverages Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 12.19.17 About Us Proud to have opened our doors in September 2015. Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta. Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms. Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.