Be a Part of the Fiesta...Come Join The Pollo Nation!You will need an email account click here to create one if you do not currently have one: Create Email AccountWhen you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able toview your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special characterSummary of the Catering Sales Manager role:A Pollo Tropical Catering Sales Manager (CSM) will execute sales and business development strategies as directed by the Sr. Director of Off-Premise Dining. They will plan, develop, and grow sales by developing relationships and increasing catering sales in all restaurants in assigned territory to meet budgeted sales plan. The CSM will be responsible for business-to-business sales as well as pharmaceutical/healthcare, Tour & Travel, SMERF (Social, Military, Education, Religion and Fraternal) markets. A successful Catering Sales Manager will build sales and cultivate relationships that produce profitable sales, with positive energy, respect and accountability.Responsibilities:Execute catering sales strategy and objectives for assigned sales territory by cold calling, utilizing business lists, canvassing and conducting sales presentations to generate new business opportunities.Achieve lead generation, prospecting and other sales management goals designed to build an optimal sales pipeline.Take a disciplined approach in pipeline growth to create a diversified sales portfolio by exploring all major events and activities, strategic partnerships, and a focus on improving order frequency in thriving industries.Expertly manage the sales cycle from lead generation and cultivating relationships to quote/order management, and follow-up to build loyalty and ensure Pollo Tropical is meeting and exceeding expectations.Identify new clients through existing customer base and referrals, and increase sales by penetrating existing accounts.Identify industry-specific targets to be our best catering customers across markets; working with Sr. Director of Off-Premise Dining to build a list of targeted accounts.Plan menus, orders, and deliveries with customers and utilize the opportunity for suggestive selling and to increase loyalty enrollment.Increase sales in market through seasonal opportunities (i.e. Black Friday, holiday catering, graduations, schools, healthcare industry events).Execute an effective catering engagement strategy for customer retention though eBlasts, follow-up calls and surprise and delight visits.Utilize reports to track customers, sales, frequency of orders, etc. and analyze sales trends to maximize sales results.Expert in understanding customer needs and matching our services.Create and maintain customer database.Resolve customer complaints in a timely manner by investigating complaints, developing solutions and escalating issues that need further resolution to create a positive experience and improve guest retention.Facilitate calls with operations partners to align on local strategy and create mutual accountability for catering sales as directed by the Sr. Director of Off-Premise Dining.Coach and support restaurant teams in following and executing catering standards.Partner with operations to support large event planning and execution as needed. Participate in sales blitz activities with operations partners to generate new catering leads.Adhere to all company marketing and discount programs.Promote and execute all company marketing campaigns for the catering channel.Maintain regular communication with direct supervisor to review progress by tracking activities, attending scheduled conference calls and scheduling events in calendar.When requested, monitor competitive menu offerings, pricing and delivery activity in assigned territory and communicate to Sr. Director, Off-Premise Dining.KNOWLEDGE, SKILLS & ABILITIESTo perform the role of a Catering Sales Manager, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.Behavior and values must reflect Pollo Tropical and Our Values.Ability to interpret the business goals of the company and apply sales techniques to expedite the achievement of those goals.Need to be passionate about business-to-business sales and cultivating relationships.Solid business judgment and strong verbal and written communication skills.Demonstrated capability to maintain effective relationships with internal and external customers.Detail oriented, logical, and methodological in approach to problem solving.Analytical ability to assess impact of sales and initiatives.An understanding of the food service/restaurant industry and related operations is a plus.Possess good business acumen and customer service skills.Energetic and self-driven, with a proven track record of successful sales and business development skills.Experience in cold calling and sales presentations with a consultative selling approach.Knowledge and proficiency in Microsoft Office Products.Proficient with Customer Relationship Management (CRM) software or other contact management systems.Experience with mobile and online ordering platforms.Must be organized, proactive, and possess strong sense of urgency and professional demeanor.Solid coaching ability to support local restaurants.EDUCATIONCollege degree or equivalent experience in sales or sales management in a catering/restaurant environment, preferred.WORK CONDITIONS Remote office, fast-paced sales environment.May be required to work some evenings or weekends.Must be able to travel 80% of time (in local restaurants and visiting customers).Extended travel is not expected in this position. However, occasional travel may be required to remote markets or to participate in events.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you are a current employee, please apply using the internal application process. Reach out to your manager for more information
Jan 27, 2021
Full time
Be a Part of the Fiesta...Come Join The Pollo Nation!You will need an email account click here to create one if you do not currently have one: Create Email AccountWhen you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able toview your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special characterSummary of the Catering Sales Manager role:A Pollo Tropical Catering Sales Manager (CSM) will execute sales and business development strategies as directed by the Sr. Director of Off-Premise Dining. They will plan, develop, and grow sales by developing relationships and increasing catering sales in all restaurants in assigned territory to meet budgeted sales plan. The CSM will be responsible for business-to-business sales as well as pharmaceutical/healthcare, Tour & Travel, SMERF (Social, Military, Education, Religion and Fraternal) markets. A successful Catering Sales Manager will build sales and cultivate relationships that produce profitable sales, with positive energy, respect and accountability.Responsibilities:Execute catering sales strategy and objectives for assigned sales territory by cold calling, utilizing business lists, canvassing and conducting sales presentations to generate new business opportunities.Achieve lead generation, prospecting and other sales management goals designed to build an optimal sales pipeline.Take a disciplined approach in pipeline growth to create a diversified sales portfolio by exploring all major events and activities, strategic partnerships, and a focus on improving order frequency in thriving industries.Expertly manage the sales cycle from lead generation and cultivating relationships to quote/order management, and follow-up to build loyalty and ensure Pollo Tropical is meeting and exceeding expectations.Identify new clients through existing customer base and referrals, and increase sales by penetrating existing accounts.Identify industry-specific targets to be our best catering customers across markets; working with Sr. Director of Off-Premise Dining to build a list of targeted accounts.Plan menus, orders, and deliveries with customers and utilize the opportunity for suggestive selling and to increase loyalty enrollment.Increase sales in market through seasonal opportunities (i.e. Black Friday, holiday catering, graduations, schools, healthcare industry events).Execute an effective catering engagement strategy for customer retention though eBlasts, follow-up calls and surprise and delight visits.Utilize reports to track customers, sales, frequency of orders, etc. and analyze sales trends to maximize sales results.Expert in understanding customer needs and matching our services.Create and maintain customer database.Resolve customer complaints in a timely manner by investigating complaints, developing solutions and escalating issues that need further resolution to create a positive experience and improve guest retention.Facilitate calls with operations partners to align on local strategy and create mutual accountability for catering sales as directed by the Sr. Director of Off-Premise Dining.Coach and support restaurant teams in following and executing catering standards.Partner with operations to support large event planning and execution as needed. Participate in sales blitz activities with operations partners to generate new catering leads.Adhere to all company marketing and discount programs.Promote and execute all company marketing campaigns for the catering channel.Maintain regular communication with direct supervisor to review progress by tracking activities, attending scheduled conference calls and scheduling events in calendar.When requested, monitor competitive menu offerings, pricing and delivery activity in assigned territory and communicate to Sr. Director, Off-Premise Dining.KNOWLEDGE, SKILLS & ABILITIESTo perform the role of a Catering Sales Manager, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.Behavior and values must reflect Pollo Tropical and Our Values.Ability to interpret the business goals of the company and apply sales techniques to expedite the achievement of those goals.Need to be passionate about business-to-business sales and cultivating relationships.Solid business judgment and strong verbal and written communication skills.Demonstrated capability to maintain effective relationships with internal and external customers.Detail oriented, logical, and methodological in approach to problem solving.Analytical ability to assess impact of sales and initiatives.An understanding of the food service/restaurant industry and related operations is a plus.Possess good business acumen and customer service skills.Energetic and self-driven, with a proven track record of successful sales and business development skills.Experience in cold calling and sales presentations with a consultative selling approach.Knowledge and proficiency in Microsoft Office Products.Proficient with Customer Relationship Management (CRM) software or other contact management systems.Experience with mobile and online ordering platforms.Must be organized, proactive, and possess strong sense of urgency and professional demeanor.Solid coaching ability to support local restaurants.EDUCATIONCollege degree or equivalent experience in sales or sales management in a catering/restaurant environment, preferred.WORK CONDITIONS Remote office, fast-paced sales environment.May be required to work some evenings or weekends.Must be able to travel 80% of time (in local restaurants and visiting customers).Extended travel is not expected in this position. However, occasional travel may be required to remote markets or to participate in events.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you are a current employee, please apply using the internal application process. Reach out to your manager for more information
Being the Catering Sales Manager at a Concord Hospitality property means you hold an important key to the hotel's success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of hotel for functions and events surrounded around our hotel's meeting and event space. Our Catering Sales Managers are designated outside sales roles with 50% of their time being out of office conducting sales calls. You also are the key contact for events at the hotel utilizing of various meeting/event spaces to market to groups and corporate for meetings and catered events. Candidates should be familiar with marketing plans, action plan creation as well as working with both revenue and sales call goals… The ideal candidate has broad experience in both wedding, social and corporate catering and events. Candidate must be able to develop base business for this new hotel through proactive and reactive sales efforts. Position requires the highest level of customer satisfaction with emphasis on excellent execution of needs, over delivering, and providing unmatched follow up. The Ben provides three vastly different events spaces to meet the needs of today's planner. The Blue Heron Ballroom, 3788 square feet, high demand for social and corporate destination meetings/events The Studio, 1800 square feet, industrial/gallery-inspired space with 16.5 ft ceilings and open air event options The Kingfishers Boardroom, luxury executive boardroom seating 12 The day-to-day: Handle and follow up on inquiries for small meetings/events with or without guest-rooms. Follow up on leads by qualifying the customer's needs and dates for the event to determine if the business is a good fit for the property. Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO. Communicate group details/changes to all hotel departments, coordinating customer's needs with other property business and activities to ensure customer's expectations are met and the property operates efficiently. Present potential business at sales meetings to determine best mix of customers for hotel to attain budgeted revenues. Conduct meetings with client and hotel staff to ensure each event meets client's expectations. Finalize and detail catering plans for groups and communicate effectively. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems. Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc. Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers. Maintain account files in Delphi software system, ensuring accurate communication between client and hotel staff. Other duties as assigned. Supervisory Responsibilities: N/A QUALIFICATION/REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience. Licenses/Certifications Must possess a valid driver's license and reliable transportation to drive to appointments. Must be trained in CI/TY Sales & Events CRM System (MANDATORY) Local Market knowledge with experience in luxury and boutique weddings and events (3+ years required) Must exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi Ability to exercise excellent communication, presentation, organization, time management, listening, and math skills while maintaining contact and event information, and follow procedures for submitting sales contracts Three years prior experience in high-volume catering venue with focus on boutique/luxury weddings preferred. A high school diploma or equivalent required. MUST BE TRAINED IN CI/TY LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. At each turn, Concord prides itself on five cornerstones: Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance: Our Benefits (applies to Full-time Associates ONLY) Competitive Pay; Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental; 401K Retirement Program with company contribution - FREE MONEY! Discounted hotel room night program (Concord, & Marriott); Group Life Insurance equal to your annual salary; Voluntary Short- and Long-Term Disability programs; Verizon Wireless discount - save up to 18% off your billing a month with our partnership with Verizon. Concord Hospitality earned the recognition of Gr eat Place to Work ® as well as recent acknowledgement of Great Places to Work for millennials, and for women! Proud to be an EEO employer M/F/D/V and maintain a drug-free work environment. *Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Jan 21, 2021
Being the Catering Sales Manager at a Concord Hospitality property means you hold an important key to the hotel's success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of hotel for functions and events surrounded around our hotel's meeting and event space. Our Catering Sales Managers are designated outside sales roles with 50% of their time being out of office conducting sales calls. You also are the key contact for events at the hotel utilizing of various meeting/event spaces to market to groups and corporate for meetings and catered events. Candidates should be familiar with marketing plans, action plan creation as well as working with both revenue and sales call goals… The ideal candidate has broad experience in both wedding, social and corporate catering and events. Candidate must be able to develop base business for this new hotel through proactive and reactive sales efforts. Position requires the highest level of customer satisfaction with emphasis on excellent execution of needs, over delivering, and providing unmatched follow up. The Ben provides three vastly different events spaces to meet the needs of today's planner. The Blue Heron Ballroom, 3788 square feet, high demand for social and corporate destination meetings/events The Studio, 1800 square feet, industrial/gallery-inspired space with 16.5 ft ceilings and open air event options The Kingfishers Boardroom, luxury executive boardroom seating 12 The day-to-day: Handle and follow up on inquiries for small meetings/events with or without guest-rooms. Follow up on leads by qualifying the customer's needs and dates for the event to determine if the business is a good fit for the property. Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO. Communicate group details/changes to all hotel departments, coordinating customer's needs with other property business and activities to ensure customer's expectations are met and the property operates efficiently. Present potential business at sales meetings to determine best mix of customers for hotel to attain budgeted revenues. Conduct meetings with client and hotel staff to ensure each event meets client's expectations. Finalize and detail catering plans for groups and communicate effectively. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems. Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc. Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers. Maintain account files in Delphi software system, ensuring accurate communication between client and hotel staff. Other duties as assigned. Supervisory Responsibilities: N/A QUALIFICATION/REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience. Licenses/Certifications Must possess a valid driver's license and reliable transportation to drive to appointments. Must be trained in CI/TY Sales & Events CRM System (MANDATORY) Local Market knowledge with experience in luxury and boutique weddings and events (3+ years required) Must exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi Ability to exercise excellent communication, presentation, organization, time management, listening, and math skills while maintaining contact and event information, and follow procedures for submitting sales contracts Three years prior experience in high-volume catering venue with focus on boutique/luxury weddings preferred. A high school diploma or equivalent required. MUST BE TRAINED IN CI/TY LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. At each turn, Concord prides itself on five cornerstones: Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance: Our Benefits (applies to Full-time Associates ONLY) Competitive Pay; Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental; 401K Retirement Program with company contribution - FREE MONEY! Discounted hotel room night program (Concord, & Marriott); Group Life Insurance equal to your annual salary; Voluntary Short- and Long-Term Disability programs; Verizon Wireless discount - save up to 18% off your billing a month with our partnership with Verizon. Concord Hospitality earned the recognition of Gr eat Place to Work ® as well as recent acknowledgement of Great Places to Work for millennials, and for women! Proud to be an EEO employer M/F/D/V and maintain a drug-free work environment. *Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Being the Catering Sales Manager at a Concord Hospitality property means you hold an important key to the hotel's success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of hotel for functions and events surrounded around our hotel's meeting and event space. Our Catering Sales Managers are designated outside sales roles with 50% of their time being out of office conducting sales calls. You also are the key contact for events at the hotel utilizing of various meeting/event spaces to market to groups and corporate for meetings and catered events. Candidates should be familiar with marketing plans, action plan creation as well as working with both revenue and sales call goals… The ideal candidate has broad experience in both wedding, social and corporate catering and events. Candidate must be able to develop base business for this new hotel through proactive and reactive sales efforts. Position requires the highest level of customer satisfaction with emphasis on excellent execution of needs, over delivering, and providing unmatched follow up. The Ben provides three vastly different events spaces to meet the needs of today's planner. The Blue Heron Ballroom, 3788 square feet, high demand for social and corporate destination meetings/events The Studio, 1800 square feet, industrial/gallery-inspired space with 16.5 ft ceilings and open air event options The Kingfishers Boardroom, luxury executive boardroom seating 12 The day-to-day: Handle and follow up on inquiries for small meetings/events with or without guest-rooms. Follow up on leads by qualifying the customer's needs and dates for the event to determine if the business is a good fit for the property. Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO. Communicate group details/changes to all hotel departments, coordinating customer's needs with other property business and activities to ensure customer's expectations are met and the property operates efficiently. Present potential business at sales meetings to determine best mix of customers for hotel to attain budgeted revenues. Conduct meetings with client and hotel staff to ensure each event meets client's expectations. Finalize and detail catering plans for groups and communicate effectively. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems. Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc. Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers. Maintain account files in Delphi software system, ensuring accurate communication between client and hotel staff. Other duties as assigned. Supervisory Responsibilities: N/A QUALIFICATION/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience. Licenses/Certifications Must possess a valid driver's license and reliable transportation to drive to appointments. Must be trained in CI/TY Sales & Events CRM System (MANDATORY) Local Market knowledge with experience in luxury and boutique weddings and events (3+ years required) Must exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi Ability to exercise excellent communication, presentation, organization, time management, listening, and math skills while maintaining contact and event information, and follow procedures for submitting sales contracts Three years prior experience in high-volume catering venue with focus on boutique/luxury weddings preferred. A high school diploma or equivalent required. MUST BE TRAINED IN CI/TY LANGUAGE SKILLS : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. PHYSICAL DEMANDS : While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. At each turn, Concord prides itself on five cornerstones: Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance: Our Benefits (applies to Full-time Associates ONLY) Competitive Pay; Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental; 401K Retirement Program with company contribution - FREE MONEY! Discounted hotel room night program (Concord, & Marriott); Group Life Insurance equal to your annual salary; Voluntary Short- and Long-Term Disability programs; Verizon Wireless discount - save up to 18% off your billing a month with our partnership with Verizon. Concord Hospitality earned the recognition of Gr eat Place to Work ® as well as recent acknowledgement of Great Places to Work for millennials, and for women! Proud to be an EEO employer M/F/D/V and maintain a drug-free work environment. * Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Jan 13, 2021
Full time
Being the Catering Sales Manager at a Concord Hospitality property means you hold an important key to the hotel's success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of hotel for functions and events surrounded around our hotel's meeting and event space. Our Catering Sales Managers are designated outside sales roles with 50% of their time being out of office conducting sales calls. You also are the key contact for events at the hotel utilizing of various meeting/event spaces to market to groups and corporate for meetings and catered events. Candidates should be familiar with marketing plans, action plan creation as well as working with both revenue and sales call goals… The ideal candidate has broad experience in both wedding, social and corporate catering and events. Candidate must be able to develop base business for this new hotel through proactive and reactive sales efforts. Position requires the highest level of customer satisfaction with emphasis on excellent execution of needs, over delivering, and providing unmatched follow up. The Ben provides three vastly different events spaces to meet the needs of today's planner. The Blue Heron Ballroom, 3788 square feet, high demand for social and corporate destination meetings/events The Studio, 1800 square feet, industrial/gallery-inspired space with 16.5 ft ceilings and open air event options The Kingfishers Boardroom, luxury executive boardroom seating 12 The day-to-day: Handle and follow up on inquiries for small meetings/events with or without guest-rooms. Follow up on leads by qualifying the customer's needs and dates for the event to determine if the business is a good fit for the property. Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO. Communicate group details/changes to all hotel departments, coordinating customer's needs with other property business and activities to ensure customer's expectations are met and the property operates efficiently. Present potential business at sales meetings to determine best mix of customers for hotel to attain budgeted revenues. Conduct meetings with client and hotel staff to ensure each event meets client's expectations. Finalize and detail catering plans for groups and communicate effectively. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems. Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc. Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers. Maintain account files in Delphi software system, ensuring accurate communication between client and hotel staff. Other duties as assigned. Supervisory Responsibilities: N/A QUALIFICATION/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience. Licenses/Certifications Must possess a valid driver's license and reliable transportation to drive to appointments. Must be trained in CI/TY Sales & Events CRM System (MANDATORY) Local Market knowledge with experience in luxury and boutique weddings and events (3+ years required) Must exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi Ability to exercise excellent communication, presentation, organization, time management, listening, and math skills while maintaining contact and event information, and follow procedures for submitting sales contracts Three years prior experience in high-volume catering venue with focus on boutique/luxury weddings preferred. A high school diploma or equivalent required. MUST BE TRAINED IN CI/TY LANGUAGE SKILLS : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. PHYSICAL DEMANDS : While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. At each turn, Concord prides itself on five cornerstones: Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance: Our Benefits (applies to Full-time Associates ONLY) Competitive Pay; Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental; 401K Retirement Program with company contribution - FREE MONEY! Discounted hotel room night program (Concord, & Marriott); Group Life Insurance equal to your annual salary; Voluntary Short- and Long-Term Disability programs; Verizon Wireless discount - save up to 18% off your billing a month with our partnership with Verizon. Concord Hospitality earned the recognition of Gr eat Place to Work ® as well as recent acknowledgement of Great Places to Work for millennials, and for women! Proud to be an EEO employer M/F/D/V and maintain a drug-free work environment. * Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
