Virginia Zoological Society Norfolk, Virginia
Jan 19, 2021Full time
The Events Manager- Events & Catering Sales coordinates and manages all of the Virginia Zoo's private events and Zoo special events functions, to include the birthday party program. Contributes to the vision and mission of the Virginia Zoo by creating positive guest experiences and generating event sales.POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. ESSENTIAL FUNCTIONS• Manage all Zoo special and private events, including sales, research, design, planning, coordination, and evaluation. • Responsible for private event and catering sales, to include fielding client inquiries and working with coordinators to generate proposals.• Maintain presence at networking events to develop client pipeline, and work to actively generate leads and potential clients. • Oversee Events Department full-time and part-time staff.• Maintain Caterease software and all special event and private event digital/paper records. • Maintain master calendar of all Virginia Zoo rental facilities and meeting rooms for internal and external customers and calendar of all Zoo events.• Proactively handle issues and troubleshoot emerging problems pre-event and during event day.• Track operating revenue and expenses specific to special events and group sales and report findings to management and Virginia Zoological Society board.• Manage budget for the Events Department.• Maintain relationships with vendors, including scheduling outside contractors for security, police, custodial services, etc. for special and private events.• Building positive working relationships with all Zoo staff departments, including catering, education, animal services, development, membership, ticket booth, etc. Work with other departments on pre-event planning and execution of events. • Schedule and conduct venue tours for prospective clients.• Work with the Marketing Department to develop event collateral, including policy guides, event postcards, sales materials, etc. Also coordinate on marketing efforts for Zoo and private events.• Work with Catering team to coordinate the operational side of all events-related food service needs to execute details for all events. • Ensure satisfaction of clients for rental events and visitors/members at Virginia Zoo special events.• Ensure compliance with insurance, legal, health and safety obligations.• Conduct pre- and post - event evaluations and report on outcomes.• Oversight of all Virginia Zoo daytime, evening and weekend special events and private events. Attendance at the majority of events is expected.RequirementsEDUCATION, KNOWLEDGE, SKILLS, AND ABILITIESTo perform this job successfully, an individual should have the following education and/or experience.Qualifications• College degree in business or marketing, or a similar field of study; 3-5 years venue sales, marketing and large event (festivals, special events, etc.); or a combination of education and experience• Preferred experience working at an outdoor venue and/or on outdoor events• Some knowledge of catering to assist with sales and working relationships with internal teams.• Prior experience in management of staff and policy administration• Experience working on a diverse range of events and with diverse groups of people• Exceptional customer service and interpersonal skills• Exceptional oral and written communications skills • Exemplary organizational skills and attention to detail• Ability to prioritize multiple tasks while maintaining an optimistic attitude• Calm under pressure and in high-stress situations • Excellent creativity, problem-solving skills• Effective time-management skills balanced with ability to think logically as well as prioritize and delegate responsibilities when necessary • Ability to maintain a positive attendance record and to work a flexible schedule, including weekends, holidays and evenings• Must work in a professional manner with Zoo visitors, clients, volunteers and staff• This is a very active job, and requires frequently lifting 10 - 20 pounds, and occasionally up to 50 pounds, and standing or walking for up to six or more hours during events.SALARY & BENEFITS:Qualify for Paid Holidays, an IRA retirement program, Health, Dental, Vision & Life insurance following90-day probationary period.Restaurant and gift shop discounts.Work schedule includes evenings and most weekends during the event season, April - November.At Virginia Zoological Society, we believe that diversity fuels creativity and innovation. We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status.