Delaware North Pasadena, CA, USA
Oct 15, 2019Full time
Our Exciting Work Environment Extraordinary quality is the essence of The Kitchen. Every detail for an event, from the first inquiry to the final invoice, are given exceptional care and attention, leaving a guest to simply relax and enjoy every moment. We love our clients and take food personally. Our affable culture has allowed us to serve Los Angeles, Orange County, Palm Springs and Santa Barbara for more than three decades. We are founded on offering the best quality, creative presentation, and authentic hospitality. Each event is thoughtfully curated to transcend your dreams into a memorable reality. Responsibilities Strong interpersonal skills and the ability to work in a team oriented environment Excellent track record of exceeding budgets and exceeding guests expectations. Plan, coordinate, and help execute catering events from and ensure the highest quality of product and service throughout. Negotiate prices and arrangements with clients, draws up contracts, and secures client's signature and deposit. Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements Manage the customer decision and relationship process Coordinate with operations managers to organize necessary banquet, kitchen, and service staff and arrangements for each event. Maintain an excellent track record of maintaining budgetary allotments and exceeding guests' expectations in satisfaction. Document and reviews all records for each catering event and analyze what can be done to improve booking sales. Facilitate repeat and new business for catering functions and exceed the sales expectations of the Catering and Special Events Department. Maintain an excellent knowledge of food, wine, and spirits while marking our brand. Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are strong understanding and expertise in the sales process. Design and deliver appropriate catering menus by collaborating with clients and chefs. Qualifications A minimum of 3 years catering sales experience as a Catering Sales Manager, Event Designer, or Event Sales Manager in a full service, high volume restaurant, hotel, or offpremise catering company. Excellent knowledge of food, wine, and spirits. Strong clientele list and experience with offsite events is a plus. Experience with outbound sales is required. High-level understanding and expertise in the sales process. Excellent work habits and organizational skills to conducts detailed follow-through with clients and catering staff. Excellent verbal and written communication skills Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours, as needed. Strong financial and computer skills; has experience working with and an understanding of P&L's and contracts. Ability to navigate and utilize Microsoft Office Suite programs, appropriate point of sale (POS) systems, and any other required operating machines (i.e. online or digital reservation systems). Resume required with application for consideration. #LI-AB1 Equal Employment Opportunity Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Who We Are Take your career beyond the ordinary-to the extraordinary, with Patina Restaurant Group and Delaware North. Patina Restaurant Group, a bi-coastal boutique company, continues to grow as a leader in the premium segment of the restaurant industry! Boasting approximately 80 restaurants and hospitality venues in performing arts centers, Patina Restaurant Group offers outstanding career opportunities for talented & highly motivated professionals who have an eye for detail and an appreciation for the exceptional quality and level of service they stand for. Our family of restaurants are aligned with unique architectural landmarks and cultural institutions that strive to enrich the American experience through fine arts, dance, music, theatre and performance. PRG operates exciting restaurants in world famous locations: from Lincoln Ristorante at Lincoln Center to the Sea Grill at Rockefeller Center; timeless spaces like the Michelin-starred Patina at Walt Disney Concert Hall, or fresh new collaborations like Morimoto Asia - our restaurants offer the finest in artisanal culinary inspirations. Patina Restaurant Group is a proud subsidiary of Delaware North. And at Delaware North - whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants - there's no telling where your career can ultimately take you! We empower you to do great work in a company with 100 years of success, stability and growth. Delaware North is one of the largest and most admired, privately-held hospitality companies in the world, and when put together with Patina Restaurant Group's exceptional cuisine, landmark locations, and genuine hospitality - the sky is the limit.